5 years of experience Remote Jobs

423 Results

15d

Sr. Cloud Architect (4996)

MetroStar SystemsBoston, MA (Hybrid)
DevOPS ● Bachelor's degree ● 5 years of experience ● 10 years of experience ● oracle ● Design ● azure ● c++ ● docker ● kubernetes ● jenkins ● AWS

MetroStar Systems is hiring a Remote Sr. Cloud Architect (4996)

As Sr. Cloud Architect, you’ll have extensive experience in cloud architecture, DevOps, and a deep understanding of cloud computing technologies and services. As a Lead Cloud Architect, you will be responsible for overseeing the migration of various applications and portfolio applications from their current environments to AWS, Azure, OCI, and GCP cloud platforms hosted in FedRAMP and FedRAMP+ environments. You will be leading multiple cross-functional teams and mentoring other architects and developers to collaborate with stakeholders across different departments and external vendors to ensure a smooth and efficient migration process.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessedwithour people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

  • Provide technical leadership and mentoring for other architects, engineers and technical resources.
  • Lead comprehensive application analysis, proposing modernization and migration methods aligned with cloud native design principles, DoD standards and security requirements.
  • Modernize applications according to Government direction, prioritizing SaaS and PaaS, ensuring compliance with security requirements and Agile/DevSecOps methodologies.
  • Provide technical analysis of mission requirements for application and/or portfolio of applications migrations, aiming for synergy and cost reduction, and gaining broad stakeholder buy-in for the migration approach.
  • Provide ongoing application operations, maintenance, enhancement, and cybersecurity support, adhering to Agile/DevSecOps principles and DoD guidelines.
  • Support active knowledge sharing to application owners' sustainment vendors for operating migrated applications, utilizing online training and providing comprehensive documentation.

What you’ll need to succeed:

  • Active DoD Secret security clearance.
  • Possess an active and relevant baseline 8570.01 certification (e.g., Security+, CISSP)
  • Bachelor's degree in Computer Science, Information Technology, or related field and equivalent years of experience.
  • Minimum of 10 years of experience in cloud architecture with public cloud providers (certificate preferred) such as AWS, Azure, OCI, and GCP in FedRAMP and FedRAMP+ environments, and at least 5 years of experience in a leadership role.
  • Minimum of 5 years in developing and deploying a variety of server-side applications and systems in a cloud environment and familiar with software development in a modern cloud stack.
  • Strong familiarity with cloud migration, infrastructure, and security concepts into DOD authorized IL 2, 4/5, and 6 cloud environments across four Cloud Service Providers (Amazon Web Services, Microsoft Azure, Oracle Cloud Infrastructure, and Google Cloud Platform).
  • Demonstrated experience leading DevOps teams and implemented automation practices and tools, such as Jenkins, Docker, Kubernetes, and Git.
  • Familiarity with data security requirements aligned with DISA Security Technical Implementation Guides (STIGs), FISMA, NIST and/or FedRAMP compliance.

Like we said, we arebig fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.

Don’t meet every single requirement? 

Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification.  At MetroStar we are dedicated to building a diverse, inclusive, and authentic culture, so, if you’re excited about this role, but your previous experience doesn’t align perfectly with every qualification in the job description, we encourage you to go ahead and apply.  We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! – The MetroStar People & Culture Team

What we want you to know:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.

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"EEO IS THE LAW MetroStar Systems, LLC (MetroStar) invites any employee and/or applicant to review the Company’s Affirmative Action Plan. This plan is available for inspection upon request by emailing msshr@metrostar.com."

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16d

AML Model Validation Manager

Full Time ● 5 years of experience ● sql ● Design ● python

K2 Integrity is hiring a Remote AML Model Validation Manager

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16d

Senior Full Stack Engineer

ExperianHeredia, Costa Rica, Remote
DevOPS ● Bachelor's degree ● 5 years of experience ● nosql ● sql ● html5 ● git ● ruby ● java ● c++ ● docker ● kubernetes ● python ● javascript ● Node.js

Experian is hiring a Remote Senior Full Stack Engineer

Job Description

We are looking for an accomplished and experienced Senior Full Stack Software Development Engineer to join our Operations team. We are looking for someone with coding experience with a background in both front-end and back-end development. Our Operations team serves to improve operational efficiency of internal business processes with the Software Development Engineer playing an important role in those efforts. While working with their Operations peers and other teams, you will take lead on all technical aspects involved in deploying internal applications and enhancements.

Your Main Responsibilities:

  • Develop both front and back-end components of web applications that will be used by internal users.
  • Collaborate with teams to understand and document the our requirements needed to deploy new applications and features.
  • Write clean, efficient, and maintainable code following best practices.
  • Optimize applications for maximum speed and scalability.
  • Troubleshoot and debug issues across the entire stack.
  • Maintain both front and back-end components of web applications.
  • Deploy automated solutions using Generative AI, machine learning algorithms, and other technology to support business operations.
  • Experience ensuring that code meets all functionality and acceptance criteria analysis of existing processes to identify areas for improvement and automation.
  • Use data-driven approaches to train and improve machine learning models for automation tasks.
  • Provide technical expertise to troubleshoot issues and improve automation workflows.
  • Document processes, workflows, and best practices for knowledge sharing and future reference.
  • Stay up to date with new technologies and industry trends related to software development, Generative AI and machine learning.
  • Main Projects will include creating a front end to our internal customer databases making it accessible to our users and improving existing product and client applications/admin tools.

Qualifications

  • Minimum 5 years of experience as a Full Stack Developer or similar role.
  • Programming skills in languages such as Python, Java, or C++ required.
  • Proficiency in front-end technologies such as HTML5, CSS3, JavaScript (ES6+), and front-end frameworks/libraries React
  • Experience with back-end technologies such as Node.js, Python, Ruby on Rails, or similar.
  • Experience with databases (SQL and NoSQL) and ORM libraries.
  • Familiarity with RESTful APIs and microservices architecture.
  • Knowledge of version control systems (e.g., Git).
  • Competency in preparing and maintaining systems and program documentation.
  • Hands-on experience with Generative AI frameworks (eg, GANs) and machine learning libraries (eg, TensorFlow, PyTorch)
  • Experience with automation technologies, including robotic process automation (RPA) and natural language processing (NLP)
  • Knowledge of DevOps practices and tools (e.g., Docker, Kubernetes).
  • Understanding of Agile/Scrum methodologies.
  • Bachelor's degree in Computer Science, Engineering, or related field preferred.

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16d

Director of DME Operations, Purchasing & Formulary Management

SuperCare HealthCity of Industry, CA - Remote - Hybrid
agile ● 5 years of experience ● tableau

SuperCare Health is hiring a Remote Director of DME Operations, Purchasing & Formulary Management

Who We Are:

SuperCare Health (SCH) is the foremost post-acute, in-home healthcare provider in the Western U.S., dedicated to serving the healthcare needs of our expanding patient population for nearly 50 years. Specializing in respiratory and chronic disease management, we have earned our position as a leader in the industry by delivering innovative solutions that significantly enhance the quality of life for our patients. In addition to our well-established respiratory care division, we are proud to announce the launch of our Diabetes division, further expanding our comprehensive healthcare services. Our unwavering commitment to excellence has established us as a trusted partner for healthcare providers nationwide.

What We’re Looking For:

SuperCare Health is seeking a dynamic and experienced Director of Purchasing, who will oversee all company purchases, formulary management, and financial oversight of inventory. This role is responsible for driving formulary, improving cost efficiency, and minimizing risk related to purchases and inventory for the entire company. The Director will ensure the ability to service both internal and external customers, analyze variances in cost and create requests for proposals, and ensure the provision of cost-effective products with minimal inventory.

What You’ll Do:

Leadership and Strategy:

  • Develop and implement the purchasing and inventory strategy aligned with company goals.
  • Lead, mentor, and develop a high-performing purchasing team.
  • Establish and monitor KPIs to measure procurement and inventory performance.
  • Provide general financial analysis support, including ad-hoc reports and tasks as needed.

Vendor and Formulary Management:

  • Build and maintain relationships with key vendors and attend conferences to identify new opportunities.
  • Review, analyze, and set company-wide formulary products; provide variance reports to ensure compliance.
  • Train and educate departments on formulary products, identifying gaps and alternatives.
  • Complete RFPs for key product lines and select appropriate GPOs to secure favorable pricing.

Procurement Operations:

  • Oversee efficient, quality, and low-cost procurement of inventory, equipment, and supplies.
  • Manage the procurement process, including purchase order management and inventory control.
  • Ensure compliance with company policies and ethical standards.
  • Implement and maintain an efficient purchasing system to streamline operations.

Financial Oversight:

  • Develop and manage the procurement budget, ensuring cost-effective spending.
  • Analyze and report on inventory variances, ensuring minimal inventory levels.
  • Create CapEx and inventory dashboards, including metrics such as in-stock rates, inventory turns, and slow-moving inventory.
  • Analyze COGS on a monthly basis and provide variance analysis for financial reporting.

Quality Assurance:

  • Ensure purchased products and services meet quality standards.
  • Address product quality issues, including shelf life and integrity, and develop consistent standards.
  • Oversee physical inventories and cycle counts, analyzing results to determine root causes and implement corrective actions.

Collaboration and Communication:

  • Work closely with Operations, Finance, and Quality Assurance to align procurement activities.
  • Communicate effectively with internal stakeholders to fulfill purchasing requirements.
  • Provide regular updates to senior management on procurement and inventory performance.

Other Duties:

  • Perform other duties as assigned to support the overall success of the business.

This role may be a fit if you have..

  • A Bachelor’s Degree in Business Administration, Supply Chain Management, or a related field and/or equivalent combination of education and experience in Healthcare Purchasing and Procurement, Customer Service, and/or Operations in the Durable Medical Equipment (DME) space.
    • Experience with respiratory DME strongly preferred.
  • Minimum of 5 years of experience in procurement, with at least 3 years in a leadership role.
  • Healthcare DME industry experience and/or Healthcare DME Product Knowledge is required.
  • Strong project management skills and advanced Excel skills; experience with Tableau and PowerBI preferred.
  • Proven ability to manage and develop high-performing teams.
  • Excellent communication, organizational, and leadership skills.
  • Strong cross-functional communication and relationship-building abilities.
  • Knowledge of purchasing, physical inventory, cycle count, and other inventory control tools and practices.


What SuperCare Health is About

"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``

Connect With Us!

Company Website https://supercarehealth.com/

Company Business Hours - 8:30 AM – 5:30 PM PST

LinkedIn https://www.linkedin.com/company/273667/admin/

Twitter https://twitter.com/SuperCareHealth

Facebook https://www.facebook.com/SuperCareHealth/

Instagram https://www.instagram.com/supercarehealth/

Cassandra Breeden - Talent Acquisition LinkedIn

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17d

Product Designer II - Order Experience

InstacartCanada - Remote
5 years of experience ● figma ● sketch ● Design

Instacart is hiring a Remote Product Designer II - Order Experience

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

Every year, people across the world spend nearly one trillion dollars on groceries. It’s an industry that’s been around for centuries. Food itself, however, has been a constant in people’s lives since the beginning of time. Yes, sustenance is essential, but it’s also much more than that. Food can be a part of a daily ritual or a special moment that resonates with people on a meaningful and emotional level. It can be a much-needed break in a long day, a taste that brings back memories, a creative experiment, a shared meal with loved ones, or even comfort during a hard time. Whether it’s a special occasion or an everyday occurrence, it should always be easy for people to get the ingredients they need.

The Instacart Design Team is dedicated to making grocery shopping effortless for everyone and finding solutions to large-scale challenges that will forever change the way people feed themselves and their loved ones.

 

About the Role 

As a key team member for Order Experience, your mission is to streamline and simplify what it takes for an order to go through its final stages from cart, to checkout to delivery. You will be working on a dynamic surface that involves close collaboration with various teams to implement seamless ordering and delivery experiences for our product. You will be thinking about the end to end experience.

As the designer in this role, your focus will be on enhancing the experience for users, spanning from cart management and checkout to multiplayer shopping. You'll work behind the scenes to create seamless and enjoyable journeys, ensuring that from the moment customers click "checkout" to the joyful doorstep delivery, their experience is nothing short of delightful. Your task will be to bring your creative touch to streamline processes, improve user satisfaction and clarity, and make a lasting impression at every step of the purchasing journey. If you're passionate about transforming transactions into memorable moments, this role is your canvas.

 

About the Team 

The order experience team’s  mission is to enhance the checkout and delivery process, a crucial step in the consumer funnel, with direct impact on business outcomes. They contribute significantly to the implementation of major initiatives on the consumer app. The team is unique for its central position, sitting at the core of various teams and playing a pivotal role in bringing significant developments to fruition. Our team focused on various innovative projects, aiming to streamline the final step in fulfilling customer orders from zero to one.

 

About the Job 

We’re seeking a creative problem solver that can bring definition to complex and ambiguous problems, then generate strategically broad options and lead us through to narrowing in on the right solution. You’ll use your full range of skills including business thinking, product strategy, strategic design, interaction design, and visual design to define and solve problems to create amazing experiences. You’ll partner with Research, Product, Data Science, Engineering, and Content Design to identify new opportunities, create and test directions, and deliver holistic solutions that are impactful, usable, and lovable.

 

About You

Minimum Qualifications

  • 3-5  years of experience as a product/UX designer
  • You love fast-paced environments
  • You are deeply curious and think of your role very broadly
  • You are a design generalist who can drive the process end-to-end
  • You are a product person who thinks deeply about business and product challenges
  • You are detail-oriented while being able to see the big picture
  • You can move fluidly between long-term vision and near-term execution
  • You have been a thought leader across many cross-functional teams
  • You are an excellent storyteller and communicator
  • You are self-aware
  • Strong case studies showcasing your end-to-end process from problem definition to final solution and impact on users and the business

Preferred Qualifications

  • Skilled in Figma, Sketch, and Adobe XD.
  • Proven capacity to analyze user data, interpret feedback to guide design decisions and enhance user experience.
  • Capable of translating user needs, technical constraints, and business objectives into intuitive designs, especially within e-commerce.
  • Previous experience in e-commerce or service applications with complex user interactions and multiplayer functionalities.
  • Familiarity with accessibility standards to ensure inclusive digital interfaces for all users, including those with disabilities.

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17d

Quality Assurance Analyst/Tester

Mid Level ● Full Time ● agile ● 5 years of experience ● mobile ● c++

DT Professional Services is hiring a Remote Quality Assurance Analyst/Tester

Quality Assurance Analyst/Tester - DT Professional Services - Career PageSee more jobs at DT Professional Services

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17d

Senior Product Designer, Clinic Team

Transcarent APIUS - Remote
Sales ● agile ● Bachelor's degree ● 5 years of experience ● figma ● Design ● UX ● c++

Transcarent API is hiring a Remote Senior Product Designer, Clinic Team

Who we are  

Transcarentis the One Place for Health and Care. We cut through complexity, making it easy for people to access high-quality, affordable health and care. We create a personalized experience tailored for each Member, including an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions.Transcarent eliminatesthe guesswork and empowers Members to make better decisions about their health and care.

Transcarentis aligned with those who pay for healthcare and takes accountability for results – offering at-risk pricing models and transparent impact reporting toensure incentives support a measurably better experience, better health, and lower costs. 

AtTranscarent, you will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. In May 2024, we closed our Series D with $126 million, propelling our total funding to $450 million and fueling accelerated AI capabilities and strategic growthopportunities. 

We are looking for teammates to join us in building our company, culture, and Member experience who:  

  • Put people first, and make decisions with the Member’s best interests in mind 
  • Are active learners, constantly looking to improve and grow 
  • Are driven by our mission to measurably improve health and care each day 
  • Bring the energy needed to transform health and care, and move and adapt rapidly 
  • Are laser focused on delivering results for Members, and proactively problem solving to get there 

About this role 

As a Senior Product Designer, you will partner with Product and Engineering teams innovate the tools our Care Providers use to deliver high quality care to our members in our virtual clinic. You'll shape our care delivery tool by understanding clinician's needs and translating them into intuitive designs, validating them frequently during their path from concept to polished product. Leading the product design process, you'll integrate Member and Provider insights and journeys, conduct collaborative co-design workshops with subject matter experts and stakeholders, and design and launch engaging experiences that help Providers excel and deliver outstanding care to our Members. 

This position will report to our Design Director and will work remotely. We're looking for someone to join us immediately.  

What you’ll do 

  • Design and validate new experiences via mockups, wireframes, flow diagrams, sketches, and other UX artifacts for our cloud-based applications 
  • Build concepts and high-fidelity interactive prototypes to help guide the future direction of the experience 
  • Frequently conduct discovery research and usability tests to identify new opportunities and enable greater improvement of our care delivery 
  • Collaborate with cross-functional agile software product development teams that include Product Managers and Engineers to design and deliver work that align to the product's strategy 
  • Cultivate optimistic outlooks, promote a positive culture within your teams, and overcome challenges through endurance, grit, and persistence 
  • Incorporate well-crafted visual design and can leverage and contribute to a design system 

What we’re looking for 

  • Bachelor's or Master's in graphic design, HCI, UX, a related area of study is preferred, or equivalent work experience 
  • 3-5 years of experience designing world-class apps with a strong portfolio of design work 
  • Strong aptitude for performing and synthesizing research, including contextual inquiry 
  • Excellent communication skills with a proven track record presenting designs and articulating design decisions to both cross-functional teams and stakeholders 
  • Proficiency in leading design and prototyping software such as Figma, Miro, and Adobe Creative Suite 
  • Bias towards action and the know-how to succeed in ambiguity 
  • Systems thinker and ability to design as a team, exploring and promoting new ideas, especially those that aren't your own 
  • You're self-aware and lead from a place of empathy 
  • Excellent visual design skills, typography, layout, and color usage 

Nice to have 

  • 1+ years of experience designing for health tech companies or within the healthcare industry 
  • Service design experience 
  • Strong presentation skills 
  • Strong business acumen and willingness to take risks 
As a remote position, the salary range for this role is:
$140,000—$160,000 USD

Total Rewards 

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.  

Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.  

Our benefits and perks programs include, but are not limited to:  

  • Competitive medical, dental, and vision coverage  
  • Competitive 401(k) Plan with a generous company match  
  • Flexible Time Off/Paid Time Off, 12 paid holidays  
  • Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance 
  • Mental Health and Wellness benefits  

Location  

You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.  

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!  

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences. 

 

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17d

Senior Support Engineer

Live PersonBulgaria (Hybrid)
Bachelor's degree ● 5 years of experience ● kotlin ● jquery ● swift ● mobile ● java ● angular ● javascript

Live Person is hiring a Remote Senior Support Engineer

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

We are seeking a highly skilled and experienced Senior Technical Support Engineer to join our Support team. As a Senior Technical Support Engineer, you will play a crucial role in providing exceptional support to our enterprise-level customers, leveraging your expertise in cloud technologies and troubleshooting skills.

You will: 

  • Act as a Subject Matter Expert (SME) in Open Platform, specializing in Java, Javascript, iOS/Android dev languages (Kotlin, Swift), SDK and APIs.
  • Troubleshoot and resolve complex technical issues raised by customers, ensuring timely resolution within SLAs.
  • Serve as the primary point of contact for customer issues, effectively liaising between customers, Product Management, Engineering, and other internal teams.
  • Act as the "voice of the customer" and provide valuable insights and feedback to the development and service teams for recurring issues.
  • Collaborate closely with product developers, building knowledge in Support, troubleshooting tools, and methodologies.
  • Communicate via chat channel for new and existing issues, ensuring speedy resolution based on customer entitlement and service level targets.
  • Analyze recurring issues and contribute to the development of processes and requirements for better customer support tools and solutions.
  • Mentor and educate team members, empowering them to handle technical escalations effectively.
  • Demonstrate a customer-centric approach, delivering exceptional support experiences while working with some of the world's top brands.
  • Be comfortable with 24/7 shift work and on-call duties to address critical customer issues in a fast-paced environment.

You have:

  • Minimum of 5 years of experience working as a Tier 3/4 Support Engineer, Developer Support, or equivalent customer-facing position.
  • Extensive experience supporting enterprise-level customers, preferably with Fortune 500 organizations.
  • Proven expertise in analyzing, troubleshooting, and providing solutions for deep and complex technical issues.
  • Strong knowledge of web technologies and protocols.
  • Proficiency in troubleshooting different APIs, SDK, Mobile environments and services that support LivePerson's platform end-to-end.
  • Excellent oral and written communication skills in English, with the ability to effectively communicate with enterprise customers via chat, email, and phone, including managing technical bridges during critical situations.
  • Resilience to work in a fast-paced environment and meet tight timelines.
  • Strong service orientation and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Willingness to be on-call for high-severity issues.
  • Comfortable working in an ambiguous and ever-changing environment.
  • Proactive self-learner with a strong desire to acquire new knowledge and learn new technologies.
  • Strong self-management skills and the ability to initiate new initiatives to improve processes and customer support.

Preferred Qualifications:

  • Strong understanding of modern programming languages and supportive frameworks.
  • Experience with relevant technologies, such as JS Frameworks (React, jQuery, Angular, Polymer), Mobile development languages (Kotlin, Swift, Dart), daily usage of Postman or equivalent REST clients.
  • Proficiency in scoping and trends analysis using databases, monitoring tools (Grafana, Graphite, etc.), and logging systems (Kibana, Splunk, logstash, etc.).
  • Bachelor's degree in Information Science, Information Technology, Computer Science, Engineering, Mathematics, or a related field.

PLEASE NOTE THAT THIS POSITION IS LOCATED IN SOFIA, BULGARIA. You will have to work in the Liveperson office location 1-2 days a week. 

Benefits: 

  • Health: medical, dental, and vision
  • Time away: 28 vacation days
  • Development: Generous tuition reimbursement and access to internal professional development resources. 
  • Additional: Food Vouchers.
  • #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

 

 

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17d

Water treatment / Wastewater Equipment Troubleshooting Specialist

Veolia Environnement SAMinnetonka, MN, Remote
5 years of experience ● Design

Veolia Environnement SA is hiring a Remote Water treatment / Wastewater Equipment Troubleshooting Specialist

Job Description

*This is not an IT role. Do not apply if you have IT experience. We are looking for someone with Water treatment troubleshooting experience. *

Technical Support Specialist will focus on effective post commissioning technical support, warranty claim management and customer issue resolution. This role will be responsible for providing world class support to the ES install base customers. The Technical Support Specialist is accountable for managing customer issues to closure both during regular business hours & 24/7 after hours support. Responsibilities include implementation of all necessary EHS, design standards, procedures, governance and processes required to represent the company as a customer facing Subject Matter Expert (SME). This is a highly networked role that requires an ability to work under pressure, make operational decisions under challenging deadlines. It will require strong people management and technical skills.  

Work Location: Remote or Minnetonka, MN or Oakville, Canada

Salary Range $70,000-$90,000

The support specialist will be troubleshooting water treatment equipment, this is not an IT role.

Responsibilities:

  • Supporting the customers globally whom have purchased Veolia based systems or products. 
  • Ensuring that the Veolia customers (install Base) has the best Customer Experience in the industry so that they return for high margin replacements.
  • Organize and drive feedback to engineering and product management for sustained product and project delivery improvement.
  • Manage incoming customer issues/claims with available tools to track & communicate cases until solutions provided to customers satisfaction.
  • Represent the Veolia technical support team as an active 24/7 after hours on call representative.
  • Manage customer warranty claims within assigned DOA levels & work with various business group’s (CSC, Engineering, Project/Product Management, After Market Services etc.)  to execute claim closure, parts identification & service opportunity identification.  
  • Training operator’s (understanding alarms, sequences, modes, CLC, OSC) Training can be via phone, web casts or actual site visits.
  • Demonstrated understanding of Controls/Programming/Networks across various water treatment systems.
  • Mechanical experience and know-how (hands on, reading and interpreting drawings, etc.), particularly with water treatment equipment (pumps, valves, instrumentation, relief valves, regulators, pneumatic systems, etc.).
  • Electrical experience and know-how (hands on, reading and interpreting drawings, etc.), particularly with electrical panels and water treatment equipment.
  • Support various mechanical issues with equipment outside of Veolia core products i.e. 3rd party vendor supplied equipment & parts.
  • Support various hydraulic issues including review of customer designed piping arrangements to resolve water hammer, air entrainment issues that are common with water treatment systems.
  • Support various instrumentation, calibration & set-point inquiries for Veolia systems that utilize on line instrumentation for measuring flow, pressure, temperature, level, pH, DO, conductivity/resistivity etc. 
  • Support process related issues including chemical dosages, best practices & helping customer with the day to day operation of their plants. 

Qualifications

Qualifications/Requirements:

  • BS in a STEM field and/or a minimum of 5 years of experience in water/wastewater treatment projects or related fields.
  • Ability to work in a fast pace environment and operate independently to deliver business results.
  • Shift: 8am-5pm CST, plus 24/7 on-call coverage 25% of the time
  • Clear and concise communication skills.
  • Drive a winning mentality and culture.

Desired:

  • Knowledge of Veolia Water Technologies & Solutions products, solutions, and applications.
  • Excellent computer skills (i.e., Excel, Word and PowerPoint).
  • Relevant field experience working on the Veolia WTS products.  
  • Background in Root Cause Analysis (RCA) tools.
  • Focus on customer relationships (both external and internal customers). Understands balance between customer and Veolia teams.
  • Working knowledge and experience of PLC & HMI/SCADA programming and troubleshooting (Rockwell, GE-IP/Emerson preferred).
  • Working knowledge and experience with industrial networking and fieldbus’.
  • Mathematical skills, including math operations in all units of measure, using whole numbers, fractions, decimals, ratio and percentage.
  • Knowledge of and/or demonstrated ability to learn new equipment and processes related to Veolia WTS products and systems including but not limited to RO/ED, UF/MBR, Ion Exchange, ADT and Thermal technologies.
  • Demonstrated ability to read and interpret instruction and safety manuals.
  • Demonstrated ability to work independently.
  • Demonstrated ability to plan multiple priorities, focus on the most important ones.
  • Demonstrated ability to adapt quickly to new problems, clients, and situations.
  • Demonstrated ability to make timely and correct decisions without all the information.

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17d

Product Manager - Card

TruebillMiami, New York, Remote (US), San Francisco, Washington, DC
agile ● 5 years of experience ● Design

Truebill is hiring a Remote Product Manager - Card

ABOUT ROCKET MONEY ????

Rocket Money’s mission is to empower people to live their best financial lives. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.

We're on the lookout for a standout Product Manager to join our product team. As a Product Manager at Rocket Money, you will play a pivotal role in defining and scaling the next generation of our products, with a specific focus on helping us expand our credit card program. This card program is designed with homeownership in mind, so you'll need to think strategically about both traditional and creative credit card features and align them with the unique needs of our user base. You'll collaborate closely with our design, engineering, data, product marketing, operations, and customer experience teams to gain a deep understanding of our customers' needs and create solutions that address their challenges. Join us and be part of a dynamic team committed to transforming the financial landscape! 

If you are looking to learn more about our credit card program, check out the landing page at rocketcard.com. 

ABOUT THE ROLE ????‍♀️

As a member of our small, agile team your responsibilities will include:

  • Defining the product strategy & roadmap for the card experience
  • Becoming the undisputed product expert for various aspects of the card experience.
  • Identifying strategic opportunities and creating innovative solutions that drive customer impact.
  • Owning one or multiple product-related partnerships with Rocket counterparts or third-party organizations.
  • Leading and motivating a team of highly skilled, full-stack engineers to deliver products that provide an exceptional customer experience.
  • Continuously measuring customer impact and product performance through various channels of customer feedback to facilitate rapid product iteration.
  • Utilizing both qualitative and quantitative data to identify product opportunities and prioritize your roadmap.

ABOUT YOU ????

The ideal candidate is someone who:

  • Possesses deep empathy and can effectively prioritize tasks even with limited resources.
  • Sets a high bar for themselves and aims to make a meaningful difference within the organization.
  • Has insatiable curiosity which leads you to question the status quo and seek to find better solutions to existing problems
  • Approaches challenges with urgency and enthusiasm, recognizing the incredible opportunities that lie ahead.
  • Has 3-5 years of experience as a Product Manager.
  • Embraces an ownership mindset and is unafraid to tackle complex challenges.
  • Has experience working in a fast-growing consumer startup within a cross-functional environment.
  • Possesses knowledge of and the ability to develop complex financial products.
  • Demonstrates a genuine passion for our mission: empower people to live their best financial lives.
  • Enjoys spending time exploring data to tell stories, discover facts, innovate, and unlock new ways of approaching existing problems. 

Additionally, previous experience in fintech (in particular, payments) will be highly regarded.

WE OFFER ????

  • Health, Dental & Vision Plans
  • Competitive Pay
  • Matching 401k
  • Unlimited PTO
  • Lunch daily
  • Snacks and Coffee
  • Commuter benefits

Additional information: Salary range of $120,000 - $150,000/year + bonus + benefits

Base pay offered will vary depending on job-related knowledge, skills, and experience.

Rocket Money, Inc. is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

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17d

Senior Product Owner

AcquiaRemote - India
agile ● 5 years of experience ● wordpress ● drupal ● scrum ● angular ● AWS ● javascript ● Node.js

Acquia is hiring a Remote Senior Product Owner

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

At Acquia we are proud that our company’s founder Dries Buytaert created Drupal and now enables us to be one of the biggest contributors to this powerful, free, and open-source content management framework that powers at least 2.3% of the web. Combined with Acquia’s powerful products, our product team’s contributions have been lauded as one of the best DXPs in the world by both the Forrester Wave and Gartner Magic Quadrant.

Are you passionate about building and scaling products? Do you want to create and improve software that powers thousands of world’s biggest web sites? Then join us. 

About the role…

We’re in search of a Product Owner to help us grow our Digital Experience Platform and Acquia. As a Product Owner you will have a strong sense of empathy for the user; a high tolerance for ambiguity; the ability to navigate complex, interconnected systems; and demonstrate good instincts for judging as to priority and risk. You will oversee a coordinated, rigorous development approach and will be accountable for on-time product development delivery. 

Job Responsibilities: 

  • Collaborating with the Product Manager and other internal users to understand and anticipate their needs and translate them into product requirements
  • Managing the teams’ backlog to optimize execution of program priorities while maintaining the integrity of the services the teams own
  • Developing user stories
  • Monitoring and evaluating progress at each stage of the process
  • Communicating priorities, timelines and status to R&D and stakeholder communities
  • Quickly becoming a subject matter expert in the teams’ services
  • Participating in Scrum meetings, sprint planning and program increment planning

Skills:

  • In-depth knowledge of the product, its value, the end user and their experience
  • In-depth knowledge of Scrum and Agile Software Development Methodology
  • Working knowledge of product development architecture
  • Ability to prioritize effectively
  • Uncompromising focus on excellence 
  • Biased towards action and practical solutions 
  • Technically proficient enough to earn the respect of a development team
  • Excellent oral communication
  • Ability to work with large, distributed, international teams

Preferred Qualifications: 

  • 3-5 years of experience as a Product Owner, preferably in delivering enterprise software products or solutions
  • Hands on experience building, releasing, and/or maintaining software as a service (SaaS) platforms
  • Familiarity with contemporary Javascript-based (e.g. Node.js, Next.js, React, Angular, etc.) based web applications a plus
  • Familiarity with web-based Content Management Systems (CMS) such as Drupal, Wordpress, Contentful, etc.
  • CSPO certification preferred
  • Has navigated teams through adverse situations, either successfully or unsuccessfully 
  • Well versed in modern development techniques and platforms, automated testing strategies, and Cloud-based solutions (AWS preferred).

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

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18d

Data Engineer

snowflakecomputingRemote, Colombia
agile ● 5 years of experience ● scala ● sql ● Design ● api ● java ● c++ ● python

snowflakecomputing is hiring a Remote Data Engineer

Build the future of data. Join the Snowflake team.

We are looking for a Data Engineer to be part of our Professional Services team to deploy cloud products and services for our customers. This person must be a hands-on, self-starter who loves solving innovative problems in a fast-paced, agile environment. The ideal candidate will have the insight to connect a specific business problem and Snowflake’s solution and communicate that connection and vision to various technical and executive audiences.

The person we’re looking for shares our passion for reinventing the data platform and thrives in a dynamic environment. That means having the flexibility and willingness to jump in and get it done to make Snowflake and our customers successful. It means keeping up to date on the ever-evolving data and analytics technologies, and working collaboratively with a broad range of people inside and outside the company  to be an authoritative resource for Snowflake and its customers.

AS ASOLUTIONS CONSULTANTAT SNOWFLAKE, YOU WILL:

  • Be responsible for delivering exceptional outcomes for our teams and customers during our modernization projects.  You will engage with customers to migrate from legacy environments into Snowpark/Snowflake.  You will act as the expert for our customers and partners throughout this process.
  • In addition to customer engagements, you will work with our internal team to provide requirements for our Snowconvert utility, based on project experiences.  This ensures that our tooling is continuously improved based on our implementation experience.  

OUR IDEAL SOLUTIONS CONSULTANT WILL HAVE:

  • University degree in computer science, engineering, mathematics or related fields, or equivalent experience
  • Minimum 5 years of experience as a solutions architect, data architect, database administrator, or data engineer.
  • Willingness to forge ahead to deliver outcomes for customers in a new arena, with a new product set
  • Passion for solving complex customer problems
  • Ability to learn new technology and build repeatable solutions/processes
  • Ability to anticipate project roadblocks and have mitigation plans in-hand
  • Experience in Data Warehousing, Business Intelligence, AI/ML, application modernization, or Cloud projects
  • Experience in building realtime and batch data pipelines using Spark and Scala
  • Proven track-record of results with multi-party, multi-year digital transformation engagements 
  • Proven ability to communicate and translate effectively across multiple groups from design and engineering to client executives and technical leaders
  • Strong organizational skills, ability to work independently and manage multiple projects simultaneously
  • Outstanding skills presenting to both technical and executive audiences, whether impromptu on a whiteboard or using presentations Hands-on experience in a technical role (SQL, data warehousing, cloud data, analytics, or ML/AI)
  • Extensive knowledge of and experience with large-scale database technology (e.g. Snowflake, Netezza, Exadata, Teradata, Greenplum, etc.)
  • Software development experience with Python, Java , Spark and other Scripting languages
  • Proficiency in implementing data security measures, access controls, and design within the Snowflake platform.
  • Internal and/or external consulting experience.

SKILLSET AND DELIVERY ACTIVITIES

  • Have the ability to outline the architecture of Spark and Scala environments 
  • Guide customers on architecting and building data engineering pipelines on Snowflake 
  • Run workshops and design sessions with stakeholders and customers
  • Create repeatable processes and documentation as a result of customer engagement
  • Scripting using python and shell scripts for ETL workflow
  • Develop best practices, including ensuring knowledge transfer so that customers are properly enabled and are able to extend the capabilities of Snowflake on their own
  • Weigh in on and develop frameworks  for Distributed Computing, Apache Spark, PySpark, Python, HBase, Kafka, REST based API, and Machine Learning as part of our tools development and overall modernization processes 

WHY JOIN OURGLOBAL CENTER OF EXCELLENCETEAM AT SNOWFLAKE?

  • Expertise and Specialization: We are designed to bring together experts and specialists in a particular domain. This creates an environment where employees can collaborate with like-minded professionals, share knowledge, and learn from each other
  • Innovation and Best Practices: We focus on driving innovation and implementing best practices within our domain which is making sure customers have a healthy Snowflake adoption. Working with us will  expose you to cutting-edge technologies, methodologies, and industry trends.
  • Professional Development: Access to mentorship, training programs, and continuous learning initiatives can enhance your skills and advance your career.
  • Impactful Work: Our CoE is established to address critical business challenges or opportunities. Working on our projects will allow  you to contribute to solutions that have a significant impact on the organization's success.
  • Cross-Functional Collaboration: collaboration with various departments, teams, partners and customers around the world. This cross-functional interaction can provide a holistic understanding of the business and foster a well-rounded skill set.

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19d

Information Assurance/Security Specialist

Full Time ● 5 years of experience ● Design

Pivot Path Solutions is hiring a Remote Information Assurance/Security Specialist

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19d

Test Engineer (Entellitrak)

Full Time ● 5 years of experience ● jira ● Design

Pivot Path Solutions is hiring a Remote Test Engineer (Entellitrak)

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19d

West Coast Regional Director of Operations - Mental Healthcare

Discovery Behavioral HealthIrvine, CA, Remote
5 years of experience

Discovery Behavioral Health is hiring a Remote West Coast Regional Director of Operations - Mental Healthcare

Job Description

The Regional Director is responsible for the supervision and management of all of the facilities assigned to their region. This position reports and consults with the operations team regarding but not limited to:  financial operating indicators, regulatory compliance, staff recruitment and retention and is overall responsible for all operations within the facilities assigned. They are responsible to maintain an environment consistent with Discovery Behavioral Health mission statement and values.

Essential Job Functions:

  • Up to 50%, travel will be required outside of region for training new teams or stabilizing a new program
  • Program Director/Administrator training and identify appropriate candidates for hire
  • Presents and speaks at assigned functions
  • Interfaces with recruiter and support recruitment efforts in region
  • Assists in identifying new locations for services, as well as new populations for service at each site
  • Participates in teaching and learning on an ongoing basis
  • Conducts annual performance reviews of Program Directors, and review annual performance reviews of facilities’ staff conducted by Program Directors
  • Monitors, assesses, and builds staff morale and team spirit in line with Discovery Culture Initiative
  • Monitors and assesses staff morale and build team spirit and continuity
  • Intervenes and addresses any staff related issues that may come forth
  • Oversees all aspects of the program to ensure quality and initiates any quality improvement that may be necessary
  • Participates in the interview process in a collaborative fashion to determine the appropriateness and qualifications of prospective staff members
  • Provides adequate and ongoing training of facility employees, and sufficient oversight/supervision to ensure that all services are in keeping with the Discovery Mission Statement
  • Provides bi-monthly in-service trainings to all Professional and MH tech treatment staff. Areas of development and in-service training include but are not limited to: o Diagnosis and Assessment o Group Therapy, Milieu Management and Communication Skills
  • Evaluates and apprises each member of the professional staff, completes a written narrative clearly identifying strengths, weaknesses, and goals for the coming year. These reviews to be completed after the first three months of employment and yearly thereafter.
  • Contributes to effective teamwork by working independently with staff to combine their skills and energies in a focused manner in keeping with the Discovery Mission Statement
  • Completes utilization reviews, oversees primary therapist process of utilization review, and assists in the process of assuring that all client stays are covered in some way (i.e., insurance, private pay, etc.)
  • Ensures full adherence to the policy and procedure manual. Ensure adherence to health code policies, JACHO and licensing regulations. Provide oversight of any/all audits as necessary
  • Works with staff and facility coordinator to arrange coverage of all shifts. Ensure that adequate staffing is provided for shifts. Adjust staffing to match census when necessary
  • Serves as a positive role model to treatment staff, patients, employees, and guests by maintaining a positive, caring, and professional attitude
  • Participates in the marketing plan as requested. Maintaining collaborative relationships with treatment team professionals. Conducting facility tours for professionals in the community or families as necessary
  • Represents Discovery Behavioral Health through a positive public presence while out in community settings such as Educational events, Marketing events, Conferences and Talks
  • Complies with the employee dress code and assures that program staff does so as well
  • Complete tasks in a timely and accurate manner
  • Establishes and achieves realistic goals within the position
  • Attends designated meetings and/or conference calls
  • Providing on-call support in conjunction with clinical staff and providing ultimate oversight when necessary
  • Participates in supporting Support in Recovery and/or Parent Support/Alumni Groups
  • Maintains the confidential nature of resident and related activities

Qualifications

  • MBA preferred, BA in business with 5 years of experience in healthcare leadership required.
  • Two years’ experience required with mental health population in an acute inpatient, residential, or outpatient setting
  • Able to demonstrate advanced understanding of the population being treated

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19d

Sales Development Manager - Western Territory (Remote)

AlpineFort Worth, TX, Remote
Sales ● Bachelor's degree ● 5 years of experience

Alpine is hiring a Remote Sales Development Manager - Western Territory (Remote)

Job Description

SUMMARY

This Sales Development Manager provides support and guidance to the field sales organization to improve Refrigeration’s profitability by maximizing sales volume for individual product lines. This position will develop tactical planning by product category to meet the sales goals as established in the Annual Operating Plan. The main area of support for this position is the Dealer Sales Channel and includes end user/operators and foodservice consultant/specifiers.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Work in collaboration with Foodservice Dealer Sales teams including Regional Directors, Factory Direct sales team members and Independent Rep Groups.
  • Interface with manufacturing, engineering, sales, marketing, and Refrigeration administration groups to position product lines for increased sales volumes.
  • Provide day-to-day product support, customer product presentations and administer promotional opportunities to the field selling organization.
  • Provide product knowledge expertise to the sales team.
  • Assist with the development of product launch plans and sales training materials.
  • Responsible for factory and showroom visits and demonstration of product benefits and value to key customers.
  • Develop and articulate the value proposition and develop pricing strategies for key accounts.
  • Performs other duties as assigned.

Qualifications

  • Minimum 5 years of experience in selling and/or marketing products in a business-to-business environment
  • Proficient with Microsoft Office applications (especially Excel)
  • Superior time/project management ability with expertise in Customer Relations Management (CRM) systems
  • Proven Experience presenting complex concepts and value propositions to large groups
  • Exceptional verbal, written and interpersonal communication skills
  • Demonstrated ability to develop sales and marketing strategies for new and existing products
  • Ability to understand and communicate technical information about products
  • Food service industry experience and established key account relationships preferred but not required

Education and Work Experience

  • Bachelor's degree required
  • Five or more years’ experience selling and/or marketing products in a business-to-business marketplace required.
  • Experience interacting, communicating, presenting, and selling to customers at all levels of the organization.
  • Experience developing sales, marketing, and pricing strategies.
  • Capacity to understand and communicate compelling value propositions.
  • Proven track record of successful sales execution
  • Willingness to travel up to 60%

Competencies

  • Strong analytical mindset – ability to identify and act on trends, customer pain-points, and competitive threats/opportunities.
  • Proven teamwork and collaboration skills
  • Strong learning agility
  • Proficient with Microsoft Office applications

