Job Description

About The Team:

As a Staff Analyst, Advanced AI, you will work on challenging problems specific to the fashion ecommerce ecosystem. You will develop AI products (e.g recommender system, pricing engine, etc.) in collaboration with multidisciplinary product teams. You will collaborate with architects on designing sustainable AI solutions.

As one of the most technically sound team members, your mission will include defining best practices and coaching team members to drive up excellence of advanced analytics and machine learning at SSENSE. In this context, you will collaborate with other data teams on defining and prioritizing requirements for the data platform in order to improve the efficiency of data products’ development. In a nutshell, you will assist the data leadership on shaping the technical vision of advanced analytics and machine learning at SSENSE.

Finally, your AI expertise will contribute to innovation at SSENSE. By keeping up with cutting edge AI technologies, you will identify novel approaches to improve performances of existing data products and pitch for new applications.  

Why Join Us:

• Draft the technical roadmap. Collaborate with every team in the data organization at SSENSE to define technical requirements helping the data science team build data products efficiently. Own the technical roadmap of the data science team and set milestones for the team to adopt new technologies developed on the data platform.

• Define best practices. Share your expertise in terms of technical best practices. Make sure everyone in the team understands them, finds value in them and follows them. Write didactic documentation and design frameworks to support the team in adopting those best practices.

• Develop new data products. Work in multidisciplinary teams (with engineers, product managers, and business stakeholders) on designing new data products within a specific product area. Build an exhaustive understanding of your product area and its business impact. Contribute to the short to long term roadmap. Build projects end-to-end. 

• Review technical decisions of all data science projects. Make sure the team is making the right technical decisions, respecting best practices defined by the team. Challenge technical and business assumptions, review edge cases, ensure sustainability.

• Stay up to speed with the latest developments in AI. Identify novel approaches that could bring value to existing and future data products. Share learnings with the rest of the team.

Qualifications

How To Excel In This Role:

• Master’s degree in Computer Science, Mathematics, or a related scientific field.

• A minimum of 7 years experience developing AI applications in the Ecommerce industry.

• Experience developing and deploying AI products on the cloud, preferably on AWS. Experience with Sagemaker.

• Experience championing projects end-to-end, mobilizing multidisciplinary teams, and leading projects to completion. 

• Strong programming skills: Python and SQL.

What Sets You Apart:

• Strong product mindset.

• Strategic thinking. Ability to shape the team's technical vision and think long term.

• Great communication skills; ability to present information to different audiences.

• Rigorous and well organized.

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Job Description

Pourquoi Nous Rejoindre:

• Identifier, documenter et présenter chaque catégorie de fournisseurs de technologie de SSENSE en utilisant les termes et définitions standards de l'industrie comme point de départ des entrées et sorties du programme de gestion des fournisseurs. 

• En collaboration avec le directeur, évaluer les exigences technologiques et commerciales pour concevoir, lancer et suivre un programme de gestion des fournisseurs de SSENSE.

• Évaluer en permanence pour maintenir les fonctions, les entrées, les sorties et la mesurabilité appropriées.

• Évaluer les contrats actuels avec les fournisseurs dans toutes les catégories en établissant une matrice des principales fonctions contractuelles dans les catégories technologiques et au sein de celles-ci afin d’établir les bases d'un programme de gestion des contrats.

• Coprésentation d'un état trimestriel des contrats des fournisseurs de SSENSE qui met en évidence les disparités au sein des catégories technologiques et entre elles.

Qualifications

Comment exceller dans ce rôle:

• Au moins 2 à 3 ans d'expérience récente dans le domaine de la technologie, de préférence dans une entreprise de commerce électronique ou de vente au détail.

• Un minimum de 3 ans d'expérience au sein d'équipes de gestion des fournisseurs ou des contrats dans le domaine de la technologie 

• Maîtrise de l'anglais, le français est un atout

• Certifié en CCCM, CPCM, et/ou CCMP ou certifications équivalentes, un atout

• Expérience avec SAP Hyperion ou d'autres produits d'entreprise similaires

• Maîtrise de la plupart des produits Google Suite ou MS Office/365 

Ce qui vous distingue:

• Excellente aptitudes interpersonnelles et capacité à établir et à maintenir des partenariats interfonctionnels.

