SUPERHUMAN ????

We exist so that professionals end each day feeling happier, more productive, and closer to achieving their potential.

Today we are…

• The fastest email experience in the world
• Loved and adored: see what our customers say

Our customers get through their inboxes twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE ????

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT ????

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, and tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE ????

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

As a Senior Backend Engineer in the AI Pod, you will build and improve the architecture supporting Superhuman’s AI features. You will collaborate closely with engineers across diverse skill sets and work with tools and systems such as Pub/Sub, PostgreSQL, Redis, LLMs, Vector Databases, and more.

ROLE ????????‍????????‍????

• Design, develop, and scale backend systems that serve millions of users
• Power amazing user experiences by building new features and improving existing ones
• Evaluate and refine solutions to deliver a highly performant and exceptionally reliable backend system
• Become an expert in backend development and expand your development across the stack and to various platforms
• Collaborate across teams to define how our systems should evolve
• Support code quality, new technologies, and architectural design within the company
• Uphold and advance the security and reliability of Superhuman’s systems
• Technologies we use: Go, Postgres, Redis, Kubernetes, Google Cloud

SOUND LIKE YOU? ????

• Experience: You have 8+ years of software development experience, with 4+ years focused on backend development. You’re an expert in Go, Typescript, or Python. You have deep expertise in architecting for performance and scale.
• Remarkable Quality: You produce work that is striking, worthy of attention, and a contribution to the state of the art.
• Asynchronous Communicator: You’re effective across various mediums (especially Slack, Notion, and email) and can produce and consume detailed written materials as needed without sacrificing speed. You respond quickly and thoughtfully to unblock others and speed things up.
• Start-to-Finish Ownership: Acts with 100% responsibility for their own outcomes as well as the outcomes of the company.
• Bias to action: Speed matters. Takes rapid and decisive steps forward, even in the face of uncertainty, recognizing action is the catalyst for progress and growth.
• Location: We're open to you joining us from a home office anywhere in North or South America, with a preference for those based in Canada or Latin America (to continue building our engineering presence within these regions).
• Growth Mindset: You embrace challenges, welcome feedback, and believe you and others can always grow.

SALARY INFO ????

The Senior Software Engineer role spans several internal levels and a wide breadth of experience at Superhuman. Our compensation band reflects the potentially broad range of candidates and experience levels that we are open to hiring for this role.

Our salaries for this role range from $125,000 - $150,000 USD ($177,982 - $213,578 CAD | ARS$127,202,125 - ARS$152,642,550 | R$637,500 - R$906,360). The salary range does not reflect total compensation, which includes base salary, benefits, and company stock options.

We are open to candidates based in North or South America, with a preference for those based in Canada or Latin America. We take a locally informed approach to non-US-based compensation and will be able to share ranges based on your country of residence.

BENEFITS ????

Taking Care of Your Future ????

• Medical, dental, and vision insurance: 100% coverage for you and 75% coverage for all your dependents.
• Voluntary insurance: short-term disability, long-term disability, and life insurance.
• ???????? US-based employees: 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).
• ???????? Canadian-based employees: A stipend for your RRSP up to 3% of your salary.
• Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools.

Generous Time Off ????

• Enjoy our generous and flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year.
• 13 additional company holidays, plus your own Care Days, Flexible Holidays, and a company-wide Winter Break.
• Generous parental, caregiver, healthcare, and compassionate leave policies.

Investing in Your Growth ✍️

• $3000 USD per year towards your professional development.
• Free access to Calm and Taskhuman.
• Allyship education program to help build your best self.

Setting You Up For Success ????????‍????????????‍????

• Custom MacBook Pro.
• $1000 USD budget for workstation setup.
• $260 USD/month for your lunches, groceries, or whatever nutrition you need to stay fueled up!
• Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.

At Superhuman, we value diversity. We are an equal-opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

SUPERHUMAN ????

• The fastest email experience in the world
• Loved and adored: see what our customers say

Our customers get through their inboxes twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE ????

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT ????

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, and tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE ????

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

Our latest financing was led by IVP, and we welcomed Ajay Vashee to our board. Our prior financing was led by Andreessen Horowitz, and we welcomed Marc Andreessen and David Ulevitch to our board.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

As an Account Executive, SMB you will be an important part of small (but growing!) mighty GTM team responsible for sourcing, landing and expand new contracts with strategic teams inside small and mid-sized companies.

ROLE ????????‍????????‍????

• As a member of our high-performing Mid Market/Product-Led sales team (velocity), you will be instrumental in landing new business with small to medium sized organizations
• Close teams of 5-15 members at a high velocity and pass them off to the AMs for expansion
• Navigate mid-sized organizations to map stakeholders, generate pipeline, build champions, get buy-in and close deals with C-Level and VP-level decision makers
• Define territory and account strategies that enable sales velocity in partnership with Sales Development Reps, Customer Success Managers, Sales Engineers, and Exec Sponsors
• Build the instincts to recognize and overcome organizational, financial and behavioral structures and obstacles
• Experiment with new processes and revenue streams that scale

SOUND LIKE YOU? ????

2+ years of relevant professional sales experience as a closer, preferably selling B2B SaaS products to a SMB or mid-market target customer. Experience in a product-led sales motion a plus!

• Asynchronous Communicator: You’re effective across various mediums (especially Slack, notion, and email) and can produce and consume detailed written materials as needed without sacrificing speed. You respond quickly and thoughtfully to unblock others and speed things up.
• Excellent Relationship Builder: You have a strong aptitude for building and growing successful internal and external relationship that support driving key outcomes. You have experience finding and mapping stakeholders like coaches, champions, and economic buyers inside organizations.
• Start to Finish Ownership: You act like the general manager of your sales pitch. You demonstrated the ability to take on customer projects and initiatives related to core KPIs (new ARR, expansion)
• Bias to Action: You understands the discipline required to be a successful sales professional. You have a bias towards timeblocking to hit customer activity metrics associated with deal progression and pipeline building. You present solutions when issues arise.
• Pipeline Generation: You understand the importance of building consistent pipeline. You’re comfortable across the sales development organization in both prospecting and qualifying your surfaced opportunities.
• Passionate about Sales Process & Rigor: You are comfortable running end to end sales cycles. You understand the importance of how to properly forecast a book of business and keep the the business informed on the status of deals, customer blockers, and accelerants. You subscribe to or have experience with a sales methodology such as MEDDIC, Challenger, or Command of the Message
• Executive Presence: You have the ability to and preferably experience with selling to executive level buyers at SMB and mid-market companies.
• Proficiency with a Modern Sales Stack: You are proficient in a modern sales stack including a CRM, sales engagement platform, prospecting and qualification tools, and forecasting. Bonus if you have experience with product led sales tools like Pocus or Endgame.
• Delight and Empathy: You understand human behavior and develop targeted strategies with this in mind. You enjoy creating delight and moments of pleasant surprise.
• Location: We're open to you joining us from a home office anywhere in the United States

SALARY INFO ????

