Job Description

We are seeking a dynamic SAP ERP Subject Matter Expert (SME) to lead our team of experts in designing and implementing cutting-edge solutions.  As the SAP ERP SME and a team lead, you will play a pivotal role in managing a team of ERP professionals while driving technical excellence in project design and client engagement. Your expertise will be crucial in hosting informative chalk-talks, shaping project work, and promoting our solutions as a service offering.

Key Responsibilities:

Team Leadership:

• Lead, mentor, and manage a team of SAP ERP professionals to deliver high-quality solutions.
• Foster a collaborative and innovative team environment, encouraging continuous learning and development.

Technical Expertise:

• Utilize your in-depth SAP ERP knowledge to design and oversee project work, ensuring alignment with client needs and business objectives.
• Collaborate with clients to understand their requirements and translate them into effective technical solutions.

Client Engagement:

• Host engaging chalk-talks and workshops to educate clients on SAP ERP capabilities and best practices.
• Work closely with sales teams to articulate the value of our ERP solutions, assisting in pre-sales activities and solution demonstrations.

Solution Selling:

• Contribute to the development of strategies for selling ERP solutions as a service, highlighting the benefits and ROI for clients.
• Assist in creating compelling proposals and presentations to showcase our offerings.

Project/Program Management:

• Oversee project timelines, resource allocation, and deliverables to ensure successful project execution.
• Monitor project progress and address any technical or team-related challenges that arise.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree or relevant certifications (e.g., SAP Certified Technology Associate) preferred.
• Experience: Minimum of 7 years of experience in SAP implementation and management in consulting or professional services 
• Proven leadership skills with experience managing technical teams.
• Strong technical acumen with the ability to design and implement ERP solutions.
• Excellent communication and presentation skills, capable of hosting client-facing sessions.
• Experience in solution selling and pre-sales activities.

If you are a motivated SAP ERP expert with a passion for leading teams and engaging clients, we invite you to apply and join our forward-thinking organization.

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Job Description

About the job

You’ll be working as a Consultant role, responsible for collaborating on insights /delivery for Gold/Platinum retailers (strategic retailers)

Responsibilities

• · Serve as the relationship owner within Customer Success to manage client relationship and execute critical communications.
• · Responsible for identifying relevant stakeholders at Client (e.g., respective decision makers for service model, JBP, NPS, contract renewal)
• · Work closely with the AD to develop strategic direction and service strategy to advance client’s priorities through JBPs and drive improved, measurable satisfaction with NIQ
• · Leads JBP process and is accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of JBP and customer ways of working, and collaborating with other CS functions to incorporate analytic and data quality elements into JBP
• · Lead QBO and Client Review process, focusing on service delivery and ROI elements, showcasing outcomes, tracking priorities, sharing/receiving feedback/NPS, and refining JBP to align with customer priorities and objectives
• · Lead and own NPS process, frequently and consistently reviewing success metrics and client satisfaction, and reviewing quality, escalation, and coverage to ensure client satisfaction is maximized
• · Responsible for consulting and service model elements for master contract renewal, proposal/RFP building process, and creation/delivery of client presentations
• · Build deep expertise and empathy for Customer’s business and associated needs
• · Build meaningful relationships across multiple client divisions and develop a trusted advisor partnership with the key customer stakeholders
• · Lead generation: Display a full understanding of all NIQ portfolio of services and products as well as 'incremental offerings', and guide/ coach Industry Insights team to identify, create, and convert opportunities to incremental sales through strong client relationships
• · Create value through leveraging existing NIQ tools to advance Customer business objectives through strategic Thought Leadership and flawless execution
• · Identify opportunities for increased partnership and elevate those opportunities to organizational partners
• · Facilitate a clear day-to-day and strategic two-way communication between NIQ and Customers
• · Serve as the SPOC for coverage, quality, delivery, servicing, and technical issues escalation from Industry Insights, Customer Service, and/or Operations/Data Science, and drive and coordinate internal cross-functional customer issue resolution and associated response
• · Lead onboarding process and own the setup of client onboarding in collaboration with other CS functions

At Nielsen IQ you will experience a dynamic, open, and solution-oriented international environment, where we support your development through a trust-based feedback culture and diverse training possibilities.

