Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

About the role:

Help build an indispensable product that empowers nonprofits to accomplish their remarkable missions. Are you ready to make a significant impact on the world by leveraging your extensive experience in product management and technical expertise, particularly in cutting-edge technologies such as ML/AI, data analytics, martech tools, and platform development? 

As a Staff Product Manager at Classy, you will play a pivotal role in defining and executing our product strategy, ensuring alignment with company objectives, customer feedback, and our product vision. You’re the type of person who isn’t afraid to take up the gauntlet and strives to thrill customers with features that help them solve the world's social problems. This is a highly collaborative role, partnering with cross-functional teams to drive innovation and customer satisfaction in the ever-evolving landscape of data intelligence and analytics and engagement of omnichannel solutions.

If you are excited about shaping the future of the nonprofit fundraising market, driving real change with the latest innovations, and being part of a supportive, purpose-driven team, we invite you to join us on our mission at Classy.

What you'll accomplish: 

• Define the product strategy and roadmap in collaboration with others on the team ensuring alignment of company objectives, product vision and customer feedback
• Develop and articulate compelling value propositions and product positioning, partnering with marketing and sales teams to build awareness and drive demand.
• Create learning plans to identify and test the biggest hypotheses to drive your KPIs and success metrics; analyze metrics that inform product development and continuous optimization to increase adoption and engagement
• Collaborate with a team of engineers, designers, customer success, shared services teams, analysts and operations, to define product requirements and translate them into actionable development plans, driving innovation and customer satisfaction.
• Foster ongoing relationships and communications with customers to develop a clear understanding of their goals and challenges to create a product strategy; creating a strong understanding of our customers and become an expert on the nonprofit fundraising market
• Manage, investigate, prioritize and communicate tasks and issues for completion by engineering team while communicating roadmap and product launches to the rest of Classy
• Ruthlessly prioritize backlog and work across teams to drive work that delivers value for our customers & experts.
• Present regularly to the leadership teams on project strategy and deliverables
• Perform market research, competitive analysis, and establish industry best practices to stay ahead of data-in innovations and trends.
• Continuously monitor and analyze customer feedback, market trends, and usage data to identify opportunities for improvements and new feature development.

What you bring (Required): 

• 7-10+ years designing and delivering world-class software products in a Product Management role or equivalent experience in a technical role such as software development or solution architecture. Proven track record of delivering results that impact critical business metrics. 
• Domain expertise in one or more platform technologies such as middleware systems, integrations to tools and services, API and platform, containers, data streaming, time-series, or complex event processing.
• Demonstrated curiosity and passion in learning and understanding technology & software especially around data intelligence, analytics, and omnichannel / marketing solutions
• Technically savvy with experience working with developers and architects to build scalable and highly reliant systems
• You bring a customer centric mindset. Excitement to translate users’ needs into clear, well-defined functional and technical requirements backed by data analysis and an understanding of the Classy landscape.
• Ability to comfortably analyze large data sets and ask the right data questions in order to hone your ideas and deliver features which have a high degree of ambiguity
• Capable of decomposing a big vision into bite-size milestones.
• Energized by working across multiple functions. Strong partnership and influence skill - driving prioritization and feature requirements to capabilities teams.
• Experience in leading, scaling and optimizing a growing software platform.
• Ability to dive deep with engineers to make technical tradeoff decisions and summarize it all for non-technical stakeholders and executives.
• Self-aware with a strong desire to learn and continuously improve.
• Insanely curious and data-driven, with a strong attention to design details
• Natural leadership skills and ability to work with all teams in the company, must be highly collaborative
• BA or BS degree required. Equivalent experience will be considered.

What would be awesome to have (Preferred): 

• MBA or Comp Science, Eng degree - technical degree a plus
• Product Management experience in a b2b2c business model
• Experience with nonprofits, fundraising and event management
• Strong understanding of SaaS business model
• Product Management certification

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

The total annual salary for this full-time position is $150,000 - $200,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” reportreflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

The Classy from GoFundMe team is searching for a highly professional and analytical Business Operations Manager to lead our Sales Operations and Post-Sales Operations teams. This individual will tackle complex challenges with scalable, growth-oriented solutions. We are in search of someone with strong leadership capabilities, an analytical mindset, and the ability to work effectively with stakeholders across all levels.

As Classy from GoFundMe supports thousands of nonprofit organizations in their online fundraising endeavors and aims to extend its services to thousands more, this role within our team is pivotal in fulfilling our mission to mobilize and empower the world for good.

The Job…

• Manage the Sales and Post-Sales Operations functions, ensuring the Sales and CX teams are equipped with tools, processes, and insights to drive growth and efficiency.
• Monitor key sales metrics and performance indicators, providing actionable insights to leadership.
• Work closely with the Sales team to optimize Salesforce usage and other sales technologies.
• Develop and implement strategies to streamline the sales process, from lead generation to deal closure.
• Coordinate with customer experience and account management teams to maintain high customer satisfaction and retention rates while driving customer growth and expansion.
• Foster a collaborative and performance-driven team culture.
• Analyze and interpret data to identify trends, challenges, and opportunities for improvement across sales, partner, and post-sales operations. Provide regular reports and insights to leadership to inform strategic decisions.

You…

• Bachelor’s degree in Business, Operations, or related field
• 8+ years of experience in operations, with a focus on sales, partner, or post-sales operations, preferably within a technology or subscription-based company
• Proven experience using Salesforce to manage and optimize sales processes
• Strong analytical skills and experience working with data to drive decision-making
• Excellent communication skills, both written and verbal, with the ability to work effectively with leadership and cross-functional teams
• Demonstrated leadership experience, with the ability to manage and develop a team.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $125,000 - $170,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training.  Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” reportreflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom. 

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

We are seeking a dynamic and high-performing Enterprise Account Executive with a proven track record in selling technology products and/or services to large commercial, public sector, and/or nonprofit organizations. The ideal candidate excels in exceeding sales quotas, possesses a strong affinity for complex problem-solving, and can strategically align technology solutions with organizational business challenges. Key responsibilities include growing a robust business pipeline through the cultivation of solid relationships, conducting thorough cross-departmental discovery processes, and delivering creative, thoughtful, value driven presentations. The successful candidate should demonstrate expertise in navigating and selling to multiple decision-makers, including C-Suite Executives. If you have a history of achieving sales excellence, a passion for innovative solutions, and the ability to thrive in a dynamic environment, we invite you to apply for this exciting opportunity as our Enterprise Account Executive.

