Overview

It's an exciting time to join our dynamic Tax team and be a part of the amazing growth the Company is experiencing!  We are seeking an Analyst to join our team and help support our indirect tax team. The ideal candidate will play a central role in defending audits, assist with special projects, have a keen eye for detail, and a strong ability to work collaboratively across various levels of an organization.

About the Role

• Assist with global indirect tax audits by developing comprehensive audit strategies, engaging with auditors, and managing related activities including tracking P&L benefits/expenses.
• Refine audit requests and respond promptly to tax authority information document requests (IDRs).
• Build and maintain strong relationships with taxing authorities to effectively resolve outstanding audit issues.
• Stay informed on global indirect tax legislation and guidance, and assist with tracking pertinent developments.
• Conduct thorough global indirect tax research to support audit, compliance, and operational activities.
• Prepare ASC 450 monthly reconciliations and quarterly reporting materials.
• Analyze large datasets to draft detailed and precise IDR responses.
• Identify potential process enhancements to address issues revealed during audits or other forms of diligence, and assist with their implementation.
• Perform research and provide guidance on the taxability of new products and services.
• Collaborate effectively with internal stakeholders and the broader tax team to ensure seamless tax operations and compliance.

About the Team

The Tax Team at Instacart is instrumental in optimizing the company's tax strategy by reducing overall tax expenses through effective planning, while ensuring compliance with all Corporate Income Tax and Sales and Use Tax regulations. The team includes specialized units: Tax Technology, Indirect Tax, Direct Tax, and Tax Project Management Office (PMO). Together, they collaborate extensively with departments such as Finance, Legal, Policy, Product, Engineering, and Business Development to ensure a robust and comprehensive approach to tax planning and compliance.

About You

Minimum Qualifications

• Bachelor's degree in Accounting, Finance, or related field (Advanced degree preferred).
• Ability to work independently and as part of a collaborative team.
• Proficiency in data analysis tools, with preferred experience in Alteryx and AI applications.
• Excellent communication and relationship-building skills.

Preferred Qualifications

• Relevant professional certifications (e.g., CPA, CMA).
• Proactive in tracking and understanding tax legislation changes impacting the organization.
• Ability to build relationships with auditors.
• Proficiency with Oracle, Atlassian Confluence/Jira or other project management tool experience.
• A Master's degree in Taxation, Finance, or a related field to deepen technical expertise and strategic insight into global taxation.

Overview

About the Role

In this critical role, you will be at the forefront of our financial efforts, overseeing the recognition of revenue in compliance with ASC 606 for our retailer revenue contracts. Your analytical skills and attention to detail will ensure accurate financial reporting and SOX-compliant controls. As a Senior Revenue Accountant, your expertise will foster process improvements and support automation initiatives, boosting operational efficiency. Your work will directly influence month-end and quarter-end close processes, aiding in timely and precise revenue recording while supporting external reporting and accounts receivable disclosures. You will partner closely with the following cross functional teams in your efforts; Sales, Deal Desk, Finance, Billing, & Financial Systems.

About the Team

Joining our dedicated retailer revenue accounting team, you'll be pivotal in maintaining the integrity of financial reporting, focusing on contract review and revenue recognition for our retailer partnerships. Our team's commitment to accuracy and compliance underpins our success, providing a strong foundation for Instacart's growth and innovation in the retailer business.

About the Job

• Execute month-end close entries and account reconciliations
• Prepare workbooks to support revenue disclosures in external reporting 
• Prepare ASC 606 checklists for new and amendment contracts
• Maintain and consistently improve SOX compliant control environment
• Support growth of new product offerings and pricing models by communicating revenue impacts to key stakeholders and building or updating operational procedures and reporting to support new models 
• Support and drive process improvement and automation initiatives

About You

Minimum Qualifications

• At least 3 years of experience in revenue accounting
• Experience conducting ASC 606 contract reviews
• Self-starter with the ability to work independently to resolve complex issues

Preferred Qualifications

• Experience in drafting accounting memos/policies
• Experience with Alteryx 
• Proficient with Oracle

Overview

This role requires a detail-oriented individual with a strong understanding of technical accounting principles and the ability to translate complex financial information into clear, compliant communication. The ideal candidate will be a highly organized, proactive problem-solver capable of driving process improvements while maintaining the highest standards of accuracy and integrity in financial reporting.

