Job Description

In this compelling leadership position, you will drive transformation, strategic enhancements, execution, and expansion of the Correction of Errors framework at Fannie Mae as well as lead enterprise-wide IT operations. This is a strategic and thoughtful leader role that will work closely with internal stakeholders and external service partners to ensure critical services and capabilities remain operational, secure and performant. This Director position reports to the Vice President of Operations Engineering and will be required to directly interact with senior leadership and various critical partners. This role will strive towards operational excellence, drive continuous improvement, and ensure that the organization's IT operations remain resilient. This key leadership position will play a pivotal role in ensuring the stability, efficiency, and strategic growth of our IT Operations. The ideal candidate will possess a strong background in IT operations engineering, observability, and strategic planning, coupled with exceptional leadership and communication skills. This role will lead and maintain a high performing team who will partner closely with stakeholders across the organization to ensure practices, policies and plans are pragmatic, effective and free from bias and discrimination in all its forms.

THE IMPACT YOU WILL MAKE
The Support and Tools - Operations Engineering - Director role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Lead strategy and direction and drive excellence in the IT Operations and Corrections of Errors functions.
• Transform, enhance and expand the Correction of Errors framework and apply the learnings across the organization.
• Develop and lead Correction of Errors team to ensure quality, consistency, and oversight by developing and maintaining correct methodologies, standards, and tools.
• Lead the execution of FannieMae’s technology strategy and vision with an emphasis on delivering transformational change while using an agile organizational model to drive IT Operations objectives in alignment with overall Business and IT Strategy.
• Align to management’s vision and goals on IT Operations and build strategy and plans around that; execute upon the same.
• Prioritize the work of this team based on management guidance on strategic and tactical deliverables
• Manage budgets, annual program agendas, and recovery improvement metrics.
• Oversee the health of our production environments through operational leadership of our external and cloud technology platforms
• Implement processes and procedures that increase cloud service reliability and continually improve SLA
• Leverage data analytics to identify trends, patterns, and anomalies in system behavior, providing actionable insights for continuous improvement.
• Implement machine learning and artificial intelligence solutions to enhance predictive analysis and proactive issue resolution.
• Bring in a SRE/DevOps/Observability mindset to the IT operations and Correction of Errors space.
• Stay abreast of industry trends, emerging technologies, and best practices in observability, tracing, SRE and IT Operations to drive innovation within IT Operations
• Partner with stakeholders across the enterprise on accountability for measuring KPI’s, activities and performance.
• Investigate opportunities for automation in the IT Operations and Correction of Errors space and utilize the automation team members to deliver on the same.
• Develop and implement an Operational Excellence strategy to accomplish cost leadership by focusing on automating processes and workloads to streamline operations and reduce cost.
• Execute select strategic innovation initiatives as directed by the leadership.
• Ensure that all regulatory and auditing guidelines are followed, and solid business practices are implemented.
• Utilize technical knowledge and skills to effectively translate the unique needs and requirements of the technology organization into project/program objectives, roadmaps, and activities
• Create and foster the use of process standards and templates (e.g., project intake, project charter, project kick-off, requirements creation, user acceptance, status reports, meeting agenda, project schedule and release plan, product backlog, issue/risk logs, retrospectives, user stories, etc.) and facilitate the capture of product and project documentation as needed throughout the project lifecycle.
• Create, structure, and direct analyses as required, supported by hypotheses, collecting data, executing analyses, and synthesizing findings
• Create and conduct regular reviews with IT management, functional management, and executives such that key projects are tracking to defined objectives and key performance indicators and maintain stakeholder alignment
• Proactively manage the risk, issue, and change resolution process, and work with other leaders to take corrective action as needed.
• Develop and manage standardized and highly efficient technology services; ensure reliability and scalability of infrastructure in a dynamic environment.
• Establish and maintain key performance indicators (KPIs) to measure the effectiveness of IT operations and observability efforts.
• Monitor environments and recommend additional controls and governance.
• Ensure all technology practices adhere to IT, Information Security, compliance, and regulatory standards and controls.
• Establish collaborative working relationships with outside vendors, which will help to enhance service delivery capabilities
• Perform all departmental administrative activities, including staff meeting attendance, monthly status reporting, budgeting, strategic planning, staff performance management, expense processing, documentation and other activities, as assigned, in a timely fashion.
• Partner with other Architecture, Engineering and Information security teams to monitor emerging cloud and infrastructure technologies risks.
• Develop and manage a world-class team
• Provide strong leadership with a focus on attracting, motivating, and developing best-in-class talent. Mentor and coach teams to develop future leaders in alignment with company objectives.
• Balance both leading a team and engaging directly with the work needed to accomplish objectives.
• Assist direct reports with ongoing prioritization and resource allocation to ensure that the crucial business initiatives are delivered.
• Utilize leadership skills, problem solving and decision-making skills to facilitate and encourage participation of team members to meet objectives in congruence with approved standards and guidelines.
• Be a leader that continually raises the bar for others.
• Champion and advocate for the value of diversity, equity and inclusion
• Use a lens of equity in establishing and promoting policies and procedures.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Qualification and Skills –

