Product Manager, Learning Experience

Pathstream | Remote

Pathstream is hiring a Product Manager, Learning Experience. This is a full-time exempt role reporting to the SVP of Product.

WHAT WE DO

At Pathstream, we believe every organization’s frontline workforce holds incredible untapped potential. We are reshaping the way employees and managers on the frontlines excel in their careers. In today’s fast-changing tech landscape, our enterprise partnerships empower frontline teams to move beyond routine tasks—transforming them into strategic contributors, bridging the gap between back office and middle office, and building stronger connections with customers. The results? Businesses see a boost in productivity, employee retention, and customer satisfaction, while team members gain the skills and confidence to grow in their current roles and prepare for exciting future opportunities.

THE ROLE
We are seeking a Product Manager to define and drive the long-term vision and roadmap for Pathstream’s learning platform. This role will focus on reimagining how users engage with learning content, track their progress, and interact with new features designed to meet the needs of diverse learners.

As a Product Manager, you’ll partner closely with our engineering, learning design, and design teams to deliver cutting-edge learning experiences and modernize our platform. Your work will center on creating scalable, modular systems that allow for rapid innovation and support the evolving needs of both learners and enterprise customers.

This role is ideal for someone who is experienced with applying new technologies to how people learn, thrives in a dynamic startup environment, embraces ambiguity, and excels at turning complex challenges into actionable plans.

RESPONSIBILITIES

Strategic Leadership

• Define and maintain the product roadmap for the learning platform, aligning with company goals and user needs.
• Champion scalable solutions that balance the demands of enterprise buyers with the needs of individual learners.
• Translate complex challenges into actionable product initiatives with clear priorities and outcomes.

Product Development & Execution

• Partner closely with engineering teams to modernize the platform’s architecture, ensuring it is modular, scalable, and aligned with business objectives.
• Collaborate with learning designers and user researchers to identify opportunities for new learning formats (e.g., micro-learning, scenario-based training).
• Lead the end-to-end development cycle, from defining user stories to final delivery, ensuring alignment with engineering and design teams.

• Act as a key liaison between engineering, design, and other internal teams, facilitating clear communication and decision-making.

Data-Driven Insights

• Use data and user research to prioritize features, inform product decisions, and continuously improve the platform.
• Collaborate with UX researchers to understand learner behaviors and test new ideas to optimize engagement and effectiveness.
• Continuously monitor how successfully new features and product developments contribute to skillbuilding and program completion.

Continuous Improvement

• Stay informed about the latest trends in learning technology and AI, incorporating innovative approaches into the product.
• Foster a culture of collaboration, iteration, and learning within the product team.

ABOUT YOU

• Product Management Experience: 5+ years of product management experience, ideally with a rapidly scaling startup. Experience working on platforms with complex technical dependencies is highly desirable.
• Learning Technology Experience:You’re experienced with effective learning design and learning product development. You are fluent in applying new technologies to how people learn in ways that are thoughtful and effective. This could include experience with generative AI, learning simulations, assessment design, competency-based learning, project-based learning and more.
• Comfort with Ambiguity: You thrive in fast-paced, startup environments and excel at navigating uncertainty with confidence and clarity.
• Technical Acumen: Strong ability to work closely with engineering teams on backend-heavy projects, including system modernization and architecture decisions.
• Problem-Solving Skills: Proven ability to manage competing priorities and deliver high-impact results in a dynamic setting.
• Collaboration Skills: Exceptional interpersonal skills with a track record of building alignment across engineering, design, and other teams.
• Customer Focus: A deep understanding of user needs and a passion for delivering intuitive, impactful solutions.
• Tools: Proficiency with JIRA, Amplitude, FullStory, Tableau, and equivalent product analytics tools. Experience working in a fully remote environment is a plus.

WHAT WE OFFER

• Transparent and social culture, challenging work, fast learning cycles, practical training, and meaningful feedback
• Strong sense of ownership and strategic work that impacts our product, users, colleagues, business, and world
• Competitive salary commensurate with experience
• Zone 1 (San Francisco, New York City): $156,000-$190,000
• Zone 2: $141,000-$175,000
• Zone 3: $125,000-$155,000
• Comprehensive benefits package
• 100% employer-paid medical, dental, and vision insurance coverage for you and 50%  for your partner/spouse and dependents
• Health, commuter, and parking flexible spending accounts
• Employee Assistance Program (mental health, financial health, legal support, and more)
• Free access to wellbeing apps like Ginger and Headspace 
• Flexible paid time off and paid holidays
• Generous paid parental leave 
• Short and long-term disability insurance
• Annual professional development budget
• Company-provided laptop
• Remote-first culture
• Life insurance (100% company paid)
• 401(k)

COMMITMENT TO DIVERSITY AND INCLUSION

Our company values diversity and believes diverse teams make innovation possible. We work on complex, difficult problems with no linear or clear solutions. We need a diverse team that can bring different perspectives and approaches, and whose experiences reflect the full set of stakeholders we seek to serve. As such, Pathstream is an equal-opportunity employer. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

SAN FRANCISCO FAIR CHANCE ORDINANCE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Lead Product Designer

Location: US - Remote

Pathstream is hiring a Lead Product Designer. This is a full-time exempt role reporting to the Director of Product Design and Research.