As part of our culture, our promise to you is that at Nielsen IQ you can: Be Yourself, Make a Difference & Grow with Us.

Qualifications

- 8-12 years of experience in the CPG industry and/or related sales, category management, market research

- Prior experience with NIQ (or similar) solutions preferred Analytics space, including POS/Panel data

- Strong knowledge of the CPG industry and client organizations

- Consultative client skills and innovative problem-solving skills

- Proven experience in successfully leading complex client relationships

- Proven track record of building client engagement

- Experience building relationship and consensus with clients

- Ability to successfully influence and negotiate with clients, colleagues, and Executives/management

- Ability to write and deliver effective proposals and presentations

- Proven and quantifiable overachievement of revenue, sales and profitability objectives; strong pipeline management skills with a track record of predictability and consistency

- Proven skills managing selling cycles from four week to six

- Master’s degree

French reading , speaking and business writing skills (mandatory)

Qualifications

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Job Description

The Utilization Review Case Manager requires effective communication and coordination with the Director of Utilization Review, insurance companies, and treatment team to obtain the maximum benefits for our clients.  The Utilization Review Case Manager will submit accurate utilization reviews on an extremely tight timeline. 

Responsibilities

• Determine client medical necessity for insurance claims using various criteria and dimensions as dictated by the insurance carriers
• Work to build a case for medical necessity for potential clients
• Perform pre-intake assessments for potentially viable clients
• Work closely with treatment team and admissions staff in clinical determination of clients to help decide their best level of care
• Conduct chart reviews to ensure clinical documentation matches level of care requested
• Ensure that authorization match the authorization obtained by you for the correct authorization number, the LOC , the facility, the number of days and the date range.
• Understanding DSM V diagnosis ICD 10 codes and ASAM criteria and dimensions for all Levels of care.
• Communicate effectively, both written and verbal, with supervisor and all pertinent staff on your clients.
• File appeals for denied cases and follow through on that process
• Timely, organized documentation.  Record keeping must be accurate and thorough.
• Demonstrate the ability to act as a team player in a professional and positive manner

This is a full-time remote position.

Qualifications

• Required Master’s Degree minimum
• Licensed LMFT, LCSW, LVN, or RN
• Prior experience in doing utilization review for substance use facilities
• Strong knowledge of ASAM dimensions 1-6
• Knowledge of DSM-V Codes
• Knowledge of SUD,IOP, and Mental Health programs
• Flexibility with schedule to meet critical deadlines is essential.

Not sure if you meet all the qualifications? Apply anyway! To provide truly innovative care, we need to have a diverse team around us. That’s why Discovery Behavioral Health is committed to creating an inclusive environment. If you find yourself meeting some but not all the above, we’d be happy to consider your application.

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Job Description

We are merging learning & development solutions, education and learning technology, and psychometric assessment, augmented with AI, creating a new industry:  

                                                           Learn.AI 

We are seeking an innovative and experienced AI Engineer (Architect)to join our innovation team. The ideal candidate will have a strong background in AI, machine learning, and data science, with a passion for developing intelligent systems and integrated solutions augmented with AI. You will collaborate closely with cross-functional teams to harness the power of AI in creating impactful learning experiences. 

Key Responsibilities: 

• Architect scalable AI solutions that integrate seamlessly with our learning platforms and tools and oversee their development.  

• Identify opportunities where AI can add value and create roadmaps for implementation.  

• Evaluate and select the most suitable tools, platforms, and technologies aligning with our business goals 

• Analyze and preprocess large datasets to extract meaningful insights. 

• Work with cross-functional teams to understand business needs, define project requirements and ensure successful implementation of AI solutions. 

• Stay abreast of emerging AI trends, tools, and methodologies, and apply this knowledge to assess their applicability to our mission and objectives. 

Qualifications

• Master’s degree in Computer Science, Data Science, Machine Learning, or a related field.  

• Thought Leadership in Artificial Intelligence and Machine Learning. 

• Proven experience in designing and developing AI/ML models and applications.  

• Strong understanding of data structures, algorithms, and statistical methods. 

• Proficiency in programming languages such as Python, Java, and C++. 