• Capacité à maintenir et à promouvoir des normes élevées en matière de responsabilité et de transparence 

• Compétences en matière de communication et de présentation efficaces à tous les niveaux de l'organisation

• Capacité à gérer des délais serrés, à hiérarchiser la charge de travail et à obtenir des résultats dans un environnement dynamique et rapide.

• Capacité à lire et à évaluer les conditions contractuelles liées à la technologie

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Job Description

About The Team:

SSENSE is looking for a Vendor Management Specialist to join our Business of Technology (“BOT”) team to drive, establish, and execute the Technology Vendor Management Program. He/She/They/Them will generate day-to-day reporting while partnering with the Senior Technology Leadership team to maintain an effective program. The ideal candidate will have technology related vendor management program, contract management, and change management skills. This role reports directly to the Director of BOT.

Why Join Us:

• Identify, document, and present each category of SSENSE technology vendor using industry standard terms and definitions acting as the starting point of vendor management program inputs and outputs 
• Working with the Director, evaluate Technology and Business requirements to design, initiate, and track an SSENSE Vendor Management program
• Continuously evaluate to maintain appropriate functions, inputs, outputs, and measurability
• Evaluate current vendor contracts across categories by matrixing key contract functions across and within  technology categories to deliver the foundations of a contract management program
• Co-present a quarterly state of SSENSE Vendor contracts that highlights disparities within and across technology categories

Qualifications

How To Excel In This Role:

• A minimum of 2-3 years of recent technology related experience preferably with an ecommerce or retail company
• A minimum of 3 years experience working in technology Vendor or Contract Management teams
• Certified in CCCM, CPCM, and/or CCMP or equivalent certifications, an asset
• Experience with SAP Hyperion or other similar Enterprise products
• Proficient with most Google Suite or MS Office/365 Products 

What Sets You Apart:

• Excellent interpersonal skills and ability to build and maintain partnerships cross-functionally
• Ability to maintain and promote high standards of accountability and transparency 
• Effective communication and presentation skills across all levels of the organization
• Critical thinking orientated to problem analysis and solving  
• Ability to manage tight deadlines, prioritize workload and achieve results in a fast-paced, dynamic, environment
• Ability to read and evaluate technology related Contract Terms & Conditions

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Job Description

About The Team:

SSENSE is seeking an experienced SAP Lead to join our team. The person will be responsible for leading a team and analyzing and designing SAP Finance & Order to Cash processes. This includes areas such as Account Receivable, Accounts Payable, Fixed Assets, Month End closing, Intercompany Sales, and other related processes. They will work closely with key stakeholders to gather requirements, identify areas for process improvement, and ensure that SAP Finance functionality meets the business needs. Additionally, they will collaborate with other functional teams, including Procure to Pay, Logistics, Integration, Workday, and IT, to ensure seamless integration of SAP Finance processes across the organization.

The ideal candidate will possess strong technical skills and experience in SAP Finance implementation and support, as well as leadership skills to lead a team and work with stakeholders to provide support and suggest system and process improvements.

Why Join Us:

• Analyze and design SAP Finance & Order to Cash processes, including Account Receivable, Accounts Payable, Fixed Assets, Month End closing, Intercompany Sales, and other related processes.
• Collaborate with key stakeholders to gather requirements and understand business needs, and provide recommendations for process improvements.
• Ensure that SAP Finance functionality meets the business needs and is aligned with overall organizational goals and strategies.
• Collaborate with other functional teams, including Procure to Pay, logistics, Integration, Workday, and IT, to ensure seamless integration of SAP Finance processes across the organization.
• Lead and manage the SAP Finance Teams, providing direction, guidance, and mentorship as needed.

Qualifications

How To Excel In This Role:

• Bachelor's degree in Finance, Accounting, or related field.
• Minimum of 8 years of experience in SAP Finance implementation and support.
• Minimum 2 years experience in leading and managing a team.
• In-depth understanding of Order to Cash processes, including Account Receivable, Accounts Payable, Fixed Assets, Month End closing, Intercompany Sales, and other related processes.
• Strong technical skills in SAP Finance, including configuration and testing.