The Account Executive, SMB role may span a range of experience and expertise. Through our interview process, we will review your background, local market data, and use a mix of technical and qualitative assessments to determine where you fall in our range. We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization.

Our starting salaries for this role range from $95,000-$120,000 OTE.  The salary range does not reflect total compensation, which includes base salary, benefits, and company stock options

We are open to hiring for this role anywhere in the US.  We take a locally informed approach to compensation, and our range is inclusive of starting salaries in different geographies.

BENEFITS ????

Taking Care of Your Future ????

• Medical, dental, and vision insurance: 100% coverage for you, and 75% coverage for all your dependents.
• Voluntary insurance: short-term disability, long-term disability, and life insurance.
• 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).
• Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools.

Generous Time Off ????

• Take as much vacation as you like!
• 13 additional company holidays, plus your own Care Days, Flexible Holidays, and a company-wide Winter Break.
• Generous parental, caregiver, healthcare, and compassionate leave policies.

Investing in Your Growth ✍️

• $3000 per year towards your professional development.
• Free access to Calm and Aaptiv.
• Allyship education program to help build your best self.

Setting You Up For Success ????????‍????????????‍????

• Custom MacBook Pro.
• $1000 budget for workstation setup.
• $60/week for your lunches, groceries, or whatever nutrition you need to stay fueled up!
• Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.

At Superhuman, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

SUPERHUMAN ????

• The fastest email experience in the world
• Loved and adored: see what our customers say
• Our customers get through their inbox twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE ????

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT ????

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE ????

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

Our latest financing was led by IVP, and we welcomed Ajay Vashee to our board. Our prior financing was led by Andreessen Horowitz, and we welcomed Marc Andreessen and David Ulevitch to our board.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

ROLE ????????‍????????‍????

Build and lead Growth and Marketing at Superhuman to significantly drive demand, build massive positive brand awareness, and unlock the growth of the Superhuman Teams Business. In doing so, accelerate the entire Superhuman mission and grow ARR from $25M to $100M over the next 3 years.

Major Outcomes

Outcome #1: Drive demand to grow revenue from $25M to $100M ARR over the next 3 years.

• Widen top of funnel by developing our current channels and launching new channels.
• Build and scale our B2B Acquisition Strategy to grow logo acquisition 10x over the next 3 years.
• Ignite and scale our Product-Led Sales (PLS) Motion to 5x our B2C2B conversion over the next 12 months.
• Increase funnel conversion by optimizing our prospect journey.

Outcome #2: Drive end-user growth flywheel

• Maximize Product-Led Growth impact, in partnership with Product: Onboarding, Referrals, Virality.
• In-product lead generation
• Drive retention by nurturing the full customer and user lifecycles.

Outcome #3: Define, execute, and evolve our go-to-market strategy.

• Frame key strategy questions, conduct research, and decide on approaches. Examples include:
  • How should we evolve our packaging, pricing, and positioning for our consumer and business products?
  • How should we optimize our go-to-market for Superhuman for Business?
  • Where should our go-to-market strategy be product-led, demand-led, or relationship-led?
  • What markets, company types/sizes, and personas should we target?
• Execute a world-class go-to-market strategy in partnership with our Head of Sales and our go-to-market leadership team.

Outcome #4: Build massive positive awareness of the Superhuman brand.

• Create and execute our business brand strategy:
  • Determine positioning, pricing, and packaging for Superhuman for Business.
  • Drive awareness and adoption as we bring new products to market.
• Create and execute our prosumer brand strategy:
  • Position Superhuman as an aspirational brand that stands for achieving your potential.
  • Create a category and establish Superhuman as the category leader.
• Implement and optimize numerical brand tracking, including customer sentiment, aided/unaided awareness, and brand reputation.

Outcome #5: Build and scale our Growth and Marketing team and infrastructure.

• Recruit, retain, and develop a diverse and talented team of growth and marketing.
• Lead the organization with coaching, prioritization, clear communication, and modeling the Superhuman values.
• Execute through a high-paced and rigorous experimentation pipeline.

SOUND LIKE YOU? ????

You have 12+ years of experience in Product-led, Sales-led, and Marketing-led GTM strategies for B2C2B + B2B businesses with at least 6 years building and leading the strategy and managing teams.

Our ideal candidate is amazing at:

• Strategizing, Prioritization, and Execution: Able to build, prioritize, and deliver QoQ and YoY B2C2B + B2B growth strategies for Mid-market and Enterprise SaaS businesses.
• People Management: Develops, hires, and retains high-performing growth and marketing teams, including growth marketing, brand marketing, content marketing, performance marketing, product marketing, and marketing operations.
• Making and Owning Tough Decisions: Good balance between data-centric rapid experimentation and bold risk-taking.
• Bias for Action: Speed matters. Takes rapid steps forward, even in the face of uncertainty, recognizing action is the catalyst for progress and growth.
• Async Communication: Communicates succinctly and quickly across various mediums (especially Slack, Notion, and email). Can produce or consume long documents as needed without sacrificing speed.
• Caring Deeply, Challenging Directly: Discusses and debates ideas openly, even when the decision is tough. Disagrees, commits, and challenges others to do the same.
• Strong Entrepreneurial Mindset: This is a transformational role, with many areas without a playbook.
• Start-to-Finish Ownership of Outcomes: They act as if they are 100% responsible for their own outcomes and the company's outcomes.
• Customer-centric: They always strive to improve the customer experience without losing sight of business results.

SALARY ????

The Head of Growth & Marketing role may span a range of experience and expertise. Through our interview process, we will review your background, local market data, and use a mix of technical and qualitative assessments to determine where you fall in our range. We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization. 

Our salaries for this role within US markets range from $300,000 – $340,000+. The salary range does not reflect total compensation, which includes base salary, bonus, benefits, and company stock options.

We are open to candidates in the US and Canada. We take a locally informed approach to compensation and will be able to share ranges based on your geographical location of residence.

At Superhuman, we value diversity. We are an equal opportunity employer: we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

SUPERHUMAN ????

We exist so that professionals end each day feeling happier, more productive, and closer to achieving their potential.

Today we are…

• The fastest email experience in the world
• Loved and adored: see what our customers say
• Our customers get through their inboxes twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE ????

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT ????

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, and tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE ????

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

As Superhuman’s Lead Sales Engineer, you will drive technical sales success by bridging the gap between our product's capabilities and customers' needs. As our first Sales Engineer hire, you will play a crucial role in establishing best practices, creating technical sales collateral, and contributing to our product roadmap.

ROLE ????????‍????????‍????

