At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company.

About our product

Our technology lets you see products in your own room before you buy. Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. You definitely want to make sure it will look good in your space. We enable that through cutting-edge computer vision technology, presented in an extraordinarily simple and accessible way. Try our rug demo now! Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table: https://www.roomvo.com/rugdemo...

What You'll Do

• Speak directly with customers via email and phone to help them resolve their needs
• Collaborate closely with our Project Management team to resolve customer challenges
• Work within GitLab to log all customer requests for action
• Leverage strong time management skills to ensure we’re getting back to our customers quickly
• Maintain strong attention to detail to ensure nothing slips through the cracks
• Proactively message customers with the status of their requests to keep them informed and engaged as we resolve their challenges
• Communicate internally with other departments including Project Management, Customer Success, Engineering, Sales, and Product to ensure successful customer outcomes and maintain transparency
• Analyze support trends to identify recurring issues and recommend process or product improvements.
• Diagnose and thoroughly investigate customer issues to gain a deep understanding of their concerns, delivering tailored and effective solutions.

Requirements

• You have at least 3 to 5 years of experience in Customer Support or a similar role
• Strong technical acumen, with the ability to troubleshoot and resolve complex software issues.
• Experience with GitLab and/or Zendesk a plus
• You have clear communication skills, both written and verbal
• Experience in SaaS a plus
• Bonus asset: Fluency in a second language

About our culture

• We're a remote-first company that encourages our employees to work from where they're most productive.
• We work in tight-knit teams to cultivate an ownership mentality.
• We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
• We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency.
• We value work-life balance by offering generous time off
• Work anywhere in the world for up to 3 months!
• We value families, by offering a parental leave program
• We offer a work-from-home stipend
• Your birthday (and our company birthday) is a day off!

About our hiring process

Now: You upload your resume and complete a brief questionnaire.

Step 1: We arrange a video call with you to assess your abilities. You will be asked to complete a take-home skills assessment.

Step 2: You attend the second video interview soon after.

Step 3: You meet one of the founders.

Step 4: You receive an offer.

Take the Leap. Apply now.

Our demo, in case you missed it: https://www.roomvo.com/rugdemo4r

About you

You have a passion for solving complex problems and working on products used by millions of people. You like to understand the big picture when it comes to complex systems. You are not afraid to dive into the details and trace a request through dozens of calls. Join us and you will work directly with our talented engineering team to push our product to new heights.

At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company.

About our Stack

TypeScript, Next.js, React/Redux
Python, Django, PostgreSQL

What You'll Do

• Craft scalable TypeScript and Python code to integrate with customer websites, apps, and APIs
• Flex your TypeScript muscle to design/develop single-page web apps that use Redux
• Work with Django in a microservices architecture
• Implement APIs over HTTP and gRPC

Requirements

• Strong computer science fundamentals demonstrated through a degree in computer science or engineering, plus work experience in the field
• Experience with TypeScript and single page web applications (HTML5, CSS3)
• Python development
• Linux, git
• Exceptional attention to detail and focus on quality

About our culture

• We work in tight-knit teams to maximize speed and cultivate an ownership mentality.
• We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
• We promote an environment where ideas are challenged. The best ideas win!
• We're hyperfocused on our achievements and our ability to execute on our promises. We act with urgency.
• It's not always about us. We give back to our community to ensure it can grow.
• We love to compete and have fun. Our game nights are legendary.

About our products

Our technology lets you see products in your own room before you buy.

Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. You definitely want to make sure it will look good in your space. We enable that through cutting-edge computer vision technology, presented in an extraordinarily simple and accessible way. Try our rug demo now! Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table: https://www.roomvo.com/rugdemo4r

About our results

Our customers see a 5x increase in e-commerce conversion rates and a dramatic decrease in the time it takes for their customers to make a purchase decision. We are also reducing the world’s carbon footprint by eliminating trips to the store and avoiding product returns, while also saving marriages -- now you can be sure you’re buying the right product for your home.

About our office and remote work

We are located in downtown Toronto with nearby access to both of the main subway lines. Currently, we are all working from home; we encourage our teams to work from wherever they are most productive, and many of us will continue to work from home in the future, either full-time or partially. While we're all working remotely, we’ve come up with a few ways to keep everyone on the same page, including a quick company-wide check-in every Monday, remote coffee breaks on Fridays, and ad hoc topical sharing sessions. Another big upside is you get to be around your pets and plants (if you have them).

