Job Description

The Sr. Digital Implementation Associate (Web Implementation) will serve a key role working to launch providers onto Privia’s website platform, Drupal. The Sr. Digital Implementation Associate (Web Implementation) will support implementation and maintenance of our websites. Along with our day to day implementations, this team member will partner with our strategic partners on Digital Marketing related projects.

Primary Job Duties:

• Implement, deliver, and maintain Privia’s websites for new care centers, across all Markets and specialties 
• Actively monitor progress of website builds for 500+ websites for on-time completion. 
• QA websites that are built and provide minor fixes to page content.
• Serve as a point of escalation for our Operations Consultants and Care Center stakeholders
• Provide outstanding relationship management and website support to Care Center Managers by escalating to team lead as needed 
• Identifying areas of improvement and recommending new processes for websites as necessary
• Support management and creation of website trainings and educational materials in Privia’s internal training system 
• Assist in other digital initiatives as needed

Qualifications

• BA or BS in Communications, Marketing, Management, English, Public Relations, or related field preferred
• 3+ years of experience, preferably in account management or project management roles
• Experience with website building, content management editing SEO content, including meta descriptions and title tags
• Acquia Drupal experience preferred 
• Experience with CRM Tools like Salesforce
• Great presentation skills - not only should you be able to write clearly, but you should also be able to express your ideas verbally.
• Experience in ecommerce, tech, PR or other deadline-driven work preferred 
• Must comply with HIPAA rules and regulations 
• Basic knowledge of html and css preferred 
• Experience with best practice in web accessibility preferred 

nterpersonal Skills & Attributes:

• Excellent presentation and communication skills 
• Ability to prioritize and follow through effectively, work independently, organized, detail-oriented, thorough
• Excellent organization skills; ability to produce quality work, quickly in a fast-paced environment
• Excellent communication skills. Your message is clear and concise for your audience 
• Exceptional project management skills
• Great interpersonal skills working up, down, and across - able to get buy in from a variety of stakeholders
• Resourceful and able to ‘hit the ground running.’
• Strong attention to detail and accuracy, able to proofread and validate content and data for accuracy and brand consistency.

The salary range for this role is $73,000.00-$80,000.00 in base pay and exclusive of any bonuses or benefits. This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

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Job Description

This position will be expected to work MST & PST hours.

The Clinical Workflow Solutions Director is responsible for walking through demonstrations of the Privia Health suite of tools with prospective physician practices. This individual will be required to build relationships with prospective providers and care center staff, as well as Privia employees.

• Assist with recruiting independent physician practices through demonstration of Privia’s technology platform, including athenahealth’s suite of services.
• Anticipate and handle objections during the sales process articulating clear and concise responses that position the benefits of the platform.
• Work with Sales & Marketing teams to align messaging throughout the sales process.
• Partner as a trusted advisor to the sales team, helping to form comprehensive strategies for each opportunity.
• Develop sales strategy, build sales funnel, manage leads, and track pending deals using Salesforce (CRM).
• Create relationships with prospective physicians, providers and office staff.
• Acts as a SME for Privia Health’s technology platform and workflows and liaison to other Privia stakeholders.
• Contribute new ideas and share best practices with a rapidly scaling national sales team.

Qualifications

• 5+ years experience with an ambulatory EHR
• Athena EHR experience required
• Experience demonstrating or training clinical workflows to providers
• Clinical work experience (preferred)
• Experience in sales, recruiting, negotiations and/or networking (preferred)
• Experience with CRM software such as Salesforce.com (preferred)
• Willing to travel locally and nationally
• Able to work evenings as needed
• Must comply with HIPAA rules and regulations
• A solutions-focused, consultative approach to sales
• Ability to quickly establish credibility with physicians, providers, and practice staff
• Highly self-motivated, independent and metric driven
• Display empathy and deep understanding of physician and provider pain points
• Street smart and savvy – ability to think on your feet
• Excellent time management, communication, analytical and organizational skills
• Positive attitude toward company, work, clients, management, and team members

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Job Description

Overview of the Role:

The Senior MicroStrategy Engineer is a key contributor to Privia’s Corporate Analytics team in developing reporting solutions on our MicroStrategy BI platform. Areas of focus include MicroStrategy report/dashboard development, architecture, and administration. This position interfaces with Privia’s IT and Product Development teams on data layer interdependencies in addition to the duties listed below.