• Lead technical aspects of pre-sales and customer expansion conversations
• Act as a liaison between sales, EPD, and compliance teams
• Manage technical scoping, implementation, and success during initial pilot phases
• Develop and implement standardized technical sales processes
• Contribute to product strategy based on market insights and customer feedback

SOUND LIKE YOU? ????

Experience

We're seeking a seasoned Sales Engineer with 5+ years of experience in technical pre-sales roles. The ideal candidate possesses a strong technical background, excellent communication skills, and a proven track record in enterprise sales. Experience with productivity software, security protocols, and the ability to influence product strategy are highly valued. This role requires a dynamic individual who can thrive in a fast-paced startup environment, crafting compelling demonstrations and standardizing sales processes.

Qualifications

• Asynchronous Communicator: Effective across various mediums, especially Slack, Notion, and email. Produces and consumes detailed written materials quickly. Responds promptly to unblock others.
• Technical Expertise: Deep understanding of product's technical aspects. Explains complex concepts simply. Stays current with industry trends and competing technologies.
• Solution-Oriented Mindset: Quickly grasps customer needs and crafts tailored solutions. Creatively overcomes objections and demonstrates product value.
• Excellent Communication: Articulates technical concepts clearly to diverse audiences. Comfortable presenting to C-level executives and engineering teams.
• Collaborative Team Player: Works effectively with sales, product, and engineering teams. Facilitates smooth inter-departmental communication to drive deals forward.
• Customer-Centric Approach: Prioritizes customer needs, builds trust and long-term relationships. Provides exceptional pre-sales support and ensures smooth post-sales transitions.
• Adaptability: Thrives in fast-paced environments, quickly adapting to new technologies, sales strategies, and customer requirements.
• Problem-Solving Skills: Identifies and resolves complex technical issues during sales process. Thinks on feet during customer interactions and demos.
• Strategic Thinking: Understands broader business impact of technical decisions. Contributes valuable insights to product strategy based on market trends and customer feedback.
• Location: We're open to you joining us in our San Francisco office or from a home office anywhere in the US or Canada.

SALARY INFO ????

The Lead Sales Engineer role spans several internal levels and a wide breadth of experience at Superhuman. Our compensation band reflects the potentially broad range of candidates and experience levels that we are open to hiring for this role.

Our salaries for this role range from $190,000 - $229,000. The salary range does not reflect total compensation, which includes base salary, benefits, and company stock options.

We are open to candidates in the US or Canada. We take a locally informed approach to non-US-based compensation and will be able to share ranges based on your country of residence.

BENEFITS ????

Taking Care of Your Future ????

• Medical, dental, and vision insurance: 100% coverage for you and 75% coverage for all your dependents.
• Voluntary insurance: short-term disability, long-term disability, and life insurance.
• 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).
• Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools.

Generous Time Off ????

• Enjoy our generous and flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year.
• 13 additional company holidays, plus your own Care Days, Flexible Holidays, and a company-wide Winter Break.
• Generous parental, caregiver, healthcare, and compassionate leave policies.

Investing in Your Growth ✍️

• $3000 per year towards your professional development.
• Free access to Calm.
• Allyship education program to help build your best self.

Setting You Up For Success ????????‍????????????‍????

• Custom MacBook Pro.
• $1000 budget for workstation setup.
• $260/month for your lunches, groceries, or whatever nutrition you need to stay fueled up!
• Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.

At Superhuman, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

SUPERHUMAN ????

• The fastest email experience in the world
• Loved and adored: see what our customers say
• Our customers get through their inboxes twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE ????

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT ????

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, and tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE ????

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

Our latest financing was led by IVP, and we welcomed Ajay Vashee to our board. Our prior financing was led by Andreessen Horowitz, and we welcomed Marc Andreessen and David Ulevitch to our board.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

ROLE ????????‍????????‍????

• Oversee and contribute to a multidisciplinary team of software engineers developing amazing user experiences.
• Serve as an engineering leader and technical expert.
• Create plans and processes, and drive execution for the engineering team. 
• Hire and mentor a world-class team including providing coaching and career guidance.
• Advocate for code quality, new technologies, and architectural design within the company.
• Follow projects from inception through implementation to help ensure they are on time and of remarkable quality.
• Support initiatives to improve engineering efficiency, quality, and happiness. 
• Collaborate with product and delight teams to ship incredible features and produ

SOUND LIKE YOU? ???? 

• Experience: You have 8-10+ years of experience contributing to engineering teams including 5+ years as a hands-on contributor, and 3+ years of leading teams.
• Technical Skills:You’re an expert in Javascript and React, and proficient in backend technologies such as Go, Java/Scala, Ruby, Python, etc.
• Management: You have a track record of managing and developing high-performing, inclusive, and mission-driven teams.
• Async Communication: You can communicate effectively across various mediums, and can produce and consume detailed written materials as needed without sacrificing speed.
• Execution: You can take large, complex problems and break them into manageable pieces. You are a model of dependability.
• Attention to Detail: You exercise astonishing attention for detail in everything that you do.
• Bias for Action: Speed matters. You take rapid and decisive steps forward, even in the face of uncertainty, recognizing action is the catalyst for progress and growth. 
• Efficient: You move quickly and effectively, and always find ways to achieve more.
• Growth Mindset: You embrace challenges, welcome feedback, and see effort as the path to mastery. You believe that you and others can always learn and grow.
• Start to Finish Ownership: You act with 100% responsibility for your outcomes as well as the outcomes of the company.
• Proactively Positive: You demonstrate care and awareness for how your actions and words make others feel. You find ways to move forward from challenges stronger and happier. You chose to interpret situations positively rather than negatively. 
• Grit: You pursue challenging goals with passion and courage.
• Cares Deeply; Challenges Directly: Discusses and debates ideas openly. Focuses on the customer and business ‘so what’ and challenges stakeholders to take impactful action.
• Location: We're open to you joining us in our San Francisco office, or from a home office anywhere in North America or South America.

SALARY INFO????

The Senior Engineering Manager role spans a wide breadth of experience at Superhuman. Our compensation band reflects the potentially broad range of candidates and experience levels that we are open to hiring for this role. 

Our starting salaries for this role range from $205,000 - $240,000. The salary range does not reflect total compensation, which includes base salary, benefits, and company stock options. 

We are open to candidates in the US, Canada, or Latin America. We take a locally informed approach to non-US-based compensation and will be able to share ranges based on your country of residence.

BENEFITS ????

Taking Care of Your Future ????

• Medical, dental, and vision insurance: 100% coverage for you, 75% coverage for all your dependents.
• Voluntary insurance: short-term disability, long-term disability, and life insurance.
• 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).
• Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools.

Generous Time Off ????

• Enjoy our generous and flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year.
• 13 additional company holidays, plus your own Care Days, Flexible Holidays, and a company-wide Winter Break.
• Generous parental, caregiver, healthcare, and compassionate leave policies.

