About the opportunity

We're seeking a Frontend Engineer to help us build a simpler, more customer-centric home buying and selling experience in partnership with real estate agents.

This is a fulltime, contract position, not eligible for visa sponsorship.

In this role you will

• Develop, design, debug, and modify components of software applications and tools in agile environment
• Write automated unit and integration tests as appropriate to support our continuous integration pipelines
• Participate in code reviews to assess overall code quality and flexibility
• Have a good understanding of Software Development Lifecycle and methodologies, specifically scrum and/or Kanban
• Prototype creative solutions quickly by developing minimum viable products and work with seniors and peers in crafting and implementing the technical vision
• Communicate and work effectively with distributed cross functional teams
• Resolve problems and roadblocks as they occur with peers - follow through on details and drive issues to closure
• Work towards continuous improvement in software and development process within an agile development team
• Participate in user story creation in collaboration with the team

What you’ll bring

• 3+ years of non-internship professional front-end development experience
• Deep understanding of web development and best practices
• Strong organizational skills and discipline in both following and appropriately challenging conventions
• Skilled with common front-end technologies such as HTML, CSS, and JS
• Deep experience in one or more relevant front-end frameworks such as React, Angular, or Vue (We use React + Redux, with Jest & Cypress for testing)
• Experience working with TypeScript
• Strong problem solving and troubleshooting skills
• Scrappy determination and flexibility - from updating email and CMS templates to building complex web apps; you’re eager to learn and help the team succeed
• A build, test, learn mindset with a bias toward quick, calculated action and a focus on business outcomes
• Ability to rapidly prototype and adjust in response to customer feedback
• Deep working knowledge of version control and CI/CD tools
• Possess a high bar when it comes to quality - knowing when to test, what to test, and how to test

About the opportunity

The Valuations Team is a critical part of Homeward’s risk mitigation strategy, responsible for quickly and accurately valuing the homes associated with every transaction, while actively managing the duration and quality risk of Homeward’s entire portfolio of homes. Their charter is to maximize Homeward’s Customer approval conversion, while maintaining a strong line of defense for our risk exposure - a challenging but important needle to thread.

As part of the team, you’ll be responsible for reviewing market data and making comparable home selections to predict home sales prices. The role will include regular analysis of historical valuation accuracy and coordination with our network of in-market agents to obtain price opinions that drive home value analysis, ultimately ensuring that Homeward accurately estimates the sale value of its customer’s existing homes and avoids overpaying for new homes. 

This position will challenge your ability to balance risk mitigation with conversion optimization, and will require you to implement evolving complex operational processes. 

Note: This is a TEMPORARY, PART-TIME, three-month, hourly position and will require weekend availability.

In this role, you will:

• Conducting residential real estate value estimates within established turn times and accuracythresholds
• Working independently, while effectively prioritizing tasks with competing deadlines
• Coordinating with vendors that provide key valuations data and analytics
• Reviewing inspection reports
• Collaborating with other operations and sales teams to ensure we deliver a high quality customer experience
• Identify risk factors associated with a property and quantify the estimated exposure
• Performing regular portfolio analysis and sharing insight
• Presenting analysis and insights in a clear and concise manner

What you'll bring:

• 3+ years of residential real estate experience, preferably as an analyst, agent or property inspector
• Familiarity with Residential Real Estate Transactions, using the MLS and other Valuation tools such as House Canary
• Experience with Salesforce 
• Working knowledge of Excel (v-lookups, pivot tables, etc.)
• Excellent analytical and judgment skills
• Ability to work independently while coordinating with multiple departments
• Ability to effectively prioritize and stay calm up against competing deadlines
• Prior experience valuing residential real estate a plus
• The drive to be apart of innovation and a growing team

Pay and benefits:

• Compensation range: $30/hr
• Remote-first environment (our Headquarters are in Austin, TX)

About the opportunity

At Homeward, the Staff Accountant plays a critical role in entering and reconciling Homeward’s accounting entries and reconciliation by project (home purchases and home sales), to evaluate the balance sheet and income statement for each of the homes, and to communicate frequently and timely with the Homeward Transactions team and others on the accounting team to ensure cross-functional alignment. This role will report to an Accounting Senior Accountant. This role will require the use of skills in high attention to detail, organization, and timely and frequent communication. This role will be fast-paced, exciting, and collaborative, and requires someone who enjoys staying busy while also remaining calm and friendly with others during the demands of Homeward’s high-growth business.

Responsibilities include

• Entering and reviewing real estate transaction entries into Netsuite Accounting System.
• Reconciling real estate transactions between Salesforce and Netsuite.
• Exporting details into Excel to analyze and compare data in order to find and solve discrepancies.
• Investigating discrepancies of real estate transaction entries by following up with the operations team for more information and supporting documents.
• Monthly, preparing robust reconciliations of credit facilities debt and interest activity and balances, and communicating frequently with credit facility contacts regarding any discrepancies identified.
• Frequently comparing data between multiple systems and sources.
• Communicating frequently and timely with others on the accounting team, providing additional insight in the real estate transaction entries, or responding to inquiries and assisting with various accounting tasks.
• Help advise on banking transactions (deposits and payments) related to the real estate transactions being monitored in this role.
• As needed, assist in other accounting tasks and month-end close financial reporting and reconciliations.
• As needed, assist with banking transactions and escrow account movements, as a back up when another team-member is out of office.