What Sets You Apart:

• Leadership and people management
• SAP Finance implementation and support
• Order to Cash processes, including Account Receivable, Accounts Payable, Fixed Assets, Month End closing, Intercompany Sales, and other related processes.
• Strong analytical and problem-solving skills with the ability to identify issues and provide recommendations for resolution.
• Excellent communication and interpersonal skills to collaborate with cross-functional teams and stakeholders.
• SAP Finance configuration and testing
• Project management
• Analytical and problem

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Description du poste

Pourquoi Nous Rejoindre:

• Analyser et concevoir les processus SAP Finance et Order to Cash, y compris les comptes clients, les comptes fournisseurs, les immobilisations, les clôtures de mois, les ventes inter-sociétés et autres processus connexes.

• Collaborer avec les principales parties prenantes pour recueillir les exigences et comprendre les besoins de l'entreprise, et fournir des recommandations pour l'amélioration des processus.

• Veiller à ce que les fonctionnalités de SAP Finance répondent aux besoins de l'entreprise et soient alignées sur les objectifs et stratégies globaux de l'organisation.

• Collaborer avec d'autres équipes fonctionnelles, notamment Procure to Pay, logistics, Integration, Workday et IT, afin d'assurer une intégration transparente des processus SAP Finance dans l'ensemble de l'organisation.

• Assurer le leadership dans la mise en œuvre et le soutien des modules SAP Finance, y compris la configuration, les tests et la formation.

• Diriger et gérer les équipes SAP Finance, en fournissant des orientations, des conseils et du mentorat si nécessaire.

Qualifications

Comment exceller dans ce rôle:

• Licence en finance, comptabilité ou dans un domaine connexe.
• Au moins 8 ans d'expérience dans la mise en œuvre et le soutien de SAP Finance.
• Au moins 2 ans d'expérience dans la direction et la gestion d'une équipe.
• Compréhension approfondie des processus "Order to Cash", y compris les comptes clients, les comptes fournisseurs, les immobilisations, les clôtures de mois, les ventes inter-sociétés et autres processus connexes.
• Solides compétences techniques dans le domaine de SAP Finance, y compris en matière de configuration et de tests.

Ce qui vous distingue:

• Leadership et gestion du personnel
• Mise en œuvre et soutien de SAP Finance
• Processus "Order to Cash", y compris les comptes clients, les comptes fournisseurs, les actifs immobilisés, les clôtures de mois, les ventes inter-sociétés et autres processus connexes.
• Solides compétences en matière d'analyse et de résolution de problèmes, avec la capacité d'identifier les problèmes et de formuler des recommandations en vue de leur résolution.
• Excellentes compétences en matière de communication et de relations interpersonnelles pour collaborer avec les équipes interfonctionnelles et les parties prenantes.

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Job Description

About The Team:

SSENSE is seeking an experienced SAP Lead to join our team. The person will be responsible for leading a team and analyzing and designing SAP Finance & Order to Cash processes. This includes areas such as Account Receivable, Accounts Payable, Fixed Assets, Month End closing, Intercompany Sales, and other related processes. They will work closely with key stakeholders to gather requirements, identify areas for process improvement, and ensure that SAP Finance functionality meets the business needs. Additionally, they will collaborate with other functional teams, including Procure to Pay, Logistics, Integration, Workday, and IT, to ensure seamless integration of SAP Finance processes across the organization.

The ideal candidate will possess strong technical skills and experience in SAP Finance implementation and support, as well as leadership skills to lead a team and work with stakeholders to provide support and suggest system and process improvements.

Why Join Us:

• Analyze and design SAP Finance & Order to Cash processes, including Account Receivable, Accounts Payable, Fixed Assets, Month End closing, Intercompany Sales, and other related processes.
• Collaborate with key stakeholders to gather requirements and understand business needs, and provide recommendations for process improvements.
• Ensure that SAP Finance functionality meets the business needs and is aligned with overall organizational goals and strategies.
• Collaborate with other functional teams, including Procure to Pay, logistics, Integration, Workday, and IT, to ensure seamless integration of SAP Finance processes across the organization.
• Lead and manage the SAP Finance Teams, providing direction, guidance, and mentorship as needed.