PHYSICAL DEMANDS & WORK ENVIRONMENT

Physical Demands

While performing the duties of this Job, the employee is:

  • Operate common office equipment, i.e. PC, phone, copier, printer, fax
  • Regularly required to sit or stand using computers and various communication devices
  • Frequently required to interact with employees and agency representatives
  • Occasionally required to lift less than 20 pounds

Working Conditions

  • Office environment
  • Occasional exposure to factory and warehouse environments

Hours of Work

  • Monday – Friday, 8 hours per day with flex starting times
  • Infrequent weekends as work demands may require

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20d

Senior Director Product Marketing (Customer Workflows)

ServiceNowSanta Clara, CALIFORNIA, Remote
Sales ● 5 years of experience ● B2B

ServiceNow is hiring a Remote Senior Director Product Marketing (Customer Workflows)

Job Description

We are looking for a proven product marketing leader and evangelist who will help take our Customer Workflows business to the next level. ServiceNow Customer Workflow products are amongst the fastest growing at ServiceNow and a strategic focus for the company. Our flagship product, Customer Service Management, is a magic quadrant leader and is disrupting the industry as the fastest-growing enterprise solution in the market. 

The leader of this team will have positioning, messaging and storytelling in their DNA. They are an experienced manager of high-performing teams driving exponential growth in pipeline and helping sales to win more deals. While our business is growing fast, we believe a driven, passionate individual can accelerate our growth and market leadership even further.  

What you get to do in this role: 

  • Define the marketing strategy for the Customer Workflows (Customer Service Management, Field Service Management and Sales and Order Management) and lead the product and solutions marketing execution.
  • Lead a world class team of product marketers and work with talented and committed peers.
  • Partner with the GM and heads of Customer and Industry Workflows sales, along with a great team of product managers, product line salespeople and solution consultants, marketers and company executives, to grow the business.
  • Define personas and messaging and create powerful sales and campaign content that lands with key buyers.
  • Support the sales team with assets and enablement that help them mature and close pipeline.
  • Partner with our technical product marketers and product managers to define compelling demo narratives.
  • Launch new products, features and capabilities that drive further differentiation in the marketplace. 
  • Win over the analyst community and drive media that positions ServiceNow as the best platform for customer experience and customer service.
  • Be a go-to evangelist to speak to the power of our Customer Workflows at industry events and to the press. 

Qualifications

  • Bachelor’s degree, MBA preferred.
  • 15+ years of product marketing, product management, or general marketing experience with at least 5 years of experience in B2B product marketing.
  • Strong ability to inspire and coach, with a proven track record of hiring, managing, and leading high-performance teams.
  • Proven storyteller and history of creating positioning and messaging that supported rapidly growing product lines.
  • Results-driven, and comfortable with both the analytical and creative sides of marketing.
  • Extremely organized and detail oriented with the ability to go from 1,000 feet as a leader to 10 feet as an executor when needed.
  • Demonstrated ability to influence and work across functions within and outside of Marketing, building relationships to drive results.
  • Up to 25% travel to support sales efforts and industry events, as global health situations permit. 

 

For positions in the Bay Area, we offer a base pay of $212,100 - $381,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

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20d

Principal Consultant, Customer & Industry Workflow

ServiceNowAustin, TEXAS, Remote
Sales ● 5 years of experience ● salesforce ● Design

ServiceNow is hiring a Remote Principal Consultant, Customer & Industry Workflow

Job Description

The CIWF Principal Consultant specializes in implementing ServiceNow’s Customer and Industry Workflow solutions based on best practices all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving the most relevant customer challenges—providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Customer and partner Excellence, Training, and certification). 

As a Principal Consultant, you will bring architectural guidance, business acumen in the customer service industry (Customer Service, Call Center, Information Technology, Banking and Insurance Operations Process, etc.), and deep product expertise, innovation, and knowledge capital to our customers and partners. 

What will you be doing in this role?  

Project Delivery  

  • Develop and maintain a comprehensive understanding of customer needs and industry trends to inform solution design. 
  • Partner with business stakeholders and executives to understand short-term and long-term business goals and priorities  
  • Proactively analyze current state and identify new options for improving ways of working to achieve/exceed business results. Is able to think big, but start small. Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems 
  • Collaborate with the engagement manager to monitor for scope creep and resolve critical path technical issues.  
  • Research technology partner or other vendor solutions in context of client requirements for integration. 
  • Maintain and build proficient knowledge of the ServiceNow platform and products.  
  • Assist the pre-sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems/core banking platforms/core insurance platforms. 
  • Evangelize ServiceNow Expert Services by contributing to whitepapers, webinars, community groups and partnerships.  

Product 

  • Engage and collaborate closely with the ServiceNow product teams on new product service offerings and go to market activities. 
  • Interface with the product team during new product implementations to gain best practices insights and give feedback on new features and capabilities to enhance the product. 

Leadership and Practice Development  

  • Contribute to continual improvement of Delivery Services processes and the maturing of varied portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements. 
  • Serve as a Senior member of the Customer and Industry Workflow Practice for Financial Services helping to define short-term and long-term goals.  

Qualifications

To be Successful in this role, you will need to have the following qualifications: 

  • At least 8 years of consultation and/or configuration experience related to implementing complex, highly configurable technologies. Preferably ServiceNow Customer and Industry Workflow Solutions. (Salesforce, ServiceNow, or Pega) 
  • Minimum of 5 years of experience developing enterprise architectures and technical roadmaps with integrations with Customer Facing Portals, Core Case Management Systems, Transactional Based Systems, Document Management Platforms, Data Warehouses, etc.  
  • Strong Understanding of industry specific systems architecture, security, use cases, workflows, personas, industry standards, compliance and regulatory requirements (Ex. HIPPA, PHI, PII, KYC, AML, PCI DSS, Reg E, Reg Z, etc.) typically found in the financial services ecosystem.  
  • Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in a large organization, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.  
  • Experience creating implementation design artifacts, conducting solution presentations and obtaining customer acceptance of solution design. 
  • Strong capabilities in forging trust, engaging a remote or in-person audience bringing project/program management and leadership expertise.  
  • Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams. 
  • A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies. 

CERTIFICATIONS

As a ServiceNow Expert Services Consultant, you will be a continuous learner required to achieve and maintain new accreditations and certifications, participate in professional development courses and be passionate about innovation. 

Required within the first 60 days:  

  • Certified System Administrator 

Required in the first 90 days: 

  • Certified Implementation Specialist – Customer Service Management  
  • Certified Implementation Specialist – Field Service Management 

Required in the first 180 days:  

  • Industry Specific Certifications such as Financial Services Operations, Healthcare and Life Sciences Operations, etc.  

Required in first year: 

  • CSM Architect Certification  

Preferred additional ServiceNow Certifications: 

  • Certified Implementation Specialist – IT Service Management 
  • Certified Implementation Specialist – IT Operations Management 

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21d

Product Owner

Avery DennisonLittle Rock, AR, Remote
Sales ● DevOPS ● agile ● 5 years of experience ● figma ● B2B ● oracle ● Design ● scrum

Avery Dennison is hiring a Remote Product Owner

Job Description

Opportunity

The Product Management team is a key driver of Vestcom’s growth, focusing on the continual improvement and creation of products and services that solve our clients’ needs. Product serves as the connective tissue between accurately identifying customer needs and delivering plausible and profitable solutions.