• Bachelor's degree in Computer Science, Information Technology, or a related field; or an equivalent combination of education and work experience.
• 8+ years of management experience in Information technology with expertise in any two from this list - IT operations, Cloud technologies, Command Center, observability, infrastructure, security and technical architecture; 5+ years of experience with managing large teams.
• 5-7 years of experience with AWS and traditional infrastructure (compute, storage, networking, database, middleware) and ITSM operations frameworks (ITIL, MOF, COBIT, etc).
• Excellent understanding of at least 8 of the following - AWS EC2, Lambda, Beanstalk, ECS, CloudTrail, CloudWatch, Systems Manager, VPC, CloudFront, ALB, Neptune, RDS, Redshift, Aurora, Glue.
• Proven experience (5 years) managing IT operations.
• Experience with Splunk, Dynatrace, Cloudwatch, Moogsoft or similar tools is preferred.
• 5+ years designing and leading IT PMO processes and tool adoption, technology strategic planning and budgeting, portfolio management using various methodologies preferred.
• Professional AWS cloud certification preferred.
• Proven experience leading 24 x 7 IT/Cloud Operations team across a variety of *aaS architectures and associated operations in a matrixed, cross-functional organization.
• Advanced knowledge and experience defining, implementing, and managing ongoing portfolio management, strategic planning, program management, and IT Governance processes.
• Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
• In-depth knowledge of IT infrastructure, observability tools, data analytics, and incident management processes.
• Strong understanding of cloud platforms, microservices architecture, and containerization.
• Strong strategic thinking and planning skills with the ability to align IT initiatives with business objectives.
• Excellent writing, communication and interpersonal skills, with the ability to engage with stakeholders at all levels.
• Proven ability to communicate effectively with C level executives.
• Demonstrated experience in team management and development.
• Strong business acumen and relationship management skills.
• Ability to transform business processes using BPA, RPA, or other technology-enabled automation.
• Ability to anticipate user requirements and identify and resolve complex problems.
• Demonstrated experience in effectively managing multiple projects of various size from small to enterprise utilizing various methods (waterfall, agile) in a cross-functional environment.
• Ability to attract, foster and retain exceptional talent necessary and build effective operation teams
• Demonstrable skills and ability to develop practical solutions to address complex technological and organizational challenges.
• Skilled in defining meaningful and achievable Service Level Agreements (SLAs).
• Cultivate and maintain positive, collaborative and productive working relationships across all internal and external stakeholders
• Capacity and agility to digest new information quickly, and apply existing knowledge to make connections across different areas and identify key areas to explore.
• Excellent skills in analyzing and depicting patterns and trends from data collected from multiple sources.
• Full knowledge and experience with current stack of cloud technologies (especially AWS), latest security and regulatory requirements.
• Excellent skills in monitoring, tracing, profiling, and diagnosing distributed software services, system internals, databases, and transactions with inherit ability to quickly grasp and logically resolve complex technical issues.
• The group of skills related to Business Resilience including managing crisis events, assessing business impact, and planning and managing business continuity.
• The group of skills related to Risk Assessment and Management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc.
• Collective capabilities for leadership, including leading teams, giving feedback, facilitating meetings, and coaching and mentoring.
• Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data.
• Experience identifying measures, or indicators of system performance, and the actions needed to improve or correct performance to achieve desired outcomes.
• Working with people with different functional expertise respectfully and cooperatively to work towards a common goal
• The group of skills related to Governance and Compliance including creating policies, evaluating compliance, conducting internal investigations, developing data governance, etc.
• Experience identifying and selecting strategic options, and identifying resources to meet the defined objectives
• Adept at managing project plans, resources, and people to ensure successful project completion
• The group of skills related to Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict.
• Organized and detail-oriented with the ability to meet deadlines in a fast-paced environment
• Experience in the Fintech or Financial Services vertical highly desired
• Results oriented with a high degree of resilience and perseverance.
• Proactive, able to anticipate obstacles and develop plans that deliver results.
• Proven ability to analyze, integrate, recommend, contribute to the development of conceptual plans for, and lead implement of, strategic, process, and team improvement and change initiatives cross-functionally.
• Demonstrated situational leadership and creative problem solving within department and teams.
• Strategic thinking, executive presence, sound judgment, and ability to influence executives
• Team ethic, high standards, and the drive to do whatever it takes
• Attitude of transparency: desire and ability to bring disclosure and transparency across teams and grow trust between the various different stakeholders
• Experience using JIRA
• Experience using Microsoft Project
• Skilled in ServiceNow

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Job Description

As a valued leader on our team, you will manage a team of professionals responsible for Single Family condominium and cooperative project eligibility determinations, due diligence activities, and responding to industry inquiries regarding project eligibility in a timely and accurately. You will partner with internal stakeholders and vendors to drive efficiency and quality in the condo and co-op project review and inquiry management process. You will collaborate with leadership in the development and implementation of strategic plans for assessing and identifying potential risks that may threaten our reputation, safety, security, and/or financial success, as well as work with team members and leadership to communicate and collaborate with key stakeholders across the enterprise.

THE IMPACT YOU WILL MAKE
The SF Collateral Risk - Risk Management - Senior Manager for Project Standards role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Lead the team responsible for managing Single Family condominium and cooperative project risk review and inquiry management activities within a high-volume, complex and changing environment.
• Manage vendor and partner relationships to drive divisional risk management goals and strategies for condo and co-op eligibility.
• Manage team efforts to evaluate and report project eligibility status and its risk to the enterprise.
• Manage condominium and co-operative data, records, processes and reporting to reduce risk using rigorous analysis to meet or exceed quality, compliance, production, and service level goals in a matrix-managed environment.
• Collaborate with technology partners and business process teams to drive innovations to improve internal and external processes for managing condo and coop project eligibility.
• Document policies, procedures, process maps, resolutions and control guidelines.
• Manage others to review and implement business strategies and make decisions that will drive success in the face of shifting industry behaviors and regulations.
• Partner with internal stakeholders to deliver communications and training to industry partners on policies, processes, and technology.
• Provide subject matter expertise concerning project eligibility and risk to internal and external stakeholders and resolve complex eligibility escalations from internal and external partners. This may include formal written responses, memos, other documentation.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences

• 6 years of Experience
• Experience managing Single Family GSE condominium and co-operative Selling and Servicing Guide requirements, including provisions related to master insurance policies, in a large financial or mortgage organization
• Prior experience managing mortgage operational or underwriting teams which may include call center and/or inquiry management activities with cross-functional teams in a matrix-managed environment
• Track record of using data and analytics to drive risk decisions, improve data and records management, design operational workflows, and manage billing and budgetary processes
• Vendor management, including sourcing, production management, and quality control
• Adept at managing project plans, resources, and people to ensure successful project completion
• Prior experience regulatory, governance and quality control experience related to mortgage eligibility and underwriting
• Prior experience with credit risk, loan quality analysis, operational risk or risk assessment and risk management
• Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict
• Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
• Strong communication skills, both written and verbal

Desired Experiences

• Bachelor degree or equivalent
• 10 years related experience with 5 years managing teams
• Primary mortgage market experience preferably with residential condominium and co-operative project underwriting experience that includes review of budgets and financial statements, engineering and inspection reports, project legal documents, litigation documentation, and other legal documents
• Co-operative project loan origination and servicing procedures
• Experience managing complex escalations concerning mortgage eligibility with external partners and regulators, including providing written responses to industry stakeholders
• Experience driving operational process improvements and efficiency in a high-volume operations environment
• Experience developing and implementing training materials and engagements for mortgage professionals, including in-person training, on-demand courses, and virtual training sessions
• Experience managing relationships with a diverse set of industry stakeholders
• Technology skills: Fannie Mae Condo Project ManagerTM, Salesforce, Excel, PowerPoint, RiskWorks, Confluence, SharePoint, JIRA, Tableau

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Description du poste

???????? Vous aurez les missions principales suivantes : ????????