Investing in Your Growth ✍️

• $3000 per year towards your professional development.
• Free access to Calm 
• Allyship education program to help build your best self.

Setting You Up For Success ????????‍????????????‍????

• Custom MacBook Pro.
• $1000 budget for workstation setup.
• $260/month for your lunches, groceries, or whatever nutrition you need to stay fueled up!
• Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.

At Superhuman, we value diversity.  We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

SUPERHUMAN ????

• The fastest email experience in the world
• Loved and adored:see what our customers say
• Our customers get through their inbox twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE ????

At Superhuman, we deeply understandhow to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT ????

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE ????

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

Our latest financing was led by IVP, and we welcomed Ajay Vashee to our board. Our prior financing was led by Andreessen Horowitz, and we welcomed Marc Andreessen and David Ulevitch to our board.

This time, we’re swinging beyond the fences andfundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

ROLE ????????‍????????‍????

Mission

Lead engineering to deliver delightful and remarkable customer experiences and accelerate the entire Superhuman mission. Lead our Engineering team to be the best in the industry.

Major Outcomes

Rapidly and consistently deliver experiences to our customers that are delightful, of remarkable quality, and have substantial business impact.

• We are here to build the most delightful and remarkable experiences possible. An experience is delightful when it evokes pleasant surprise. An experience is remarkable when it is so impressive that it compels people to talk about it.
• Simultaneously, we are on a journey to change work communication at scale. This is a highly competitive industry where we need to out-innovate and out-pace other players. This means we need to be at the forefront of fast and iterative delivery for a service that millions of people depend on for their daily work.
• To achieve this outcome, the Head of Engineering will:
  • Build technology to drive remarkable customer-facing experiences at all levels.
  • Keep a high pace of innovation and delivery.
  • Manage scope, timeline, and budget to support the team's mission.
  • Deliver consistently high performance and reliability to our customers.

Build and lead a high-performing Engineering organization.

• Inspire our team of world-class technologists to do the best work of their careers.
• Hire, coach, and retain a diverse, distributed, and talented team.
• Lead the organization with coaching, prioritization, clear communication, and modeling Superhuman values.

Define our technology strategy.

• Collaborate with our founding and executive team, notably product and design, to define how technology can reinforce our competitive advantage and overall strategy.
• Define a clear and well-articulated technology strategy that unlocks focused delivery.
• Lead the execution of that strategy, anticipate roadblocks, and enable the team to succeed.

Serve on our executive team to define our future acts and achieve our vision: a productivity and collaboration ecosystem used by — and loved by — millions of professionals!

Ideal Qualifications

12+ years of professional experience, with 8+ years of experience leading distributed engineering teams.

• Leader of leaders: Develops, hires, and retains high-performing leadership teams.
• Start-to-Finish Ownership: Acts with 100% responsibility for their outcomes as well as the outcomes of the company.
• Bias for action: Speed matters. Takes rapid and decisive steps forward, even in the face of uncertainty, recognizing action is the catalyst for progress and growth.
• Async Communicator. Communicates effectively across various mediums (especially Slack, notion, and email). Can produce and consume detailed written materials as needed without sacrificing speed.
• Cares deeply, challenges directly: Discusses and debates ideas openly. Focuses on the customer and business ‘so what’ and challenges stakeholders to take impactful action.
• Delivers remarkable quality at scale: Leads organizations to deliver remarkable quality experiences to millions of customers.
• Change Agent: Evolves organizational structure, processes, and culture from 50 to 100+; experience with globally distributed engineering teams.
• Technology Strategist: Oversees complex technical deployments in mission-critical environments.

SALARY ????

The Head of Engineering role may span a range of experience and expertise. During our interview process, we will review your background and local market data and use a mix of technical and qualitative assessments to determine where you fall in our range. We will discuss compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization. 

Our starting salaries for this role range from $300,000-$350,000.  The salary range does not reflect total compensation, which includes base salary, an Executive Team Bonus, benefits, and company stock options.

BENEFITS ????

Taking Care of Your Future ????

• Medical, dental and vision insurance: 100% coverage for you, 75% coverage for all your dependents.

• Voluntary insurance: short-term disability, long-term disability, and life insurance.

• 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).

• Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools.

Generous Time Off ????

• Flexible Time Off and 13 additional company holidays, plus your own Care Days, Flexible Holidays and a company-wide Winter Break.

• Generous parental, caregiver, healthcare, and compassionate leave policies.

Investing in Your Growth ✍️

• $3,000 per year towards your professional development.

• Free access to Calm and Taskhuman.

• Allyship education program to help build your best self.

Setting You Up For Success ????????‍????????????‍????

• Custom MacBook Pro.

• $1,000 budget for workstation setup.

• $60/week for your lunches, groceries, or whatever nutrition you need to stay fueled up!

• Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.

At Superhuman, we value diversity.  We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

SUPERHUMAN ????

• The fastest email experience in the world
• Loved and adored: see what our customers say
• Our customers get through their inbox twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE ????

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT ????

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE ????

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

Our latest financing was led by IVP, and we welcomed Ajay Vashee to our board. Our prior financing was led by Andreessen Horowitz, and we welcomed Marc Andreessen and David Ulevitch to our board.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

ROLE ????????‍????????‍????

As a Senior Product Manager, you'll drive product strategy for our core product and craft amazing product experiences that delight our customers. 

Outcomes

• Help high-performing teams be more productive through the creation of new value and optimization of our existing value.
• Deliver step-change impact on core business metrics. 
• Lead your pod (with the help of an Engineering Manager) to connect with customer opportunities and deliver impactful solutions.
• Drive cross-functional partnerships to delight our customers and grow our businesses.
• Be the voice of the customer both within your product area and more broadly at Superhuman.

SOUND LIKE YOU? ????

Competencies

Our ideal candidate is amazing at:

• Building and refining product strategies across B2B and B2C businesses 
• Deep user experience, design, and product sense
• Driving a high pace of execution and decision-making in a highly ambiguous context with multiple stakeholders and teams
• Collaborating intimately with visionary leaders in ambitious creative environments
• Leading and facilitating product decisions with stakeholders across all levels
• Balancing customer feedback with data-driven insights and product intuition
• Prioritization and feature definition based on impact and effort tradeoffs

This is likely achieved through having 5-8+ years of professional experience on product teams in the B2B and B2C software space. 