About our hiring process

Now:You upload your resume and complete a brief questionnaire.

Step 1: We arrange a video call with you to assess your abilities.

Step 2: You attend the second video interview soon after.

Step 3:You meet one of the founders.

Step 4: You receive an offer.

Take the Leap. Apply now.

Our demo, in case you missed it: https://www.roomvo.com/rugdemo4r

About you

You love having your finger on the pulse. You impress with how you always know the status of any situation that has crossed your path. You can provide an update on the who, what, and when of a project at a moment’s notice. You have an obsession for details. You enjoy collaborating with those around you—providing guidance, developing knowledge bases and recommending best practices—and you’re always open to other ideas and new challenges.

At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company.

What You’ll Do

• Apply your technical, communication, and documentation skills to manage the successful implementation of state-of-the-art visualization tools and leading-edge technology for our interior decor space customers
• Engage external providers to ensure timely delivery of work items
• Assist engineering managers with task organization
• Work directly with the leadership team to ensure our internal operations continue to run smoothly
• Tracking issues in GitLab and GitHub, ensuring projects remain on track
• Prioritizing and triaging programming-focused tasks for engineering team members

Requirements

• Exceptional organizational skills and a healthy obsession with detail
• Excellent communication and collaborative skills promote a teamwork mentality rooted in responsibility and accountability
• Proven ability to prioritize and manage a high volume of tight deadlines
• Familiarity with issue tracking systems, such as GitLab, GitHub, Jira, or similar
• Self-motivated and a predisposition to follow through
• Proficient in Google Workspace and web applications in general
• Previous exposure to technical projects, comfort with the software development space
• Background in software or IT is considered an asset

About our culture

• We work in tight-knit teams to maximize speed and cultivate an ownership mentality.
• We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
• We promote an environment where ideas are challenged. The best ideas win!
• We're hyperfocused on our achievements and our ability to execute on our promises. We act with urgency.
• It's not always about us.We give back to our community to ensure it can grow.
• We love to compete and have fun. Our game nights are legendary.

Our remote-first approach

We're a remote-first company that encourages our employees to work from where they're most productive. For most, this means working from the comfort of their home, but for those who prefer to work from our office, we're located in downtown Toronto at Bay and Bloor, with convenient access to both subway lines. To foster collaboration, we implemented a number of ways to stay connected, including quick weekly company-wide check-ins, remote coffee breaks, and ad hoc knowledge-sharing sessions.

About our hiring process

Now: You upload your resume and complete a brief questionnaire.

Step 1:We arrange a video call with you to assess your abilities.

Step 2:You complete a take-home assessment and attend the second video interview soon after.

Step3: You meet one of the founders.

Step4: You receive an offer.

Take the Leap. Apply now.

Our demo, in case you missed it:https://www.roomvo.com/rugdemo4r

About us

Imagine you want to buy a rug for your home. You want to make sure it will not only fit but also look great. Our technology lets you see a rug in your own space before you buy it. Don’t believe us? Try it for yourself!

At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. Our customers include Fortune 500 companies such as Home Depot and local retailers such as Alexanian's. An important part of our business is dedicated to empowering small, independent retailers with innovative solutions to thrive in the digital marketplace.

We are one of the fastest-growing tech companies according to Deloitte’s Fast 500, and we are hiring ambitious and collaborative challenge-seekers to fuel our momentum and help us create an iconic global tech company.

About you

You have versatile skills and want to apply them in a company on the cutting edge of AR. You have an eye for aesthetics and you create art in your spare time. You enjoy collaborating with executives, engineers, and sales and marketing teams. You love all things Blender and seek to solve challenging problems with creative solutions. If you are up for the challenge, you will have the opportunity to influence the visual design of our AR application.

