Job Description

• Utilize industry experience and knowledge to shape the platform and prioritize back log.
• Create and maintain defined initiative backlog of features for integrations of all types in Shiji Enterprise Platform. Maintain overview of feature delivery including progress, dependencies and delivery dates. Participation in defining priority and order of feature development for product
• Lead theoretical and conceptual presentations, discussions and dialogue; and to provide business and practical context that enables both decision and design conclusions. Participate in strategic conversations, adding perspective and vision for growing our product in the right way
• Manage communication cross departmentally to facilitate efficient working environment, remove any roadblocks.
• Drive your own professional advancement by actively seeking to increase knowledge, experience or exposure to new ideas or information.  
• Owns and resolves very complex problems in a way that demonstrates balanced judgment.
• Manage presentations to executive management, customers or internal audience of product direction or specific feature functionality. Communication and decision making to represent business priority
• Execute role of customer representation as needed from product perspective for new integration requests, scope and phases.
• Work closely with Director of integrations and other integration colleagues for priority understanding, planning and capacity. Management deliverables, timelines and any core dependencies for full functioning features related to integrations.
• Analyse the customer or vendor requests for new  integrations or improvements to existing integrations (payment, property, distribution, CRS, CRM, etc)  and recommend for approval or rejection.
• Define scope of new integrations, decompose project and create backlog of epics and stories to complete integration. Manage the planning and timeline for estimated and on time delivery.
• Create, write, refine stories for development. Maintain product backlog of stories, and manage sprint planning. Support development and QA throughout sprint lifecycle.
• Dotted line or direct responsibility for select Product Owners or Product Managers.

Qualifications

• Excel in ability to troubleshoot and resolve challenges independently by creating solutions appropriate for all involved. Demonstrate ability to drive product forward.
• Confidence to make suggestions to achieve improvements, efficiencies and drive these solutions through to completion.
• Leadership qualities with ability to adhere to policy and procedure
• Ownership and accountability. We look for someone who proactively takes ownership.
• Demonstrate a high level of professionalism and accountability in actions and communication and behavior at all times.
• Effectiveness in communication. Understanding of how to communicate to executive management, colleagues, and also line reports.  
• Analytical mindset, with ability to both take into account the big picture, and ensure future needs will align with current development work while also paying attention to the finer details.

Experience required:

• 2-3 years of experience in software product management or product ownership or development area, with focus on integrations. Experience in story writing, sprint planning, refinement, writing of release notes and sprint review presentations.
• 4-5 years experience in hospitality industry either with product development, product management, implementations or support.
• Leadership or management experience with direct or dotted line reports.

See more jobs at Shiji Group

Apply for this job

Job Description

• Act as the liaison between development teams and DevOps
• Act as a mediator and advisor in determining the division of responsibilities between infrastructure and application layers
• Designing database structure and finding common grounds with other teams on the technical level
• Implementing backup and restore, disaster recovery and business continuity strategies within database clusters 
• Building and setting up new database clusters 
• Administering existing database clusters and databases 
• Creating and maintaining technical and non-technical documentation of database systems and related tooling 

Qualifications

• Good knowledge of AWS
• Good knowledge of Python/Bash/Go
• Good knowledge of Linux
• Terraform/Ansible
• Postgress/MySQL

Nice to have:

• Bachelor’s degree in computer science, or information technology, or other related field of study

See more jobs at Shiji Group

Apply for this job

Job Description

The Client Service Manager role is focused on identifying and coordinating new service requirements and taking ownership of any opened property issues post installations. It is a crucial role in a rapidly growing Hospitality business, with real autonomy to drive improvements in the service that clients receive. The role will maintain excellent working relationships with clients which fulfil and then exceed the operational service expectations of the client. Your clients will be widespread and varied, including but not limited to multinational chain hotels, global brand, or franchise group hotels.

This are key highlights of the role:

• Ownership of key clients from a service level perspective.
• Coordinating request fulfilment (new or existing) and proactively engaging with Operations to drive service request implementation for our clients.
• Direct involvement and initiation of Feature and Development requests and its delivery. 
• Responsibility for improving processes as they are delivered to clients, liaising with the appropriate internal teams to act as “the voice of the client” internally and be a true champion for customer success. Ensuring that clients receive a consistent and quality-orientated service.
• Identify and decrease risks prior to renewals, support Sales Team to secure successful renewals or upgrades.

