Job Description

• Act as a global specialist/lead for hotel business process definition, functional system design and requirements and user story preparation for a cloud based globally aware solution
• Oversee the regionally developed products and 3rd party integrations, relationships and programs and be responsible for product release launch and documentation
• Specify and prioritize requirements for new features
• Manage sprints, product planning backlog and scrum events
• Provide deep business research and solution guidance as required by the project development phases
• Provide "product expert" technical assistance to developer/ level 3 support, regional sales and the operational team
• Lead theoretical and conceptual presentations, discussions and dialogue; and to provide business and practical context that enables both decision and design conclusions
• This role includes some international travels to clients and our offices

Qualifications

• 3+ years of relevant experience including implementation/ development experience and project management leadership experience
• Experience working with Property Management Systems (PMS)
• Current knowledge of the hospitality market, competition, and environment. Expertise in hotel management systems products, technology, and industry solutions
• Experience with hospitality technology integration processes & solutions
• Technical knowledge and deep understanding of hospitality software and solutions
• Experience modeling financial investments focusing on ROI analysis
• Degree in a Technical, Hospitality, or Business field
• Previous experience with agile/scrum methodologies a plus
• Outstanding communication skills. Expresses and articulates key elements of ideas or concepts (both written and verbal) in a logical, descriptive, and comprehensible manner. Anticipate reactions and responds appropriately
• Display of strong tenacity and drive to see things through to successful conclusion. Demonstrate a sense of urgency, a propensity for action, and confidence in the likely success of plans and initiatives. Deliver results that meet or exceed expectations

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Job Description

• Collaborate with Development Teams: Work closely with developers to understand their needs and provide operational support.
• Environment Management: Maintain and monitor application environments across different AWS regions to ensure optimal performance and availability.
• Infrastructure Updates: Implement and manage infrastructure changes and updates using Infrastructure as Code (IaC) tools such as Terraform.
• Continuous Integration and Deployment: Set up and maintain CI/CD pipelines to automate builds, tests, and deployments using tools like GitLab CI.
• Incident Response: Actively participate in incident management processes and ensure quick resolution of operational issues.

 Technologies: 

• AWS 
• Terraform 
• Kubernetes 
• Ansible 
• Elasticsearch 
• Kafka 
• PostgreSQL 
• VictoriaMetrics 
• Hashicorp stack 
• Gitlab 
• Nexus 

Qualifications

• Minimum of 2 years of commercial experience with AWS, with a strong understanding of key AWS services (EC2, S3, IAM, VPC, Lambda, CloudFront).
• Experience in managing and troubleshooting GNU/Linux operating systems.
• Basic experience with Infrastructure as Code (IAC) tools such as Terraform, Terragrunt, Ansible, or CloudFormation.
• Proficiency in CI/CD processes, particularly using GitLab.
• Experience working with Docker and docker-compose.
• Basic networking skills.
• Basic programming skills (Bash or Python preferred).

Nice to have: 

• Intermediate programming skills in Python.
• Experience with Kubernetes, especially EKS.
• Experience with monitoring technologies (ELK Stack, Grafana, Prometheus, CloudWatch).

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Job Description

You will be designing, implementing and maintaining an infrastructure that is hosting a microservices-based application on AWS. Mission-critical, stable, long-term global product.  

The decision-making center for infrastructure-related topics is located directly inside our team. We choose the technologies, we design the architecture. We implement it. We maintain it. 

From a Junior Cloud Infrastructure Engineer  we require basic technical knowledge, more than technical skills we value his can-do attitude and ability to learn being guided in the right direction.

