Job Description

Job Duties and Responsibilities

Your role as a QA Automation Engineer Lead is to lead the automation team to write scripts and create automation environments for repeated tests. Using different automation tools, you will design, test, and deploy effective test automation solutions. Your goal is to help the QA Automation team to automate as much of the testing effort as possible with a minimum set of code.

• Lead effort to manage the QA Automation across the organization
• Write, design, and execute automated tests by creating scripts that run testing functions automatically
• Maximize test coverage for the most critical features of the system
• Determine the priority for test scenarios and create execution plans to implement these scenarios
• Write documentation for automated processes including test plans, test procedures, and test cases
• Build/ Enhance test automation frameworks
• Log and document bugs in the tracking system such as JIRA
• Set up Continuous Integration
• Setup regression use cases for daily automation test cycles
• Besides writing automated tests, Test Automation Engineers can still do exploratory testing when they need to understand how functionality manifests itself to the customer.

Qualifications

Successful Candidates Will Demonstrate:

• Ability to work in a collaborative team environment while also being able to execute work independently
• Experience in leading a team and successfully launching new initiatives
• Ability to problem-solve complex issues independently and with a team
• Meet project timelines and deadlines while producing high-quality work
• Ability to identify the big picture in all components of decision making using the top-down thinking approach.
• Eagerness to learn and the ability to adapt to company culture.
• Establish and maintain effective working relationships with peers, project team members, and customers
• Excellent verbal and written communication ability
• Ability to work in a fast-paced, start-up environment

Technical Skills

• Technical Skills – Require skills to write programs and scripts in Java
• Suggest /Make framework enhancements to accommodate the scripting needs
• Analytical skills – Analytically examine bug reports, prioritize necessary tests, and streamline application functions through automated testing processes
• Attention to detail – Being detail oriented is required as you will test web applications and API’s to find ways to improve them and isolate problems
• Communication skills – Strong verbal communication skills to effectively collaborate with the engineering team and create testing plans and written reports showing errors
• Besides writing automated tests, Test Automation Engineers can still do exploratory testing when they need to understand how functionality manifests itself to the customer

Tools:

• Proficiency with UI automation testing tools such as Playwright, Selenium, or similar is required
• Mobile Automation testing tools for Android and iOS – Preferred 
• API testing tools: REST Assured, Karate, etc. - Required
• Continuous Integration tools – Jenkins and/or Apache Maven - Required
• Source Code Management - Bit Bucket and/or Github - Required
• JIRA – Defect tracking and task creation tool - Required

Work Experience

• 10-12 years of Automation experience for Use case designing and Testing Framework development
• Work experience with offshore/ onshore model is a big plus

Educational Experience

• Bachelor’s degree in Computer Science or Information Technology

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Job Description

As a Customer Success Manager (CSM) at Campfire, you will be responsible for developing and maintaining customer relationships that drive retention, loyalty, and account growth. You will serve as the primary point of contact for post-implementation customers, ensuring a smooth transition to active use and supporting them throughout their experience with our software products.

Your responsibilities will include managing customer information for assigned accounts, including business requirements, satisfaction levels, use cases, and key contacts. You will play a key role in driving post-launch customer satisfaction through regular meetings, addressing concerns, organizing user training sessions, and identifying opportunities to increase user engagement.

Additionally, you will be responsible for managing customer success, including renewals of subscription licenses, exploring opportunities for account growth, and collaborating with internal teams to ensure alignment with customer needs. Your feedback will be valuable in helping to enhance the Campfire solution suite based on your understanding of customer experiences and requirements.