???? Communiquer sur l’avancée des sujets : préparation des supports des instances de la gouvernance
???? Pour les backlogs d'évolutions, suivre les tickets et mettre à jour leur statut dans l'outil interne (PASS / EasyVista) voire dans des outils de ticketing externes (JIRA)
???? Organiser les réunions et en assurer les comptes-rendus
???? Suivre et vérifier l’avancement des projets (qualité / coûts / délais) et le respect des cahiers des charges (expression de besoins et spécifications fonctionnelles générales des métiers)
???? Suivre les risques
???? Accompagner la conduite du changement
???? Participer aux relations avec nos partenaires et fournisseurs

Qualifications

???? Issu(e) d’une formation en Informatique, vous justifiez d’une expérience sur un poste similaire.

⚙️ Les compétences attendues sont les suivantes :

✔️ Vous avez de l’expérience sur les métiers de la banque patrimoniale.
✔️ Vous êtes un expert de la conduite du changement.

☑️ Passionné(e) d'informatique, vous êtes créatif (ve), curieux (se), motivé(e) et avez le sens du travail en équipe.
☑️ Votre autonomie, votre rigueur, votre curiosité et votre facilité d’adaptation associée à une bonne communication vous permettront de réussir à ce poste.

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Job Description

Technical Project Manager, Digital Solutions India

The RFID Technical Project Manager (TPM) is responsible for driving the successful implementation of Avery Dennison's Digital Solutions by leading cross-functional teams across multiple levels of the organization. The TPM plays a critical role in managing all aspects of project delivery, including project planning, risk mitigation, and stakeholder collaboration, to ensure timely execution and high client satisfaction.

The TPM will work closely with internal stakeholders such as the Commercial Director, Solutions Engineering team, Global Delivery Team, Product Team, Market Development, Supply Chain, and Sales, while maintaining external engagement with customers. The role requires facilitating effective communication, managing cross-functional dynamics, and aligning project objectives with strategic goals. The TPM is accountable for ensuring project timelines, budgets, and risks are managed, while delivering quality solutions that meet client requirements and drive measurable business value.

Key Responsibilities:

1. Technical Delivery & Execution:

   • Lead the technical delivery of Digital Solutions projects, including hardware and software integration across factories, distribution centers, and retail stores.

   • Manage system integrators and vendors to ensure projects are delivered on time, within scope, and with the desired quality.

   • Collaborate with technical teams, including Solutions Managers, Software Engineers, and Field Engineers, to implement tailored solutions (e.g., RFID tunnels, mobile chambers, POS-enabled systems).

   • Serve as the technical escalation point during project execution, looping in required people who can do troubleshooting and resolving system-level issues.

2. Cross-Functional Collaboration:

   • Partner with Program Managers and functional teams (e.g., Sales, Marketing, R&D, Supply Chain, IT) to align technical delivery with strategic goals.

   • Facilitate collaboration between internal teams (e.g., Finance, Procurement, Billing, Legal, IT) to streamline workflows. 

   • Ensure alignment of internal and external stakeholders to streamline communication and workflow integration.

   • Manage relationships with RFID vendors, suppliers, and third-party partners to ensure timely execution and compliance with quality standards.

3. Project Planning & Risk Management:

   • Develop and maintain detailed project plans, including technical workflows, budgets, timelines, and risk assessments, ensuring alignment with program objectives.

   • Proactively identify and mitigate technical and risks and implement solutions to balance schedule, scope, and cost constraints.

   • Conduct regular project meetings, tracking progress, and ensuring cross-functional accountability

4. Technical Validation & Quality Assurance:

   • Collaborate with Solutions Managers to validate system performance and ensure hardware/software compatibility.

   • Ensure RFID systems meet client-specific requirements and adhere to global and Industry standards and operational readiness.

   • Oversee testing and troubleshooting during implementation, ensuring all deliverables meet quality benchmarks.

5. Client Engagement & Support:

   • Engage with client IT and operations teams to align technical solutions with their business needs and expectations.

   • Act as a key contact for client-facing technical issues, ensuring alignment between technical delivery and business objectives, and provide regular progress updates.

   • Provide post-implementation support, addressing challenges to ensure system stabilization and success.
      

6. Process Optimization & Capability Building:

   • Drive process improvements to enhance project delivery timelines, team collaboration, and quality assurance.

   • Leverage best practices and tools to accelerate project timelines and enforce quality into technical execution.

   • Serve as a mentor to team members, work on transferring knowledge from experts in AD to the team and building capabilities for future projects.

   • Create frameworks and best practices for future projects, ensuring scalability and repeatability of processes.

7. Reporting & Communication:

   • Provide clear and regular updates to Program Managers and senior leadership on technical progress, risks, and mitigation plans.

   • Maintain comprehensive documentation of technical workflows, project milestones, and decisions for future reference.

Qualifications

Qualifications

• Education:

  • Mandatory: Bachelor's degree in Engineering, Computer Science, Information Technology, or Business Administration (or equivalent technical discipline).

  • Preferred: Master’s degree in Engineering Management, Information Systems, or Business Administration (MBA).

• Certifications (Preferred): 

  • PMP, Prince2, Agile (CSM), RFID-specific certifications, ITIL.

• Experience:

  • 5+ years of project management experience with a focus on delivering RFID/Digital solutions and managing cross-functional technical teams.

  • Proven track record of managing two or more large-scale, end-to-end RFID/IOT implementations.