Key areas of responsibility:

• Provide Support for development teams working on innovative cloud-based application for Hospitality Industry
• Designing and implementing infrastructure-related automation tools
• Automating DevOps internal workflows

Our daily work:

• We use Kanban to manage tasks 
• Our teamwork is based on Jira 
• We participate in daily, weekly and retro meetings 
• We use Gitlab as a code repository with a trunk-based development approach 
• We use Gitlab CI to automate our (and other's) jobs 
• We build environments in AWS with Terraform/Terragrunt 
• We develop deployment solutions for Kubernetes 
• We support local environments with Docker/docker-compose (for developers) 
• We create libraries, tools and AWS Lambdas in Python 
• We create Docker images for automation and internal usage 
• We act using the "Everything as Code" philosophy 
• We do not release applications to the environments (there is a dedicated team of Release Managers) 
• We use MS Teams to spread knowledge and participate in meetings 

Technologies used in our team:

• AWS 
• Terraform 
• Kubernetes 
• Ansible 
• Elasticsearch 
• Kafka 
• PostgreSQL 
• VictoriaMetrics 
• Hashicorp stack 
• Gitlab 
• Nexus 

Our System:

• Our primary cloud service provider is AWS. We use most of the popular services including EC2, S3, RDS, SES, SNS and many more 
• We write all of our infrastructure as code using Terraform and Terragrunt 
• Our application that is written in .NET Core runs on top of Kubernetes cluster deployed in EKS 
• We have very large observability stack that includes collecting logs and metrics and visualizing it in Grafana and Kibana 
• DevOps Team are also responsible for managing GitLab, Jenkins and Nexus 
• We write our internal tool set using Python and Golang 

Qualifications

• Experience in managing and troubleshooting GNU/Linux operating systems.
• Experience working with Docker and docker-compose.
• Basic networking skills.
• Basic programming skills (Bash or Python preferred).
• Basic knowledge of AWS (EC2, S3, IAM, VPC, Lambda) or similar cloud platforms.

Nice to have:

• Experience with CI/CD processes using GitLab.

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Job Description

The Client Service Manager role is focused on identifying and coordinating new service requirements and taking ownership of any opened property issues post installations. It is a crucial role in a rapidly growing Hospitality business, with real autonomy to drive improvements in the service that clients receive. The role will maintain excellent working relationships with clients which fulfil and then exceed the operational service expectations of the client. Your clients will be widespread and varied, including but not limited to multinational chain hotels, global brand, or franchise group hotels.

This are key highlights of the role:

• Ownership of key clients from a service level perspective.
• Coordinating request fulfilment (new or existing) and proactively engaging with Operations to drive service request implementation for our clients.
• Direct involvement and initiation of Feature and Development requests and its delivery. 
• Responsibility for improving processes as they are delivered to clients, liaising with the appropriate internal teams to act as “the voice of the client” internally and be a true champion for customer success. Ensuring that clients receive a consistent and quality-orientated service.
• Identify and decrease risks prior to renewals, support Sales Team to secure successful renewals or upgrades.

What you will do:

• Work with existing Shiji Enterprise Platform customers to achieve ongoing revenue opportunities.
• To be the first point of contact of customer inquiries. To effectively triage inquiries & requests and coordinate with the appropriate teams to achieve a resolution.
• Lead new service and feature requests agenda through regular communication with pre-sales, sales, project, regional and global product and operation management teams.
• Manage a diverse range of complex or bespoke client requests and daily queries.
• Work close with other functions within the organization to deliver information needed to support you in driving awesome client experience. (Finance, Legal, Sales, Operations, Pre-sales and Product Management Teams)
• Facilitate correct escalation procedures for all support and maintenance issues.
• Other ad hoc duties and travel as required.

Qualifications

• Customer success or client service experience in SaaS and/or hospitality industry.
• Proven problem-solving skills in a customer facing role.  Strong “farmer” personality type.
• Working knowledge of Hospitality PMS/POS solutions, Microsoft Office suite and CRM tools.
• Experience working with, and managing, stakeholders and customers at all levels.
• A high level of accuracy and attention to detail is required.
• Excellent communication and interpersonal skills.
• Flexibility and adaptable in a fast-paced environment.
• Driven, self-motivated, enthusiastic and with a “can do” attitude.
• Educated to bachelor’s degree level preferred but not essential.
• German language preferable.

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Job Description

The Client Service Manager role is focused on identifying and coordinating new service requirements and taking ownership of any opened property issues post installations. It is a crucial role in a rapidly growing Hospitality business, with real autonomy to drive improvements in the service that clients receive. The role will maintain excellent working relationships with clients which fulfil and then exceed the operational service expectations of the client. Your clients will be widespread and varied, including but not limited to multinational chain hotels, global brand, or franchise group hotels.

This are key highlights of the role:

• Ownership of key clients from a service level perspective.
• Coordinating request fulfilment (new or existing) and proactively engaging with Operations to drive service request implementation for our clients.
• Direct involvement and initiation of Feature and Development requests and its delivery. 
• Responsibility for improving processes as they are delivered to clients, liaising with the appropriate internal teams to act as “the voice of the client” internally and be a true champion for customer success. Ensuring that clients receive a consistent and quality-orientated service.
• Identify and decrease risks prior to renewals, support Sales Team to secure successful renewals or upgrades.

What you will do:

• Work with existing Shiji Enterprise Platform customers to achieve ongoing revenue opportunities.
• To be the first point of contact of customer inquiries. To effectively triage inquiries & requests and coordinate with the appropriate teams to achieve a resolution.
• Lead new service and feature requests agenda through regular communication with pre-sales, sales, project, regional and global product and operation management teams.
• Manage a diverse range of complex or bespoke client requests and daily queries.
• Work close with other functions within the organization to deliver information needed to support you in driving awesome client experience. (Finance, Legal, Sales, Operations, Pre-sales and Product Management Teams)
• Facilitate correct escalation procedures for all support and maintenance issues.
• Other ad hoc duties and travel as required.

Qualifications

• Customer success or client service experience in SaaS and/or hospitality industry.
• Proven problem-solving skills in a customer facing role.  Strong “farmer” personality type.
• Working knowledge of Hospitality PMS/POS solutions, Microsoft Office suite and CRM tools.
• Experience working with, and managing, stakeholders and customers at all levels.
• A high level of accuracy and attention to detail is required.
• Excellent communication and interpersonal skills.
• Flexibility and adaptable in a fast-paced environment.
• Driven, self-motivated, enthusiastic and with a “can do” attitude.
• Educated to bachelor’s degree level preferred but not essential.
• German language preferable.

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Job Description

• Provide technical consultancy to our hospitality customers within Europe region
• PMS Implementation, integration, and training (remotely and customer on-site)
• PMS Interfaces Implementation
• Meeting & Events solution Implementation
• Configure the system to meet country-specific legal fiscal requirements
• Analyze customer needs and configure the systems to their specific requirements
• Ensure multiple users, and service model concept meets the customer operational workflow
• Train the staff in the best and most practical use of the software
• Take the customer site live, answer any operational and application requests onsite
• Report accurate project status and act proactively to achieve the project goal
• Internal consultation

Qualifications

• Hospitality Business background or working record in a similar PMS implementation role
• Meetings, Events and groups operational experience is an add-on
• You have the same passion for the Hospitality industry as our customers' passion to serve their guests
• Ability to adapt quickly to new technologies, products and procedures
• Ability to work and thrive in a multi-tasked and fast-paced environment
• Ability to quickly learn the company’s various IT solutions and able to handle system installation
• Ownership with quality, professional “get it done” attitude and work ethic
• Fluent in English and other languages are an add-on
• Willingness to travel

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Job Description

Financial Reporting & Analysis: 

• Prepare timely financial reports, including income statements, balance sheets, and cash flow statements, with an emphasis on SaaS-specific metrics such as ARR, MRR, churn rate. 
• Conduct variance analysis between actuals, forecasts, and budgets, identifying trends, risks, and opportunities. 
• Develop and maintain financial models to support business decision-making and strategic planning. 

Budgeting & Forecasting: 

• Oversee and drive the annual budgeting for both the Operations and R&D departments, ensuring alignment with organizational goals and objectives. 
• Forecast financial performance, focusing on future revenue growth, R&D costs, and product development timelines. 
• Monitor variances between actuals and forecast, provide insightful analysis and commentary on financial performance, highlighting areas for improvement. 

