About the Role:

The Azure Sr. Cloud Engineer will be responsible for the successful implementation of Azure architectures and environments. The Azure Sr. Cloud Engineer will act as an expert and trusted advisor who provides guidance for transforming legacy implementations to the cloud. This role will work closely with clients, partners and other business units to ensure consulting engagements are successful. 

What You’ll Do:

• Responsible for design, development, and hands-on implementation of Microsoft Azure cloud solutions
• Serve as a Microsoft Azure technical resource in team’s efforts to determine the needs of our client’s businesses that will simplify and automate the applications as well as make them more efficient

• Participate in planning, implementation, and growth of our customer's Azure foundational footprint
• Work closely with other Trace3 architects and engineers to recommend and design infrastructure, database, or data storage solutions that effectively reflect our client’s business needs, security, and service level requirements
• Work with application and infrastructure teams to conduct proof of concepts (POCs) and implement Production-ready designs in Microsoft Azure

• Align solutions with standards and best practices working with cross-functional engineering and consulting teams
• Perform risk analysis & create mitigation strategies for continuous evaluation and validation or system design and architecture
• Ability to produce as-built documentation and materials
• Ability to design, build, and execute automation frameworks for deployment of MS Azure Cloud Environments (based on ARM templates, Terraform, Powershell, others)
• Support pre-sales activities when needed
  • Collaborate and communicate with Sales and Account Management team to ensure smooth and successful delivery and assist with the identification of additional Advanced Services and Sales opportunities within the customer’s environment
  • Establish strong and lasting relationships with key stakeholders and decision makers in client organizations
  • Contribute to the development of internal best practices as well as new innovative consulting services offerings that we can take to market
  • Build a community and following around our company solutions and brand awareness

Qualifications & Interests:

• Bachelor’s degree from an accredited university required

• 2 years of experience with implementation and support of infrastructure services on MS Azure, including exposure to some of the advanced services and features such as Azure Policy, Azure Monitor, and Azure Log Analytics
• 3 years of experience with current operating system administration (Examples: Windows, Linux, Ubuntu and CentOS)
• 2 years of experience with APIs, performing commands through CLI to perform implementations and third-party integrations
• 2 years of experience with cloud network connectivity and ExpressRoute, and ability to troubleshoot cloud connectivity issues
• Previous experience working for a consulting or services organization strongly preferred
• Azure Cloud Platform Certifications are required
• Azure Cloud Platform Experience
• Strong scripting skills in languages such as Python, Ruby, or Bash
• Automation experience with Infrastructure-as-Code tools (ARM Templates, Terraform, others)
• Experience with DevOps and Container concepts and implementation
• Knowledge of IAM integration with Azure environments
• Experience aiding with operationalizing Azure cloud environments using Azure native and third-party tools for monitoring and management

• Ability to mix deep technical expertise with simple, everyday language to deliver a story that is memorable, educational and useful
• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment
• Ability to approach customer and sales requests with a proactive and consultative manner; listen and understand user requests and needs and effectively deliver
• Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment
• Motivated self-starter who loves to troubleshoot and solve challenging problems and feels comfortable working directly with customers

The Security Risk Associate plays a vital role within Signifyd's Information Security and Compliance department, actively enhancing our robust Governance Risk and Compliance (GRC) program. Joining our team means you'll collaborate closely with the Security Risk Manager to tackle administrative security tasks and ensure our organization's security posture remains to the highest standard. Your contributions will be pivotal in maintaining and advancing our commitment to cybersecurity and providing assurance to our customers and stakeholders.

Responsibilities

As a Security Risk Associate team member, you will perform the following duties:

• Facilitate the review and updates of security related policies and procedures;

• Contribute to ongoing security and compliance risk and gap assessments;

• Administer and plan security awareness training, including phishing simulations, announcements attendance, and engagement;

• Perform ongoing and annual tasks and request fulfillments related to the Signifyd's external audits and reviews;

• Support internal and external audits with collecting and analyzing preliminary evidence, preparing audit materials, etc;

• Perform third-party vendor management security due diligence reviews assessing vendor risk and controls;

• Conduct office security assessments to ensure compliance and evaluate the effectiveness of current security controls;

• Contribute to business continuity and disaster recovery planning, assessments, and exercises;

• Conduct regular access reviews on important systems;

• Fulfill customer security questionnaires and complete standard information gathering (SIG) reports, while maintaining Signifyd's internal knowledge library to ensure answers remain up to date;

• Assist in researching industry best practices, interpreting compliance requirements, and understanding their impact on Signifyd operations;

• Assist in preparing internal reports and maintaining documentation to support compliance efforts;

• Proactively participate in other GRC initiatives, offering insights and suggestions to enhance operational efficiency based on observations.

