tableau Remote Jobs

371 Results

+30d

Customer Success Manager - Unit4

Palo Alto NetworksMunich, Germany, Remote
tableau

Palo Alto Networks is hiring a Remote Customer Success Manager - Unit4

Job Description

Your Career 

As a member of the Unit 42 team, you will be one of the founding members of a newly formed team that is responsible for the successful adoption of purchased U42 offerings and driving the increased up-sell of additional services/products. We are looking for experienced SaaS sales or customer success professionals (ideally with cybersecurity domain expertise) who want to make an impact in a fast-paced, high-growth environment.

Your Impact 

  • Ensure customers are maximizing their return on investment by owning the customer’s on-boarding, adoption, satisfaction and advocacy across a portfolio of customers
    • Provide high touch/white glove customer outreach immediately post close to shepherd customers through the on-boarding process
    • Drive adoption- ensure customer applies the offering hours in a timely manner
    • Ensure customer is measurably satisfied with the service they are receiving
    • Informing customers of refresh needs and options 
    • Proactively identify up-sell opportunities and grow revenue
  • Develop a trusted advisor relationship with customer stakeholders, executive sponsors and partners to drive cybersecurity solution adoption to ensure they are leveraging the solution to achieve full business value
  • Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams and become a Subject Matter expert over time
  • Ensure continual communication with customers on Unit 42 messaging, current and offerings updates, events, main points contact within Unit 42, and touchpoint for all feedback from our customers
  • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
  • Serve as a customer advocate in influencing product roadmap and improvements
  • Partner closely with sales and consulting teams to develop and apply these processes - Must be able to build trust and influence
  • Manage performance metrics CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement
  • Capture and nurture CISO and execute relationships to influence the recurring strategic spend

Qualifications

Your Experience

  • Strong in written and spoken German language is mandatory
  • Experience building out new programs and initiatives within an ever evolving organization
  • Strong consulting and project management skills, with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth
  • Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions
  • Highly data-driven with a commitment to following process
  • Excited about driving and tracking a consistent engagement process with all customers in your portfolio
  • Team player with the highest level of integrity, who will innovate to continue improving the way we serve our customers
  • Desire to partner and work cross-functionally with with Sales and Consulting teams
  • Previous experience with a Cybersecurity/SaaS solutions company and/or an enterprise software company highly desired
  • Ability to multi-task and work in a fast-paced environment
  • Knowledge of the latest customer success techniques and technologies - Tableau a plus
  • Willingness to work nights and weekends as needed
  • Security experience is a plus
  • Flexibility for travel up to 20%

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+30d

Senior Advertising Operations Manager

Life36Remote, USA
remote-firsttableaumobilec++

Life36 is hiring a Remote Senior Advertising Operations Manager

About Life360

Life360’s mission is to keep people close to the ones they love. Our category-leading mobile app and Tile tracking devices empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 66 million monthly active users (MAU) across more than 150 countries.

Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends that basically are family).

Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com.

Life360 is a Remote First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US) regardless of any specified location above. 

About the Job

We are seeking an entrepreneurially driven Advertising Operations Manager to join our nascent mobile advertising monetization team. This role offers an unparalleled opportunity to be at the forefront of establishing and propelling the operational foundation and revenue acceleration of a new advertising business. The ideal candidate will play a pivotal role in establishing our approach to operational excellence while directly influencing the trajectory of our revenue growth.

The salary range for this position is $185,000 - $240,000. We take into consideration an individual's background and experience in determining final salary- therefore, base pay offered may vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.

What You’ll Do

  • Spearhead daily advertising operations, encompassing system configurations, ad trafficking, performance monitoring, analytics, optimization, financial management, and systems planning
  • Oversee revenue reporting and the tracking of programmatic monetization metrics
  • Engage with cross-functional teams to drive objectives and highlight operational insights
  • Develop and maintain KPI frameworks, with a proactive stance on surpassing benchmarks
  • Ensure the quality and compliance of creative content and technical specifications

What We’re Looking For

  • Travel to the SF Bay Area approximately once a quarter
  • 7+ years of progressive experience in advertising operations with a focus on mobile platforms preferred
  • Comprehensive mastery of Google Ad Manager, AdMob, and other leading ad serving technologies
  • Hands-on experience with publisher-side programmatic platforms, including SSPs, ad exchanges, CDPs, and DMPs
  • Proficiency in direct and programmatic ad inventory management, from planning to optimization
  • Keen interest in staying abreast of ad tech advancements and bringing knowledge back to the organization
  • Focus and thoughtfulness on data and analytics to solve problems
  • Familiarity with Tableau, Amplitude, basic HTML, and ad tag structures
  • Experience in effectively working with multiple teams for collaboration and company-wide project delivery
  • Time management skills and ability to prioritize independently

Our Benefits

  • Competitive pay and benefits
  • Medical, dental, vision, life and disability insurance plans (100% paid for employees)
  • 401(k) plan with company matching program
  • Mental Wellness Program & Employee Assistance Program (EAP) for mental well being
  • Flexible PTO, 13 company wide days off throughout the year
  • Winter and Summer Week-long Synchronized Company Shutdowns
  • Learning & Development programs
  • Equipment, tools, and reimbursement support for a productive remote environment
  • Free Life360 Platinum Membership for your preferred circle
  • Free Tile Products

Life360 Values

Our company’s mission driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference 

  • Be a Good Person - We have a team of high integrity people you can trust. 
  • Be Direct With Respect - We communicate directly, even when it’s hard.
  • Members Before Metrics - We focus on building an exceptional experience for families. 
  • High Intensity, High Impact - We do whatever it takes to get the job done. 

Our Commitment to Diversity

We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work.

We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.  

We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.Even if you don’t meet 100% of the below qualifications, you should still seriously consider applying!

 

#LI-Remote

____________________________________________________________________________

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+30d

Senior Marketing Analytics Manager

WebflowU.S. Remote
remote-firstmarketotableausqlsalesforcec++

Webflow is hiring a Remote Senior Marketing Analytics Manager

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. 

We’re looking for a Senior Marketing Analytics Manager to help us move the business forward with data and insights. This role will have executive visibility and will drive change throughout marketing, with a primary focus on improving our sales lead funnel.

About the role 

  • Location: Remote-first (United States; BC & ON, Canada) 
  • Full-time
  • Exempt status
  • Our cash compensation amount for this role ranges depending on the cost of labor of the geographic area. The ranges shared below may change if you are hired in another geographic location. 
    • United States  (all figures cited below in USD and pertain to workers in the United States)
      • Zone A: $162,500 - $216,050 
      • Zone B: $143,000 - $190,150
      • Zone C: $129,500 - $168,400 
  • Reporting to the Senior Manager, Marketing Analytics

As a Senior Marketing Analytics Manager, you’ll … 

  • Surface key insights to GTM leadership to drive decision-making, budget allocation, and strategic planning.
  • Own demand gen campaign performance analysis: how are we pacing toward our goals? What’s working and what’s not?
  • Manage lead lifecycle reporting to monitor the health of our sales funnel.
  • Write SQL queries and partner with the data science team to enable our PQL motion.
  • Contribute to our attribution framework: data collection, channel mapping, and analysis to connect the dots from acquisition to expansion.
  • Build reports and dashboards in Tableau for multiple audiences, from individual marketing teams to the CMO.
  • Collaborate with the core data analytics team on data initiatives.
  • Enable marketers to own their reporting needs.

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About you 

You’ll thrive as a Senior Marketing Analytics Manager if you:

  • Can turn insights into action and distill the most important information.
  • Can translate business requirements to technical stakeholders and vice versa.
  • Love data — finding, curating, modeling, syncing, visualizing, analyzing, and synthesizing!
  • Have strong technical skills — you can write SQL and build meaningful visualizations in BI tools like Tableau autonomously.
  • Are naturally curious — when something looks wrong, you triage and make it known.
  • Are extremely detail-oriented — you don’t miss a beat.
  • Are PLG-savvy — you have worked with both self-serve and enterprise lead funnels.
  • Have experience with modern GTM technology. Here are some of the tools we use:
    • Marketo — MAP
    • Salesforce — CRM
    • Snowflake — Data Warehouse
    • Tableau — Data Visualization
    • Segment — CDP
    • Amplitude — Website & Product Analytics
    • Census — Reverse ETL
    • ZoomInfo — Enrichment

Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Research shows that you may still be considered for a role if you meet just half of the requirements.

