Overview

About the Role -

We are seeking a Sr. Analyst, Tax Technology (Compliance & Controversy) to join our Global Tax Technology team. This important role will support our tax compliance and controversy data requests, process automation, and cross-functional partnerships, with a focus on Compliance and Controversy. The ideal candidate should have meticulous attention to detail and be prepared to work cross-functionally and collaboratively, supporting monthly indirect compliance, controversy requests, and multiple deliverables in a fast-paced environment. We are looking for candidates who are eager to learn and willing to explore unfamiliar territory.

About the Team -

The Tax Team at Instacart is instrumental in optimizing the company's tax strategy by reducing overall tax expenses through effective planning, while ensuring compliance with all Corporate Income Tax and Sales and Use Tax regulations. The team is comprised of specialized units: Tax Technology, Indirect Tax, Direct Tax, and Tax Project Management Office (PMO). Together, they collaborate extensively with departments such as Finance, Legal, Policy, Product, Engineering, and Business Development to ensure a robust and comprehensive approach to tax planning and compliance.

The Tax Technology Team enhances these efforts by developing and implementing sophisticated solutions for data integration, transformation, process efficiency, and analytics, playing a vital role in mitigating tax liability and compliance risks. By providing advanced data access and analytical tools, they empower the Tax Department to focus on high-level technical tax challenges.

About the Job 

• Responsible for assisting the tax team with a variety of data, system, and process automation requests with a focus on data for tax compliance and controversy. 
• Responsible for establishing and ensuring data quality and consistency with our internal partners through reconciliation processes and procedures
• Responsible for identifying and championing use cases for streamlining compliance and audit processes in an effort to increase efficiencies
• Responsible for assisting with process automation across the tax function using Alteryx, RPA, and other relevant tools
• Responsible for the development, support, and execution of end-to-end projects including configurations, documentation, and testing
• Responsible for tracking project due dates and deadlines
• Responsible for reviewing inquiries from stakeholders, evaluating the impact, and using problem solving skills to identify and propose solutions
• Collaborate with internal stakeholders and the broader tax team 

About You

Minimum Qualifications

• Interest in learning about direct/indirect tax and the tax operations of a fast-growing company
• Ability to simultaneously work on projects with competing deadlines
• Excellent writing, communication, and research skills
• Ability to deal with ambiguity and competing objectives in a fast-paced environment and a willingness to lend a helping hand wherever it’s needed
• Positive attitude and enthusiasm for Instacart
• B.S. degree in Accounting, Tax, Finance, Information Systems, Management Information Systems, or related field of specialized study
• Technical Skills: Alteryx, SQL, Data Visualization Tools (PowerBi, Tableau, Periscope, etc.)

Preferred Qualifications

• Oracle Cloud
• Atlassian Confluence/Jira or other project management tool experience

About the Team

This role reports to the Senior Manager of General Accounting within the CAO organization, who is responsible for the organization's general accounting functions. This manager will oversee all accounting related to internally developed software, fixed assets, inventory, and accrued expenses. We're seeking someone who is eager for a challenge and willing to roll up their sleeves to help drive change.

About the Job

• Oversee accounting for capitalized website development projects, ensuring accurate capitalization and compliance with relevant accounting standards
• Manage fixed asset accounting, including acquisition, depreciation, and disposal processes, ensuring compliance with GAAP
• Supervise inventory accounting, including valuation, costing, and reconciliations to support effective inventory management
• Oversee accounting functions for insurance, including policy tracking, premium allocation, and claims processing
• Prepare and review detailed schedules and reports to support financial statements and disclosures related to capitalized projects, fixed assets, inventory, and accruals
• Collaborate with cross-functional teams (e.g., Product Development, Procurement, and Operations) to ensure seamless data integration and accurate reporting
• Serve as a key contact for inquiries related to capitalized website development, fixed assets, inventory, and insurance accounting
• Utilize and maintain accounting software and systems relevant to capitalized projects and asset management
• Ensure timely period-end closing and operational activities in accordance with US GAAP standards
• Review monthly journal entries related to fixed assets, inventory, and insurance, along with related balance sheet reconciliations
• Monitor and update accounting policies to ensure consistency with GAAP and address changes in business practices
• Track the completion of internal controls and manage escalation processes with relevant business partners
• Prepare and review monthly management reports, analyses, and ad hoc reporting as needed
• Assist with compliance and audits as required
• Provide consultation to business partners on accounting issues related to capitalized projects and asset management

About You

Minimum Qualifications

• BA/BS degree in Accounting or Finance
• 7+ years of progressive accounting experience, focusing on capitalized costs, fixed assets, inventory, and accrued expenses
• Strong knowledge of GAAP and relevant accounting standards
• Experience in a fast-paced, growth-oriented organization
• Excellent analytical skills and attention to detail
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams

Preferred Qualifications

• CPA (or equivalent)
• Prior exposure to high-growth, fast-paced startup environments

About the Team

This role reports to the Director of Financial Accounting within the CAO organization. As part of a dynamic and growing finance organization, the Senior Accountant of Consolidations & Reporting will play a key role in the company’s global consolidation process, internal financial reporting and chart of accounts management. We are looking for a detail-oriented and technically strong accounting professional with expertise in consolidations, intercompany accounting, internal reporting and chart of accounts management to support the accurate and timely preparation of consolidated financial statements and provide critical insights to senior leadership.

About the Job

• Oversee the timely and accurate preparation of consolidated financial statements for the organization, ensuring compliance with US GAAP
• Supervise the reconciliation of intercompany balances, eliminations and adjustments as part of the consolidation process
• Prepare, review and distribute internal financial reports, including management reports and detailed analysis of consolidated financial results to support decision-making by senior leadership
• Maintain and manage the company’s chart of accounts structure to ensure alignment with business needs and accounting standards, facilitating accurate and efficient consolidation and reporting processes
• Review and record monthly consolidation entries, including the elimination of intercompany transactions, ensuring proper treatment of acquisitions, mergers and joint ventures
• Assist in the preparation of quarterly and annual consolidated financial statements, including supporting schedules, disclosures and management reports
• Continuously identify opportunities to streamline and improve the efficiency of the consolidation process, ensuring timely and accurate reporting
• Assist in the preparation of audit schedules and support external auditors during quarterly reviews and year-end audits, ensuring proper accounting for consolidation and reporting
• Partner with tax, treasury, strategic finance and other departments to ensure accurate data flow and proper alignment of financial information in internal reports and the consolidation process
• Contribute to the development and updates of accounting policies and procedures related to consolidations, chart of accounts management and internal reporting to ensure compliance with evolving accounting standards and business practices
• Oversee the accounting for foreign currency transactions and translations, including the application of proper exchange rates and ensure accurate reporting of foreign subsidiaries and financial results in accordance with US GAAP