What You’ll Do

• Design well-organized and well-detailed 3D scenes with a high level of realism
• Create solutions for our engineering teams to improve realism, and performance and solve problems facing real people
• Model 3D objects and scenes viewed by millions of people around the world
• Work with our research engineers to innovate best practices
• Work with our sales and marketing teams to design trade show assets that make people stop and stare

Requirements

• You understand how lighting and camera settings affect complex scenes and their realism
• You have excellent organizational skills and can keep track of small details in complicated Blender environments
• You are passionate about 3D modeling with a thorough technical understanding of Blender and its systems
• You have a deep understanding of Physically Based Rendering and UV mapping
• You understand the trade-offs between high poly and low poly models and can optimize scenes and models for better performance
• You have an innate understanding of the Cycles and Eevee rendering engines and know how to set up an environment to get the most out of them
• You possess strong communication skills and can capture requirements, as well as share your designs and progress

About our culture

• We're a remote-first company that encourages our employees to work from where they're most productive.
• We work in tight-knit teams to cultivate an ownership mentality.
• We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
• We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency.
• We value work-life balance by offering generous time off
• Work anywhere in the world for up to 3 months!
• We value families, by offering a parental leave program
• We offer a work-from-home stipend
• Your birthday (and our company's birthday) is a day off!

About our hiring process

Now: You upload your resume and complete a brief questionnaire.

Step 1: We arrange a video call with you to assess your abilities. Then complete a take-home assessment

Step 2: You attend the second and third video interviews soon after.

Step 3: You meet one of the Founders.

Step 4: You receive an offer.

Take the Leap. Apply now.

Our demo, in case you missed it: https://www.roomvo.com/rugdemo4r

At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company.

About our product

Our technology lets you see products in your own room before you buy. Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. You definitely want to make sure it will look good in your space. We enable that through cutting-edge computer vision technology, presented in an extraordinarily simple and accessible way. Try our rug demo now! Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table: https://www.roomvo.com/rugdemo4r

About You

Reporting to the Director of Design & User Experience, you'll be joining a team guided by a seasoned leader renowned for pioneering innovation and fostering a culture of excellence. This is more than just a reporting relationship; it's an opportunity for mentorship and growth. Together, you will strategize, execute, and continuously refine our product design, ensuring that it not only meets but exceeds user expectations. By working closely with the Director, you'll be in the prime position to make significant contributions, influence decision-making, and shape the future direction of our design and user experience initiatives.

About our Stacks
Design: Figma (Main design tool), Adobe Creative Suite, Maze (UX tool)
Engineering: TypeScript, Next.js, React/Redux, Python, Django, PostgreSQL

What you'll do:

• Create cutting edge experiences:Design UI and UX flows in Figma using the tool’s latest features.
• Systematize Creativity:Apply a methodical approach to design, cleverly reusing existing concepts while considering the engineering implications.
• Be the Guardian of Design Integrity:Ensure every new product and feature rolls out in alignment with your designs, offering detailed feedback to engineering pre-launch.
• Turn Data into working solutions:Harness data-driven insights to sculpt your designs, even if it involves complex analyses, user and A/B testing.
• Unite and Conquer: Join forces with Developers, Product Marketing, Product Management, Sales and Customer Success to educate, absorb and reflect the varied needs of our user groups.
• Iterate & Innovate:Embrace feedback from stakeholders and data to continuously refine and reimagine your designs.

Requirements:

• A portfolio that speaks volumes: Must showcase previous work that captures your design prowess.
• Knowledge working with design systems: Proven ability to steer the improvement of a design system and orchestrate streamlined design processes.
• Speed & precision: A nimble, iterative approach to product design without sacrificing quality.
• An eye for the details: Exceptional attention to minutiae, paired with a relentless focus on quality.
• Data-driven mindset: Concrete evidence of leveraging data to inform design decisions.
• UX knowledge: Examples of working in a user experience-driven environment.

About our culture

• We're a remote-first company that encourages our employees to work from where they're most productive.
• We work in tight-knit teams to cultivate an ownership mentality.
• We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
• We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency.
• We value work-life balance by offering generous time off
• Work anywhere in the world for up to 3 months!
• We value families, by offering a parental leave program
• We offer a work-from-home stipend
• Your birthday (and our company's birthday) is a day off!

About our hiring process

Now: You upload your resume and complete a brief questionnaire.

Step 1: We arrange a video call with you to assess your abilities.

Step 2: Provide a work sample for review. You attend the second video interview soon after.

Step 3: Attend the third video call.

Step 4: You meet one of the founders.