Cost Control & Efficiency: 

• Analyse financial data to identify cost-saving opportunities and operational efficiencies. 
• Support the implementation of financial controls and processes to ensure compliance with company policies and regulations. 

Cash Flow Management: 

• Oversee cash flow management, ensuring liquidity and appropriate funding levels for operations and and long-term investment (R&D). 
• Develop strategies for optimizing working capital and minimizing financial risks. 

Business Partnering: 

• Collaborate with cross-functional teams to support business growth, providing financial insights and recommendations. 
• Partner with department heads to align financial goals with company strategy. 

Financial Systems & Process Improvement: 

• Work with various finance teams globally to optimize financial systems and reporting tools, driving automation and efficiency. 
• Identify opportunities for process improvement within the finance department and across the organization. 

Qualifications

• Bachelor’s degree in Finance, Accounting, or a related field; MBA, CPA, or CFA preferred. 
• 5+ years of experience in financial analysis, controlling, or accounting, ideally within a SaaS, technology, or R&D-driven organization. 
• Knowledge of financial reporting standards (IFRS) and regulations. 
• Understanding of SaaS metrics and revenue recognition standards. 
• Experience working with R&D teams to manage costs, forecast product development, and assess ROI on innovation projects. 
• Advanced proficiency in financial analysis and budgeting, with experience using tools like Excel, Power BI, or SaaS-specific software. 
• Proficient with ERP and financial systems (Microsoft NAV would be a plus) and CRM systems. 
• Strong communication skills, both verbal and written, with the ability to present complex financial information to non-finance stakeholders (English is a must). 
• Excellent analytical and problem-solving skills, with a keen attention to detail. 
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment. 
• Experience in managing or overseeing a small team is a plus. 

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Job Description

• Introducing Shiji ReviewPro solutions to DACH and Benelux markets
• To effectively build, prioritize, and manage your own pipeline - Identify opportunities and actively close deals with new potential and existing clients by analyzing the market dynamics
• To negotiate contracts via phone, online or personal meetings, and coordinate complex decision-making processes to overcome objections capturing new business opportunities
• Accountability for successful sales performance within named territory and prospects

Qualifications

• 2+ years sales experience selling SaaS, ideally within the hospitality or F&B IT industry specifically for hotels
• Native level of German and Professional level of English language
• Experience and solid understanding of Cloud/SaaS business model
• Excellent presentation, communication, and negotiation skills via phone, online and in person with all levels of customer organization
• Proven track record of exceeding corporate objectives and sales quotas using effective sales techniques
• Ability to work in a fast-paced sales environment with a high degree of autonomy and self-motivation
• Digital, ecommerce experience and understanding of B2B dynamics
• Availability to travel 

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Job Description

Job Summary:

The Product Specialist will play a pivotal role in the development, launch, training and support of our products. This individual will work closely with cross-functional teams to ensure our products meet market needs, are supported and adopted internally, and   deliver exceptional value to our customers. The ideal candidate is both technically savvy and customer-focused, detail-oriented, and passionate about product excellence.

What You’ll Do:

• Product Development:
  • Collaborate with global Product Managers to define product requirements and specifications
  • Assist in the creation and maintenance of product roadmaps
  • Participate in product development cycles, including developing requirements, testing, and iteration
  • Provide support and expertise to integration partners as needed to expand overall solution ecosystem for customers
• Hardware Expertise and Testing:
  • Accountable for all hardware integrations and compatibility testing across multiple platforms, including iOS, Windows, and Android, and peripheral components
  • Create and maintain relevant hardware images for operation team
  • Develop documentation for team to train and serve as reference for all facets of operations, including implementation and support
  • Provide expertise in hardware and all peripheral specifications, capabilities, and limitations
• Support and Training:
  • Develop and update user guides, FAQs, and other support documentation for cross departmental education and training
  • Serve as the primary point of contact for product-related inquiries and issues as it relates to upgrades, pilots, and new releases
  • Provide training and support to internal teams, at times customers as well, on product usage and best practices
• Data Analysis and Reporting:
  • Track and analyze product performance metrics and user feedback
  • Prepare reports and presentations on product performance, customer satisfaction, and market trends to product teams and Senior Management
  • Use data insights to recommend product enhancements and strategic initiatives
• Sales and Marketing Support:
  • Work with the sales and marketing teams to create compelling product positioning and messaging
  • Enhance and Maintain Sales Demo database to include the latest and greatest features and functions as well as configure customer specific requirements for solution presentations
  • Support the creation of marketing materials, including product brochures, presentations, and case studies
  • Assist in the planning and execution of product launches and promotional activities