Our Core Behaviors:

  • Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers.
  • Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment.
  • Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care.
  • Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates.

Benefits & wellness

  • Equity ownership (RSUs) in a growing, privately-owned company
  • 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (US; full-time Canadian workers working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent on insurance plan selection. Employees also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness
  • 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave. Employees also have access to family planning care and reimbursement.
  • Flexible PTO with an mandatory annual minimum of 10 days paid time off, and sabbatical program
  • Access to mental wellness coaching, therapy, and Employee Assistance Program
  • Monthly stipends to support health and wellness, as well as smart work, and annual stipends to support professional growth
  • Professional career coaching, internal learning & development programs
  • 401k plan and financial wellness benefits, like CPA or financial advisor coverage
  • Commuter benefits for in-office workers

Temporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks.

Be you, with us

At Webflow, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

Stay connected

Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, Twitter, and/or Glassdoor. 

Please note:

To join Webflow, you'll need valid U.S. or Canadian work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

Webflow Applicant Privacy Notice

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+30d

Sr Analyst, Customer Insights

AmperityNew York, NY; Remote; Seattle, WA
tableausqlDesignc++python

Amperity is hiring a Remote Sr Analyst, Customer Insights

Amperity is more than just the leading customer data platform — THE PEOPLE bring energy, smarts, and experience from all different backgrounds, reflecting our commitment to diversity, equity, and inclusion. THE TECHNOLOGY is multi-patented, AI-powered customer data management software that we invented to help solve problems that have been frustrating consumer brands for years. THE OPPORTUNITY is to hitch your career to a rocket ship. We're addressing a critical market need: helping hundreds of leading brands make sense of massive amounts of transactional and engagement data so that they can understand their customers and provide experiences that delight while boosting revenue and moving the business metrics that matter. Come help us make it happen!

The Role

At Amperity, we help people use data to serve the customer. The Analytics team works directly with some of the world's most loved consumer brands, and as an analyst you will lead our clients and prospects as an expert in using, understanding, and acting on customer data. You'll call on your business knowledge and deep technical expertise to unlock powerful insights from a wide range of industries. And you'll accelerate Amperity's speed to value by creating the framework to scale your most impactful analyses with our internal teams and external users.

Interesting Problems

  • Develop customer-centric analyses and solve challenging problems from a variety of consumer verticals
  • Support the Amperity selling motion with your deep analytics expertise, generating insights that showcase the value Amperity provides
  • Consult with leaders from major consumer brands to identify trends, opportunities, and valuable segments that help them drive and measure incremental growth
  • Build scalable methodology and tools to accelerate the analytics motion
  • Help inform product direction as an Amperity power-user
  • Contribute to Amperity-sponsored analytic studies shared with our community

About You

  • Minimum 5 years experience in a consulting, business analytics, or data science role.
  • Demonstrated ability to independently plan and execute repeatable analyses and recommend actionable strategy for a variety of industries
  • Strong communicator who easily bridges the gap between data and business owners
  • Creative thinker, adept at imagining new business use cases and identifying the data necessary to make them a reality
  • Direct experience with experimentation design and A/B test measurement
  • Excellent SQL skills with experience using statistical computer languages (Python, R, PySpark, etc.) to manipulate data and draw insights from large datasets
  • Experience creating executive-level dashboards using visualization tools like Tableau
  • BA/BS in Math, Economics, Statistics, or other quantitative field
  • Ability to develop predictive models using a ML framework such as MLlib, H20 or scikit-learn a distinct plus

Remote Available

Amperity has headquarters in Seattle and NYC. We are also currently hiring in CA, CO, FL, GA, IL, IN, MA, MN, NJ, NY, OH, OR, TX, WA.

Compensation

Base Salary: $112,000 - $154,000.Within our pay range, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training. For qualified new hires, we generally target the middle of this range.

Cash Incentives:Cash incentives are also available.

Stock Options:The opportunity for ownership is an exciting part of Amperity's total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.

Benefits

We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.

Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

#LI-DNI

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+30d

Credit Risk Analyst - Single Family Portfolio (Open to Remote)

Fannie MaeWashington, DC, Remote
Bachelor's degreetableausql

Fannie Mae is hiring a Remote Credit Risk Analyst - Single Family Portfolio (Open to Remote)

Job Description

As a valued colleague on our team, you will contribute to risk monitoring and reviews for the organization, coordinate risk mitigation activities, and provide risk mitigation assistance to other groups.

THE IMPACT YOU WILL MAKE

The Credit Risk Analyst - Single Family Portfolio role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

  • Identify, monitor and forecast risks in the Single Family (SF) Acquisition portfolio. 
  • Contribute to team activities related to improving acquisition risk profile and performance, including working across groups. 
  • Analyze SF Acquisition portfolio characteristics, measure risks and collaborate with team to develop solutions based on cost/benefit trade-off recommendations. 
  • Monitor regulatory capital usage against limits and thresholds and perform BAU risk identification and analysis. 
  • Partner with other teams within SF Risk, ERM, Finance, or Analytics to develop risk mitigation strategies. 
  • Partner within SF Risk to implement plans or decisions to avoid risks or mitigate their impact. 

 

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experience

  • 2 years related experience
  • 2+ years of experience applying data analytical skills to solve business problems
  • Prior credit risk management experience in large financial institutions or mortgage lenders strongly preferred
  • Understanding of mortgage risk as well as experience analyzing portfolio characteristics, identifying risk drivers, and evaluating risk mitigation solutions
  • Experience monitoring, forecasting and measuring risk, conducting risk assessments and identifying gaps in existing risk monitoring frameworks
  • Must have hands-on experience using Tableau or similar data/analytical tools
  • Proficiency in programming languages such as SQL (required), Python/R (preferred)  

Desired Experience

  • Bachelor's degree or equivalent
  • Experience gathering accurate information and an ability to explain rationale and answer critical questions. 
  • Experience utilizing data to identify trends or relationships to provide insights and inform decisions based on sound analysis.  
  • Knowledge of financial institution capital measurement and management
  • Excellent verbal and written communication skills.  Skilled in graphical representation of information using charts, diagrams, and dashboards. Proven ability to present information and ideas to audiences in a compelling way that is engaging and easy to understand. 
  • Demonstrated relationship management skills with the ability to manage and engage stakeholders and build relationship networks.  Able to effectively work with people with different functional expertise respectfully and cooperatively towards a common goal.  
  • Knowledge of Dodd-Frank Act Stress Testing or Management Stress Testing
  • CFA or FRM preferred

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+30d

Directeur de Projet et Production (F/H)

Business & DecisionNiort, France, Remote
tableauc++

Business & Decision is hiring a Remote Directeur de Projet et Production (F/H)

Description du poste

Dans le cadre d’une création de poste pour accompagner notre développement et rattaché(e) au Directeur d’Agence, vous intervenez en tant que Directeur de Projet (H/F). Vous veillez à la tenue des objectifs fonctionnels et techniques des projets en coordination avec les clients.  

