What You'll Do:

Client Relationship Management

• Build trust and maintain strong, long-term relationships with enterprise clients, including key decision-makers.
• Act as the main point of contact for client inquiries, escalations, and issue resolution.
• Regularly engage with clients to understand their evolving needs, challenges, and objectives.
• Onboard new clients with various products onto the Level platform

Account Planning and Strategy:

• Develop comprehensive account plans outlining strategies for client retention, growth, and expansion.
• Collaborate with internal teams to align product features and service offerings with client goals and objectives.
• Identify and drive upsell and cross-sell opportunities within existing accounts to maximize revenue and profitability.

Client Advocacy and Support:

• Work cross-functionally with product, sales, and support team members to foster a strong sense of customer obsession, community and information sharing.
• Provide ongoing support and guidance to clients, offering insights and recommendations to optimize their benefits programs based on new and evolving company products
• Conduct executive business reviews with clients to review performance metrics, discuss challenges, and explore opportunities for improvement.

Market Analysis and Insights:

• Stay informed about industry trends, competitive landscape, and regulatory changes affecting the benefits industry.
• Provide clients with market insights, benchmarking data, and best practices to help them make informed decisions.
• Collaborate with internal teams to develop innovative solutions and service offerings that address evolving client needs.

Performance Tracking and Reporting:

• Monitor key performance metrics, such as client satisfaction scores, retention rates, and revenue growth.
• Prepare and deliver regular performance reports to clients, highlighting achievements and areas for improvement.
• Use data-driven insights to identify trends, patterns, and opportunities for optimization.

Who You Are:

• Bachelor’s degree in relevant field or relevant work experience
• 2-4 years in Enterprise Account Management, preferably within the benefits industry or a related field
• Track record of educating executive decision-makers, building and maintaining relationships with them.
• Working knowledge of CRM software and other relevant tools for managing client relationships and tracking relationships (e.g. Salesforce)
• Excellent communication and interpersonal skills, with the ability to build rapport and influence decision-makers both internally and externally.
• Proven ability implementing, renewing, and cross-selling clients.
• Demonstrated ability to develop and execute strategic account plans that drive revenue growth and client satisfaction.
• Analytical mindset with the ability to interpret data, identify trends, and make data-driven recommendations.
• Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.
• Experience working with highly sensitive confidential information.

What We Offer:

• Competitive salary and equity
  • Remote first, with an office in NYC (HQ) as an option to work from
• For those not in the NYC area, we offer up to $500 monthly for renting a co-working or office space
• 100% employer paid medical
• 100% employer paid dental through Level with a $2,500 benefit allowance
• 100% employer paid vision through Level with a $600 benefit allowance
• 401(k)
• Generous additional fringe benefits offered through Level’s platform:
  • $150 monthly through our Wellbeing lifestyle spending account
  • $500 in New Hire Office Funds available in your first 90 days to assist with getting your remote workspace set up
  • $1,000 annually through Level’s Mental Health EAP
  • $3,000 annually in Education benefits (made available upon your 1 year anniversary) that can be used to continue professional education or be applied towards student loan payments
  • $4,000 lifetime balance through our Medical Travel EAP
  • $5,000 annually through our Gender Affirmation Fund
• Flexible paid time off: take the time you need when you need it!
• 10 days of paid sick leave per year
• Company paid STD, LTD and life insurance
• Voluntary life, legal and pet insurance
• 8-16 weeks of paid parental leave
• Quarterly company sponsored events
• The chance to work at a leading innovator and trailblazer in the world of benefits and payments!

This position has a minimum base salary of $110,000 and a midpoint base salary of $120,000. The base pay may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary this position is also eligible for quarterly bonuses and equity awards.