Qualifications

• You must have a passion for security work;

• Display highly organized, interpersonal, and communication soft skills;

• Have at least 1+ years experience participating in at least one of audit type: PCI-DSS, ISO 27001, SOC2, SOX 404(b), or similar

• Have 1-3 years of experience in a security program analyst or GRC-related role

• Have at least 1+ years of experience conducting and responding to customer security assessments and audits

• Ideal candidates will possess college degree and/or related professional certifications such as BS in business or information technology, CISA, CISM, CISSP, or similar

• Familiarity with additional security frameworks, privacy regulations, and standards (such as NIST, SIG, GDPR, CCPA) is an advantage.

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

• At least 3 years of experience in software development 
• Solid C# skills 
• Frontend experience with any JS framework - ideally React but others like Angular or Vue are ok
• You are atrue fullstack: frontend is part of your job, as much as backend!
• Your projects are beautifully designed and cleanly written
• You are dynamic, curious and eager to learn, always looking to expand your fields of expertise
• You are proactive and take ownershipof your work
• You want your work to have an impact: rather than a cog, you see yourself as the engine
• Fluency in English

• 30-minute video interview with our Talent Acquisition Specialist
• 30-minute video interview with the Hiring Manager
• 2x 1-hour technical interviews, one with a Backend dev and one with a Frontend dev
• 30-minute final interview with the another Eng leader

#LI-RH1#LI-HYBRID 

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency. 

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible.

The Department: Credit Card

The Role: Senior Software Engineer (Mobile)

As an engineer on our mobile team, you’ll architect and solve complex problems that will directly influence the direction of the credit card space. There's a wide range of challenges to tackle – from ensuring the secure handling of millions of dollars worth of customer transactions, to developing innovative new credit card features, to optimizing our API response times to enhance the customer experience. We have a strong culture of code reviews, and a focus on security, with the end goal of writing and shipping high-quality code by getting things right the first time. As we scale and grow our business, we are committed to building the best credit card products in the industry. If you get excited about solving technical challenges that directly impact our customers, and the rest of the Gemini team, we’d love to hear from you.

Responsibilities:

• Collaborate with product managers, designers, and other engineers to understand pain points and translate them into technical solutions.
• Build efficient and reusable client tools and architect reliable, performant, and maintainable solutions for our client platforms.
• Drive technical innovation, processes, and best practices required to deliver best-in-class mobile applications.
• Mentor and develop a high-performing team of mobile engineers.
• Contribute to the foundational good of their domain and engineering overall, defining patterns and examples, plus paying down tech debt.
• Make well-reasoned design decisions, identifying potential issues, trade-offs, risks, and the appropriate level of abstraction.
• Proficient in all relevant technical skills, and able to move quickly because of deep understanding of large portions of the codebase.
• Lead and coach within their team where possible, trusted with team decisions.
• Stay up-to-date with the latest industry trends, mobile technologies, and best practices, and actively contribute to the engineering organization.

Minimum Qualifications:

• You have at least 4 years of experience building mobile applications, and at least 6 years of total software engineering experience.
• You have at least 2 years experience using React Native to build cross-platform mobile applications.
• You have at least 2-3 years of experience writing E2E and unit tests.
• You are comfortable working with JavaScript/Typescript, but also not afraid to jump into Swift or Kotlin as needed.
• You have knowledge of mobile best practices and stay informed about innovations in the mobile industry.
• You have a strong understanding of UX/UI concepts and a demonstrated record of design and product sensibility.

Preferred Qualifications:

• Expertise in unit and integration testing.
• Experience working with performance analysis tooling.
• Experience working with Fastlane and/or build automation tooling.
• Experience influencing product decisions with data.
• Experience working autonomously with distributed teams.
• Embraces big challenges as opportunities for growth.
• Able to change direction quickly based on shifting company needs.