  • Experience working with vendors, suppliers, and system integrators for hardware/software delivery.

• Technical Skills:

  • Strong knowledge of RFID systems, hardware-software integration, and supply chain operations.

  • Proficiency in project management tools such as Jira, Smartsheet's, MS Project, or similar software.

  • Detail-oriented with excellent problem-solving and analytical skills.

• Soft Skills:

  • Strong facilitation, relationship-building, and communication skills.

  • Ability to influence without direct authority and build consensus among cross-functional teams.

  • Confidence in interacting with stakeholders at all organizational levels, including clients and senior leadership.

  • Propensity for proactively identifying risks and acting with urgency to resolve issues.

• Travel:

  • 30-40%.

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Job Description

The RFID Technical Project Manager (TPM) is responsible for driving the successful implementation of Avery Dennison's Digital Solutions by leading cross-functional teams across multiple levels of the organization. The TPM plays a critical role in managing all aspects of project delivery, including project planning, risk mitigation, and stakeholder collaboration, to ensure timely execution and high client satisfaction.

The TPM will work closely with internal stakeholders such as the Commercial Director, Solutions Engineering team, Global Delivery Team, Product Team, Market Development, Supply Chain, and Sales, while maintaining external engagement with customers. The role requires facilitating effective communication, managing cross-functional dynamics, and aligning project objectives with strategic goals. The TPM is accountable for ensuring project timelines, budgets, and risks are managed, while delivering quality solutions that meet client requirements and drive measurable business value.

Key Responsibilities:

1. Technical Delivery & Execution:

   • Lead the technical delivery of Digital Solutions projects, including hardware and software integration across factories, distribution centers, and retail stores.

   • Manage system integrators and vendors to ensure projects are delivered on time, within scope, and with the desired quality.

   • Collaborate with technical teams, including Solutions Managers, Software Engineers, and Field Engineers, to implement tailored solutions (e.g., RFID tunnels, mobile chambers, POS-enabled systems).

   • Serve as the technical escalation point during project execution, looping in required people who can do troubleshooting and resolving system-level issues.
      

2. Cross-Functional Collaboration:

   • Partner with Program Managers and functional teams (e.g., Sales, Marketing, R&D, Supply Chain, IT) to align technical delivery with strategic goals.

   • Facilitate collaboration between internal teams (e.g.,Finance, Procurement, Billing, Legal, IT) to streamline workflows. 

   • Ensure alignment of internal and external stakeholders to streamline communication and workflow integration.

   • Manage relationships with RFID vendors, suppliers, and third-party partners to ensure timely execution and compliance with quality standards.
      

3. Project Planning & Risk Management:

   • Develop and maintain detailed project plans, including technical workflows, budgets, timelines, and risk assessments, ensuring alignment with program objectives.

   • Proactively identify and mitigate technical and risks and implement solutions to balance schedule, scope, and cost constraints.

   • Conduct regular project meetings, tracking progress, and ensuring cross-functional accountability
      

4. Technical Validation & Quality Assurance:

   • Collaborate with Solutions Managers to validate system performance and ensure hardware/software compatibility.

   • Ensure RFID systems meet client-specific requirements and adhere to global and Industry standards and operational readiness.

   • Oversee testing and troubleshooting during implementation, ensuring all deliverables meet quality benchmarks.
      

5. Client Engagement & Support:

   • Engage with client IT and operations teams to aligntechnical solutions with their business needs and expectations.

   • Act as a key contact for client-facing technical issues, ensuring alignment between technical delivery and business objectives, and provide regular progress updates.

   • Provide post-implementation support, addressing challenges to ensure system stabilization and success.
      

6. Process Optimization & Capability Building:

   • Drive process improvements to enhance project delivery timelines, team collaboration, and quality assurance.

   • Leverage best practices and tools to accelerate project timelines and enforce quality into technical execution.

   • Serve as a mentor to team members, work on transferring knowledge from experts in AD to the team and building capabilities for future projects.

   • Create frameworks and best practices for future projects, ensuring scalability and repeatability of processes.
      

7. Reporting & Communication:

   • Provide clear and regular updates to Program Managers and senior leadership on technical progress, risks, and mitigation plans.

   • Maintain comprehensive documentation of technical workflows, project milestones, and decisions for future reference.

Qualifications

Qualifications

• Education:

  • Mandatory: Bachelor's degree in Engineering, Computer Science, Information Technology, or Business Administration (or equivalent technical discipline).

  • Preferred: Master’s degree in Engineering Management, Information Systems, or Business Administration (MBA).

• Certifications (Preferred): 

  • PMP, Prince2, Agile (CSM), RFID-specific certifications, ITIL.

• Experience:

  • 5+ years of project management experience with a focus on delivering RFID/Digital solutions and managing cross-functional technical teams.

  • Proven track record of managing two or more large-scale, end-to-end RFID/IOT implementations.

  • Experience working with vendors, suppliers, and system integrators for hardware/software delivery.

• Technical Skills:

  • Strong knowledge of RFID systems, hardware-software integration, and supply chain operations.

  • Proficiency in project management tools such as Jira, Smartsheet's, MS Project, or similar software.

  • Detail-oriented with excellent problem-solving and analytical skills.

• Soft Skills:

  • Strong facilitation, relationship-building, and communication skills.

  • Ability to influence without direct authority and build consensus among cross-functional teams.

  • Confidence in interacting with stakeholders at all organizational levels, including clients and senior leadership.

  • Propensity for proactively identifying risks and acting with urgency to resolve issues.

• Travel:

  • 30-40%.

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Job Description

You will manage ongoing and time-sensitive Product Operations support for product functions in our ECS Direct-to-Consumer portfolio. You will strengthen product feedback loops between customers, Product, and Technology to deliver more value to customers faster. You will use data to identify customer feedback trends and themes. You will identify opportunities for process improvements, and help define those improvements.

Responsibilities:

• Oversee the strategy and management of daily operations of customer escalations tied to different products, focusing on pre-launch process creation and post-launch production support.

 • Lead research, investigation, and management of customer escalations to determine cause and next-step recommendations.

• Be the Subject Matter Expert (SME) for important product features in the ECS product portfolio, along with the supporting systems and technologies.

