This is Platform Engineering at Lattice

The Platform team works closely with product engineers to deliver a cohesive product experience, developer experience, and UX across Lattice. As part of the Platform team, the Employee Data Platform owns and maintains the core HR data and services that power the Lattice HRIS and Talent suite, making our team the backbone of employee and performance management systems. We build for both Lattice engineers and end users, enabling efficient and reliable employee data access and management across the platform.

Employee Data Platform is focused on enhancing security and reliability to become a system of record. Joining this team offers a unique opportunity to shape critical systems used across Lattice. Our team collaborates with teams across the organization, offering plenty of opportunities for growth and to drive meaningful change. 

What You Will Do

• You will build software to help companies build cultures in which their staff thrive.
• You will work with other engineers to build and own products across a modern tech stack. Our current stack includes React, Relay Modern, GraphQL, Node, and PostgreSQL. We rely on AWS to host our infrastructure.
• You will work closely with other product teams to understand and solve overarching pain points.
• You will drive the implementation of complex projects, including those that require cross-functional collaboration with product managers and designers.
• You will provide substantial mentorship to less experienced colleagues, helping to refine their technical craft and expand their knowledge.
• You will make contributions to our engineering practices, identifying and evangelizing improvements to improve our team output.

What You Will Bring to the Table

You have 4+ years of professional experience writing and maintaining production-level applications.

• You have production-level experience writing Javascript and you are comfortable with either Node or React.
• Experience working on and maintaining services for an organization operating at scale
• You have experience building systems that are adopted by the wider engineering org.
• You are no stranger to SQL—you know how to efficiently model data and write performant queries in a relational database like PostgreSQL.
• You know the ins-and-outs of maintaining and scaling an application actively serving customers in production.
• You seek out the root cause when debugging software defects, and champion improvements that prevent future issues.

You’re a great communicator and collaborator.

• You take care to write code that your colleagues will also own, understand, and maintain.
• You are clear and concise in explaining your thought process and in enumerating the tradeoffs made in your work.
• You work well with designers and product managers to come up with optimal solutions. 

You enjoy taking an active role in the development process.

• You love supporting other software engineers who are newer to the industry.
• You have experience taking the lead in planning and executing the development roadmap for software projects.

The estimated annual cash salary for this role is $135,500 - $199,500. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Workplace Amenities Stipend, Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget; Sabbatical Program; and Invest in Your People Fund

*Note on Pay Transparency:

Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law.

This is Engineering at Lattice

Lattice’s Engineering team continuously works to better our product and our craft. We use a modern, cutting-edge tech stack and love experimenting with new technologies. We strive for maintainable, robust, and performant code. We’re highly collaborative and continuously iterative and work closely with designers and product managers. We prioritize not only great technical architecture but also an amazing product experience.

The Engagement team’s products are the voice of the employee. Engagement collects feedback from everyone in the organization, surfaces powerful insights that you can explore, and helps leaders at every level to take action on improving their company’s culture. This starts with onboarding surveys that set employees up for success, continues with pulse and engagement surveys that track how they are feeling throughout their time at the company, and extends through to exit surveys in order to capture what could have gone better. Throughout all of this, Engagement empowers employees to safely and anonymously share feedback with leadership, helping to create more engaged employees, resulting in better business results and employee retention.

What You Will Bring to the Table

You have 2+ years of experience directly managing software engineers. In this capacity, you have been responsible for guiding and coaching the development of your direct reports, providing performance feedback, hiring, and fostering a diverse, collaborative, and inclusive team culture.

• You have experience collaborating with other engineering leaders and cross-functional team members.
• You have several years of experience developing your hands-on software engineering and technical abilities. From this, you have a proven ability to provide technical mentorship and guidance to your team.
• You are kind and intellectually mature; equipped with the empathy, integrity, and technical ability required to quickly earn the trust of a technically astute team.
• You are comfortable with ambiguity, autonomy, and responsibility; you enjoy figuring out what needs to be done—and then doing it.
• You have excitement for building up teams. You enjoy hiring and tuning the process to identify talent from diverse backgrounds.
• You are empathetic and employee-focused: you care deeply about the people on your team, helping them to achieve their personal and professional goals, and enabling them to do the best work of their lives.
• You have an eye for great products and can work with software engineers, product managers, and designers to effectively deliver them.
• You are willing and able to dive into the code yourself.
• Preferably, you have professional experience with the technologies with which we work (Node.js, React, Flow, GraphQL, Postgres, Amazon Web Services).