Qualifications

How To Excel In This Role:

• Bachelor's degree in Finance, Accounting, or related field.
• Minimum of 8 years of experience in SAP Finance implementation and support.
• Minimum 2 years experience in leading and managing a team.
• In-depth understanding of Order to Cash processes, including Account Receivable, Accounts Payable, Fixed Assets, Month End closing, Intercompany Sales, and other related processes.
• Strong technical skills in SAP Finance, including configuration and testing.

What Sets You Apart:

• Leadership and people management
• SAP Finance implementation and support
• Order to Cash processes, including Account Receivable, Accounts Payable, Fixed Assets, Month End closing, Intercompany Sales, and other related processes.
• Strong analytical and problem-solving skills with the ability to identify issues and provide recommendations for resolution.
• Excellent communication and interpersonal skills to collaborate with cross-functional teams and stakeholders.
• SAP Finance configuration and testing
• Project management
• Analytical and problem

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Job Description

The Senior Data Analyst, Customer at SSENSE presents a fantastic opportunity  to play a pivotal role in shaping and enhancing our Customer Analytics capabilities. Working closely with teams across the Customer group you’ll be joining a diverse team, collaborating within a forward-thinking data environment, and contributing to a compelling Data Platform vision. It's a chance to make a real impact and gain high visibility within the organization. The collaboration with Product and Data Platform teams will empower you to develop data pipelines, tools, and interfaces, ensuring seamless access to historical data, competitive insights, and measurement models.

Qualifications

How To Excel In This Role:

• Bachelor’s degree in Engineering, Computer Science, Mathematics or a related analytical field
• 4 years experience in analytics, with a focus on driving business impact
• 1 year experience working with Customer Engagement Platforms
• Full proficiency in querying and analyzing large data sets using SQL; Python

 What Sets You apart:

• Comprehensive knowledge of the ETL/ELT process and tools
• Experience with A/B testing, including knowledge of testing methodologies and evaluation techniques
• Experience with data visualization tools (e.g., Tableau, Quicksight, Looker)
• Experience working with online data (Google Analytics, Firebase, Adobe Analytics)

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Description du poste

Sous la responsabilité du Chef d'équipe de l'expérience client, l'agent de niveau 1 du service clientèle est chargé de traiter les demandes des clients internationaux entrants et sortants par téléphone, e-mail et chat. Il veille à ce que chaque point de contact dans le parcours du client soit engageant et efficace. L'agent de niveau 1 est un excellent communicateur, patient, concentré et soucieux d'offrir une expérience client exceptionnelle.

Responsabilités 

• Fournir un service exceptionnel à une clientèle internationale haut de gamme par téléphone, par courrier électronique et par chat, tout en conservant une attitude positive, empathique et professionnelle à l'égard des clients.
• Offrir de l'aide et des solutions qui permettront d'accroître la satisfaction des clients.
• Assister 40 à 50 clients par jour et atteindre les indicateurs clés de performance quotidiens en maintenant un taux de satisfaction de la clientèle de 94 % ou plus.
• Fournir aux clients l'état des commandes et des retours et leur expliquer les politiques et les procédures.
• Exécuter les commandes des clients.
• Collaborer avec ses collègues si nécessaire pour résoudre les plaintes des clients, et faire remonter les informations.
• Fournir un retour d'information à l'équipe et à la direction sur les tendances de la clientèle.

 Ce que nous offrons: 

• 17.25$ de l'heure
• Assurance santé et dentaires, et plans de santé mentale.
• Programme parental
• Rabais sur le ssense.com 
• Régime d'épargne et de retraite
• Couverture de l'affirmation du genre
• La chance de travailler avec des technologies de pointe et une équipe innovante

Qualifications

 Comment exceller dans ce rôle:

• Au moins deux ans d'expérience dans le service à la clientèle, de préférence dans un centre d'appel.
• Excellentes aptitudes à la communication écrite et verbale en français et en anglais puisque vous communiquerez avec des clients dans ces 2 langues quotidiennement
• Ouvert à travailler du lundi au vendredi et pendant les week-ends en fonction des besoins de l'entreprise
• Intérêt pour la mode et les produits

 Ce qui vous distingue :

• Capable de travailler de manière autonome avec un minimum de supervision.
• Connaissance de la technologie et capacité à résoudre des problèmes techniques courants avec une assistance minimale (wifi, VPN, etc.).
• Maîtrise du multitâche. Les agents travaillent avec deux écrans et sept applications principales (Zendesk, Talkdesk, Slack, Gmail).
• Bonnes aptitudes à la communication et à la négociation, fortes capacités de jugement et d'autonomie.