About the Team

This role reports to the Senior Director of Technical Accounting and External Reporting within the CAO organization. The Technical Accounting and External Reporting (TA ER) team plays a crucial role in ensuring the accuracy of complex transactions and financial reporting. Working closely with Finance, Legal, Investor Relations, and other departments, the TA ER team ensures compliance with accounting standards and regulatory requirements while providing valuable financial insights. 

About the Job

Financial Reporting

• Assist with the preparation of quarterly and annual consolidated financial statements (10-Q, 10-K) in compliance with US GAAP and SEC requirements
• Develop and maintain complex financial schedules, including earnings per share, cash flow statement, equity rollforward, among others
• Manage the quarterly disclosure checklist process, ensuring adherence to US GAAP and SEC regulations
• Coordinate with external auditors and internal teams to ensure timely and accurate SEC filings

Technical Accounting

• Conduct in-depth technical accounting research and prepare detailed memorandums on complex accounting issues
• Stay informed of emerging accounting pronouncements and disclosure requirements, serving as a knowledge resource for stakeholders
• Spearhead the interpretation and implementation of new accounting standards
• Expertise in stock-based compensation accounting and partner closely with equity administration

Audit and Compliance

• Support quarterly reviews and annual audit processes, acting as a key liaison with auditors
• Assist in the maintenance of SOX controls related to financial reporting and technical accounting
• Ensure proper documentation and execution of external reporting SOX controls

Process Improvement

• Identify and implement enhancements to streamline reporting processes and controls
• Continuously refine and optimize external reporting procedures
• Ensure comprehensive and accurate documentation of financial information used in external reporting, including earnings releases and investor relations materials

Stakeholder Management

• Collaborate with cross-functional teams to resolve accounting and reporting issues
• Provide expert guidance on technical accounting matters to various departments
• Support investor relations efforts by ensuring accuracy and completeness of financial disclosures

About You

Minimum requirements

• 4-5+ years experience including experience in public accounting, preferably Big Four audit including direct experience with external reporting and technical accounting 
• Bachelor or higher degree in accounting or finance; CPA certification or equivalent required
• Strong US GAAP and accounting skills required with the ability to convert technical research and interpretation into a practical solution
• Excellent written and verbal communication skills
• Strong analytical skills with attention to detail and ability to manage multiple priorities
• Strong organizational skills ensuring efficient and effective strategic execution
• Demonstrated capability to adhere to timelines, working effectively with cross-functional teams, and consistently meet deadlines

Preferred requirements

• Proficiency in financial reporting software (i.e., Workiva) and advanced Excel skills
• Brings a diligent and hands-on style and the ability to prioritize and deliver results in a fast moving company with a wide variety of critical initiatives

Overview

This role requires a detail-oriented, strategic leader with an extensive understanding of technical accounting principles and the ability to oversee the transformation of complex financial information into clear, compliant communication. The ideal candidate will be a highly organized, proactive leader capable of driving cross-functional collaboration, and delivering high-impact insights to senior stakeholders while maintaining the highest standards of accuracy and integrity in financial reporting. They should demonstrate a track record of developing team members and implementing process improvements to enhance the effectiveness of a TA ER function.

About the Team

This role reports to the Senior Director of Technical Accounting and External Reporting within the CAO organization. The Technical Accounting and External Reporting (TA ER) team plays a crucial role in ensuring the accuracy of complex transactions and financial reporting. Working closely with Finance, Legal, Investor Relations, and other departments, the TA ER team ensures compliance with accounting standards and regulatory requirements while providing valuable financial insights. 

About the Job

Financial Reporting

• Lead the preparation of quarterly and annual consolidated financial statements (10-Q, 10-K) in compliance with US GAAP and SEC requirements
• Oversee the preparation of complex financial schedules, including earnings per share, cash flow statement, equity rollforward, among others
• Manage and enhance the quarterly disclosure checklist process, ensuring full adherence to US GAAP and SEC regulations
• Coordinate with senior management, external auditors, and internal teams to ensure timely and accurate SEC filings

Technical Accounting

• Lead in-depth technical accounting research and mentor team members in preparing detailed memorandums on complex accounting issues
• Stay informed of emerging accounting pronouncements and disclosure requirements, serving as a senior knowledge resource for the organization
• Lead the interpretation and implementation of new accounting standards, ensuring company-wide compliance
• Provide expertise in stock-based compensation accounting and collaborate closely with equity administration

Audit and Compliance

• Oversee quarterly reviews and annual audit processes, acting as the primary liaison with auditors
• Lead the maintenance and enhancement of SOX controls related to financial reporting and technical accounting
• Ensure the proper documentation and execution of comprehensive external reporting SOX controls