• Guide collaboration with other teams (such as Product, Technology, Customer Care, BusOps), and external partners to track, guide, and resolve customer escalations in a systematic.

• Lead data analysis: capture, organize, and surface customer feedback & escalations analytics data in high impact, accessible ways to facilitate product & customer insights.

 • Lead the administration and support of product & operational standards and processes for the ongoing operation of products, customer escalations, and feedback.

 • Help define the Product Operations roadmap. Identify opportunities for process improvements, and lead the definition, communication and execution of those improvements.

 • Facilitate and project manage sensitive issue handling for close-loop resolution including assessment, research, remediation.

• Scale and share product knowledge across the organization for new or updated product features (e.g. creating/maintaining a knowledge base, internal training).

You will report to the Director, Product Operations.

Qualifications

• Bachelor’s degree with 5+ years of experience in product operations, operations strategy, product analytics, data analyst, or similar systems analytical roles that worked with Product and Engineering teams.

• Adept in SQL, Excel (can perform complex functions) , Python, and data tables – experience working with big data and writing advanced PostgreSQL queries (AWS Redshift & DynamoDB experience).

• Experience working with data visualization and business intelligence software (e.g. Tableau).

• Experience with Serverless Computing systems (e.g. AWS Lambda, Microsoft Azure Functions, IBM OpenWhisk).

 • Knowledge in Agile software tools (e.g Jira) and methodologies.

 • Excellent technical knowledge, curiosity, and familiarity with new technologies, APIs, programming languages, and databases.

• Experience with complex direct-to-consumer products and systems.

• Ability to summarize data from multiple data sources to inform and support critical decisions about the product strategy, with experience building dashboards using visualization tools.

• Experience building trusted partnerships with Product, Operations, and Technology teams.

• Ability to manage multiple complex workstreams in a regulated environment is critical.

• Ability to produce and present analyses and business cases to all kinds of partners.

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Job Description

This role is important for driving strategic planning, maintaining documentation standards, and implementing process improvements. You will also facilitate collaboration across Data Enrichment & Analytics organization to support understanding of organizational goals.

Important Responsibilities

Strategic Planning & Road mapping

• Lead the execution, and continuous improvement of roadmapping processes

 • Enhance understanding, visibility, and collaboration across teams through roadmaps

 • Facilitate planning workshops and brainstorming sessions using collaborative tools

 • Prepare monthly leadership reports tracking main programs and progress. Documentation & Governance

• Establish and maintain documentation best practices using Confluence.

 • Maintain technical and process documentation to ensure knowledge transfer.

• Implement governance practices to maintain operational continuity and organize information for easy access.

Process Improvement & Innovation

 • Implement process enhancements to boost team efficiency and productivity.

 • Use Generative AI tools to improve planning, analysis, and execution processes.

• Champion continuous improvement programs across the organization and analyze existing processes to recommend optimization solutions.

Agile Practices & Project Management

• Support Scrum ceremonies, including daily stand-ups, sprint planning, and retrospectives.

• Collaborate with the Scrum leader to uphold Agile best practices.

 • Oversee project tracking and documentation in Jira, facilitating team communication and collaboration.

You will report to theDevelopment and Operations.Director Senior.

Qualifications

Education:Bachelor’s degree in business, Information Systems, or a related field, or equivalent experience.

Experience:

·       2+ years as a Business Analyst in a data-focused environment.

·       Proficiency in Confluence and Jira.

·       Experience with roadmapping and prioritization methodologies.

·       Understanding of Agile practices and Scrum frameworks.

Technical Skills:

·       Confluence on documentation management.

·       Jira for project and task management.

·       Experience with Generative AI tools for process optimization.

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Job Description

Location : Hyderabad

Shit Timings : 5:30pm to 2:30am

Key Responsibilities:

• Process Optimization: Continuously assess and improve operational processes to enhance efficiency and effectiveness.
• Team Coordination: Lead and coordinate activities within the operations team to ensure seamless execution of tasks and projects.
• Issue Resolution: Proactively identify and address operational issues to minimize disruptions.
• Resource Management: Optimize allocation and utilization of resources to meet operational demands.
• Reporting: Prepare and present regular reports on operational performance and financial reporting, including insights and recommendations for improvement.
• Compliance: Ensure adherence to relevant regulations and standards in all operational activities.
• Change Monitoring: Track organizational changes for accurate reporting and scheduling.
• Knowledge Transfer: Facilitate the transfer of knowledge to customers and stakeholders for successful ongoing operations.
• Documentation Management: Create and maintain documentation, including SOPs, process flows, and skills matrices.
• Problem Identification: Anticipate potential service-related issues and propose effective solutions.
• Data Management: Work with various data formats (Excel, .csv, Access, SQL) to generate insightful reports, including financial forecasts.
• Process Automation: Identify and propose opportunities for automation to enhance operational efficiency.
• Project Management: Manage multiple projects simultaneously and establish priorities to achieve business objectives.
• System Integration: Analyze data from newly acquired companies to support system integration.
• User Acceptance Testing (UAT): Conduct UAT for various systems to ensure functionality and performance.
• Collaboration: Work with team members and external parties to resolve Jira issues in accordance with defined SLAs.

Communication:

Communicate effectively with leadership and managers to scope, develop, test, and implement reports and conversions. Maintain ongoing communication with managers to ensure project timelines are met. Collaborate with stakeholders through various communication channels (phone, video, Slack, email) throughout the conversion process.

Qualifications

Qualifications:

• 7-9 years of experience in operations management or related field.
• Strong proficiency in MS Excel and advanced Excel skills.
• Experience in financial reporting, budgeting, and forecasting.
• Familiarity with month-end close processes and invoicing.
• Understanding of Quote to Cash concepts and revenue recognition principles.
• Knowledge of professional services activities and related administrative tools (PSA).
• Ability to thrive in a fast-paced environment with strong organizational and multitasking skills.
• Excellent written, oral, and presentation skills.
• Solutions-focused with a creative approach to problem-solving.
• Strong adaptability and ability to navigate change effectively.
• Exceptional attention to detail in task and documentation management.

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Job Description

Responsibilities

As a Subject-matter expert you will be required to develop a vision and roadmap for the different media products based on input from internal stakeholders (Commercial team, Consulting team, Modeling team) and final clients. Also, it would be required to be up to date on the industry trends to improve the product with the current environment needs.

You will work as an individual contributor, coordinating with other members of the product team on different aspects of product development/improvement and BAU support as required.

Key accountabilities as a Subject-matter expert:

Review and monitor the development plan for the Product

Identify gaps in the current process and methodology (either by yourself or based on feedback) and work on improvements of the overall methodology/process

Engage in POC for new improvements on the product

Engage with PMO and tech team using Jira Boards helping them prioritizing different enhancement requests (taken up by tech for PI and Sprint planning)

Facilitating BAU in case of custom requirements and associated workarounds

Facilitating BAU by supporting Consulting team (checking feasibility of answering any custom business question)

Monitoring Bugs reported by Modeling team and seek for recurring patterns and work with Tech team to solve those

Communicate important releases related to improvements if the product to the different internal stakeholders

Qualifications

5+ years of Experience in Analytics Domain

Working knowledge on statistical methodologies - Regression is a must know

Experience with Media Analytics or Media Related products/services is preferable

Experience in building POC's for the different improvement ideas

Sufficient coding skill, preferrable python

Should be comfortable working with MS Office suite

Working experience with JIRA/Confluence would be an added advantage

Knowledge on Cloud Fundamentals would be an added advantage

Solid Analytical Skills which a good eye at problem solving

On top, your English communication skills are great, you are a team player and should be able to open to work in a dynamic environment

Qualifications

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Job Description

The Public Cloud Portfolio Unit operates on a national and international level, for medium-sized and large companies. We develop, market and operate agile, cloud-native, forward-looking products and services for the digital world. We see ourselves as innovation drivers and make our customers' business fit for the digital future. Our mission: Together with our customer, shaping the safest, easiest and most efficient transformation to a digitized and cloud-native future.

Your Department

We run Open Telekom Cloud! Open Telekom Cloud is a public cloud standard product based on open source community software and driven by principles of DevSecOps. Lean structures, agile methods, highly motivated teams and an extremely dynamic business environment determine our actions. With this customer-oriented and agile orientation, we are the anchor point for the Public Cloud business in Deutsche Telekom Group.

We are measured by delivering a secure, stable and innovative platform. We work jointly with our platform partner and other partners out of the OpenStack ecosystem to create a highly innovative public cloud product based on European security and data protection standards.

We are looking for people who are professionals and evangelists with a great deal of enthusiasm for cloud technology and who are up to the challenges created by the development and operation of a hyper-scale public cloud.

We offer a unique insight into how a large public cloud works under the hood, intercultural teamwork, flat hierarchies, and an independent working-style.

Your Tasks

As "Solution Engineer OTC" you understand the latest developments in cloud and container technology. You will operate and enhance our Open Telekom Cloud platform in a customer-oriented manner.

Do you like?

Solve complex problems in the daily operation of a hyper-scaler's cloud backend.

Consistently automate with common automation frameworks.

Work in a team of specialists where everyone helps each other in an open and trusting manner.

Work in proactive and agile way

Participate / coordinate in process oriented manner of the daily activities, incoming customer requests

Qualifications

Your Profile

• Completed studies in a technical, engineering or scientific subject or comparable professional training.
• 3-5 years of professional experience in IT (with focus on modern cloud technologies).
• In-depth knowledge of Linux (e.g. networking, logging concepts), system tools (sudo, SSH) and network-related services (e.g. LDAP, NTP), Linux/Unix command line.
• System technologies (Linux, KVM, Linux network and storage, system tools) as well as OpenStack
• Strong Linux Administrations knowledge (e.g. RHCSA or. LFCS)
• Experienced with Ansible
• Shell scripting advanced experience
• Python beginner level
• Experience in OpenSource projects and community’s requirements.
• Agile tools (e.g. GitHub, JIRA, Confluence) and methodologies (DevOps, Gitlab CI/CD)
• High level of customer focus.
• Ability to assess technical solutions and come up with creative approaches.
• Fluency in written and spoken English
• Advanced SQL knowledge about more complex queries.
• Experience with data engineering e.g. pandas.
• Experience with developing Grafana Dashboards.
• Experience with analyzing and using API’s e.g. with curl, postman and python.
• Advanced Linux shell skills.
• Experience with writing HLD’s and describe complex processes.
• Advanced Experience with multiple Cloud Services.

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Job Description

We run Open Telekom Cloud! Open Telekom Cloud is a public cloud standard product based on open source community software and driven by principles of DevSecOps. Lean structures, agile methods, highly motivated teams and an extremely dynamic business environment determine our actions. With this customer-oriented and agile orientation, we are the anchor point for the Public Cloud business in Deutsche Telekom Group.

We are measured by delivering a secure, stable, and innovative platform. We work jointly with our platform partner and other partners out of the OpenStack ecosystem to create a highly innovative public cloud product based on European security and data protection standards.

We are looking for people who are professionals and evangelists with a great deal of enthusiasm for cloud technology and who are up to the challenges created by the development and operation of a hyper-scale public cloud. 

We offer a unique insight into how a large public cloud works under the hood, intercultural teamwork, flat hierarchies, and an independent working-style.

As an Engineer, you understand the latest developments in cloud and hardware technology. Customer-oriented, you will further develop the hardware architecture of our Open Telekom Cloud platform.

• Be responsible for the structured expansion and upgrading of our hardware under hyper-scaler conditions.
• Be a trusted advisor for public cloud technology.
• Consistently automate with common automation frameworks (ansible puppet chef).
• Get your hands "dirty" without reservations.
• Work in a team of specialists where everyone helps each other openly and with trust...

Qualifications

• Completed studies in a technical, engineering or scientific subject or comparable professional training. 
• 3-5 years of professional experience in multi-cultural IT with a focus on various cloud and data centers. 
• In-depth knowledge of virtualization servers, security and networking hardware.
• Strong senior experience in Linux, security, and network-related services. 
• Deep practice in any Cloud environment.
• High level of customer focus.
• Knowledge of agile development processes.
• Ability to assess technical solutions and come up with new creative solutions.
• Fluency in written and spoken English.
• You will be working in the European Union to meet our customers' data security and privacy requirements. 
• Open Mindset, working in squads.
• Jira and Confluence (Atlassian software) experience in ticketing, and documentation tools are nice to have.

