Position Summary

PredictionHealth is looking for a Client Success Specialist to join our growing team. This person's core function will be to help us grow and maintain our base of clients. You will be hands-on in executing Operations initiatives including client onboardings, client business reviews, customer success initiatives (e.g. creation of support materials, capturing client feedback to help inform and enhance the product), among other general tasks.

PredictionHealth is a healthcare technology company leveraging proprietary Artificial Intelligence (AI) solutions to improve the lives of healthcare providers. This position represents a tremendous opportunity to grow with a dynamic startup at the forefront of innovation in the field. If you are a creative, motivated, and results-driven individual, we'd like to meet you!

Essential Duties and Responsibilities

• Manage onboarding process for new clients and business reviews for existing clients to ensure they are getting the most out of the PredictionHealth platform and to drive client retention
• Developing a thorough familiarity with our current and future products to be able to articulate the value to current and future clients
• Relaying customer feedback to enable the development and improvement of current and future products
• Generating content and customer support documentation to ensure client satisfaction and retention
• Provide input and guidance on product development of PT specific product lines
• Participation in training programs as required by company
• Other ad-hoc projects as needed

Minimum Requirements (Knowledge, Skills, and Abilities):

• Bachelor's Degree or PT/PTA degree
• Experience in Outpatient Rehabilitation
• Strong interpersonal skills for dealing with clients
• Ability to gain understanding of client pain points and articulate solutions
• Excellent oral and written communication skills
• Ability to connect with people via phone/email
• Self-motivated and self-directed with strong organizational and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities while maintaining focus
• Technologically savvy with the ability to use multiple software and internet platforms

Preferred/ "Nice to Have" Knowledge, Skills, and Abilities:

• Experience/expertise with Google Suite
• Previous management experience
• Previous Client Success experience

Salary Range: $70K-$80K (plus bonus opportunities)

PredictionHealth is currently nothiring in the following states: CA, DC, MT, HI, or NY

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Company profile:

PredictionHealth helps doctors provide better care to their patients every day. Candidates will get to work at a mission-driven startup where the primary goal is to help bring doctors and AI together for better, more efficient patient care. PredictionHealth is a small but growing startup with direct reporting to MD/PhD co-founders as well as many opportunities for high-paced experiences, rapid advancement (e.g. previous interns implemented valuable features and learned infrastructure across multiple high-impact technologies such as AWS, Google Cloud Platform, Docker, Kubernetes, React/Redux, testing, speech-to-text processing, and state of the art deep natural language processing methods).

Candidates will gain experience with various cloud services and architectures as well as to develop and iterate on end-to-end production features. Opportunities exist for long term employment including for those starting via our internship program (previous successful interns were promoted to full-time positions).

Position description:

PredictionHealth is looking for a (paid) software and DevOps engineering intern who is flexible, fast to pick up new skills, and dedicated to maintaining and improving a production system. The intern will have direct responsibilities involving development and operations using Google Cloud Platform, Amazon Web Services, and similar as our service scales up to support more users. Additional development tasks may involve web-interaction-based robotic process automation and collection and processing of data for data science purposes.

Applicants should work well under time pressure as this role may from time to time involve putting out figurative “fires” and providing support to important clinical users.

Requirements:

- Exposure to GCP and/or AWS

- Experience with Python

- Familiarity with GCP’s Datastore and/or more standard SQL databases

- Courses and prior experience in computer science and software engineering

Preferred:

- Proficiency with JavaScript

- Experience launching and maintaining cloud servers

- Use of UI automation tools like Selenium (preferred) or PyAutoGUI.

- Proficiency with Golang

- Previous experience related to healthcare

- Flexible time schedule