• Experience with AI tools and frameworks (e.g., TensorFlow, PyTorch, Scikit-learn).  

• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and SQL databases. 

• Familiar with the integration of different systems and the use of APIs.  

• Strong analytical and problem-solving skills, with a focus on translating complex technical concepts into practical applications. 

• Understanding of version control systems (e.g., Git). 

• Excellent communication and collaboration skills. 

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Job Description

We are looking for a dynamic and experienced Regional Business Developer for Asia Pacific to drive our global group growth initiatives and support our Group Strategy, M&A, and Venturing activities. The ideal candidate will play a pivotal role in scouting new business opportunities, deal origination, M&A incl. post-merger integration, while also contributing to develop and foster our external network to key players and advisors for growth and business opportunities. This role requires a proven seniority in strategy, venture capital (VC), private equity (PE), mergers & acquisitions (M&A), or a related field, with strong knowledge of the real estate and construction industry in Asia Pacific.

We welcome applications from individuals residing in Asia (Kuala Lumpur or Singapore would be advantageous). Your current residence can remain unchanged as we are open to remote work possibilities.

Key Responsibilities:

Strategy & M&A:

• Support the Head of Strategy and M&A in Asia Pacific region with strategy development
• Collaborate with the Group Strategy team to implement strategic initiatives, including portfolio optimization, value creation and competitive positioning

Growth Strategy & Portfolio Management:

• Support the Chief Growth Officer and his team with deal origination and scouting activities by leveraging industry networks
• Work closely with Group Functions and local country organizations to leverage market and industry insights
• Support the Head of Umdasch Group Venturing in identifying industry trends, emerging technologies, and market disruptions
• Build and nurture relationships with key industry stakeholders, such as venture capital firms, PEs, start-ups, Prop- and ConTech, to foster an ecosystem of venturing and innovation
• Identify and manage strategic growth opportunities (potential acquisitions, partnerships, and investments)
• Oversee portfolio of new business opportunities by regularly monitoring performance, and value creation opportunities

Qualifications

• Master’s degree in Business Administration, Finance, Economics (or a related field). MBA or equivalent advanced degree is strongly preferred
• 10-15 years of relevant business experience with significant expertise in strategy, venture capital (VC), private equity (PE), mergers & acquisitions (M&A), or similar fields.
• Experience working in Asia Pac markets with a deep understanding of regional business dynamics of the real estate and construction field / Excellent networking
• Strong financial acumen, with experience in market research, competitive analysis, and financial modeling.
• Ability to think strategically and translate insights into actionable growth strategies
• Expertise in managing complex projects with multiple stakeholders across different geographies in Asia Pac
• Strong communication, influencing and presentation skills
• Proficiency in English; knowledge of one or more local languages of Singapore or Malaysia (Mandarin, Malay, Tamil) is a strong advantage
• Willingness to take on international assignments (50% travel)

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Job Description

Project - the aim you'll have

We’re looking for a Marketing Specialist to join our marketing team and support our diverse marketing efforts. You’ll thrive in this role if you’re engaged, self-motivated and have a proactive attitude towards challenges that our fast-paced environment may bring. If you’re also well organized and have a creative approach to problem-solving and marketing activities, this opportunity is for you!

Position - how you'll contribute

• Supporting the development and execution of the company’s marketing plan in various areas
• Developing and coordinating marketing activities that support sales efforts across different channels
• Coordinating webinars in cooperation with the Digital Marketing Team
• Taking part in video podcast creation
• Developing the company website – coordinating new landing page creation and developing new website functionalities and pages to address and align with the company’s objectives, needs and brand
• Planning and executing social media communications related to your projects
• Implementing the social selling program
• Collaborating with the creative team (designers, content writers) and stakeholders to craft compelling marketing materials
• Conducting market research and monitoring market trends to implement data-driven marketing activities
• Tracking and measuring the effectiveness of marketing efforts – what worked, what didn’t and why?
• Participating in the development of brand-related marketing campaigns and other activities

Qualifications

Expectations - the experience you need

• Master’s degree in business, marketing, technology, or a relevant field of study
• A minimum of 2 years’ experience in a similar position, preferably in the tech industry
• Background in coordinating marketing activities and preparing marketing materials
• Experience in developing and working on company websites
• Experience with online events (e.g., webinars)
• Knowledge about social media platforms and experience in planning and executing social media communications
• Excellent written and verbal communication skills in English