About You

Minimum Qualifications

• BA/BS degree in Accounting, Finance or related field
• 3+ years of progressive accounting experience, with a strong focus on consolidations, intercompany accounting, internal financial reporting, foreign currency and chart of accounts management
• In-depth knowledge of US GAAP and specific experience in consolidation accounting, intercompany eliminations, financial statement preparation and internal reporting
• Experience with multinational organizations, including managing global consolidation processes and reporting across diverse business units and regions
• Strong technical skills in accounting, financial analysis and internal reporting processes
• Experience with chart of accounts management, including maintaining consistency and integrity across the organization’s reporting structure
• Proven ability to manage multiple priorities and meet tight deadlines in a fast-paced, dynamic environment
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and senior leadership
• Experience with financial statement audits and coordination with external auditors

Preferred Qualifications

• CPA (or equivalent)
• Proficiency with Oracle ERP systems and other financial systems (Floqast, Blackline, Splash BI and Adaptive)

Overview

About the Role 

This role offers the exciting opportunity to leverage your technical expertise and leadership skills to drive programs that enhance our products, applications, platforms, and ultimately, the experiences of millions of customers, shoppers, and partners. As a Senior Technical Program Manager at Instacart, you will be at the forefront of our mission to transform the grocery industry by delivering on Instacart’s most complex and impactful efforts. You will fully own programs, working closely with cross-functional teams in Engineering, Product Management, Data Science, Design, Business Development and others to define requirements, manage execution, mitigate risks, and deliver on time with high quality outcomes. We are looking for driven individuals who thrive in a fast-paced engineering environment, are passionate about quality and improving team performance, and feel comfortable making decisions on scope and technical trade-offs as well as building executive-level narratives. You are able to operate independently and work proactively with various teams across the organization. 

Every day we solve incredibly complex, cross-functional problems that have impact across our 4-sided marketplace including customers, shoppers, brands, and retailer partners. Ultimately we strive to deliver a first-class, high quality experience for our customers. Join us in leading the digital transformation of the grocery industry and delivering innovative, next-generation experiences to our customers

About the Team 

The Technical Program Management team is an integral part of the Instacart Engineering organization. We bring teams together to tackle big problems and lead Instacart’s products, platform, and operational excellence forward. Our work and its impact span the multi-sided marketplace, from connecting customers with coupons and deals for their favorite brands, unlocking new ways to shop for and deliver groceries, to evolving our ML/AI and data infrastructure at Instacart, and more. We are trusted to deliver on Instacart’s strategy at scale, unravel dependencies, and promote the strong collaboration and communication that enables teams across the company to achieve more together.

ABOUT THE JOB

• Lead the planning and high quality technical execution of large sized engineering programs with high degree of ambiguity, complexity, and visibility demonstrating a strong sense of urgency, efficiency, and ownership.
• Work closely with Software Engineers, Product Managers, Product Designers, Data Scientists and other cross-functional partners  to set project objectives and metric-based success criteria. Drive definition of project requirements and execution plans, and manage an overall program's progress and outcome.
• Own clear and effective communication with stakeholders, ensuring alignment on and awareness of priorities, risks, and changes. 
• Foster a culture of teamwork and shared goals, creating a collaborative team environment and driving the right level of process to ensure efficiency and high quality delivery within the program team.
• Contribute broadly to Instacart’s success by suggesting and driving organization-wide initiatives.

ABOUT YOU

Minimum Qualifications

• 5+ years of work experience post-graduation in a technology field, preferably as a technical program or project manager, product manager, software engineer (technical domain), or related technical discipline.
• Demonstrated ability to create functional specs, set program structure and influence program strategy. Previous experience in managing complex multi-org programs end-to-end, from definition to launch, throughout a software development lifecycle.
• A strong communicator with the ability to distill multiple streams of information, convey priorities and risks, and build a narrative for stakeholders.
• A strong sense of ownership and intellectual curiosity to understand executional and technical problems in depth, identify potential issues and offer actions to prevent them.
• Excellent collaborator and motivator, able to bring a team together to align and deliver on a common goal. Can build trust and partnerships with senior Engineering and Product leaders.
• Growth mindset - seeks and is receptive to actionable feedback and growth opportunities.
• Takes accountability seriously; can operate independently to deliver responsibilities and milestones on time and within budget.
• Self-motivated and thrives in a fast-paced environment.
• Bachelor's degree in a technology / engineering discipline.

Preferred Qualifications

• Master’s degree in a technology/engineering discipline.
• Demonstrated ability to showcase deep technical domain knowledge on the programs that you take on, enabling you to be seen as a strong technical voice in the program and adding significant value towards architecting a program. 
• Demonstrated ability to drive architectural and strategic decisions at the org leadership level.
• Extensive previous experience around creating innovative program management processes/tools/approaches to deliver company outcomes reliably and efficiently.

Overview

About the Role - This quota carrying Sales Executive will engage with programmatic buying and key brand account teams at Agency Holding Companies to drive awareness and activation of Instacart data and measurement solutions.   They will also closely align with internal cross functional Instacart colleagues including Ads Product, Brand Sales, Ad Solutions, Partnerships, and Marketing to successfully drive revenue generating strategies that involve Instacart transaction signals with agencies, brands and ad platforms. The Sales Executive will be responsible for data revenue growth based on use from Agencies, Brands and Platforms, growing their businesses while assuring end client success. 

About the Team -this team at Instacart is focused on data-partnerships, driving activation of Instacart transaction data and measurement solutions with Agency Hold Co and Ad Tech Platforms.  

About the Job 

• Sales focus and rhythm.  Pipeline development, revenue forecasting and generation. 
• Deep understanding of ad tech, programmatic buying and Agency Holding company ecosystems 
• Develop and maintain relationships with Programmatic Data Activation and Brand Account teams at the Holding Companies like Publicis, Omnicom, and Group M  
• Develop and maintain relationships with Instacart platform partners such as Roku, TTD, LiveRamp Meta, Google, Magnite and Xandr
• Partner and coordinate with Instacart sales teams to develop mutually beneficial commercials/proposals with assigned partners 
• Work with Instacart legal, sales management, business development partnerships and product to communicate partner commercial opportunities, drive terms 
• Consult, inform and drive partner related projects which drive Instacart data and measurement use cases
• Gather useful information from customer and competitor data
• Subject matter expert making and giving presentations to prospective brand and agency clients
• Consult, inform and help  implement processes and policies to support each initiative
• Track and report on revenue with assigned Agency, Brand and Platform partners. 
• Help launch products, drive go to market strategy

About You

Minimum Qualifications

• 4-6 years of relevant media/ad sales/agency/platform experience 
• Driven data and measurement sales, activation experience.  Works towards sales goals. 
• Client relationship builder with executive presence
• Understanding of the ecommerce landscape
• Comfortable selling new/novel/untested customer engagement tools
• Commercial/financial and data based thinker
• Understanding of CPG industry
• Ability to stay calm in dynamic, rapidly-changing environments.  Deals well with ambiguity.
• Must be open to travel 

Preferred Qualifications

• Client presence and persuasiveness
• Metrics orientation - can get up to speed on search/ad metrics quickly
• Client service orientation - fast follow ups, general sense of urgency 
• Great storyteller when building presentation material

Overview

About the Role - 

The Instacart Platform is a retail enablement platform with solutions for online and in-store commerce. We are looking for a senior technical writer to work with our enterprise teams to document our white-label e-commerce capabilities, such as online shopping, checkout, fulfillment, and order status management. Our external partners include retailers, advertisers, and developers. 