What You Will Do

Develop engineers

• You will develop a healthy and collaborative culture that embodies Lattice's values.
• You will help engineers advance in their careers.
• You will enable your team to do the best work of their lives.

Scale the team

• You will work closely with our Recruiting team and other Engineering Managers to expand the team. This includes sourcing, interviewing, and closing candidates and identifying new sources of recruits.
• You will onboard new engineers so that they are set up for success from the beginning.

Scale the process

• You will ensure a delightful, reliable experience for Lattice customers around the globe, while simultaneously enabling a rapid pace of development.
• You will set the direction for the team and anticipate strategic and scaling-related challenges via intentional long-term planning.
• You will ensure your team delivers outsized output and impact.

Collaborate cross-functionally

• You will contribute to engineering-wide initiatives as part of the leadership team.
• You will collaborate closely with the Lattice product team to define, plan, and prioritize our product roadmap.
• You will work with your team, Product, and Design to build new customer-facing products, and improve upon existing ones.
• You will represent your team to the larger org. Ensure they receive public recognition for their success and take ownership of their failures.

---

The estimated annual cash salary for this role is $194,954.00 - $234,500.00. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Workplace Amenities Stipend, Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget; Sabbatical Program; and Invest in Your People Fund

*Note on Pay Transparency:

Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific locations when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law.

This is Solutions Engineering at Lattice

Have you ever considered Solutions Engineering as a career, but have been looking to break into the role? This could be the right opportunity for you! We’re looking to expand our Solutions Engineering team, and if you have post-sales experience with HRIS and payroll, we’d love to hear from you!

Lattice’s Solutions Engineering team does more than pitch a vision, demo a product, and help close a deal; we provide an amazing buyer experience centered around our solution expertise and partnership with our customers. We partner closely with prospective & current customers to help them realize the business value of transforming their approach to people success with solutions that drive adoption and positive business outcomes.

In this role, you will be a trusted pre-sales partner and advisor to our Go-to-Market (GTM) team based in North America. 

You are motivated by working closely with Sales & Relationship Management teams to help drive revenue growth in support of the company’s business objectives. You are collaborative and enjoy building partnerships with teams across the organization in support of successful customer outcomes, product decisions and innovation, and the achievement of company growth goals.

What You Will Do

• Support pre-sales technical discovery and executive presentations in collaboration with the Sales team with a primary focus on the Lattice HRIS product suite.
• Deliver outcome-focused Lattice HRIS product demonstrations to prospects and customers throughout the sales cycle.  
• Serve as a technical advisor and subject matter expert in HRIS, payroll, and time tracking technology to support the Lattice sales team.
• Actively participate in the RFx process with the Sales team to ensure alignment of solution scope/fit for the customer.
• Solicit, capture, and track product feature requests from the field and collaborate with the Product team to align market feedback with future product innovation.
• Discover and document customers’ business requirements and technical environment in order to design a tailored solution plan and secure the technical win.
• Partner with customers’ technical teams to ensure that all requirements are met, both on a policy and technical front.
• Collaborate cross-functionally with marketing, GTM enablement, and post-sales teams to drive additional initiatives as required.

What You Will Bring to the Table

We encourage you to apply, even if you don’t meet all of the criteria we’ve listed here.

• 2+ years of progressive customer-facing experience in a SaaS environment, including customer success, implementation, technical support, product, or professional services and/or 1+ year of experience in a solutions consulting, solutions engineering, or sales engineering role.
• Ability to simplify complex processes and technical challenges in order to illustrate positive business outcomes through a proposed solution for a variety of audiences, including executive leaders and technical stakeholders.
• Experience in designing and delivering strategic, engaging, and impactful product demonstrations focused on value and outcomes for a wide range of organizations and buyer groups. 
• Impeccable organization and prioritization skills to accommodate multiple Sales partners and concurrent prospective customer evaluations.
• Exceptional written & verbal communication skills and the ability to work across all internal teams.
• Creativity in how you approach the role, including storytelling in product demonstrations, technical curiosity about how things work, and innovative ways to solve business challenges.
• Intrinsic motivation to think outside the box and develop innovative solutions in ambiguous situations.
• Ability to balance sharp focus on measurable revenue outcomes with deep and genuine empathy for colleagues, customers, and the business.
• Prior experience in HR technology working with People Ops and HR teams required. Payroll experience a plus.