Additional skills - the edge you have

• Basic UX knowledge and understanding
• YouTube knowledge will be an asset

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Job Description

Under the general direction of the Director, manages the day-to-day operations and staff responsible for company-wide infrastructure operations and risk management related to information security operations. Manages activities aimed at safeguarding the organization's information assets and ensuring the alignment of security measures with overarching business objectives and regulatory standards. Ensures adherence to NERC Critical Infrastructure Protection (CIP), Statement on Standards for Attestation Engagements no. 18 (SSAE18), and related regulatory standards and frameworks. Responsible for maintaining the integrity, availability, and confidentiality of critical infrastructure and information systems. Oversees the planning and implementation of the enterprise IT systems, business operations and IT related facility defenses against security breaches and vulnerability issues and manages the administration of security policies, standards, and activities. Aligns strategies with operations-related business areas for the delivery and support of critical business solutions, balancing business needs and cost of ownership, while achieving customer satisfaction.  Ensures business solution roadmaps and IT activities achieve short and long-term ISO security objectives. Delivers feasible business solution roadmaps and proactive system management, oversees strategic software vendor relationships related to security, and guides the implementation and continuous improvement of our security posture. Responsible for the overall success of Information Security Operations and related business solutions.

What You Will Be Doing: 

• Manages the day-to-day for the information security operations and staff.  Responsible for providing broad direction and guidance, identifies training needs, coaches and gives feedback on employee performance, develops staff performance plans, makes recommendations with respect to the hiring, firing, advancement, promotion or any other change in the status of direct reports, and performs related activities as appropriate.
• Provides expert consultation on IT risks and compliance standards. Reviews existing security risks and challenges, implements and enforces risk management processes and common control frameworks, and executes incident management processes. Develops a proactive threat intelligence strategy and oversees the incident response process. Collaborates with cybersecurity organizations globally and conducts regular threat assessments. Participates in the development, maintenance and implementation of disaster recovery and business continuity plans, procedures, audits and ongoing enhancements. Acts a liaison with business partners to ensure interfaces between entities are secured and managed consistent with applicable laws, policies, standards, guidelines and best practices.
• Manages strategic customer relationships and collaborates on strategic planning of service level agreements. Identify opportunities for process improvement, innovations and technology solutions to advance business capabilities. Creates, implements, and ensures compliance with policies and frameworks for the overall monitoring and management of staff, processes, and system performance to meet department and CAISO objectives. Provides leadership and removes obstacles to achieve successful planning and delivery of quality, cost-effective business solutions and innovations. Fosters and oversees strategic relationships with internal and external partners, including government agencies, business vendors, and partner organizations, for the effective implementation of security and privacy policies.
• Develops and implements short and long-term strategies and objectives ensuring alignment with the objectives of the ISO in comprehensive cybersecurity operations and intelligence management. Leads strategic security planning, prioritizes defense initiatives, coordinates the management of current and future security technologies and communicates enterprise-level security strategies and plans across all levels of the organization.
• Responsible for implementing and maintaining a comprehensive Identity Management (IDM) framework, ensuring access is aligned with roles and responsibilities. Develops policies for identity verification, access granting, and monitoring. Oversees continuous monitoring for security breaches or anomalies using advanced SIEM tools and develops an Information Security Operations Center (ISOC) for 24/7 surveillance and response. Monitors and assesses security vulnerabilities and configurations of cyber assets and conducts in-depth security analyses, stays informed on cybersecurity trends, and prepares security reports for executive management. Maintains knowledge of Federal and State laws, regulations, and industry best practices in information security. Oversees and provides direction for proactive critical system management and monitoring to ensure secure, reliable, available, and high performing systems.  

Qualifications

Level of Education and Discipline:

A Bachelor's degree (BA, BS) or equivalent education, training or experience in Engineering, Computer Science or related field. Master’s degree preferred.

Amount of Experience:

Equivalent years of education and training, plus ten (10) or more years related experience, including five (5) or more as a lead or equivalent.