What you will do:

• Work with existing Shiji Enterprise Platform customers to achieve ongoing revenue opportunities.
• To be the first point of contact of customer inquiries. To effectively triage inquiries & requests and coordinate with the appropriate teams to achieve a resolution.
• Lead new service and feature requests agenda through regular communication with pre-sales, sales, project, regional and global product and operation management teams.
• Manage a diverse range of complex or bespoke client requests and daily queries.
• Work close with other functions within the organization to deliver information needed to support you in driving awesome client experience. (Finance, Legal, Sales, Operations, Pre-sales and Product Management Teams)
• Facilitate correct escalation procedures for all support and maintenance issues.
• Other ad hoc duties and travel as required.

Qualifications

• "Native" level of German and full proficiency in English required.
• Customer success or PMS Implementation Specialist background essential.
• Proven problem-solving skills in a customer facing role.  Strong “farmer” personality type.
• Working knowledge of Hospitality PMS/POS solutions, Microsoft Office suite and CRM tools.
• Experience working with, and managing, stakeholders and customers at all levels.
• A high level of accuracy and attention to detail is required.
• Excellent communication and interpersonal skills
• Flexibility and adaptability in a fast-paced environment.
• Driven, self-motivated, enthusiastic and with a “can do” attitude.
• Bachelor degree level preferred but not essential.

See more jobs at Shiji Group

Apply for this job

Job Description

You'll be responsible for:

• developing and maintaining software features based on visual mockups and UX descriptions
• writing tests
• delivering high-quality code, which is both functional and performant
• SOLID understanding of best practices, processes and patterns in software development
• contributing to the infrastructure that the team leverages for development

Technologies used:

• TypeScript
• SASS
• HTML 5
• React / Redux
• Jest
• Web Components

Qualifications

• minimum 4 years’ experience as Frontend Developer
• advanced understanding of TypeScript and React
• general awareness of web application performance best practices
• experience in work with or contribute to a JavaScript based build system (e.g. Babel, Webpack)
• good knowledge of HTML5, CSS3
• experience with CSS frameworks (Bootstrap / Compass)
• Interest in testing, review and code quality

Nice to have:

• familiar with REST API
• previous experience working in SCRUM team
• experience with CQRS and Event Sourcing patterns

See more jobs at Shiji Group

Apply for this job

Job Description

What you’ll do:

You will be working as a connection between Shiji Enterprise Platform and the vendors which are integrating to our system. Your responsibility will be to support the vendors during their integration. Process and validate the integration results.

Responsibilities:

• Designing test cases for the certification sessions.
• Planning test sessions.
• Maintaining test documentation.
• Executing tests together with external partners.
• Reporting results from the test sessions.

Qualifications

At least 3 years of Hospitality (Property Management) industry background.

• Technical background
• Ability to document and troubleshoot errors.
• Fluent in written and spoken English
• Excellent communication skills
• Attention to details.
• Analytical mind and problem-solving attitude.
• Experience in software testing, UAT sessions etc.
• Experience in writing software testing use cases.

Nice to have:

• Familiarity with the Swagger UI, Postman.
• Profound knowledge of REST API
• Familiarity with Cloud/SaaS systems, microservices architecture.
• Jira/Confluence usage experience

See more jobs at Shiji Group

Apply for this job

Job Description

Your job will be to develop a part of a distributed system that serves the hospitality industry. The system consists of many domain-oriented microservices developed under a few cross-functional teams. You can bring a smile on the faces of thousands of people working in hotels across the globe.

Responsibilities

• performing requirements analysis, documenting, and communicating the results of your efforts
• gathering critical information from meetings with various stakeholders and producing useful reports
• serving as a liaison between stakeholders and developers
• working closely with Product Owner to help maintain a product backlog according to business value or ROI
• close cooperation with other teams to deliver distributed functionality
• helping ensure that the team always has an adequate amount of prior prepared tasks to work on
• researching and analyzing market, the users, and the roadmap for the product

Qualifications

• previous working experience as an IT Business Analyst for 3 years
• MA in Computer Science, Engineering or similar relevant fields
• outstanding communication and presentation skills
• familiar with microservices architecture and REST API
• database understanding (SQL skills)
• in-depth knowledge of Agile process and principles
• excellent organizational and time management skills
• sharp analytical and problem-solving skills
• knowledge of Software Development Lifecycle (SDLC)
• previous experience working in SCRUM team
• creative thinker
• attention to details
• fluent in English

See more jobs at Shiji Group

Apply for this job

Job Description

• High level and end-to-end process analysis, solution modeling and scope decomposition 

• Documentation of business requirements and end-to-end process for analyzed changes 

• Analysis and documentation of dependencies, impacted areas and solution selected for the implementation (on the conceptual level) 

• Facilitation of product workshops and high-level analysis for changes, which impact multiple domains in the Shiji Enterprise Platform 

• Maintenance and development of the Functional Architecture Documentation Library  

• Identification of improvements and optimizations across the requirements analysis process  

• Mediation between the different domains, support for System Architects to find the optimal solution for planned changes 

• Consultation for Product Owners and Product Managers on system-wide impact and dependencies of planned changes 

Our Work  

• We make a real impact on the business concepts in Shiji Enterprise Platform - the enterprise-scale project in an international environment 

• We have significant diversity of the topics and people to work with 

• We work independently for assigned project respecting the team and company standards  

• We help to analyze requirements, support and document solutioning phase, verifies dependencies and impact, help to decompose the scope into smaller parts to pass then the topic to the responsible Product Owner.  

• We do not work with the development teams on the daily basis writing and processing the User Stories. 

• We have flexible working hours (frames 9:00 am, 3:00pm) 

• We meet in person in Katowice office at least monthly (2 days) 

• As part of the Development Department, we work closely with Product Family and Development Team Leaders for supported projects. 

• We work closely within the team on establishing standards for the requirements analysis and engineering 

• We are building the Functional Architecture Documentation Library as the platform to publish teams documentation and as the owners of the selected parts of functional documentation. 

• We train and develop ourselves to provide significant quality of our work for the organization 

Qualifications

• University Degree and a minimum of 4 year’s work experience as a Business Analyst, System Analyst, Functional /System Architect, or similar within a software development focused on agile environment 

• Strong analytical, organizational, communication and abstract thinking skills required  

• Ability to create clear and meaningful documentation of requirements and implemented features 

• Creativity and out of the box thinking for problem solving 

• Ability to use BPMN and UML frameworks to build self-explanatory diagrams 

• Fluent in English.  

• Ability to stay focused and switch to deep work in a multi-tasked and fast-paced environment  

• Self-organization and professional “get it done” attitude and work ethic 

• Ability to adapt quickly to new business areas, technologies, and products 

• Ability to take responsibility for the project, find creative solutions for problems and pass the project to the responsible Product Owner after the analysis and modeling will be finished.   

• Ability to be flexible and align different requests from various stakeholders within the organization (finding common ground), as well as skills in facilitation, negotiation, communication, and problem-solving. 

Nice to have 

• experience in modeling based on DDD dogmas 

• experience as a Business Analyst in work with distributed system architecture 

• experience as a Business Analyst in the hospitality IT 

See more jobs at Shiji Group

Apply for this job

Job Description

Your job will be to develop a part of a distributed system that serves the hospitality industry. The system consists of many domain-oriented microservices developed under a few cross-functional teams. You can bring a smile on the faces of thousands of people working in hotels across the globe.

Responsibilities

• performing requirements analysis, documenting, and communicating the results of your efforts
• gathering critical information from meetings with various stakeholders and producing useful reports
• serving as a liaison between stakeholders and developers
• working closely with Product Owner to help maintain a product backlog according to business value or ROI
• close cooperation with other teams to deliver distributed functionality
• helping ensure that the team always has an adequate amount of prior prepared tasks to work on
• researching and analyzing market, the users, and the roadmap for the product

Qualifications

• previous working experience as an IT Business Analyst for 3 years
• MA in Computer Science, Engineering or similar relevant fields
• outstanding communication and presentation skills
• familiar with microservices architecture and REST API
• database understanding (SQL skills)
• in-depth knowledge of Agile process and principles
• excellent organizational and time management skills
• sharp analytical and problem-solving skills
• knowledge of Software Development Lifecycle (SDLC)
• previous experience working in SCRUM team
• creative thinker
• attention to details
• fluent in English

See more jobs at Shiji Group

Apply for this job

Job Description

• Act as a global specialist/lead for hotel business process definition, functional system design and requirements and user story preparation for a cloud based globally aware solution
• Oversee the regionally developed products and 3rd party integrations, relationships and programs and be responsible for product release launch and documentation
• Specify and prioritize requirements for new features
• Manage sprints, product planning backlog and scrum events
• Provide deep business research and solution guidance as required by the project development phases
• Provide "product expert" technical assistance to developer/ level 3 support, regional sales and the operational team
• Lead theoretical and conceptual presentations, discussions and dialogue; and to provide business and practical context that enables both decision and design conclusions
• This role includes some international travels to clients and our offices

Qualifications

• 3+ years of relevant experience including implementation/ development experience and project management leadership experience
• Experience working with Property Management Systems (PMS)
• Current knowledge of the hospitality market, competition, and environment. Expertise in hotel management systems products, technology, and industry solutions
• Experience with hospitality technology integration processes & solutions
• Technical knowledge and deep understanding of hospitality software and solutions
• Experience modeling financial investments focusing on ROI analysis
• Degree in a Technical, Hospitality, or Business field
• Previous experience with agile/scrum methodologies a plus
• Outstanding communication skills. Expresses and articulates key elements of ideas or concepts (both written and verbal) in a logical, descriptive, and comprehensible manner. Anticipate reactions and responds appropriately
• Display of strong tenacity and drive to see things through to successful conclusion. Demonstrate a sense of urgency, a propensity for action, and confidence in the likely success of plans and initiatives. Deliver results that meet or exceed expectations

See more jobs at Shiji Group

Apply for this job

Job Description

You will be designing, implementing and maintaining an infrastructure that is hosting a microservices-based application on AWS. Mission-critical, stable, long-term global product.  

The decision-making center for infrastructure-related topics is located directly inside our team. We choose the technologies, we design the architecture. We implement it. We maintain it. 

From a Junior Cloud Infrastructure Engineer  we require basic technical knowledge, more than technical skills we value his can-do attitude and ability to learn being guided in the right direction.

Key areas of responsibility:

• Provide Support for development teams working on innovative cloud-based application for Hospitality Industry
• Designing and implementing infrastructure-related automation tools
• Automating DevOps internal workflows

Our daily work:

• We use Kanban to manage tasks 
• Our teamwork is based on Jira 
• We participate in daily, weekly and retro meetings 
• We use Gitlab as a code repository with a trunk-based development approach 
• We use Gitlab CI to automate our (and other's) jobs 
• We build environments in AWS with Terraform/Terragrunt 
• We develop deployment solutions for Kubernetes 
• We support local environments with Docker/docker-compose (for developers) 
• We create libraries, tools and AWS Lambdas in Python 
• We create Docker images for automation and internal usage 
• We act using the "Everything as Code" philosophy 
• We do not release applications to the environments (there is a dedicated team of Release Managers) 
• We use MS Teams to spread knowledge and participate in meetings 

Technologies used in our team:

• AWS 
• Terraform 
• Kubernetes 
• Ansible 
• Elasticsearch 
• Kafka 
• PostgreSQL 
• VictoriaMetrics 
• Hashicorp stack 
• Gitlab 
• Nexus 

Our System:

• Our primary cloud service provider is AWS. We use most of the popular services including EC2, S3, RDS, SES, SNS and many more 
• We write all of our infrastructure as code using Terraform and Terragrunt 
• Our application that is written in .NET Core runs on top of Kubernetes cluster deployed in EKS 
• We have very large observability stack that includes collecting logs and metrics and visualizing it in Grafana and Kibana 
• DevOps Team are also responsible for managing GitLab, Jenkins and Nexus 
• We write our internal tool set using Python and Golang 

Qualifications

• Experience in managing and troubleshooting GNU/Linux operating systems.
• Experience working with Docker and docker-compose.
• Basic networking skills.
• Basic programming skills (Bash or Python preferred).
• Basic knowledge of AWS (EC2, S3, IAM, VPC, Lambda) or similar cloud platforms.

Nice to have:

• Experience with CI/CD processes using GitLab.

See more jobs at Shiji Group

Apply for this job

Job Description

The Client Service Manager role is focused on identifying and coordinating new service requirements and taking ownership of any opened property issues post installations. It is a crucial role in a rapidly growing Hospitality business, with real autonomy to drive improvements in the service that clients receive. The role will maintain excellent working relationships with clients which fulfil and then exceed the operational service expectations of the client. Your clients will be widespread and varied, including but not limited to multinational chain hotels, global brand, or franchise group hotels.

This are key highlights of the role:

• Ownership of key clients from a service level perspective.
• Coordinating request fulfilment (new or existing) and proactively engaging with Operations to drive service request implementation for our clients.
• Direct involvement and initiation of Feature and Development requests and its delivery. 
• Responsibility for improving processes as they are delivered to clients, liaising with the appropriate internal teams to act as “the voice of the client” internally and be a true champion for customer success. Ensuring that clients receive a consistent and quality-orientated service.
• Identify and decrease risks prior to renewals, support Sales Team to secure successful renewals or upgrades.

What you will do:

• Work with existing Shiji Enterprise Platform customers to achieve ongoing revenue opportunities.
• To be the first point of contact of customer inquiries. To effectively triage inquiries & requests and coordinate with the appropriate teams to achieve a resolution.
• Lead new service and feature requests agenda through regular communication with pre-sales, sales, project, regional and global product and operation management teams.
• Manage a diverse range of complex or bespoke client requests and daily queries.
• Work close with other functions within the organization to deliver information needed to support you in driving awesome client experience. (Finance, Legal, Sales, Operations, Pre-sales and Product Management Teams)
• Facilitate correct escalation procedures for all support and maintenance issues.
• Other ad hoc duties and travel as required.

Qualifications

• Customer success or client service experience in SaaS and/or hospitality industry.
• Proven problem-solving skills in a customer facing role.  Strong “farmer” personality type.
• Working knowledge of Hospitality PMS/POS solutions, Microsoft Office suite and CRM tools.
• Experience working with, and managing, stakeholders and customers at all levels.
• A high level of accuracy and attention to detail is required.
• Excellent communication and interpersonal skills.
• Flexibility and adaptable in a fast-paced environment.
• Driven, self-motivated, enthusiastic and with a “can do” attitude.
• Educated to bachelor’s degree level preferred but not essential.
• German language preferable.

See more jobs at Shiji Group

Apply for this job

Job Description

The Client Service Manager role is focused on identifying and coordinating new service requirements and taking ownership of any opened property issues post installations. It is a crucial role in a rapidly growing Hospitality business, with real autonomy to drive improvements in the service that clients receive. The role will maintain excellent working relationships with clients which fulfil and then exceed the operational service expectations of the client. Your clients will be widespread and varied, including but not limited to multinational chain hotels, global brand, or franchise group hotels.

This are key highlights of the role:

• Ownership of key clients from a service level perspective.
• Coordinating request fulfilment (new or existing) and proactively engaging with Operations to drive service request implementation for our clients.
• Direct involvement and initiation of Feature and Development requests and its delivery. 
• Responsibility for improving processes as they are delivered to clients, liaising with the appropriate internal teams to act as “the voice of the client” internally and be a true champion for customer success. Ensuring that clients receive a consistent and quality-orientated service.
• Identify and decrease risks prior to renewals, support Sales Team to secure successful renewals or upgrades.

What you will do:

• Work with existing Shiji Enterprise Platform customers to achieve ongoing revenue opportunities.
• To be the first point of contact of customer inquiries. To effectively triage inquiries & requests and coordinate with the appropriate teams to achieve a resolution.
• Lead new service and feature requests agenda through regular communication with pre-sales, sales, project, regional and global product and operation management teams.
• Manage a diverse range of complex or bespoke client requests and daily queries.
• Work close with other functions within the organization to deliver information needed to support you in driving awesome client experience. (Finance, Legal, Sales, Operations, Pre-sales and Product Management Teams)
• Facilitate correct escalation procedures for all support and maintenance issues.
• Other ad hoc duties and travel as required.

Qualifications

• Customer success or client service experience in SaaS and/or hospitality industry.
• Proven problem-solving skills in a customer facing role.  Strong “farmer” personality type.
• Working knowledge of Hospitality PMS/POS solutions, Microsoft Office suite and CRM tools.
• Experience working with, and managing, stakeholders and customers at all levels.
• A high level of accuracy and attention to detail is required.
• Excellent communication and interpersonal skills.
• Flexibility and adaptable in a fast-paced environment.
• Driven, self-motivated, enthusiastic and with a “can do” attitude.
• Educated to bachelor’s degree level preferred but not essential.
• German language preferable.

See more jobs at Shiji Group

Apply for this job

Job Description

Financial Reporting & Analysis: 

• Prepare timely financial reports, including income statements, balance sheets, and cash flow statements, with an emphasis on SaaS-specific metrics such as ARR, MRR, churn rate. 
• Conduct variance analysis between actuals, forecasts, and budgets, identifying trends, risks, and opportunities. 
• Develop and maintain financial models to support business decision-making and strategic planning. 

Budgeting & Forecasting: 

• Oversee and drive the annual budgeting for both the Operations and R&D departments, ensuring alignment with organizational goals and objectives. 
• Forecast financial performance, focusing on future revenue growth, R&D costs, and product development timelines. 
• Monitor variances between actuals and forecast, provide insightful analysis and commentary on financial performance, highlighting areas for improvement. 

Cost Control & Efficiency: 

• Analyse financial data to identify cost-saving opportunities and operational efficiencies. 
• Support the implementation of financial controls and processes to ensure compliance with company policies and regulations. 

Cash Flow Management: 

• Oversee cash flow management, ensuring liquidity and appropriate funding levels for operations and and long-term investment (R&D). 
• Develop strategies for optimizing working capital and minimizing financial risks. 

Business Partnering: 

• Collaborate with cross-functional teams to support business growth, providing financial insights and recommendations. 
• Partner with department heads to align financial goals with company strategy. 

Financial Systems & Process Improvement: 

• Work with various finance teams globally to optimize financial systems and reporting tools, driving automation and efficiency. 
• Identify opportunities for process improvement within the finance department and across the organization. 

Qualifications

• Bachelor’s degree in Finance, Accounting, or a related field; MBA, CPA, or CFA preferred. 
• 5+ years of experience in financial analysis, controlling, or accounting, ideally within a SaaS, technology, or R&D-driven organization. 
• Knowledge of financial reporting standards (IFRS) and regulations. 
• Understanding of SaaS metrics and revenue recognition standards. 
• Experience working with R&D teams to manage costs, forecast product development, and assess ROI on innovation projects. 
• Advanced proficiency in financial analysis and budgeting, with experience using tools like Excel, Power BI, or SaaS-specific software. 
• Proficient with ERP and financial systems (Microsoft NAV would be a plus) and CRM systems. 
• Strong communication skills, both verbal and written, with the ability to present complex financial information to non-finance stakeholders (English is a must). 
• Excellent analytical and problem-solving skills, with a keen attention to detail. 
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment. 
• Experience in managing or overseeing a small team is a plus. 

See more jobs at Shiji Group

Apply for this job

Job Description

• Provide technical consultancy to our hospitality customers within EMEA region 
• Identify areas of required development within correspondence templates to increase data visibility from PMS to Correspondence templates 
• PMS Implementation, integration, and training (remotely and customer on-site) 
• PMS Interfaces Implementation 
• Meeting & Events solution Implementation 
• Configure the system to meet country-specific legal fiscal requirements 
• Analyze customer needs and configure the systems to their specific requirements 
• Ensure multiple users, and service model concept meets the customer operational workflow 
• Train the staff in the best and most practical use of the software 
• Take the customer site live, answer any operational and application requests onsite 
• Report accurate project status and act proactively to achieve the project goal 
• Internal consultation