We are seeking a highly skilled MicroStrategy engineer with extensive experience in the MicroStrategy platform. The ideal candidate will have a deep understanding of MicroStrategy’s technical aspects and be capable of leveraging the platform to deliver robust and scalable business intelligence solutions.

Primary Job Duties:

• Work with stakeholders and user groups to understand the business needs/objectives and translate them to technical design requirements

• Lead technical solution design and development activities, proactively identify risks, and provide potential alternatives for consideration

• Generate solution documentation for design, training, and support purposes

• Build and maintain MicroStrategy schema objects (Attributes, Facts, Hierarchies, Tables, Views, etc.) as well as MicroStrategy application objects (Metrics, Filters, Templates, etc.)

• Create advanced reporting objects (Level Metrics, Consolidations, Custom Groups, FreeForm SQL Reports, etc.) when required to meet requirements

• Develop reporting solutions in MicroStrategy leveraging Dossiers, Report Services Documents (RSDs), Cubes, Reports, and Transaction Services

• Help field user questions and troubleshoot production issues and defects

• Analyze data and present findings in a consumable format to business users

• Facilitate power-user and end-user training

• Assist Network and Server teams with necessary logs for troubleshooting issues, when needed

• Conduct peer reviews of work products produced in MicroStrategy

• Mentor other team members and guide them on MicroStrategy development best practices

• Collaborate with other team members to create optimal, maintainable, and scalable architecture

• Provide recommendations for performance improvements to deliver optimal results

• Plan and manage testing efforts for MicroStrategy platform upgrades including major and minor patch releases

• Perform migrations using Object Manager

• Manage and maintain roles, groups, folders, projects, etc.

• Create and maintain schedules for different types of subscriptions

• Implement monitoring and alerting solutions for critical components of the MicroStrategy platform

• Assist in the ongoing development of technical best practices for data movement, data quality, data cleansing and other ETL-related activities

Qualifications

• Bachelor’s in IT or quantitative field is preferred

• MicroStrategy 11x experience is required

• MicroStrategy Certified Developer or  MicroStrategy Certified Engineer credentials is preferred

• Demonstrated experience with translating business requirements into reporting solutions

• Proficient in writing and understanding SQL

• 4+ years of experience with MicroStrategy project architecture and schema design

• 3+ years of experience with MicroStrategy Dossier, Dashboard (RSD), and Report development

• 2+ years of experience with MicroStrategy Transaction Services and Freeform SQL development

• 2+ years of experience with MicroStrategy Administration including installation, configuration, and performance tuning

• Experience with Integrity Manager, Command Manager, Object Manager, and Security Administration

• MicroStrategy SDK experience is a plus, but not required

• Experience using RDBMS, such as SQL Server and Snowflake

• Ability to consistently produce clear and concise status reports

• Ability to handle multiple concurrent projects and tasks

• Experience in a healthcare is preferred

• Must comply with all HIPAA Rules and Regulations

Interpersonal Skills & Attributes:

• Proactive and professional customer service skills as well as a positive and flexible attitude to work with internal business stakeholders

• Communicates clearly and effectively to build confidence and trust with business stakeholders, management, and peers (internal and external)

• Ability to prioritize tasks and work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness

The salary range for this role is $100,800.00-$126,000.00 in base pay and exclusive of any bonuses or benefits. This role is also eligible for a comission based incentive plan and restricted stock units. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

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Job Description

Overview of the Role:

The Senior MicroStrategy Engineer is a key contributor to Privia’s Corporate Analytics team in developing reporting solutions on our MicroStrategy BI platform. Areas of focus include MicroStrategy report/dashboard development, architecture, and administration. This position interfaces with Privia’s IT and Product Development teams on data layer interdependencies in addition to the duties listed below.

We are seeking a highly skilled MicroStrategy engineer with extensive experience in the MicroStrategy platform. The ideal candidate will have a deep understanding of MicroStrategy’s technical aspects and be capable of leveraging the platform to deliver robust and scalable business intelligence solutions.

Primary Job Duties:

• Work with stakeholders and user groups to understand the business needs/objectives and translate them to technical design requirements

• Lead technical solution design and development activities, proactively identify risks, and provide potential alternatives for consideration

• Generate solution documentation for design, training, and support purposes

• Build and maintain MicroStrategy schema objects (Attributes, Facts, Hierarchies, Tables, Views, etc.) as well as MicroStrategy application objects (Metrics, Filters, Templates, etc.)