Process Improvement

• Identify strategic opportunities and lead initiatives to streamline reporting processes and controls
• Continuously refine and enhance external reporting procedures and policies
• Ensure comprehensive and accurate documentation of financial information used in external reporting, including earnings releases and investor relations materials

Stakeholder Management

• Collaborate with cross-functional senior leaders to resolve complex accounting and reporting issues
• Provide expert strategic guidance on technical accounting matters to various departments across the organization
• Support investor relations initiatives by ensuring the accuracy and completeness of financial disclosures

About You

Minimum requirements

• 7+ years of experience in accounting, with a significant portion in a leadership role, and experience in public accounting, preferably Big Four audit, including direct experience with external reporting and technical accounting
• Bachelor or higher degree in accounting or finance; CPA certification required
• Extensive US GAAP and accounting skills with the ability to convert technical research and interpretation into practical, strategic solutions
• Exceptional written and verbal communication skills with the ability to influence and communicate effectively with senior stakeholders
• Strong analytical skills with attention to detail
• Exceptional organizational skills ensuring efficient and effective strategic execution
• Demonstrated capability to establish realistic timelines, coordinate effectively with cross-functional teams, and consistently meet deadlines

Preferred requirements

• Proficiency in financial reporting software (i.e., Workiva) and advanced Excel skills
• Demonstrates a proactive, hands-on style and the ability to prioritize and deliver results amidst a wide variety of critical initiatives

Overview

About the Role

We are seeking a highly skilled and experienced Senior Counsel, Corporate, to join our dynamic legal team and work on a broad range of corporate and securities law matters. In this role, you will be part of a fast-moving, collaborative team and handle various matters, including corporate governance, securities, investor relations, executive compensation, strategic transactions, and compliance. You will collaborate closely with key stakeholders, including Finance, Accounting, Investor Relations, Communications, Corporate Development, and Human Resources.

About the Team

Instacart’s Legal Team provides top-notch service and counseling to various parts of Instacart’s business. You will join a proactive and deeply engaged team that values collaboration and innovative problem-solving. We take a practical, efficient, solution-oriented approach to everything we do and aim to build strong and trusting relationships with our team, leadership, and cross-functional partners. We are looking for highly motivated teammates who are ready to dig in and hit the ground running.

About the Job 

• Prepare and review SEC filings, such as Forms 10-K, 10-Q, 8-K, proxy statements, and registration statements.
• Advise on compliance with public company rules and regulations, including the Securities Act of 1933, the Securities Exchange Act of 1934, stock exchange listing standards, and Delaware law.
• Assist with Section 16 reporting, including Forms 3, 4, and 5.
• Prepare materials for board and committee meetings, including agendas, minutes, resolutions, and presentations.
• Review earnings-related materials, such as shareholder letters, scripts, presentations, and other corporate communications.
• Provide legal support for executive compensation matters, equity plans, and equity administration, as well as advising on our insider trading policy and trading plans.
• Offer legal support for capital markets transactions, including financings, restructurings, credit facilities, stock repurchases, and debt offerings.
• Offer legal support for mergers and acquisitions and other strategic transactions. 
• Support the enhancement and maintenance of corporate policies, processes, and training programs with scalable frameworks.
• Collaborate with cross-functional teams on ESG initiatives and monitor related regulatory and legislative developments. 
• Develop strong relationships with cross-functional teams, including Finance, Accounting, Investor Relations, Communications, and Human Resources.
• Work efficiently with outside counsel as required.
• Support special projects as needed.

About You

Minimum Qualifications

• J.D. degree from an accredited law school and licensed to practice in at least one U.S. State (California preferred).
• Minimum five years of corporate and securities law experience, with significant law firm or in-house experience advising publicly traded companies.
• Experience in SEC reporting, corporate governance, and securities law.
• Working knowledge of executive compensation arrangements and equity plans.
• Working knowledge of shareholder activism and corporate preparedness.
• Excellent business judgment with a capacity to make decisions and provide advice.
• Excellent interpersonal skills with high initiative, flexibility, and a team-first approach.
• Advanced analytical ability, attention to detail, strong organizational skills, and ability to thrive in a fast-paced environment.
• Ability to effectively communicate complex legal and compliance issues clearly and concisely  
• Self-motivated, proactive, and adaptable, capable of prioritizing and managing multiple projects.
• Willingness to roll up sleeves and collaborate cross-functionally.
• Ability to participate in strategy and operational goal development, working closely with business units.
• Positive attitude, good humor, high empathy, and composure in challenging situations.

