About the Team

Our professional services team, Brightcove Global Services (BGS), provides consulting and delivery services to guide some of the best known companies in the world through their OTT journeys and we're expanding. If you have a strong consulting and professional services background, a passion for working on high-functioning teams, a keen sense of creativity and a willingness to help our clients achieve their business goals through video technology, we'd love to talk.

Brightcove’s Global Services team is not a typical professional services organization, but is Brightcove’s full-service agency for our clients. The team augments our platform and product by building custom video-centric web, mobile, and OTT solutions for a variety of customers across the globe. Our mission is to offer services that maximize customer KPIs in the video space leveraging their content. Our solutions often involve multiple products and services including Brightcove Beacon (OTT Platform), cloud-based services, Content Management System (CMS), Digital Right Management (DRM), Analytics services, Advertising services, subscription and monetization services. We have a team of smart individuals who are passionate about solving complex and interesting problems for our clients and who are driven to ensure those clients are successful.

Position Overview

Have you led technical teams, mentored and learned from them? Impressed clients with your ability to simplify and solve complex technical problems? Built systems that scale to millions of users? If so, and if you’re looking for a chance to grow and work with some of the most well-known media brands in the world, we’d love to talk.

A perfect candidate for a Technical Lead in Brightcove’s Global Services team will have strong hands-on coding skills; have organized and led distributed teams while building best practices (unit testing, code reviews, security and performance audits); and, most importantly, will have delighted clients with their teams’ work.  The Technical Lead partners with the Project Manager on each project to ensure a quality and timely deliverable that will delight the customer. 

Job Responsibilities

• Consulting: Technical Leads are part of the senior team that manage the client and are called upon to facilitate user requirements sessions, design technical specifications, and manage development of documentation to meet client expectations.  In conjunction with a Project Manager, Technical Leads are expected to provide both technical and solution expertise for clients and client engagements.
• Solution Development: Technical Leads work with Solution Architects and Business Analysts to create solutions for various client needs.  Technical Leads support the analysis of client processes and recommend new business models, workflows, or solutions to best meet client needs.
• Leadership: Technical Leads manage all technical aspects of the project and also contribute directly by writing code, managing builds and performing other hands-on tasks.  Technical Leads are responsible for the enforcement and guidance of project technical best practices and standards.  Technical Leads have the ability to exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results.
• Team Management:Technical Leads manage varying sized project teams to successfully deliver agreed-upon solutions of the highest quality, exceeding customer expectations.  They mentor and guide less experienced consultants.  They are expected to be role models for best practices and to provide technical knowledge sharing.  

Skills/Qualifications/Experience

• 8+ years experience as a technical developer or related work experience; 2+ years in technical leadership roles; experience in a project-based consulting environment
• Expertise implementing solutions from a defined architecture for various problem types
• Extensive knowledge in the areas of custom software development: OO Design Patterns; microservices, middleware, etc.
• Strong proficiency with at least one server-side language (Node.js and/or Python preferred) required
• Strong proficiency with vanilla JavaScript
• Strong Object Oriented Programming skills
• Deep understanding of the React JavaScript framework
• Understanding data security compliance and security best practices
• Experience in profiling, debugging and troubleshooting systems
• Solid understanding of SQL and NoSQL databases; data modeling/design techniques; data interface protocols; database deployment and scalability; database tuning
• Strong understanding of designing and implementing proper REST APIs
• Extensive experience with designing systems for scale and reuse, source code management strategies, and release management
• Strong and effective verbal and written communications skills; as well as strong and effective presentation and facilitation skills
• Willingness to travel to client locations and collaborate with distributed delivery teams as needed
• Solid knowledge of system administration and software and hardware configuration and production system deployments; ability to make informed recommendations to customer IT staff; ability to troubleshoot pre- and post-production implementations; security; load balancing and performance
• AWS experience strongly preferred
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Knowledge of web accessibility and SEO a plus
• JIRA and Confluence experience a plus

Working Environment

This role is a hybrid role and thus you must live in a commutable distance to the London office. Interaction and cross team interaction is valuable to us so we would like you to meet with the team regularly, in the London office. We hold quarterly BSocial events so that you can connect with the team. The office is located in the heart of Central London and has a fully stocked kitchen with amenities that include a bike shed, fully stocked showers with towels, shower gel etc. 

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, and we actively support a culture where inclusion and growth are at the center. We hire, recognize, and promote employees who are committed to these same ideals. We value collaboration, creativity, work/life balance, professional growth, and creating an empowering space for open communication. No matter where our employees work, remotely or in one of our global offices, employees have plenty of opportunities to meet colleagues and celebrate a variety of personal interests and perspectives.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com.