WHAT WE DO

At Pathstream, we believe every organization’s frontline workforce holds incredible untapped potential. We are reshaping the way employees and managers on the frontlines excel in their careers. In today’s fast-changing tech landscape, our enterprise partnerships empower frontline teams to move beyond routine tasks—transforming them into strategic contributors, bridging the gap between back office and middle office, and building stronger connections with customers. The results? Businesses see a boost in productivity, employee retention, and customer satisfaction, while team members gain the skills and confidence to grow in their current roles and prepare for exciting future opportunities.

THE ROLE

As Pathstream expands its work with Fortune 500 companies, we are seeking a Lead Product Designer to lead projects to successful outcomes for learners and the companies we partner with by approaching problems holistically and creating simple solutions. In this role, you’ll work from idea to implementation alongside product designers, product managers, engineers, learning designers, career coaches, and executives to shape the Pathstream product and ecosystem. 

As a Lead Product Designer, you will shape the learner journey by creating intuitive, accessible, and impactful designs where learners can interact with learning content, and track their progress as they develop essential and technical skills. You’ll work collaboratively with cross-functional teams to deliver a platform that truly meets the needs of our users, while elevating the standard of design excellence in both visual and interaction aspects.

Join us in designing a platform that transforms the careers of frontline workers and helps them achieve professional growth.

RESPONSIBILITIES

Expertise in Interaction & Visual Design

• Design user interactions that are intuitive, efficient, and accessible, enhancing the overall user experience.
• Tendency towards systems thinking, distilling when to leverage patterns and when to innovate.
• Ability to think through complex use cases and distill how to communicate design intent through user flows, wireframes, and interactive prototypes across different levels of stakeholders.
• Always considers edge cases and knows how to assess and prioritize them as it relates to the user experience.
• Deliver a high level of visual design, creating interfaces that are both aesthetically pleasing and functional.
• Deliver high-quality designs across all stages of the product life cycle, from initial concepts to final handoff.
• Knowledgeable in responsive and adaptive design.
• Experience with building and/or contributing to design systems.

Understand Product Strategy

• Collaborate with product management to align design work with overall product strategy and user needs.
• Balance business objectives with a deep understanding of the needs of frontline workers.

User Research & Insights

• Closely collaborate with UX Researcher to conduct user research and interviews as needed to gain insights into the experiences, challenges, and needs of frontline workers.
• Use qualitative and quantitative data to inform design decisions and validate product ideas.
• Develop a deep understanding of effective user experiences for students learning new skills.

Collaboration with Engineering & Product Management

•  Work closely with engineering and product management teams to ensure design intent and maintain a seamless development process.
• Provide design specifications and assets, and support implementation with frequent communication and iteration.
• File tickets for bugs and be responsive in JIRA, lead design QA, and support prioritization of design changes.

Facilitation & Presentation Skills

• Present and articulate design decisions and rationale to stakeholders and team members at all levels.
• Facilitate workshops and design reviews to gather feedback, align on goals, and build consensus.

Continuous Improvement & Innovation 

• Stay updated on design trends, tools, and best practices, and bring new ideas and techniques to the team.
• Continuously iterate on designs based on user feedback and data to improve usability and effectiveness.

ABOUT YOU 

• 5+ years of experience in product design with a proven track record of working within a product team to ship successful products to users.
• Proficient in user experience best practices, accessibility, responsiveness, design systems, industry standards for UX/UI design, and user testing methodologies.
• Highly proficient with Figma.
• Excellent communication, presentation, and collaboration skills
• Ability to thrive in a fast-paced, dynamic startup environment.
• Experience leading the end-to-end design process.
• Methodical with strong attention to detail.
• Self-directed and biased towards action.
• Constantly improving and open to feedback through collaboration.
• Strong design portfolio that demonstrates depth of skill in both UX and UI, solving complex problems with elegant design solutions.
• Excels at understanding and prioritizing the needs of users and stakeholders to deliver impactful solutions.
• You’re confident in navigating uncertainty and adapting your methodology to fit the problem space.
• You’re an effective communicator and team player.
• Experience working at a fully remote company is a plus
• Experience designing for diverse, non-traditional users is a plus (e.g., frontline or deskless workers).

WHAT WE OFFER

• Transparent and social culture, challenging work, fast learning cycles, practical training, and meaningful feedback
• Strong sense of ownership and strategic work that impacts our product, users, colleagues, business, and world
• Competitive salary commensurate with experience
• Zone 1 (San Francisco, New York City): $134,000-$157,000
• Zone 2: $121,000 - $141,000
• Zone 3: $108,000-125,500
• Comprehensive benefits package
• 100% employer-paid medical, dental, and vision insurance coverage for you and 50%  for your partner/spouse and dependents
• Health, commuter, and parking flexible spending accounts
• Employee Assistance Program (mental health, financial health, legal support, and more)
• Free access to wellbeing apps like Ginger and Headspace 
• Flexible paid time off and paid holidays
• Generous paid parental leave 
• Short and long-term disability insurance
• Annual professional development budget
• Company-provided laptop
• Remote-first culture
• Life insurance (100% company paid)
• 401(k)