Vous intervenez ainsi sur les enjeux suivants :

    • Piloter les équipes, choisir les modes de delivery, utiliser et faire appel à l’expertise quand nécessaire
    • Faire grandir le capital humain et l’expertise de vos équipes en assurant leur encadrement et l’animation du collectif
    • Réaliser le suivi de carrière des équipes : réalisation des entretiens annuels et semestriels, construction des plans de formation et de certifications en fonction des enjeux de l’agence, etc.
    • Contribuer éventuellement à certaines phases projets
    • Assurer le suivi financier de l’activité et de ses projets
    • Suivre l’évolution des indicateurs projet
    • Contribuer/piloter le processus d’avant-vente (proposition commerciale, présentation de l’offre…) des projets dans l’optique d’orienter et conseiller le client autour de nos expertises
    • Participer aux instances de gouvernance de l’agence

En parallèle, vous intervenez comme Responsable de Production de l’agence (~20%).
Vos responsabilités seront les suivantes :

  • Assurer la Gouvernance de la production :
    • Animer le calendrier de clôture : collecte, relance, complétude et mise en qualité des feuilles de temps et des reportings projets
    • Initialiser le tableau de bord agence et mettre en avant les points d'attention humains et financiers
    • Former et accompagner à la bonne utilisation des outils de pilotage internes
       
  • Accompagner la transformation de nos outils et processus :
    • Contribuer à la migration ERP
    • Intégrer les encadrants et suivre l'évolution de leurs compétences
    • Accompagner le déploiement de l'Agilité

Qualifications

Vous justifiez d'une expérience d’au moins 10 ans dans la mise en œuvre de projets en ESN.

Vous faites preuve d’autonomie et de force de proposition sur l’ensemble des tâches qui vous sont confiées.

Outre l’aspect technique, c’est une personnalité qui est aussi recherchée !

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+30d

Senior BI Consultant

Blend36Edinburgh, United Kingdom, Remote
tableau

Blend36 is hiring a Remote Senior BI Consultant

Job Description

Life as a Senior BI Consultant at Blend  

We are looking for someone who is ready for the next step in their career and is excited by the idea of solving problems and designing solutions using cutting edge tools. However, they also need to be aware of the practicalities of making a difference in the real world – whilst we love innovative advanced solutions, we also believe that sometimes a simple solution can have the most impact.   

Our Senior BI Consultant is someone who feels the most comfortable around messy data, solving problems and answering questions. We place a high value on the ability to communicate and translate complex analytical thinking into non-technical and commercially oriented concepts, and experience working on difficult projects and/or with demanding stakeholders is always appreciated. 

Reporting into the Data Science team, and working closely with the Data Engineering team, this role will be responsible for driving high delivery standards and innovation in the company. Typically, this involves using data analytics and machine learning to conduct in-depth analysis which uncovers actionable insights and then reporting the findings back to stakeholders in a clear and relevant manner.

As the Data Science team grows, mentoring junior analysts/data scientists and leading project teams will also form part of day-to-day functions. 

What can you expect from the role? 

  • Preparing and presenting compelling analysis findings to clients and senior stakeholders.
  • Use a variety of analytical and BI tools and methods to deliver regular reports and deep dive strategic analytics.
  • Own tasks end-to-end and manage the process and team of analysts.
  • Contributing to proposal submissions and business development initiatives under the direction of the Leadership team.
  • Supporting the development of the data science team within Blend. 
  • Support in the road-mapping of analytical projects.

Qualifications

What you need to have? 

  • Perform data cleaning, QC and exploratory analysis to discover key insights.
  • Presenting analytical results to clients and experienced in stakeholder management.
  • Experience in prototyping, designing, developing and delivering projects end-to-end, managing BI solutions and the team of analysts in a non-academic setting.
  • Ability to be flexible with approaches, techniques and technology.
  • Data visualisation using software such as PowerBI (or Tableau, Qlik, etc). 
  • Attention to detail.
  • Experience in using DAX.

Nice to have 

  • Ability to work and process large amounts of data/experience working with cloud environments.
  • Experience and working knowledge of relevant sectors (e.g. manufacturing, energy, public sector, automotive and utilities industries) is desired but not essential.
  • Experience with proposal submissions and business development initiatives under the direction of the Leadership team.
  • Experience in managing teams or supporting team development Experience with PowerApps and Power Automate. 

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+30d

Customer Support Supervisor

TrueworkRemote
tableauDesignqa

Truework is hiring a Remote Customer Support Supervisor

Truework is on a mission to create trust in every financial transaction. Our core product, Truework Income, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and the like. We are disrupting a $5B+ industry, previously controlled by legacy credit agencies, with a better product and intense customer focus. We handle hundreds of thousands of income and employment verifications every month, and continue to grow our market share in the mortgage lending and tenant screening markets.

We are looking for a Customer Support Supervisor to join our team! 

As a Customer Support Supervisor at Truework, you will lead a dynamic team of onshore and offshore Customer Support Agents, fostering a culture of diamond-level service rooted in our core values: Value Diverse Perspectives, Be Resilient, Consumers First, and Design the Future.

At Truework, you would be responsible for:

  • Mentoring and inspiring a team of Customer Support Agents to ensure exceptional service delivery.
  • Conducting continuous training and coaching, nurturing a culture of ongoing learning and improvement.
  • Resolving escalated customer inquiries, managing billing disputes and collaborating with relevant teams for resolution.
  • Effective workforce management, ensuring capacity and service level goals are met with a focus on process automation.
  • Participating in periodic business reviews, presenting performance data, learnings, and strategic improvement plans.
  • Experimenting boldly when solving problems, avoiding prolonged deliberation over easily reversible decisions.
  • Collaborating with cross-functional teams to optimize workflows and implement customer-centric solutions.
  • Advocating for the best outcomes and experiences for customers in all interactions.
  • Reviewing and analyzing customer interactions and implementing scalable solutions.
  • Providing guidance and support to customers for the implementation of Truework's platform.
  • Maintaining expertise in Truework's systems and technology for efficient operations.
  • Upholding the highest quality standards for individual and team output.
  • Performance monitoring and reporting, evaluating inbound and outbound interaction quality, tracking issues and analyzing results.
  • Creating detailed reports reflecting support performance metrics (CSAT, AHT, FRT, QA) and communicating performance to senior management.

 

What we’re looking for: 

  • 3-5 years of recent experience as a Customer Support Team Lead, Supervisor or Manager, preferably in financial services
  • Zendesk Support (minimum 2 years as an Admin), Google Workspace, Looker, Tableau or other data analytics software
  • Prior experience working in a remote work environment 
  • Prior experience working cross-functionally with operations and engineering teams
  • Prior experience being directly responsible for using data to prioritize goals with competing interests or objectives, from design to implementation. 
  • Bonus: Prior experience working in a fintech startup.

 

About your team at Truework and who you will work with: 

  • Manager: 
    • Tonya Strickland, our Senior Customer Support Manager who heads up the Customer Support team at Truework
  • Team: 
    • Brielle Clearfield, Senior Operations Manager - Working together to ensure high collaboration between Truework’s support and operations teams.
    • Kendall Feezor, Customer Success Leader - Working together to ensure Truework’s enterprise customers consistently receive diamond-level support.
    • Sambhav Jain, Product Leader - Working together to ensure Customer Support specialists become subject matter experts on Truework’s key product offerings.

Cash Compensation:

Cash compensation for this role is $57,400 - $82,000 (depending on location/experience). Geo-based factoring will be applied to the compensation for remote candidates not located in a metropolitan city. Final offer amounts are determined by multiple factors, including candidate expertise and may vary from the amounts listed above.

 

Benefits

  • Flexible PTO policy
  • Learning & Development stipend
  • Health, Dental, Vision
  • Life Insurance, STD, LTD
  • Equity
  • TruePerks
  • Commuter, FSA, HSA
  • 401K plan

 

Bring Your TRUE Self to Work.

One of our 4 values at Truework is Valuing Diverse Perspectives, and we are on a mission to create a company that is the right fit for every person inside of it. Diversity and Inclusion are the hard-and-fast principles guiding how we build our teams, cultivate leaders, and create a company where our employees are comfortable bringing their authentic, true selves to work.

If you have any questions before applying, please do not hesitate to reach out to the recruiter in charge of this role, Tamara Stanic, at tstanic@truework.com

Truework is proud to be an Affirmative Action, Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Truework considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Truework is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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+30d

Safety & Trust Business Analyst

StockXRemote, USA
tableaujiraDesign

StockX is hiring a Remote Safety & Trust Business Analyst

Help empower our global customers to connect to culture through their passions.

Why you’ll love this role

You’ll be joining a fast moving and diverse team of dedicated individuals who work together to safeguard StockX’s marketplace, customers, team members and inventory worldwide. You’ll be helping develop the roadmap and support the execution of operations for the Safety & Trust team at StockX. This role is on the Safety & Trust team and will work cross-functionally with stakeholders in Market Integrity, Product, Engineering, Brand Protection, Operations, Customer Support, and Information Security.