Qualifications

Successful Candidates Will Demonstrate:

• Ability to work in a collaborative team environment while also being able to execute work independently
• Ability to lead resolution for  complex business and technical issues independently and with a team
•  Meet project timelines and deadlines while producing high-quality work, enhancing customer relationships, and managing projects from initiation to completion
• Ability to identify the big picture in all components of decision-making using the top-down thinking approach
• Eagerness to learn and the ability to adapt to company culture
• Establish and maintain effective working relationships with peers, project team members, and customers
• Excellent verbal and written communication ability
• Ability to work in a fast-paced, start-up environment

Technical Skills

• Collaborate with cross-functional teams across various departments to deliver training, support, and successful project outcomes, ensuring alignment with customer needs across multiple geographic markets. Ability to take actions to enhance customer satisfaction, ensure productive use of software, and lead to software subscription renewals and expansions
• Develop customer success processes to ensure efficient and standardized outcomes for growing customer base
• Experience identifying and solving complicated problems in high-pressure time-sensitive environment
• Ability to work in a collaborative team environment with many employees as well as customer contacts, while also being able to execute work independently
• Demonstrated ability to create and maintain long-lasting and healthy relationships with customers.
• Automotive industry knowledge preferred

Work Experience

• 4+ years of relevant experience in a customer-facing role, preferably customer support, customer success or system implementation
• Experience in the computer software industry highly desirable

• Experience managing accounts with large B2B enterprises and driving customer satisfaction and success with key contacts within those enterprise customers

Educational Experience

• BA/BS degree in Business, Engineering, Finance, IT and/or related discipline

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Job Description

Your role as a QA Automation Engineer Lead is to lead the automation team to write scripts and create automation environments for repeated tests. Using different automation tools, you will design, test, and deploy effective test automation solutions. Your goal is to help the QA Automation team to automate as much of the testing effort as possible with a minimum set of code.

• Lead effort to manage the QA Automation across the organization
• Write, design, and execute automated tests by creating scripts that run testing functions automatically
• Maximize test coverage for the most critical features of the system
• Determine the priority for test scenarios and create execution plans to implement these scenarios
• Write documentation for automated processes including test plans, test procedures, and test cases
• Build/ Enhance test automation frameworks
• Log and document bugs in the tracking system such as JIRA
• Set up Continuous Integration
• Setup regression use cases for daily automation test cycles
• Besides writing automated tests, Test Automation Engineers can still do exploratory testing when they need to understand how functionality manifests itself to the customer.

Successful Candidates Will Demonstrate:

• Ability to work in a collaborative team environment while also being able to execute work independently
• Experience in leading a team and successfully launching new initiatives
• Ability to problem-solve complex issues independently and with a team
• Meet project timelines and deadlines while producing high-quality work
• Ability to identify the big picture in all components of decision making using the top-down thinking approach.
• Eagerness to learn and the ability to adapt to company culture.
• Establish and maintain effective working relationships with peers, project team members, and customers
• Excellent verbal and written communication ability
• Ability to work in a fast-paced, start-up environment

Qualifications

Technical Skills

• Technical Skills – Require skills to write programs and scripts in Java
• Suggest /Make framework enhancements to accommodate the scripting needs
• Analytical skills – Analytically examine bug reports, prioritize necessary tests, and streamline application functions through automated testing processes
• Attention to detail – Being detail oriented is required as you will test web applications and API’s to find ways to improve them and isolate problems
• Communication skills – Strong verbal communication skills to effectively collaborate with the engineering team and create testing plans and written reports showing errors
• Besides writing automated tests, Test Automation Engineers can still do exploratory testing when they need to understand how functionality manifests itself to the customer.

Tools:

• UI Automation testing tools: Playwright, Selenium, etc. - must
• Mobile Automation testing tools for Android and iOS – not mandatory but good to have
• API testing tools: REST Assured, Karate, etc. - must
• Continuous Integration tools – Jenkins and/or Apache Maven - must
• Source Code Management - Bit Bucket and/or Github - must
• JIRA – Defect tracking and task creation tool - must

Work Experience

• 10-12 years of Automation experience for Use case designing and Testing Framework development
• Work experience with offshore/ onshore model is a big plus

Educational Experience

Bachelor’s degree in Computer Science or Information Technology

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Job Description

As a Sales Account Executive, you have primary responsibility to close new logo customers and expansion sales with existing customers. This position involves direct prospecting and managing ways to source and qualify sales prospects. Our candidate is very ambitious with a “hunter” sales mentality, high sense of urgency and focus on time efficiency, and is experienced in developing and executing activities across the software sales cycle from prospecting to closing.