COMMITMENT TO DIVERSITY AND INCLUSION

Our company values diversity and believes diverse teams make innovation possible. We work on complex, difficult problems with no linear or clear solutions. We need a diverse team that can bring different perspectives and approaches, and whose experiences reflect the full set of stakeholders we seek to serve. As such, Pathstream is an equal-opportunity employer. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

SAN FRANCISCO FAIR CHANCE ORDINANCE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

WHAT WE DO

Pathstream was founded on the premise that substantial unrealized economic & human potential exists within each organization’s frontline workforce. We are reshaping the way employees and managers on the frontlines excel in their careers. In this age of rapid tech evolution, our enterprise partnerships transform frontline teams from transactional to relational, from back office to middle office, and from task-oriented to strategic. We impact companies’ bottom lines with improved productivity, increased retention, and differentiated quality of customer experience; employees experience the benefits of greater success in their current roles while unlocking future professional growth.

 THE ROLE

We are seeking a dynamic Head of B2B Customer Success to run our B2B customer success team. This role is pivotal to the continued growth and success of the company. This role demands an ambidextrous operator / strategic thinker with excellent relationship-building skills, a strong understanding of SaaS customer success, an exceptional customer retention rate, and a passion for our mission.

Responsibilities:

• Develop and implement a comprehensive customer success strategy that aligns with our mission and business objectives.
• Serve as key person accountable for ensuring customer needs are met as they arise by leading & mobilizing internal teams & resources accordingly.
• Leverage data to monitor customer health and satisfaction, using these insights to inform strategy and decision-making.
• Develop, own, and manage the creation of quarterly and annual strategic account plans for each of our customers with a relentless focus on value creation.
• Own and manage all contract renewals, creating strategies to ensure high renewal rates and customer satisfaction.
• Identify opportunities for business expansion within our existing client base, and develop strategies to capitalize on these opportunities.
• Take ownership of ensuring our Customer Success team prioritizes understanding the industries and departments/divisions of our B2B partners, including relevant macro, industry, company-specific, and division-specific context as key inputs to our strategy and value creation with each account.
• Lead, coach, and develop a team of B2B customer success managers, setting clear objectives and ensuring team performance meets or exceeds expectations.
• Build strong relationships with key customer stakeholders, becoming a trusted advisor and ensuring they realize the full value of our platform.
• Collaborate closely with the product, operations & sales teams to align on customer needs, feedback, and potential improvements.
• Be obsessed with the customer, reinforcing a customer-centric culture and ensuring that customer feedback and needs are at the forefront of our strategic decisions.

Qualifications:

• A minimum of 10 years of relevant customer-centric experience with at least 5 years in a leadership role in an enterprise B2B company and at least 2 years experience with growth-stage startups and achievement both in Account Management and Customer Success functions. A strong preference for prior experience building and running a customer success team.
• A stellar track record of building and growing relationships within existing clients that results in revenue growth.
• Proven ability to anticipate customer needs and operational issues before they arise.
• Demonstrated ability with existing clients to build strategic relationships with other senior stakeholders in order to extend our influence, lay the groundwork for expansion, and to hedge against the departure of any current stakeholder.  
• Ability to translate these needs into action by galvanizing the right internal teams & resources, anticipating upstream & downstream implications, and following through to fully problem-solving issues to resolution.
• GSD mentality: Scrappy problem solver, demonstrating bias-to-action and ability to operate at high speed in a fast-paced startup environment; player-coach mentality of enjoying a combination of thinking high level & digging in with individual contributions
• Strong storytelling, presentation, data analytics & data visualization skill sets to inform strategy and communicate effectively and persuasively back to the customer.
• Ability and passion for understanding the industries and departments/divisions of our B2B partners to ensure our customer relationships, strategy, and value-add are well-informed by this macro, industry, and business context.
• Ability to establish respect and rapport with key leaders and decision-makers from our customer accounts as a strategic thought partner in our work together.
• Excellent interpersonal and relationship-building skills, with a proven track record of building strong relationships with key stakeholders at multiple levels of seniority.
• Prior experience building & managing high-performing teams.
• Passion for our mission of helping frontline team members succeed and advance in their careers.

What We Offer: 

• Competitive salary and commission structure
  • Zone 1: $166K-192K salary, $221K-$265K OTE
    Zone 2: $149K-173K salary, $199K-239K OTE:
    Zone 3: $133K-154K salary, $177-212K OTE
• Transparent and social culture, challenging work, fast learning cycles, practical training, and meaningful feedback
• Strong sense of ownership and strategic work that impacts our product, users, colleagues, business, and world
• Comprehensive benefits package
  • 100% employer-paid medical, dental, and vision insurance coverage for you and 50%  for your partner/spouse and dependents
  • Health, commuter, and parking flexible spending accounts
  • Employee Assistance Program (mental health, financial health, legal support, and more)
  • Free access to wellbeing apps like Ginger and Headspace 
  • Flexible paid time off and paid holidays
  • Generous paid parental leave 
  • Short and long-term disability insurance
  • Annual professional development budget
  • Company-provided laptop
  • Remote-first culture
  • Life insurance (100% company paid)
  • 401(k)