Behaviors

Our ideal candidate works like this:

• Product Sense:They're confident in making tough product decisions in a crunch. They seek feedback from others and manage stakeholders at all levels to get to the best outcome quickly. They’re able to weigh and communicate trade-offs and identify risk, while not getting stuck in analysis paralysis.
• Start-to-Finish Ownership: They act as if they are 100% responsible for their own outcomes as well as the outcomes of the company.
• Results Driven: They work tirelessly in pursuit of their results; they quickly take the initiative and own when results are off; they course correct and get scrappy if necessary.
• Customer Zeal: They put the customer first, and bring the customer into every decision you make. They represent the voice of the customer with your team and encourage deeper understanding and empathy.
• High Initiative: They proactively spot, diagnose, and solve problems. They do this without dropping the ball on their core responsibilities.
• Detail-Oriented: They know the numbers and metrics of their business in great detail; they know the answers to questions about their business immediately; they rarely have to ask their team before getting back to you.
• Low Ego: They put the company ahead of themselves. Most of our discussions are about results and how to amplify success.
• Async Communicator: They are highly proficient in written communication. They are not intimidated by long documents and can write accurately and precisely.

Values

Our ideal candidate shares these values:

• Create Delight: They create moments of pleasant surprise.
• Remarkable Quality: They produce work that is striking, worthy of attention, and a contribution to the state of the art.
• Embrace the Extraordinary:They form intentional and bold visions that push the limits, defy the status quo, and inspire results.
• Growth Mindset: They embrace challenges, welcome criticism, and see effort as the path to mastery.
• Grit: They persevere toward challenging goals that may take months or years.
• Proactive Positivity: They demonstrate care and awareness for how your actions and words make others feel. They find ways to move forward from challenges stronger and happier. They choose to interpret situations positively rather than negatively.

SALARY INFO ????

The Senior Product Manager role spans a wide breadth of experience at Superhuman. Our compensation band reflects the potentially broad range of candidates and experience levels that we are open to hiring for this role. 

Our starting salaries for this role range from $160,000 - $180,000+. The salary range does not reflect total compensation, which includes base salary, benefits, and company stock options. 

We are open to candidates in the US, Canada, or Latin America. We take a locally informed approach to non-US-based compensation and will be able to share ranges based on your country of residence.

BENEFITS ????

Taking Care of Your Future ????

• Medical, dental, and vision insurance: 100% coverage for you, 75% coverage for all your dependents.
• Voluntary insurance: short-term disability, long-term disability, and life insurance.
• 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).
• Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools.

Generous Time Off ????

• Enjoy our generous and flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year.
• 13 additional company holidays, plus your own Care Days, Flexible Holidays, and a company-wide Winter Break.
• Generous parental, caregiver, healthcare, and compassionate leave policies.

Investing in Your Growth ✍️

• $3000 per year towards your professional development.
• Free access to Calm and Taskhuman.
• Allyship education program to help build your best self.

Setting You Up For Success ????????‍????????????‍????

• Custom MacBook Pro.
• $1000 budget for workstation setup.
• $260/month for your lunches, groceries, or whatever nutrition you need to stay fueled up!
• Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.

At Superhuman, we value diversity.  We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

SUPERHUMAN ????

• The fastest email experience in the world
• Loved and adored: see what our customers say

Our customers get through their inboxes twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE ????

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT ????

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, and tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE ????

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

Our latest financing was led by IVP, and we welcomed Ajay Vashee to our board. Our prior financing was led by Andreessen Horowitz, and we welcomed Marc Andreessen and David Ulevitch to our board.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

As a Velocity Inside Sales Representative you will be an important part of small (but growing!) mighty GTM team responsible for sourcing, landing and expand new contracts with strategic teams inside small and mid-sized companies.

ROLE ????????‍????????‍????

• As a member of our high-performing Mid Market/Product-Led sales team (velocity), you will be instrumental in landing new business with small to medium sized organizations
• Close teams of 5-15 members at a high velocity and pass them off to the AMs for expansion
• Navigate mid-sized organizations to map stakeholders, generate pipeline, build champions, get buy-in and close deals with C-Level and VP-level decision makers
• Define territory and account strategies that enable sales velocity in partnership with Sales Development Reps, Customer Success Managers, Sales Engineers, and Exec Sponsors
• Build the instincts to recognize and overcome organizational, financial and behavioral structures and obstacles
• Experiment with new processes and revenue streams that scale

SOUND LIKE YOU? ????

2+ years of relevant professional sales experience as a closer, preferably selling B2B SaaS products to a SMB or mid-market target customer. Experience in a product-led sales motion a plus!

• Asynchronous Communicator: You’re effective across various mediums (especially Slack, notion, and email) and can produce and consume detailed written materials as needed without sacrificing speed. You respond quickly and thoughtfully to unblock others and speed things up.
• Excellent Relationship Builder: You have a strong aptitude for building and growing successful internal and external relationship that support driving key outcomes. You have experience finding and mapping stakeholders like coaches, champions, and economic buyers inside organizations.
• Start to Finish Ownership: You act like the general manager of your sales pitch. You demonstrated the ability to take on customer projects and initiatives related to core KPIs (new ARR, expansion)
• Bias to Action: You understands the discipline required to be a successful sales professional. You have a bias towards timeblocking to hit customer activity metrics associated with deal progression and pipeline building. You present solutions when issues arise.
• Pipeline Generation: You understand the importance of building consistent pipeline. You’re comfortable across the sales development organization in both prospecting and qualifying your surfaced opportunities.
• Passionate about Sales Process & Rigor: You are comfortable running end to end sales cycles. You understand the importance of how to properly forecast a book of business and keep the the business informed on the status of deals, customer blockers, and accelerants. You subscribe to or have experience with a sales methodology such as MEDDIC, Challenger, or Command of the Message
• Proficiency with a Modern Sales Stack: You are proficient in a modern sales stack including a CRM, sales engagement platform, prospecting and qualification tools, and forecasting. Bonus if you have experience with product led sales tools like Pocus or Endgame.
• Delight and Empathy: You understand human behavior and develop targeted strategies with this in mind. You enjoy creating delight and moments of pleasant surprise.
• Location: We're open to you joining us from a home office anywhere in the United States

SALARY INFO ????

The Inside Sales Rep role may span a range of experience and expertise. Through our interview process, we will review your background, local market data, and use a mix of technical and qualitative assessments to determine where you fall in our range. We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization.

Our starting salaries for this role range from $95,000 - $125,000 OTE.  The salary range does not reflect total compensation, which includes base salary, benefits, and company stock options

We are open to hiring for this role anywhere in the US.  We take a locally informed approach to compensation, and our range is inclusive of starting salaries in different geographies.

BENEFITS ????

Taking Care of Your Future ????

• Medical, dental, and vision insurance: 100% coverage for you, and 75% coverage for all your dependents.
• Voluntary insurance: short-term disability, long-term disability, and life insurance.
• 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).
• Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools.

Generous Time Off ????

• Take as much vacation as you like!
• 13 additional company holidays, plus your own Care Days, Flexible Holidays, and a company-wide Winter Break.
• Generous parental, caregiver, healthcare, and compassionate leave policies.

Investing in Your Growth ✍️

• $3000 per year towards your professional development.
• Free access to Calm and Taskhuman.
• Allyship education program to help build your best self.