What You'll Do:

• Define Level’s security roadmap
• Get hands-on with implementation, design, and execution
• Work directly with our research teams to protect our core assets
• Ensure compliance with relevant frameworks, such as PCI-DSS, HIPAA, SOC 2, ISO-27001, and conduct compliance audit in collaboration with legal, IT, and other teams
• Maintain and develop security documentation to reflect design and best practices in areas such as network security, data flow diagrams, and related topics
• Support on-call activities such as incident response, daily log/dashboard reviews, and design and code reviews
• Lead customer security interactions, answer questionnaires, and confidently represent Level during security reviews to build customer trust
• Conduct annual vendor reviews and assess ongoing vendor risk management
• Proactively identify and mitigate security threats
• Build and evangelize security policies, programs and best practices

Who You Are:

• 10+ years of security experience
• 3+ years leading and managing teams in a fast-paced environment
• Strong experience in protecting at least one cloud platform and a willingness to become an expert with AWS
• Deep knowledge of attack surfaces for enterprise systems and services
• Experience defending against state-level actors a plus
• Willingness to dive in to problems to formulate plans and drive execution
• Expertise in thinking through insider threat scenarios
• Experience defining threat models for a small or medium size organization
• You have strong written and verbal communication skills, building strong relationships with stakeholders and teams around the organization
• Excellence in problem-solving, strategic thinking, and collaboration with cross-functional teams
• Experience working with highly sensitive confidential information ideally financial and/or health data

What We Offer:

• Competitive salary and equity
  • Remote first, with an office in NYC (HQ) as an option to work from
• For those not in the NYC area, we offer up to $500 monthly for renting a co-working or office space
• 100% employer paid medical
• 100% employer paid dental through Level with a $2,500 benefit allowance
• 100% employer paid vision through Level with a $600 benefit allowance
• 401(k)
• Generous additional fringe benefits offered through Level’s platform:
  • $25 monthly through our R&D funds to help stress-test new products and features
  • $150 monthly through our Wellbeing lifestyle spending account
  • $500 in New Hire Office Funds available in your first 90 days to assist with getting your remote workspace set up
  • $1,000 annually through Level’s Mental Health EAP
  • $3,000 annually in Education benefits (made available upon your 1 year anniversary) that can be used to continue professional education or be applied towards student loan payments
  • $4,000 lifetime balance through our Medical Travel EAP
  • $5,000 annually through our Gender Affirmation Fund
• Flexible paid time off: take the time you need when you need it!
• 10 days of paid sick leave per year
• Company paid STD, LTD and life insurance
• Voluntary life, legal and pet insurance
• 8-16 weeks of paid parental leave
• Quarterly company sponsored events
• The chance to work at a leading innovator and trailblazer in the world of benefits and payments!

This position has a minimum base salary of $236,000 and a midpoint base salary of $263,000. The base pay may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary this position is also eligible for equity awards.

What You'll Do:

• Oversee all Controllership function responsibilities: monthly close, revenue accounting, order to cash, GL reconciliations, financial reporting, payroll, treasury functions, and compliance activities (federal/state/local tax compliance audits, insurance and benefit administration).
• Serve as the primary owner and liaison for our year-end audit in partnership with external auditors and researching technical accounting and compliance issues
• Assess financial risks and opportunities and provide financial guidance to the executive team, partner with Finance & Strategy and key business stakeholders with budgeting, forecasting, and cash flow analysis.
• Define, develop, and implement best in class processes, leveraging the capabilities of existing systems and support tools to drive quality, scale, and productivity across monthly close, financial reporting, accounts payable, and accounts receivable.
• Partner with cross functional teams to help articulate internal product requirements and implement new tools to reduce manual input, increase accuracy and deliver an enhanced customer experience.
• Be a key contributor when onboarding new products, understanding flow of funds and best practice implementation efforts.
• Work cross-functionally to shape commercial contract terms and opine on revenue recognition impacts, ensuring ASC606 compliance while optimizing terms.
• Build, manage, and mentor an effective accounting team, including driving performance and coaching the team.