COMMITMENT TO DIVERSITY AND INCLUSION

Our company values diversity and believes diverse teams make innovation possible. We work on complex, difficult problems with no linear or clear solutions. We need a diverse team that can bring different perspectives and approaches and whose experiences reflect the full set of stakeholders we seek to serve. As such, Pathstream is an equal-opportunity employer. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

Pathstream | Engineering | Remote or Hybrid (SF + NY)

Pathstream is hiring a Full Stack Software Engineer to build highly scalable solutions that enable positive user experiences and measurable business growth, ensure application performance, and contribute to the development of the Engineering team.

This is a full-time, salaried position and reports to an Engineering Manager.

WHAT WE DO

Pathstream was founded on the premise that substantial unrealized economic & human potential exists within each organization’s frontline workforce. We are reshaping the way employees and managers on the frontlines excel in their careers. In this age of rapid tech evolution, our partnerships transform frontline teams from transactional to relational, from back office to middle office, and from task-oriented to strategic. 

Our innovative platform provides personalized career pathing, tailored 1:1 coaching, and robust skill-building experiences which collectively support and equip frontline employees to succeed professionally. Our goal is to unlock opportunities for frontline workers in contact centers, bank branches, fraud, claims, credit card servicing, customer service, and shared services divisions – ultimately benefiting individuals and their employers alike

THE ROLE

• Work across the full stack, building highly scalable solutions that enable positive user experiences and measurable business growth.
• Develop new features and infrastructure in support of rapidly emerging business and B2B product requirements.
• Contribute to efforts in modernizing core systems, ensuring that the platform stays up-to-date with the latest technologies and best practices to remain scalable and competitive.
• Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful application design.
• Support end-to-end life cycle for the production of software and applications.
• Collaborate closely with product management and design teams to define and refine feature requirements, ensuring the delivery of products that meet business objectives and improve customer experiences.
• Participate in code reviews and pairing sessions, promoting high coding standards.
• Continuously identify opportunities for technical improvements, advocate for best practices, and contribute to a culture of excellence.

ABOUT YOU

• 3-5 years of full-stack engineering experience in high-growth environments, ideally within B2B or SaaS companies.
• Comfortable working in ambiguity and making data-driven decisions to achieve business metrics.
• Highly collaborative, thriving in team environments where you can contribute to the development and success of others.
• Strong communication skills, able to explain technical concepts to both technical and non-technical stakeholders.
• Proficiency in key technologies such as Ruby on Rails, React, Javascript, Docker, PostgreSQL, and AWS.
• Curious or some hands-on experience with GenAI tools and excitement to gain more production experience 

WHAT WE OFFER

• Transparent and social culture, challenging work, fast learning cycles, practical training, and meaningful feedback
• Strong sense of ownership and strategic work that impacts our product, users, colleagues, and business
• Opportunity to work out of our San Francisco or New York offices, for those located in these geographies.
• Exact salaries for the positions we offer will be determined based on two factors: your level of job-related experience and the geographical tier of the role.
• Comprehensive benefits package
• 100% employer-paid medical, dental, and vision insurance coverage for you and 50% for your partner/spouse and dependents
• Health, commuter, and parking flexible spending accounts
• Employee Assistance Program (mental health, financial health, legal support, and more)
• Free access to wellbeing apps like Ginger and Headspace 
• Flexible paid time off and paid holidays
• Generous paid parental leave 
• Annual professional development budget
• Life insurance (100% company paid)
• 401(k)
• Short and long-term disability insurance

Salary:

• Zone 1: $130k-$143K (SF, NYC metro)
• Zone 2: $109K-$120K
• Zone 3: $104K-$115K

At Pathstream, we believe in equitable compensation and ensuring that our salary bands align with industry standards and regional variances. This approach allows us to reward expertise appropriately and accommodate the varying cost of living in different locations. 

You're encouraged to apply even if your experience doesn't precisely match the job description. We look forward to learning about your career journey and superpowers.

COMMITMENT TO DIVERSITY AND INCLUSION

Our company values diversity and believes diverse teams make innovation possible. We work on complex, difficult problems with no linear or clear solutions. We need a diverse team that can bring different perspectives and approaches, and whose experiences reflect the full set of stakeholders we seek to serve. As such, Pathstream is an equal-opportunity employer. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

WORK AUTHORIZATIONS

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

SAN FRANCISCO FAIR CHANCE ORDINANCE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#LI-LR1

WHAT WE DO

Pathstream was founded on the premise that substantial unrealized economic & human potential exists within each organization’s frontline workforce. We are reshaping the way employees and managers on the frontlines excel in their careers. In this age of rapid tech evolution, our enterprise partnerships transform frontline teams from transactional to relational, from back office to middle office, and from task-oriented to strategic. We impact companies’ bottom lines with improved productivity, increased retention, and differentiated quality of customer experience; employees experience the benefits of greater success in their current roles while unlocking future professional growth.