Setting You Up For Success ????????‍????????????‍????

• Custom MacBook Pro.
• $1000 budget for workstation setup.
• $60/week for your lunches, groceries, or whatever nutrition you need to stay fueled up!
• Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.

At Superhuman, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

SUPERHUMAN ????

• The fastest email experience in the world
• Loved and adored: see what our customers say
• Our customers get through their inbox twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE ????

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT ????

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE ????

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

Our latest financing was led by IVP, and we welcomed Ajay Vashee to our board. Our prior financing was led by Andreessen Horowitz, and we welcomed Marc Andreessen and David Ulevitch to our board.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

ROLE ????????‍????????‍????

Build and lead Growth to unlock the growth of the Superhuman Teams Business and accelerate the entire Superhuman mission. Lead our Teams journey to be the best in the industry.

As the Head of Growth, you’ll build and lead Acquisition, Activation, Monetization, and Retention efforts and the metrics and team associated with them. Based on where we’re at in our Growth Journey, we see these as the four priorities over the next 18 months:   

Outcome #1: Build and scale our B2B Acquisition Strategy to grow logo acquisition 5x over the next 24 months

• Drive messaging, channel mix, and targeting performance
• Balance logo and direct end-user acquisition

Outcome # 2: Define and lead our self-serve Growth strategy

• Identify the 10x opportunities to maximize self-serve / product-led growth (PLG). The scope entails the website, user and teams' signup, activation, invitations, referrals, and monetization
• Drive team / logo activation, end-user activation, and team expansion through Growth loops

Outcome #3: Ignite and scale our Product-Led Sales (PLS) Motion in partnership with our Head of Sales to 5x our B2C2B conversion over the next 12 months

• Nurture accounts and leads to maturity for Sales-led expansion
• Identify relevant leads through behavioral and demographic signals

Outcome #4: Build and lead a high-performing cross-functional Growth organization

• Inspire our team of world-class growth product managers, designers, engineers, analysts, and marketers to do the best work of their careers
• Execute through a high-paced and rigorous experimentation pipeline
• Hire, coach, and retain a diverse, distributed, and talented team
• Lead cross-functionally with effective coaching and prioritization, clear communication, and modeling Superhuman values
• Serve on our executive team to define our future acts and achieve our vision: a productivity and collaboration ecosystem used by — and loved by — millions of professionals!

SOUND LIKE YOU? ????

You have 10+ years of experience in Growth at a technology company, with at least 3 years leading B2B Growth and 5 years managing others; and experience owning self-serve revenue and product-led sales pipeline targets.

Our ideal candidate is amazing at:

• Growth Strategizing, Prioritization, and Execution: Able to build, prioritize, and deliver QoQ B2B growth strategies for Consumer and Enterprise SaaS businesses.
• People Management: Develops, hires, and retains high-performing growth teams.
• Making and Owning Tough Decisions: Good balance between data-centric rapid experimentation and bold risk-taking.
• Bias for Action: Speed matters. Takes rapid steps forward, even in the face of uncertainty recognizing action is the catalyst for progress and growth.
• Async Communication: Communicates succinctly and quickly across various mediums (especially Slack, Notion, and email). Can produce or consume long documents as needed without sacrificing speed.
• Caring Deeply, Challenging Directly: Discusses and debates ideas openly, even when the decision is tough. Disagrees and commits and challenges others to do the same.
• Strong Entrepreneurial Mindset: This is a transformational role, with many areas where there is no playbook.
• Start-to-Finish Ownership on Outcomes: They act as if they are 100% responsible for their own outcomes as well as the outcomes of the company.
• Customer Centric. They are always pushing to improve the customer experience. They do this without losing sight of business results.

SALARY ????

The Head of Growth role may span a range of experience and expertise. Through our interview process, we will review your background, local market data, and use a mix of technical and qualitative assessments to determine where you fall in our range. We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization. 

Our starting salaries for this role within US markets range from $252,000 – $300,000. The salary range does not reflect total compensation, which includes base salary, benefits, and company stock options.

We are open to candidates in the US and Canada. We take a locally informed approach to compensation and will be able to share ranges based on your geographical location of residence.

BENEFITS ????

Taking Care of Your Future ????

• Medical, dental, and vision insurance: 100% coverage for you, and 75% coverage for all your dependents.
• Voluntary insurance: short-term disability, long-term disability, and life insurance.
• 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).
• Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools.

Generous Time Off ????

• Enjoy our generous and flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year.
• 13 additional company holidays, plus your own Care Days, Flexible Holidays, and a company-wide Winter Break.
• Generous parental, caregiver, healthcare, and compassionate leave policies.

Investing in Your Growth ✍️

• $3000 per year towards your professional development.
• Free access to Calm and Taskhuman.
• Allyship education program to help build your best self.

Setting You Up For Success ????????‍????????????‍????

• Custom MacBook Pro.
• $1000 budget for workstation setup.
• $60/week for your lunches, groceries, or whatever nutrition you need to stay fueled up!
• Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.

At Superhuman, we value diversity. We are an equal opportunity employer: we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

SUPERHUMAN ????

We exist so that professionals end each day feeling happier, more productive, and closer to achieving their potential.

Today we are…

• The fastest email experience in the world
• Loved and adored: see what our customers say

Our customers get through their inboxes twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE ????

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT ????

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, and tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE ????

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

As a Senior Customer Success Manager, you'll work with the Customer Success team to build strategic relationships with our Enterprise customers, develop repeatable processes and best practices, and ensure Superhuman has excellent customer satisfaction, retention, and expansion.

ROLE ????????‍????????‍????

Own the end-to-end Customer Journey:

• Manage a dedicated book of business consisting of Enterprise & strategic managed accounts including pilot conversion, onboarding, ongoing success, and renewal
• Onboard key contacts (leaders) from your new accounts by setting objectives that teach new customers the core product functionality. Level up existing customers with advanced product training
• Partner closely with Account Managers on prioritized accounts to ensure that customers achieve product activation and usage
• Identify and build relationships with product champions and users (especially power users) to drive product adoption

Build Customer Success Best Practices:

• Define, develop, and deliver playbooks & offerings to encourage adoption and prevent churn
• Improve internal playbooks and workflows by providing best practices that help to improve product adoption
• Identify low utilization accounts and provide solutions to drive product activation and usage
• Maintain healthy customer delight rates, referral rates, and retention levels

Advocate for the Customer

• Identify risks to customer retention and employ strategies to remove roadblocks and deliver success
• Interpret customer insights to drive product improvements and act as the voice of the customer to Superhuman's Product team
• Act as a trusted advisor to ensure that customers are fully leveraging Superhuman to achieve agreed upon objectives and priorities
• Maintain an understanding of the Superhuman product and the productivity industry to drive greater customer engagement on the most relevant features/functionality for their specific business needs

SOUND LIKE YOU? ????