Step 5: You receive an offer.

Take the Leap. Apply now.

Our demo, in case you missed it: https://www.roomvo.com/rugdemo4r

At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company.

About our product

Our technology lets you see products in your own room before you buy. Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. You definitely want to make sure it will look good in your space. We enable that through cutting-edge computer vision technology, presented in an extraordinarily simple and accessible way. Try our rug demo now! Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table: https://www.roomvo.com/rugdemo...

About you

You take pride in exceeding expectations. You uncover needs by listening closely and asking perceptive questions. You also love technology. Your peers are impressed by your technical knowledge and know-how, which allows you to become their trusted advisor. You are not afraid to convince someone to change their mind and you recognize when you need to change yours. You are excited to take on new challenges and be part of something small that is growing into something big. Second language fluency is an asset.

What You'll Do

• Manage the customer life cycle for our largest customers
• Be responsible for key metrics such as Customer Health, Retention, and Expansion
• Become a trusted partner to your customers so you can better understand their needs and help them achieve their goals
• Engage as a mentor across the wider Customer Success team
• Serve as a key voice of our customers to our internal teams - including Product, Sales, and Leadership - and partner with other internal teams to drive best-in-class customer experiences
• Maintain impeccable records in our Customer Success software
• Actively and routinely engage with your customers to assess their priorities, identifying opportunities to further promote the Roomvo Platform and ensuring full potential of service is realized
• Be a customer advocate within our organization, documenting requests and issues as well as identifying areas we can improve for our customers

Requirements

• You have at least 1 year of experience in a Customer Success or Account Management role
• You have direct experience working with Enterprise customers and managing a book of business
• You can quickly learn and prioritize technically complex processes and tasks
• You are professional and comfortable engaging C-suite executives
• You can manage tight deadlines (but you can control much of your own schedule)
• You are comfortable in the Google Workspace (including using spreadsheets and Google Docs), and with Salesforce
• You have clear communication skills, both written and verbal
• Experience in a SaaS a plus
• Bonus asset: Fluency in a second language

About our culture

• We're a remote-first company that encourages our employees to work from where they're most productive.
• We work in tight-knit teams to cultivate an ownership mentality.
• We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
• We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency.
• We value work-life balance by offering generous time off
• Work anywhere in the world for up to 3 months!
• We value families, by offering a parental leave program
• We offer a work-from-home stipend
• Your birthday (and our company's birthday) is a day off!

About our hiring process

Now: You upload your resume and complete a brief questionnaire.

Step 1: We arrange a video call with you to assess your abilities. Complete a take-home assessment.

Step 2: You attend the second video interview soon after.

Step 3: You meet one of the founders.

Step 4: You receive an offer.

Take the Leap. Apply now.

Our demo, in case you missed it: https://www.roomvo.com/rugdemo4r

About us

Imagine you want to buy a rug for your home. You want to make sure it will not only fit but also look great. Our technology lets you see a rug in your own space before you buy it. Don’t believe us? Try it for yourself!

At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. Our customers include Fortune 500 companies such as Home Depot and local retailers such as Alexanian's. An important part of our business is dedicated to empowering small, independent retailers with innovative solutions to thrive in the digital marketplace.

We are one of the fastest-growing tech companies according to Deloitte’s Fast 500, and we are hiring ambitious and collaborative challenge-seekers to fuel our momentum and help us create an iconic global tech company.

About you

You take pride in exceeding expectations. You love the satisfaction that comes from building and improving products. You uncover needs by listening closely and asking perceptive questions. You pay close attention to details and it bugs you when others do not. You have a keen eye for how things should work and you use data to prove (or disprove) your assertions. You’re vigilant about keeping a high bar of quality but you’re not afraid to try something new. You are excited to take on new challenges and be part of something small that is growing into something big.