Progress to date:

• Established partnerships with Salesforce, Facebook, Tableau, and Asana
• Established partnerships with 25+ colleges and universities in 17 states that serve over 1 million students
• Established partnerships with Fortune 500 companies to offer our programs to attract, retain and upskill their teams
• Launched our online learning platform — used by over 8,000 students
• Viewed as a groundbreaking education model, as featured in this TechCrunch article
• 98% of our employees say that Pathstream is a great place to work

We’re a tight-knit, hardworking, mission-driven team of ~60 employees who are eager to scale our solution and transform careers across the United States.  Want to learn more?

THE ROLE

Pathstream is hiring a Coach with strong attention to detail and motivational skills to work 1:1 with individuals by supporting and motivating them in articulating their next step career goal.  The Coach will quickly build trust with individuals who work full-time in front-line and supervisor/managerial roles and are looking for career clarity, support in their work and professional development opportunities.  This is a part-time, contract position that is remote and based out of your home location. This role reports to Pathstream’s Coaching Operations Team.  

Coaches will  have experience in providing guidance and support to individuals who are employed as frontline workers at Fortune 500 companies to enhance their job skills and achieve their professional goals.  You have experience in developing coaching plans, assisting in goal setting and helping individuals overcome personal and professional barriers.  You are able to assess the professional strengths and weaknesses of individuals and help them work towards their goals through mindset shifts, reflection, activities and skill building.  You have experience in supporting individuals through acute work-related issues.    

A Coach will spend approximately 15-25 hours a week (depending on your availability and demand from individuals) meeting 1:1 with individuals to guide them through the career development process. A coach should be constructive and encouraging while equipping individuals with the knowledge they need to navigate the challenges of the workplace.

Coaches will also attend and participate in regular coaching team meetings by providing feedback and sharing insights about individuals and trends. Coaches will complete required tasks within 72 hours after coaching calls, including documenting coaching notes and sending follow-up emails to individuals. 

ABOUT YOU

Required Competencies: 

• Minimum of 3 years experience in career coaching, executive coaching or life coaching
• Proven track record of successfully developing and implementing coaching plans
• Proven ability to offer effective 1:1 support to acute and long-term challenges 
• Strong communicator with the ability to 1) actively listen, 2) encourage and motivate individuals, while building trust, 3) ask intentional and thoughtful open-ended questions to challenge individuals thinking and 4) provide clear and concise written and verbal guidance and support
• Prompt, responsive and professional communicator able to respond to emails and Slack messages from individuals and Pathstream employees within 24 hours 
• Ability to work independently and as part of a highly adaptive, agile team
• Passion for helping others achieve their career goals

Preferred Competencies: 

• 4-6 years experience in career coaching, executive coaching, or life coaching
• Experience in career or workplace coaching for front-line (entry-level) roles 
• Certified Coach (e.g. ICC, ICF, BCC, etc)
• Must be willing to work flexible hours, including some evenings

Additional Information: 

• Project Length: 6-month contract with option to extend  
• Start date: Immediate
• Hourly Rate: $35-$45, based on experience

WHAT WE OFFER

• Transparent and social culture, challenging work, fast learning cycles, practical training, and meaningful feedback
• Strong sense of ownership and strategic work that impacts our product, users, colleagues, business, and world

COMMITMENT TO DIVERSITY AND INCLUSION

Our company values diversity and believes diverse teams make innovation possible. We work on complex, difficult problems with no linear or clear solutions. We need a diverse team that can bring different perspectives and approaches, and whose experiences reflect the full set of stakeholders we seek to serve. As such, Pathstream is an equal-opportunity employer. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

SAN FRANCISCO FAIR CHANCE ORDINANCE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Head of Operations

Pathstream is hiring a Head of Operations. This is a full-time exempt role reporting to the Chief Operating Officer.

WHAT WE DO

Pathstream was founded on the premise that substantial unrealized economic & human potential exists within each organization’s frontline workforce. We are reshaping the way employees and managers on the frontlines excel in their careers. In this age of rapid tech evolution, our enterprise partnerships transform frontline teams from transactional to relational, from back office to middle office, and from task-oriented to strategic. We impact companies’ bottom lines with improved productivity, increased retention, and differentiated quality of customer experience; employees experience the benefits of greater success in their current roles while unlocking future professional growth.

THE ROLE

As Pathstream expands its work with Fortune 500 companies, we are seeking a Head of Operations to ensure effective project management of client implementations, coordination around client-facing issues, and improvements to  our customer support operations. Over time, you will be expected to grow your team as our client needs expand. You will also be expected to look for opportunities to streamline our work and processes so that we continue to run efficiently. 

This role requires significant cross-functional coordination across multiple operational teams and our Revenue/Customer Success team. As new features or learning design elements are rolled out, you may also need to coordinate with our Learning Design, Product and Engineering teams. You need to be extremely organized, detail-oriented and a great communicator. You should be comfortable preparing for and representing Pathstream at client meetings where needed, and be able to quickly translate client requests into actionable next steps for the internal team. You are great at triaging issues as they arise,  can quickly learn how to best balance client priorities and team constraints, escalating issues to the right internal/external stakeholders as needed.