The estimated annual On-Target Earnings (OTE) for this role is $89,000 - $130,500. OTE consists of base salary of $66,750 - $97,875 and variable compensation of $22,250 - $32,675; variable compensation is subject to personal performance, company performance, and the terms of Lattice’s applicable plans. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget; Sabbatical Program; and Invest in Your People Fund

*Note on Pay Transparency:

Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law. 

#LI-remote

ABOUT THE ROLE

Galileo is looking for an experienced Contract Clinical Recruiter to join our clinical recruiting team. In this role, you will use your recruiting expertise, innovative thinking, and business acumen to find, engage and hire outstanding patient-facing team members, including physicians, nurse practitioners, and registered nurses. You will serve as a talent advisor to both clinical leaders, devise and execute sourcing strategies, and partner to close and hire great talent.

Here’s what you’ll do:

• Execute full cycle recruitment (sourcing through closing) of MD, DO and NP primary and urgent care pipelines of talent
• Partner closely with hiring managers and leaders to gain a comprehensive understanding of hiring needs, align talent strategy, and deliver great talent.
• Manage candidate relationships and create exceptional candidate experiences.
• Screens and evaluate for high-quality applicants and referrals to determine experience, competencies, and abilities as required by the job description and scope.
• Partner closely with hiring managers to successfully close and win clinical talent.

This is a fully remote position. This is a contract role for 3 months, with the possibility for extension or conversion to full-time. 

ABOUT YOU

You have a passion for clinical recruiting and finding the best talent to support patient care. You thrive and are excited by challenging, high-volume recruitment. You move with urgency, while maintaining an eye towards details and ensuring the talent bar stays high. You are never satisfied with the status quo and are constantly looking for ways to build, improve and grow. You are highly collaborative, naturally curious, and love to solve problems and innovate.

We would love to hear from you if you have the following or equivalent experience:

• 2+ years experience recruiting primary care or urgent care physicians & nurse practitioners. 
• Display proactiveness, coupled with an excellence and human centered mindset
• Record of excellence in solving challenging recruiting problems in fast-paced, fast-evolving organizations 
• Experience running a high-touch recruiting process with a passion for building relationships with candidates
• Savviness with recruiting and business tools (we use G Suite, Slack, Greenhouse, LinkedIn, PracticeMatch and more) 

CONTRACT RATE: This is a 1099 contract position at 40 hours/week. The contracted rate is $50/hour.

About the Role

Galileo is looking for culturally sensitive clinicians to join our digital-first, primary care medical group. In this role, you will useasynchronous text-based chat and synchronous video to provide high-quality, comprehensive and evidence-based primary care. As a part of our collaborative clinical care team, you will leverage data, technology, and operational rigor to optimize great patient outcomes while offering highly personalized care and shared decision making with patients. 

Here’s what you’ll do:

• Provide best-in-class care for Galileo patients managing complex and chronic illnesses through our innovative, proprietary app and technology and your excellent clinical judgment
• Provide compassionate and empathetic care to patients from age 0-100 across all needs, including complex, chronic medical conditions such as: diabetes, hypertension, obesity and mental health
• Work with a diverse patient population. We pride ourselves on fostering a culture that is inclusive of all backgrounds
• Solve patient problems in an efficient, nimble manner by drawing on resourcefulness, collaborating with team members to leverage their expertise, and a “can-do” approach

How we work:

Galileo is a 24/7 medical group utilizing asynchronous text-based chat and synchronous video to provide high-quality, comprehensive primary care. We work in 4-hour shifts (mornings, afternoons, evenings, overnight on weekdays and weekends) and require a minimum of 14 hours a week (alternating 12 and 16 hour weeks). At 24+ hours you will be considered full-time and benefits eligible. Providers are required to work at least two 4 hour shifts each weekend, in addition to their weekday hours.