Qualifications

Primary responsibilities are:

• Build and execute a sales plan that expands the customer base, and drives sales growth within new and existing customers to meet sales targets
• Driving sourcing activity from networking, finders, partners and marketing programs; manage and expand sales pipeline
• Establish and enhance relationships within key customers for expansion opportunities
• Identify new sales prospects; conduct prospecting meetings, access key decision makers and qualify potential customers
• Track, analyze, and communicate key metrics as they relate to sales performance and vendor relationships
• Work with industry groups and experts to achieve thought leadership and awareness
• Monitor and assess competitive products and services; provide follow-up on industry trends; recommend changes to the company’s product offerings and services based on results
• Orchestrate internal company resources to support success in sales activities

Successful Candidates Will Demonstrate:

• Ability to work in a collaborative team environment while also being able to execute work independently
• Ability to problem-solve complex issues independently and with a team
• Flexibility to schedule meetings according to the timetable and urgency of customers and availability of internal resources
• Ability to identify the big picture in all components of decision making using the top-down thinking approach
• Eagerness to learn and the ability to adapt to company culture
• Establish and maintain effective working relationships with peers, project team members, and customers
• Excellent verbal and written communication ability
• Ability to work in a fast-paced environment, high energy and can-do attitude
• Willingness and ability to travel

Technical Skills

• Prospecting and presenting the value proposition, especially to the C-suite
• Keen insight, competitor acumen, market intelligence on automotive trends, supplier pain points, and automotive business processes
• Project management skills, extreme attention to detail and follow-up
• New business development activities including email outreach, social media, networking, and LinkedIn
• Demonstrated success in B to B selling roles and achievement of sales goals
• Proven aptitude to comprehend and articulate complex technologies and software systems
• Highly motivated and energetic, with strong interpersonal skills
• Ambitious, driven, persistent and confident in own ability to achieve targets
• Proven strategic thinker with strong analytical and critical thinking skills

Work Experience

• 7+ years of experience selling SaaS solutions to enterprise organizations from $100M to $10B+ in annual revenue
• Proven track record of driving revenue growth
• Background in computer software industry, especially enterprise applications
• Experience selling to the automotive sector, especially buyers within auto suppliers, is preferred
• Experience selling applications within financial planning, cost management, BOM or program management is preferred
• Excellent organization, communication, and follow-up skills
• Outstanding written and verbal communication skills, including presentation skills

Educational Experience

• BA/BS degree in Business, IS, Computer Science, Marketing, Communications, Sales and/or related discipline

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Job Description

• Installing and Maintaining Campfire’s production, staging and testing environments on AWS cloud, customer promise and internal to Campfire IT
• Good communication skills to keep up customer communication in addition to technically supporting them
• This includes, but not limited to, Hardware, networking, and software used by internal employees
• Internal IT customer support when needed at the server and PC level
• Need to be able to support IT emergencies both internally to Company and customers

Qualifications

• Ability to work in a collaborative team environment while also being able to execute work independently
• Ability to problem-solve complex issues independently and with a team
• Meet project timelines and deadlines while producing high-quality work
• Ability to identify the big picture in all components of decision making using the top-down thinking approach
• Eagerness to learn and the ability to adapt to company culture
• Establish and maintain effective working relationships with peers, project team members, and customers
• Excellent verbal and written communication ability
• Ability to work in a fast-paced, start-up environment and be able to respond to emergencies