The job…

• Methodically qualify, build, and manage an accurate sales pipeline; maintain a high volume of “smart” activity 
• Build and maintain an accurate pipeline to include, monthly, quarterly and annual forecasts presentations to senior management
• Work hand-in-hand with our consulting partnerships to uncover new opportunities and foster ongoing relationships within the industry
• Skillfully deliver web-based and in-person presentations, leveraging strong product knowledge and sales best practices
• Be comfortable selling to VP & C-Suite executives, navigating through multiple decision makers in complex orgs to create compelling events and secure buy-in
• Work closely with a team of Sales Development Reps to provide strategic direction and feedback
• Develop strong relationships within the market while actively marketing and promoting Classy’s brand and products through adept public relations
• Consistently overachieve your quarterly and annual sales quota and be well-compensated for doing so
• Prospect, follow up on leads, influence and respond to RFPs

You…

• 5+ years experience in positioning and selling large, complex software solutions
• Knowledge and experience working within a solution-selling or consultative selling methodology
• Strong business and technical acumen 
• Experience acquiring new business
• Strong track record of achievement selling cloud solutions
• Technically savvy and skilled in using a CRM (preferably Salesforce) and other sales software tools
• Entrepreneurial drive and work ethic
• Must be eligible to work in the United States

Preferred…

• Bachelor’s Degree
• Salesforce CRM knowledge
• Training on Sandler, MEDDICC, or other solutions based selling and forecasting methodologies
• Experience working in or selling into the non-profit sector
• Experience working with cross functional teams to push deals over the finish line (ex: channel/partnerships, solutions engineers, deal desk, product marketing)
• Experience using Salesloft, 6Sense, LinkedIn Sales Navigator, ZoomInfo, and Chorus

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The expected US salary range for this position is $217,000- $293,500, which may include potential sales incentive payments, + equity + benefits. Your recruiter can share more about the specific OTE structure for this position during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” reportreflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

Classy is seeking a dedicated and motivated individual to join our team as a Senior Solutions Engineer! In this role, you’ll be serving as a product expert and technical resource for Classy’s most strategic and complex potential and current nonprofit customers. You’ll work hand-in-hand with your account executive counterparts to support in conducting bespoke product demonstrations and strategically solution for problems facing some of the world’s most forward thinking causes. 

Additionally, Solutions Engineers serve as the bridge between our customer-facing and product teams, contributing cross-departmentally to the feedback collection, internal dialogue, and consequent improvement of our product and services.

The ideal candidate is someone who has is adept at product and technology storytelling, has a strong proficiency in solving technical problems, and is constantly looking for ways to expand their knowledge of the nonprofit sector and tech stack.

The Job…

• Develop a deep understanding of Classy's platform, features, and capabilities.
• Effectively translate customer needs into innovative solutions using the Classy platform and our technology partners
• Partner with Account Executives and Account Managers as well as product team members to support sales activities.
• Participate in all aspects of the sales evaluation process to provide expertise in addressing challenges and providing technical solutions. 
• Be a strategic owner in technical presentations and demonstrations: conduct engaging and impactful presentations that showcase the platform's features and benefits in an effort to effectively address customer requirements.
• Act as a liaison between nonprofits and the product team, facilitating effective communication and feedback. Provide valuable insights to inform the product roadmap, advise on feature enhancements, and drive continuous improvement.
• Stay updated on industry trends and standard methodologies in the nonprofit tech space. Share knowledge and insights with the team to enhance their skills and capabilities.

You… 

• Bachelor's degree or equivalent work experience.
• 3-5 years of experience in solutions engineering, sales engineering, or a related technical field.
• Strong technical skills and understanding of SaaS platforms and APIs, most notably the Salesforce ecosystem and other nonprofit tech software and integrations. 
• Outstanding communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.
• Proven track record of collaborating effectively with cross-functional team and forming relationships with customers.
• Strong problem-solving skills and a strategic approach.
• Ability to travel occasionally as needed to meet with clients or attend industry events.

Preferred…

• Experience in the nonprofit or fundraising industry 
• Knowledge of nonprofit fundraising platforms, CRM systems, marketing analytics and e-commerce technologies.
• Background in API and web development, with deep familiarity with REST APIs, webhooks, Wordpress, Drupal, and/or Shopify 

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The expected salary range for this full-time position is $121,500 - $164,500,  which may include potential sales incentive payments, + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” reportreflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

Classy'sCustomer Care Team is looking for a skilled Manager to lead our internal Customer Care team alongside managing our offshore partner as they handle front line customer contacts. You’ll play a critical role in helping nonprofits across the country make the world a better place through product education, technical assistance and spirited encouragement. 

You’ll also serve as the voice of Classy’s brand, building rewarding relationships that keep customers engaged and enthusiastic.

The ideal candidate has empathy, ability to work in a fast paced environment, and a knack for sharing knowledge.We want to talk to you if you love being part of a teamthat genuinely Cares about our nonprofit ustomers and the missions they serve. We aren’t your normal Customer Care team. We go above and beyond to advocate on behalf of our nonprofits across Classy to make their product and support experience world class.

The Job…

• Oversee all channels of customer support, including chat, email, and phone, ensuring timely and effective resolution of customer inquiries and issues.
• Build and lead a high performing service team that will deliver operational excellence by providing timely support and direction to our internal Care team and to our Tier 1 BPO operations team, and external customers.
• Ensure the team is fully optimized by managing day to day tasks (timekeeping, PTO) utilizing Care KPIs to drive maximum impact and generate value.
• A people first leader - drive employee career development within Care and beyond, setting your people up for long term success and growth.
• Work alongside our Quality Associate Manager and provide on-going coaching addressing all channels as well as delivering new process and procedures when needed.
• Serve as an escalation point for your direct reports, our vendor partners and internal Classy organization, acting as a product and process expert for customer care.
• Work with the Director, Product Support and wider CX organization to optimize the customer journey across all touchpoints through the provision of weekly reports to other CX leaders showcasing trends within the channels and taking action cross functionally to drive CX enhancements.
• Proactively seek solutions to improve operational efficiency and quality by working with product, operation and policy teams.