About the Team - 

You’ll work directly with our Product Engineering, Product Management, and retailer-facing teams to understand our products, market, and audience, and then create a positive, engaging learning experience for partners that will ultimately drive adoption and ubiquity of our products. You will be responsible for creating external product documentation. Deliverables will include concepts, release notes, FAQs, product tutorials, API documentation, and more.

About the Job 

Work with internal teams (primarily Product and Engineering) to understand Instacart solutions, use cases, and documentation requirements for partners 

• Produce high-quality external product documentation that is tailored to our target audience
• Develop documentation/content plans and socialize with key stakeholders
• Create diagrams and other visual aids    
• Edit content created by teammates
• Work with partner-facing teams (e.g., Technical Support, Customer Success Managers) to collect partner feedback and incorporate it into documentation
• Work with the Product Marketing team to understand and collaborate on positioning, tone and messaging
• Maintain a comprehensive library of technical terminology and documentation
• Encourage awareness and usage of documentation
• Monitor documentation usage and develop and execute on plans to drive awareness and usage with external and internal audiences
• Act as a project lead
• Mentor less experienced writers

About You

Minimum Qualifications

• 7+ years of experience as a technical writer in a software development environment delivering documentation to an external audience
• Skilled at making complex concepts and/or technical products easy to understand for a business / non-technical audience
• Ability to deliver high-quality external documentation with high attention to detail  
• Ability to thrive in a fast-paced and ambiguous environment
• Experience successfully navigating a complex organization and incorporating feedback from multiple stakeholders
• Ability to provide and maintain the external voice of a company
• Ability to multi-task and juggle competing priorities in a high-pressure, results-driven environment 
• Strong project planning and project management
• Highly motivated, with the drive to improve existing deliverables, initiate new actions in line with business objectives, and deliver results, often under tight deadlines           
• Superb grammar and spelling  
• Proven track record of putting process and best practices in place
• Knowledge of current technical writing methods, trends, and technologies    
• Experience working in a company with 500+ employees
• University degree in English, Communications, Technical Writing, Engineering, Computer Science, or a related field 

Preferred Qualifications

• Technical writing certificate or similar qualification
• Experience with API documentation
• Experience with Markdown and “documentation-as-code”
• Grocery and/or retailer industry experience
• Experience working at a tech startup, in e-commerce, or in the technology sector

Overview

About the Role:
As a key contributor within Instacart’s Platform Support organization, the Technical Support Engineer will play an essential role in troubleshooting and resolving technical queries and platform issues for our Enterprise Partners. Your expertise will enhance our support for a diverse array of products, from Whitelabel services to APIs and IoT solutions. Collaborating closely with Engineering and cross-functional teams, you’ll ensure seamless and effective subject matter expertise, driving continuous improvement and success for our most strategic accounts. If you are customer-centric, self-motivated, and eager to thrive in a dynamic e-commerce environment, this is an exceptional opportunity for you.

About the Team:
Our Platform Support team exemplifies Instacart's commitment to "Rolling Up Our Sleeves" and "Going Far Together." We collaborate closely with Product and Development teams to deliver best-in-class support and solutions. Our team thrives on transparency and problem-solving, embodying the spirit of "Serving Generously" as we foster long-standing partnerships with our Partners by addressing their most complex challenges.

About the Job:

• Utilize statistical techniques to interpret and analyze data, providing actionable insights through ongoing reports.
• Detect and assess trends or patterns within data sets to guide strategic decisions.
• Efficiently manage stakeholder requests via the JIRA Service Desk, ensuring issues are resolved promptly.
• Tackle complex challenges by leveraging extensive research and communication to comply with SLA standards.
• Work with Product and Development teams to drive innovation by building new features and addressing bugs.

About You

Minimum Qualifications:

• Bachelor’s Degree/Technical Diploma in a technical field or 4+ years of related practical experience.
• In-depth knowledge of relational databases (e.g., PostgreSQL, Microsoft SQL Server).
• Experience with telemetry and logging tools (e.g., DataDog, Dynatrace, New Relic, Sentry).
• Proficient with incident & ticket management tools, including Jira, Zendesk, and Intercom, and familiarity with automated workflows.
• Experience with managing multiple testing environments (UAT, prod, etc.).
• Broad understanding of REST APIs and web technologies.
• Proficiency in reading and understanding code in languages such as Ruby or Python.
• Mandatory experience using Git and GitHub.

Preferred Qualifications:

• Ability to communicate complex technical topics clearly to audiences of varying technical expertise.
• Proven experience in creating and maintaining customer-specific playbooks and SOPs.
• Strong strategic planning skills, enabling simultaneous management of multiple projects.

Overview

About the Role

The Customer Success team partners with our CPG and retail customers to drive value creation and satisfaction with Eversight’s pioneering SaaS solution. The Customer Success Manager manages customer relationships from onboarding, guiding them through the process of generating insights from micro-testing and using those insights to roll out optimal prices and promotions at scale. This is an opportunity to experience first-hand the excitement and challenge of introducing a novel and demonstrably superior capability to transform a market.

About the Team

Eversight - an Instacart company, is the recognized leader in AI-powered pricing and promotions. Global brands and retailers rely on the Eversight platform to optimize pricing in response to market conditions and to deliver higher ROI on promotional spend. Eversight’s Retail Pricing Suite provides price management and optimization for retailers across all of their sales channels. Founded in 2013, Eversight recently joined Instacart in September 2022.