Certifications:

ITIL technical certifications desired. CISA, CISM, CISSP or CIPP desired.

Type of Experience:

Management experience desired.  Experience with one or more of the following: IT strategic planning and management, system management of real-time systems, system development, business management, customer relationship management, vendor management.  Thorough knowledge of ISO operations and systems.  Experience working within NERC / CIP, NIST CSF, ISO 27001 and related standards and frameworks as they apply to information security.  Knowledge of U.S. Federal Laws and regulations.  Experience in field of Information Assurance Information Security.  Thorough knowledge of software development life cycle methodologies related to information security.

Additional Skills and Abilities:

Ability to think strategically and devise solutions to problems in keeping with multiple considerations. Excellent leadership and management abilities with experience coaching and developing others. Must demonstrate sound judgment and critical thinking when making decisions.  Must be able to work effectively in a team environment as team leader, facilitator and team member.  Strong analytical and quantitative skills required.  Excellent interpersonal, communication and writing skills required, including the ability to effectively communicate complex materials and concepts. Must be able to handle a dynamic and changing work environment, and work well independently. 

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Job Description

Reporting into the VP, Global Customer Success, the Director of Customer Success is responsible for retaining, delighting, and growing our customer base, as well as ensuring the success of the Customer Success Managers (CSMs). This role includes establishing operational objectives, policies, and procedures that affect immediate and, at times, company-wide operations. You will guide the US CSMs, setting clear frameworks and providing the necessary tools to deliver their best work. The role also requires anticipating churn risks, fostering upsell opportunities, and driving loyalty by managing multiple priorities that directly impact the medium-term results of both your team and the business.The Director will collaborate with cross-functional teams to solve strategic issues, monitor customer satisfaction, and align with organizational objectives. This involves ensuring that customer metrics and success outcomes are met, which could directly affect timelines and operations across the broader organization.

• Strategic Leadership:Establish operational objectives, policies, and frameworks for the CSM organization. Collaborate with the VP, Customer Success, to develop tools, strategies, and work plans for the team. These decisions will have a medium to long-term impact on team performance. 
• Customer Centricity:Develop customer-centric account plans that ensure satisfaction throughout the customer lifecycle, ensuring proactive communication of progress internally and externally. 
• Operational Oversight: Set up engagement models for a tiered CSM structure, including customer care elements like onboarding, implementation, health check-ins, strategic reviews, churn monitoring, upsell alerts, and renewal strategies.
• Trend Analysis:Monitor, analyze, and interpret customer metrics at all stages, providing feedback to adjust internal strategies and improve customer retention.
• Customer Satisfaction:Ensure the highest levels of customer satisfaction across all client accounts, working closely with stakeholders to nurture advocacy and retain customers.
• Value Delivery: Promote customer satisfaction by identifying evolving needs and ensuring business outcomes exceed expectations.
• Customer Success Advocacy: Drive success through initial onboarding, clarifying success metrics, and fostering growth in product adoption and retention. This ensures customer lifetime value is maximized.
• Leadership & Mentorship:Provide day-to-day management and mentorship to US CSMs, overseeing multiple disciplines and maintaining clear KPIs and objectives. This includes team conflict resolution, improving cross-functional collaboration, and acting as a trusted advisor to both the team and senior leadership
• Team Development:Identify training needs, provide development resources, and champion the core values of Nearmap to ensure the team remains aligned with company-wide goals.
• Decision Making: Accountable for significant decisions that directly affect team operations and broader company goals. Erroneous decisions could lead to critical delays or impact business activities.
• Cross-Departmental Engagement:Liaise with regional Sales teams to create and execute account strategies and collaborate with the Customer Experience and Sales teams to develop solutions for strategic customers.
• Strategic Projects: Oversee larger projects with company-wide implications, applying in-depth knowledge of the organizational objectives to steer results and enhance customer value.

