Job Description

As Application specialist, you will be reporting to our Global CFO and support and troubleshoot issues, analyzing systems, auditing or verifying data and testing and evaluating between software, and may work with specialized applications or cloud solutions that need to be customized to our organization’s unique environment. We are looking for a vibrant, high-energy, proactive and detail-oriented with experience in various applications, with an analytical mindset and good communication skills.

Key Responsibilities:

• Critical-thinking, problem-solving and time-management skills
• Ability to navigate operating systems
• Assist internal request of workflow management and supporting the team in our HR system & finance System
• Liaising with system vendor
• Customizing of HR & Finance systems per management request
• Assist in any ad hoc requests/project

Qualifications

• 2-5 years of overall experience in Windows environment
• Proficiency in Microsoft suite of products, other HR & Finance applications will be beneficial
• Financial background and process-oriented (wide-ranging area of finance, not only accounting)
• Knowledge of Zoho Application, MS Navision, MS PowerBI and Jet Report will be an added advantage
• Strong analytical skills with attention to details
• Ability to meet tight deadlines
• Hands-on approach, independent and resourceful in solution delivery
• Good communication skills (both verbal and written)
• Fast learner to pick up the company’s various HR & Finance applications; and able to handle system installation
• Adhere to company standards, policies and procedure
• Willing to work with a wide variety of cultures
• Willing to travel overseas when require

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Job Description

Key Objectives

• To work with existing and potential Shiji Enterprise Platform customers to achieve ongoing revenue opportunities. Liaise with other members of Shiji to ensure effective and efficient coordination between departments, entities and sister companies in support of business development and sales.

• To represent qualified customer requirements and business plans to Shiji management for inclusion in development plans.

• To develop a trusted relationship with customer’s corporate management team and end-users, and to provide technical consulting to customers in order to identify solutions and functionalities fulfilling their business need.  

• To be the information hub that provides product knowledge to customers; and knowledge on customers’ eco-system, integration points and business practices and requirements to internal Shiji teams.  

Role & Responsibilities

• To be the first point of contact of customer inquiries. To effectively triage inquiries & requests and coordinate with the appropriate teams to achieve a resolution.  

• To develop a deep understanding of the customer’s technical and business challenges, and provide technical consulting to identify suitable solutions to address their business need.

• To lead requirement and other discussions with the customer and offer high quality, high value solution consultancy.

• To serve as a knowledge hub for internal product management and technical teams to better understand the customer operations and business needs.

• To ensure customer technical, product and business requirements are qualified, scoped and documented for the Enterprise Platform teams, and for 3rd party integrations projects when necessary. 

• To represent qualified customer business plans to the Enterprise Platform management for inclusion in development plans and strategic alignment. 

• To lead & coordinate product update and marketing efforts via meetings, presentations and workshops. 

• To provide regular project update to internal and customer senior management.  

• To work closely with Shiji project managers to develop project plans with customers and effectively communicate around these plans the progress of development, delivery and implementation. Provide transparent reporting of project status at any time. 

• To work with Shiji international offices and the customer to ensure alignment and consistency of delivery plans for project implementation, education, standardisation and quality control with seamless transition to support. 

Qualifications

Experience & Attributes

• 7 plus years’ experience in the hospitality technology industry, with experience engaging with the executive level. 

• Bachelor’s degree in a related field or a master’s degree in hospitality management a plus. 

• Swift learner. Ability to quickly pick up product & technical knowledge and effectively explain to business users is essential. 

• Ability to thrive under pressure and handle challenging conversations is essential to the success of the role.  

• Flexibility and adaptability in a fast changing environment. 

• Possess strong prioritisation skills to effectively manage multiple tasks and deadlines, ensuring that high-value initiatives are delivered on time and with excellence. 

• Expertise in hospitality management systems products, technology and industry trends. Experience in working with software development / product management teams is highly desirable. 

• Networking skills, with the ability to build a trusted partnership and manage stakeholders with different goals.  

• Exposure to a customer-focused, high-end services business model.  

• Ability to work independently with little direct supervision. 

• Be tech-savvy, with the ability to positively influence users to adopt new solutions and technology.  

• High energy with proven ability to lead and operate in a global marketplace. 

• Ability to work with geographically distributed systems and culturally diverse work-groups and teams.  

• Ability to travel internationally as needed. 

• Fluent in both written and verbal English is mandatory, proficiency additional languages is a plus. 

Professional Skills

• Ability to apply critical thinking in both internal and customer facing discussions. Be willing to raise questions about the status quo in a constructive manner. 

• Adapts a leadership style to fit different situations, and focuses individual and group energies on appropriate key objectives. Inspires others to achieve a shared vision. 

• Excellent consulting, communication and customer management skills. Expresses and articulates key elements of ideas or concepts in a logical, descriptive, and comprehensible manner. Anticipates reactions and responds appropriately.  

• Excellent team player with strong interpersonal and relationship building abilities. Capability to liaise with various internal and external stakeholders at different levels in the organisation. 

• Displays strong tenacity and drive to see things through to successful conclusion. Demonstrates a sense of urgency, a propensity for action, and confidence in the likely success of plans and initiatives. Delivers results that meet or exceed expectations.   

• Strong ability to identify and understand the root cause of issues, and coordinate with teams to address the issues appropriately.  

• Takes ownership of and resolves complex problems in a way that demonstrates balanced judgment. Develops creative workarounds and solutions for many problems within appropriate timeframes. 

• Ability to participate in multiple activities simultaneously and manage a wide variety of tasks with priorities and goals. 

• Ability to secure commitment for change initiatives and effectively address any concerns. 

• Good knowledge in collaboration tools such as Jira, Confluence and Smartsheet. 