#LI-Hybrid, Télétravail hybride

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Job Description

???? About the Team: 

SSENSE is seeking an experienced Senior Workday Analyst to join our team. As the Workday Analyst, you will get to design and configure Workday modules such as HCM, Compensation, Absence, Talent, and Learning. You will work closely with key stakeholders to gather requirements, identify areas for process improvement, and ensure Workday functionality meets business needs. In addition, you will collaborate with other functional teams, including People, Finance, and Tech, to ensure seamless integration of Workday processes across the organization. 

???? Why Join Us:

• Collaborate with stakeholders to gather requirements for modules: HCM, Absence, Compensation, Talent, and Learning
• Configure change requests based on business needs and provide ongoing support for several Workday modules
• Build and modify Workday custom reports to support the day-to-day operations of the different modules
• Develop and maintain technical documentation for processes to ensure that they are well understood by all stakeholders
• Collaborate with QA Analysts to ensure thorough testing of Workday processes before they are released to production
• Share knowledge and best practices with team members to improve the overall Workday competency of the organization

Qualifications

???? How To Excel In This Role:

• Minimum of 3 to 5 years of experience in at least 4 of the following Workday modules: HCM, Compensation, Absence, Time Tracking, Talent, Learning, Advanced Compensation, Peakon, Reporting, and Integrations

• Thorough understanding of a breadth of distribution center processes

• Prior experience working with retail operations systems including order management systems, warehouse management systems, distributed order management, middleware integration
• Prior experience in data mining, manipulating large datasets, querying databases, data analysis and reporting, an asset
• Advanced knowledge of Excel, Autocad, automation frameworks, and test suites, an asset

???? What Sets You apart:

• Detail-oriented with a results-driven mindset
• Self-motivated, and highly analytical with excellent negotiation/influencing expertise 
• Team player with a high sense of accountability and ownership
• Ability to thrive in a fast-paced performance-driven environment, dealing with ambiguity and change 

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Job Description

???? About the Team: 

The Manager, Product Analytics position will report into the Vice President, Data Platform at SSENSE’s Technology team. As a Product Analytics Manager, you will lead a team of high performing analysts to enable data driven decision making in maximizing product usage and improving our customers experience interacting with our platforms and products. Your key stakeholders will be product managers in our engineering teams, and your team will help them by building self-serve dashboards and data assets with the most relevant KPIs and metrics for monitoring product and feature usage & adoption.

???? Why Join Us:

• Establish the product analytics team as a center of excellence, and key contact point for product managers and other product leaders across the organization.
• Define the analytics ecosystem required to gather high-quality behavioral data from the SSENSE website (and apps) and derive quality insights.
• Guide the evolution of the experimentation framework by providing thought leadership,  setting standards, ensuring the utilization of best practices when applicable, and customizing the approach to align with objectives and available resources.
• Own the measurement tracking framework including the creation and evolution of the measurement plan, contributing to the scalability of the Web and mobile app capabilities.
• Enhance tracking mechanisms to provide ongoing progress on Data Mesh adoption at the department, team level and organization level.

Qualifications

???? How To Excel In This Role:

• A minimum of 4 years experience in web/digital analytics with major web analytics tools such as Google Analytics and Adobe Analytics.
• A minimum of 2 years of experience with A/B and/or multivariate testing including knowledge of testing methodologies and evaluation techniques.
• A minimum of 2 years managing/leading other analysts, team members.
• Proficient in developing dashboards, custom reports and segmented analyses using Tableau or other data visualization tools and SQL; R/Python experience an asset.