About the Job 

Relationship Management

• You will serve as point person for a portfolio of multi-stakeholders and retail customers, sometimes owning entire customer relationships
• You will establish high levels of customer partnership and trust, demonstrating a deep understanding of their promotional and pricing strategies
• You will leverage insight into customers to manage expectations and motivate them through unlocking the full potential of Eversight’s product
• You will support customers through requests, issues, and feedback

Engagement Management

• You will lead customers from implementation and training through to active, productive engagement with the product
• You will collaborate with customers to advise on organizational or process changes required to integrate micro-testing into their overall promotional and price planning process
• You will deliver on the above on schedule by maintaining momentum on many work-streams with multiple stakeholders and deliverables
• You will contribute to the development of best practices and internal tools / automation opportunities across the customer success lifecycle Pricing and Promotion Analysis
• You will support customers in the development and testing of hypotheses about new promotional and price strategies 
• You will analyze and synthesize test results into customer-level insights and areas for further experimentation
• You will present findings to customers, influencing them to implement price learnings at scale and leverage insights about shopper behavior into their broader strategies

Internal Voice of the Customer

• You will synthesize customers’ expectations and preferences for Product, Engineering, and Data Science teams to make improvements

Leadership and Mentorship

• You will effectively delegate tasks while managing requests among multiple client teams
• You will act as a mentor to others on specific subject matters
• You will motivate others and provide continuous feedback

Goals

• Your customer ROI - Eversight’s product is firmly embedded in customers’ promotional and price planning process, with customers actively using the product and fully leveraging the insights it generates to transform the effectiveness of their pricing and promotions
• Your customer experience - Eversight’s customers are delighted and fully supported through the deployment and integration of the product into their promotional and price planning process
• Your renewals and expansions - Customer Success and Sales share responsibility and incentives for this lagging indicator of successfully achieving the above outcomes

What’s in it for You

• You will experience the excitement of working at and growing with an expanding team within Instacart where you can make a huge difference
• You will be part of an exceptionally talented team that retains a significant focus on personal and professional development
• You will be part of a significant period of growth for the business

About You

• You develop deep relationships with customers: operating as a strategic second set of eyes; obsesses about driving value at our customers
• You are an analytical, framework thinker with a talent for decomposing problems and generating generalizable solutions
• You are outcome-driven engagement leader who anticipates bottlenecks and gets things done
• You are capable of ingesting a lot of data and simplifying down to the key story elements that encapsulate the executive synthesis for a given audience
• You are interested in joining a dynamic, entrepreneurial environment that requires adaptability and rapid reprioritization
• You are collaborative and looking for a strong team-oriented environment

Minimum Qualifications

• You have 5 years of work experience
• You have a history of managing complex customers with multiple stakeholder points of contact, with high customer satisfaction
• You have experience motivating customers/clients through process or organizational change to desired outcomes
• You have an analytical background; experience analyzing data and synthesizing it into data-driven stories and presentations; experimental design experience is a plus
• You have project/engagement management experience; successfully delivering complex projects on time
• You have an understanding of the CPG and retail ecosystem (2+ years exposure)

Preferred Qualifications

• Direct exposure to consumer/shopper behavior and/or promotional/pricing strategy

Overview

About the Role

As a Manager of Customer Success for Eversight by Instacart, you'll be at the forefront of AI-powered pricing and promotions innovation. This role offers a unique opportunity to lead a team that directly impacts how our global brand and retail partners leverage Eversight's pioneering SaaS solutions. Your work will be crucial in ensuring customer success, fostering strong relationships, and driving business growth through successful implementations and renewals.

You will guide your team in partnering with our customers to drive value creation and satisfaction, managing relationships from onboarding through to generating insights from micro-testing and implementing optimal prices and promotions at scale. This position embodies Instacart’s core competency of "Drives Results" by focusing on deliverables that propel us towards achieving individual, team, and company goals, while also embracing the excitement and challenge of introducing novel and demonstrably superior capabilities to the market.

About the Team

Eversight - an Instacart company, is the recognized leader in AI-powered pricing and promotions. Global brands and retailers rely on the Eversight platform to optimize pricing in response to market conditions and to deliver higher ROI on promotional spend. Eversight’s Retail Pricing Suite provides price management and optimization for retailers across all of their sales channels. Founded in 2013, Eversight recently joined Instacart in September 2022.

About the Job

In this role, you will:

• Lead, mentor, and develop strategic plans for a team of up to 6 Customer Success Managers and Associates, driving team performance and customer satisfaction across your portfolio while embodying our "Serve Generously" value
• Foster a culture of continuous learning and improvement within your team, actively identifying and creating opportunities for professional growth
• Oversee the customer journey from onboarding to full adoption, ensuring your team guides customers through the process of generating insights from micro-testing and using those insights to roll out optimal prices and promotions at scale
• Manage key customer relationships, acting as the primary point of contact for a portfolio of multi-stakeholder customers
• Drive customer engagement and satisfaction with Eversight's SaaS solutions, focusing on value creation and transformative outcomes
• Guide your team in analyzing and synthesizing test results, ensuring the delivery of data-driven insights that influence customer strategies
• Collaborate cross-functionally to improve product offerings based on customer feedback
• Ensure high customer satisfaction, successful renewals, and business expansions
• Lead and empower your team in guiding customers through organizational and process changes required to integrate AI-powered pricing and promotional strategies
• Contribute to the development of best practices and internal tools across the customer success lifecycle
• Act as the internal voice of the customer, synthesizing expectations and preferences for Product, Engineering, and Data Science teams

About You

Minimum Qualifications:

• 8+ years of work experience
• Proven track record of developing high-performing teams in a fast-paced, technology-driven environment
• Experience managing complex, multi-stakeholder customer relationships with high satisfaction rates
• Demonstrated ability to translate complex customer needs into actionable strategies for your team and the broader organization
• You have a keen ability to identify trends across multiple customer accounts and leverage these insights to drive strategic decisions
• Strong analytical background, including data analysis and synthesis into compelling presentations
• Project management experience, successfully delivering complex projects on time
• 5+ years of exposure to the CPG and retail ecosystem
• Demonstrated ability to motivate clients through process or organizational change
• Excellent communication skills, embodying our "Communicates Effectively" competency

Preferred Qualifications:

• Experience with AI-powered solutions, particularly in pricing or promotional strategies
• Proven track record of adapting to and driving innovation in rapidly evolving technological landscapes
• Direct exposure to consumer/shopper behavior analysis
• Advanced degree in Business, Economics, or related field
• Proficiency with data visualization tools and CRM systems
• Experience in a high-growth tech company or SaaS environment

At Instacart and Eversight, we believe in 'Rolling Up Your Sleeves' and 'Putting it All on the Table.' As a Manager of Customer Success, you'll have the opportunity to directly impact our business and our customers' success while working in a transparent, collaborative environment. You will not only drive results for our customers but also play a crucial role in shaping the future of our Customer Success organization. Your leadership will be instrumental in developing a high-performing team that consistently delivers value and drives innovation in the AI-powered pricing and promotions space. If you're ready to grow your career while helping grow the pie for everyone in our ecosystem, we want to hear from you!

Overview

About the Role

In this pivotal role within our Shop org, you'll drive the technological backbone of Instacart's Online Grocery Pillar. You'll work closely with senior engineering leadership to establish technical vision and execution strategies across multiple teams driving dozens of initiatives. By collaborating with our machine learning, product, and design teams, you'll innovate and streamline our systems, ensuring a seamless grocery shopping experience for our customers.