About our tech stack

TypeScript, Next.js, React/Redux
Python, Django, PostgreSQL

What you’ll do

• Take ownership of specific product segments and features, contributing to their growth and advancement
• Collaborate closely with customers, Customer Success, Sales, and the Product team to comprehend requirements and contribute to our product strategy
• Draft clear and concise product specifications and work closely with the engineering team to refine these to ensure fast and efficient development
• Be opinionated about the product and champion our customers and end-users to deliver the best possible user experience
• Build a deep technical understanding of the product to discuss design decisions with engineering
• Coordinate all aspects of the projects you are responsible for, through the entire development cycle
• Collect and use data to make decisions, which may include complex analyses and A/B testing

Requirements

• Distinctive work experience in building software products
• Design mindset
• Exceptional attention to detail and focus on quality
• Comfortable engaging with customers and senior executives
• Technical background, demonstrated through a degree in computer science or engineering, or alternatively through relevant work experience

About our culture

• We work in tight-knit teams to maximize speed and cultivate an ownership mentality.
• We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
• We promote an environment where ideas are challenged. The best ideas win!
• We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency.
• It's not always about us. We give back to our community to ensure it can grow.
• We love to compete and have fun. Our game nights are legendary.

Our remote-first approach

We're a remote-first company that encourages our employees to work from where they're most productive. For most, this means working from the comfort of their home, but for those who prefer to work from our office, we're located in downtown Toronto at Bay and Bloor, with convenient access to both subway lines. To foster collaboration, we implemented a number of ways to stay connected, including quick weekly company-wide check-ins, monthly game nights, and ad hoc knowledge-sharing sessions.

About our hiring process

Now: You upload your resume and complete a brief questionnaire.

Step 1: We arrange a video call with you to assess your abilities.

Step 2: You attend the second video interview soon after.

Step 3: Complete a take-home assessment

Step 4: You meet one of the founders.

Step 5: You receive an offer.

Take the Leap. Apply now.

Our demo, in case you missed it: https://www.roomvo.com/rugdemo4r

About us

Our technology lets you see products in your own room before you buy. Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. You definitely want to make sure it will look good in your space. We enable that through cutting-edge computer vision technology, presented in an extraordinarily simple and accessible way. Try our rug demo now! Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table: https://www.roomvo.com/rugdemo...

About you

You take pride in exceeding expectations. You uncover needs by listening closely and asking perceptive questions. You also love technology. Your peers are impressed by your technical knowledge and know-how, which allows you to become their trusted advisor. You are not afraid to convince someone to change their mind and you recognize when you need to change yours. You are excited to take on new challenges and be part of something small that is growing into something big. Second language fluency is an asset.

What You'll Do

• Manage the customer life cycle for our largest customers
• Be responsible for key metrics such as Customer Health, Retention, and Expansion
• Become a trusted partner to your customers so you can better understand their needs and help them achieve their goals
• Engage as a mentor across the wider Customer Success team
• Serve as a key voice of our Enterprise customers to our internal teams - including Product, Sales, and Leadership - and partner with other internal teams to drive best-in-class customer experiences
• Maintain impeccable records in our Customer Success software
• Actively and routinely engage with your customers to assess their priorities, identifying opportunities to further promote the Roomvo Platform and ensuring full potential of service is realized
• Be a customer advocate within our organization, documenting requests and issues as well as identifying areas we can improve for our customers
  

Requirements

• You have at least 3 years of experience in a Customer Success or Account Management role
• You have direct experience working with Enterprise customers and managing a book of business
• You can quickly learn and prioritize technically complex processes and tasks
• You are professional and comfortable engaging C-suite executives
• You can manage tight deadlines (but you can control much of your own schedule)
• You are comfortable in the Google Workspace (including using spreadsheets and Google Docs), and with Salesforce
• You have clear communication skills, both written and verbal
• Experience in a SaaS a plus
• Bonus asset: Fluency in a second language

About our culture

• We're a remote-first company that encourages our employees to work from where they're most productive.
• We work in tight-knit teams to cultivate an ownership mentality.
• We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
• We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency.
• We value work-life balance by offering generous time off
• Work anywhere in the world for up to 3 months!
• We value families, by offering a parental leave program
• We offer a work-from-home stipend
• Your birthday (and our company's birthday) is a day off!

About our hiring process

Now: You upload your resume and complete a brief questionnaire.

Step 1: We arrange a video call with you to assess your abilities. Complete a take-home assessment.

Step 2: You attend the second video interview soon after.

Step 3: You meet one of the founders.

Step 4: You receive an offer.

Take the Leap. Apply now.

Our demo, in case you missed it: https://www.roomvo.com/rugdemo4r