We have several roles available at this time. We hiring for overnight shifts from 11pm-7am ET Sunday through Saturday. We are currently prioritizing Family Nurse Practitioners with licensures in NY, TX, IL, MI, FL, GA, PA, OH, NJ, MO, AZ, AL, IN, HI, and/or CT.

Compensation:

$78/hour (regular rate) and $90/hour (premium rate)

About You

We look for passionate clinicians who are invested in solving complex problems that impact millions of lives and are excited about fixing what’s broken to improve care quality and health outcomes for everyone.

We believe in a culture that fosters teamwork, excellence, and sound decision-making—one that is based on mutual respect and trust. We appreciate individuals who are open and honest about what they’re looking for so we can ensure it’s a fit on both sides.

We would love to hear from you if you have the following or equivalent experience:

• Have 5+ years of advanced clinical experience in complex care, chronic care management, or primary care
• Are experienced in or have an appetite for learning digital-first healthcare (e.g. virtual medicine)
• Are interested in new, innovative models of care that balance evidence-based approaches with creative ideas
• Are highly comfortable with using technology and various applications to deliver care to patients virtually. Our current tech stack is:
• Proprietary built clinician-patient platform 
• Google Suite (gmail, sheets, docs, etc) 
• Slack
• Certified as a Nurse Practitioner
• Active state licensure in NY, TX, IL, MI, FL, GA, PA, OH, NJ, MO, AZ, AL, IN, HI, and CT and the ability to obtain additional state licensures
• It's a bonus if you are professionally fluent in English/Spanish including reading, writing, speaking, and understanding the cultural nuances for native Spanish speakers in a medical setting

How We Care for You

• Flexible scheduling - design the schedule that works best for YOU
• Competitive health, vision and dental plans
• Company paid short and long term disability
• 12 weeks paid parental leave 
• Malpractice insurance provided, including tail coverage 
• 401(k) with company match

About the Role

Galileo is looking for culturally sensitive clinicians to join our digital-first, primary care medical group. In this role, you will useasynchronous text-based chat and synchronous video to provide high-quality, comprehensive and evidence-based primary care. As a part of our collaborative clinical care team, you will leverage data, technology, and operational rigor to optimize great patient outcomes while offering highly personalized care and shared decision making with patients. 

Here’s what you’ll do:

• Provide best-in-class care for Galileo patients managing complex and chronic illnesses through our innovative, proprietary app and technology and your excellent clinical judgment
• Provide compassionate and empathetic care to patients from age 0-100 across all needs, including complex, chronic medical conditions such as: diabetes, hypertension, obesity and mental health
• Work with a diverse patient population. We pride ourselves on fostering a culture that is inclusive of all backgrounds
• Solve patient problems in an efficient, nimble manner by drawing on resourcefulness, collaborating with team members to leverage their expertise, and a “can-do” approach

How we work:

Galileo is a 24/7 medical group utilizing asynchronous text-based chat and synchronous video to provide high-quality, comprehensive primary care. We work in 4-hour shifts (mornings, afternoons, evenings, overnight on weekdays and weekends) and require a minimum of 14 hours a week (alternating 12 and 16 hour weeks). At 24+ hours you will be considered full-time and benefits eligible. Providers are required to work at least two 4 hour shifts each weekend, in addition to their weekday hours.

We have several roles available at this time. We have shifts available between 10am-11pm ET Sunday through Saturday. We are currently prioritizing Family Nurse Practitioners with licensures in NY, TX, IL, MI, FL, GA, PA, OH, NJ, MO, AZ, AL, IN, and/or CT.

Compensation:

$78/hour (regular rate) and $90/hour (premium rate)

About You

We look for passionate clinicians who are invested in solving complex problems that impact millions of lives and are excited about fixing what’s broken to improve care quality and health outcomes for everyone.

We believe in a culture that fosters teamwork, excellence, and sound decision-making—one that is based on mutual respect and trust. We appreciate individuals who are open and honest about what they’re looking for so we can ensure it’s a fit on both sides.

We would love to hear from you if you have the following or equivalent experience:

• Have 5+ years of advanced clinical experience in complex care, chronic care management, or primary care
• Are experienced in or have an appetite for learning digital-first healthcare (e.g. virtual medicine)
• Are interested in new, innovative models of care that balance evidence-based approaches with creative ideas
• Are highly comfortable with using technology and various applications to deliver care to patients virtually. Our current tech stack is:
• Proprietary built clinician-patient platform 
• Google Suite (gmail, sheets, docs, etc) 
• Slack
• Certified as a Nurse Practitioner
• Active state licensure in NY, TX, IL, MI, FL, GA, PA, OH, NJ, MO, AZ, AL, IN, HI, and CT and the ability to obtain additional state licensures
• It's a bonus if you are professionally fluent in English/Spanish including reading, writing, speaking, and understanding the cultural nuances for native Spanish speakers in a medical setting

How We Care for You

• Flexible scheduling - design the schedule that works best for YOU
• Competitive health, vision and dental plans
• Company paid short and long term disability
• 12 weeks paid parental leave 
• Malpractice insurance provided, including tail coverage 
• 401(k) with company match

ABOUT THE ROLE

Galileo is looking for culturally sensitive clinicians to join our digital-first, primary care medical group. In this role, you will useasynchronous text-based chat and synchronous video to provide high-quality, comprehensive and evidence-based primary care. As a part of our collaborative clinical care team, you will leverage data, technology, and operational rigor to optimize great patient outcomes while offering highly personalized care and shared decision making with patients. 

Here’s what you’ll do:

• Provide best-in-class care for Galileo patients managing complex and chronic illnesses through our innovative, proprietary app and technology and your excellent clinical judgment
• Provide compassionate and empathetic care to patients from age 0-100 across all needs, including complex, chronic medical conditions such as: diabetes, hypertension, obesity and mental health
• Work with a diverse patient population. We pride ourselves on fostering a culture that is inclusive of all backgrounds
• Solve patient problems in an efficient, nimble manner by drawing on resourcefulness, collaborating with team members to leverage their expertise, and a “can-do” approach

HOW WE WORK

Galileo is a 24/7 medical group utilizing asynchronous text-based chat and synchronous video to provide high-quality, comprehensive primary care. We work in 4-hour shifts (mornings, afternoons, evenings, overnight on weekdays and weekends) and require a minimum of 12 hours (3 shifts) a week. At 24+ hours you will be considered full-time and benefits eligible. Providers are required to work at least two 4 hour shifts each weekend, in addition to their weekday hours. We are currently looking for providers with licensures in NY, TX, IL, MI, FL, GA, PA, OH, NJ, MO, AZ, AL, IN, HI, and CT. 

We have several roles available at this time for our overnight shifts which run from 11pm-7am ET.

Compensation:

$78/hour (regular rate) and $90/hour (premium rate)

ABOUT YOU

We look for passionate clinicians who are invested in solving complex problems that impact millions of lives and are excited about fixing what’s broken to improve care quality and health outcomes for everyone.

We believe in a culture that fosters teamwork, excellence, and sound decision-making—one that is based on mutual respect and trust. We appreciate individuals who are open and honest about what they’re looking for so we can ensure it’s a fit on both sides.

We would love to hear from you if you have the following or equivalent experience:

• Have 5+ years of advanced clinical experience in complex care, chronic care management, or primary care
• Are experienced in or have an appetite for learning digital-first healthcare (e.g. virtual medicine)
• Are interested in new, innovative models of care that balance evidence-based approaches with creative ideas
• Are highly comfortable with using technology and various applications to deliver care to patients virtually. Our current tech stack is:
• Proprietary built clinician-patient platform 
• Google Suite (gmail, sheets, docs, etc) 
• Slack
• Certified as a Family Nurse Practitioner
• Active state licensure in NY, TX, IL, MI, FL, GA, PA, OH, NJ, MO, AZ, AL, IN, HI, and CT and the ability to obtain additional state licensures
• Fluency in medical Spanish, both verbal and written communication

HOW WE CARE FOR YOU

• Flexible scheduling - design the schedule that works best for YOU
• Competitive health, vision and dental plans
• Company paid short and long term disability
• 12 weeks paid parental leave 
• Malpractice insurance provided, including tail coverage 
• 401(k) with company match

About the role

We are looking for a dynamic and experienced Senior Benefits Manager to lead the day-to-day administration and strategic development of our global benefits, time off, and leave of absence programs. In this role, you will ensure that Lattice’s benefits offerings remain competitive and compliant, while also providing exceptional support to employees. You will also play a critical role in advising our product and sales teams by offering insights into what benefits professionals expect from our tools.