About the Team

You'll join the dynamic Shop team, a critical component of Instacart's success. Our team focuses on enhancing the customer journey by building the robust, interconnected systems that power our online grocery platform from when you open the app through placing the order. We thrive on collaborative problem-solving and are dedicated to advancing the e-commerce grocery experience.

About the Job 

• Conduct engineering reviews to ensure high standards across all projects.
• Identify unifying patterns and systems, improving architectural coherence and efficiency.
• Design and implement service-oriented architecture solutions.
• Engage in hands-on coding to develop core features and services.
• Mentor junior engineers, fostering growth and technical excellence.
• Partner with cross-functional teams to align on product vision and deliver impactful solutions.

About You

Minimum Qualifications

• Proven experience in a senior engineering role with a focus on architecture and system design.
• Strong proficiency in coding and ability to engage in complex problem-solving.
• Experience designing and working on systems utilized by more than 50 engineers.
• Bachelor's degree or equivalent in Computer Science or a related field.
• Ability to lead engineering reviews and provide guidance to team members.

Preferred Qualifications

• Experience working alongside machine learning, product, and design teams.
• Previous experience in building scalable, reliable systems in a fast-paced environment.
• A deep understanding of the online grocery or e-commerce sector.

OVERVIEW

Every year, people across the world spend nearly one trillion dollars on groceries—it’s an industry that’s been around for centuries. Food itself, however, has been a constant in people’s lives since the beginning of time. Yes, sustenance is essential, but it’s also much more than that. 

Food can be a part of a daily ritual or a special moment that resonates with people on a meaningful and emotional level. It can be a much-needed break in a long day, a taste that brings back memories, a creative experiment, a shared meal with loved ones, or even comfort during a hard time. Whether it’s a special occasion or an everyday occurrence, it should always be easy for people to get the ingredients they need.

ABOUT THE ROLE 

We’re seeking a visionary leader to enhance our core customer-facing experiences, with a strong emphasis on growth-centric experiences as well as engaging ad products. This role emphasizes B2C product innovations that engage and captivate customers, helping them start their shopping journey on Instacart. As a Product Design Manager, you will collaborate with cross-functional leaders to define and execute strategic visions for user experiences on Instacart, crafting intuitive design solutions that also integrate seamlessly with advertising products to enrich the shopping experience.

As a people leader, you’ll manage a team of 3-5 designers and integrate your work within a broader customer experience product design org. You'll foster an inclusive culture that prioritizes transparency and collaboration.

Your focus will be on ensuring that customer centricity is at the core of our design efforts, maintaining a high visual craft bar that intuitively meets user needs. By partnering closely with research teams to transform customer insights into actionable design strategies, and working collaboratively with product and engineering teams, you will drive a comprehensive, customer-focused strategy across your portfolio. 

Success in this role means driving holistic strategy across your portfolio, while consistently delivering high-quality user experiences that drive increased engagement, user growth, and customer satisfaction.

ABOUT THE TEAM

The Instacart Design & Research Org is an empowered team that aims to craft engaging, cohesive, and inspirational experiences for everyone. Our mission is to create a world where everyone has access to the food they love and more time to enjoy it together. 

The CoreEx team is dedicated to enhancing every aspect of the Instacart user journey, focusing on creating seamless, intuitive interactions for our customers. By crafting engaging experiences that cater to customer needs, the team plays a crucial role in driving user satisfaction and loyalty. As a Product Design manager you will work closely with product, engineering, data science, research, and content design across the org to develop 0-1 products as well as drive quality improvements and feature enhancements for existing customer and ad experiences.  

ABOUT YOU

MINIMUM QUALIFICATIONS

• 6+ years of experience in digital product design. 
• 1-2+ years of people management experience, guiding the work of UI/UX and product designers.
• Experience with building, hiring and mentoring high performing teams.
• Strong understanding of product-building areas including engineering, design, analytics, and user research/insights.
• Ability to thrive and effectively communicate in a fast-paced, constantly changing environment.
• You love developing cohesive and scalable Design strategies that can play out across numerous channels and mediums.
• You display a human-centered approach to design that’s inquisitive, strategic and empathetic.
• You lead with passion and vision, and you can energize others to deliver excellent results while keeping them happy and engaged.
• Reliable self-starter who can provide direction to multiple projects with minimal oversight.
• Can push the team to explore new thinking and expand new interpretations of the Design brand to meet ever-changing company demands.
• Friendly, supportive and collaborative.
• You are comfortable and always willing to roll up your sleeves and chip in to help move a project forward—you like to move quickly and drive towards impact.

PREFERRED QUALIFICATIONS

• Experience in B2C design as an individual contributor or or leading customer facing teams
• Experience working on growth and/or ads teams, demonstrating a keen understanding of strategies to drive user acquisition, retention, and engagement, while aligning design solutions with growth objectives to deliver impactful results.
• Expertise in stakeholder management and building strong relationship with core partners across engineering, design, content, marketing, and product teams 

Overview

ABOUT THE ROLE 

We’re looking for a leader who will help mature our platform services, balancing craft and quality with innovation in user experiences. The primary focus for this role is on B2B products, with some elements touching B2C experiences. As a Product Design Manager, you will collaborate with cross-functional leaders to define and execute a strategic vision for products that include fulfillment tools, fraud tools, customer experience optimization, and core platform elements like onboarding.

As a people leader, you’ll manage a team of 5 designers and integrate your work within a broader platform product design org of 16 designers. You'll foster an inclusive culture that prioritizes transparency and collaboration.

Your focus will be on ensuring a cohesive design framework, guiding your team in adopting and contributing to our unified tooling design system. Identify opportunities for seamless, end-to-end user experiences across various portfolio initiatives, primarily focusing on tooling while incorporating some consumer interactions.

Success in this role means driving a holistic strategy across your portfolio, while ensuring high-quality implementation of the vision.

ABOUT THE TEAM

The Instacart Design & Research Org is an empowered team that aims to craft engaging, cohesive, and inspirational experiences for everyone. Our mission is to create a world where everyone has access to the food they love and more time to enjoy it together. 

The Platform & Tooling Design team supports tools across Instacart, including external facing tools (Retailers, CPGs) as well as internal facing tools. Self-serve tooling is critical to support our partners and our overall business as we continue to scale and expand our capabilities. As a Product Design manager you will work closely with product, engineering, data science, research, and content design across the org to develop 0-1 products as well as drive quality improvements and feature enhancements for existing tooling experiences.

ABOUT YOU

MINIMUM QUALIFICATIONS

• 6+ years of experience in digital product design.
• 1-2+ years of people management experience, guiding the work of UI/UX and product designers.
• Experience with building, hiring and mentoring high performing teams.
• Strong understanding of product-building areas including engineering, design, analytics, and user research/insights.
• Ability to thrive and effectively communicate in a fast-paced, constantly changing environment.
• You love developing cohesive and scalable Design strategies that can play out across numerous channels and mediums.
• You display a human-centered approach to design that’s inquisitive, strategic and empathetic.
• You lead with passion and vision, and you can energize others to deliver excellent results while keeping them happy and engaged.
• Reliable self-starter who can provide direction to multiple projects with minimal oversight.
• Can push the team to explore new thinking and expand new interpretations of the Design brand to meet ever-changing company demands.
• Friendly, supportive and collaborative.
• You are comfortable and always willing to roll up your sleeves and chip in to help move a project forward—you like to move quickly and drive towards impact.

PREFERRED QUALIFICATIONS

• Experience in tooling design as an individual contributor or or leading tooling teams.
• Experience with B2B tools, Ads or marketing tooling, Analytics & Dashboard design.

Overview 

ABOUT THE ROLE 
We are seeking a relationship-driven, organized and forward-thinking Senior Executive Assistant to manage scheduling, business travel, dynamic calendars, event planning and general business related support for up to 2 senior leaders. This role will be primarily responsible for supporting our CTO and Data Science team.

ABOUT THE TEAM 
The Executive Assistant team is a collaborative group of dynamic professionals who are the backbone of our Leadership team. They fuel the company’s mission to create a world where everyone has access to the food they love and more time to enjoy it together.

ABOUT THE JOB

• Manage business-related administrative support (calendaring, travel, and expenses) for leader(s) with accuracy and care
• Communicate effectively in both written and verbal form
• Act as the gatekeeper for your executives, understanding business needs, and fielding inquiries
• Plan, coordinate, and/or manage large org-wide events and engagement activities
• Model compliance with company policies and procedures, support our company mission, values and culture, as well as standards of ethics and integrity
• Perform and prioritize tasks based on short timelines and dynamic business needs
• Provide and support the implementation of business solutions
• Think creatively to reduce company spending and improve efficiency
• Take initiative and offer assistance where needed; adding value whenever possible
• Complete projects and requests from leaders as requested
• Respond quickly to administrative requests from leaders and peers

ABOUT YOU
MINIMUM QUALIFICATIONS

• A minimum of 4+ years consecutive Executive Assistant experience
• Relationship-builder with experience supporting multiple executives across different time zones and creating connections across dispersed teams
• Ability to work flexible hours to assist the business needs of executive leaders
• Outstanding and polished oral and written communication skills, organizational skills, attention to detail
• Out of the box problem-solving skills; creativity, flexibility, and innovative thinking
• Collaborative teammate who partners with other EAs to support broader team initiatives
• Gifted “scheduler” and efficiency expert; you can keep calm through dynamic scheduling
• Ability to achieve results under tight deadlines
• Experience comfortably interacting with everyone in the company, regardless of experience or title
• A can-do "make it happen" positive attitude - you are comfortable making decisions with little supervision or direction

PREFERRED QUALIFICATIONS

• Direct experience supporting leadership talent
• A college or vocational degree, or equivalent experience
• Experience using Google Suite, Expensify, Slack and Navan (TripActions)

#LI-REMOTE

About the Role:

As a Staff Software Engineer on the Order Quality team at Instacart, you'll be at the forefront of enhancing customer satisfaction in online grocery shopping. Your work will directly impact millions of customers by ensuring accurate item availability, optimizing replacements, and providing real-time order updates. This role offers an exciting opportunity to leverage your technical expertise to solve complex challenges and drive innovation in the rapidly evolving e-commerce landscape.

About the Team:

The Order Quality Team at Instacart is crucial in delivering a seamless and dependable shopping experience. We focus on three key areas:

• Availability: Predicting item availability using machine learning and real-time data.
• Replacements: Developing algorithms to identify optimal substitutes for unavailable items.
• Order Status Updates: Maintaining real-time transparency through integrated live activity tracking.

Our mission is to swiftly and efficiently address issues, ensuring a high-quality experience for our customers. By joining this team, you'll be part of a group that embodies Instacart's values of "Go Far Together" and "Grow the Pie" by creating solutions that benefit customers, shoppers, and retail partners alike.

About the Job:

As a Staff Engineer on the Order Quality team, you will:

• Lead the design, implementation, and deployment of high-scale, cross-functional systems that enhance customer satisfaction in online grocery shopping.
• Collaborate closely with machine learning teams to develop and implement scalable software solutions that leverage data-driven insights.
• Provide technical leadership and mentorship to junior engineers, fostering a culture of innovation and continuous improvement.
• Advocate for and implement new technologies that can improve system resilience and efficiency.
• Work cross-functionally to translate business requirements into robust technical solutions.
• Contribute to maintaining Instacart's position as a leader in retail technology through innovative problem-solving and technical excellence.

This role embodies our "Roll Up Your Sleeves" value, as you'll be diving deep into complex problems and working tirelessly to find creative solutions that drive our business forward.

About You:

Minimum Qualifications:

• Bachelor's and/or Master's degree in Computer Science (CS) or a related field, or equivalent practical experience.
• 10+ years of experience in building and managing scalable platform solutions.
• Proven track record in leading the design, implementation, and deployment of high-scale, cross-functional systems.
• Excellent technical communication skills with a capacity to work effectively with engineering teams and cross-functional units.
• In-depth knowledge of systems architecture and service-oriented solutions.
• Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
• Demonstrated leadership in project management and engineer mentorship.

Preferred Qualifications:

• Experience working with machine learning teams to support and implement data-driven applications.
• Proficiency in Ruby and/or Golang.
• Familiarity with large-scale e-commerce systems and real-time data processing.

At Instacart, we believe in "Putting it all on the Table" and "Serving Generously." As a Staff Software Engineer, you'll have the opportunity to share your expertise openly, engage in constructive dialogue, and contribute to a culture of transparency and continuous learning. Your work will directly serve our customers, shoppers, and partners, making a tangible difference in people's lives.

Join us in solving some of the most exciting challenges in e-commerce and help shape the future of online grocery shopping!

Overview

About the Team

As a Sales Engineer at Instacart, you'll have a unique opportunity to sell our groundbreaking products and services directly to the largest retailers in North America. This role requires you to lead consultative, technical-focused discussions with external and internal stakeholders, supporting new implementations and integrations. With your expertise, you'll guide customers through the sales cycle, providing both technical and product knowledge. Collaborating with cross-functional teams will give you a holistic understanding of Instacart's technical capabilities.

The Sales Engineering team at Instacart is focused on driving adoption across all of the Instacart Platform products. Our goal is to provide technical credibility and guidance throughout the sales cycle and ensure proper preparation is in place for successful implementations. 

