​​About the Role:

We are seeking a Coordinator, Video & Social Content (Temporary) to join our Organic Content team. In this role, you will support us in building and growing our content library to increase brand awareness and engagement and build brand affinity. You will partner closely with SEO, Editorial, Organic Social, Engineering, Design, and Product teams to create and scale content for our YouTube channels. 

This position requires keen attention to detail, an understanding of SEO best practices for video, in-depth knowledge of the social landscape (with a focus on YouTube), writing and copy editing experience, social video optimization techniques, and content management best practices. Successful candidates will enjoy rolling up their sleeves and are committed to delivering high-quality digital experiences that contribute to organizational success.

This is a temporary, non-permanent position. This position is part-time, with an average weekly workload of 20-30 hours.

You Will:

• Maintain an organized weekly content calendar to schedule uploads effectively and ensure timely delivery of content
• Manage weekly YouTube content uploads
• Create compelling, educational, and SEO-optimized title and description copy for YouTube
• Perform keyword research and optimize YouTube videos with keyword tags
• Optimize existing content with links back to the site and relevant content
• Manage video assets to prep for embeds in blog posts on the Hims and Hers websites
• Optimize for YouTube with the creation of updated titles, description copy, keywords, and links to site
• Partner with our Sr. Social Video Editor to create a strategy for cross-posting YouTube content to other social platforms (TikTok, Instagram Reels, etc.)
• Manage the YouTube community engagement and respond to comments on YouTube to drive on-platform engagement
• Interface with customer service teams and medical professionals to craft brand-appropriate responses to public comments
• Perform audits of existing content to record and remove mentions of sunsetted products, images, brand ambassadors, claims, etc
• Utilize YouTube Analytics to monitor basic channel performance, and key engagement metrics to provide high-level trends insights to Editorial and Social teams
• Assist with the management of the content architecture and placement of content in the user experience

You Are:

• A grammar-obsessed, proficient copywriter and editor with an eagle eye for the details
• Knowledgeable of basic SEO best practices and keyword identification
• Familiar with YouTube Studio, with advanced proficiency in content creation and administration. Able to navigate content publishing interfaces, troubleshoot issues, and provide comprehensive training to users at all skill levels
• Familiar with project management & collaboration tools such as Confluence, JIRA, Slack, and Monday.com to track progress, and collaborate with team members effectively
• Service-oriented. You work quickly and collaboratively on technical projects and provide an informed perspective on web best practices
• Highly organized and motivated to work hard in a fast-paced environment, and enjoy balancing numerous priorities and demands
• Comfortable with community moderation in a highly regulated industry with legal oversight

You Have:

• 3+ years of content management experience 
• 3+ years of social media community moderation experience  
• Strong understanding of SEO principles
• Excellent written and verbal communication skills
• Attention to detail and commitment to producing high-quality work
• Ability to work efficiently in a collaborative, fast-paced environment
• Experience with web user experience (UX) is a plus
• Experience creating organic content on Reddit (not required but a plus)

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

By joining 10X Genomics, you can become an integral part of helping enable our customers to expand the ways they explore, discover, process and innovate in the field of genomics.

As a Senior Global Product Support Scientist, you play a significant role within the Customer Support organization serving as a subject matter expert (SME) and global escalation partner to our regional team members, ensuring they can deliver world-class service and support and enabling our customer’s success across 10x products and applications. This role requires the ability to resolve technically complex issues, working closely with cross-functional teams, advocating for customer needs, and participating in sustaining and lifecycle management (LCM) core teams to maintain and improve product quality and customer satisfaction.

What you will be doing:

• Creating, releasing and continuously improving globally-aligned service and support policies and procedures. Serving as procedure owner representative on any planned and unplanned organizational audits (e.g., ISO, SOX, FDA).  
• Representing Global Product Support as a core team member within 10x’s product sustaining teams, providing expertise and advocating on behalf of our regional team members to elevate the customer experience.
• Analyzing, trending, and communicating key issues and complaints and the impact they have on overall product health metric performance, and customer satisfaction across 10x products and applications.
• Providing advanced and escalated global product support to regional team members and our customers, ensuring timely resolution of complex cases.
• Initiating, consulting, and leading product support continuous improvement discussions and workshops with cross-functional SME partners to improve product reliability, performance, and life cycle management.
• Owning technical product and process knowledge transfer to the regional support teams that directly engage with our distributors, and customers.
• Supporting the development of a cohesive service and support CRM, resource planning models, cost to service calculator, spare parts and logistics optimization tools. 