Preferred Qualifications

• Familiarity and experience working with consumer-facing businesses.
• In-house legal department experience at one or more publicly traded companies.

Overview

About the Role:We are seeking a (Senior - Principal) Product Manager who will be responsible for lifecycle growth: helping new and existing customers find more value on Instacart’s marketplace, through the envisioning and development of compelling user experiences. This role will be responsible for determining when, where, and how to encourage users to try our best features– from helping new users trust us for fresh food delivery, sign up for our IC+ membership, and create a family account, to helping existing users find reasons to order more often. The PM will use a range of tools to achieve these goals– from incentives and gamification to new user education, both in our app and via channels like email and push. The PM will be supported by engineering, design, data science, and marketing resources. 

About the Team -Instacart’s Growth Experiences Product team is responsible for driving more user engagement on our platform via the ideation and delivery of delightful consumer experiences. The team owns lifecycle growth (helping users adopt new habits on our platform), feature adoption (e.g. membership in our IC+ subscription program, creation of family and group orders, linkage of retailer loyalty benefits), restaurant growth, and partnership experiences.

About the Job 

• Use data-driven insights to postulate what types of experiences may be most compelling, to which users, to help those users to find value on Instacart. What offerings and opportunities do users not yet know about? What anxieties do they have that we might remove?
• Work with marketing, design, and engineering to envision  your experience and bring it to life– what exactly should it look like?
• Test, analyze, and iterate – what worked and what didn’t?Maintain a portfolio and drumbeat of experimentation– knowing that not all tests will work, but that with good insights and enough “shots on goal,” value will follow
  
  

About You

Minimum Qualifications

• 8+ years of product management or similar experience
• Strong project management skills- running (ideally many) high velocity/ scrappy experiments against a number of data-driven themes
• Strong XFN communication- can help design, engineering, marketing, leadership understand your “insight—> action—> impact” hypothesis and what you’re asking them to build/ support/ approve
• Strong ability to generate insights from data- asks the right questions of Data Science, can use data to identify white space or opportunity areas, can lead ideation against those areas
• Ability to inspect proposed consumer experiences using intuition—> Are the right messages coming across? Are we making it easy and simple for consumers to take action, and to reassure them that they’re getting the benefits they were promised for taking those actions? Are the stated benefits compelling? Are we being thoughtful about when and where we’re inserting friction?
  
  

Preferred Qualifications

• Previous experience in a growth-oriented role, envisioning or evaluating consumer-facing experiences

OVERVIEW

ABOUT THE ROLE -We are currently seeking a Staff Data Science Engineer to join our cutting-edge team at Instacart, where we're transforming online grocery delivery with data-driven technical solutions. Our mission is to create impactful 0 to 1 intelligent systems that revolutionize the way we do business. As a key player in our dynamic environment, you'll engage in strategic development, pioneering new data collection and integration methods, while building intuitive tools to empower fellow data scientists. Collaborate cross-functionally to influence multiple facets of our product, merging data science with engineering to drive innovation.

ABOUT THE TEAM - The Data & Systems team focused on driving complex, data-driven solutions that span multiple teams, with an emphasis on online grocery delivery.

ABOUT THE JOB

The way we will execute on our mission is to lead:

1. Intelligent systems strategy: Engage across the company and identify the most promising opportunity areas across the product along with contributing data expertise to refine and develop new product ideas
2. Data collection and distribution: Identify and introduce new and valuable datasets to Instacart and onboard teams to use the new datasets
3. Intelligent systems tooling: Build interfaces to Instacart’s infrastructure that enable data scientists to easily train and deploy new intelligent systems while automatically complying with all company policies
4. Technical work with implications across multiple teams: Own building systems and performing analysis that impact multiple teams and is often deeply complex or critical to get right

The role requires strong XFN collaboration where an ideal candidate can:

1. Drive critical efforts to completion with little oversight, while jumping into roles adjacent to data science (i.e. data engineering, machine learning engineer, etc).
2. Bring new ideas to the team that get incorporated into the product roadmap
3. Ruthlessly prioritize among requests from multiple competing stakeholders
4. Act as a senior cross-functional leader, aligning the org on principles, processes, and goals

ABOUT YOU

MINIMUM QUALIFICATIONS

• 6+ years of work experience in a data science or related field
• Expert in Python, SQL, git, and Jupyter notebooks

Deployed several machine learning models to production and had to support those models

• Know how machine learning algorithms work
• