About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency. 

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible.

The Department: Trading

Gemini is a regulated, full service crypto service provider where technology is the core of the company. There are a wide range of tough problems to solve at Gemini – from properly securing hundreds of millions of dollars worth of customer funds, to facilitating customer crypto trading needs, to finding new techniques to combat fraud, to shaving microseconds off our API response times, and everything in between.

Our growing OTC Trading team is made up of skilled traders, engineers, and product managers who combine knowledge of traditional financial markets with crypto experience to provide best in class products & services for our clients. As a member of this department you will cover institutional OTC (over the counter) client flow & trading systems. On the cutting edge of execution services, this department will evolve into both new products and new jurisdictions as the market progresses and regulation permits.

The Role: Lead Product Manager

We're looking for an entrepreneurial, mission-driven, Senior Product Manager to help us define and grow our OTC Trading business across a number of verticals, with a primary focus on our streaming OTC trading platform “eOTC.” This role will expand and build upon the vision of the product, define features, and drive execution with our engineers and traders. The ideal candidate has solid experience building innovative technologies from scratch, is driven by data and the needs to build world-class products, and has a pragmatic approach to getting high impact enhancements to market quickly. Experience in product planning, customer discovery, and implementing product development processes are all vital for this role.

We are looking for a Lead Product Manager deeply passionate about developing and scaling our OTC Trading platform, with a keen focus on driving growth through customer engagement. This role underpins our mission to empower users through crypto, by delivering best-in-class features that cater to sophisticated traders and investors. The ideal candidate combines a drive for innovation with a thorough understanding of digital assets trading and performance, aiming to set new benchmarks in user experience and operational excellence. Working closely with Engineering, Design, Data Science, and Marketing, as well as other departments, you'll employ a data-driven decision-making process and a growth mindset to ensure our platform's features and functionality lead the market in innovation, efficiency, and excellence.

Responsibilities:

• Leverage market research, customer data, and your understanding of our strategy to help build world class OTC Trading systems.
• Create experiences that drive growth, customer engagement, revenue and community.
• Own the quality of the product and have a “roll-up-your-sleeves” mentality to deliver best in class products.
• Influence and collaborate with stakeholders and leadership teams to craft new solutions and product features.

Qualifications:

• 6+ years of experience in product management at high-growth financial services and/or technology companies (e.g., driving the customer product lifecycle from conception to delivery).
• Experience trading crypto or traditional financial assets (professionally or personally).
• Have a successful track record of engaging with cross-functional teams to help deliver new customer products and features.
• Have experience building in-house and integrating third party products.
• Strong written and verbal communication skills with a talent for precise articulations of customer problems.
• Experience contributing to multi-year vision, strategy and roadmap.
• Strong commitment to excellence.

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

Salary Range: The base salary range for this role is between $172,000 - $215,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

#LI-MW1

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency. 

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible.

The Department: Trading Systems

The Role: Staff Software Engineer

Working with our team of core trading systems developers to improve and expand the functionality of our matching engine, order entry mechanisms, and market data publication. We design, develop, deploy, and support real-time systems for our digital asset trading platform. Time is measured in microseconds and we aim to start measuring in nanoseconds. Reliability, fault tolerance, recoverability, throughput, and latency are what we look for in our systems. If something on the spaceship is broken we aim to fix it, if something can be automated we automate it, and we ship our code weekly.

Responsibilities:

• Use engineering principles to identify and measure risk and to implement quantitative and technical risk management solutions in software.
• Understand business needs, facilitate and develop process workflows, data requirements, and specifications required to support implementation of our real time exchange.
• Develop scalable architecture for the future state of our exchange and contribute towards improving the trading infrastructure.
• Write robust code and APIs to support the company’s vital business.
• Keep everyone informed about the health and viability of the platform by reporting known issues and status of ongoing investigations.
• Identify and advocate for changes vital to the stability and supportability of the system.
• Mentor and advise teammates to ensure new features are efficient, highly available, and fault tolerant.
• Provide continuity and stability to the production environment.
• Provide quick response to production issues to help eliminate down time thereby ensuring high availability and performance of our trading platform.
• Coordinate, prioritize and plan the changes to our trading software thereby ensuring smooth exchange migrations, quick time to market for new features and software.

Minimum Qualifications:

• 8+ years Java/C++ or functional programming language experience in an exchange/trading systems environment.
• Experience with unit testing frameworks and continuous integration tools.
• 8+ years working with order handling or matching engines.
• 8+ years working with FIX or other market data/order protocols.
• Experience in building real time Linux systems.
• Solid understanding of IP multicast and TCP protocols.

Preferred Qualifications:

• Low latency/lock-free development and design.
• Multithreading and concurrency experience.
• Binary or custom protocols (e.g. ITCH/OUCH).
• Linux kernel tuning and optimization.
• Scala experience.