Qualifications

• Bachelor’s degree in Accounting.
• 2+ years working experience in Accounting.
• A love for collaborating with others.
• Ability to communicate frequently, timely, and effectively with multiple individuals and teams.
• Ability to maintain a positive attitude and professionalism under pressure.
• Great organizational skills, accuracy and attention to detail. 
• Proficiency with Excel and/or Google Sheets, including the basic formulas for analysis.
• Experience responding daily to numerous emails, questions, or messages from other team members.
• Experience with Netsuite is preferred, but not required.
• Experience with property management and real estate is preferred, but not required.

 Pay and benefits:

• Compensation range: $63,000 - $70,000 Base Salary, paid hourly
• Remote-first environment (our Headquarters are in Austin, TX, come visit!)
• Company-wide bonus 
• Exciting stock option grant for every full-time employee 
• 401(k) employer contribution match 
• Health and wellness benefits, including medical, dental, vision, and life insurance
• Twenty days of vacation, five sick days, twelve company holidays, and two floating holidays each year
• Generous paid parental leave of up to 14 weeks

See more about how Homeward takes care of our team by providing a generous package of benefits here.

About the opportunity

As an Escrow Assistant at Homeward Title, you will be responsible for processing escrow files from order opening to ensuring all information and documentation is obtained, which is necessary for the transaction's closing. The ideal candidate will have experience working across most East Coast states, including Florida, Georgia, Tennessee, North Carolina, and South Carolina. 

Note: This role is atemporary, full-time position that is expected to last 120 days, with a possibility to convert to permanent status.

In this role, you will

• Work independently on a variety of different transaction types, including cash, loan and refinance transactions.
• Move seamlessly between multiple states/markets and understand the closing and title nuances of each
• Open new escrow files in the appropriate closing software and obtain all necessary documentation for the closing in a timely manner, including HOA docs, mortgage payoffs, customer information, etc.
• Work closely with real estate brokers, lenders, HOAs, escrow officers, etc to effectively communicate what is needed for closing
• Review title commitments for accuracy and completeness to ensure all curative requirements are satisfied.
• Solve complex title issues with the help of the escrow officer and title department
• Ability to multitask, concentrate, and focus under pressure during interrupted workflow and changing schedules and needs using multiple forms of technology in a start-up environment.
• Demonstrate problem-solving skills, accuracy, and attention to detail.
• Timely, thorough, coordinated, and eloquent communication with all of the parties involved in every transaction, < 1 hour expected response time via email and phone calls
• Have the ability to work overtime, as requested.

What you’ll bring

• Detail-oriented and professional.
• Strong communication, both verbal and written.
• Ability to work well with others.
• Demonstrated proficiency in basic computer applications. Experience with Slack, Google Suite, Qualia, Front a plus.
• Able to maintain work priorities in an environment with multiple concurrent tasks and projects and maintain flexibility related to assigned tasks.
• High attention to detail a must.
• High energy, a positive attitude a must.

• High school diploma and one year of experience in escrow, real estate, or a title field
• Prioritize and meet deadlines and handle multiple tasks

Pay and benefits

• Compensation range: $26.44/hr
• Remote-first environment (our Headquarters are in Austin, TX, come visit!)

About the opportunity

Are you a strategic thinker with a talent for balancing risk vs. reward and a track record of taking real estate operations teams to the next level? The Director of Real Estate Valuations will run the department that values and underwrites Homeward’s properties swiftly, accurately, and efficiently. 

The Valuations team is an internal function that equips Sales and Customer Experience to deliver a world class experience to agents and customers. They accomplish this by assessing market values and reviewing inspection reports to make holistic recommendations on contract prices and/or potential repairs. 

In partnership with Finance and C-Suite, The Director of Real Estate Valuations will be responsible for setting a vision for real estate valuations that balances sales conversion with financial risk, and executing that vision with process and tech development, reporting, and people leadership of the Valuations team. This role will report into the Senior Director of Transaction Operations.