About the Job 

You’ll make an impact by developing and implementing strategies to foster the wide adoption of Instacart products and services. You'll prepare for and lead technical discussions with diverse audiences, including executive-level stakeholders and engineers/developers, effectively tailoring your content to suit each group. By gaining a deep understanding of the ever-changing Instacart ecosystem, you'll provide exceptional consultative services to our valuable partners and business stakeholders. 

You’ll build technical expertise by collaborating with our product and engineering teams, representing them to our customers and internal business teams. Working closely with our Enterprise Solutions teams, you'll ensure seamless handoff of implementation scope and plans, guaranteeing successful outcomes. Understanding our internal processes and requirements will be crucial during the early stages of scoping. Your insights gained from discussions with potential customers and market trends will help identify new opportunities, providing valuable feedback to our Product teams to ensure we build the right products for the market. 

You'll also play a key role in creating and maintaining technical sales materials to scale our sales process. The ability to manage multiple work streams across numerous customers will be essential for your success in this role.

About You

Minimum Qualifications

• 3+ years of previous working experience in a similar role
• A strong background in selling technical products and successfully integrating them into clients' unique environments
• The ability to develop and own technical presentations and communications
• Excellent communication skills allow you to effectively balance complex technical concepts with business values.
• Some travel will be required as part of this role

Preferred Qualifications

• Experience in developing and owning technical presentations and communications for stakeholders ranging from executive-level contacts to implementation engineers
• Success collaborating closely with cross-functional teams across Business Development, Engineering, and Product
• Analyze, design and implement RESTful services and APIs

Overview

About the Role

As a Senior Content Designer at Instacart, you will play a crucial role in shaping our products with clear, human-centered UX/UI copy. From ideation through to implementation, you'll work closely with designers, product managers, researchers, and engineers to craft content that makes grocery shopping effortless. Your work will influence how people interact with Instacart, enhancing the shopping experience with clarity and precision, while ensuring our voice aligns with our business design.

About the Team  

Join the Instacart Design Team, committed to solving large-scale challenges and transforming the way people feed themselves and their families. We are a collaborative, innovative group focused on delivering seamless grocery shopping experiences. As part of our team, you'll partner across functions to create content that is essential for transforming grocery shopping.

About the Job  

• Embed with feature teams on key product surfaces that onboard, engage, and retain users of Instacart's core consumer experiences.
• Develop, ship, interpret results, and iterate on UX content that delivers measurable impact for product experiences.
• Seamlessly collaborate with cross-functional teams that may include product designers, product managers, engineers, data scientists, UX researchers, and other specialists.
• Create writing that flawlessly expresses Instacart's product tone of voice and adheres to global content standards for UX writing. Adhere to content standards while maintaining consistency with Instacart’s voice.
• Share your work with the team and provide constructive feedback.

About You

Minimum Qualifications

• 6+ years of experience crafting content for web and mobile interfaces.
• You have an expert command of written language, design thinking, and content frameworks that enable strong product experiences.
• You're a capable problem-solver and design thinker who can translate product requirements, user insights, design strategy, and business goals into high-quality language frameworks and UX writing. 
• You have strong convictions around craft and quality in UX content with a portfolio that consistently showcases clear, effective writing.
• You can successfully operate autonomously in a fast-paced, dynamic environment, practicing good judgment with minimal oversight.
• You are experienced with or motivated to use AI to supercharge UX content production.
• Skilled in conveying complex ideas simply and effectively.
• Strong understanding of information architecture and the intersection of visual design and language.
• High attention to detail and organizational skills.
• Passion for your work and dedication to supporting Instacart customers.
• Ability to manage multiple projects in a fast-paced environment, meeting deadlines efficiently.

Preferred Qualifications 

• Experience with a variety of content formats, including interfaces, microcopy, emails, notifications, and style guides.
• Portfolio showcasing a range of experiences is a plus.

Company Overview: 

Instacart is leading innovation in the grocery delivery industry, consistently pushing boundaries to elevate our services for customers and partners. We are seeking a dynamic and seasoned Head of Engineering for our Fulfillment organization to lead our engineering efforts and drive technical excellence. 

Role Overview: 

As the Head of Engineering - Fulfillment, you will lead and inspire a talented engineering team of over ~180 engineers. You will be responsible for shaping and executing the technical strategy, with a focus on logistics, pricing, and our shopper workforce, developing systems that optimize real-time marketplace dynamics to deliver exceptional user experiences. This role operates at the intersection of technology and data, aimed at solving complex challenges in mobility and delivery. 

Key Responsibilities: 

• Technical Strategy & Execution: Develop and implement a comprehensive technical strategy for Online Grocery, ensuring alignment with overall business goals. 
• Full-Stack Leadership: Oversee the development of end-to-end systems that integrate with our platform to enhance real-time marketplace dynamics. 
• Team Leadership: Lead, mentor, and grow a high-performing engineering team, fostering a culture of innovation, collaboration, and excellence. 
• Cross-Functional Collaboration: Collaborate effectively with cross-functional partners in Product, Design, and leadership teams across the company to drive cohesive strategies. 
• Data-Driven Insights: Leverage data and technology to address complex fulfillment challenges       and improve operational efficiency. 
• Stakeholder Management: Act as a key liaison between engineering and other business units, ensuring clear communication and strategic alignment. 

Qualifications: 

• Experience: Proven track record as an engineering executive managing large teams, ideally with 10+ years of senior leadership experience in technology or engineering roles. Fulfillment experience is advantageous but not required. 
• Technical Expertise: Strong background in full-stack development, with the ability to integrate technical solutions across various systems and platforms. 
• Leadership Skills: Exceptional people management skills with the ability to inspire and lead diverse teams, promoting an inclusive and dynamic work environment. 
• Strategic Thinking: Ability to craft and drive strategic initiatives, balancing short-term execution with long-term vision. 
• Cross-Disciplinary Collaboration: Demonstrated experience working effectively with cross-functional teams and senior leadership. 
• Education: Bachelor’s or Master's degree in Computer Science, Engineering, or a related field.

Overview

About the Role - In this role, you will partner closely with Catalog Product, ML, and Engineering and play a critical role in driving the “how” and execution of how we tackle Catalog goals on creating, scaling, and maintaining the accuracy of new catalog attributes (e.g. gluten-free) that are used to power experiences on the app (e.g. search filters, badges, ML models). This includes enabling our ML model pipelines used to generate data at scale through building LLM prompts, creating ground truth datasets, and evaluating the performance of ML models. You will use SQL to pull and analyze data in your day-to-day work. You will also be responsible for managing 3rd party vendors that provide catalog product data that is surfaced to customers. 

About the Team -The Enrichment Operations team sits within the Catalog Engineering organization. We partner with Catalog Product, Engineering, Data Science, and Machine Learning (ML) to create and measure the quality of new catalog data/attributes that are used to power customer experiences in all Instacart products (e.g., Marketplace, Caper, Storefront Pro). The catalog/product data are the foundation upon which customer experiences are built.