???? What Sets You apart:

• Highly analytical.
• Strong ability to synthesize key insights from a multitude of data sources.
• Great communication skills; ability to present complex information to stakeholders of levels, including more creative roles.
• Proven attention to detail and highly organized.

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Job Description

About the Team: 

The data platform’s mandate is to build analytics capabilities and tools needed for the organization. We embrace data mesh approach in terms of democratizing both data and machine learning capabilities which are put together by data platform domain.

Each tech domain has responsibility to produce the data and business units to consume the data product for their analysis use cases, while the data team focuses on building capabilities, tools, standards, architecture needed for the platform.

Why Join Us: 

• Build tools and frameworks to streamline the deployment and monitoring of machine learning models in a production environment.
• Work closely with software developers to integrate machine learning capabilities into existing and new products.
• Conduct thorough testing, validation, and debugging of machine learning models to ensure high performance and accuracy.
• Collaborate with cross-functional teams to understand business requirements and translate them into machine learning solutions.
• Collaborate with data scientists, data engineers, and other stakeholders to drive the development of data-driven solutions.
• Coach data scientists and more junior applied scientist on best practices of solution design

Qualifications

How To Excel In This Role: 

• A minimum of 5 years experience in ML Engineering and Data Science with a focus on driving business impact
• Experience working with AWS cloud solutions (SageMaker, lambda, step function, s3, cloud formation, jenkins and other AI/ML services)
• Excellent programming skills using SQL, Python

What Sets You apart:

• Having built end to end AI applications
• Retail or E-Commerce Experience
• Good understanding of Web Analytics
• Experience with data processing tools (Spark, Glue)

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Description du poste

 Pourquoi nous rejoindre:

• Développer des relations de soutien avec la clientèle de l'équipe de magasinage personnel, agir en tant que point de contact en l'absence des stylistes personnels.
• Cultiver une connaissance approfondie des tendances, des marques et des catalogues de produits, en servant de référence à l'équipe de service à la clientèle pour répondre aux questions des clients sur les produits.
• Former et soutenir les nouvelles recrues de l'équipe de magasinage personnel sur les processus de service à la clientèle, Zendesk et le chat.
• Soutenir le spécialiste associé dans la préparation de présentations de produits, de dépliants et de catalogues pour des capsules exclusives que les stylistes personnels en ligne peuvent utiliser pour le prévente.
• Organiser et suivre les articles mis de côté ainsi que les commandes spéciales, et aider les stylistes à déplacer les inventaires réservés.

 Comment exceller dans ce rôle:

• Favoriser des connexions solides avec la clientèle de l'équipe de magasinage personnel, en agissant comme le contact privilégié lorsque les stylistes personnels sont absents.
• Plonger profondément dans le monde des tendances, des marques et des catalogues de produits, devenant ainsi une ressource précieuse pour l'équipe de service à la clientèle afin de résoudre les questions des clients sur les produits.
• Être la personne référente pour la formation et le soutien des nouveaux membres de l'équipe de magasinage personnel, les guidant à travers les processus de service à la clientèle, Zendesk et le chat.
• Collaborer avec le spécialiste associé pour créer des présentations de produits, des dépliants et des catalogues attrayants pour des capsules exclusives. Ces ressources seront innovantes pour les stylistes personnels en ligne dans leurs efforts de prévente.
• Prendre en charge l'organisation et le suivi des articles mis de côté et des commandes spéciales, et prêter main-forte aux stylistes pour déplacer les inventaires réservés.

Qualifications

 Ce qui vous distingue :

• Expérience antérieure dans des rôles tels que Associé(e) de Vente ou Service à la Clientèle.
• Une expérience supplémentaire en stylisme serait un atout précieux.
• Compétences avancées en communication écrite et verbale, en mandarin.
• Maîtrise de l'utilisation des applications web et informatiques, comprenant une solide connaissance de la suite Google, ainsi qu'une connaissance de base de Microsoft Excel.

 Ce que nous offrons: 

• Assurance santé et dentaires, et plans de santé mentale.
• Programme parental
• Rabais sur le ssense.com 
• Régime d'épargne et de retraite
• Couverture de l'affirmation du genre
• La chance de travailler avec des technologies de pointe et une équipe innovante

SSENSE est un employeur qui souscrit au principe de l'égalité des chances. Nous célébrons la diversité et nous nous engageons à créer un environnement inclusif pour tous les employés. Si vous avez besoin d'aménagements particuliers, faites-le nous savoir. Nous ferons de notre mieux pour vous satisfaire !