Qualifications

Minimum Qualifications (knowledge, skills, and abilities):

• Bachelor’s degree in Business, Marketing, Engineering, or a related field.
• Minimum three (3) years of experience in product management, product development, or a related role.
• Minimum of five (5) years’ experience working within the hospitality technology industry, particularly in product implementation or support.
• Proficient in Windows environments for enterprise level projects, with a strong understanding of cloud and on-premise technology solutions.
• Excellent verbal, written and presentation communication skills.
• Strong analytical and problem-solving skills.
• Demonstrated ability to take ownership and initiative in development, support, hardware testing and improvement processes.
• Ability to lift 25 lbs.
• Proficient in Microsoft Office Suite, particularly Outlook, Excel, Word, Project, and PowerPoint.
• Fast learner with the ability to master various IT solutions and handle system installations.
• Ability to collaborate effectively across different cultures.
• Willing to be available for on-call support after hours via mobile phone.
• Ability to travel domestically and internationally and accommodate flexible work schedule to work with international teams

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Job Description

Enablement 

• Act as a technical lead within the sales process by ensuring that sales managers are effectively enabled to provide customers with technical demonstrations and advice to clients when required, incl. providing on-time trainings and updates to the sales team. 
• Build and maintain an effective process structure to ensure the smooth collaboration between Sales and Pre-Sales areas 
• Support sales at every stage of the pipeline and establish a sales QA process 

Sales & Market research 

• Evaluate and validate potential and existing partners, incl. qualifying leads (partnering with Marketing in key initiatives for lead generation and materials) 
• Accelerating the sales process by identifying solutions to customer pain points 
• If needed, in preparation with/for the sales team, communicate with project management to translate clients’ requirement and smooth transition from sales to implementation. 
• Review new marketing documents for accurate promotion of the product 

Strategy & Innovation 

• Create and conduct pre-sales presentations, including Demo equipment, environment & material 
• Maintain thorough knowledge on International hospitality industry trends and developments. Functioning as an ambassador of innovation for the product and company, introducing new industry trends and developments. 

Documentation & Controlling 

• Manage and control proposal/deal qualification, including quote verification 
• Keeping product documentation up to date, highlighting the aim and purpose of the product. 

Product 

• Providing feedback on new product enhancements, integration projects, RFI’s and RFP’s 
• Providing product knowledge support, translating the technical aspects of the product to the sales team and client, being the intermediary between product management and sales 
• Develop and maintain an efficient process of the dealers’ and sales managers’ product knowledge assessment 
• Working on technology requirements and business cases from technology point of view, including working with product management on feedback/requirements of prospects/current clients – without deep involvement in Product management 

Qualifications

• 5+ years of demonstrated achievement in sales and/or business development (ideally on the hospitality market) 
• Strong organizational skills and good understanding of Cloud/SaaS business model preferable in a fast-paced environment 
• A high degree of autonomy and self-motivation  
• Highly structured, outgoing and social person, ready to communicate with employees, customers and partners across different countries and different organizational levels 
• Outstanding presentation and negotiation skills   
• Fast-learner with ability to receive feedback  
• Excellent verbal and written communications skills in English and, other languages are beneficial 

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Job Description

Key Objectives

• To work with existing and potential Shiji Enterprise Platform customers to achieve ongoing revenue opportunities. Liaise with other members of Shiji to ensure effective and efficient coordination between departments, entities and sister companies in support of business development and sales.

• To represent qualified customer requirements and business plans to Shiji management for inclusion in development plans.