You…

• 3+ years experience Managing a customer facing team with both in house and offshore experience.
• Exceptional oral and written communication.Communicates respectfully, clearly, and with decisiveness, especially under challenging circumstances.
• World-class change management skills.Thrive in a world where you’ll balance team needs, changing priorities, and new ideas
• Strong emotional intelligence.You can read your team, empathize with their unique challenges and adapt to foster world-class experiences. 
• Extremely process-oriented.You’re resourceful when a process or an answer doesn’t exist and seek to evolve the way Classy Care operates.
• Willing to take risks. You thrive in highly-matrixed environment that often involves taking risks that may succeed or may fail, but know that learning from those failures is what will push the team forward. 
• Mission-driven mindset. You want a job with purpose and serve a team whose mission it is to drive the success of our customers. 
• Lead By Example.Your poise, attitude, and tenacity are front and center and the team will follow your lead.
• Dream BIG and execute smart.Your enthusiasm for challenging the status quo through innovation is contagious.  
• Proactively uncover opportunities.You can identify trends, investigate anomalies and present recommendations to the rest of the leadership team and your cross-functional partners. 

Preferred… 

• Experience working in SaaS.If you already have a deep understanding of the unique challenges Customer Care teams in SaaS face, we want to hear from you. 

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $90,000-$125,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” reportreflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom. 

If you're interested in joining the Classy Sales team as an Account Executive, but do not see an open role you'd like to apply to, please send us your resume. We'll keep your information on file, and will reach out in the future if there is a match! 

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

Classy's Commercial Sales team is seeking an expert Account Executive to work with Mid-Market customers. This segment includes the country's fastest-growing nonprofits and the biggest market opportunity for Classy.org.

You will drive the sales process in a performance-based environment and partner with prospective customers to identify how nonprofits can get the most out of our fundraising platform. We want to talk to you if you are energized by startup life, closing deals, and developing your career.

The Job…

• Methodically qualify, build, and be responsible for an accurate sales pipeline using a rigorous sales process and leveraging MEDDICC sales qualification methodology. 
• Responsible to source majority of your own pipeline. 
• Own the sales process for medium and large new logo customers from first contact, discovery call, to conducting the demo yourself, to ultimately contract negotiation.
• Artfully deliver web-based presentations, demonstrating strong product knowledge and inside sales standard methodologies.
• Sell to VP & C-Suite executives and navigate through multiple decision makers to craft compelling events and secure all approvals. 
• Consistently exceed your quarterly and annual sales quota and be well-compensated for doing so.
• Become an expert on both the Classy suite of tools and the nonprofit industry, enabling you to have consultative and strategic sales related conversations with prospects.
• Participate in Classy’s mentorship & sales advocates programs
• Hosts regional events to generate net new pipeline
• Represents Classy at industry events
• Helps manager host team stand-ups and meetings; bring new ideas/strategies and steer productive brainstorming conversations 
• Responsible for additional lead and pipeline management strategies and efforts 
• Responsible for piloting changes in process
• Forecasts quarterly accurately 

You… 

• 3+ years experience of progressive B2B experience on an inside sales team
• 2+ years experience selling in SaaS environment
• Experience with and an appetite for outbound pipeline generation and demand generation activities
• Experience managing a defined territory or book of accounts (all new business)
• Demonstrates ability to hit increased quota (pipeline production must align) 
• Pipeline management & sales process expert (Sales Stages)
• An ambitious spirit who loves to win: Track record of consistently exceeding established goals
• Excellent listening, verbal, written, negotiation, and presentation skills
• A love for the startup environment

Preferred… 

• Bachelor’s Degree
• Salesforce CRM knowledge
• Training on Sandler, MEDDICC, or other solutions based selling and forecasting methodologies
• Experience selling into the nonprofit sector
• Experience working with cross functional teams to push deals over the finish line (ex: channel/partnerships, solutions engineers, deal desk, product marketing)
• Experience using Salesloft, 6Sense, LinkedIn Sales Navigator, ZoomInfo, and Chorus

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

The total annual salary for this full-time position is $132,000 - $179,000 which may include potential sales incentive payments, + equity + benefits. Your recruiter can share more about the specific OTE structure for this position during the hiring process. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Dedication to Diversity 

Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” reportreflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom. equity + benefits. Your recruiter can share more about the specific OTE structure for this position during the hiring process.

If you're interested in joining the Classy Sales team as an Outbound Development Representative, but do not see an open role you'd like to apply to, please send us your resume. We'll keep your information on file, and will reach out in the future if there is a match! 

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

Are you a dynamic, high-performing, hyper-organized, and hard-working individual who is looking to take your sales career to the next level? The Classy sales team is hiring Outbound Development Representatives (BDRs/EDRs) to build a strong pipeline of nonprofits who want to learn how they can do more for their mission by raising more money online with Classy’s suite of fundraising technology. The ideal candidate would have previous sales development experience, be excited to pursue a career in sales, and have done their research on what makes an outstanding performer.

As an Outbound Development Representative, you will often be the first contact that a prospective customer has with Classy. You will spend your days conducting strategic outreach to decision-makers of nonprofit organizations, understanding their fundraising pain points, and building a plan to engage these organizations. You will be responsible for multi-threading various departments within organizations to build relationships, generate pipeline, facilitate qualifying calls, conduct discovery with high-level decision-makers, and execute a seamless handoff of qualified prospects to our Account Executive team.

You will work closely with Account Executives,either in the Commercial or Enterprise sector,  and thus gain a unique opportunity to develop your soft skills and business acumen from the guidance of senior sales reps.

The Job…

• Use multiple channels and approaches to obtain a minimum number of outreach activities a day to nonprofit organizations within your provided territory.
• Use strategy and creativity to reach key decision-makers within your provided territory.
• Facilitate qualifying calls and conduct discovery with high-level decision-makers.
• Work with marketing to plan creative strategies (events, mailers, conference engagement, and more) to engage your accounts.
• Methodically qualify, build, and manage an accurate sales pipeline in Salesforce using MEDDIC.
• Build Account Plans that identify key areas of entry into accounts and show an understanding of the technology, contacts, and fundraising initiatives at these nonprofits.
• Accurately document and track all activities in Salesforce.
• Consistently surpass your monthly quotas through hard work, a proactive approach to growth, and implementing feedback.
• Thrive on change while remaining highly organized, optimistic, and coachable.
• Become an expert in online fundraising - asking insightful questions, overcoming objections, and understanding your client’s needs will be critical to your success.

You…

• 1+ years of inside sales or relevant experience (selling over the phone/web preferred).
• Outbound prospecting experience.
• Excellent listening, verbal, and written skills.
• No fear of the phones!
• Experience navigating through organizations to reach decision-makers.
• A growth mindset, consistently working to improve your skills and adapt in a changing environment.
• High level of emotional intelligence.
• Positive attitude and a drive to win.
• Technically savvy.

Preferred…

• Bachelor's Degree.
• Previously trained in consultative/value-based selling.
• Experience using a CRM, preferably Salesforce.
• Experience using one or more of the following: Salesloft, 6Sense, LinkedIn Sales Navigator, or similar tools.
• Have an appetite for learning! You might watch TED Talks for fun, are keen on turning training and feedback into action, and practice continuous proactive self-improvement.
• Problems don’t intimidate you and you’re self-motivated to improve systems. You might see a process and say, “I can make this better.”
• Bringing new, creative ideas to the table excites you. You’re not scared away by a blank slate and have a willingness to collaborate with team members to brainstorm new outreach ideas.
• Are committed to a high standard of integrity and work ethic.
• Are an excellent listener, assertive, persistent, and persuasive - show us your grit!
• Thrive off surpassing goals.
• Are adaptable and can think on your feet. When faced with new challenges, or tough conversations, failure simply isn't an option.
• Are hyper-organized and cannot tolerate things “slipping through the cracks.”

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The expected US salary range for this position is $71,000 - $96,000, which may include potential sales incentive payments, + equity + benefits. Your recruiter can share more about the specific OTE structure for this position during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” reportreflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom. 

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

Are you a dynamic, high-performing, hyper-organized, and hard-working individual who is looking to take your sales career to the next level? The Classy sales team is hiring Outbound Development Representatives (BDRs/EDRs) to build a strong pipeline of nonprofits who want to learn how they can do more for their mission by raising more money online with Classy’s suite of fundraising technology. The ideal candidate would have previous sales development experience, be excited to pursue a career in sales, and have done their research on what makes an outstanding performer.As an Outbound Development Representative, you will often be the first contact that a prospective customer has with Classy. You will spend your days conducting strategic outreach to decision-makers of nonprofit organizations, understanding their fundraising pain points, and building a plan to engage these organizations. You will be responsible for multi-threading various departments within organizations to build relationships, generate pipeline, facilitate qualifying calls, conduct discovery with high-level decision-makers, and execute a seamless handoff of qualified prospects to our Account Executive team.

You will work closely with Account Executives,either in the Commercial or Enterprise sector,  and thus gain a unique opportunity to develop your soft skills and business acumen from the guidance of senior sales reps.

The Job…

• Use multiple channels and approaches to obtain a minimum number of outreach activities a day to nonprofit organizations within your provided territory.
• Use strategy and creativity to reach key decision-makers within your provided territory.
• Facilitate qualifying calls and conduct discovery with high-level decision-makers.
• Work with marketing to plan creative strategies (events, mailers, conference engagement, and more) to engage your accounts.
• Methodically qualify, build, and manage an accurate sales pipeline in Salesforce using MEDDIC.
• Build Account Plans that identify key areas of entry into accounts and show an understanding of the technology, contacts, and fundraising initiatives at these nonprofits.
• Accurately document and track all activities in Salesforce.
• Consistently surpass your monthly quotas through hard work, a proactive approach to growth, and implementing feedback.
• Thrive on change while remaining highly organized, optimistic, and coachable.
• Become an expert in online fundraising - asking insightful questions, overcoming objections, and understanding your client’s needs will be critical to your success.

You…

• 1+ years of inside sales or relevant experience (selling over the phone/web preferred).
• Outbound prospecting experience.
• Excellent listening, verbal, and written skills.
• No fear of the phones!
• Experience navigating through organizations to reach decision-makers.
• A growth mindset, consistently working to improve your skills and adapt in a changing environment.
• High level of emotional intelligence.
• Positive attitude and a drive to win.
• Technically savvy.

Preferred…

• Bachelor's Degree.
• Previously trained in consultative/value-based selling.
• Experience using a CRM, preferably Salesforce.
• Experience using one or more of the following: Salesloft, 6Sense, LinkedIn Sales Navigator, or similar tools.

• Have an appetite for learning! You might watch TED Talks for fun, are keen on turning training and feedback into action, and practice continuous proactive self-improvement.
• Problems don’t intimidate you and you’re self-motivated to improve systems. You might see a process and say, “I can make this better.”
• Bringing new, creative ideas to the table excites you. You’re not scared away by a blank slate and have a willingness to collaborate with team members to brainstorm new outreach ideas.
• Are committed to a high standard of integrity and work ethic.
• Are an excellent listener, assertive, persistent, and persuasive - show us your grit!
• Thrive off surpassing goals.
• Are adaptable and can think on your feet. When faced with new challenges, or tough conversations, failure simply isn't an option.
• Are hyper-organized and cannot tolerate things “slipping through the cracks.”

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The expected US salary range for this position is $71,000 - $96,000, which may include potential sales incentive payments, + equity + benefits. Your recruiter can share more about the specific OTE structure for this position during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” reportreflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom. 

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

Classy is seeking an experienced product manager to lead the teams focused on delivering a best in class eCommerce checkout experience. Classy’s ideal candidate has deployed SaaS technologies with speed and scale, and understands how to provide elegant and highly effective solutions to complex problems, in service of our customers. 

This role requires a candidate with strong analytical skills using data driven approach(es) and a passion for driving business results. This role will include significant interaction with our customers, engineering, product design, marketing, customer success and other cross-functional product teams. Collaboration and dissemination of information among these teams will be essential to the execution of the job role.

The Job…

• Define the product strategy and roadmap in collaboration with others on the team ensuring alignment of company objectives, product vision and customer feedback.
• Leverage data, analytics and user feedback to identify trends, issues, and opportunities for improvement.
• Be a subject matter expert in eCommerce best practices, breakthroughs and trends.  
• Work alongside our A/B testing team to run experiments to validate hypotheses and drive incremental improvements in conversion rates.
• Continuously evaluate and optimize the donation checkout experience, ensuring that it is easy to use, engaging, and effective in converting visitors into donors.
• Develop and maintain a deep understanding of our customers, including their behaviors, preferences, and pain points, through research, user testing, and data analysis.
• Create product requirements and user stories.
• Lead a highly collaborative, cross functional team with several internal and external stakeholders.
• Organize releases, release dates and sprints with engineering leaders while communicating roadmap and product launches to the rest of Classy.
• Manage, investigate, prioritize and communicate tasks and issues for completion by engineering team.
• Be the go-to source of knowledge for your product and your customers.

You… 

• 5 years or more experience in SaaS Product Management
• Track record of delivering strong eCommerce shopping cart or checkout experiences 
• Strong analytical skills, with the ability to leverage data to inform decisions and drive results.
• Must communicate clearly, and partner effectively with engineering, product design and non-technical staff
• Experience with A/B testing, user research, and web analytics tools.
• Excellent organization and communications skills. Must be highly collaborative.
• Natural leadership skills and ability to work with all teams in the company
• Creative and resourceful - always finds a way to unblock yourself and your team
• Deep understanding of and empathy for users

Preferred… 

• Product Management experience in a B2B or B2C business model
• Experience with nonprofits, fundraising and event management
• Strong understanding of SaaS business model
• Product Management certification

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $120,000 - $165,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” reportreflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

Classy is looking for an elite SaaS Lead Product Marketing Manager to lead all aspects of our world-class product marketing and business development teams. You’ll help define Classy’s market differentiation, position Classy products to nonprofits of all sizes, create go to market campaigns, customer communications, and materials that will propel ambitious sales growth goals year after year - getting more money to organizations improving the world.

The job...

• Join a team of skilled product marketers to guide the product roadmap, manage product and feature scoping, define target markets, and build and implement go-to-market plans
• Partner with executive and product leadership to assess and bring future market/product opportunities to the table
• Refine product differentiators to build effective messaging and assets
• Refine, evolve, and build out a full set of enterprise software sales materials to improve our Sales and Post Sales teams’ success
• Build and implement adoption and expansion strategies for our existing customer base, including account planning and demand generation for new products
• Compile and assimilate customer, competitive and industry insights, in partnership with product management, to create business cases and requirements for new product offerings
• Establish and implement a content vision for Classy.org and own constant improvement an ongoing basis to drive more engagement
• Help guide our approach to building, integrating, and buying ancillary technologies

You...

• 8+ years in product marketing, with recent senior roles in B2B product marketing
• Experience with API’s/Integrations
• Solid understanding of technology platforms and B2B SaaS business development
• Extensive experience negotiating terms and closing contracts for business
• Strategic problem solver
• Strong multi-functional partner, particularly with Product, Sales, and Post-Sales organizations
• Strong written communicator
• Ability to perform at both a high level and aggressive velocity

What would be incredible to have (preferred):

• 4+ in Enterprise Software companies or working in fundraising/foundation-related leadership role or deep knowledge of market trends and competitive landscape

Why you’ll love it here: 

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees   
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every month  for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: consider everything, do the right thing, spread empathy, delight the customer, and give back.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!
• Ourcommitment to Sustainability.Classy exists to create a more inclusive and sustainable world for all. 

Dedication to Diversity 

Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.

The total annual salary for this full-time position is $125,000 - $170,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

For recent company news and announcements, visit our Newsroom.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

We are seeking a dynamic and high-performing Enterprise Account Executive with a proven track record in selling technology products and/or services to large commercial, public sector, and/or nonprofit organizations. The ideal candidate excels in exceeding sales quotas, possesses a strong affinity for complex problem-solving, and can strategically align technology solutions with organizational business challenges. Key responsibilities include growing a robust business pipeline through the cultivation of solid relationships, conducting thorough cross-departmental discovery processes, and delivering creative, thoughtful, value driven presentations. The successful candidate should demonstrate expertise in navigating and selling to multiple decision-makers, including C-Suite Executives. If you have a history of achieving sales excellence, a passion for innovative solutions, and the ability to thrive in a dynamic environment, we invite you to apply for this exciting opportunity as our Enterprise Account Executive.

The Job...

• Methodically qualify, build, and manage an accurate sales pipeline; maintain a high volume of “smart” activity 
• Build and maintain an accurate pipeline to include, monthly, quarterly and annual forecasts presentations to senior management
• Work hand-in-hand with our consulting partnerships to uncover new opportunities and foster ongoing relationships within the industry
• Skillfully deliver web-based and in-person presentations, leveraging strong product knowledge and sales best practices
• Be comfortable selling to VP & C-Suite executives, navigating through multiple decision makers in complex orgs to create compelling events and secure buy-in
• Work closely with a team of Sales Development Reps to provide strategic direction and feedback
• Develop strong relationships within the market while actively marketing and promoting Classy’s brand and products through adept public relations
• Consistently overachieve your quarterly and annual sales quota and be well-compensated for doing so
• Prospect, follow up on leads, influence and respond to RFPs

You...

• 5+ years experience in positioning and selling large, complex software solutions
• Knowledge and experience working within a solution-selling or consultative selling methodology
• Strong business and technical acumen 
• Experience acquiring new business
• Strong track record of achievement selling cloud solutions
• Technically savvy and skilled in using a CRM (preferably Salesforce) and other sales software tools
• Entrepreneurial drive and work ethic
• Must be eligible to work in the United States

 Preferred...

• Bachelor’s Degree
• Salesforce CRM knowledge
• Training on Sandler, MEDDICC, or other solutions based selling and forecasting methodologies
• Experience working in or selling into the non-profit sector
• Experience working with cross functional teams to push deals over the finish line (ex: channel/partnerships, solutions engineers, deal desk, product marketing)
• Experience using Salesloft, 6Sense, LinkedIn Sales Navigator, ZoomInfo, and Chorus

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

The expected US salary range for this position is $217,000 - $293,500 which may include potential sales incentive payments, + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range and OTE structure based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” reportreflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

Join Classy's Product Technology team as a Staff Test Automation Engineer!

Are you passionate about automation, love coding, and enjoy mentoring? Do you want to play a key role in enhancing, designing, developing, and executing the automation test strategy for a leading online fundraising platform? If so, we want to hear from you!

In this pivotal role, you'll act as a thought leader, delivering innovative test engineering solutions that drive our success in reducing feedback cycles, minimizing defects, and increasing visibility into Test Engineering. As part of our growing team, you'll need a “can-do” attitude and the ability to contribute across the SDLC, ready to roll up your sleeves and get the job done.

The Job…

• Lead test engineering efforts to expand automation, continuously improve our automation stack, and nurture the automation skills of all team members
• Enhance our existing functional automation suite based on user stories
• Establish and grow a performance testing suite focused on customer-facing features
• Work independently, owning test automation strategy and projects to achieve quality, schedule, financial, and technical goals while advocating for the benefits of test automation

You… 

• Bachelor’s degree in engineering or a related discipline
• 6+ years of hands-on experience in designing, developing, enhancing, and maintaining automation for web applications and backend services in a fast-paced scrum environment, with both UI and API experience (Python, JavaScript)
• A passion for building automation suites that improve quality and reduce feedback cycles on both front-end and back-end
• Extensive experience with automation tools and technologies
• Proficiency in using Playwright 
• Ability to write and maintain custom test scripts in Playwright
• Familiarity with integrating Playwright tests into CI/CD pipelines
• Expertise in debugging Playwright tests and optimizing test performance
• Strong interpersonal skills and a professional demeanor
• Capability to provide strategic direction and mentorship in designing robust automation frameworks
• Ability to lead and conduct technical training sessions, workshops, and code reviews
• Experience in developing and documenting best practices and guidelines for test automation
• Excellent oral and written communication skills, with advanced presentation abilities
• A highly effective team player with strong customer empathy
• Flexible, humble, and driven, capable of thriving in a team-oriented scrum environment

Preferred… 

• Master’s degree in Computer Science
• Experience programming with JavaScript
• Experience with Enterprise SaaS applications deployed to AWS.
• Nonprofit or online fundraising experience.
• Knowledge of performance testing tools and methodologies

*Ideally seeking a candidate based in the Pacific Time Zone.

