Job Description

• Join projects, design, implement, test, and release high-quality Generative AI features to satisfy demands.
• Follow the latest trend of NLP technologies especially LLM, Agents, RAG, Embeddings, and VectorDB and explore their applicability for business needs.
• Create technical documentation, and communicate clearly across the product team.
• Support team members to review, feedback, and onboard.

Qualifications

• Bachelor/Master degree in Computer Science or related fields with 2+ years academic/industrial experience in AI/ML/NLP based software development.
• Experience with one or more general purpose programming languages including but not limited to: JS, Python, Golang or C/C++
• Experience in the development of production-level AI application leveraging various LLMs (including prompt engineering best practices).
• Exposure to Deep Learning, NLP, LLM, or related fields and a strong interest and desire to learn about them.

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Job Description

• Translating business requirements into conversation media
• Work closely with a bot builder to implement your conversation design
• Prepare copywriting of chatbot
• On bot design improvement: Optimizing existing features and/or recommending new features in the chatbot, pay attention to the outcome (e.g. engagement rate, average session/user)
• On NL improvement: Optimizing existing NL set, dictionary, the vocabulary of the chatbot. Outcome: confidence rate and performance of the chatbot (e.g. minimize monthly fallback/'dunno' intents)
• Clear understanding of Conversation Design & Persona Design, you may need to present your recommendation to the internal Kata team, or clients as well

Qualifications

• Somewhat familiar in copywriting, dialogue design, conversation design, scriptwriting, or similar role
• Familiar in content creation, blogging, product design, and/or UX
• Excellence in Bahasa Indonesia (English is a big plus) in formal and casual manner and generally strong at oral and written communication
• Clear understanding of of user-centric design and communication principles - Knowledge of the current uses of conversational bots in general (locally or globally)
• Passionate in client-facing roles and a creative mind with a capacity and willingness to deliver in a fast-paced environment
• Additional design and/or software development skills are a plus

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Job Description

• Assure the quality of software or apps deployed is stable according to requirements
• Work together with the team to define acceptance criteria
• Write test cases, do smoke, regression, and integration tests regularly
• Work together to enhance the software development phase
• Act as 1st layer technical support for the support team

Qualifications

• Somewhat familiar with more than one SDLC, testing frameworks or continuous integration tools is a plus
• Passionate in software and technology
• Knows what crappy software is and what good software should be
• Keen to details, able to spot even the smallest mistakes
• Very good in communication and personal organization

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Job Description

You will be responsible for designing, building, implementing, and maintaining solutions and third-party integrations that work with Kata Platform for our partners. Yes, you will be building chat bots.

Qualifications

Somewhat familiar with:

• .NET / Spring / Laravel / Rails / NodeJS
• Javascript and standard JavaScript asynchronous patterns (Promise, async / await, callback, closures)
• CS fundamentals and OOP Knowledge
• Unit Testing or TDD
• SQL and NoSQL databases
• Designing and developing RESTful API
• SOA / Microservice architecture
• Git
• Agile environment

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Job Description

• Provide technical support for platform-related issues, including troubleshooting, diagnosing, and resolving problems including account setup and configuration in a timely manner.
• Monitor the performance and availability of platforms, systems, and applications to ensure optimal operation and minimal downtime.
• Communicate with clients through a series of actions, either via phone, email, chat, or conference call, until they’ve solved a technical issue.
• Properly escalate unresolved issues to appropriate internal teams (e.g. Software Engineers, DevOps Engineers).
• Refer to internal database or external resources to provide accurate tech solutions.
• Prioritize and manage several open issues at one time.
• You will work on a 2-shift system.

Qualifications

• Fresh graduates are welcome.
• Basic understanding of computer systems, networks, and databases.
• Strong problem-solving and communication skills.
• Capable of providing step-by-step technical assistance, both written and verbal.
• Familiarity with API testing tools (e.g., Postman), Monitoring tools (e.g., Grafana), Remote Desktop Applications and Helpdesk Platform (e.g., Freshdesk).
• Basic understanding of SQL queries and JavaScript programming.

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Job Description

• Be a team player, responsible for every task as a team rather than an individual.
• Be a valued member of an autonomous, cross-functional agile team.
• Research and suggest innovations that can improve Kata Platform.

Qualifications

• Understanding of asynchronous programming, closures, and types.
• Basic proficiency with Git.
• Familiarity with TypeScript, Golang, or Python is a strong advantage.
• Foundational knowledge of OOP, data structures, and design patterns.
• Familiarity with TDD/BDD is a plus.
• Exposure to Message Brokers is a plus.
• Awareness of distributed systems is a plus.

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Job Description

You will be responsible for designing, building, implementing, and maintaining solutions and third-party integrations that work with Kata Platform for our partners. Yes, you will be building chat bots.

Qualifications

• 1-2 year experience with .NET / Spring / Laravel / Rails / NodeJS. (Fresh graduates with exceptional internship experience are welcome to apply!)
• Familiarity with Javascript and standard JavaScript asynchronous patterns (Promise, async / await, callback, closures).
• Strong CS fundamentals and OOP Knowledge.
• Experience in Unit Testing or TDD.
• Experience in SQL and NoSQL databases.
• Experience in designing and developing RESTful API.
• Familiarity with SOA / Microservice architecture.
• Familiarity with Git.
• Knows how to work in an agile environment.

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Job Description

The Technical Solutions Manager will play a critical role in bridging the gap between our clients and our technical team. This role involves understanding client needs, designing tailored solutions, managing implementation projects, and ensuring the successful adoption of our technology.

• Client engagement: Act as the primary technical point of contact for clients, understand client requirements and challenges, and provide expert advice on how Kata.ai solutions can address their needs. 
• Solution design: Collaborate with clients to design customized solutions using Kata.ai’s AICX Platform and develop detailed technical specifications and architecture for proposed solutions. Oversee the development process, providing technical guidance and ensuring adherence to architectural standards and best practices.
• Project management: Lead the implementation of AI solutions, ensuring projects are delivered on time and within scope and coordinate with internal teams (engineering, product, and commercial) to ensure seamless project execution.
• Technical support: Provide ongoing technical support and troubleshooting for clients post-implementation and conduct training sessions and workshops to educate clients on the use of Kata.ai’s products. 
• Continuous improvement: Gather feedback from clients to identify areas for improvement in our products and services and stay updated on the latest industry trends and advancements in AI and machine learning.
• Solution Architect: Develop high-level and detailed architecture designs that meet business requirements and are scalable, secure, and cost-effective.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related field. 
• 5+ years of experience in a technical role, such as Solutions Architect, Technical Project Manager, or Technical Account Manager. 
• Proven experience working with clients in one or more of the following industries: Telecommunications (Telco), Banking & Insurance, Retail & FMCG (Fast-Moving Consumer Goods), Healthcare.
• Proven experience in managing and delivering complex technical projects. - Strong understanding of AI, machine learning, and natural language processing. 
• Proficiency in programming languages such as Python, Java, or similar. 
• Experience with cloud platforms (AWS, Google Cloud, Azure) and API integrations. 
• Excellent communication and interpersonal skills. 
• Strong problem-solving abilities and a proactive approach to addressing client needs. 
• Ability to manage multiple projects and priorities in a fast-paced environment. 
• Fluent in English (both written and spoken). 
• Willingness to travel as needed to meet with clients and support project implementation.

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