The Product Owner is a key contributor to the Product Management function at Vestcom, working closely with Product Managers to serve as an evangelist and steward for Vestcom’s products, internally and externally.  The Product Owner plays an integral role across all elements of the function:  market research, defining user needs through user stories, technical understanding of SaaS roadmap development and system integrations. Works daily with cross-functional teams, including Innovation, Strategy, Marketing, Operations, Sales, and IT, to gather and communicate business requirements through wireframes; test ideas and enhancements; conduct client, market, and user research; and leverage product and IT tools to develop and maintain product backlogs delivered through agile sprints.

The ideal candidate enjoys the excitement of working on several projects at once, managing multiple product ideas in varying stages of the evaluation process. He or she has the opportunity to play the role of researcher, data analyst, documenter, and information synthesizer – sometimes all on the same day.  In addition, he or she will have strong communication skills, sharp attention to detail, comfort with technical information, and a results-driven and client-focused mentality.  

This role also presents the opportunity to be mentored by experienced Product Managers and other functional leadership, providing potential career path options and further contributions to company growth. While reporting directly to the Director, the Product Owner has a dotted-line relationship supporting an assigned Product Manager.

Key Areas of Responsibility

  • Convert ideas and client feedback into functional software features that drive revenue
  • Familiarity in creating code-free wireframes for initial prototyping of concepts
  • Capability to manage third-party integrations with cloud platforms 
  • Excellent writing skills to contribute well-structured user stories that capture client needs
  • Establishing solution specifications (in the form of DevOps Epics and User Stories) that can clearly communicate requirements to technology development teams
  • Executing Digital Solutions as an Agile Product Owner
  • Participating in Agile scrum team meetings to represent the needs of the client and clarify Solution Specifications as needed
  • Field questions or concerns from the design and technology team and help triage how to address them, i.e. come up with a creative new approach, find a workaround, bring in a relevant stakeholder, escalate, etc.
  • Monitor analytics measurement user activity dashboards for impact of execution and to consider pivots or new digital features, content, or experiences
  • Promoting Digital Solution Awareness and Adoption
  • Being an advocate and evangelist internally for our digital client experience and its importance in strengthening client relationships and growing the business
  • Continuous grooming of product roadmaps, working to validate and prioritize epics through agile ceremonies
  • Proven ability to work autonomously with IT and third-party vendors for successful integrations and partnerships

Qualifications

  • Bachelor’s degree in business or related field 
  • At least 3-5 years of experience in product management or data services, SaaS and/or eCommerce solutions, preferably with a B2B marketing services firm, B2B agency, consultancy, retailer, consumer packaged goods, or related firm
  • Excellent oral, interpersonal, and written communication skills. Must be able to prepare and effectively present information to small internal groups, including IT and Product leadership
  • Outstanding time management, organizational and problem-solving skills, attention to detail, and the ability to work independently on multiple projects at one time; self-starter
  • Ability to work in a collaborative and participative, team-oriented environment, working with clients, all employees, and others in a professional manner
  • Experience with leading tools (e.g. Miro, DevOps, Oracle, Figma), Google Slides, Google Sheets, SmartSheet)
  • Ability to embody and reflect Vestcom’s core values

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22d

Account Executive - Southern Georgia - Oncology Sales

Guardant HealthMacon, GA, Remote
Sales ● 5 years of experience ● Dynamics

Guardant Health is hiring a Remote Account Executive - Southern Georgia - Oncology Sales

Job Description

Oncology Sales is a dedicated organization inside of Guardant Health focused on the commercialization of the Guardant 360® and Reveal® portfolio. The Oncology Sales’ singular focus on bringing our early to advanced-stage cancer tests to market allows us to act with the speed and urgency needed to achieve our ambitious goals and serve the patient population who can benefit from our advanced analytics and proprietary testing. 

About the Role:

This is an opportunity to join the growing Oncology Sales commercial team at Guardant Health as an experienced field-based Account Executive and work hand in hand with sales leadership to drive market sales strategy and business expansion for Oncology healthcare providers and offices. The field-based Account Executive - Oncology Sales are responsible for the effective promotion of our liquid biopsy products and for identifying new opportunities to build relationships with healthcare practices, cancer centers, IDNs, and academic medical centers within the assigned territory. This position will act with urgency, drive, and passion to deliver best-in-class oncology diagnostic products and services for cancer patients. 

Essential Duties and Responsibilities:

  • Drive strategic business expansion/collaboration opportunities with the following: 
    • Major U.S. cancer centers and clinics / Top 20 largest oncology practices in the territory
    • Key Opinion Leaders (KOLs) and Academic Medical Centers (AMCs) within the specified territory.
  • Structure detailed strategic plans for gaining and retaining new and existing clients.
  • Maximize client-bill contracting opportunities
  • Implement laboratory services agreements (LSA’s) with bill account institutions
  • Collaborate and coordinate with all sales positions (Head of Sales, RSD’s, DSM’s, SAM’s, and AE’s) to ensure the successful attainment of company goals and objectives
  • Identify and develop partnering opportunities between prospective oncology clients and GHI.
  • Promote and drive compliance with new web-based molecular information tools for all clients.
  • Continually analyze the competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership.
  • Monitor the performance of sales to ensure objectives are met
  • Develop and implement a comprehensive business plan for the territory that will be inclusive of budgets, travel, territory management, goal setting, etc.
  • Work effectively with individuals across multiple departments throughout Gardant Health Inc.
  • Embrace, embody, and represent the Guardant Health company culture at all times to external and internal constituents.

Qualifications

  • 2-3 years of direct account management experience in a molecular diagnostic setting with a history of proven past performance that has met and exceeded expectations.
  • 3-5 years of experience working with major cancer centers and clinics, oncology GPO’s, large health systems, IHDN’s, and large oncology practices.
  • Demonstrated measurable revenue generation at either a diagnostic, pharmaceutical or relevant biotechnology company.
  • Ability to provide an integrated MolDx solution using Guardant Health’s next generation sequencing technology to prospects and customers.
  • Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GHI capabilities
  • Comfortable communicating, presenting, selling at the executive level (CEO, COO, CFO)
  • Keen understanding of the payor and reimbursement environment in the oncology and diagnostic space
  • Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
  • Strong understanding of molecular diagnostics for oncology and the evolving competitive landscape
  • Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales and marketing objectives
  • Excellent knowledge of oncology, hematology, chemotherapeutics and targeted agents
  • Excellent negotiation and customer service skills
  • Outstanding strategic sales account planning skills
  • Superior listening and problem solving skills
  • Ability to handle sensitive information and maintain a very high level of confidentiality
  • Demonstrate consistent closing abilities throughout the sales cycle
  • Impeccable oral and verbal communication and presentation skills
  • Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
  • Effective and regular utilization of Salesforce.com
  • Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
  • Ability to work effectively with minimal direction from, or interface with, manager
  • Problem solving, decision making and technical learning
  • Strong administrative skills and sophistication to manage business in complex environments
  • Demonstrate GHI's Values by acting with integrity, respect, trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
  • Frequent travel ( > 50%) throughout the territory as needed

Education:

B.S. in life science, biology, business or marketing preferred

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