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Job Description

This role is focused on delivering high-quality, business-driven solutions in a collaborative SAFe (Scaled Agile Framework) environment. 
The Solution Designer will work closely with Product Owners (POs), Program management (PMs) and various stakeholders to ensure that all solutions align with project goals, support digital transformation, and add value to construction support processes.

Tool and technical set of the project

Collaboration: JIRA, Miro, Webex, MS Teams APP

Technical set: AWS in OpenShift, Kubernetes, Rest API, CI/CD GitLab, Docker, Python, NodeJS, Terraform, Lambda, DB -PostgreSQL, GeoServer, Nginx

Key Responsibilities:
•    Collaborate closely with business stakeholders to understand project requirements, translating them into designs that align with business objectives and enhance aims of our project. 
•    Collaborate with stakeholders, POs, and PMs to capture and understand business requirements, objectives, and constraints for digital construction support solutions.
•    Lead and facilitate solution design sessions and workshops if needed to align team members on objectives and detailed requirements.
•    Work within a SAFe environment, participating in Agile ceremonies on demand, including PI (Program Increment) planning, sprint reviews to keep sufficient overview level.
•    Develop high-level solution designs that prioritize user experience, functionality, and business needs while supporting agile development methodologies.
•    Provide input into strategic decisions regarding process improvements.
•    Support agile (SAFe) processes and collaborate with agile teams for iterative development, ensuring each increment meets evolving business needs.
•    Ensure that all solutions meet compliance and regulatory requirements relevant to the construction and technology domains.

Qualifications

Education / Experience in IT Engineering, Business Information Systems, or related field.
•    Proven experience in solution design or business focused architecture within Agile environment, preferably with exposure to SAFe methodologies.
•    Strong analytical skills, with the ability to interpret complex business needs and translate them into actionable design plans.
•    Excellent communication and collaboration skills, with the ability to convey complex concepts to non-technical audiences.
•    Demonstrated problem-solving skills and a proactive approach to identifying and addressing business challenges.
•    Ability to work effectively within a cross-functional team environment, contributing to both technical and strategic initiatives.
•    Detail-oriented, with a focus on quality and alignment with project goals and timelines.
•    Problem-solving mindset, able to adapt to changes in project scope and priorities.
•    English and German language proficiency needed.
•    Ability to work independently while managing multiple priorities in a fast-paced, collaborative environment.
Preferred Skills:
•    Experience with optical fiber construction technology tool and processes is plus.
•    Familiarity with cloud infrastructure (e.g., AWS) and integration solutions with usage of modern engineering tools, microservices and DevOps mindset.
•    Knowledge of compliance and regulatory requirements in fiber rollout construction or related industries is big plus.
 

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Do you want to work at a growing digital agency to foster client relationships and build client success? Do you have a track record of successfully managing web design and development projects and the teams associated with them? We are looking for a seasoned, organized, focused, and dedicated technical project manager.

Our ventures as a rapidly expanding web agency include web planning, design, and development services. In this position, you will manage the workflow of incoming content/web/requests, collaborate with partners to understand requirements and goals and ensure effective communication within our internal projects team in an agile work environment.

The ideal candidate is an organized, creative individual who can work independently and collaboratively to produce client-focused website design that exceeds expectations. Ideal candidates will have direct experience and knowledge of multiple platforms, including Drupal and WordPress.

In this role, you will be expected to:

• Oversee all stages of the project from conception to development using agile methodologies working closely with the creative and development teams to ensure that projects stay on track and meet deadlines
• Create project timelines and serve as a guide for internal processes and checkpoints
• Bring together a diverse set of skills in web development, art direction, graphic design, and digital content production
• Manage and report the project schedule, budget, and status
• Assign issues to designers and developers, and track the status through the completion
• Ensure our clients are pleased and project team members are engaged
• Provide insights and suggestions to the team as the project evolves
• Act as a client representative at Evolving Web
• Supervise a team of developers and provide regular feedback on their performance

What kind of skill set do you need to be successful in your role within the Evolving community?

• 5+ years of experience overseeing complex technical projects at an agency, web development firm, or digital marketing company
• Bachelor’s degree in engineering, computer science or related field, or equivalent work experience
• Experience working in an agile environment
• Proven ability to understand web development projects, applications and technical concepts
• Knowledge of Drupal, WordPress, and/or mobile development
• Excellent spoken and written English
• Experience using web project management tools (JIRA, Redmine, Basecamp, etc.)
• An understanding of web usability, accessibility, and user experience best practices
• Strong organizational, project management, and analytical skills
• Strong team player, problem-solving and leadership skills

What kind of person usually gets along easily with us?

• Someone who feels better products come from a collaborative work process
• Not afraid to voice your opinion, but open to any input - we want to hear your well-considered thoughts about what we're doing
• Organized and able to work on several projects concurrently
• Creative and curious, you're not afraid of learning new tools or responsibilities
• Strong team player, with problem-solving and leadership skills

Bonus for:

• Excellent spoken and written French
• Experience working with institutional clients

Remote applications based in North America are welcome but the applicant must be:

• Available during Montreal working hours
• Use tools such as Slack to stay engaged with your team and contribute to the company culture
• Have exceptional self-management and proactive communication skills

What We Offer:

• Impact:Work on projects for prestigious organizations that impact the lives of tens of thousands of users every day
• Challenge: Opportunity to take ownership of projects with a high level of creative and technical complexity
• Learning & Growth:A collaborative environment that encourages continuous learning and mentorship
• Culture:A company with a team from around the world that feels like a family
• Flexible hybrid:For candidates based in Montreal and its suburbs, this role follows a hybrid work schedule, with three days in the office and two days working remotely each week. For those residing outside of Montreal and its surrounding areas, this position is fully remote

Ready to make a difference? Join us and help shape the future of digital experiences!