About the Job 

AI Enablement (40%)

• Scale attribute data generation using ML. Collaborate with ML on attribute ML models and human-in-the-loop methodologies. You are responsible for building ground truth datasets, advising ML on what input data should be used, and building LLM prompts. You will also develop sourcing strategies on the best way to generate data for new attributes to power customer experiences. This requires thinking from both a technical/data point of view while also understanding how data should be presented to a customer on the app.
• Evaluate model outputs (including criteria to decide on accuracy of outputs) to provide feedback to the ML team to improve models. This may involve reviewing and leading work from QA team members.

Driving Cross-Functional Projects (40%)

• Collaborate with Product, Engineering, Data Science, and ML to execute on projects that roll up to catalog OKRs (e.g., increase attribute coverage).
• Independently lead key projects and manage against catalog OKRs. This involves collaborating and aligning with a cross-functional team of technical and non-technical stakeholders to achieve the goals of a project within a defined timeframe. 

Analytics and Vendor Management (20%)

• Manage relationships and data pipelines with 3rd party vendors and data providers that provide catalog data to Instacart. Use SQL to analyze data and present data-driven business recommendations. 

About You

Minimum Qualifications

• 1-3 years of working experience in roles that involved project management, project delivery, stakeholder management, strategy and operations, and/or data analysis/analytics.
• Bachelor’s degree in business, commerce, economics, IT management, or related field.
• Experience leading cross-functional projects end-to-end, with strong communication and stakeholder management skills. Experience working closely with Product, Engineering, ML, and DS teams preferred. Proven track record of strong ownership and bias to action to drive key business results.
• Ability to blend business acumen with technical understanding to drive operational strategy and execution.
• Intermediate knowledge in Excel, Google Sheets, and SQL. Experience using analytical skills to pull, analyze, and make data-driven business decisions.

Preferred Qualifications

• Experience working with databases that contain large volumes of structured and unstructured data. Working knowledge of APIs and data integrations.
• Experience working at an e-commerce, retail, or technology company.
• Experience crafting LLM prompts.

Overview

About the Role

Our backend systems power the frontend clients used by millions of customers every year to buy their groceries online. These systems must also support tight integration with the largest retailers in the US and Canada. Engineering at Instacart provides the opportunity to work on challenging scaling problems while also designing the features that will define our industry. You will learn how to build in an open collaborative environment serving millions of requests daily.

As a Senior Software Engineer in our Privacy Engineering team, you will be responsible for building the core privacy components that product teams across Instacart use to ensure our Customers can be in control of their data. In this role you will help connect our Customers to cutting edge privacy systems we have developed and deployed internally.

About the Team

The Privacy team is a platform team in the Security Engineering organization that believes it should be easy to build products that respect our user’s privacy. To do this, we manage our internal data privacy architecture that includes systems to annotate, find, and delete data across production and offline data storage systems. Additionally, we build the front end components that product teams across Instacart use to give our users direct access to these internal systems.

The Privacy team is a member of our core Privacy working group, that includes our Legal team, Compliance team, Operations team, and privacy partners for each of our main product pillars. Additionally we work closely with our Infrastructure, Data Platform, and Security engineering teams to ensure privacy controls are in place effectively across all levels of our stack. 

About the Job

Your responsibilities will include:

• Designing, developing, and sustaining the comprehensive access controls and governance systems that improve the integrity and privacy of our data.
• Ensuring the reliability, scalability, and security of the data platform.
• Collaborating with various stakeholders and actively involving data infrastructure.

About you

MinimumQualifications

We are looking for someone who:

• Has 5+ years of experience in software engineering.
• Builds and collaborates with our backend privacy engineers on the internal systems that enable privacy by design, touching all aspects of our full tech stack to turn privacy controls into reusable components..
• Develops scalable and pragmatic controls related to data collection, classification, storage, access, usage, and deletion in data warehouse environments and/or operational data systems.
• Communicates capably and is comfortable seeking and receiving feedback.
• Possesses strong analytical and debugging skills.
• Takes a strong sense of ownership while working with large codebases and diverse suite of products.
• Embraces a collaborative mindset to partner with engineers, designers, and PMs from multiple teams to co-create impactful solutions while supporting system contributions.
• Communicates clearly, presents ideas well, and can influence key stakeholders at manager, director, and VP levels.

Preferred Qualifications

We would love it if you:

• Hold a Bachelor’s degree in Computer Science, Software Engineering, or a related field, or can demonstrate equivalent industry experience (4+ years).
• Have prior work experience in Software, Security or Privacy Engineering.
• Experience working with cloud-based data platforms such as Snowflake or Databricks.
• Strong knowledge of common back-end web technologies (such as Ruby on Rails, Python, Golang, SQL, etc.) and big data technologies (such as Spark, Kafka, Hadoop, Flink) in a large scale distributed system environment
• Have proven experience with distributed system designs.
• Possess strong general programming and algorithm skills.
• Show strong attention to detail and accuracy in your implementation.
• Appreciate a data-driven mindset.
• An ability to work effectively with cross-functional teams
• Excellent communication skills, including written, to serve as an advocate & evangelist for the Privacy team

#LI-Remote

Overview

About the Role - 

As Instacart continues its rapid expansion, we are looking to add a Retention SDR Manager to our Brand Partnerships team. The Retention SDR Manager will be responsible for leading a team of Retention SDRs as they develop and grow brand relationships at Instacart. The Retention SDR Manager will coach their team on sales best practices, turning data into insights, and the CPG, advertising and eCommerce landscape, as well as work cross functionally to grow the business. The ideal candidate is entrepreneurial, can work in a fast-paced environment, and has sales leadership experience in advertising (paid search a plus), CPG, or eCommerce.

About the Team -

The Retention Sales Development Representative (rSDR) team exists to build relationships with Emerging-Scaled advertisers post activation. Through these relationships, rSDRs help Emerging-Scaled advertisers to optimize campaigns, prevent churn, prioritize growth and deliver on long term revenue.

About the Job 

• Lead and develop a team of high-performing Retention SDRs to achieve quarterly revenue goals
• Measure and track key business and industry trends
• Improve our sales process, collateral, and prospecting capabilities to make your team more effective and efficient
• Partner with cross-functional teams to improve processes and scale communications across larger books of buisness

About You

Minimum Qualifications

• History of exceeding sales goals/quota
• Digital advertising sales experience
• History of developing early career professionals 
• Creative problem-solver
• Process and data driven with proven sales funnel optimization success
• Demonstrated success coaching account prioritization and effectively coaching incremental growth

Preferred Qualifications

• Track recording of excelling cross functionally and in a high growth climate
• Experience in a sales management environment