It Pays to Work Here

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

Salary Range: The base salary range for this role is between $152,000 - $190,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

#LI-AH1

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency. 

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible.

The Department: Credit Card

The Role: Software Engineer (Mobile)

As an engineer on our mobile team, you’ll architect and solve complex problems that will directly influence the direction of the credit card space. There's a wide range of challenges to tackle – from ensuring the secure handling of millions of dollars worth of customer transactions, to developing innovative new credit card features, to optimizing our API response times to enhance the customer experience. We have a strong culture of code reviews, and a focus on security, with the end goal of writing and shipping high-quality code by getting things right the first time. As we scale and grow our business, we are committed to building the best credit card products in the industry. If you get excited about solving technical challenges that directly impact our customers, and the rest of the Gemini team, we’d love to hear from you.

Responsibilities:

• Collaborate with product managers, designers, and other engineers to design and deliver high-quality products on iOS and Android.
• Build efficient and reusable UI components and architect reliable, performant, and maintainable solutions.
• Lead teams that continuously build, ship, learn, and iterate.
• Drive technical innovation, processes, and best practices required to deliver best-in-class mobile applications.
• Mentor and develop a high-performing team of engineers.
• Independently scope and implement solutions for their project/team.
• Be an expert in our processes, also helping to define them. Keeps tests up to date and conducts QA before releasing products with cross functional teams.
• Write meaningful code reviews.
• Handle open-ended problems and ambiguity well.
• Make well-reasoned design decisions, identifying potential issues, trade offs, risks, and the appropriate level of abstraction.
• Proficient in all relevant technical skills, and able to move quickly because of deep understanding of large portions of the codebase.
• Lead and coach within their team where possible, trusted with team decisions.
• Start to broaden impact. Consider effects of their work on other teams, as well as identifying and helping to resolve problems facing the team.
• Contribute to the foundational good of their domain and engineering overall, defining patterns and examples, plus paying down tech debt.
• Maintain awareness of industry trends and tools.
• Debug expertly within their primary focus area.

Minimum Qualifications:

• You have at least 2-3 years of experience building mobile applications.
• You have at least 2 years experience using React Native to build cross-platform mobile applications.
• You have at least 1-2 years of experience with E2E and unit testing.
• You are comfortable working with JavaScript/Typescript, but also not afraid to jump into Swift or Kotlin as needed.
• You have knowledge of mobile best practices and stay informed about innovations in the mobile industry.
• You have a strong understanding of UX/UI concepts and a demonstrated record of design and product sensibility.

Preferred Qualifications:

• Expertise in unit and integration testing.
• Experience working with performance analysis tooling.
• Experience working with Fastlane and/or build automation tooling.
• Experience influencing product decisions with data.
• Experience working autonomously with distributed teams.
• Embraces big challenges as opportunities for growth.
• Able to change direction quickly based on shifting company needs.

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

Salary Range: The base salary range for this role is between $120,000 - $150,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

#LI-AH1

About SonderMind

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people find a therapist and the right in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.

To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter. 

About the Role

As a Sales Development Representative (SDR) on our Health Systems Partnerships team, your primary goal will be to drive growth by building strong relationships with enterprise health systems and increasing referrals to SonderMind. You will play a key role in expanding our impact, channeling your passion for mental healthcare into generating excitement among prospective health system leads.

You thrive in a fast-paced, entrepreneurial environment, where you take ownership of your work and consistently exceed your monthly quota through proactive outreach and strategic prospecting.

Essential Functions

• Generate and qualify leads through outbound channels (phone, email, social media, etc.).
• Assess potential opportunities and coordinate meetings between qualified leads and Account Executives.
• Diligently manage and track leads through Salesforce.
• Collaborate with Sales Leadership and Account Executives to ensure alignment on outreach strategies and account focus.
• Stay adaptable and flexible in response to market dynamics and shifting priorities

What does success look like?