What you’ll do 

  • Assist in developing, implementing and managing the StockX Safety & Trust strategy and program
  • Work cross functionally with key stakeholders to develop anti-fraud controls, requirements and design to maximize project effectiveness
  • Assist in managing dependencies, risks, and strategy to exceed departmental goals and objectives
  • Assist with managing and driving multiple projects
  • Collaborate with product owner to coordinate training plans for newly released functionality
  • Use data and analytics to develop and implement new measures to reduce fraud and risk
  • Partner with fraud operations teams to develop new defenses and improve efficiency in fraud defenses.
  • Partner with Product & Engineering Teams to develop new tooling and features needed for fraud defenses.

About you 

  • 3-5 years years experience in related fields (Fraud Operations, Safety & Trust, Payments Abuse)
  • Experience with project management systems (Confluence, JIRA, etc...)
  • Experience with data platforms (Tableau, Databricks, Datadog, etc...)
  • Knowledge of e-commerce fraud, investigation, or chargebacks
  • Excellent written, and verbal communication skills.
  • Excellent presentation skills

Nice to have skills

  • Marketplace experience
  • Payments experience 
  • Project Management Experience

 

 

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the various pay transparency laws/acts, the base salary range is $70,000 to $105,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

About Us

StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from artists including KAWS and Takashi Murakami; and electronics from industry-leading manufacturers Sony, Microsoft, Nvidia, and Apple. Launched in 2016, StockX employs more than 1,000 people across offices and verification centers around the world.
 
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.

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+30d

Measurement Science Manager

InstacartUnited States - Remote
tableausqlc++

Instacart is hiring a Remote Measurement Science Manager

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

OVERVIEW

 

 

About the Role 

We are looking for a seasoned analytics expert in lift measurement, attribution, advertising efficacy and data analytics to join our Measurement Science Team in Media Analytics. As an analytics expert, you are specialized in performance measurement and support growing investment on the Instacart platform. 

With this role, you will have a unique opportunity to delve into multi-retailer 1st party deterministic user data. Using gold standard measurement capabilities you will be able to showcase a causal understanding of ads impact on consumer behavior. You will be representing Instacart’s various measurement solutions internally and externally to our advertisers and agency partners. You will have the opportunity to work directly with the top CPG brands in the world. This role will challenge you to not only provide strategic direction to our clients on their marketing efforts, but also build trust through partnership with our brand partners by providing high quality insights and measurement recommendations. 

 

 

About the Team 

The Measurement Science Team is our advertiser-facing team that uses experimentation and ad-hoc analytics to help our advertisers understand the effectiveness of their advertising spend. Measurement Science is one part of our broader Media Analytics team, whose mission is to leverage data to identify opportunity, accurately prove value and improve performance of Ads through impactful insights, strategic partnership and operational efficiency.

 

 

About the Job 

  • Develop the ads measurement strategy and lead the analytics learning agenda within your pod to continuously prove our value to advertisers.
  • Setup, monitor and deliver advertising effectiveness studies for our clients using our measurement solutions and products.
  • Lead client conversations, presentations of results and partner internally with cross functional and specialist teams to advise on marketing best practices using evidence based insights.
  • Serve as day-to-day trusted measurement advisor with cross functional teams.
  • Prove the value of Instacart ads using experimentation and experience
  • Work on solutions which support your team’s most important goals. Reprioritize work when efforts aren’t positively impacting the team’s success metrics or addressing the needs of stakeholders and users
  • Work with collaborators to identify new ways of delivering results that balance speed and quality
  • Initiate clear, continuous communication with teammates and stakeholders in an impactful way that does not just inform, but guides decision making

 

 

ABOUT YOU

Minimum Qualifications

  • Bachelor’s Degree in a quantitative field such as Engineering, Mathematics/Statistics, Finance, Economics, Business 
  • 6+ years of experience in data and measurement, management consulting fields, statistical data analytics and general love of data
  • 3+ years of relevant experience within advertising efficacy and research, media/marketing measurement
  • Broad knowledge of how advertising measurement ecosystem works along with familiarity towards statistical significance testing, attribution such as last-click and multi-touch, A/B testing, lift/incrementality testing, Randomized Control Trial experiments, Marketing Mix Modeling, Bayesian analysis etc.
  • Track record of operating independently, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner.
  • Proactive approach and the ability to juggle multiple projects and lead team initiatives at the same time.
  • A track record of communicating nuanced data-driven insights to a range of audiences and building/influencing client relationships.
  • Hands-on data analysis experience with standard technical tools like SQL, R/Python, etc.
  • Familiarity with visualization tools such as Tableau and Mode.

 

 

Preferred Qualifications

  • 3+ years of conducting and presenting lift measurement studies to clients
  • Experience directing sales teams in an analytic/quantitative capacity.

 

 

#LI-REMOTE

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policyhere.

Offers may vary based on many factors, such as candidate experience and skills required for the role.Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offeringshere.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ
$149,000$165,000 USD
WA
$142,000$158,000 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$137,000$152,000 USD
All other states
$123,000$137,000 USD

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+30d

Quality Assurance Analyst

Master’s DegreeBachelor's degree3 years of experiencetableauDesignqac++

Abarca Health is hiring a Remote Quality Assurance Analyst

What you’ll do

In a few words…

Abarca is igniting a revolution in healthcare.  We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning…

Providing high quality services to client and beneficiaries is at the core of what we do every day! The PBM Operations & Services team is the very heart of Abarca and meets that standard by running services from MTM, price eligibility, configurations, and beneficiary services to government services and beyond. Within this division, our Quality Assurance & Oversight team leads the charge in quality oversight, root cause analysis, findings and corrective actions regarding adjudications and pharmacy claims.

As our Quality Assurance Analyst, you’ll be the go-to person for answers and prompt solutions, guaranteeing high quality continues to distinguish our technological platforms. You will be responsible for performing tests and monitoring activities as part of projects, new client implementations and/or new functional requirements implementations, ensuring the quality of the systems and processes that support the company’s operation. You will be tasked with understanding business requirements and technical specifications, identifying, and defining testing scenarios, and creating, executing, and documenting test cases/scripts conducted to existing functionalities, as well as to new features and/or fixes deployed to our systems. You will work with other key functional areas to ensure the quality and integrity of business requirements testing and monitoring efforts. You will come up with best operational approaches to testing, serve as a second-tier triage when issues arise, and will save the day analyzing and identifying solutions to resolve testing issues.

The fundamentals for the job…

  • Optimize and perform testing and monitoring activities to ensure the quality of the systems and processes supporting the company’s operation.
  • Be an SME on all lines of business (Medicare, Medicaid, commercial, etc) and stay current with regulatory guidelines, ensuring testing complies with rules and regulations.
  • Develop, document, and execute test plans, and test cases and/or scripts based on functional requirements.
  • Analyze, document, and report on test results to business stakeholders, company leads or external clients.
  • Document and track issues identified during testing activities to ensure defect resolution and testing completion.
  • Identify missing requirements based on test-cases development and testing experience.
  • Guide other QA Analysts as they learn what you already know and share the knowledge.
  • Lead development of new ideas and requirements to resolve testing and system’s issues, and improve current systems based on testing results by collaborating within the department and outside the department.
  • Design testing documentation templates and testing scope as required by new client implementations.
  • Conduct peer reviews of testing results and documentation to ensure the quality of the work being provided to the client on an as need basis.
  • Create the first draft of policies and procedures related to testing and quality activities and assist in the ongoing maintenance of said policies.
  • Participate on projects and new client implementations to gather understanding on new system functionalities and requirements that will require testing and/or monitoring.
  • Create and conduct training on system logics and/or processes and be the champion that the team goes to when they have questions.
  • Guide team members during issue-solving activities, new business requirements gathering, and day-to-day system operation.
  • Work cross-functionally to properly carry out changes and evaluate impact of new system requirements.
  • Participate in Prioritization and/or Request Management Meetings to coordinate testing when new functionalities are implemented.
  • Lead the way in tracking and reporting of key quality metrics to monitor testing efforts and results.
  • Gather proper and accurate documentation and data during internal and external audits related to the Company’s PBM processes.
  • Perform additional tasks or special projects as assigned.