Client implementations and expansions

• Drive cross-functional project management to ensure successful client implementations and expansions
• Be the main internal coordinator to resolve client requests and issues, trouble-shooting internally with your cross-functional collaborators till issues are resolved
• Work with the Customer Success team to ensure clear lines of communication with the client and that client feedback is gathered where needed
• Strong at diagnosing the root cause of issues and identifying solutions (including new technologies) that are feasible and strategic, working with COO and other relevant stakeholders to make these changes
• Establish, document and adapt repeatable processes and best practices for managing launches and implementations across multiple clients. 
• Ensure consistent adoption and use of these processes and materials across teams.
• Over time, as client roster expands, grow and manage team running implementations and expansions
• Oversee existing program operations team
• Ensure day-to-day program operations function runs smoothly and effectively, making role and resourcing adjustments as needed
• Work with existing team to build out and mature our user support / help desk function
• Define and monitor team OKRs
  
  

ABOUT YOU 

• Excited about developing the potential of  frontline workers
• Excellent and experienced cross-functional project manager
• Experience with leading operational teams and knowledge of how to balance client requests with operational constraints
• Experience with running a user support / help desk team (bonus)
• Data savvy, slideware proficient and experienced with a range of systems used by our teams (project management software, CRMs, ticketing software, messaging systems)

WHAT WE OFFER

• Transparent and social culture, challenging work, fast learning cycles, practical training, and meaningful feedback
• Strong sense of ownership and strategic work that impacts our product, users, colleagues, business, and world
• Competitive salary commensurate with experience
• • Zone 1 (SF Bay Area/NYC):  $138K-160K  
  • Zone 2:  $115K-134K 
  • Zone 3: $110K-128K 
• Comprehensive benefits package
  • 100% employer-paid medical, dental, and vision insurance coverage for you and 50%  for your partner/spouse and dependents
  • Health, commuter, and parking flexible spending accounts
  • Employee Assistance Program (mental health, financial health, legal support, and more)
  • Free access to wellbeing apps like Ginger and Headspace 
  • Flexible paid time off and paid holidays
  • Generous paid parental leave 
  • Short and long-term disability insurance
  • Annual professional development budget
  • Company-provided laptop
  • Remote-first culture
  • Life insurance (100% company paid)
  • 401(k)

COMMITMENT TO DIVERSITY AND INCLUSION

Our company values diversity and believes diverse teams make innovation possible. We work on complex, difficult problems with no linear or clear solutions. We need a diverse team that can bring different perspectives and approaches, and whose experiences reflect the full set of stakeholders we seek to serve. As such, Pathstream is an equal opportunity employer. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

SAN FRANCISCO FAIR CHANCE ORDINANCE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pathstream | Engineering |  Remote

Pathstream is hiring a Full Stack Software Engineer to build highly scalable solutions that enable positive user experiences and measurable business growth, ensure application performance, and contribute to the Engineering team's development.

This is a full-time, remote position that reports to the engineering manager.

WHAT WE DO

Pathstream was founded on the premise that substantial unrealized economic & human potential exists within each organization’s frontline workforce. We are reshaping the way employees and managers on the frontlines excel in their careers. In this age of rapid tech evolution, our partnerships transform frontline teams from transactional to relational, from back office to middle office, and from task-oriented to strategic. 

Our innovative platform provides personalized career pathing, tailored 1:1 coaching, and robust skill-building experiences, collectively supporting and equipping frontline employees to succeed professionally. Our goal is to unlock opportunities for frontline workers in contact centers, bank branches, fraud, claims, credit card servicing, customer service, and shared services divisions – ultimately benefiting individuals and their employers alike.

We’re a tight-knit, hardworking, mission-driven team of ~60 employees who are passionate about transforming access to economic opportunity at scale. We were recently distinguished as a 2022 Great Place to Work, supported by 98% of our employees rating Pathstream as a great place to work. Want to learn more?

THE ROLE

• Work across the full stack, building highly scalable solutions that enable positive user experiences and measurable business growth.
• Develop new features and infrastructure in support of rapidly emerging business and B2B product requirements.
• Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful application design.
• Support end-to-end life cycle for the production of software and applications.
• Work closely with the product management and design team to define feature requirements and deliver the product that materially impacts the business and improves the customer experience.
• Participate in code reviews and pairing sessions to support professional development of the Engineering team.

ABOUT YOU

• 3+ years full stack engineering experience in a Series B or similar high-growth B2B organization.
• Comfortable working in ambiguity and making data-driven decisions to achieve business metrics.
• Highly collaborative and enjoy contributing to the professional development of team members.
• Effective communication skills with technical and non-technical stakeholders.
• Proficient in most of tech stack (Ruby on Rails, React, Javascript, Docker, PostgresSQL, AWS).