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

The total annual salary for this full-time position is $120,000 - $165,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” reportreflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

Classy is hiring for a Senior Solutions Architect to create and deliver innovative technical solutions that help our nonprofit clients complete their goals and mission and drive lifelong customer value!

The Senior Solutions Architect is a hands-on technical advisor and leader that plays a vital role in creating continuity from sales to delivery. They provide technical guidance and support in crafting custom solutions in the sales cycle and then leverage their understanding of clients’ business needs, Classy capabilities, and partner networks to lead the delivery of the solutions they recommend.

This role will build trusted relationships with c-level executives and technical decision makers and have the opportunity to work with Classy’s most complex, ambitious clients to drive solutions on the Classy fundraising platform which has helped organizations raise more than $7 billion since 2011.

The Job…

• Serve as a strategic partner and trusted advisor to the client for all technical and implementation related solutions, ensuring alignment with the client’s business objectives
• Drive pre-sales activities such as technical discovery and deep-dive sessions with prospects
• Conduct in-depth analysis of client requirements, business processes, technical challenges, and implementation requirements
• Proactively manage risk areas in the solution and contribute to seeing issues through to completion
• Build trusted relationships with c-level executives and technical decision makers and manage customer expectations throughout the sales cycle and delivery 
• Negotiate solutions and align with project managers, sales engineering, SI partners, and internal teams to support planning and implementation in close collaboration with the client
• Act as the “Voice of the Customer” to bring insights, trends and opportunities to the leadership, product and engineering teams from the forefront and prioritized for delivery.
• Maintain familiarity with SaaS market dynamics, in particular contemporary technologies and processes as well as stay up to date on trends within the nonprofit industry

You… 

• 6+ years of relevant consulting or professional services experience designing technical solutions
• 4+ years as a certified salesforce administrator architecting, designing and implementing the integration architectures and applications on large-scale technical projects
• 4+ years of experience with Salesforce implementation and configuration, including NPSP, Nonprofit Cloud, managed packages, duplicate management best practices, flows, and security controls
• Experience in detailing customer requirements, business processes and systems design and making recommendations for future state improvements
• Strong knowledge & experience with ReST APIs, JS, and implementing middleware
• Strong organizational skills 
• Exceptional oral and written communication. Must be able to communicate technical concepts clearly and effectively   
• Able to take ownership of complex technical problems and drive them to resolution
• Ability to understand customer requirements and translate them into technical design
• Strong people skills to lead collaboration across functions and organizations
• Exceptional client management and communication skills, ability to guide, train and negotiate technical decisions
• Experience working in direct client engagements and in project/cost estimation techniques
• Superior analytical, problem solving and critical thinking abilities
• Degree or equivalent relevant experience based on the core responsibilities of the role

Preferred…

• Experience in payment processing systems
• Experience with Zapier, Omatic, Microsoft Dynamics, Google Analytics/Tag Manager, or Blackbaud systems
• Experience with the nonprofit / fundraising industry

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

The total annual salary for this full-time position is $135,000 - $180,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” reportreflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

Classy's Commercial Sales team is seeking an expert Senior Account Executive to work with Mid-Market customers. This segment includes the country's fastest-growing nonprofits and the biggest market opportunity for Classy.org.

You will drive the sales process in a performance-based environment and partner with prospective customers to identify how nonprofits can get the most out of our fundraising platform. We want to talk to you if you are energized by startup life, closing deals, and developing your career.The job…

• Methodically qualify, build, and be responsible for an accurate sales pipeline using a rigorous sales process and leveraging MEDDICC sales qualification methodology. 
• Responsible to source majority of your own pipeline. 
• Own the sales process for medium and large new logo customers from first contact, discovery call, to conducting the demo yourself, to ultimately contract negotiation.
• Artfully deliver web-based presentations, demonstrating strong product knowledge and inside sales standard methodologies.
• Sell to VP & C-Suite executives and navigate through multiple decision makers to craft compelling events and secure all approvals. 
• Consistently exceed your quarterly and annual sales quota and be well-compensated for doing so.
• Become an expert on both the Classy suite of tools and the nonprofit industry, enabling you to have consultative and strategic sales related conversations with prospects.
• Participate in Classy’s mentorship & sales advocates programs
• Hosts regional events to generate net new pipeline
• Represents Classy at industry events
• Helps manager host team stand-ups and meetings; bring new ideas/strategies and steer productive brainstorming conversations 
• Responsible for additional lead and pipeline management strategies and efforts 
• Responsible for piloting changes in process
• Forecasts quarterly accurately 

You…

• 5+ years experience of progressive B2B experience on an inside sales team
• 3+ years experience selling in SaaS, ed-tech, healthcare, or at a non-profit.
• Experience with and an appetite for outbound pipeline generation and demand generation activities
• Experience managing a defined territory or book of accounts (all new business)
• Demonstrates ability to hit increased quota (pipeline production must align) 
• Pipeline management & sales process expert (Sales Stages)
• An ambitious spirit who loves to win: Track record of consistently exceeding established goals
• Excellent listening, verbal, written, negotiation, and presentation skills
• A love for the startup environment

Preferred…

• Bachelor’s Degree
• Salesforce CRM knowledge
• Training on Sandler, MEDDICC, or other solutions based selling and forecasting methodologies
• Experience selling into the non-profit sector
• Experience working with cross functional teams to push deals over the finish line (ex: channel/partnerships, solutions engineers, deal desk, product marketing)
• Experience using Salesloft, 6Sense, LinkedIn Sales Navigator, ZoomInfo, and Chorus

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The expected US salary range for this position is $174,000-$235,000 which may include potential sales incentive payments, + equity + benefits. Your recruiter can share more about the specific OTE structure for this position during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” reportreflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom. 

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit www.classy.org.

As a Senior Account Manager, you will be responsible for managing and nurturing client accounts to maximize both client satisfaction and company growth.. Your main focus will be on renewals and up-selling, ensuring that our clients receive outstanding service and support.