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Job Description

Enterprise Platform

Your job will be to develop a part of a distributed system that serves the hospitality industry. It is a solution that allows hotel employees or hotel managers to handle various activities such as managing reservations, payments and hotel services within the hotel or between hotels. The system consists of many domain-oriented microservices developed under a few cross-functional teams.

• getting requirements about functionalities, developing and maintaining software features based on visual mockups and UX descriptions in scrum manner (sprints, grooming, planning, retrospective sesssions)
• working with the newest technologies, best practices and patterns in software development
• delivering high-quality code, which is both functional and performant
• writing tests
• code reviewing
• contributing to the infrastructure that the team leverages for development
• contributing in design of solutions with team members
• sharing knowledge with other developers
• working with microfrontends and microservices in multi-region environment

Our Daily Work

• we work in iterations with refinements, plannings and retrospective meetings
• we use Gitlab to sync the code with develop and master branches, and create feature branch for each User Story
• we commit daily and use CI/CD using Gitlab/Jenkins
• we open merge requests and wait for review for other team members before merge
• we use docker and docker compose for local development and deployment of all microservices
• we use teams to communicate and or participate in meetings with other team members
• we cooperate with UI/UX department to provide user the best possible looks and feel of application
• we create NPM internal packages to share work with others, create design systems and avoid repetitions

Technologies we use:

• React ecosystem
• SASS
• Web Components, Stencil
• Jest, Testing Library, Enzyme, QUnit
• Webpack, Babel
• TypeScript
• Gitlab
• Docker and Docker Compose
• Design patterns and clean code practices (OOP, SOLID)
• Ember

Qualifications

• minimum 4 years’ experience as JavaScript, React Developer or Front-End Developer
• advanced understanding of JavaScript ES6/TypeScript
• good knowledge of HTML5, CSS3
• experience in work with or contribute to a JavaScript based build system (e.g., Babel, Webpack)
• experience with React ecosystem (React hooks)
• interest in testing, review and code quality
• familiar with Git
• SOLID understanding of best practices, processes and design patterns
• open mind, contribution in discussions and good communication, especially inside of the team
• participation in designing solutions
• readiness to share knowledge and help team members
• self-reliance in daily work but also willingness for asking for help
• good English, both written and spoken

Nice to have:

• basics of linux, docker
• experience with form libraries
• knowledge of Functional Programming and Object Oriented Programming
• ember

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Job Description

• Being first of all a DevOps and then a DBA
• Act as the liaison between development teams and DevOps
• Act as a mediator and advisor in determining the division of responsibilities between infrastructure and application layers
• Designing database structure and finding common grounds with other teams on the technical level
• Implementing backup and restore, disaster recovery and business continuity strategies within database clusters 
• Building and setting up new database clusters 
• Administering existing database clusters and databases 
• Creating and maintaining technical and non-technical documentation of database systems and related tooling 

Technologies used:

• AWS
• Terraform
• Kubernetes
• Ansible
• Elasticsearch
• Kafka
• PostgreSQL
• VictoriaMetrics
• Hashicorp stack
• Gitlab
• Jenkins
• Nexus

Qualifications

• Good knowledge of AWS
• Good knowledge of Python/Bash/Go
• Good knowledge of Linux
• Terraform/Ansible
• Postgress/MySQL

Nice to have:

• Bachelor’s degree in computer science, or information technology, or other related field of study

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Job Description

Your job will be to develop a part of a distributed system that serves the hospitality industry. It is a solution that allows hotel employees or hotel managers to handle various activities such as managing reservations, payments and hotel services within the hotel or between hotels. The system consists of many domain-oriented microservices developed under a few cross-functional teams.

Key Areas of Responsibility:

• Deliver highly customizable features and widgets
• Getting requirements about functionalities, developing and maintaining software features based on visual mockups and UX descriptions in scrum manner (sprints, grooming, planning, retrospective sesssions)
• Working with the newest technologies, best practices and patterns in software development
• Delivering high-quality code, which is both functional and performant
• Writing tests
• Code reviewing
• Contributing to the infrastructure that the team leverages for development
• Contributing in design of solutions with team members
• Sharing knowledge with other developers
• Working with microfrontends and microservices in multi-region environment

Our Daily Work

• we work in iterations with refinements, plannings and retrospective meetings
• we use Gitlab to sync the code with develop and master branches, and create feature branch for each User Story
• we commit daily and use CI/CD using Gitlab
• we open merge requests and wait for review for other team members before merge
• we use docker and docker compose for local development and deployment of all microservices
• we use Teams to communicate and or participate in meetings with other team members
• we cooperate with UI/UX department to provide user the best possible looks and feel of application
• we create NPM internal packages to share work with others, create design systems and avoid repetitions

Technologies we use:

• React ecosystem
• SCSS
• Web Components, Stencil
• Jest, Testing Library, Enzyme, QUnit
• Webpack, Babel
• TypeScript
• Gitlab
• Docker and Docker Compose
• Design patterns and clean code practices (OOP, SOLID)
• Ember

Qualifications

• Minimum 4 years’ experience as JavaScript or Front-End Developer
• Advanced understanding of JavaScript ES6/TypeScript
• Good knowledge of HTML5, CSS3
• Experience in work with or contribute to a JavaScript based build system (e.g., Babel, Webpack)
• Experience with React ecosystem (React hooks)
• Interest in testing, review and code quality
• Familiar with Git
• SOLID understanding of best practices, processes and design patterns
• Open mind, contribution in discussions and good communication, especially inside of the team
• Participation in designing solutions
• Readiness to share knowledge and help team members
• Self-reliance in daily work but also willingness for asking for help
• Good English, both written and spoken

Nice to have but it is not a must:

• Basics of linux, docker
• Experience with form libraries
• Knowledge of Functional Programming and Object Oriented Programming

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