In this role you will

• Oversee Valuations Team and manage Homeward’s risk on properties we own at any given time, team SLAs, and OpEx efficiency
• Enhance and cultivate a world-class property underwriting department by implementing innovative strategies, fostering a culture of excellence, and investing in the professional development of team members.
• Generate comprehensive market insights and identify emerging trends to be reported to senior leaders, collaborating closely to implement tailored pricing strategies for each quarter.
• Partner with multiple orgs within Homeward to help deliver a world class customer experience
• Provide regular, insightful updates about Valuations’ performance to larger Ops and Finance stakeholder groups
• Iterate with cross-functional leaders on process & policy enhancements to reduce risk and improve scalability, and create strong feedback loop with team to execute ongoing learnings and changes
• Partner with Digital Product to create robust yet extremely efficient tech-enabled processes, reporting/dashboards, and data capture, leveraging automation where possible
• Make decisions on escalated file requests, including values for high-risk properties, potential denials, and challenging inspection-related items
• Partner with Mortgage Appraisals and Finance to stay up to date on regulatory and creditor guidelines related to property approvals
• Demonstrate expert knowledge of how our Homeward products relate to real estate contracts and industry best practices
• Host weekly team meetings and 1-1 meetings with each team member
• Manage the teams' schedules to ensure adequate coverage seven days a week
• Serve as primary point of contact for key vendors, such as our BPO Vendor
• Continuously monitor and manage the buy box to ensure a balanced perspective on growth and risk, prioritizing strategic weighting to optimize outcomes.
• Effectively manage team Service Level Agreements (SLAs) to ensure timely delivery of services and uphold performance standards, fostering accountability and efficiency within the department.

What you will bring

• 7+ years Real Estate Analytics, Portfolio Management, Valuations or comparable experience
• 3+ Years of Managerial experience
• Strong knowledge of property condition and conventional loan property condition 
• Impeccable written and verbal communication skills 
• Strong time-management and project management skills
• An ability to remain focused and execute under pressure of deadlines and multitasking
• An intrinsic desire to serve customers and provide a delightful, seamless experience
• The drive to be a part of innovation and a growing team
• Bachelor's degree and/or real estate license preferred

Pay and benefits

• Compensation range: $130,000 - $150,000 Base Salary
• Remote-first environment (our Headquarters are in Austin, TX, come visit!)
• Company-wide bonus 
• Exciting stock option grant for every full-time employee 
• 401(k) employer contribution match 
• Health and wellness benefits, including medical, dental, vision, and life insurance
• Twenty days of vacation, five sick days, twelve company holidays, and two floating holidays each year
• Generous paid parental leave of up to 14 weeks

See more about how Homeward takes care of our team by providing a generous package of benefits here.

About the Opportunity

We're seeking a Principal Product Designer to join us in delivering on our mission of building a simpler, more streamlined and customer-centric home buying and selling experience. 

This position is not eligible for visa sponsorship.

In this role, you will:

• Report to our Chief Product Officer and work closely with senior leadership to define and execute on the product and user experience vision.
• Make a big impact on a small team building Homeward’s digital product experience.
• Manage feature roll-outs end-to-end. Conduct research interviews and create wireframes and mockups for engineering then help test, release, and continually improve the final experience.
• Support re-building our design system that includes fonts, colors, and components, to ensure a consistent user experience across our apps
• Collaborate daily with Product Managers and Engineers to translate user stories to compelling, pixel-perfect mockups.
• Seek feedback and coordinated launch efforts with every segment of the organization from Sales to Operations to Finance
• Analyze what competitors are doing in the space to differentiate and distinguish our experience.

What you'll bring:

• You have 6+ years product design experience, ideally in a high-performance startup or technology company. 
• You apply analytical rigor to business problems combined with a deep empathy for users
• You’ve designed, launched and iterated on multiple responsive web apps and features, and have a portfolio to share with our team.
• Demonstrable mockup and prototype skills using industry standard tools such as Figma
• Experience conducting user interviews, user experience tests, and survey research
• Strong qualitative and quantitative analysis skills
• A strong outcomes-focused mentality and drive
• Great organizational skill
• Enthusiasm about helping beyond the bounds of your day-to-day role
• A high degree of flexibility and coachability
• You’re able to ship quickly and adjust your process to fit the needs of an early stage startup. You create high-quality designs in short cycle times. You value shipping a good solution now over a great solution several weeks from now. At this stage of our company, we need to get our designs in front of customers so we can rapidly iterate on it. 
• You’re interested in improving the complex, emotional process of buying and selling a home and making it the exciting milestone in people’s lives that it deserves to be.

Nice-to-haves:

• You’ve shipped products in compliance-heavy industries like consumer lending, insurance, or finance.
• Prior real estate, proptech, or fintech experience.

Pay and benefits:

• Compensation range: $145,000 - $160,000 Base Salary
• Remote-first environment (our Headquarters are in Austin, TX, come visit!)
• Company-wide bonus 
• Exciting stock option grant for every full-time employee 
• 401(k) employer contribution match 
• Health and wellness benefits, including medical, dental, vision, and life insurance
• Twenty days of vacation, five sick days, twelve company holidays, and two floating holidays each year
• Generous paid parental leave of up to 14 weeks

See more about how Homeward takes care of our team by providing a generous package of benefits here.

About the Opportunity

We're seeking a Senior Product Manager to join us in delivering on our mission of building a simpler, more streamlined and customer-centric home buying and selling experience. 

This position is not eligible for visa sponsorship.

In this role, you will: 

• Report to our Sr Manager, Product Management and work closely with senior leadership to define and execute on the product vision & roadmap.
• Be an impactful member of a small product team by partnering closely with Sales, Growth, Ops, & Finance to deliver meaningful step-change impacts to our business across acquisition & monetization efforts.
• Craft a product strategy and identify KPIs that keep our team focused and excited.
• Conduct regular customer, real estate agent, and internal interviews to understand our internal & external users, their motivations, and identify digital product opportunities.