• Create advanced reporting objects (Level Metrics, Consolidations, Custom Groups, FreeForm SQL Reports, etc.) when required to meet requirements

• Develop reporting solutions in MicroStrategy leveraging Dossiers, Report Services Documents (RSDs), Cubes, Reports, and Transaction Services

• Help field user questions and troubleshoot production issues and defects

• Analyze data and present findings in a consumable format to business users

• Facilitate power-user and end-user training

• Assist Network and Server teams with necessary logs for troubleshooting issues, when needed

• Conduct peer reviews of work products produced in MicroStrategy

• Mentor other team members and guide them on MicroStrategy development best practices

• Collaborate with other team members to create optimal, maintainable, and scalable architecture

• Provide recommendations for performance improvements to deliver optimal results

• Plan and manage testing efforts for MicroStrategy platform upgrades including major and minor patch releases

• Perform migrations using Object Manager

• Manage and maintain roles, groups, folders, projects, etc.

• Create and maintain schedules for different types of subscriptions

• Implement monitoring and alerting solutions for critical components of the MicroStrategy platform

• Assist in the ongoing development of technical best practices for data movement, data quality, data cleansing and other ETL-related activities

Qualifications

• Bachelor’s in IT or quantitative field is preferred

• MicroStrategy 11x experience is required

• MicroStrategy Certified Developer or  MicroStrategy Certified Engineer credentials is preferred

• Demonstrated experience with translating business requirements into reporting solutions

• Proficient in writing and understanding SQL

• 4+ years of experience with MicroStrategy project architecture and schema design

• 3+ years of experience with MicroStrategy Dossier, Dashboard (RSD), and Report development

• 2+ years of experience with MicroStrategy Transaction Services and Freeform SQL development

• 2+ years of experience with MicroStrategy Administration including installation, configuration, and performance tuning

• Experience with Integrity Manager, Command Manager, Object Manager, and Security Administration

• MicroStrategy SDK experience is a plus, but not required

• Experience using RDBMS, such as SQL Server and Snowflake

• Ability to consistently produce clear and concise status reports

• Ability to handle multiple concurrent projects and tasks

• Experience in a healthcare is preferred

• Must comply with all HIPAA Rules and Regulations

Interpersonal Skills & Attributes:

• Proactive and professional customer service skills as well as a positive and flexible attitude to work with internal business stakeholders

• Communicates clearly and effectively to build confidence and trust with business stakeholders, management, and peers (internal and external)

• Ability to prioritize tasks and work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness

The salary range for this role is $100,800.00-$126,000.00 in base pay and exclusive of any bonuses or benefits. This role is also eligible for a comission based incentive plan and restricted stock units. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

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Job Description

The Staff Accountant reports to the PQN Accounting Manager and assists with monthly close/quarter close, account reconciliation, payment tracking, remittance collecting and uploading, distribution and compliance processes. The Staff Accountant enters journal entries, reconciles cash and general ledger accounts, documents processes, and assists with special projects. 

Primary Job Duties: 

• Track daily activities of PQN bank accounts.

• Collect remittance and supports for cash received.

• Collect at-physician-level details for distribution purposes.

• Follow up with the payers for missing remittance and program information.

• Prepare journal entries accurately and timely with appropriate supporting documentation.

• Prepare monthly bank and general ledger account reconciliations. Follow up on outstanding items.

• Track down payments per market request.

• Search PQN-related payments in Athena and send transfer requests to Funds Flow.

• Upload remittance to the market Drive folders to share with the market leads.

• Pull activity-based at-physician-level details, calculate and distribute activity-based payments.

• Update distribution status and dates on Payer Partnerships’ Monday Board.

• Document business and accounting processes to maintain and strengthen internal controls. Ensure that desktop procedures are complete, accurate, and updated timely for areas of responsibility.

• Perform other tasks as assigned.

Qualifications

• Bachelor’s degree in Accounting preferred or equivalent relevant experience.

• 2+ years of direct accounting experience required. Month end close experience is a plus.

• General knowledge of finance and accounting functions, including revenue, budgeting, credit, reconciliations, and internal controls.

• Intermediate Microsoft Excel, Word, and PowerPoint skills.

• Experience with ERP systems is a plus. Microsoft Dynamics preferred but not required.

• Working knowledge of US GAAP. 

• Must comply with HIPAA rules and regulations.

The salary range for this role is $65,000 to $80,000 in base pay and exclusive of any bonuses or benefits. This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

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Job Description

We are looking for an experienced Associate Director, Business Development to be responsible for a wide range of strategic finance activities.  You’ll play a critical role on Privia’s finance team in an exciting growth phase of the company.  You’ll develop a deep understanding of our business and operating models, and support our senior management team through financial analyses and forecasts.  You’ll report to the SVP, Corporate Strategy and Finance, and work closely with our SVP and VP of Business Development, and collaborate with teams across the broader organization, including legal, operations, FP&A, sales and others.

Business Development (75%)

• Evaluate potential opportunities for growth and development, including: partnerships, acquisitions and investments

• Lead engagements on financial and operational due diligence, including acquiring financial data from practice management systems to develop models and analyses

• Develop financial forecast models during due diligence, including critical value proposition for partners, based on robust analyses of market growth potential, revenue / cost drivers and synergies

• Build business cases for new market opportunities, including scoping and market segmentation

• Assist in managing cross-functional efforts from end-to-end for business development deals

• Lead post-deal integration efforts to manage transition of a deal post-close

• Project manage a variety of initiatives and cross-functional stakeholder communication through regular meetings, status updates, and other communications, to ensure business development initiatives are on-track and successful

Strategic Finance (25%)

• Develop and manage project plans for strategic initiatives, including timelines, milestones, and resource requirements. Collaborate with cross-functional teams to ensure successful execution

• Conduct market, competitor, and customer analyses and develop business cases for new services

• Analyze complex data sets paired with partner team feedback to provide insights and recommendations to leadership

• Ad-hoc business projects and financial modeling analyses

Qualifications

• 3+ years experience working in investment banking, equity research, corporate development, corporate finance or equivalent

• Strong attention to detail with advanced financial modeling skills 

• Bachelor’s degree with a major in economics, finance, or another quantitative subject preferred

• Proactive willingness to go the extra mile

• Strong team player who is proactive, responsive and can thrive in a fast-paced, collaborative environment

• Ability to work both independently and cooperatively, handling multiple projects and adhering to deadlines with strong time management skills

• Exceptional communication skills at all levels and ability to convey technical topics to non-technical audiences

• Resourceful and can engage other teams and resources to figure out answers to nebulous questions

• Must possess a 'can-do' attitude with the ability to work well with all levels of internal management and staff

The salary range for this role is $105,000 to $130,000 in base pay and exclusive of any bonuses or benefits. This role is also eligible for an annual bonus targeted at 15% & annual equity grants. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

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Job Description

The Enrollment Specialist will be the primary contact for the Enrollment Department for all Privia independent providers and responsible for all aspects of managing the payer enrollment process for this market.

Primary Job Duties:

• The Enrollment Specialist will take steps necessary to enroll all new groups and providers with the contracted payers in the MD & VA market, including all commercial and federal payers.

• The Enrollment Specialist will manage all payer data in CredentialStream for both the group and the individual providers.

• The Enrollment Specialist will take steps necessary to investigate all claims/enrollment related issues or questions with the care centers.

• Partners with internal and external partners in the onboarding process including the National Credentialing Team, Implementation Team, and Operations Consultants.

• Resolution of Salesforce cases and management of issues and the team resolving the cases is a key element in this role.

• Act as liaison between Enrollment Department and both internal and external stakeholders

• Other duties as assigned 

Qualifications

• 2+ years’ experience in payer enrollment function

• Medicare/Medicaid payer experience required 

• Verity or other credentialing experience required

• Demonstrated skills in problem solving and analysis and resolution

• Advanced Microsoft Excel skills

• Must be able to function independently, possess demonstrated flexibility in multiple project management 

• Must comply with HIPAA rules and regulations

Interpersonal Skills & Attributes:

• An individual with the ability to communicate appropriately and effectively with  providers; including sensitive and confidential information

• An individual who is passionate about playing a key role in changing the current healthcare environment

• High level of attention to detail with exceptional organizational skills

• Exercise independent judgment

• Ability to problem solve and explore all options and to use available resources to find new and effective solutions

The salary range for this role is $50,000.00- $55,000.00 in base pay and exclusive of any bonuses or benefits. This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

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Job Description

The Associate Director of Engineering will lead our Platform and DevOps engineering teams. In this role, you will be responsible for designing, implementing, and maintaining scalable and reliable infrastructure and DevOps solutions, automating processes, and collaborating with development teams to ensure seamless integration and deployment of applications. This position plays a critical role in enhancing the efficiency and effectiveness of our software development lifecycle and ensuring the highest level of service quality for clients & stakeholders. The ideal candidate is a self-starter with strong leadership skills, excellent communication skills, and a passion for building great products. This leadership role is also a key contributor to team culture and morale and is responsible for working with the AVP, Engineering & Technical Operations to build a scalable, sustainable team by refining org structure, developing technical career paths, and creating a team environment that attracts and retains top talent.

Primary Job Duties:

• Lead and mentor a team of platform engineers, infrastructure engineers, and DevOps professionals, including line managers.

• Foster a culture of innovation, continuous improvement, and high performance within the team.

• Manage the staffing levels and makeup of each team as well as onboarding/offboarding 

• Develop and execute strategic plans for platform engineering, infrastructure, and DevOps to support business goals.

• Develop and maintain a deep understanding of our solutions, infrastructure/network topology, and overall company mission and objectives

• Communicate company context so teams understand needs, priorities, and goals and how their work feeds into these larger efforts

• Manage cloud infrastructure (e.g., Google Cloud) to ensure high availability, security, and performance.

• Ensure proper monitoring, alerting, and incident management processes are in place.

• Oversee the design, implementation, and maintenance of scalable and reliable platform solutions.

• Collaborate with other leaders to align platform and infrastructure goals with the overall engineering strategy.

• Define automation and processes required to deploy, manage, configure, scale, and monitor internal, product, and cloud-based applications.

• Active participation in high level team activities such as suggesting architecture improvements, cybersecurity mitigations, recommending process improvements, conducting tool evaluations, and researching new technologies to stay current with industry trends and advancement in DevOps. 

• Management and support of infrastructure and development applications including continuous integration, source code management, and hosted applications to ensure optimal performance, availability, and security.

• Drive technical decisions and work with product management and across non-technical organizations to prioritize and drive engineering investments.

• Management of third-party vendors during project work or service outages, including root cause analysis when necessary.

• Champion DevOps culture and practices across the organization.

• Oversee development of key team processes, workflows and frameworks.

• Maintain awareness and control of cloud infrastructure costs.

Qualifications

• Bachelor's degree in Business Administration, Computer Science, CIS, Engineering, or related field or equivalent education / work experience preferred

• 8+ years of experience in platform engineering, infrastructure management, and DevOps, with at least 3 years in a leadership role

• Strong leadership and team-building skills, with a track record of managing and developing high-performing teams

• Strong experience with cloud platforms (AWS, Azure, Google Cloud) and container orchestration (Kubernetes, Docker)

• Proficiency in infrastructure as code (IaC) tools such as Terraform, Ansible, or CloudFormation

• Experience with CI/CD tools and practices (Jenkins, GitLab CI, CircleCI)

• Solid understanding of networking, security best practices, and infrastructure monitoring

• Excellent problem-solving skills and the ability to handle complex technical challenges

Preferred Qualifications:

• Broad background and exposure to all areas of information technology, including software development, Infrastructure, DevOps, cloud technologies (i.e. containers), security, networking and business continuity planning

• Immersive experience in leading and transforming software engineering teams in DevOps Transformation (CI/CD, Infrastructure as Code, Monitoring & Logging, Automation)

• Value Stream Management/Mapping knowledge and experience

The salary range for this role is $144,000-$180,000 in base pay and exclusive of any bonuses or benefits. This role is also eligible for an annual bonus targeted at 15% and restricted stock units. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

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Job Description

We are always seeking top talent for the After Hours Care Manager position and are currently reviewing resumes. If you meet the qualifications and are interested in future opportunities, we encourage you to apply.

We are actively recruiting for an After Hours Care Manager to join our rapidly growing Population Health team.  The primary role of the Care Manager will be to provide our patients with on-demand telephone-based care management services through a 24/7 Nurse Advice Line (i.e. telephone triage).   Care Managers will assess symptoms/concerns of callers to determine the urgency and type of care needed, refer to or schedule appointments with providers as appropriate, and give health information and advice to callers.  The goal of the Nurse Advice Line is to reduce unnecessary visits to the clinic and emergency department, provide information for self-care and symptom management, and to coordinate care across the healthcare delivery system.  Care Managers operate in a team-based model, acting as an extension of the primary care provider.