• To develop a trusted relationship with customer’s corporate management team and end-users, and to provide technical consulting to customers in order to identify solutions and functionalities fulfilling their business need.  

• To be the information hub that provides product knowledge to customers; and knowledge on customers’ eco-system, integration points and business practices and requirements to internal Shiji teams.  

Role & Responsibilities

• To be the first point of contact of customer inquiries. To effectively triage inquiries & requests and coordinate with the appropriate teams to achieve a resolution.  

• To develop a deep understanding of the customer’s technical and business challenges, and provide technical consulting to identify suitable solutions to address their business need.

• To lead requirement and other discussions with the customer and offer high quality, high value solution consultancy.

• To serve as a knowledge hub for internal product management and technical teams to better understand the customer operations and business needs.

• To ensure customer technical, product and business requirements are qualified, scoped and documented for the Enterprise Platform teams, and for 3rd party integrations projects when necessary. 

• To represent qualified customer business plans to the Enterprise Platform management for inclusion in development plans and strategic alignment. 

• To lead & coordinate product update and marketing efforts via meetings, presentations and workshops. 

• To provide regular project update to internal and customer senior management.  

• To work closely with Shiji project managers to develop project plans with customers and effectively communicate around these plans the progress of development, delivery and implementation. Provide transparent reporting of project status at any time. 

• To work with Shiji international offices and the customer to ensure alignment and consistency of delivery plans for project implementation, education, standardisation and quality control with seamless transition to support. 

Qualifications

Experience & Attributes

• 7 plus years’ experience in the hospitality technology industry, with experience engaging with the executive level. 

• Bachelor’s degree in a related field or a master’s degree in hospitality management a plus. 

• Swift learner. Ability to quickly pick up product & technical knowledge and effectively explain to business users is essential. 

• Ability to thrive under pressure and handle challenging conversations is essential to the success of the role.  

• Flexibility and adaptability in a fast changing environment. 

• Possess strong prioritisation skills to effectively manage multiple tasks and deadlines, ensuring that high-value initiatives are delivered on time and with excellence. 

• Expertise in hospitality management systems products, technology and industry trends. Experience in working with software development / product management teams is highly desirable. 

• Networking skills, with the ability to build a trusted partnership and manage stakeholders with different goals.  

• Exposure to a customer-focused, high-end services business model.  

• Ability to work independently with little direct supervision. 

• Be tech-savvy, with the ability to positively influence users to adopt new solutions and technology.  

• High energy with proven ability to lead and operate in a global marketplace. 

• Ability to work with geographically distributed systems and culturally diverse work-groups and teams.  

• Ability to travel internationally as needed. 

• Fluent in both written and verbal English is mandatory, proficiency additional languages is a plus. 

Professional Skills

• Ability to apply critical thinking in both internal and customer facing discussions. Be willing to raise questions about the status quo in a constructive manner. 

• Adapts a leadership style to fit different situations, and focuses individual and group energies on appropriate key objectives. Inspires others to achieve a shared vision. 

• Excellent consulting, communication and customer management skills. Expresses and articulates key elements of ideas or concepts in a logical, descriptive, and comprehensible manner. Anticipates reactions and responds appropriately.  

• Excellent team player with strong interpersonal and relationship building abilities. Capability to liaise with various internal and external stakeholders at different levels in the organisation. 

• Displays strong tenacity and drive to see things through to successful conclusion. Demonstrates a sense of urgency, a propensity for action, and confidence in the likely success of plans and initiatives. Delivers results that meet or exceed expectations.   

• Strong ability to identify and understand the root cause of issues, and coordinate with teams to address the issues appropriately.  

• Takes ownership of and resolves complex problems in a way that demonstrates balanced judgment. Develops creative workarounds and solutions for many problems within appropriate timeframes. 

• Ability to participate in multiple activities simultaneously and manage a wide variety of tasks with priorities and goals. 

• Ability to secure commitment for change initiatives and effectively address any concerns. 

• Good knowledge in collaboration tools such as Jira, Confluence and Smartsheet. 

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