• Effectively communicate the value of partnering with SonderMind to decision-makers at all levels within healthcare systems.
• Consistently meet or exceed monthly Sales Qualified Lead (SQL) targets.
• Maintain a high daily activity level in prospecting to support monthly SQL goals

Who You Are 

• 2-3 years of experience in inside sales, with proven success in cold outreach and prospecting.
• Comfortable building and maintaining a large volume of prospective relationships.
• Self-starter with the ability to take initiative and adapt to changing business needs.
• Possess a positive, professional attitude and a growth mindset, always seeking to learn and improve.
• Strong attention to detail and time management skills.
• Exceptional verbal and written communication skills.
• Highly organized, with the ability to manage multiple priorities.
• Proficient in CRM software (Salesforce preferred).
• Familiarity with lead generation tools (Sales Navigator preferred).
• Experience working in a high-growth environment is a plus.
• Healthcare industry experience is a bonus but not required.
•  

Our Benefits 

The anticipated base salary rate for this role will be $50,00-$68,000. This position will also be eligible to participate in the company's uncapped commission plan.

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity 

SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

Elation is a fast-growing organization that believes in its people to enable our business to scale and grow. We are looking for talented, hardworking individuals with great energy, leadership, and initiative to drive delivery and customer success during the customer’s onboarding and growth lifecycles.

We are seeking a mission-driven Elation Billing Specialist who will learn a deep understanding of our cloud-based, clinical and billing platforms and services and have excellent relationship management skills. You’ll work directly with primary care practices, helping them onboard to our products and ensuring a seamless transition with their data from previous EMRs.  This individual will collaborate closely with a variety of roles within the Small Group Onboarding space, assisting in the tasks that are required to efficiently bring a customer onto the Elation platform. The right candidate will have a desire to problem solve, lead effective customer interactions, have great attention- to- detail across multiple projects, and a great attitude. This is a remote-based position.

Key Responsibilities

• Contribute to simultaneous onboarding projects, balancing priorities of driving business results, customer satisfaction, and technical quality. This includes collaborating with multiple internal teams such as Onboarding, Support, Customer Success Managers, Sales, and Product Development to create a streamlined and cohesive approach that allows customers to successfully onboard in a timely manner.
• Creation and management of onboarding project plans and timelines .
• Perform the complete technical setup for practices to enable a successful go live, including system configuration, integrations, and accessing secure areas via VPN and Elation Administration Tools. 
• Proactively identify customer needs, challenges and expectations as well as seek out opportunities to collaborate with internal teams for recommended process efficiencies, operational improvements, and trade-offs to maximize customer value.
• Collaborate with internal teams to gather customer feedback including in Product Development and the broader Onboarding team .
• Develop and maintain positive business relationships with the Sales and Customer success organizations to facilitate sales growth and to ensure smooth transitions and customer experiences.
• Collaborate with the broader Onboarding team on executing billing-related tasks  on the project plan and coordinating with the Onboarding teams to ensure a successful customer graduation.
• Complete data imports for customers transitioning to Elation from previous EMRs and partner closely with the rest of the Onboarding team to coordinate timing, delivery, and expectations for the customer.
• As appropriate, support additional Onboarding tasks related to the implementation workflows for our customers and assist other team members in those activities.  These tasks may include (but are not limited to) setting up labs, eFax, ePrescribing, and other integrations requested by our customers.

Professional Qualifications

• Bachelor’s degree or equivalent experience 
• 2-3 years of experience in a customer-facing success role
• Project management experience 
• Highly collaborative, organized, and execution-oriented with strong presentation skills
• Strong desire to build relationships with our customers and serve as an advisor of their onboarding experience
• Solution-oriented; passion for creative problem solving, comfortable tackling new and undefined problem spaces with minimal guidance.
• Strong verbal, written and oral communication skills that display professionalism and build strong relationships with our customers
• Process-oriented mindset with a high level of attention to detail
• Experience in medical billing and SaaS is required
• Must be proficient in using Google Suite and project management platforms, including Salesforce

Salary: $60,000 - $66,000/yr USD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.

We are seeking a mission-driven Engagement Advisor, Professional Services who must demonstrate a deep understanding of our cloud-based, clinical platform and have excellent relationship management skills. You’ll work directly with physician-owned primary care practices, helping them achieve their goals. The right candidate will have a desire to problem solve, effective customer interaction, attention to detail across multiple projects and a great attitude. This role will require meeting virtually with customers on a weekly basis. This is a remote-based position. 