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

Salary Range: The base salary range for this role is between $172,000 - $215,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

The Opportunity 

As a People Programs and Operations Partner within our People Team organization, you will be pivotal in supporting the Human Resources department in various operational and administrative functions related to employee lifecycle management. This position requires exceptional attention to detail, strong organizational skills, and a passion for fostering a positive employee experience.

What you’ll do 

• HRIS Administration: Maintain accurate employee records, generate reports, and resolve system issues within the HRIS, including managing the ticketing system to track and address requests related to HRIS and HR operations.
• HR Projects: Partner with HR leaders to drive business initiatives with cross-functional teams to improve efficiency and employee engagement.
• Process Improvement: Identify and implement best practices to streamline HR operations and enhance team effectiveness.
• Benefits Program Support: Contribute to benefit program design by assessing employee needs, costs, regulatory impacts, and competitive positioning.
• Workers' Compensation & Benefits: Oversee claims with third-party administrators and ensure accurate benefits administration, including 401k and international programs, with necessary follow-up.
• Compliance & Reporting: Ensure all reporting, including Form 5500, and compliance requirements are completed accurately.
• Compliance & Document Management: Ensure compliance with all federal, state, and local employment regulations. Maintain personnel files and other HR documents per legal requirements and company policies.

The experience you bring

• 5+ years in HR with expertise in People Operations,  Benefits, Project Management, and HRIS
• Bachelor’s degree in HR, Business Administration, or a related field (or relevant experience and accomplishments)
• Knowledge of employment laws (EEO, FMLA, ADA, FLSA) and HR best practices
• Experience with HRIS (e.g., SuccessFactors, ADP), project management (Jira), and Google Workspace
• Strong organizational, analytical, and interpersonal skills with a focus on influencing and building relationships across levels
• Proven ability to prioritize and manage multiple tasks in a fast-paced setting

It’s exciting if you also have

• Master’s degree in HR, Business Administration, or related field
• SHRM-CP or PHR certification
• Background in change management, organizational development, or HR analytics
• Experience with international benefits and global labor law knowledge

Additional Information

All your information will be kept confidential according to Equal Employment Opportunities guidelines

Accommodations

If you need an accommodation during the application, interviewing, or hiring process, you may request an accommodation by emailing ApplicantAccommodation@magicleap.com. Magic Leap will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Please note that we do not accept any application documents via (e-)mail. Furthermore, we do not accept applications from recruitment agencies for this role.

All legitimate Magic Leap email communications will end with "@magicleap.com". Please carefully review all emails you receive, to ensure you only engage with legitimate representatives of Magic Leap. For the protection of your Personal Information, do not click any links, open any attachments, or further engage with any suspicious communications. In the event you receive an unexpected or suspicious communication claiming to come from Magic Leap, please reach out directly to TalentAcquisition@magicleap.com for assistance.

#LI-SM2

#LI-REMOTE

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Role - Senior Performance Test Engineer 

Responsibilities:

• Design, develop, and execute performance tests to measure application performance, scalability, and reliability.
• Develop and maintain performance test scripts using tools such as JMeter, Gatling, Loadrunner, or Neoload
• Analyze performance test results, identify bottlenecks, and provide recommendations for improvement
• Creating Performance test reports including associated metrics
• Design end to end performance test strategy and test plan
• Develop performance testing framework & data collection tools
• Effective communication with the cross functional teams such as Development, Product, Business Analysts and SMEs to understand/clarify Non-Functional requirements
• Understanding products and usage workflows for an effective performance analysis
• Serve as a key member and will be responsible to deliver high-quality products.
• Align the performance testing with the various SDLC/Agile methodologies and customer environment to make it successful
• Able to take on leadership responsibilities and influence the direction of the Performance Testing effort, and its schedule and prioritization aligned as per Organization goals
  
  

Qualifications:

• Bachelor’s or relevant degree in Computer Science, Engineering, or a related field
• Solid 6-8 years of hands-on experience in using any of the performance testing tools such as  JMeter, Gatling, HP LoadRunner, Neo Load, Blaze Meter etc., with various protocols like HTTP/HTML, Web Services, MQ, Websocket etc. 
• Extensive experience in end to end Performance Testing, Analysis, Troubleshooting and Optimization of large-scale enterprise systems
• Strong understanding of performance testing concepts and various test types such as load testing, stress testing, endurance testing etc. 
• Hands on Experience with monitoring and logging tools such as New Relic, AppDynamics, SumoLogic or Splunk
• Proficiency in any of the scripting languages such as Java, Ruby, Python, Bash or Groovy
• Good experience working in Cloud (AWS, Azure, GCP), Agile, CI/CD, DevOps environments
• Hands on experience with Kubernetes clusters and pods
• Experience with continuous integration tools (i.e. Jenkins, Travis)
• Innovative skills to improve performance engineering and system scalability effectiveness
• Strong analytical and problem-solving skills, with the ability to interpret performance test results and identify areas for improvement
• Excellent communication and teamwork skills, with the ability to work with cross-functional teams