• Move quickly to develop solutions, coordinating with operators on tech-enabled process improvements, third-party solutions, or first-party software.
• Create detailed product requirements for engineering and design partners and collaborate closely with them during roadmapping, prioritization, and development.
• Help run regular backlog grooming meetings, test your features, and get them rolled out to internal and external customers in short cycle times.
• Be exceptionally outcomes-focused to ensure we’re always solving the most important problems or opportunities. 
• Get up to speed on the residential real-estate industry and become well-versed in the  home buying, home selling, and home valuation processes. 
• Build upon good product management practices at Homeward and continue to help us adopt best practices around product prioritization and requirements reviews. 

What you’ll bring:

• You have 5+ years of product management experience in a high-performance startup or technology company. 
• You’ve launched and iterated on multiple highly used products and have experience taking products from ideas to daily use by end users.
• You’re able to ship quickly and adjust your process to fit the needs of an early stage startup. You create high-quality product requirements in short cycle times. You value shipping a good solution now over a great solution several weeks from now. At this stage of our company, we need to get our product in front of customers so we can continually iterate on it. 
• You’re interested in improving the complex, emotional process of buying and selling a home and making it the exciting milestone in people’s lives that it deserves to be.
• You’re collaborative and open to feedback. You’re great at working as part of a team and love getting input on your roadmap and product requirements so you can continuously improve. 
• You’re exceptionally detail oriented. You can shift between big picture and fine detail rapidly. 

Nice-to-haves:

• You have strong SQL or similar analytical scripting skills.
• You’ve shipped products in compliance-heavy industries like consumer lending, insurance, or finance.
• Prior real estate, proptech, or fintech experience.

Pay and benefits:

• Compensation range: $125,000 - $145,000 Base Salary
• Remote-first environment (our Headquarters are in Austin, TX, come visit!)
• Company-wide bonus 
• Exciting stock option grant for every full-time employee 
• 401(k) employer contribution match 
• Health and wellness benefits, including medical, dental, vision, and life insurance
• Twenty days of vacation, five sick days, twelve company holidays, and two floating holidays each year
• Generous paid parental leave of up to 14 weeks

See more about how Homeward takes care of our team by providing a generous package of benefits here.

About the role:

The Senior Manager of Customer Experience manages all of the Homebuying Customer Experience Teams at Homeward. This role will be directly responsible for implementing and tracking the KPIs, quality, and turn time metrics for these teams.  

The role will include collaboration with Sales, Transaction Operations, Financial Product, & Technology teams to ensure we deliver excellent fulfillment experiences for all Homeward products on which this team works. This role will own the performance management and development of the roles within this department including skills like customer service, communication, Real Estate acumen across multiple states, detailed contract management, and more. This role will also partner closely with Title and Mortgage leadership to ensure the teams are working together seamlessly. This role manages teams that are key advocates of the Customer and their Agent. Managing deliverables, expectations, and being a constant guide for both the Customer and Agent through the customer journey is a tall order, but critical for the Customer’s success. This person will ensure our Customer and their Agent know what needs to happen and will partner in problem solving any challenges that arise along the home buying process. 

In this role, you will:

• Manage and upskill the Transaction Success and Support Team Leads to ensure a quality customer experience.
• Assist in and coordinate the ongoing training efforts for transaction experience team members
• Collaborate with functional leaders within Homeward’s sales, operations, mortgage, finance, and product teams to develop a fully integrated transaction management and closing experience
• Maintain in-depth knowledge of company products, services, and policies, effectively communicating updates to team members.
• Design and implement processes, procedures, and systems architecture to meet business needs.
• Create reports and dashboards within Salesforce for team and management use, monitoring key metrics and identifying areas for improvement.
• Ensure team members are trained to review every request accurately and efficiently, in alignment with Homeward’s terms and requirements.
• Facilitate Team Leads in supporting frontline teams to maintain a delicate balance between company risk management and consistently delivering exceptional customer and agent experiences throughout the transaction.
• Develop and oversee the crafting of communication strategies and scripts utilized by the Transaction Success And Support teams. Ensure alignment with company messaging and values, and provide final sign-off on all communication materials. Monitor the effectiveness of communication methods and adjust strategies as needed to optimize customer engagement and satisfaction.
• Craft solutions for change management with cross-functional alignment.
• Take full ownership of key performance indicators and prioritizing customer experience (NPS) and on time cash closings
• Recruit, develop and retain team members, to scale a best in class functional area of full-time and contract employees in an effort to maximize profitability
• Provide detailed, insightful feedback to our Product team on the customer experience with Homeward ensuring we keep the customer at the center of our solutions
• Be comfortable working in ambiguity and shifting priorities 

What you’ll bring: 

• 5+ years of management experience
• 8+ years of real estate experience
• Real estate license, preferred
• Exceptional organizational skills
• Strong time-management and project management skills
• Strong leadership skills; vision and the ability to build and unify high-performing cross-functional teams around meaningful outcomes
• Executive presence, excellent communication, and presentation skills.
• Demonstrated success delivering high-quality customer experiences
• Tangible experience building something from the ground up
• An outcomes focused mentality and drive
• Enthusiasm about helping beyond the bounds of your day-to-day role
• Salesforce experience, preferred.