Qualifications

• Hospitality Business background or working record in a similar PMS implementation role 
• You have the same passion for the Hospitality industry as our customers' passion to serve their guests 
• Ability to adapt quickly to new technologies, products and procedures 
• Ability to work and thrive in a multi-tasked and fast-paced environment 
• Ability to quickly learn the company’s various IT solutions and able to handle system installation 
• Ownership with quality, Professional “get it done” attitude and work ethic 
• Fluent in German and English, other languages are add-on 
• Willingness to travel 75% 

See more jobs at Shiji Group

Apply for this job

Job Description

• Provide technical consultancy to our hospitality customers within EMEA region 
• Identify areas of required development within correspondence templates to increase data visibility from PMS to Correspondence templates 
• PMS Implementation, integration, and training (remotely and customer on-site) 
• PMS Interfaces Implementation 
• Meeting & Events solution Implementation 
• Configure the system to meet country-specific legal fiscal requirements 
• Analyze customer needs and configure the systems to their specific requirements 
• Ensure multiple users, and service model concept meets the customer operational workflow 
• Train the staff in the best and most practical use of the software 
• Take the customer site live, answer any operational and application requests onsite 
• Report accurate project status and act proactively to achieve the project goal 
• Internal consultation

Qualifications

• Hospitality Business background or working record in a similar PMS implementation role 
• You have the same passion for the Hospitality industry as our customers' passion to serve their guests 
• Ability to adapt quickly to new technologies, products and procedures 
• Ability to work and thrive in a multi-tasked and fast-paced environment 
• Ability to quickly learn the company’s various IT solutions and able to handle system installation 
• Ownership with quality, Professional “get it done” attitude and work ethic 
• Fluent in English, other languages are add-on 
• Willingness to travel 75% 

See more jobs at Shiji Group

Apply for this job

Job Description

Key Objectives

• To work with existing and potential Shiji Enterprise Platform customers to achieve ongoing revenue opportunities. Liaise with other members of Shiji to ensure effective and efficient coordination between departments, entities and sister companies in support of business development and sales.

• To represent qualified customer requirements and business plans to Shiji management for inclusion in development plans.

• To develop a trusted relationship with customer’s corporate management team and end-users, and to provide technical consulting to customers in order to identify solutions and functionalities fulfilling their business need.  

• To be the information hub that provides product knowledge to customers; and knowledge on customers’ eco-system, integration points and business practices and requirements to internal Shiji teams.  

Role & Responsibilities

• To be the first point of contact of customer inquiries. To effectively triage inquiries & requests and coordinate with the appropriate teams to achieve a resolution.  

• To develop a deep understanding of the customer’s technical and business challenges, and provide technical consulting to identify suitable solutions to address their business need.

• To lead requirement and other discussions with the customer and offer high quality, high value solution consultancy.

• To serve as a knowledge hub for internal product management and technical teams to better understand the customer operations and business needs.

• To ensure customer technical, product and business requirements are qualified, scoped and documented for the Enterprise Platform teams, and for 3rd party integrations projects when necessary. 

• To represent qualified customer business plans to the Enterprise Platform management for inclusion in development plans and strategic alignment. 

• To lead & coordinate product update and marketing efforts via meetings, presentations and workshops. 

• To provide regular project update to internal and customer senior management.  

• To work closely with Shiji project managers to develop project plans with customers and effectively communicate around these plans the progress of development, delivery and implementation. Provide transparent reporting of project status at any time. 

• To work with Shiji international offices and the customer to ensure alignment and consistency of delivery plans for project implementation, education, standardisation and quality control with seamless transition to support. 

Qualifications

Experience & Attributes

• 7 plus years’ experience in the hospitality technology industry, with experience engaging with the executive level. 

• Bachelor’s degree in a related field or a master’s degree in hospitality management a plus. 

• Swift learner. Ability to quickly pick up product & technical knowledge and effectively explain to business users is essential. 

• Ability to thrive under pressure and handle challenging conversations is essential to the success of the role.  

• Flexibility and adaptability in a fast changing environment. 

• Possess strong prioritisation skills to effectively manage multiple tasks and deadlines, ensuring that high-value initiatives are delivered on time and with excellence. 

• Expertise in hospitality management systems products, technology and industry trends. Experience in working with software development / product management teams is highly desirable. 

• Networking skills, with the ability to build a trusted partnership and manage stakeholders with different goals.  

• Exposure to a customer-focused, high-end services business model.  

• Ability to work independently with little direct supervision. 

• Be tech-savvy, with the ability to positively influence users to adopt new solutions and technology.  

• High energy with proven ability to lead and operate in a global marketplace. 

• Ability to work with geographically distributed systems and culturally diverse work-groups and teams.  

• Ability to travel internationally as needed. 

• Fluent in both written and verbal English is mandatory, proficiency additional languages is a plus. 

Professional Skills

• Ability to apply critical thinking in both internal and customer facing discussions. Be willing to raise questions about the status quo in a constructive manner. 

• Adapts a leadership style to fit different situations, and focuses individual and group energies on appropriate key objectives. Inspires others to achieve a shared vision. 

• Excellent consulting, communication and customer management skills. Expresses and articulates key elements of ideas or concepts in a logical, descriptive, and comprehensible manner. Anticipates reactions and responds appropriately.  

• Excellent team player with strong interpersonal and relationship building abilities. Capability to liaise with various internal and external stakeholders at different levels in the organisation. 

• Displays strong tenacity and drive to see things through to successful conclusion. Demonstrates a sense of urgency, a propensity for action, and confidence in the likely success of plans and initiatives. Delivers results that meet or exceed expectations.   

• Strong ability to identify and understand the root cause of issues, and coordinate with teams to address the issues appropriately.  

• Takes ownership of and resolves complex problems in a way that demonstrates balanced judgment. Develops creative workarounds and solutions for many problems within appropriate timeframes. 

• Ability to participate in multiple activities simultaneously and manage a wide variety of tasks with priorities and goals. 

• Ability to secure commitment for change initiatives and effectively address any concerns. 

• Good knowledge in collaboration tools such as Jira, Confluence and Smartsheet. 

See more jobs at Shiji Group

Apply for this job

Job Description

Enterprise Platform

Your job will be to develop a part of a distributed system that serves the hospitality industry. It is a solution that allows hotel employees or hotel managers to handle various activities such as managing reservations, payments and hotel services within the hotel or between hotels. The system consists of many domain-oriented microservices developed under a few cross-functional teams.

• getting requirements about functionalities, developing and maintaining software features based on visual mockups and UX descriptions in scrum manner (sprints, grooming, planning, retrospective sesssions)
• working with the newest technologies, best practices and patterns in software development
• delivering high-quality code, which is both functional and performant
• writing tests
• code reviewing
• contributing to the infrastructure that the team leverages for development
• contributing in design of solutions with team members
• sharing knowledge with other developers
• working with microfrontends and microservices in multi-region environment

Our Daily Work

• we work in iterations with refinements, plannings and retrospective meetings
• we use Gitlab to sync the code with develop and master branches, and create feature branch for each User Story
• we commit daily and use CI/CD using Gitlab/Jenkins
• we open merge requests and wait for review for other team members before merge
• we use docker and docker compose for local development and deployment of all microservices
• we use teams to communicate and or participate in meetings with other team members
• we cooperate with UI/UX department to provide user the best possible looks and feel of application
• we create NPM internal packages to share work with others, create design systems and avoid repetitions

Technologies we use:

• React ecosystem
• SASS
• Web Components, Stencil
• Jest, Testing Library, Enzyme, QUnit
• Webpack, Babel
• TypeScript
• Gitlab
• Docker and Docker Compose
• Design patterns and clean code practices (OOP, SOLID)
• Ember

Qualifications

• minimum 4 years’ experience as JavaScript, React Developer or Front-End Developer
• advanced understanding of JavaScript ES6/TypeScript
• good knowledge of HTML5, CSS3
• experience in work with or contribute to a JavaScript based build system (e.g., Babel, Webpack)
• experience with React ecosystem (React hooks)
• interest in testing, review and code quality
• familiar with Git
• SOLID understanding of best practices, processes and design patterns
• open mind, contribution in discussions and good communication, especially inside of the team
• participation in designing solutions
• readiness to share knowledge and help team members
• self-reliance in daily work but also willingness for asking for help
• good English, both written and spoken

Nice to have:

• basics of linux, docker
• experience with form libraries
• knowledge of Functional Programming and Object Oriented Programming
• ember

See more jobs at Shiji Group

Apply for this job