What we expect of you

The bold requirements…

  • Bachelor’s Degree or Master’s Degree in Business, Engineering, Healthcare, or related field. (In lieu of a degree, equivalent relevant work experience may be considered.)
  • 3+ years of experience or equivalent in a health plan and pharmacy benefit management setting.
  • Experience with testing methodologies, troubleshooting, root cause analysis, quality assurance practices and tools.
  • Experience in analyzing large data sets through dashboard tools (e.g., Tableau, QVW and Excel tools).
  • Excellent oral and written communication skills.
  • 3+ year of previous experience in benefits configuration, benefits testing, configuration testing and implementation testing.
  • We are proud to offer a flexible hybrid work model which will require certain on-site work days (Puerto Rico Location Only). 

Nice to haves…

  • Experience with software development life cycle and quality assurance.
  • Experience with pharmacy benefit management operational standards and processes, Medicare Part D, and CMS regulations.
  • Experience in healthcare, as pharmacy technician and or in implementation testing.

Physical requirements…

  • Must be able to access and navigate each department at the organization’s facilities.
  • Sedentary work that primarily involves sitting/standing.

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves.  We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify.  “Applicant must be a United States’ citizen. Abarca Health LLC does not sponsor employment visas at this time”

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.

#LI-REMOTE #LI-NS1

 

 

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+30d

Manager, Sales Operations

SamsaraRemote - US
Bachelor's degreetableausalesforce

Samsara is hiring a Remote Manager, Sales Operations

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. 

Recent awards we’ve won include:

Glassdoor's Best Places to Work 2024

Best Places to Work by Built In 2024

Great Place To Work Certified™ 2023

Fast Company's Best Workplaces for Innovators 2023

Financial Times The Americas’ Fastest Growing Companies 2023

We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey. 

Click hereto learn more about Samsara's cultural philosophy.

About the role:

The Enterprise Sales operations team is looking for a motivated, high-impact people manager to join the team. Our team’s mandate is to empower the Enterprise sales team and streamline their ability to transact with customers, operationalize strategies to support a growing business and reimagine processes that will scale for the long term.  This role is critical to partnering with our Enterprise leadership team and requires strong cross functional collaboration, and ability to influence across a wide variety of cross-functional teams. Additionally, in this role, the manager will be responsible for the development of talent and coaching of about four coordinators and analysts.

You should apply if:

  • You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
  • You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
  • You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
  • You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click hereto learn about what we value at Samsara.

In this role, you will: 

  • Partner with our sales and cross functional leaders to develop strategies to enable our Global Sales team to close revenue quickly and efficiently
  • Support a team of four individuals to intake, asses and prioritize requests and reduce any friction points to close revenue
  • Work to build a sustainable and streamlined sales deal support model that improves the sales rep experience while increasing team efficiency
  • Develop measurements to track team and individual performance and identify areas for team-wide improvement
  • Partner with the Salesforce Systems team to fix salesforce bugs, enhance systems processes, conduct UAT testing and lead sales communications
  • Oversee governance of all Sales Policies across Enterprise sales team; run routine audits to verify compliance and data cleanliness; maintain key documentation regarding our policies and sales processes
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

  • 5+ years of experience in a sales support or deal strategy role, preferably at a high-growth technology company 
  • Experience managing teams and supporting their productivity by escalating issues, providing feedback and offering support
  • Significant experience with Salesforce, specifically Salesforce reporting, as well as experience with data visualization tools (e.g. Tableau)
  • Action-oriented to solve problems on short timelines
  • Demonstrated leadership experience driving complex, cross-functional execution
  • Comfortable with ambiguity and enthusiastic about improving efficiencies to increase sales
  • Strong organizational skills and business judgment with the ability to manage competing priorities
  • Excellent communication and critical thinking skills to understand sales policies and processes at a company, team and sales rep level
  • Bachelor's degree or higher from a top university

An ideal candidate also has:

  • 1+ year of people management experience preferred
  • Advanced analysis skills: expertise working with large and unstructured data sets and building complex models
  • Ability to build strong relationships with executives (Sales VPs and Directors) and cross-functional partners
  • High level of curiosity
  • Proactive and self-motivated

Samsara’s Compensation Philosophy:Samsara’s compensation program is designed to deliver Total Direct Compensation (based on role, level, and geography) that is at or above market. We do this through our base salary + bonus/variable + restricted stock unit awards (RSUs) for eligible roles.  For eligible roles, a new hire RSU award may be awarded at the time of hire, and additional RSU refresh grants may be awarded annually. 

We pay for performance, and top performers in eligible roles may receive above-market equity refresh awards which allow employees to achieve higher market positioning.

The range of annual on-target earnings (OTE) range for full-time employees for this position is below. Please note that OTE pay may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.
$91,630$154,000 USD

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Accommodations 

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click hereif you require any reasonable accommodations throughout the recruiting process.

Flexible Working 

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.

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Genesis is hiring a Remote Product Manager (Web) (Venture Partnership 6037)

Привіт!

Ми - Venture Partnership 6037. Ми будуємо унікальну модель роботи з перспективними продуктами: інвестуємо у проєкти на ранніх етапах, масштабуємо та допомагаємо створювати успішні компанії.

Наша місія – трансформувати Україну: державу-аутсорс у державу-продукт, побудувавши найбільший продуктовий портфель.

Ми будуємо екосистему, в якій щорічно з'являються та тестуються 100+ продуктів та шукаємо тих, хто готовий співпрацювати, експериментувати та допомагати розвивати стартап-культуру за межами Кремнієвої долини.

Наразі ми шукаємо Product Manager-aна Web напрямок. Основна задача на цій посаді — реалізовувати Growth стратегію шляхом пошуку нових ніш для основного продукту, а також проводити експерименти (A/B тести) для збільшення цільових метрик.

Ми шукаємо людину на наш пілотний (і найбільший) продукт – стартап у сфері моди, де ми робимо мільйони жінок стильнішими та щасливішими.

Що тобі варто знати про команду продуктового маркетингу в 6037:

  • Запускаємо понад 200 A/B тестів на рік: 25 мільйонів користувачів були учасниками A/B тестів за 2023 рік;
  • Досліджуємо щорічно 50+ нових ніш для продуктів партнерства;
  • Вдосконалюємо власний внутрішній продукт, що дозволяє нам пройти шлях від ідеї до початку тестування продукту за 2-3 дні.

Тобі точно до нас, якщо ти хочеш :

  • Впливати на ріст продукту. Ти відповідатимеш за покращення ключових цільових метрик, які напряму впливають на успіх бізнесу.
  • Розвиватися. Ми один з найбільш швидко зростаючих проєкті Генезису (за 2 роки команда зросла з 3 до 60+ людей): ти можеш отримати унікальну експертизу всередині нашої команди.
  • Втілювати свої ідеї в життя. Саме ця посада передбачає постійне тестування гіпотез та пошук нових ідей, а тому тут буде надана дуже широка автономія прийняття рішень.

    Якими будуть твої основні задачі:

    • Проведення А/В тестів для підвищення цільових метрик;
    • Генерація власних гіпотез для A/B тестів шляхом аналізу прямих і непрямих конкурентів, проведення якісних та кількісних досліджень, нетворкінгу зі спеціалістами зі схожих сфер;
    • Використання систем збору аналітики (Analytics, Clarity, Tableau) для формування маркетингових і продуктових інсайтів;
    • Пошук нових ніш для запуску на них існуючих продуктів шляхом якісних (продуктові інтервʼю) та кількісних (аналіз перфомансу маркетингових креативів, рісьорчі) досліджень;
    • Менеджмент дизайнерів, розробників, аналітиків задля системного розвитку нашого Web-напрямку.