Pay and benefits

• Compensation range: $100,000 - $110,000 base
• Remote-first environment (our Headquarters are in Austin, TX)
• Company-wide bonus 
• Exciting stock option grant for every full-time employee 
• 401(k) employer contribution match 
• Health and wellness benefits, including medical, dental, vision, and life insurance
• Twenty days of vacation, five sick days, twelve company holidays, and two floating holidays each year
• Generous paid parental leave of up to 14 weeks

See more about how Homeward takes care of our team by providing a generous package of benefits here.

About the opportunity

Homeward is looking for a Senior Accountant to be the primary reviewer of Homeward’s accounting entries and reconciliation by project (home purchases and home sales), to evaluate the balance sheet and income statement for each of the homes, and to communicate frequently and timely with the Homeward Transactions team to ensure cross-functional alignment. This role will report to an Accounting Manager and will supervise two accounting associates. This role will require the use of skills in high attention to detail, organization, and timely and frequent communication. This role will be fast-paced, exciting, and collaborative, and requires someone who enjoys staying busy while also remaining calm and friendly with others during the demands of Homeward’s high-growth business.

This position is not eligible for visa sponsorship.

In this role you will be:

• Efficiently reviewing all home purchase and home sale statements on a daily to weekly cadence, and reconcile to the corresponding accounting entries for recording accuracy and completeness.
• Reviewing the Balance Sheet report and Income Statement report in Netsuite, for each project (home sale), to ensure all items are expensed accurately and completely upon the closing of the project. Help make corrections to the entries for the project, in order to keep the balance sheet and income statement clean for each project.
• Asking questions from various accounting team members, your supervisor, or other teams/departments for any information deemed missing, or unclear.
• Investigating discrepancies of accounting entries by creating searches and reports in Netsuite, and/or exporting to analyze accounting transaction details with Excel, in order to identify and solve discrepancies.
• Monitoring daily progress of the Homeward Transaction team (non-accounting team that helps close the home sale transactions) to be sure all project/home data is populated timely in the system in order for the accounting team to review and reconcile. 
• Proactively and consistently provide feedback and review comments to two associates who enter the home purchase and home sales transactions for each project. This is particularly important for identifying any errors or delays.
• Consistently respond to questions via email or slack messenger actively and timely.
• Other accounting team projects as necessary, which will require the same skills outlined below.

What you’ll bring

• 3+ years experience with accounting transactions and reports.
• Must possess a high degree of accuracy in work; detail-oriented.
• Excellent timeliness, responsiveness, and interpersonal and collaboration skills
• Organizational skills to be able to easily track multiple tasks, questions, and responses.
• Demonstrated the ability to calmly manage multiple requests, and prioritize them well while maintaining a great attitude during tight deadlines.
• Solution-oriented approach to research and problem-solving, preferring to place focus on the best way to solve problems rather than focusing only on the problems themselves
• Intermediate to advanced skills in Excel: the ability to do vlookups, sumifs, pivot tables, sort and filter well, display information concisely and with high readability. You have consistently demonstrated the ability to use excel effectively to assist in analyzing data.
• Prior experience in real estate transactions is highly preferred (familiarity with a HUD/closing disclosure). 
• Prior experience with working for a company with many subsidiaries would be preferred. 
• Experience working with multiple subsidiaries is highly preferred.
• A Bachelor’s degree in business, accounting, or finance or equivalent is preferred
• Experience with Netsuite is preferred.

Pay and benefits

• Compensation range: $80,000 - $90,000 Base
• Remote-first environment (our Headquarters are in Austin, TX, come visit!)
• Company-wide bonus 
• Exciting stock option grant for every full-time employee 
• 401(k) employer contribution match 
• Health and wellness benefits, including medical, dental, vision, and life insurance
• Twenty days of vacation, five sick days, twelve company holidays, and two floating holidays each year
• Generous paid parental leave of up to 14 weeks

See more about how Homeward takes care of our team by providing a generous package of benefits here.

About the opportunity

The Homeward Mortgage Team is central to Homeward’s operation, responsible for conducting the financial review and approval of every customer that works with Homeward and processing and closing every loan secured with Homeward Mortgage. We’re focused on bringing financial innovations to life and delivering a seamlessly integrated mortgage experience. We are looking for residential Mortgage subject matter experts and smart, flexible people that can easily adapt to a new way of doing things. 

As part of the Loan Processing team, you’ll be ensuring that Homeward’s customers move quickly and efficiently through the mortgage transaction ensuring all items are met to ensure timely closings. You’ll be chartered with delivering an exceptional Borrower and Agent experience, and coordinating fluently with your Loan Officer and the rest of the Homeward Mortgage Operation. This position will challenge your ability to manage complex operational processes while working cross-functionally with other teams including product, engineering, and customer experience among others.