Qualifications

• Experience working with B2B audiences, preferably in a technology or SaaS environment.
• 10+ years of experience in customer success or key account management.
• Experience in developing and executing customer-centric strategies, with an ability to influence results across multiple business areas. 
• Proven team management experience, with a focus on coaching, mentoring, and conflict resolution. 
• Experience with Gainsight
• Advanced interpersonal and communication skills, both written and verbal, across multiple internal and external stakeholders.
• Strong negotiation skills, with the ability to make complex decisions in sensitive situations.
•  Expertise in building and maintaining long-term relationships. 
• Strong leadership qualities with a demonstrated passion for people development. · Competence with Salesforce, Microsoft Office, and program management.
• Relevant degree or certifications desirable 
• Master’s Degree Preferred

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Job Description

Job Overview

The Qualitative Research Analyst will be responsible for analysing qualitative transcripts from interviews, focus groups, and other qualitative research methods. This role is crucial for uncovering key themes and insights from qualitative data that inform strategic healthcare decisions. The ideal candidate must have a background in healthcare or life sciences, with a strong focus on qualitative analysis.

Key Responsibilities

• Transcript Analysis: Analyze qualitative transcripts, identifying recurring themes, insights, and patterns relevant to healthcare, pharmaceutical, and medical device sectors.
• Data Interpretation: Synthesize findings from transcripts into clear and actionable insights, contributing to reports and presentations for internal teams and clients.
• Content Grid Development: Transform Qual transcripts into high-quality content grids to be used as final deliverables. Proficiency in creating Qual Content Grid structures and organizing transcripts into the content grids.
• Report Development: Assist in drafting sections of research reports based on transcript analysis, providing concise and insightful summaries of findings.
• Collaboration: Work closely with research managers and other analysts to ensure that insights from transcripts align with project goals and client needs.
• Quality Control: Ensure the accuracy and consistency of data interpretation and analysis throughout the research process.
• Healthcare Expertise: Apply knowledge of healthcare industry trends, patient pathways, and stakeholder perspectives to enrich the analysis.

• Experience:
  • 1-3 years of experience in qualitative research, with a focus on transcript analysis.
  • Previous work in Pharma Qual research is essential.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Communication: Strong written communication skills for summarizing qualitative insights and contributing to research reports.
• Detail-Oriented: High attention to detail in transcript review and analysis.
• Healthcare Knowledge: Solid understanding of healthcare industry, patient care journeys, and healthcare professionals' perspectives.

Preferred Qualifications

• Experience analyzing transcripts from patient or healthcare professional interviews.
• Familiarity with qualitative research within the pharmaceutical or medical device sectors.
• Ability to understand complex healthcare terminology and issues.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work with leading healthcare organizations.
• Professional growth and development in the healthcare research field.
• A collaborative and supportive team environment.

Qualifications

• Education: Bachelor’s or Master’s degree in Public Health, Life Sciences, Healthcare, Sociology, or a related field.

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Job Description

OBJECTIVES:

• "Partner” with the business in a true “IT as a Service” environment; provide resilient, best-in-class, cost-efficient IT Services to all ELEs in your Zone;
• Together with the Regional IT Infra Director, responsible to provide (build & run) IT Infra services to all ELEs in your Zone;
• Lead the IT transformation program to segregate IT Infra assets and isolate IT Solutions in your Zone;
• Install IT governance processes (IT Service Management) for your Zone.
   

KEY ACCOUNTABILITIES:

IT Strategy & IT Service Management

• Engage with IT Director to define the IT strategy for the zone; Manage the annual IT budget for the zone; Support the Zone Business Leader with enrolling of new companies.
• Implement a true “IT as a Service” Model (for IT Infra services); Act as “Managed IT Service Provider” towards internal IT customers; build a network & foster a productive relationship with key business leaders;
• Monitor and Report on IT service quality, as well as customer satisfaction against agreed KPIs and Service Level Agreement (SLA) performance indicators.
• Build and Manage your IT team, distributed over multiple countries/ELEs; Cooperate with the Regional IT Infra/Governance teams; Ensure consistency, Foster collaboration, Promote synergies and share good practices/methodologies across ELEs in your Zone;
• Build/Provide a portfolio of IT Business Services that meet the business needs at the right level of investment; Plan, organise and manage the Zone IT team to deliver and exceed the contracted SLA performance of the respective IT services.

IT Infra & Security

• Together with the Zone Business Leader & Regional IT Infra Director (co)define the IT Infrastructure Strategy, priorities, roadmap, etc. for your Zone.
• Daily Steer your Zone IT Infra team to provide best-in-class IT Services to the ELE’s; accountable to run IT Infrastructure services, projects within budget/time/scope/quality
• Ensure reliable operations of future state, segregated Zone (see Transformation Program: actively Manage the transformation of all Legacy Infrastructure into a segregated landscape, supported by the Zone & Regional IT Infrastructure Team).
• Ensure Group/Regional IT (Infra and Security) standards are implemented and adhered to;
• Monitor the execution of all operational activities (“First line of defence”) and periodically Audit IT Infra & Security postures (in cooperation with Group IT 3rd line of defence team).

IT Solutions

• Together with the Zone Business Leader (co)define the IT Solutions Strategy, priorities, roadmap, etc. for your Zone.
• Daily Steer the Zone IT Solutions team to provide best-in-class IT Services to the ELE’s; accountable to run IT Solutions services, projects within budget/time/scope/quality;
• Subscribe to transversal or dedicated/shared (ITAAG) IT Solutions, and provide L1/L2 Support for instantiated (ITAAG) IT Solutions.
• Ensure Group IT Solutions standards are adhered to;
• IT Governance & Transformation Program.
• Drive the Transformation program to re-architect & re-engineer IT Infrastructure and Solutions for ELEs in your Zone;
• Install standardized IT cost (TCO) management, as well as IT Project Management and IT Service Management practises across all ELEs in your Zone;
• Ensure IT Services are run in compliance with regulation; Assist with response to regulatory audits;

Qualifications

REQUIRED PROFILE

• Master’s Degree in Computer Science (M.S.) or related field from a four-year college or university; an MBA or equivalent is desirable but not required.

• Project Portfolio Management (PMI, or other), ITIL (PMP & ITIL Foundations certification is must) others like (Scaled) Scrum, COBIT, TOGAF, … is desired.
• Lean methodology (Six Sigma, or other) is a plus.

Experience

• 5 years of work experience in a similar function.
• 5-10 years of (project/) program management in an IT environment (for ERP-like implementations, in an international environment) preferably in an industrial or process driven environment, ideally in the laboratory industry.

Competencies & Skills:

• Entrepreneurial thinking and flexibility to change; Ability to work in a complex and challenging international environment.
• Proven excellence in managing multiple reporting lines across different teams, businesses (5 years of experience); hands-on leadership of a distributed international team is desired.
• Core competences: Product strategy & planning; Program/Project Portfolio management; Product Life Cycle Management; Risk Management; IT Service Management; Regulated Environments; People Management & Emotional intelligence; Presentation & Communication; Enterprise Architecture.
• IT Service Management (practices/framework) experience is a plus; proven ability to install/enhance IT processes to drive efficiency, quality, and cost-effective solutions; 5 years relevant experience in IT Service Delivery field; ideally in the regulated GxP/HIPAA environment.
• Strong financial acumen and ability to develop budgets, controlling and reporting.
• Experience in managing international customers successfully.
• Excellent organization and prioritization skills.
• Very good communication skills (concise writing and orally convincing); Experience presenting to executive management.
• Empathy and strong interpersonal skills, stress resistant and flexible work attitude; strong customer service mind-set.
• High energy to drive rapid and ongoing change. Lead by example.
• Decisive, resilient for setbacks/changes, organization sensitive, realistic, ownership, thinking in solutions, persistent, structured; Courage and self-confidence to take initiative; deal with risks and empower others.
• Analytical person and self-starter; ability to work under minimal supervision. Ability to develop a clear and realistic vision on what needs to be done in near and mid-term future to ensure continuity and improve business results.
• Action-oriented problem solver, able to oversee the big picture and dive into the details when needed (can switch between overview and details).
• Fluent spoken and written English.
• Good knowledge of working with tools like Microsoft Project, Gantts, Excel.

Technical

• Familiar with: BPMN, UML; SCRUM methodology, CMMi; GxP (GAMP5), GDPR.
• Strong background in IT Service Management, experience in working with IT Service Management Systems (ServiceNow, ...).
• Experience consolidating & analysing (larger sets of) data from multiple data sources, for executive reporting purposes.
• Knowledge of COBIT will be a plus.
• ITIL certification will be a plus.

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