The ideal candidate can seamlessly transition from addressing employee inquiries to managing vendor relationships, conducting compliance audits, and supporting broader benefits strategy. In addition, there will be opportunities to partner with product and sales to understand the needs of benefits professionals as it relates to HR software.

What You Will Do

1. Benefits Administration:

• Manage and administer employee benefits programs (healthcare, retirement, leave of absence, wellness, etc.) across multiple geographies.
• Resolve employee benefits inquiries and escalations through various channels (email, Jira ticketing system).
• Perform data entry, review, and audit benefit bills for accuracy, ensuring timely payments to vendors.

• Lead the development, evaluation, and implementation of benefits programs to ensure competitiveness and alignment with Lattice’s organizational goals.
• Advise on improvements in benefit design, administration, and efficiency through data-driven analysis and feedback from employee surveys.

• Manage relationships with benefits vendors and brokers, including contract negotiations, performance evaluations, and renewals.
• Ensure benefits programs comply with US and international regulations (e.g., ERISA, ACA, COBRA, GDPR, etc.).
• Collaborate with legal, finance, and HR teams to mitigate compliance risks.

• Serve as an internal benefits expert, partnering with product and sales teams to ensure Lattice's software meets the needs of benefits professionals.
• Provide insights on industry trends, compliance requirements, and employee expectations to help shape product offerings.

• Collect and analyze benefits utilization data, cost trends, and employee feedback to assess program effectiveness and recommend enhancements.
• Generate reports using HRIS and other tools like Workday to support data-driven decisions for benefits strategy.

• Develop and execute communication strategies to ensure employees understand their benefits options.
• Lead open enrollment processes, including planning, communication, system updates, and troubleshooting.

• Lead special projects such as mergers and acquisitions, benefits harmonization, or the introduction of new benefits.
• Support benefits-related initiatives that enhance employee well-being and retention.

What You Will Bring to the Table

• 7+ years of experience in benefits management or a related HR field, with international experience preferred.
• Strong knowledge of US and international benefits programs, compliance regulations, and leave of absence policies.
• Proven ability to manage vendors, analyze data, and communicate effectively with cross-functional teams.
• Bachelor’s degree in HR, business administration, or a related field.
• Professional certifications (e.g., SHRM-CP, SHRM-SCP, CEBS) are a plus.

Preferred Skills:

• Strong interpersonal and communication skills with the ability to partner with employees at all levels.
• Detail-oriented with a problem-solving mindset; able to balance strategic thinking with day-to-day operations.
• Communicates clearly, influentially, and empathetically both face-to-face and in writing. 
• Is comfortable with ambiguity and has a proactive affinity for breaking down complex problems and proposing operationally excellent solutions that balance risk, speed, employee experience, and resource considerations to drive the business forward.
• Has significant experience working cross-functionally with internal stakeholders in Finance, IT, Recruiting, Legal, and other areas in a fast-paced, high-growth startup environment.
• Can influence peers and senior leadership through deep subject-matter expertise, relationship-building abilities, and demonstrated strategic business acumen. 
• Familiarity with tools such as Jira, Slack, Excel, and Google Suite.

The estimated annual cash salary for this role is $107,000 to $167,000. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget; Sabbatical Program; and Invest in Your People Fund

*Note on Pay Transparency:

Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law. 

#LI-remote

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with customer on-boarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers, and drive customer usage within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product and partnership feedback to the BetterCloud team. At the end of the day, our mission is to ensure our customers have driven value from our solution and have had a delightful experience in the process.