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

21063

Available Locations: Remote, US

We are seeking a highly motivated and experienced Practice Leader for our product portfolios: Application Services, Professional services to join our growing team. 

Responsibilities:

• Act as a product manager of professional services specifically in: Network Services; Zero Trust; and Application Services.
• Prioritizes and executes on building offerings based on alignment with strategic vision.
• Review information gathered by PS Leaders and Implementation Managers to understand offering value propositions.
• Execute on building PS offerings based on direction from Leadership.
• Builds sales collateral, scoping guidelines, project plans, delivery kits/accelerators.
• Leads effort to create and maintain selling and delivery enablement.
• Creates service offerings that are in-line with quick wins.
• Focuses on a-la-carte add-on services and packaged services targeting different customer profiles, E.g., Mid-Market, Enterprise, etc.
• Demonstrates good communication skills across the PS organization (Delivery Leaders, Engagement Management, Consulting Delivery) and Customer Success team.
• Own and launch internal and external marketing campaigns (e.g. blog posts, videos, webinars, internal enablement, presentation on worldwide field calls, regional leader calls, etc.) about new or improved offerings.
• Drive the team's comprehensive understanding of Cloudflare's platform and capabilities, including configuration, optimization, and troubleshooting, ensuring collective expertise within the practice.

Qualifications:

• Bachelor's degree in Business, Information Technology, or a related field.
• Minimum of 8 years of experience in professional services, project management, or a customer-facing role.
• Strong understanding of the professional services landscape, including both internal and partner-provided services.
• Excellent Prior work experience as a Product Manager, Practice Manager
• Knowledge and familiarity with the Software Development Life Cycle
• Demonstrated progressive relevant experience defining, developing, and executing training strategies, operations and action plans
• Ability to quickly understand technical concepts and explain them to customer and professional services audiences (mostly technical)
• Proven ability to effectively interact with and influence senior executives and team members
• Communication, negotiation, and interpersonal skills.
• Experienced in giving and receiving constructive feedback
• Ability to thrive in a fast-paced, unpredictable environment
• Good understanding of how the Internet works, Networking and Security, Zero Trust Services/SASE, DNS, TCP/IP, HTTP, TLS, APIs and related technologies
• Experience with Jira and Salesforce (or similar CRM tool) is a plus.
• Fluency in English (written and oral) is a must. Fluency in one or more additional regional languages is a plus.
• Hands-on experience implementing and managing content delivery network (CDN), distributed denial-of-service (DDoS) protection, web application firewall (WAF), load balancing, and other related solutions for clients across various industries.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

Job Purpose

The Software Engineer will join the software development team in designing and implementing the development of our consumer-facing, high-traffic, e-commerce web platform.  We are looking for front end, back end, and fullstack developers from junior to mid-level.

Duties and Responsibilities

• Develops software solutions by identifying user and system requirements for anew customer-facing, high-traffic, e-commerce web platform
• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
• Proposes and enforces best practices for software development lifecycle
• Proposes coding standards and guidelines for the team to follow and enforce them through code review process
• Supports and develops software engineers by providing advice, coaching and educational opportunities
• Collaborates with team to brainstorm and creates new ideas and solutions
• Designs the new web platform where security is part of the design consideration from the start
• Ensures that the platform is designed and coded so ongoing deployment, support and maintenance can be streamlined, following the CI/CD process 
• Performs technical analysis to support the effective and efficient development efforts
• Writes code for key modules of the platform
• Designs testing methodology including automated unit testing of the platform modules; able to do some testing if/when needed
• Communicates on project/task status clearly and effectively with the management team, development team, and project managers
• Moves fast, bias towards action, follows the cycle of coding, iterating, testing, deploying and optimizing websites
• Other duties as needed

Qualifications

• Minimum 2-3 years of programming experience, including REST API, Python, Django, and VueJS experience.
• Excellent MySQL, Postgresql and ElasticSearch skills with hands-on experience
• Hands-on experience of designing and architecting high traffic consumer e-commerce websites 
• Experience with CICD tools, Git, Jira
• Web application security (OWASP) 
• Experience working with queuing tools (e.g. RabbitMQ)
• Experience working with large remote team
• Hands on experience with agile development process
• Hands on experience of having worked on a large scale e-commerce platform
• Hands on experience with AWS web services
• Experience with CSS, Javascript and HTML
• Strong attention to detail and excellent problem-solving skills
• Broad website/software/application development skills
• DevOps skills are highly preferred 

Working Conditions

• This position is remote and must be located in Philippines.
• This position requires accessibility to Offensive Security systems and interfaces, and adherence to all security protocols and policies.

Direct Reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.