 The Job…

• Build and foster positive relationships with clients understanding their business needs, and ensuring satisfaction & results with our platform. Expertly multi-threads within accounts to expand usage and build deeper relationships.
• Carry two sales quotas, renewals + growth, assigned by the business. 
• Sr. Account Managers are responsible for achieving or exceeding these targets through retaining revenue, upselling, and expanding customers within their book of business. 
• Through whitespacing & deep discovery, identify opportunities to expand usage of the platform within their book of business. Strategically & tactically supports platform growth by additional feature adoption, successfully migrating campaigns to drive revenue growth & customized renewal proposals. 
• Deeply understand the goals & needs of your accounts through discovery and by evaluating overall health metrics, data points & potential risks to retain & grow clients at the time of renewal.
• Skillfully negotiate contracts, pricing, and terms with clients. 
• Navigate contracts with a holistic lens & work to secure long-term commitments from clients.
• Skilfully & creatively, develop and execute effective sales strategies to achieve and exceed quota. 
• Demonstrates ability to drive the sales cycle across multiple departments from identification to closing.
• Collaborate with Growth Strategists to implement plans for successful adoption. 
• Collaborate with other departments, such as marketing, PMM & product to drive lead generation & advocate for product needs.
• Provide accurate sales forecasts and regular updates on opportunities that have been identified & actively pursued. 
• This includes tracking progress towards quota and identifying areas for improvement.
• Effectively & consistently provide well-articulated account updates to executive leadership.
• Work in close collaboration with the Growth Strategist team & continue to identify areas of opportunity to support growth with our clients. 
• Work closely with internal teams, including marketing, customer experience, and product development, to ensure a cohesive and positive customer experience.
• Serve as a lead for special projects &/or as a peer mentor

You… 

• 5+ years experience in sales, preferably in a SaaS or technology environment.
• Seasoned sales acumen and negotiation skills.
• Excellent communication and interpersonal skills.
• Results-oriented mindset with a focus on achieving and exceeding revenue targets.
• Deep familiarity with our platform, its features, and the competitive landscape.
• Ability to manage a book of client accounts and prioritize effectively.

Preferred…

• Proven track record of listening, negotiating, and presenting to clients.
• Experience using a CRM, preferably Salesforce 

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

The expected US salary range for this position is $158,000 - $214,000, which may include potential sales incentive payments, + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific OTE structure for this position during the hiring process

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” reportreflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom. 

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

The Job...

• Partner with senior management to own and drive core business initiatives.
• Drive the evolution of our new E-Commerce platform.
• Manage the lifecycle of the existing fundraising platform and providing a strategic migration to new and upcoming products
• Evaluate technical solutions that contribute to the exciting growth phase of the company.
• Manage and coach engineers to become proficient developers using best software development practices and processes.
• Analyze, design, and develop software that delivers clean, maintainable code within a large, complex, and established code base.
• Learn and grow your skills by working collaboratively with experienced and engaged developers to design new features and re-architect existing ones

You...

• Bachelor’s Degree in Computer Science or a related field, or equivalent work experience.
• 8+ years directly managing engineers at any level (new graduates to leads)
• Direct responsibility for delivering features on a defined roadmap
• 10+ years of professional software development experience with server-side, web-based technologies (full stack preferred)
• 3+ years of e-commerce software development experience
• Excellent understanding of distributed software architecture with experience debugging distributed systems with high data loads.
• Advanced proficiency with Javascript Frameworks - React, Angular, and server side backends in Node.js, PHP, and Linux.
• Familiarity with GraphQL, Elasticsearch, Docker, AWS (EC2, ECS, Lambda, SNS).
• Ability to understand product requirements and translate them into technical solutions.
• Experience with Scrum/Agile development methodologies.
• Proficient with microservice architecture with a solid understanding of strengths and weaknesses
• Proficiency in schema design in relational or NoSQL databases (MySQL, MongoDB).
• An innate sense of quality, and sharp engineering skills with strong computer science fundamentals.

Preferred...

• 10+ years of software development experience with distributed teams
• Experience with refactoring complex single page apps and/or migrating from one framework to another (i.e. Angular > React)
• Experience building PCI compliant systems
• Experience with managing down tech debt and balancing it with new product development.

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

The total annual salary for this full-time position is $175,000 - $250,000+ equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” reportreflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

Classy fundraising platform helps millions of supporters safely and securely donate to nonprofits and the inspiring causes they stand for. We’re looking for an experienced product designer to design experiences for events, administrators, both browser and mobile based. You will have a design system to leverage in order to create consistent, high quality customer experiences. More than anything, you really care and want to use the power of design for good.

The Job…

• Create the vision and execute on a holistic event experience that has multiple touch points in person, digitally, within browsers as well as mobile applications.
• Create simple and intuitive experiences by distilling product requirements and user goals into sketches, wireframes, and prototypes and continuously iterating to meet customer needs. 
• Have a deep understanding of customer needs, backed by qualitative and quantitative measures.
• Collaborate with a team of dedicated designers, PMs, engineers, and customers in all phases of design, from discovery to execution.
• Effectively negotiate your design solutions, validated through user research.
• Advocate on behalf of the customer, with the goal of creating the most efficient and easy-to-understand experience possible.
• Ideate, design, and build experiences with an accessibility and inclusive first mentality.

You… 

• 4+ years of experience working as a Product Design 
• A portfolio of impactful case studies that showcase your ability to identify personas, map customer journeys, build consensus, and iterate based on feedback and data
• Capacity for simplifying complexity and the ability to create successful user experiences
• Experience applying accessibility and inclusive design principles to all initiatives
• Experience conducting user research and analysis
• Experience creating new visual directions, including color theory and typography, and ensuring they’re carried out consistently
• Experience designing mobile applications and browser based experiences
• Strong organizational skills with the ability to communicate and present complex ideas clearly in both verbal and written formats
• Unparalleled collaboration skills and extensive experience partnering with engineers to create beautiful products in an agile environment
• Familiarity with programming (HTML, CSS, JavaScript, React)
• Experience working in Figma

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $120,000 - $165,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” reportreflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

This is a technical support leadership position in which you’ll manage a team of product support specialists and technical support engineers for Classy’s integration products. You'll set the team support strategy and goals, actively grow your team’s capabilities to support the customer, and drive technical integration solutions with the product and development team. You will partner cross-functionally to align on priorities and use your problem solving skills to make strategic decisions that improve the overall integration support experience for our customers. You are collaboration-focused, work well through ambiguity and changing business landscape, and are skilled in influencing senior stakeholders through effective communication.