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Job Description

Reporting to the Senior Director of Growth, the Director of Growth, SEO & SEM is responsible for managing the Search Engine Marketing (SEM) and the Search Engine Optimization (SEO) channels. They will manage the overall strategy and roadmaps for both channels which includes participating in the development of SEM engine product strategy. The ideal candidate has a strong background in paid media with a proven track record of delivering major improvements against large advertising budgets. The Director of Growth will act as a technical leader in SEM & SEO as well as a coach to a team of channel managers and specialists. They possess a strategic mindset, a balance of analytical and communication skills and are relentlessly curious about how we can create long term advertising efficiencies while meeting our short term objectives.

RESPONSIBILITIES

40% Channel Management 

• Direct the long term strategy and roadmap of the Search Engine Marketing and Search Engine Optimization channels while guiding a direct team of channel managers and specialists to meet short term performance and project delivery objectives.
• Drive channel management best practices and ensure company standards are met by working through managers across the team.
• Promote and drive a rigorous focus on Data Driven Channel Management practices across the team by building improvements in the current tools that result in additional efficiencies in the Team’s day-to-day use.
• Direct the allocation of SEM budget across countries, campaigns, brands, and cohorts to deliver against acquisition targets as well as business revenue targets.

30% Innovation

• Perform deep-dives into the SEM engine to continuously find new opportunities that drive improvement in our advertising spend.
• Drive research and development on the SEM channel that continuously improves our return on investment by partnering with the Growth Analytics team.
• Continuously improve our SEM automation engine and SEO functionalities by building effective business cases to gain business alignment,  and ensure successful delivery, in collaboration with Data Science, Product and technology teams
• Partner with the Google and Apple teams to establish a roadmap integrating new innovative tools that the SSENSE SEM team can use to explore new ways in improving bidding efficiencies.
• Stay abreast of the latest channel acquisition and attribution trends to advise the leadership team on new company-wide initiatives.

30% People Leadership

• Hold weekly one-on-ones, conduct performance reviews, analyze individual KPIs and assess promotion readiness to help each contributor evolve in their roles.
• Ensure team mobilization by regularly gauging team engagement and implementing appropriate means to create a transparent, collaborative and productive work environment.
• Identify current gaps within the team/department structure and work with Senior Leadership on resourcing plans.
• Establish the short term objectives for the department and ensure teams are engaged towards achieving the department's missions.
• Inspire teams to adopt the Department's mission and vision.

Qualifications

• Bachelor’s degree in Engineering, Commerce, Marketing, or a related field, Master's degree an asset
• 10-12 years of experience in paid media with a focus on driving business impact, with 7 years of previous leadership experience
• MBA degree or strategy consulting experience an asset
• Successful track record leading high performing teams to deliver outstanding results
• Having managed multi-million advertising budget with proven record of improving efficiencies
• Knowledge of Google AdWords required

SKILLS

• Highly motivated and organized
• Highly analytical and detail oriented
• Creative thinker with excellent problem solving abilities
• Strong ability to present, synthesize and influence change
• Strong communication skills and business acumen
• Proven ability to consistently perform independently and as part of a team
• Ability to thrive in a fast-paced, performance-driven environment

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Job Description

Reporting to the Director of Application Development, the Senior Manager of Application Development will lead a growing team of results-driven Tech Leads and Software Developers, advancing and expanding the SSENSE portfolio of applications within the Corporate Systems domain. The Corporate Systems team builds and supports the technologies that are used to manage Financial and HR related processes. The ideal candidate has the ability to see the big picture from both a technical and business perspective, leadership skills to motivate the team, and the foresight to strategize and drive the team in delivering corporate objectives. As a key player, the candidate will work to have an impact on our development and QA efforts, while influencing the product strategy and direction. The candidate’s role will be to enable collaboration between teams to solve complex and exciting challenges.