WHAT WE OFFER

• Transparent and social culture, challenging work, fast learning cycles, practical training, and meaningful feedback
• Strong sense of ownership and strategic work that impacts our product, users, colleagues, and business
• Competitive salary:
  • Zone 1: $130k-$143K (SF, NYC metro)
  • Zone 2: $109K-$120K
  • Zone 3: $104K-$115K
• Exact salaries for the positions we offer will be determined based on two factors: your level of job-related experience and the geographical tier of the role.
• At Pathstream, we believe in equitable compensation and ensuring that salaries align with industry standards and regional variances. This approach allows us to reward expertise appropriately and accommodate the varying cost of living in different locations. 
•  Comprehensive benefits package
  • 100% employer-paid medical, dental, and vision insurance coverage for you and 50% for your partner/spouse and dependents
  • Health, commuter, and parking flexible spending accounts
  • Employee Assistance Program (mental health, financial health, legal support, and more)
  • Free access to wellbeing apps like Ginger and Headspace 
  • Flexible paid time off and paid holidays
  • Generous paid parental leave 
  • Short and long-term disability insurance
  • Annual professional development budget
  • Company-provided laptop
  • Remote-first culture
  • Life insurance (100% company paid)
  • 401(k)

COMMITMENT TO DIVERSITY AND INCLUSION

Our company values diversity and believes diverse teams make innovation possible. We work on complex, difficult problems with no linear or clear solutions. We need a diverse team that can bring different perspectives and approaches, and whose experiences reflect the full set of stakeholders we seek to serve. As such, Pathstream is an equal-opportunity employer. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

WORK AUTHORIZATIONS

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

SAN FRANCISCO FAIR CHANCE ORDINANCE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Engineering Manager

Pathstream| Engineering | REMOTE

Pathstream is hiring an Engineering Manager to lead a high-performing team of individual contributors focused on building and maintaining its core platform. In this role, you will ensure the platform is highly scalable, reliable, and capable of delivering a positive user experience while supporting rapid growth.

This full-time, salaried position reports to the VP of Engineering.

WHAT WE DO

Pathstream was founded on the premise that substantial unrealized economic & human potential exists within each organization’s frontline workforce. We are reshaping the way employees and managers on the frontlines excel in their careers. In this age of rapid tech evolution, our partnerships transform frontline teams from transactional to relational, from back office to middle office, and from task-oriented to strategic. 

Our innovative platform provides personalized career pathing, tailored 1:1 coaching, and robust skill-building experiences, collectively supporting and equipping frontline employees to succeed professionally. Our goal is to unlock opportunities for frontline workers in contact centers, bank branches, fraud, claims, credit card servicing, customer service, and shared services divisions – ultimately benefiting individuals and their employers alike.

We’re a tight-knit, hardworking, mission-driven team of ~60 employees who are passionate about transforming access to economic opportunity at scale. We were recently distinguished as a 2022Great Place to Work, supported by 98% of our employees rating Pathstream as a great place to work.Want to learn more?

THE ROLE

• Lead a 4+ person engineering team fostering a culture of collaboration, ownership, and continuous learning in the world of platform development
• Define the technical vision and roadmap for the platform, ensuring it aligns with broader company goals and development team user needs
• Prioritize scalability and performance optimization, ensuring the platform can handle explosive user growth and deliver a seamless user experience.
• Collaborate closely with product and application engineering teams to ensure seamless integration with the platform, enabling them to deliver impactful features quickly and efficiently.
• Maintain a strong understanding of the latest platform engineering technologies, methodologies, and best practices. This includes infrastructure, APIs, automation tools, and deployment pipelines.
• Effectively delegate tasks and projects, ensuring ownership and accountability.
• Conduct performance reviews, provide career guidance, and foster a culture of continuous learning and development.
• Build strong relationships and collaborate effectively across different teams within the organization.
• Foster a culture of learning and development within the team, encouraging skill-building and knowledge-sharing, specifically around platform engineering principles and tools.

ABOUT YOU

• 4+ years software engineer with a strong background in building and maintaining complex platform systems.
• 2+ years of experience leading and mentoring engineers. Prior experience as a team lead, technical lead, or engineering manager is a plus.
• Deep understanding of scalability best practices and experience designing and implementing solutions that can handle significant growth.
• Comfortable working in ambiguity and making data-driven decisions to achieve business metrics.
• Highly collaborative and enjoy contributing to the professional development of team members.
• Effective communication skills with technical and non-technical stakeholders.
• Understanding of infrastructure automation, platform security, and DevOps practices and principles
• Proficient in most of our tech stack (React, Javascript, Python, Docker, PostgreSQL, AWS, Ruby on Rails).
• Experience with GenAI tools or excitement to gain production experience

WHAT WE OFFER

• Transparent and social culture, challenging work, fast learning cycles, practical training, and meaningful feedback
• Strong sense of ownership and strategic work that impacts our product, users, colleagues, business, and world
• Opportunity to work out of our San Francisco or New York offices for those in these geographies
  
• Competitive salary commensurate with experience + equity depending on candidate experience and location
  • Zone 1: $154,000-$170,000 (SF, NYC)
  • Zone 2: $129,000-$142,000
  • Zone 3: $123,000-$135,000
•  Comprehensive benefits package
  • 100% employer-paid medical, dental, and vision insurance coverage for you and 50% for your partner/spouse and dependents
  • Health, commuter, and parking flexible spending accounts
  • Employee Assistance Program (mental health, financial health, legal support, and more)
  • Free access to wellbeing apps like Ginger and Headspace 
  • Flexible paid time off and paid holidays
  • Generous paid parental leave 
  • Short and long-term disability insurance
  • Annual professional development budget
  • Company-provided laptop
  • Remote-first culture
  • Life insurance (100% company paid)
  • 401(k)

At Pathstream, we believe in equitable compensation and ensuring that our salary bands align with industry standards and regional variances. This approach allows us to reward expertise appropriately and accommodate the varying cost of living in different locations. 