    Що потрібно, щоб до нас доєднатись:

    • Від 6 міс корпоративного досвіду на аналогічних позиціях (Product & Project Manager, Business Analyst, User Acquisition Specialist etc.);
    • Відмінні аналітичні навички, вміння швидко рахувати та логічно мислити;
    • Фундаментальне розуміння статистики та теорії ймовірностей;
    • Базове розуміння процесу проведення дослідження для запуску нового продукту;
    • Знання англійської не нижче Upper Intermediate;
    • Відмінні комунікаційні навички та проактивність.

    Буде полюсом:

    • Досвід проведення A/B тестів;
    • Досвід ведення пет-проекту / стартапу.

            Що ми пропонуємо?

            • Розвиток в продуктовому менеджменті: можливість запустити свій продукт або бізнес напрямок за умови хорошого перфомансу; якщо ж ти хочеш розвиватися у продуктовому маркетингу – можливість побудувати команду з 10+ людей та управляти нею;
            • Великий простір для втілення власних ідей та впливу на продукт;
            • Можливість автономної роботи - ніякої бюрократії, швидке ухвалення рішень;
            • Моментальне бачення впливу своїх дій на успіх всього бізнесу;
            • Філософію та умови для твого постійного росту та розвитку.

              Корпоративні бенефіти:

              • Компенсація додаткового навчання на зовнішніх тренінгах і семінарах та Business і Management School для співробітників;
              • Велика електронна бібліотека та доступ до платних онлайн-курсів і конференцій, внутрішні бесіди та воркшопи;
              • Корпоративний лікар та медичне страхування;
              • Ти можеш працювати віддалено, але ми будемо раді бачити тебе в офісі.

              Твоя майбутня команда:
              У команді зараз 60+ людей. Найбільше ти взаємодіятимеш із Product Marketing Manager, командою маркетингу та продукту.

              Процес інтерв’ю:
              Дзвінок з рекрутером > тестове завдання > інтервʼю з командою > фінальне інтервʼю > оффер.

              Приєднуйся до нашої команди мрійників, інноваторів та тих, хто змінює світ.

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              +30d

              Junior+/Middle Product Analyst (6037 Venture Partnership)

              GenesisKyiv, UA Remote
              tableausqlpython

              Genesis is hiring a Remote Junior+/Middle Product Analyst (6037 Venture Partnership)

              Привіт!

              Ми – Venture Partnership 6037. Ми будуємо унікальну модель роботи з перспективними продуктами: інвестуємо у проєкти на ранніх етапах, масштабуємо та допомагаємо створювати успішні компанії.

              Наша місія – трансформувати Україну: державу-аутсорс у державу-продукт, побудувавши найбільший продуктовий портфель.

              Ми будуємо екосистему, в якій щорічно з'являються та тестуються 100+ продуктів та шукаємо тих, хто готовий співпрацювати, експериментувати та допомагати розвивати стартап-культуру за межами Кремнієвої долини.

              Компанію створили у 2022 році. За останній 2 роки вона виросла з 3 до 50+ людей в команді. Наразі більшість наших співробітників знаходяться у безпеці, ми зберегли усі робочі місця, на додаток — продовжуємо посилювати нашу команду.

              Наша позиція:

              • Ми проти війни та невиправданої агресії.
              • Ми евакуювали співробітників компанії та їх близьких із зон бойових дій, допомогли в пошуку житла і забезпечили фінансовою підтримкою.
              • Ми продовжуємо стабільно працювати для майбутнього України.

              Зараз шукаємо Junior+/Middle Product Analyst-а, який(-а) допомагатиме продуктовим командам приймати правильні рішення щодо покращення продуктів, а також будуватиме аналітичні системи, як дадуть змогу генерувати гіпотези щодо вузьких місць в роботі продуктів.

              Тобі варто про це знати:

              • Нашим продуктом користуються 500 тисяч жінок.
              • За цим стоїть команда стилістів, яка наразі налічує 30+ спеціалістів.
              • За рік наш продукт виріс у 10 разів, і це тільки початок.

              Тобі точно до нас, якщо ти хочеш:

              • Впливати на продукт. Ми працюємо з тисячами користувачів і це відкриває величезний простір для експериментів.
              • Розвиватися. За пів року роботи у нашій команді можна дізнатися в 10 разів більше, ніж в іншому місці. Ми активно ділимося експертизою та сприяємо розвитку команди.
              • Втілювати свої ідеї в життя. Ми завжди відкриті до нових ідей та охоче допоможемо в їх реалізації.

              Якими будуть твої основні задачі:

              • Аналізувати результати А/В тестів;
              • Створювати дашборди з продуктовими метриками;
              • Створювати предиктивні моделі для продуктових та платіжних метрик.

              Що потрібно, щоб до нас приєднатися:

              • Від 1 року комерційного досвіду на позиціях аналітика;
              • Знання SQL та Python і вміння застосувати ці навички при обробці великих обʼємів даних;
              • Досвід візуалізації даних за допомогою Tableau;
              • Відмінні аналітичні навички, вміння швидко рахувати та логічно мислити.

              Буде плюсом:

              • Бажання глибоко досліджувати точки зацікавлення;
              • Наполегливість і вміння закінчувати почате;
              • Розуміння роботи бізнесу та процесів в продукті.

              Що ми пропонуємо?

              • Можливість долучитися до створення українських продуктів та допомагати економіці нашої країни;
              • Автономну роботу — ніякої бюрократії, швидке ухвалення рішень;
              • Швидку прокачку знань у продакт аналітиці – з нами ти зможеш спробувати всі напрями цієї позиції за короткий проміжок часу;
              • Великий простір для втілення власних ідей та впливу на продукт.

              Корпоративні бенефіти:

              • Компенсація додаткового навчання на зовнішніх тренінгах і семінарах та Business і Management School для співробітників;
              • Велика електронна бібліотека та доступ до платних онлайн-курсів і конференцій, внутрішні бесіди та воркшопи;
              • Корпоративний лікар та медичне страхування;
              • Ти можеш працювати віддалено, але ми будемо раді бачити тебе в офісі.

              З ким ти будеш працювати?

              У команді зараз 50+ людей. Найбільше ти взаємодіятимеш із командою аналітики та продукту.

              Процес інтерв’ю: Дзвінок з рекрутером → тестове завдання → інтервʼю з командою → фінальне інтервʼю → оффер.

              Приєднуйся до нашої команди мрійників, інноваторів та тих, хто змінює світ.

              See more jobs at Genesis

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              +30d

              Marketing Performance and Analytics Analyst

              5 years of experiencetableauDesignpython

              Finn Partners is hiring a Remote Marketing Performance and Analytics Analyst

              Marketing Performance and Analytics Analyst - Finn Partners - Career PageStay updated with the latest advancements in

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              +30d

              Junior Workday Reporting Analyst

              EcoVadisWarsaw, Poland, Remote
              tableausqlDesign

              EcoVadis is hiring a Remote Junior Workday Reporting Analyst

              Job Description

              As a Junior Workday Reporting Analyst, you will be an integral part of our HR Digitalization team, contributing to the optimization and enhancement of our Workday HCM system. Your primary focus will be on configuring reports, ensuring data security, and supporting the development of dashboards and custom reports within the Workday platform.

              Responsibilities:

              1. Workday Reporting Configuration:
                • Collaborate with HR Managers/HRBPs to understand reporting requirements.
                • Configure and maintain Workday reports, ensuring accuracy, relevance, and compliance.
                • Assist in resolving reporting issues, leveraging your growing expertise in the Workday platform.
                • Customize standard reports and create new ones based on business needs.
                • Implement calculated fields and advanced filters to enhance report functionality.
              2. Data Security and Access Controls:
                • Manage security roles, permissions, and data access within Workday.
                • Ensure data privacy and compliance with company policies and regulations.
                • Monitor and troubleshoot security-related issues.
              3. Dashboard Development:
                • Design and contribute to interactive dashboards using Workday or other reporting tools (such as Google Looker Studio or Tableau, Nice to have).
                • Visualize HR metrics, trends, and KPIs for various stakeholders.
                • Empower users with self-service dashboards for real-time insights.
              4. Custom Reports and Calculated Fields:
                • Create custom reports tailored to specific business needs.
                • Utilize calculated fields to derive meaningful metrics and dimensions.
                • Collaborate with cross-functional teams to validate report accuracy.
              5. Full Reporting Lifecycle Support:
                • Participate in all phases of the reporting lifecycle, from design to deployment.
                • Provide timely support for existing reports and address any issues promptly.
              6. Technical Compliance:
                • Adhere to technical best practices, standards, and policies set by the HRIS team.