Who You Are:

• 8+ years of related experience
• Bachelor's degree in Accounting, Finance, or related field
• Public accounting experience with a “Big 4” firm preferred, active CPA preferred
• Experience in high growth startups; payments, fintech, or benefits tech industry experience
• History of scaling and process improvement for finance and accounting operations
• Strong technical accounting skills (US GAAP) with demonstrated ASC 606/revenue recognition and consolidation experience
• Proven ability to hire, manage, and mentor high-performing teams; experience in leading a global accounting team with an international presence is a plus
• Skilled communicator with a leadership presence; able to influence and shape favorable business outcomes
• Thrives in a fast-paced, remote environment with creative methods to boost productivity and clear communication
• Extremely detail-oriented and delivers the best internal and external customer service with timely, accurate, and thorough responses
• Excited to work with a distributed team
• Proficiency with Google Sheets, Netsuite, Salesforce; SQL and Looker experience a plus

What We Offer:

• Competitive salary and equity
  • Remote first, with an office in NYC (HQ) as an option to work from
• For those not in the NYC area, we offer up to $500 monthly for renting a co-working or office space
• 100% employer paid medical
• 100% employer paid dental through Level with a $2,500 benefit allowance
• 100% employer paid vision through Level with a $600 benefit allowance
• 401(k)
• Generous additional fringe benefits offered through Level’s platform:
  • $25 monthly through our R&D funds to help stress-test new products and features
  • $150 monthly through our Wellbeing lifestyle spending account
  • $500 in New Hire Office Funds available in your first 90 days to assist with getting your remote workspace set up
  • $1,000 annually through Level’s Mental Health EAP
  • $3,000 annually in Education benefits (made available upon your 1 year anniversary) that can be used to continue professional education or be applied towards student loan payments
  • $4,000 lifetime balance through our Medical Travel EAP
  • $5,000 annually through our Gender Affirmation Fund
• Flexible paid time off: take the time you need when you need it!
• 10 days of paid sick leave per year
• Company paid STD, LTD and life insurance
• Voluntary life, legal and pet insurance
• 8-16 weeks of paid parental leave
• Quarterly company sponsored events
• The chance to work at a leading innovator and trailblazer in the world of benefits and payments!

This position has a minimum base salary of $170,000 and a midpoint base salary of $185,000. The base pay may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary this position is also eligible for equity awards.

Role Summary: Level is seeking a Lifecycle Marketing Manager to drive the strategy and evolution of engagement and retention programs that help members (employees) and clients (employers) make the most of their Level experience.

What You'll Do:

• Set the Lifecycle marketing strategy to engage and retain members across the ecosystem of our products and services
• Strengthen customer relationships (members, clients and benefits brokers) through delivery of timely and relevant content that encourages high value behaviors
• Develop, execute, and optimize both ad hoc and programmatic campaigns throughout the member, client and broker journey from onboarding and activation, through retention and advocacy.
• Ensure our members and clients receive timely and relevant information pertaining to new products, features and core operational elements of the Level platform
• Develop, execute and optimize nurture campaigns for prospective employers and benefits brokers
• Implement new processes, tools, documentation, and features as needed to improve the effectiveness of the lifecycle marketing channel
• Set the standard for rigorous experimentation that continually optimizes performance
• Partner with the Director of Demand Generation to define quarterly and annual roadmaps
• Collaborate closely with Marketing Operations to ensure we have the marketing tools and capabilities necessary to deliver highly engaging, personalized communications

Who You Are:

• You have 4+ years of Lifecycle Marketing experience, preferably at a B2B2C company, bonus for the healthcare benefits space
• You are a strong copywriter and understand the key elements when communicating to members, clients and benefits broker
• You are able to both think strategically and implement tactically
• You are a subject matter expert in relevant analytical tools / methodologies (e.g. experiment design, A / B testing, analysis and reporting) with proven ability to translate performance metrics into actionable insights
• You have experience with a variety of marketing automation and email platforms; bonus for experience with Hubspot
• You are highly effective at communicating up, down, and across the organization to achieve goals

What We Offer:

• Competitive salary and equity
  • Remote first, with an office in NYC (HQ) as an option to work from
• For those not in the NYC area, we offer up to $500 monthly for renting a co-working or office space
• 100% employer paid medical
• 100% employer paid dental through Level with a $2,500 benefit allowance
• 100% employer paid vision through Level with a $600 benefit allowance
• 401(k)
• Generous additional fringe benefits offered through Level’s platform:
  • $25 monthly through our R&D funds to help stress-test new products and features
  • $150 monthly through our Wellbeing lifestyle spending account
  • $500 in New Hire Office Funds available in your first 90 days to assist with getting your remote workspace set up
  • $1,000 annually through Level’s Mental Health EAP
  • $3,000 annually in Education benefits (made available upon your 1 year anniversary) that can be used to continue professional education or be applied towards student loan payments
  • $4,000 lifetime balance through our Medical Travel EAP
  • $5,000 annually through our Gender Affirmation Fund
• Flexible paid time off: take the time you need when you need it!
• 10 days of paid sick leave per year
• Company paid STD, LTD and life insurance
• Voluntary life, legal and pet insurance
• 8-16 weeks of paid parental leave
• Quarterly company sponsored events
• The chance to work at a leading innovator and trailblazer in the world of benefits and payments!

This position has a minimum base salary of $120,000. The base pay may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary this position is also eligible for equity awards.

Job Summary: Our mission is to build Level's plans and make them easy to use, implement, understand, and pass recommendations on to our customers. As the plans are set up our team is also responsible for executing the logic that applies the plan rules to every transaction in Level. Every product we sell goes through this process and our work affects all our systems in Level. We work closely with all Engineering teams as well as Product, Account Management, Legal and Operations.

What You'll Do:

• Design and build scalable real-time systems to solve problems that enhance utilization of employee benefits
• Creating data models that are easy to use by various stakeholders
• Partner closely with cross functional counterparts (product, design, ops, data etc.) to set and execute towards the vision for the team
• Build high quality systems to help launch intentional benefits that delight users
• Provide hands-on leadership on multiple fronts (architecture/design, code reviews, quality assurance and incident management) to other engineers
• Establish and drive adoption of design and coding best practices within the team
• Improve engineering standards, tooling and processes

Who You Are:

• 10+ years of software engineering experience
• Experience building data models and rule engines
• Experience converting complex APIs into simple solutions
• Domain knowledge with configurations around managing/designing plans and enrollment of members
• Experience working cross-functionally on high performing teams and handling sensitive data
• Passion to build highly available and scalable processing systems and architectures
• Owned the technical roadmap for large business areas
• Enjoy mentoring other engineers in their technical careers to help them grow
• Deep interest in changing the benefits landscape in the US and globally

Our Technologies:

These are some of the technologies we use today. You don’t need to be familiar with all of these—many people on our team learned them with us. During our interview process, you’re welcome to use any language you’re most comfortable with.

• Go, AWS
• Protocol Buffers, gRPC
• Kafka, ElasticSearch, PostgreSQL
• Kubernetes, Terraform

What We Offer:

• Competitive salary and equity
  • Remote first, with an office in NYC (HQ) as an option to work from
• For those not in the NYC area, we offer up to $500 monthly for renting a co-working or office space
• 100% employer paid medical
• 100% employer paid dental through Level with a $2,500 benefit allowance
• 100% employer paid vision through Level with a $600 benefit allowance
• 401(k)
• Generous additional fringe benefits offered through Level’s platform:
  • $25 monthly through our R&D funds to help stress-test new products and features
  • $150 monthly through our Wellbeing lifestyle spending account
  • $500 in New Hire Office Funds available in your first 90 days to assist with getting your remote workspace set up
  • $1,000 annually through Level’s Mental Health EAP
  • $3,000 annually in Education benefits (made available upon your 1 year anniversary) that can be used to continue professional education or be applied towards student loan payments
  • $4,000 lifetime balance through our Medical Travel EAP
  • $5,000 annually through our Gender Affirmation Fund
• Flexible paid time off: take the time you need when you need it!
• 10 days of paid sick leave per year
• Company paid STD, LTD and life insurance
• Voluntary life, legal and pet insurance
• 8-16 weeks of paid parental leave
• Quarterly company sponsored events
• The chance to work at a leading innovator and trailblazer in the world of benefits and payments!

This position has a minimum base salary of $185,000 and a midpoint base salary of $200,000. The base pay may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary this position is also eligible for equity awards.