Responsibilities

• Manage simultaneous onboarding projects at one time, balancing priorities of business results, customer satisfaction, and technical quality. This includes collaborating and being an asset to multiple teams such as Data, Customer Success, Technical Implementation and Support to create a streamlined and cohesive approach that allows customers to get successfully onboarded.
• Proactively contact and virtually meet customers to manage a positive transition from the sales team by building strong relationships with Elation customers, actively seeking the “why” behind our customers’ asks to ensure we address their issues and meet their goals
• Develop and maintain positive business relationships with the Sales organization at all levels to facilitate sales growth and to ensure smooth and timely starts for the customer
• Proactively identify customer needs, challenges and expectations as well as seek out opportunities for process improvements internally.
• Own all project outcomes and delegate tasks on the project to team members, setting targets for milestones and adhering to deadlines; adjusting schedules and targets on projects as needed
• Use data and reports to identify trends within your customer base. Use this data to create scalable touchpoints and engagement that ensures your customers are successful in using the Elation platform to achieve their goals
• Collaborating with Customer Success and Support when indicated to problem solve for onboarding customers 
• Required to be on-call 2-3 weekends per year for urgent customer support
• Demonstrate a passion for solving big, challenging problems in healthcare and working with primary care providers to lower cost and deliver better patient outcomes.

Qualifications

• Bachelor’s degree or equivalent experience 
• 2-3 years of experience in a customer-facing success role
• Project management experience required
• Highly collaborative, organized, and execution-oriented with strong presentation skills
• Strong desire to build relationships with your customers and serve as an advisor of their onboarding process
• Exceptional written and oral communication skills that display professionalism
• Process-oriented mindset with a high level of attention to detail
• Ability to work with a large customer base and engage with your book of business by deploying strategic technology.
• Experience in healthcare or SaaS is a benefit. Interest in healthcare is required.

Salary: $90,000- $105,000 USD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Overview

We are seeking a highly motivated, experienced, and self-driven Technical Enablement Architect to design, develop, and deliver training content on Cloudflare Network Services products and solutions. This role is critical in enabling our stakeholders, including Sales, Pre-Sales, Customer Success, Professional Services, Partners, and Customers.

Reporting to the Senior Manager of Technical & Partner Enablement on the Sales Enablement team, the successful candidate will collaborate closely with product technical marketing, product management, and the specialist organization to empower global field teams. This position is part of an experienced global team of technical enablement architects, responsible for creating and delivering technical training for all Cloudflare products and solutions.

As the Technical Enablement Architect (TEA) for Network Services, you will be an integral part of the Technical Enablement team within the Sales Enablement organization. Your responsibilities will include:

• Technical Mastery: Maintain a deep technical understanding of Cloudflare Network Services solutions, including new product updates and industry trends.
• Scalable Solutions: Architect scalable enablement solutions such as labs, demos, apps, and virtual classrooms to benefit our audience.
• Leadership: Display high standards of leadership by providing subject matter expertise within the Network Services domain.
• Technical Conversations: Lead technical discussions and drive subject matter expertise within the Network Services product line.
• Ongoing Enablement: Support technical enablement activities for new hires, developing skills for effective demonstrations, proof of concepts, and product deployments related to Network Services products.
• Training Materials: Design, develop, update, and implement objective-based training materials for Cloudflare Network Services products and solutions.
• Training Modules: Develop and update training modules with clear learning paths aligned to Sales Plays and Sales Stages for Pre-Sales and Post-Sales audiences.
• Hands-On Solutions: Curate enablement content by developing scalable hands-on educational solutions within our sandbox environment (e.g., labs, demos, apps, tools, virtual classrooms).
• Stakeholder Engagement: Participate in stakeholder interlock meetings, such as NPIs with product management, technical marketing, specialist teams, and Pre-Sales and Post-Sales leaders to review a rolling 4-quarter enablement plan for feedback, refinement, and augmentation.
• Field Readiness: Drive field readiness for product improvements and future release capabilities by collaborating with product management and technical marketing teams.
• Strategy Ownership: Own and drive the Enablement strategy and educational offerings for Network Services, aligning with the Go-to-Market strategy.
• Cross-Functional Collaboration: Navigate across multiple roles within the Enablement ecosystem and stakeholders to develop scalable solutions.