              Qualifications

              • Education: Bachelor’s degree in Computer Science, Information Systems, Business Administration or related Workday working experience.

               

              • Skills:

               

              • Familiarity with Workday reporting tools (Report Writer, Advanced Reporting).
              • Basic understanding of calculated fields and data transformation.
              • Interest in security roles, permissions, and access controls.
              • Exposure to HR processes and terminology.
              • Familiarity with Basics of SQL to write queries against databases for data extraction and reporting
              • Desired Experience:
                • Exposure to configuring and maintaining Workday reports.
                • Interest in dashboard development.
                • Eagerness to learn and contribute to custom report creation

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              +30d

              Senior Data Analyst

              ExperianBryanston, South Africa, Remote
              tableausqlazurepython

              Experian is hiring a Remote Senior Data Analyst

              Job Description

              An experienced Senior Data Analyst who will be responsible for processing, analysing, and interpreting large amounts of data to identify best practices, insights and patterns that will add value and improve our data platform and data offering. To support and manage client delivery and engagement and help us maintain our position as a market leader. The ideal candidate will have strong analytical and statistical expertise in T-SQL, Python and Azure, and possess critical thinking and problem-solving skills to support client delivery and day to day undertakings. They will also have a passion for machine learning and research, keeping abreast of the latest techniques and industry updates and be able to communicate and demonstrate their findings effectively to management and their team. The candidate will engage with other teams on data products and solutions and use their analytical and statistical expertise to transform complex data sets into actionable insights that drive business growth and success. They will perform thorough data validation and testing, to ensure that the data is properly cleansed, transformed, and stored. Implementing quality control measures to ensure data accuracy and reliability throughout the data lifecycle. Attention to detail and commitment to data quality will be critical to the success of the role.

              Qualifications

              BSc/BA in Computer Science math, software engineering, statistics, data science or a related technical field with 3 to 5 years of work experience. Microsoft SQL certification.

               

              Functional

              • Proven experience as a Data Scientist or Data Analyst.
              • Experience in data warehousing, ETL processes, data mining and data modelling.
              • Experience with big data technologies (e.g., Hadoop, Spark).
              • Knowledge of a variety of machine learning techniques (clustering, decision tree learning, artificial neural networks, etc.) and their real-world advantages/drawbacks.
              • Knowledge of Microsoft SQL Server, T-SQL, Azure and Python.
              • Proficiency in data visualization tools (e.g., Power BI, Tableau).
              • Analytical mind and business acumen.
              • Strong math skills (e.g., statistics, algorithms).
              • Problem-solving aptitude.
              • Excellent communication and presentation skills.
              • Ability to work independently and with team members from different backgrounds.
              • Excellent attention to detail.
              • A drive to learn and master new technologies and techniques.
              • Working with large datasets and moving of files between different environments.
              • Import and Export data from different database technologies.
              • Process automation and monitoring.
              • Code migration from legacy languages and systems.
              • Data Cleansing
              • Data profiling
              • Excellent team player and collaboration skills.
              • Ability to prioritize and manage multiple tasks and projects simultaneously.

              Technical

              Experienced and knowledgeable in the use of tools and techniques such as

              • Microsoft SQL Server
              • T-SQL
              • Azure Data Platform Stack
              • Azure Data Lakes/Blob
              • Azure HDInsight (Apache Spark)
              • Azure Databricks
              • Python
              • PL/pgSQL
              • Statistics

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              Stitch Fix is hiring a Remote Digital Marketing Lead, Paid Search & Display

              About the Team

              The Digital & Media team at Stitch Fix is responsible for driving new client acquisition, as well as partnering with cross-functional teams on branding and retention opportunities. At its core, Stitch Fix is a personalization service, and our team leverages data to bring that same level of personalization to our marketing -- thus driving more efficient acquisition, retention and reactivation. Partnering closely with the broader marketing team, as well as the data science, creative, finance and product teams, we deploy a significant budget against a wide array of marketing channels, while continuously experimenting across new channels and within existing ones.

              About the Role

              As a Digital Marketing Lead, you will be responsible for leading strategy and execution across Paid Search and Display. These channels are critical in driving the success of our business and unlocking incremental client growth. This role will work across a variety of channels and creative formats and run campaigns that reach customers at all parts of the marketing funnel. You will accomplish this by partnering with external agencies as well as internal teams including marketing analytics, integrated marketing, data science, and creative in setting the audience and creative strategy as well as planning/executing campaigns which align with campaign and company objectives.

              Overall, you will be challenged to push boundaries, propose and execute new ideas, and establish best practices.

              You're excited about this opportunity because you will…

              • Own acquisition and retention goals and performance metrics for Paid Search and Display campaigns, monitoring regularly for campaign effectiveness and identifying optimization opportunities.
              • Utilize a data-backed approach to decision-making and campaign management, extracting insights for actionable changes and channel optimizations.
              • Proactively make recommendations to optimize and scale campaigns through bidding/budgeting, targeting, and creative learnings.
              • Collaborate with external agencies and internal cross-functional teams to execute paid media strategies on Search and Display, aligning with overall brand and growth strategy.
              • Partner with in-house/external teams for creative development, including crafting briefs, conducting tests, and reporting on insights to optimize creative strategy across Paid Search and Programmatic Display.

              We’re excited about you because…

              • You have 4+ years of experience in Paid search and Display marketing; experience in programmatic display preferred.
                • Hands-on campaign management experience with key paid search channels such as Google and Bing.
                • Experience working with and optimizing campaigns through Demand-Side Platforms like Google Display & Video 360, Criteo, or similar platforms.
              • You possess a "Test and learn" mindset, understanding the full user journey and the impact of Paid Search and Display.
              • You are passionate about analytics, tracking, and measurement. Experience with Google Tag Manager is a plus.
              • You are comfortable pulling your own data and conducting detailed analyses using tools such as Looker, Tableau, Excel, Google Sheets (pivot tables), and SQL.
              • People describe you as a clear communicator, exceptionally organized, detail-oriented, and a team player.
              • You’re highly proactive, self-motivated, and have a stellar work ethic. You’re looking for the right company to support your growth.
              • You excel at managing initiatives across multiple stakeholders and can identify solutions that balance the needs of each.
              • You’re a builder, optimizer, and an executor, demonstrating the ability to manage campaigns at scale.

              Why you'll love working at Stitch Fix...

              • We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
              • We cultivate a community of diverse perspectives— all voices are heard and valued.
              • We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. 
              • We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
              • We boldly create the future while keeping equity and sustainability at the center of all that we do. 
              • We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
              • We offer comprehensive compensation packages and inclusive health and wellness benefits.

              About Stitch Fix

              We're changing the industry and bringing personal styling to every body. We believe in a service and a workplace where you can show up as your best, most authentic self. The Stitch Fix experience is not merely curated—it’s truly personalized to each client we style. We are changing the way people find what they love. We’re disrupting the future of retail with the precision of data science by combining it with human instinct to find pieces that fit our client’s unique style. This novel juxtaposition attracts a highly diverse group of talented people who are both thinkers and doers. This results in a simple, yet powerful offering to our customers and a successful, growing business serving millions of men, women and kids throughout the US. We believe we are only scratching the surface and are looking for incredible people like you to help us boldly create our future. 