The Job…

• Manage, motivate and develop a team of integration support specialists and engineers
• Develop a working knowledge of integration products to mentor and coach team in troubleshooting issues and blockers
• Monitor and maintain agent productivity levels in accordance with targets and KPI’s
• Ensure directs have the necessary skills and knowledge to fulfill their roles through consistent and regular 1-1’s, process building and regular training sessions
• Provide support on customer escalation calls
• Establish and reinforce scope of support for 3rd party integrations
• Alignment cross-departmentally to ensure product releases are inclusive of the SF integration 
• Contribute to the scoping of new integration offerings to ensure that end user integration support and tooling is considered to enable our customers + decrease time to resolution for customer reported issues
• Develop support strategy for future planned integrations + API work, and ensure team success with accountability measures

You… 

• 4+ years experience in support management (IC level 1- 4) 
• Basic competency of CRM’s (preferred: Salesforce, Microsoft Dynamics) and analytics (preferred: Google Analytics, Google Tag Manager, Zapier)
• Basic competency in popular coding languages (preferred: APIs, CSS, HTML, React)
• You enjoy empowering users with the knowledge to do things for themselves in the future, not just fixing things for them.
• Proven technical problem solving, business process development, and analytical capabilities
• Exceptional written and verbal communication skills; ability to communicate effectively with all levels of employees, clients, and executive management

Why you’ll love it here...

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $110,000 - $150,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” reportreflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit www.classy.org.

Classy's Commercial Sales team is seeking an expert Account Executive to work with Mid-Market customers. This segment includes the country's fastest-growing nonprofits and the biggest market opportunity for Classy.org.

You will drive the sales process in a performance-based environment and partner with prospective customers to identify how nonprofits can get the most out of our fundraising platform. We want to talk to you if you are energized by startup life, closing deals, and developing your career.

The Job…

• Methodically qualify, build, and be responsible for an accurate sales pipeline using a rigorous sales process and leveraging MEDDICC sales qualification methodology. 
• Responsible to source majority of your own pipeline. 
• Own the sales process for medium and large new logo customers from first contact, discovery call, to conducting the demo yourself, to ultimately contract negotiation.
• Artfully deliver web-based presentations, demonstrating strong product knowledge and inside sales standard methodologies.
• Sell to VP & C-Suite executives and navigate through multiple decision makers to craft compelling events and secure all approvals. 
• Consistently exceed your quarterly and annual sales quota and be well-compensated for doing so.
• Become an expert on both the Classy suite of tools and the nonprofit industry, enabling you to have consultative and strategic sales related conversations with prospects.
• Participate in Classy’s mentorship & sales advocates programs
• Hosts regional events to generate net new pipeline
• Represents Classy at industry events
• Helps manager host team stand-ups and meetings; bring new ideas/strategies and steer productive brainstorming conversations 
• Responsible for additional lead and pipeline management strategies and efforts 
• Responsible for piloting changes in process
• Forecasts quarterly accurately 

You… 

• 3+ years experience of progressive B2B experience on an inside sales team
• 2+ years experience selling in SaaS environment
• Experience with and an appetite for outbound pipeline generation and demand generation activities
• Experience managing a defined territory or book of accounts (all new business)
• Demonstrates ability to hit increased quota (pipeline production must align) 
• Pipeline management & sales process expert (Sales Stages)
• An ambitious spirit who loves to win: Track record of consistently exceeding established goals
• Excellent listening, verbal, written, negotiation, and presentation skills
• A love for the startup environment

Preferred… 

• Bachelor’s Degree
• Salesforce CRM knowledge
• Training on Sandler, MEDDICC, or other solutions based selling and forecasting methodologies
• Experience selling into the nonprofit sector
• Experience working with cross functional teams to push deals over the finish line (ex: channel/partnerships, solutions engineers, deal desk, product marketing)
• Experience using Salesloft, 6Sense, LinkedIn Sales Navigator, ZoomInfo, and Chorus

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

The total annual salary for this full-time position is $132,000 - $179,000 which may include potential sales incentive payments, + equity + benefits. Your recruiter can share more about the specific OTE structure for this position during the hiring process. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom. 

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visitwww.classy.org.

The Classy sales team is hiring Business Development Representatives (BDRs) to support our push upmarket. The ideal candidate would have previous sales development experience, be excited to pursue a career in sales, and someone who has done their research on what makes an outstanding performer.

BDRs are often the first contact that a prospective customer has with Classy and spend their days conducting strategic outreach to decision makers of nonprofit organizations, while also following up and championing business relationships. BDRs are measured by their ability to strategically penetrate multiple departments within organizations to generate pipeline, facilitate qualifying calls and conduct discovery with high-level decision makers, and complete a seamless handoff of qualified prospects to our Account Executive team.

BDRs work closely with Account Executives, and thus gain a unique opportunity to develop their soft skills and business acumen from the guidance of senior sales reps; allowing BDRs to develop beneficial full cycle sales skills. The level of business and professional growth within this role is unmatched.

Success in this role is obtained by working closely with the Account Executive team to strategically target accounts, exceed monthly, quarterly, and yearly pipeline goals and handling pressure in a team-focused environment that is dedicated to success.

The Job...

• Use multiple channels and approaches to obtain a minimum of 50 outreach activities a day to non-profit organizations within provided territory
• Use strategy and creativity to reach key decision makers within provided territory
• Facilitate qualifying calls and conduct discovery with high-level decision makers
• Methodically qualify, build, and manage an accurate sales pipeline in Salesforce using MEDDIC
• Accurately document and track all activities in Salesforce
• Consistently surpassing your monthly quotas through hard work, a proactive approach to growth, and implementing feedback
• Thrive on change while remaining highly organized, optimistic, and coachable
• Become an expert in online fundraising - asking insightful questions, overcoming objections and understanding your client’s needs will be critical to your success.

You...

• 1+ years of inside sales or relevant experience (selling over the phone/web preferred)
• Outbound prospecting experience
• Excellent listening, verbal and written skills
• No fear of the phones!
• Experience navigating through organizations to reach decision makers
• A growth mindset, consistently working to improve your skills and adapt in a changing environment
• High level of emotional intelligence
• Positive attitude and a drive to win

Preferred...

• Bachelor's Degree
• Previously trained in consultative / value-based selling
• Experience using a CRM, preferably Salesforce
• Experience using one or more of the following: Salesloft, 6Sense, LinkedIn Sales Navigator, ZoomInfo, and Chorus

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

The expected US salary range for this position is $71,000.00 - $96,000.00, which may include potential sales incentive payments, + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range and OTE structure based on your location for this position during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” reportreflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.