• Experience: You have 3-5+ years of experience in Enterprise Account Management and/or Enterprise Customer Success
• Asynchronous Communicator: You’re effective across various mediums (especially Slack, notion, and email) and can produce and consume detailed written materials as needed without sacrificing speed. You respond quickly and thoughtfully to unblock others and speed things up.
• Relationship Builder: Ability to grow and nurture strategic relationships with external stakeholders at the executive level of large organizations
• Strategic: You have experience gaining a deep understanding of customer’s business goals and building strategies to support those outcomes
• Trusted Advisor: Advocates for the customer and provides clear pathways to success that are simultaneously appropriate for the customer and the customer’s long term relationship with Superhuman.
• Growth Mindset: You embrace challenges, welcome feedback, and see effort as the path to mastery. You believe that you and others can always learn and grow.
• Start-to-Finish Ownership: Acts with 100% responsibility for their own outcomes as well as the outcomes of the company.
• Cares deeply, challenges directly: Discusses and debates ideas openly. Focuses on the customer and business ‘so what’ and challenges stakeholders to take impactful action.
• Location: We're open to you from a home office anywhere in the United States.

SALARY INFO ????

The Sr. Customer Success Manager role may span a range of experience and expertise. Through our interview process, we will review your background, local market data, and use a mix of technical and qualitative assessments to determine where you fall in our range. We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization.

Our starting salaries for this role range from $130,000 - $170,000. The salary range does not reflect total compensation, which includes base salary, benefits, and company stock options.

We are open to hiring for this role anywhere in the US.  We take a locally informed approach to compensation, and our range is inclusive of starting salaries in different geographies.

BENEFITS ????

Taking Care of Your Future ????

• Medical, dental, and vision insurance: 100% coverage for you and 75% coverage for all your dependents.
• Voluntary insurance: short-term disability, long-term disability, and life insurance.
• 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).
• Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools.

Generous Time Off ????

• Enjoy our generous and flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year.
• 13 additional company holidays, plus your own Care Days, Flexible Holidays, and a company-wide Winter Break.
• Generous parental, caregiver, healthcare, and compassionate leave policies.

Investing in Your Growth ✍️

• $3000 per year towards your professional development.
• Free access to Calm and Taskhuman.
• Allyship education program to help build your best self.

Setting You Up For Success ????????‍????????????‍????

• Custom MacBook Pro.
• $1000 budget for workstation setup.
• $260/month for your lunches, groceries, or whatever nutrition you need to stay fueled up!
• Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.

At Superhuman, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

SUPERHUMAN ????

We exist so that professionals end each day feeling happier, more productive, and closer to achieving their potential.

Today we are…

• The fastest email experience in the world
• Loved and adored: see what our customers say

Our customers get through their inboxes twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE ????

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT ????

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, and tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE ????

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

As a foundational member of our of Finance team, build out our FP&A function and play a key role in driving our financial strategy and helping us scale effectively.

ROLE ????????‍????????‍????

• Support strategic short and long-term business decisions through ROI-focused financial modeling and analysis
• Drive our annual budgeting process, working with the leadership team to ensure alignment with company objectives
• Build and automate reporting capabilities for key deliverables, including forecasts, annual planning, and cross-functional reporting
• Maintain financial planning systems to ensure accurate reporting
• Collaborate with key business partners and Accounting during the month-end close to identifying variances and assess future implications

SOUND LIKE YOU? ????

• Experience: 3+ years of relevant experience, preferably in an FP&A role. You have a Bachelor's degree in Finance, Economics, or Accounting. You're familiar with financial systems and tools (e.g. Excel/Sheets, financial planning software, etc), experience working with large datasets using tools like SQL, Python, etc, and experience with accounting software (Quickbooks, Netsuite, Intacct).
• Collaborator: You can partner with a diverse team to achieve results. You have worked cross-functionally with other teams (such as Product, Marketing, Sales) and are comfortable working directly with stakeholders. You have a high degree of empathy for your internal customers.
• Excellent Communication: You have excellent written and verbal communication skills and excel at making the complex seem simple.
• Grit: You have courage, passion, and the ability to persevere towards challenging goals. You are comfortable in a fast-paced environment and are agile enough to shift your focus to what is most important for our customers.
• Growth mindset: You embrace challenges, welcome feedback, and see effort as the path to mastery. You believe that you and others can always learn and grow.
• Ownership: You are a self-starter, accept full accountability for your domain, take the initiative to find solutions, and focus on what must be done to create success.
• Proactive Positivity: You demonstrate care and awareness for how your actions and words make others feel. You find ways to move forward from challenges stronger and happier. You choose to interpret situations positively rather than negatively.

Location:

We're open to you joining us in our San Francisco office or from a home office anywhere within the US.

SALARY INFO ????

The Senior FP&A Analyst role may span a range of experience and expertise. Through our interview process, we will review your background, local market data, and use a mix of technical and qualitative assessments to determine where you fall in our range. We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization.

Our starting salaries for this role range from $84,000-$130,000 per year. The salary range does not reflect total compensation, which includes base salary, benefits, and company stock options.

BENEFITS ????

Taking Care of Your Future ????

• Medical, dental, and vision insurance: 100% coverage for you and 75% coverage for all your dependents.
• Voluntary insurance: short-term disability, long-term disability, and life insurance.
• 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).
• Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools.

Generous Time Off ????

• Enjoy our generous and flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year.
• 13 additional company holidays, plus your own Care Days, Flexible Holidays, and a company-wide Winter Break.
• Generous parental, caregiver, healthcare, and compassionate leave policies.

Investing in Your Growth ✍️

• $3000 per year towards your professional development.
• Free access to Calm and Taskhuman.
• Allyship education program to help build your best self.

Setting You Up For Success ????????‍????????????‍????

• Custom MacBook Pro.
• $1000 budget for workstation setup.
• $260/month for your lunches, groceries, or whatever nutrition you need to stay fueled up!
• Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.

At Superhuman, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

SUPERHUMAN ????

We exist so that professionals end each day feeling happier, more productive, and closer to achieving their potential.

Today we are…

• The fastest email experience in the world
• Loved and adored: see what our customers say

Our customers get through their inbox twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE ????

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT ????

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE ????

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

Our latest financing was led by IVP, and we welcomed Ajay Vashee to our board. Our prior financing was led by Andreessen Horowitz, and we welcomed Marc Andreessen and David Ulevitch to our board.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

As a People Experience & Delight Specialist, you will focus on building connection (both virtually and IRL) and moments of delight for all of our Superhumans.

ROLE ????????‍????????‍????

• Run Superhuman’s celebration & recognition processes
• Partner with the People Ops team to develop, manage, and improve our in-person collaboration moments
• Lead company-wide culture building events across Superhuman (both IRL & virtual)
•  Help support our Community Program Leaders to encourage regular planning, events & connection; collaborating with the People Team to create new Superhuman communities
•  Partner with internal culture leaders to elevate and evolve our moments of connection and culture building
• Triage the People Team’s various inboxes to ensure we’re delivering Remarkable Quality to our (internal) customers (aka Superhumans!)
• Bring data consistency to our People Ops systems, so that we’re able to effectively deliver value across the company

SOUND LIKE YOU? ????

• Experience:You’ve spent at least 2 years within a startup or nonprofit environment with hands-on experience related to virtual events & employee experience.
• Asynchronous communicator: You’re effective across various mediums (especially Slack, notion, and email) and can produce and consume detailed written materials as needed without sacrificing speed. You respond quickly and thoughtfully to unblock others and speed things up.
• An eye for detail: With your focus on People Experience & Delight in this role, every detail matters. Your thoughtfulness shines through your work because you pay attention to the details.
• Delight-focused partner: You are an expert at creating moments that surprise and delight everyone you partner with! People seek you out to be a part of their teams because you’re known to bring an extra sparkle to everything you touch. 
• Driving to the finish line:When you’re on the job, you get things done! You love seeing something through to the end, you face challenge with positivity, and don’t let anything get in your way from seeing results. 
• Structured project manager:You have honed a systematic way of running your projects. You bring structure to your to-do list, and know how to break down large tasks into smaller pieces to get things done. 
• Comfort with change:You know how to roll with change, and aren’t phased by needing to change directions quickly, tackle new things that need urgent attention, or taking an extra step, especially when it means doing best by our people and our team. 
• Bias to action:Speed matters. Takes rapid and decisive steps forward, even in the face of uncertainty, recognizing action is the catalyst for progress and growth.
• Ownership: You accept full accountability and take initiative to find solutions to achieve results.
• Cares deeply, challenges directly: Discusses and debates ideas openly. Focuses on the customer and business ‘so what’ and challenges stakeholders to take impactful action.
• Location: We're open to you joining us from a home office anywhere in the US or Canada.

SALARY INFO ????

The People Experience & Delight Specialist role may span a range of experience and expertise. Through our interview process, we will review your background, local market data, and use a mix of technical and qualitative assessments to determine where you fall in our range. We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization. 

Our starting salaries for this role range from $69,000-$101,000 per year.  The salary range does not reflect total compensation, which includes base salary, benefits, and company stock options.

We are open to candidates in the US and Canada. We take a locally informed approach to compensation and will be able to share ranges based on your geographical location of residence.

BENEFITS ????

Taking Care of Your Future ????

• Medical, dental and vision insurance: 100% coverage for you, 75% coverage for all your dependents.
• Voluntary insurance: short-term disability, long-term disability, and life insurance.
• 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).
• Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools.

Generous Time Off ????

• Take as much vacation as you like!
• 13 additional company holidays, plus your own Care Days, Flexible Holidays and a company-wide Winter Break.
• Generous parental, caregiver, healthcare, and compassionate leave policies.

Investing in Your Growth ✍️

• $3000 per year towards your professional development.
• Free access to Calm and Taskhuman.
• Allyship education program to help build your best self.

Setting You Up For Success ????????‍????????????‍????

• Custom MacBook Pro.
• $1000 budget for workstation setup.
• $60/week for your lunches, groceries, or whatever nutrition you need to stay fueled up!
• Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.

At Superhuman, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Senior Software Engineer, Backend

SUPERHUMAN ????

• The fastest email experience in the world
• Loved and adored: see what our customers say

Our customers get through their inboxes twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE ????

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT ????

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, and tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE ????

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

Our latest financing was led by IVP, and we welcomed Ajay Vashee to our board. Our prior financing was led by Andreessen Horowitz, and we welcomed Marc Andreessen and David Ulevitch to our board.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

ROLE ????????‍????????‍????

• Design, develop, and scale backend systems that serve millions of users
• Power amazing user experiences by building new features and improving existing ones
• Evaluate and refine solutions to deliver a highly performant and exceptionally reliable backend system
• Become an expert in backend development and expand your development across the stack and to various platforms
• Collaborate across teams to define how our systems should evolve
• Support code quality, new technologies, and architectural design within the company
• Uphold and advance the security and reliability of Superhuman’s systems
• Technologies we use: Go, Postgres, Redis, Kubernetes, Google Cloud

SOUND LIKE YOU? ????

• Experience: You have 8+ years of software development experience, with 3+ years focused on backend development. You’re an expert in Go, Typescript, or Python. You have deep expertise in architecting for performance and scale.
• Asynchronous Communicator: You’re effective across various mediums (especially Slack, Notion, and email) and can produce and consume detailed written materials as needed without sacrificing speed. You respond quickly and thoughtfully to unblock others and speed things up.
• Grit: You persevere towards challenging goals which may take months or years
• Growth Mindset: You embrace challenges, welcome feedback, and believe you and others can always grow.
• Start-to-Finish Ownership: Acts with 100% responsibility for their own outcomes as well as the outcomes of the company.
• Proactive Positivity: You move on from challenges stronger and happier and bring care and intention to how your words and actions make others feel.
• Bias to action: Speed matters. Takes rapid and decisive steps forward, even in the face of uncertainty, recognizing action is the catalyst for progress and growth.
• Location: We're open to you joining us in our San Francisco office or from a home office anywhere in North or South America.

SALARY INFO ????

The Senior Software Engineer role may span a range of experience and expertise. Through our interview process, we will review your background, local market data, and use a mix of technical and qualitative assessments to determine where you fall in our range.

We are open to candidates in the US, Canada, or Latin America. We take a locally informed approach to non-US-based compensation. Our salary ranges for this position are:

• United States: $170,000-$200,000 USD
• Canada: $130,00-170,000 USD
• Latin America: $120,000-$150,000 USD

The salary ranges do not reflect total compensation, which includes base salary, benefits, and company stock options.

BENEFITS ????

Taking Care of Your Future ????

• Medical, dental, and vision insurance: 100% coverage for you and 75% coverage for all your dependents.
• Voluntary insurance: short-term disability, long-term disability, and life insurance.
• 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).
• Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools.

Generous Time Off ????

• Enjoy our generous and flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year.
• 13 additional company holidays, plus your own Care Days, Flexible Holidays, and a company-wide Winter Break.
• Generous parental, caregiver, healthcare, and compassionate leave policies.

Investing in Your Growth ✍️

• $3000 per year towards your professional development.
• Free access to Calm and Taskhuman.
• Allyship education program to help build your best self.

Setting You Up For Success ????????‍????????????‍????

• Custom MacBook Pro.
• $1000 budget for workstation setup.
• $260/month for your lunches, groceries, or whatever nutrition you need to stay fueled up!
• Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.

At Superhuman, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.