You're encouraged to apply even if your experience doesn't precisely match the job description. We look forward to learning about your career journey and superpowers.

COMMITMENT TO DIVERSITY AND INCLUSION

Our company values diversity and believes diverse teams make innovation possible. We work on complex, difficult problems with no linear or clear solutions. We need a diverse team with different perspectives and approaches and whose experiences reflect the full set of stakeholders we seek to serve. As such, Pathstream is an equal opportunity employer. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

WORK AUTHORIZATIONS

Applicants must be authorized to work for ANY employer in the U.S. We cannot sponsor or take over sponsorship of an employment Visa at this time.

SAN FRANCISCO FAIR CHANCE ORDINANCE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#LI-Remote

Company Description:

We are a 6-year-old mission-driven SaaS startup committed to empowering frontline employees in a variety of divisions in retail and commercial banking, insurance, telecom, and other sectors to meaningfully advance their careers. Our innovative platform provides personalized career pathing, tailored 1:1 coaching, and robust skill-building experiences which collectively support and equip frontline employees to succeed professionally. Our goal is to unlock opportunities for frontline workers in contact centers, bank branches, fraud, claims, credit card servicing, customer service, and shared services divisions – ultimately benefiting individuals and their employer alike.

Job Description:

We are seeking a highly motivated and results-driven GTM Revenue Strategy Manager to join our dynamic sales team. In this role, you will play a key part in enabling our B2B sales team to effectively engage with prospects, drive revenue growth, and exceed sales targets. You will collaborate closely with sales, marketing, product, and customer success teams to develop and execute strategies that enhance the sales process and optimize performance.

Responsibilities:

1. Partner with the sales team to develop high-quality presentations based on account research and stakeholder call recordings.
2. Build and maintain account-specific stakeholder maps, sales scripts, case studies, and product collateral. Tailor materials to specific sales conversations.
3. Provide account-specific support for building business cases and ROI analyses.
4. Coordinate with product management and marketing teams to ensure sales collateral aligns with the latest product features and value propositions.
5. Conduct industry sector research in support of the sales team’s go-to-market efforts
6. Assist in developing and implementing sales strategies and campaigns to target key market segments and drive revenue growth.
7. Support the creation of materials for conferences, webinars, thought leadership pieces, etc.
8. Act as a liaison between sales, marketing, and product teams to communicate feedback, insights, and market trends.

Qualifications:

1. 2-4 years of experience in relevant roles in a consulting capacity for a major consultancy with enterprise clients
2. Strong ability to conduct and synthesize research and call recordings into compelling pitch narratives
3. Demonstrated aptitude for high-quality deck creation (storytelling, messaging, design)
4. An analytical mindset with the ability to analyze data, derive actionable insights, and build business cases and ROI analyses
5. Strong critical thinking skills; excellent communication and presentation skills
6. An ability to articulate complex concepts in a clear and concise manner
7. Ability to manage multiple priorities at once 
8. Resilient and flexible, scrappy and a fast learner, able to operate at high speed
9. Strong interpersonal skills and ability to work collaboratively cross-department
10. Passion for our mission and desire to work in fast-paced social enterprise

Nice to have:

1. Proven experience in B2B software sales, sales enablement, or a related field
2. Familiarity with sales processes and techniques and the ability to train and coach future sales representatives effectively 
3. Experience working with Hubspot and sales enablement tools
4. Experience using GenAI tools in a business setting 

What We Offer: 

• Transparent and social culture, challenging work, fast learning cycles, practical training, and meaningful feedback
• Strong sense of ownership and strategic work that impacts our product, users, colleagues, business, and world
• Competitive salary commensurate with experience
  • The compensation band for this role is $120-145K (NYC)
• Comprehensive benefits package
  • 100% employer-paid medical, dental, and vision insurance coverage for you and 50%  for your partner/spouse and dependents
  • Health, commuter, and parking flexible spending accounts
  • Employee Assistance Program (mental health, financial health, legal support, and more)
  • Free access to wellbeing apps like Ginger and Headspace 
  • Flexible paid time off and paid holidays
  • Generous paid parental leave 
  • Short and long-term disability insurance
  • Annual professional development budget
  • Company-provided laptop
  • Remote-first culture
  • Life insurance (100% company paid)
  • 401(k)

COMMITMENT TO DIVERSITY AND INCLUSION

Our company values diversity and believes diverse teams make innovation possible. We work on complex, difficult problems with no linear or clear solutions. We need a diverse team with different perspectives and approaches whose experiences reflect the full set of stakeholders we seek to serve. As such, Pathstream is an equal-opportunity employer. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.