Requirements

• Experience working with Mid-Market to Enterprise organizations
• Manage a portfolio of 15-25 customer accounts, all with a prescriptive engagement model to help deliver on our customers goals and expectations
• Build and maintain appropriate relationships with your customer accounts, creating a consistent experience focused on outcomes
• Can drive value-based ongoing engagement to align on customer strategies and business objectives which should align with the BetterCloud solution and internal service offerings
• Committed to customer satisfaction and happiness as measured by NPS
• Expert at juggling competing demands and managing limited time
• Team-oriented as displayed by participating in team meetings and actively engaging over Slack while we’re virtual
• Hardworking, driven, self-motivated and solutions oriented
• Passionate about technology and building a great company and a great product

Preferred Qualifications  

• 4+ years of customer success or consultancy experience
• Experience in SaaS 
• Experience with Customer Relationship Management (CRM) software such as Salesforce
• Awareness of best-in-breed SaaS-based technology

Responsibilities

• Develop and manage key programs to drive adoption within Corporate Accounts
• Gather and present product feedback and feature requests to appropriate teams within BetterCloud
• Consult regularly with clients to fully understand their needs and actively solve their pain points
• Act as the liaison between the customer and other teams at BetterCloud to prioritize issues, elicit feedback, or present customers with new opportunities
• Monitor customer health to be ahead of problems and continually drive product adoption
• Partner with internal teams specifically sales and renewals

Salary:

Salary Range:  $150K -180K OTE

This salary range represents BetterCloud’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and BetterCloud may ultimately pay more or less than the posted range.  The final salary for this position will be determined in BetterCloud’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of BetterCloud’s business and other operational considerations.

Compensation | Benefits

• Competitive base salary
• Full benefits package
• Stock options
• Career growth with an industry innovator

BetterCloud is an Equal Opportunity Employer, including disabled and vets.

About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

We are seeking an experienced family medicine or internal medicine-trained clinician who is passionate about achieving Parsley’s mission through both patient care and clinical leadership.  You are an experienced people manager of other clinicians, thrive on your clinical days caring for patients, and are skilled in or curious about Functional Medicine. You also love to offer your clinical expertise to solve business strategy and operational challenges. 

In the Lead Physician role, you will provide care for your patient panel, support the success and personal development of your clinician team, and support the development of novel clinical protocols, new products, and operational innovations. Our clinicians are typically experienced in internal medicine or family medicine and often have an additional certification in integrative medicine or functional medicine.

This role reports to our VP, Medical Director and rolls up into our SVP, Business & Clinical Operations.

What you’ll do:

• Supervise a clinician team (MDs, DOs, NPs, PAs) of approximately 7-10 individuals, meeting with each clinician bimonthly for 1:1 syncs (inclusive of both 1099 and W2 clinicians)
• Provide exceptional patient care in-person and/or virtually (6 patient-facing hours/week, patient panel size of 200 members) according to the guidelines provided by the practice, completing note preparation, lab review, messaging and tasking within our EMR platform (Cerbo/MDHQ)
• Complete quarterly performance reviews and chart audits, evaluating clinical practices, metrics, documentation, and coding practices
• Assist with clinician hiring (weekly meetings, interviewing and onboarding new hires in partnership with our People & Culture team)
• Support our Membership Experience team with both medical compliance issues and sensitive members
• Supporting our Marketing and Sales team by attending webinars, attending B2B sales pitches, supporting blog articles, vetting new products, and answering questions about specific services and conditions

What you’ll need:

• MD or DO license
• Board certification in internal medicine, family medicine, obstetrics/gynecology, rheumatology, endocrinology or other primary care fields
• 2+ years of experience people managing other clinicians (MDs, DOs, NPs, PAs)
• 3+ years of experience providing primary care either virtually or in-person, 2+ years of clinical practice post-residency, and 2+ years of experience practicing functional medicine
• Strong organizational skills and attention to detail
• Desire to thrive in a fast-paced, high-growth, high-tech, brand-forward work environment
• Integrative or functional medicine education and training

Nice-to-haves:

• Familiarity using a MacBook, Google Suite, Slack, and Zoom

Benefits and Compensation:

• Equity Stake
• 401(k) + Employer Matching program
• Remote-first with the option to work from one of our centers in NYC or LA
• Complimentary Parsley Health Complete Care membership
• Subsidized Medical, Dental, and Vision insurance plan options
• Generous 4+ weeks of paid time off
• Annual professional development stipend
• Annual wellness stipend

Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.

The salary for this role is $275,000 annually, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. 

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an@parsleyhealth.comemail address to guide you through our interview process. 

    Please note: 

• We will never communicate with you via Microsoft Teams
• We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment

We look forward to connecting!

#LI-Remote