 Nice to have:

• Familiarity with open-source software
• Linux OS system management experience
• Ubuntu, RHEL, Amazon Linux, etc.
• Operational knowledge of Drupal or any content management system in a production setting
• Certifications in Testing or Cloud technologies 

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

We are looking for an experienced Senior Product Analyst to spearhead our product analytics efforts and drive data-informed decision-making and storytelling across the organization. In this role, you'll be the go-to expert for transforming the raw data our platform creates into meaningful insights that guide product development, user engagement, and overall business growth. In doing so, you’ll also propose additional areas where data collection could be valuable. You'll partner with Product, Engineering, and business teams to uncover trends, identify opportunities, and track key metrics.

Our ideal candidate is a self-starter who is passionate about leveraging data to solve complex problems. If you are excited by the prospect of shaping our product strategy with data and have a track record of turning insights into impact, this is the role for you.

What you’ll do:

• Develop key product metrics and dashboards that reflect product health, user engagement, user value realization, and feature performance
• Use platforms like PostHog, Heap, Amplitude, Mixpanel, and Google Analytics to track and analyze user behavior, funnel performance, and customer journey insights
• Collaborate with cross-functional teams (Product, Engineering, Marketing, Customer Success) to ensure data-driven decisions are embedded in our product development process
• Lead and conduct end-to-end exploratory data analysis (EDA) to uncover trends, identify insights, and solve product challenges using large and complex datasets
• Build and manage analytics workflows using Snowflake, Python, SQL, and additional tools as needed to ensure data accuracy and accessibility
• Deliver clear and compelling data visualizations, reports, and presentations to Leadership and other stakeholders, translating insights into actionable business recommendations
• Drive continuous improvement in analytics processes, tools, and methodologies to increase efficiency and effectiveness

To be set up for success in this role, you’ll need to have:

• 5+ years of experience in a product analytics or similar role, with a proven track record of driving product improvements through data insights
• Advanced proficiency in Snowflake, Python, and SQL (knowledge of data engineering principles is a plus)
• Strong understanding and experience with product analytics tools such as PostHog, Heap, Amplitude, Mixpanel, and Google Analytics
• Expertise in data visualization tools like Tableau, Looker, Observable or Power BI
• Strong knowledge of statistical analysis techniques 
• Ability to thrive in a fast-paced environment, manage multiple projects simultaneously, and meet tight deadlines
• Exceptional communication skills—both verbal and written—capable of translating complex data into clear, actionable insights

If any of the below also describe you, this could be an exciting opportunity:

• Demonstrated ability to design, execute, and interpret A/B tests and other experimental frameworks
• Predictive modeling to identify product opportunities and risks
• Familiarity with data governance, ensuring accuracy, privacy, and security of all data-related processes
• A curious, analytical mindset that is eager to solve challenging problems with data

Interview Overview

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 min interview with a member of our Talent Team
• 1 hour zoom interview with the hiring manager
• Peer interviews, including a 45 min technical interview
• Final call(s) with executive team member(s) 

Salary

The starting salary for this role is between $110,000 - $126,000, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

Description

Sprout Social is looking to hire a Bilingual Strategic Services Consultant to the Sales & Success team.

Why join Sprout’s Sales & Success team?

Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including General Mills, Make-a-wish Foundation, Honda and Edelman. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there. 

What you’ll do

• Provide customers a tailored and value-driven implementation experience that ensures customers are set up for success in achieving their business goals
• Manage ongoing strategic consulting projects with deliverables that are shared with multiple stakeholders, including senior executives
• Level up the social sophistication of our customers as well as our team to meet the ever-changing needs of social media

What you’ll bring

Sprout Social is looking for a Bilingual Strategic Services Consultant who can help our customers recognize the most value from our Sprout Social suite of solutions. The ideal candidate is the perfect blend of product-savvy and customer-focused, understands the social industry and social KPIs, and loves working in a fast-paced and evolving environment. 

The minimum qualifications for this role include:

• 2+ years in social media strategy, professional services, or customer-facing roles in SaaS
• Professional fluency in Spanish and English (both written and verbal), Portuguese a plus
• Experience in training and navigating a software platform
• Project management experience

Preferred qualifications for this role include:

• Understanding of social networks (in particular X, Facebook, Instagram, TikTok and LinkedIn) and social media strategy for large organizations
• Experience presenting to large groups in remote and in-person settings
• Flexibility to work on multiple projects and simultaneously support the Sales and Success team
• Understanding of all components of a software sales process and customer lifecycle
• Excellent communication and presentation skills with the ability to present to a variety of external audiences

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Experiencing Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers
• Making a plan with your manager to set initial priorities, aligning on expectations for your role, planting goalposts for your career, and learning about Sprout’s approach to helping customers see social differently
• Meeting with your Professional Services peer mentor and gathering learnings to implement into your role
• Getting to know and begin to build working relationships with stakeholders throughout our Sales, Customer Success, Product and Marketing teams
• Shadowing Strategic Services Consultants on calls to learn relevant customer stories and case studies from the field

Within 3 months, you’ll start hitting your stride by:

• Building connections with members from other teams through active networking and community building
• Fully understanding our Services offerings, from delivery to project management to reporting
• Developing a clear understanding of the entire Sprout platform, its features and use cases, and be able to explain them to customers
• Leading services projects (both independently and with peer mentor support) and clearly communicate results and deliverables to customers

Within 6 months, you’ll be making a clear impact through:

• Your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth
• Independently managing and delivering all types of Services projects
• Becoming a Sprout Social product expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals

Within 12 months, you’ll make this role your own by:

• Becoming a go-to resource for the Professional Services team and the larger Sales & Customer Success organization. You will deliver at a high level each day and make an impact outside of just customer work
• Surprising us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families

• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 

• High-quality and well-maintained equipment—your computer will never prevent you from doing your best

• Wellness initiatives to ensure both health and mental well-being of our team

• Ongoing education and development opportunities via our Grow@Sprout program and  employee-led diversity, equity and inclusion initiatives.

• Growing corporate social responsibility program that is driven by the involvement and passion of our team members

• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

The base pay range for this role is $78,800.00 to $105,000.00 USD annually. Individual base pay is based on various factors, including relevant experience and skills, the responsibility of the role, and job duties/requirements. In addition to base pay, some Sales and Success roles can earn sales incentives.

Sprout’s compensation ranges are intentionally broad to allow for our team members' growth within their role. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement. 

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. 

#LI-REMOTE

Description

Sprout Social is looking to hire a Strategic Services Consultant to the Sales & Success team.

Why join Sprout’s Sales & Success team?

Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including General Mills, Make-a-wish Foundation, Honda and Edelman. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there. 

What you’ll do

• Manage customers’ tailored and value-driven implementation experience that ensures customers are set up for success in achieving their business goals
• Manage ongoing strategic consulting projects with deliverables that are shared with multiple stakeholders, including senior executives
• Level up the social sophistication of our customers as well as our team to meet the ever-changing needs of social media

What you’ll bring

Sprout Social is looking for a Strategic Services Consultant who can help our customers recognize the most value from our Sprout Social suite of solutions. The ideal candidate is the perfect blend of product-savvy and customer-focused, understands the social industry and social KPIs, and loves working in a fast-paced and evolving environment. 

The minimum qualifications for this role include:

• 2+ years in social media strategy, professional services, or customer-facing roles in SaaS
• Experience in training and in navigating a software platform
• Project management experience

Preferred qualifications for this role include:

• Understanding of social networks (in particular Twitter, Facebook, Instagram, and LinkedIn) and social media strategy for large organizations
• Understanding sophisticated use cases for social media strategy, such as influencer marketing and customer care
• Flexibility to work on multiple projects and simultaneously support the Sales and Success team
• Understanding of all components of a software sales process and customer lifecycle
• Excellent communication and presentation skills with the ability to present to a variety of external audiences

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Experiencing Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers
• Making a plan with your manager to set initial priorities, aligning on expectations for your role, planting goalposts for your career, and learning about Sprout’s approach to helping customers see social differently
• Meeting with your Professional Services peer mentor and gathering learnings to implement into your role
• Fully understanding our Services offerings, from delivery to project management to reporting
• Shadowing Strategic Services Consultants on calls to learn relevant customer stories and case studies from the field

Within 3 months, you’ll start hitting your stride by:

• Building connections with members from other teams through active networking and community building
• Developing a clear understanding of the entire Sprout platform, its features and use cases, and be able to explain them to customers
• Getting to know and begin to build working relationships with stakeholders throughout our Sales, Customer Success, Product and Marketing teams
• Leading services projects independently and clearly communicate results and deliverables to customers

Within 6 months, you’ll be making a clear impact through:

• Your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth
• Becoming a Sprout Social product expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals

Within 12 months, you’ll make this role your own by:

• Becoming a go-to resource for the Professional Services team and the larger Sales & Customer Success organization. You will deliver at a high level each day and make an impact outside of just customer work
• Surprising us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet

Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and  employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

The base pay range for this role is $75,000.00 to $100,000.00 USD annually. Individual base pay is based on various factors, including relevant experience and skills, the responsibility of the role, and job duties/requirements. In addition to base pay, some Sales and Success roles can earn sales incentives.

Sprout’s compensation ranges are intentionally broad to allow for our team members' growth within their role. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster  (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement. 

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. 

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