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Vous souhaitez travailler au sein d'une agence numérique en plein essor afin de favoriser les relations avec les clients et d'assurer la réussite de ces derniers? Vous avez l'habitude de gérer avec succès des projets de conception et de développement de sites web et les équipes qui y sont associées? Nous recherchons un chef de projet technique expérimenté, organisé, concentré et dévoué.

En tant qu'agence web en pleine expansion, nous proposons des services de planification, de conception et de développement de sites web. Dans ce poste, vous gérerez le flux de travail des contenus/web/demandes entrants, collaborerez avec les partenaires pour comprendre les exigences et les objectifs et assurerez une communication efficace au sein de notre équipe de projets internes dans un environnement de travail agile.

Le candidat idéal est une personne organisée et créative qui peut travailler de manière indépendante et en collaboration pour produire des sites web orientés client qui dépassent les attentes. Le candidat idéal aura une expérience directe et une connaissance de plusieurs plateformes, y compris Drupal et WordPress.

Dans ce rôle, vous devrez :

• Superviser toutes les étapes du projet, de la conception au développement, en utilisant des méthodologies agiles et en travaillant en étroite collaboration avec les équipes de création et de développement pour s'assurer que les projets restent sur la bonne voie et respectent les délais
• Créer des calendriers de projet et servir de guide pour les processus internes et les points de contrôle
• Réunir un ensemble diversifié de compétences en matière de développement web, de direction artistique, de conception graphique et de production de contenu numérique
• Gérer le calendrier, le budget et l'état d'avancement du projet et en rendre compte
• Assigner les problèmes aux concepteurs et aux développeurs, et suivre l'état d'avancement jusqu'à la fin du projet
• S'assurer que nos clients sont satisfaits et que les membres de l'équipe de projet sont impliqués
• Fournir des informations et des suggestions à l'équipe au fur et à mesure de l'évolution du projet
• Agir en tant que représentant du client chez Evolving Web
• Superviser une équipe de développeurs et fournir un retour d'information régulier sur leurs performances

Quelles sont les compétences requises pour réussir dans votre rôle au sein de la communauté Evolving Web?

• Plus de 5 ans d'expérience dans la supervision de projets techniques complexes au sein d'une agence, d'une société de développement web ou d'une société de marketing numérique
• Un diplôme d'ingénieur, d'informaticien ou dans un domaine connexe, ou expérience professionnelle équivalente
• Une expérience de travail dans un environnement Agile
• Une capacité avérée à comprendre les projets de développement web, les applications et les concepts techniques
• Une connaissance de Drupal, WordPress et/ou du développement mobile
• Une excellente maîtrise de l'anglais écrit et parlé
• Une expérience de l'utilisation d'outils de gestion de projets web (JIRA, Redmine, Basecamp, etc.)
• Une compréhension de la convivialité du web, de l'accessibilité et des meilleures pratiques en matière d'expérience utilisateur
• De solides compétences en matière d'organisation, de gestion de projet et d'analyse
• Un fort esprit d'équipe, des compétences en matière de résolution de problèmes et de leadership

Quel type de personne s'entend généralement bien avec nous?

• Quelqu'un qui pense que les meilleurs produits sont issus d'un processus de travail collaboratif
• Vous n'avez pas peur d'exprimer votre opinion, mais vous êtes ouvert à toute contribution - nous voulons entendre vos idées réfléchies sur ce que nous faisons
• Organisé(e) et capable de travailler sur plusieurs projets en même temps
• Créatif et curieux, vous n'avez pas peur d'apprendre de nouveaux outils ou de nouvelles responsabilités
• Vous avez l'esprit d'équipe, vous savez résoudre les problèmes et faire preuve de leadership

Bonus pour :

• Excellente maîtrise du français, tant à l'oral qu'à l'écrit
• Expérience de travail avec des clients institutionnels

Les candidatures à distance basées en Amérique du Nord sont les bienvenues, mais le candidat doit:

• Être disponible pendant les heures de travail à Montréal
• Utiliser des outils tels que Slack pour rester engagé avec son équipe et contribuer à la culture de l'entreprise
• Avoir des compétences exceptionnelles en matière d'autogestion et de communication proactive

Ce que nous offrons :

• Impact :Travailler sur des projets pour des organisations prestigieuses qui ont un impact sur la vie de dizaines de milliers d'utilisateurs chaque jour
• Défi : Possibilité de s'approprier des projets d'une grande complexité créative et technique
• Apprentissage et croissance :Un environnement collaboratif qui encourage l'apprentissage continu et le mentorat
• Culture : Une entreprise avec une équipe dans le monde entier
• Hybride flexible : Pour les candidats basés à Montréal et dans les environs, ce poste suit un horaire de travail hybride, avec trois jours au bureau et deux jours de travail à distance par semaine. Pour les candidats résidant à l'extérieur de Montréal et de ses environs, ce poste est entièrement à distance.

Prêt à faire la différence ?Joignez-vous à nous et contribuez à façonner l'avenir des expériences numériques !

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Stellenbeschreibung

• Du koordinierst Projekte für unser standortübergreifendes Digital-Marketing-Team in Berlin und Köln
• Du steuerst Erwartungen deiner Kund:innen, nimmst Anforderungen auf und trägst diese als zentrale Schnittstelle in dein Projektteam 
• Du planst und koordinierst Team-Ressourcen, Termine und Kundenbudgets 
• Du begleitest deine Kolleg:innen bei Kunden-Workshops und Präsentationen 
• Du sicherst die Qualität und Wirtschaftlichkeit deiner Projekte 

Qualifikationen

• Dein Studium im Bereich Online-Marketing / Marketing / BWL oder eine vergleichbare Ausbildung hast du erfolgreich abgeschlossen
• Du bringst erste Erfahrungen im Online-Marketing oder Project Management sowie bestenfalls Agenturerfahrung mit
• Du bist kommunikationsstark, strukturiert, souverän und begeisterungsfähig
• Du hast Interesse an der Kundenberatung rund um die Themen SEO, SEA, Analytics, Social Media, E-Mail-, Performance- und Content-Marketing
• Du bist versiert im Umgang mit Tools wie z.B. JIRA und Confluence, Google Suite und weiteren Online-Marketing-Tools

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