Primary Technical Skills

• DevOps: Your primary responsibilities
• Experience and knowledge in the following areas:
• Installing/maintaining Java, Apache, Tomcat, SQL, Open-source software, and tools on Windows OS,
• Build tools and build script development (jenkins, Ant scripts, PowerShell, dbdeploy, etc.,)
• Development environment (SVN, Jira, Confluence, Git, Redis, RabitMQ)
• Administering databases on Microsoft SQL Server (database creation, backup, restore, scheduling SQL jobs, etc.,)
• Familiarity with SQL scripts and basic troubleshooting
• Knowledge and experience in deploying web applications
• Knowledge and understanding of protocols and communications (e.g. HTTP/S, FTP/S, SMTP, RDP, SSO, MQ etc.)
• Understanding of development, Testing, Staging, production environments
• Deploy software solutions on internal and customer production servers
• Familiarity with Dockers, Kubernetes
• Working knowledge on Microsoft Windows Server 2012/2016/2019/2022
• Ability to trouble shoot problems (OS, application, network environment)
• Familiarity in AWS, EC2, VPC, SG, snapshot backup, SQL backup, etc.

Supporting Technical Skills

• IT infrastructure: willingness to support on the following areas along with another IT specialist
• Managing Windows servers, Domain server, Hyper-V VM, Could VM Office365 portal management, support
• Managing Backup and restore tools, software, and process.
• Monitoring Firewalls and security software (e.g. Antivirus, Malware etc.,)
• Coordinating and executing upgrades to network software and hardware
• Administering LAN/WAN security, Antivirus and spam control measure
• Knowledgeable of network protocols, software and hardware involved in LAN/WAN operations

Work Experience

• At least 3 years of experience working as an in-house DevOps or IT and network administrator.
• Ready to move forward more on DevOps and less on IT infrastructure support

Educational Experience

• Bachelor’s degree in information technology or Equivalent
• Any MCSA, MCP, CCNA, AWS certification is a plus

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Job Description

As a Product Planning Manager you will be responsible for the overall success of our product line. You will be responsible for managing the product's lifecycle from requirements to development to product launch and support. The Product Planning Manager will be responsible for assisting with bringing our company's vision and strategy to life. This person will need to understand and respond to customer needs and wants in addition to being able to convert those into product and/or project requirements. Specific duties include:

Qualifications

• Help lead the product development team in creating the product road map
• Listen to and understand customer feedback, and respond to product suggestions
• Work with a cross-functional team to determine the product's impact on the current and future business model
• Meet with clients and other key stakeholders
• Support the internal team by providing product information
• Research and suggest new product development and refinements for existing product
• Identify delays and accordingly adjust schedules to meet deadlines
• Provide excellent customer service and ensure customer satisfaction
• Evaluate current production processes and recommend improvements
• Assist in new product development and enhancements, with the following activities:

1. Write requirement specifications (UI, navigation, backend logic, security and licensing)
2. Conduct reviews with development to clarify direction or mitigate issues
3. Define any data transformation needed
4. Provide QA testing scenarios to test the new development
5. Assist with QA testing when required
6. Ensure implementation has the required information for first-time setup
7. Support rollout of new development and any issues that arise
8. Other product management tasks as required

Successful Candidates Will Demonstrate:

• Ability to work in a collaborative team environment while also being able to execute work independently
• Ability to problem-solve complex issues independently and with a team
• Meet project timelines and deadlines while producing high-quality work
• Ability to identify the big picture in all components of decision making using the top-down thinking approach
• Ability to balance customer wants with new product direction
• Ability to think through a problem to come up with a generic solution, avoiding costly customization for customers and Campfire
• Eagerness to learn and the ability to adapt to company culture.
• Establish and maintain effective working relationships with peers, project team members, and customers
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment, high energy, and can-do attitude
• Willingness and ability to travel

Work Experience

• A minimum of 5 years’ experience in product management or a related field
• Exceptional analytical and conceptual thinking skills
• Ability to influence stakeholders and work closely with them to determine acceptable solutions
• High level of comfort with technology and its development
• Excellent planning, organizational, problem-solving, time management, and communication skills
• Excellent documentation skills along with in-depth knowledge of product strategy 

Educational Experience

• A bachelor’s degree in business, computer science, or a related field; MBA preferred

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