This position offers a unique opportunity to contribute to the growth and success of Cloudflare by enabling our teams with the knowledge and tools they need to excel in their roles.

Locations: Remote US, Remote Canada

About the Team

Do you thrive on creating innovative solutions?  Do you value new capabilities?  Can you help us develop and deliver technical educational programs that are engaging and hands-on to enable our teams?

The Technical Enablement team within the Enablement organization is focused on increasing and improving Cloudflare’s technical product educational offerings for our Sales, Pre-Sales and Post Sales, Partner and Customer organization by advancing our capabilities through state-of-the-art hands-on learning environments such as labs, demos, apps and virtual classrooms. By focusing our educational offerings on product, competition, market, architectural landscapes, and certifications we will help elevate the stakeholders to the next generation of technical value selling and consulting experts. By elevating our training offerings, we will enable our internal customers to use Cloudflare for their cloud strategies while creating customers for life.

Key activities of the team include but are not limited to:

• Growing our educational product line offerings and revenue
• Architecting hands on solution across Cloudflare’s key Product lines
• Driving quality and collaboration in our Product Communities and SME program
• Developing and maintaining a Technical Enablement sandbox environment to create scalable labs, demos, apps, tool and virtual classrooms
• Delivering Competitive, Market, Architectural landscape, Certification programs by Product Lines

Qualifications:

Required Education and Experience

Applicants must meet one of the following education and experience requirements: 

• 5-10 years of relevant experience in the fields of Pre-Sales, Post-Sales, Enablement, Technical Marketing, or Product Marketing
• A Bachelor’s or a Master’s degree or its equivalent in a technical domain
• Strong Network Security domain knowledge
• Minimum 5 years of overall experience in the IT industry.
• Minimum 3 years of experience in technical pre-sales/sales engineering, consulting, and/or other customer facing role consulting on, delivering technical products or services.

Required Skills

Technical Skills: Strong technical knowledge in network security and proven ability to establish credibility with product management, technical pre-sales, and customers.

• Proficiency in network topologies, protocols, and technologies (e.g., Ethernet, MPLS, BGP, OSPF, VPN)
• Familiarity with cloud service providers (e.g., AWS, Azure, Google Cloud) and their networking components.
• Knowledge of hybrid cloud environments and cloud-native networking services.
• Expertise in network security principles and best practices.
• Experience with firewalls, intrusion detection/prevention systems (IDS/IPS), and secure access controls.
• In-depth knowledge of advanced routing and switching technologies and protocols.
• Proficiency in designing and implementing load balancing solutions.
• Experience with traffic management and optimization techniques.
• Familiarity with network automation tools and scripting languages (e.g., Python, Ansible).
• Proficiency in network monitoring and diagnostic tools.
• Strong problem-solving skills and the ability to troubleshoot complex network issues.

Soft Skills: 

• Excellent verbal and written communication skills for effectively conveying complex technical concepts to stakeholders.
• Ability to work collaboratively with cross-functional teams, including IT, Product Management, and Product Engineering business units.
• Ability to align network strategies with overall business goals and objectives.
• Flexibility to adapt to rapidly changing technologies and industry trends.

Desired Skills

• Experience with Network Security or Enterprise solutions
• Experience with Technology Services Learning and Development organizations or projects
• Self-Starter and interpersonal skills, such as time management, team leadership and managing conflict
• Experience with professional development – presentation skills, pitching technical solutions, technical negotiation, and consultant skills
• Proven track record of strong technical solutions selling and ability to think creatively
• Intellectual curiosity with the desire and ability to understand complex technical concepts
• Situational fluency, ability to influence and motivate others, and perseverance to handle challenging business situations
• Able to set priorities and maneuver in a corporate environment with a strong sense of urgency

Certifications Preferred

• Cisco Certified Internetwork Expert (CCIE)
• Certified Information Systems Security Professional (CISSP)
• Amazon Web Services (AWS) Certified Solutions Architect
• Microsoft Certified: Azure Solutions Architect Expert
• Google Professional Cloud Network Engineer