Primary Job Duties:

• Handles inbound communications from patients who are seeking information about symptoms or care concerns 

• Conduct outbound communications for follow-up and care coordination

• Consult and coordinate with internal and external team members to assess, plan, implement and evaluate patient care plans, make appropriate referrals, and provide follow-up

• Assist with finding appropriate providers, community resources, care solutions and coordinate priority appointments

• Record member data in Privia’s web-based medical record system and associated EMRs, or health portals.  

• Research information online and in Privia’s internal knowledge databases

• Provide health information, coaching, and critical thinking skills to assist our members with medical and wellness related issues

• Other care management activities as needed (e.g. close “gaps in care,” complex care plans, etc.)

• Must comply with HIPAA rules and regulations

• This part-time role is available for 12-30 hours a week, with 12 hours most weekends (3 out of 4) (Fridays, 4p-9p and Saturdays and Sundays 9am-8pm ET)  and every 3rd holiday in a 24/7 environment, with flexible and alternating shifts (2, 4, 8 & 12 hours). 

  •  Flexible time off as needed with > 7 day notice

Qualifications

• Registered Nurse (RN) with current resident compact licensure in assigned state(s).   

• Bachelor’s degree, at minimum

• Experience in a call center, triage position, consulting environment or like environment.

• Minimum 3-5 years of recent clinical experience, with problem-solving and critical-thinking skills

• Disease Management, Case Management, Utilization Review or Wellness experience

• Without question, 'Exceptional Customer Service'

• Strong computer skills.  Internet savvy

• Clear, confident communication and listening skills

• Self -motivated and self-disciplined a must

• Willingness to do what it takes to get the job done and make patients the number one priority

• Able to thrive in a quiet, secure home office environment

• Detailed-oriented, organized with the ability to work well in fast-paced work environment

The hourly rate range for this role is $32.00- $40.00hr in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

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Job Description

The Digital Marketing Associate plays a key role in ensuring a cohesive digital experience for our Care Centers by supporting the use of our digital products, especially the websites. The Digital Operations Associate will directly oversee implementation, maintenance, support and optimization of our Care Center websites, online reputation platform, and Google My Business. Additionally, they will also need to be proficient in updating content on our websites. 

Essential Job Duties:

• Support the day to day operational implementation, delivery, audit and maintenance of Privia’s digital product portfolio surrounding Care Center websites including working with IT and offshore developers to QA and launch sites and managing the digital support case queue 
• Actively monitor progress of website template build and migration of 500 websites for on-time completion. QA websites that are built and provide minor fixes to page content.
• Provide a weekly report of website case support activity.
• Build out and manage landing pages that encapsulate both design and development. 
• Assist in onboarding efforts of new team members, and serve as a point of escalation for any SEO, ORM, or website editing issues. 
• Manage our Binary Fountain platform by sending monthly reports when requested: (1)  Press Ganey on new doctors and broader (2) To Care Center partners regarding their online reputation management performance. 
• Manage the broader Press Ganey solutions, including: reputation manager, local listings, and reports and notification. 
• Collaborate with key stakeholders, including physicians, office staff, Marketing, Technology, Web Development, Performance Management, and Customer Experience, to support the infrastructure needed to efficiently support our Care Centers’ digital presence
• Support strategic digital initiatives by proactively identifying usability issues or areas of improvement; defining possible causes and solutions; and implementing new processes or fixes to resolve within a reasonable timeframe

Qualifications

• Bachelor’s degree in digital marketing, computer science, or related field preferred 
• 1+ years of experience with a track record of increasing responsibility
• Proficiency in content management systems (CMS), such as WordPress and/or Drupal, preferred
• Knowledge of project management practices and experience working on multiple projects/deadlines
• Proficiency in Google Analytics and SEO best practices
• Excellent written and verbal skills
• Strong attention to detail
• Demonstrated curiosity and willingness to quickly learn new technologies
• Must comply with HIPAA rules and regulations 

The salary range for this role is $70,000.00-$75,000.00 in base pay and exclusive of any bonuses or benefits. This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

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