              Compensation and Benefits

              Our anticipated compensation reflects the cost of labor across several US geographic markets, and the range below indicates the low end of the lowest-compensated market to the high end of the highest-compensated market. This position is eligible for new hire and ongoing grants of restricted stock units depending on employee and company performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site.
              Salary Range
              $143,500$155,000 USD

              This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

              Please review Stitch Fix's US Applicant Privacy Policy and Notice at Collection here: https://stitchfix.com/careers/workforce-applicant-privacy-policy

              Recruiting Fraud Alert: 

              To all candidates: your personal information and online safety are top of mind for us.  At Stitch Fix, recruiters only direct candidates to apply through our official career pages at https://www.stitchfix.com/careers/jobs or https://web.fountain.com/c/stitch-fix.

              Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from Stitch Fix, please email RecruitingOperations@stitchfix.com

              You can read more about Recruiting Scam Awareness on our FAQ page here: https://support.stitchfix.com/hc/en-us/articles/1500007169402-Recruiting-Scam-Awareness 

               

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              Instacart is hiring a Remote Financial Analyst - Investor Relations, Capital Markets and Treasury

              We're transforming the grocery industry

              At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

              Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

              Instacart is a Flex First team

              There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

              Overview

               

              About the Role

              We are looking for a Financial Analyst to join our Investor Relations, Capital Markets & Treasury team. The ideal candidate is a self-starter who excels in a fast-paced environment, is adept at multitasking, and is ruthless with prioritization. In this role, you will distill large amounts of quantitative and qualitative data into clear insights and communicate effectively with stakeholders at all levels, including senior leadership and external partners. If you approach work with a continuous improvement mindset and strong collaboration skills, we’d love to welcome you to the team. 

               

              About the Team

              This role reports to the VP of Investor Relations, Capital Markets and Treasury who’s responsible for managing analyst & investor relationships with the Street and supporting the company’s capital allocation strategies. This analyst will work closely with other members on the Investor Relations and Treasury teams as well as many other cross-functional teams Instacart. 

               

              About the Job 

              • Analyze and summarize industry, competitor and valuation information and perspectives from the investment community
              • Collect, analyze and present of investors' feedback, analysts' positions and summaries, relative stock price movements, and periodic ownership analysis
              • Monitor consensus estimates to identify the drivers of movements and analyze potential implications vs. our external outlook of the business
              • Assist with shareholder engagement activities including non-deal roadshows, in-house meetings, and conference appearances
              • Collaborate with the cross-functional teams to help ensure that all external and internal communications are integrated and consistent
              • Work closely with finance team to analyze financial results and compile important statistics and other relevant information for use during the quarterly earnings announcement and conference call, and throughout the quarter during regular discussions with investors
              • Support the administration of company’s global cash position and global cash flow forecast, monitoring and building on a consolidated and entity level
              • Ensure timeliness and accuracy of wire transfers 
              • Support the company’s capital market objectives relationships, cash flow analysis and settlements

               

              About You

              Minimum Qualifications

              • 4+ years in Investment Banking, Corporate FInance or Investor Relations
              • Polished communication skills and comfort working with internal stakeholders, including senior leadership and external partners
              • Ability to digest large amount of quantitative and qualitative data and synthesize in clear fashion
              • Self-starter with a desire to quickly learn and excel; willing and able to start, oversee and complete projects with minimal supervision 

               

              Preferred Qualifications

              • Strong Excel and PowerPoint skills are a must
              • Experience working with IR Insight, FactSet and/or other investor relations platforms is preferred
              • Experience working with Kyriba or other treasury platforms is preferred
              • Experience working with Mode, Tableau, PowerBi, or similar is preferred

              #LI -REMOTE

              Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policyhere.

              Offers may vary based on many factors, such as candidate experience and skills required for the role.Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offeringshere.

              For US based candidates, the base pay ranges for a successful candidate are listed below.

              CA, NY, CT, NJ
              $126,000$140,000 USD
              WA
              $121,000$134,000 USD
              OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
              $116,000$129,000 USD
              All other states
              $104,000$116,000 USD

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              +30d

              Customer Success Specialist, Payer

              KalderosChicago, IL, Remote
              tableausqlmobileslackqac++

              Kalderos is hiring a Remote Customer Success Specialist, Payer

              About Our Organization

              At Kalderos, we are building unifying technologies that bring transparency, trust, and equity to the entire healthcare community with a focus on pharmaceutical pricing.  Our success is measured when we can empower all of healthcare to focus more on improving the health of people. 

              That success is driven by Kalderos’ greatest asset, our people. Our team thrives on the problems that we solve, is driven to innovate, and thrives on the feedback of their peers. Our team is passionate about what they do and we are looking for people to join our company and our mission.

              That’s where you come in! 

              What You’ll Do:

              For the Customer Success Specialist, Payer position, we’re looking for someone to ensure state Medicaid agencies have a positive experience through excellent customer service, providing comprehensive support through use of Kalderos’ applications, and developing process improvements to enable Kalderos operations to scale effectively. 

              • Work with state medicaid agencies to help bring transparency, trust, and contract compliance to drug discount programs for commercial managed care.
              • Analyze and perform QC and QA to deliver validated dispute reports to state agencies.
              • Engage US state agencies in dispute resolution on behalf of customers through a timely and comprehensive outreach process including monitoring automated messaging.
              • Minimize customer escalations through proactive state dispute and communication monitoring with an emphasis on accuracy.
              • Maintain a clear understanding of customer success criteria and align with assigned Kalderos business objectives (MBOs).
              • Build and maintain workflows and business processes related to the dispute resolution management process.
              • Position yourself as the voice of the state agencies in order to troubleshoot issues that arise among various drug duplicate discount stakeholders.
              • Maintain knowledge base of industry news and state/federal policy regarding changes to invoicing, dispute resolution, and process guidelines.
              • Be curious, listen deeply, and get creative to ensure that we are providing our clients services that optimize and comply with the Medicaid Drug Rebate Program (MDRP) and the 340B Drug Pricing Program

              What You’ll Bring:

              • 1+ years of experience in administering and/or implementing a healthcare data management, medical claims, or similar SaaS/cloud-based product or platform or 2+ years in a customer success related role.
              • Demonstrated project management skills - effectively handle multiple customers, escalations, and priorities at once.
              • High level of proficiency with an office suite (such as Google for Business Applications or Microsoft Office) and Salesforce.
              • Ability to effectively communicate via virtual meeting and collaboration software.
              • Strong analytical skills with the ability to process and interpret data.
              • Excellent organization skills - work independently, prioritize and multi-task with minimal direction.
              • A sense of timeliness and urgency to address issues and resolve them expeditiously.
              • High standards for excellence and strict adherence to policies, controls, procedures, and timelines.

              Set Yourself Apart:

              • Bachelor’s degree in business, science, technology, healthcare administration field, or equivalent.
              • Experience with the 340B program, the Medicaid Drug Rebate Program (pharmacies, hospitals, clinics, PBMs, state/federal agencies) and/or commercial managed care pharmacy contracts.
              • Experience with data manipulation/data analysis using Tableau, Power BI, SQL, or equivalent.
              • Advanced degree in pharmacy, life science, healthcare administration, or accounting.
              • A keen appetite for problem-solving coupled with a sharp investigative intuition.

              Expected Salary Range: $70,000 - $90,000 + bonus

              ____________________________________________________________________________________________

              Highlighted Company Perks and Benefits

              • Medical, Dental, and Vision benefits
              • 401k with company match
              • Flexible PTO with a 10 day minimum
              • Opportunity for growth
              • Mobile & Wifi Reimbursement
              • Commuter Reimbursement
              • Continuing education reimbursement
              • Donation matching for charitable contributions
              • Travel reimbursement for healthcare services not available near your home
              • New employee home office setup reimbursement

              What It’s Like Working Here

              • We thrive on collaboration, because we believe that all voices matter and we can only put our best work into the world when we work together to solve problems.
              • We empower each other and believe in ensuring all voices are heard.
              • We know the importance of feedback in individual and organizational growth and development, which is why we've embedded it into our practice and culture. 
              • We’re curious and go deep. Our slack channel is filled throughout the day with insightful articles, discussions around our industry, healthcare, and our book club is always bursting with questions.

              To learn more:https://www.kalderos.com/company/culture

              We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!

              Kalderos is proud to be an equal opportunity workplace.  We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

              Kalderos participates in E-Verify.

               

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