Minimum Requirements:

• BA/BS with 7 years of experience, MS or PhD with 5-7 years experience in a scientific discipline (e.g. life science, medical device, laboratory equipment, healthcare technology companies). 
• Proven expertise in providing product support for laboratory assays or instruments.
• Strong problem-solving skills displayed while managing complex technical issues and escalations.
• Strong analytical skills demonstrated while applying various root cause methodologies.
• Excellent communication and interpersonal skills.
• Experience in training team members on new products, processes and change management.
• Strong project management skills evidenced while executing high-impact projects independently.
• Familiarity with SaaS support platforms and integrations (e.g SFDC, Zendesk, Jira, ServiceMax).
• Willing to travel up to 25%

Preferred Qualifications

• Research or clinical laboratory instrumentation and applications, medical devices, or healthcare IT technology product support experience.
• Hands on Illumina sequencing library preparation and troubleshooting.
• Cell culture, cell sorting, and single cell PCR or RNASeq experience.
• Extensive experience in Technical Support, Field Application Scientist, or related role.
• PMP Certification.

About the Role: 

We are seeking a Director, Global Proposals & USG Contracts who is passionate about providing great customer service and wants to join a high functioning in-house legal team at a growing public company. The primary responsibilities of the role include managing the proposals team, owning and executing the US Federal contract management process, providing operational support, building relationships with both internal and external stakeholders, and handling negotiations when necessary. 

The ideal candidate is a quick learner, self-motivated, and has an unwavering sense of accountability and integrity. This role will appeal to candidates who are curious, creative thinkers who embrace the humor in life. This is a great opportunity to work in a dynamic, collaborative environment and make an impact with your skills and your enthusiasm.

This is a full-time, remote position based in the United States.

Impact You’ll Own: 

• Subject matter expertise in USG contracting, specifically OTA, Space Act Agreements, FAR Part 12,  FAR Part 35. Familiarity with FAR Part 15 and USG subcontracting.
• Oversight of global team dedicated to proposal management
• Responsibility for high-value RFPs
• Trusted partnership with Global Commercial Legal leadership team

What You Bring:

• 8+ years of total relevant work experience in Federal contracting and proposals management 
• 6+ years of leadership experience, of which 2+ years is supervisory experience.
• 5+ years experience in Federal contracts management, including with FAR PART 12 and PART 35 contracts. 
• Experience managing Federal contract processes from start to finish.
• Ability to navigate and review FAR clauses.
• Familiar and capable of managing: GSA schedule contracts, System for Award Management (SAM), eMod/eOffer, and CPARS.
• Expertise in cost analysis and price reasonableness standards.
• Experience preparing and managing RFP/RFI/RFQ responses and white papers.
• Experience reviewing and negotiating teaming agreements.
• Ability to pull together compliant Transmittal Letters.
• Experience analyzing significant or unique contract requirements to ensure compliance with corporate policies, with appropriate legal coordination.
• Ability to work under tight deadlines and to manage multiple demands, priorities, and projects simultaneously.
• Ability to work both independently and collaboratively with diverse individuals at all levels of an organization.
• Ability to balance risk tolerance and business objectives.
• Excellent organization skills and ability to be detail-oriented.
• Competency in MS Word, MS Excel, and Salesforce.
• Bachelor’s degree.

What Makes You Stand Out:

• Experience in FAR PART 15 contracts
• Experience with Jira ticketing system
• Security clearance
• Paralegal certificate
• Experience with Launch Contracts

#LI-REMOTE

EAR/ITAR Requirements:

This position requires access to export-controlled information, and as such, employment (or hiring of a contractor) is contingent upon the candidate’s ability to access all applicable export-controlled information without additional export licensing being required by the Bureau of Industry and Security and/or the Directorate of Defense Trade Controls.

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off in addition to holidays and company-wide days off 
• 16 Weeks of Paid Parental Leave
• Remote-friendly work environment 
• Wellness Program and Employee Assistance Program (EAP)
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Commuter Benefits (if local to an office)
• Volunteering Paid Time Off

Compensation:

The US base salary range for this full-time position at the commencement of employment is listed below.  Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location.  The range displays our typical hiring range for new hire salaries in US locations only.  Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Hi, we're Oscar. We're hiring a Clinical Supervisor to join our Transitions of Care Team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Clinical Supervisor leads a clinical team. You will be both clinical and leadership support for the team and will drive goals and metrics for the clinical team to meet our goals while providing coaching and leadership. You will guide process improvement and escalate trends or concerns to appropriate team members. Additionally, you will build relationships with external health systems and vendors.

You will report to the Clinical Manager of Clinical Care Navigation.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role is: $88,800 - $116,550 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, and annual performance bonuses.

Responsibilities

• Lead team and department meetings and participate in meetings with operations management and within the current department.
• Be a clinical expert and resource for the team and other departments.
• Promote team strategy to achieve department goals.
• Provide detailed feedback to members of the team and company to produce positive results.
• Lead continuous improvement activities that influence the improvement and development of a high performing team.
• Manage team's outcomes, monitor dashboards, and track operational goals, conducting root-cause analysis and constructing action plans when issues arise.
• Manage daily needs of the team, personnel issues, payroll and attendance. Monitoring and approving PTO and sick time.
• Help interview, hiring, and training.
• Provide coaching and support to the team to ensure development.
• Monitor QI and provide individual QI feedback to the team in 1:1's.
• Uphold and enforce Oscar policies that create accountability and agreement.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• 3+ years of experience in a healthcare setting as a nurse or social worker.
• 1+ years of case management experience at a managed care plan or provider organization
• Active, unrestricted Nursing license (RN) in your state of hire and ability to obtain additional licensure as needed OR Masters in Social Work

Bonus Points

• 1+ year of previous leadership experience in a health care environment
• Working knowledge of Milliman Care Guidelines or familiarity with UM guidelines
• CCM certification
• BSN or LMSW/LCSW
• Bilingual in Spanish
• Proficiency navigating Excel, JIRA, and SQL

Hybrid

Available Locations: Lisbon or London 

About the Team

In this role, you will be focused on the build out and expansion of our global infrastructure. You'll work closely with Cloudflare’s SRE (Site Reliability Engineering) team, Network Engineering team, Infrastructure Engineering team, Project Managers and with various vendors and partners (including hardware vendors, logistics, datacenter and network providers, and ISPs). You will further be responsible for the development and implementation of consistent processes and visibility measurements for consistent and effective management of our infrastructure. This is a highly visible position that requires deep technical understanding of datacenter infrastructure, physical and logical networking, linux, and basic experience with data analysis and project management.

To be successful in this position, you should have excellent technical skills, communication skills, and be able to navigate a range of challenges and constraints (e.g. schedule adherence, time zones, and cultures). You will have the opportunity to (literally) build a faster, safer Internet for our millions of users and the billions of web surfers that visit their sites each month.

Other Responsibilities May Include

• Provisioning, monitoring and maintaining hardware, software, and network in new Cloudflare data centers.
• Creating documentation and managing remote contractors to complete datacenter installations and upgrades (rack and stack), including hardware manufacturers, datacenter and network providers, logistics partners and other service providers in support of our 275+ growing datacenter locations
• Aggressively seek opportunities to introduce cutting-edge technology and automation solutions that are effective, efficient and scalable in order to improve our ability to deploy and maintain our global infrastructure.
• Planning and implementing network and server installations, including in the areas of facility power (AC/DC), cooling, security/access, rack layout and cable management.
• Providing technical leadership and guidance during deployment activities.
• Creating and maintaining documentation, plans, SOP’s, MOP’s etc.
• Collaborating with internal teams (infrastructure engineering, network engineering and SRE) for day to day activities. 
• Coordinating installation of cross-connects globally in support of physical network expansion.
• Assisting with the definition, documentation and implementation of consistent processes across all regions.
• Limited travel

Required Experience

• Minimum of 3 years of prior relevant experience in Data Center Operations, Site Reliability Engineering, Linux systems administration, Network Engineering, and/or DevOps experience
• Familiarity with day-to-day tasks and projects common in Data Center Operations.
• Experience with optical transport technologies such as CWDM/DWDM
• Configuration management tool experience like Saltstack, Chef, Puppet or Ansible
• Network hardware administration.
• Knowledge and exposure to Network Protocols, Topologies and Enterprise architecture. 
• Experience writing network configuration and design documentation.
• Experience solving problems through automation.
• Ability to write scripts for internal tools.
• Experience running and improving operational processes in a rapidly changing environment.

Examples of desirable skills, knowledge and experience

• Bachelor’s degree, technical background in engineering, computer science, or MIS a plus.
• Direct experience executing on datacenter / infrastructure projects with many moving parts.
• Previous experience installing / maintaining datacenter (and other IT) infrastructure and DCIM tools.
• Experience running and improving operational processes in a rapidly changing environment.
• Strong understanding of BGP and anycast routing
• Professional level network certification(s) (JNCIP, CCNP, etc) or higher
• Good working knowledge of Juniper Junos, Cisco IOS, Cisco NX-OS and Arista EOS
• Load balancing and reverse proxies such as Nginx, Varnish, HAProxy, Apache
• Proficient in one or more programming languages and willing to learn new ones when required
• Strong verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills.
• Must be proactive with proven ability to learn fast and execute on multiple tasks simultaneously.
• Ability to manage MS excel and Google spreadsheets.
• Comfortable handling basic program management responsibilities (prioritization, planning, scheduling, status reporting) such as JIRA
• Experience managing remote contractors
• Must be a team player.

Bonus Points

• Multi-lingual; experience working with infrastructure in multiple countries.
• Experience with continuous / rapid deployment
• Experience working in a 24/7/365 mission-critical service environment
• Comfortable with remote “lights-out” and out-of-band access to data center resources
• Linux certifications.
• Knowledge of the OSI-model and experience isolating network, hardware and software issues.