This position is not eligible for visa sponsorship.

Note: This is a Monday-Friday temporary, full time position for up to 6 months with the possibility of becoming permanent.

In this role, you will

• Process agency conforming, FHA, VA, and jumbo residential mortgage loans
• Manage and close a pipeline of loans while building strong relationships with lending partners
• Clearly communicate status updates, conditions, and any critical information to internal teams and customers
• Partner and align closely to support your Loan Officer in delivering an exceptional Borrower and Agent experience
• Collaborate with internal teams to creatively solution for challenging underwriting scenarios
• Proactively interact with internal and external stakeholders to ensure timely closings
• Work with multiple investors

What you’ll bring

• 3+ years of experience processing FNMA, FHLMC, FHA, VA and Non-Conforming (Jumbo) mortgages, wholesale experience a plus
• Expert knowledge of DU and LP and the purchase mortgage process
• Experience with delegated and non-delegated processes
• Superior customer services skills
• Strong written and verbal communication skills, ability to take complex mortgage specific terminology and translate into layman terms
• Strong time-management and project management skills
• Ability to thrive in a fast-paced, high production environment
• The drive to build something new
• Experience working with multiple investors (PennyMac, Amerihome, PHL etc. is a plus)

Pay and benefits

• Compensation range: $65,000 - $70,000 paid hourly + per file bonuses
• Remote-first environment (our Headquarters are in Austin, TX, come visit!)

About the opportunity

As part of the Homeward Support Team, you’ll be on the front lines to ensure our customers and agents have an amazing experience with Homeward. We are seeking team members with a strong desire to provide incredible customer service. This role will partner with cross functional teams to ensure the agents and customers have answers to their questions during peak work hours in addition to off hours.  

We are building a team to ensure our partners and clients are taken care of around the clock. We know how exciting buying a home is; let’s make sure we make it the best experience possible! 

Note: This is a temporary, full-time, three-month, hourly position and will require weekend availability. This team works 7 days a week 8 am - 8 pm in all active markets.  This role is not eligible for visa sponsorship.

In this role you will:

• Answer and route incoming calls from the Homeward main line from 8AM to 8PM in all active markets.  
• During normal business hours, route calls to the appropriate team member. 
• During evening and weekend shifts, handle calls as needed to get the customer answers while other team members are out of the office.  
• Become an expert in all Homeward processes to be able to support agents and customers. 
• Proficient understanding of Salesforce to provide necessary support of contract management
• Strong ability to read and understand contracts and Homeward offer instructions for states assigned. 
• Review incoming contracts to ensure accuracy and work with agents to correct any items needed while providing excellent service.  
• Work within internal systems to ensure the customer is approved for the offer their agent has submitted prior to signing.  
• Review & Sign all incoming contracts and amendments.
• Strong technical skills to manage workload and communication in multiple platforms
• Attend weekly 1-1 with Team Lead or Manager
• Attend regular team syncs and trainings
• Log detailed and accurate notes, and keep systems and records up to date
• Proficient in e-signature programs such as Docusign, Authentisign, and dotloop

What you’ll bring:

• An intrinsic desire to serve customers and provide a delightful, seamless experience
• Keen attention to detail
• Exceptional organizational skills
• Impeccable written and verbal communication skills 
• Strong time-management and project management skills
• An ability to remain calm and focused under pressure
• The drive to be a part of innovation and a growing team
• Call center or customer service experience preferred
• 1+ years real estate, mortgage, or prop-tech experience preferred

Pay and benefits

• Compensation: $28/hr
• Remote-first environment (our Headquarters are in Austin, TX)
• Company-wide bonus

About the opportunity

As a Transaction Success Team Lead, you will lead a team of Transaction Success Managers through their execution of responsibilities including the due diligence and closing management of Homeward purchase transactions. You will be responsible in ensuring the team is conducting the fulfillment of the transaction through managing the due diligence, documentation management, contract writing and amending, and seamless closing experience across all of Homeward’s product offerings. As their team lead, you will recruit these team members, onboard and train them, provide overall support and subject matter expertise, and performance manage them to excellence. This role is responsible for ensuring dates, deadlines, external communications, documentation, systems, and processes across the team and providing visibility to internal and external stakeholders.

Note: This role may require some weekend availability.

In this role, you will:

• Refining team processes for more effective outcomes and customer/agent NPS scores, and CSAT scores.
• Conduct weekly 1-1’s with team members.
• Collaborate with other Team Leads including Sales Teams, Homebuying Ops, Homeward Mortgage and Homeward Title leaders to ensure seamless integration between your team and theirs.
• Audit transaction files, ensuring the accurate tracking of all critical dates, details, forms, and contracts in our CRM (Salesforce).
• Attend daily Pipeline meetings to ensure the team is on track and all files are meeting company SLAs.
• Conduct performance reviews, performance improvement plans, and team coaching as needed. 
• Balance the our company risk while delivering great customer and agent experience through the fulfillment of the transaction.
• Run effective due diligence/pipeline meetings and provide training for the transaction success team.
• Be the main point of contact for supporting your teams with any questions or concerns they may have.
• Create reports and dashboards within Salesforce for team member and management use.
• Ensure the teams are trained in reviewing every request to confirm it has accurate data, is within Homeward’s terms, and matches our requirements.

What you’ll bring: 

• 2+ years Real Estate transaction management experience
• Exceptional organizational skills
• Impeccable written and verbal communication skills 
• Strong time-management and project management skills
• An ability to remain focused and execute under pressure of deadlines and multitasking
• An intrinsic desire to serve customers and provide a delightful, seamless experience
• The drive to be apart of innovation and a growing team
• Bachelor's degree and/or real estate license preferred

Pay and benefits

• Compensation range: $80,000
• Remote-first environment (our Headquarters are in Austin, TX)
• Company-wide bonus 
• Exciting stock option grant for every full-time employee 
• 401(k) employer contribution match 
• Health and wellness benefits, including medical, dental, vision, and life insurance
• Twenty days of vacation, five sick days, twelve company holidays, and two floating holidays each year
• Generous paid parental leave of up to 14 weeks

See more about how Homeward takes care of our team by providing a generous package of benefits here.

About the opportunity

The Homebuying Operations team is a critical part of what makes Homeward unique to traditional financing. This team is responsible for ensuring a seamless experience for our Customers and Agents on transactions where Homeward buys and sells the home. The Transaction Manager role is a teammate to our Agent, a guide to our Customer, and the representative that protects Homeward through due diligence. 

We’re seeking a Transaction Success Manager to support the execution of buying and selling homes while providing exceptional service to both the agent and the Homeward customer. As part of the team, you’ll be responsible for communicating expectations, policies, and next steps to the Agent and Customer  while driving the transaction through an on time closing. You’ll use your Real Estate background and knowledge to create confidence and understanding in the Homeward process with your Agent. Strong communication, detailed organization, deadline adherence, and problem solving are essential for this position.

This position will work cross-functionally with other critical teams including operations, sales, product, among others.

Note: This is a temporary position for up to 6 months with the possibility of becoming permanent.

In this role, you will

• Support the agent and customer through the due diligence period of the contract by collecting and delivering Earnest Money, ensuring the contract has been sent to title, ordering the preliminary appraisal, and drafting the Customer Purchase contract.
• Order and collect the Customer’s inspection report and submit through the proper channels to have it verified by our inspection team and/or valuations team. 
• Liaison between our inspection and valuations teams to communicate any identified risks outlined on the inspection report and works with the customer to develop a pathway forward in mitigating any property condition or financial risks (ability to negotiate and communicate items effectively is a must).
• Support the agent and customer throughout the Homeward purchase contract by answering and offering support in drafting any necessary amendments or addendums.
• Communicate appropriate listing timelines and ensure customer and agent are compliant with the listing schedule through bi weekly calls.
• Collect showing data and feedback on a weekly cadence from listing agents.
• Advise and monitor any pricing adjustments - collaborate with our valuations team in guiding reductions outside of the standard listing schedule.

What you’ll bring:

• 3+ years Real Estate transaction management experience
• Exceptional organizational skills
• Impeccable written and verbal communication skills 
• Strong time-management and project management skills
• An ability to remain focused and execute under pressure of deadlines and multitasking
• An intrinsic desire to serve customers and provide a delightful, seamless experience
• The drive to be a part of innovation and a growing team
• Real estate license, preferred 

Pay and benefits

• Compensation range: $70,000 Base Salary
• Remote-first environment (our Headquarters are in Austin, TX)
• Company-wide bonus 
• Exciting stock option grant for every full-time employee 
• 401(k) employer contribution match 
• Health and wellness benefits, including medical, dental, vision, and life insurance
• Twenty days of vacation, five sick days, twelve company holidays, and two floating holidays each year
• Generous paid parental leave of up to 14 weeks

See more about how Homeward takes care of our team by providing a generous package of benefits here.

About the opportunity

The Valuations Team is a critical part of Homeward’s risk mitigation strategy, responsible for quickly and accurately valuing the homes associated with every transaction, while actively managing the duration and quality risk of Homeward’s entire portfolio of homes. Their charter is to maximize Homeward’s Customer approval conversion, while maintaining a strong line of defense for our risk exposure - a challenging but important needle to thread.

As part of the team, you’ll be responsible for reviewing market data and making comparable home selections to predict home sales prices. The role will include regular analysis of historical valuation accuracy and coordination with our network of in-market agents to obtain price opinions that drive home value analysis, ultimately ensuring that Homeward accurately estimates the sale value of its customer’s existing homes and avoids overpaying for new homes. 

This position will challenge your ability to balance risk mitigation with conversion optimization, and will require you to implement evolving complex operational processes. 

Note: This is a temporary, full-time, three-month, hourly position and will require weekend availability.