RESPONSIBILITIES

Application Development Activities (70%)

• Manage multiple development teams while leading them in becoming models of excellence to the rest of the organisation
• Manage and take accountability for the team’s timely delivery of the technical and functional roadmaps
• Partner with architects and technical leads: set the technical direction for the team, manage any technical escalations the technical leads are unable to answer, facilitate code reviews as needed, and communicate on the vision and the delivery planning, including supporting the senior leadership in defining the technical aspect of business cases to support business needs
• Govern and reach the expected technical quality standards results in the team’s deployment
• Understand both the dependencies faced by the teams, as well as the technical dependencies in an effort to orchestrate multi teams solution through different roles and functional ownerships
• Guide the team in the technical design and technical architecture of programming logic, in addition to facilitating technical exercises and pseudocoding to remove any potential technical barriers
• Suggest and support product teams with the XF teams necessary in driving the best outcome
• Work with product teams in crafting technical solutions; support and challenge  the product perspective in negotiation and discussion of the functional goals
• Manage application development teams from initial inception of ideas to technical delivery 
• Partner with the other development teams to design and implement best-in-class technical designs and approaches
• Partner with the Product Management team to ensure production schedules are adhered to and can be delivered upon
• Support in the establishment and review of technical and quality standards for the Technology team
• Oversee the technical and quality standards ensuring both are enforced throughout the software development lifecycle
• Manage and lead the day-to-day activities of the development teams within an Agile/Scrum environment
• Provide visibility on status of development, quality, operations, team velocity, and system performance 
• Partner with Senior Leadership to identify and implement new initiatives to support the development activities (Cloud, DevOps, Performance Engineering, Architecture, etc.) 
• Support Senior Leadership with the development of Business Cases from a Technical point-of-view, in order to support business needs

People Leadership & Development (30%)

• Drive the discussion and oversee the implementation of innovative teams practices at the level of the department
• Provide guidance and coaching to the teams so that they can become autonomous in their practices and deliveries and achieve their full potential
• Hold weekly one-on-ones, conduct performance reviews, analyse individual KPIs and assess promotion readiness to help each team member evolve in their roles
• Ensure team mobilisation by regularly gauging team spirit and implementing appropriate means to create a work environment that fosters healthy communication, collaboration and productivity
• Facilitate the day to day operations activities of the teams including agile ceremonies
• Lead initiatives and actionable strategies to facilitate the recruitment of top talent
• Provide leadership and guidance to hire, coach, motivate, lead, and retain a performance-driven team of Technical Leads and Software Developers to achieve their full potential 
• Support with the planning of resources for new projects and the growth of the department
• Oversee the on-boarding and training programs for direct reports

Qualifications

• A minimum of 7 years experience managing teams to deliver complex applications, including 4 years relevant experience with Agile software development methodologies
• A minimum of 4 years experience with software development best practices, including coding standards and code reviews 
• A minimum of 5 years experience in SAP ERP, SAP ECC6 or SAP S/4HANA implementation and or migration
• A minimum of 3 years experience in SAP middleware (PI/PO, CPI or BTP)
• A minimum of 3 years experience working in a service oriented architecture 
• Familiarity with project management principles, PMP certificate an asset
• Experience with source control management, build processes, testing, and operations
• Knowledge of relational and nonrelational databases, web technologies and web analytics tools
• Experience with AWS, Google Cloud Platform, or other PaaS based solutions
• Knowledge of ABAP SAP Programming Language
• Knowledge of a broad range of modern programming languages including PHP, Node.js, Java, and ReactJS/React-Native
• Knowledge of ecommerce and luxury business, an asset

SKILLS

• Highly analytical and detail oriented
• Ability to present complex technical information in a clear and concise manner to a variety of audiences
• Strong leadership, project management, time management, and problem solving skills
• Strong business acumen
• Team player with solid interpersonal skills
• Experience in influencing, developing and or motivating people from diverse backgrounds and differing customer background 
• Strong written and verbal communication and presentation skills to working level as well as executive levels 
• Self-motivated with ability to work independently while also enjoying collaboration with cross-functional teams and other analysts 
• Strong communication skills 
• Able to plan and prioritise work to meet commitments aligned with organisational goals

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