In this role, you will:

• Conducting residential real estate value estimates within established turn times and accuracythresholds
• Working independently, while effectively prioritizing tasks with competing deadlines
• Coordinating with vendors that provide key valuations data and analytics
• Reviewing inspection reports
• Collaborating with other operations and sales teams to ensure we deliver a high quality customer experience
• Identify risk factors associated with a property and quantify the estimated exposure
• Performing regular portfolio analysis and sharing insight
• Presenting analysis and insights in a clear and concise manner

What you'll bring:

• 3+ years of residential real estate experience, preferably as an analyst, agent or property inspector
• Familiarity with Residential Real Estate Transactions, using the MLS and other Valuation tools such as House Canary
• Experience with Salesforce 
• Working knowledge of Excel (v-lookups, pivot tables, etc.)
• Excellent analytical and judgment skills
• Ability to work independently while coordinating with multiple departments
• Ability to effectively prioritize and stay calm up against competing deadlines
• Prior experience valuing residential real estate a plus
• The drive to be apart of innovation and a growing team

Pay and benefits:

• Compensation range: $30/hr
• Remote-first environment (our Headquarters are in Austin, TX)

About Homeward

Homeward aims to take the “what ifs” out of homebuying by creating financial products that buyers and sellers use to get certainty and convenience in the real estate market. We’re a fast-paced, remote-first, real estate start-up that partners with agents to offer innovative products and services, helping clients buy with cash, sell with certainty, and time their move — no matter the market. We offer bundled services across offers, Mortgage, and Title, making buying a home more seamless. 

Founder and CEO Tim Heyl, a 10-year industry veteran and owner of one of the fastest-growing agent teams in the country, started Homeward in 2018. In fact, he bought our first customer’s home with his own life savings. Today we offer four services -- Buy with Cash, Buy Before You Sell, Sell Before You List, and Backed by Cash, in the 7 states we serve -- Texas, Georgia, Florida, Colorado, Arizona, Oregon, and Washington.

As a remote company, we anchor to our three core values as a collective way to care for each other, represent our work, and reinforce our mission to make homebuying more accessible for all. Those are: The Golden Rule, One Team One Dream, and Calm Focus. Hear from our employees about what our values mean to them.

About the opportunity 

Homeward is growing rapidly.  We are moving quickly to activate new partners, experiment with different GTM channels, and expand our business. This requires stellar critical thinkers to design strategic initiatives and execute them. Our sales operations team is responsible for supporting our sales team to stand up, operate and enable these GTM channels to deliver our suite of financial products.  The Business Operations Manager role will program manage projects with C-level visibility across our different GTM strategies. 

This position is not eligible for visa sponsorship.

In this role, you will

• Report to the Sr Director of Sales Operations
• Interact and work on projects that touch multiple Senior Leadership Team members, including the Chief Sales Officer and VP of Partner Sales
• Work hip to hip with our VP of Partner Sales to program manage partner launches
• Thought partner for sales leaders and partner in change management efforts
• Co-develop budget and job proposals alongside sales leaders (e.g. marketing travel budgets for field sales, new sales roles)
• Help standup sustainable meeting cadences and structure for sales teams as they evolve
• Collaborate with cross-functional teams to design and implement streamlined processes that enhance efficiency, accuracy, and collaboration among sales, finpro, finance, fulfillment, product/tech and other departments
• Work autonomously across quarterly strategic initiatives for Sales at Homeward
• Go deep inside Homeward’s product suite and become an expert

What you’ll bring

• 5+ years of experience navigating ambiguity at a high growth startup in a Strategy / Ops function or management consulting
• Self-starter attitude and comfort working in ambiguous environments 
• Ability to run a workstream independently and prioritize effectively
• Strong interpersonal skills and experience working with cross-functional teams (e.g. product, marketing, engineering) to accomplish a goal
• Bias towards execution and effectiveness, keeping strategic goal as north star
• Experience driving forward work independently with some prioritization oversight
• Doer mentality and team player (no task is “beneath” you)
• Ability to get scrappy and dangerous with data to make informed decisions
• Working knowledge of utilizing CRMs as database, Looker / Salesforce experience is a plus
• Knowledge of real estate industry is a plus

Pay and benefits

• Compensation range: $125,000 - $140,000
• Remote-first environment (our Headquarters are in Austin, TX)
• Company-wide bonus 
• Exciting stock option grant for every full-time employee 
• 401(k) employer contribution match 
• Health and wellness benefits, including medical, dental, vision, and life insurance
• Twenty days of vacation, five sick days, twelve company holidays, and two floating holidays each year
• Generous paid parental leave of up to 14 weeks

See more about how Homeward takes care of our team by providing a generous package of benefits here.

Value-Driven Employee Experience

THE GOLDEN RULE.It’s simple: Treat others the way we want to be treated. Whether we’re dealing with colleagues or customers, we don’t prioritize money or growth over people, and we practice empathy at every opportunity.

CALM FOCUS.We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. But by focusing on the larger objective rather than rushing from one task to the next, we can create solutions our customers love.

ONE TEAM, ONE DREAM.Big problems require big solutions. We look at our customers’ experiences holistically and recognize that solving them requires collaboration across teams and our three affiliate companies — Homeward, Homeward Mortgage and Homeward Title.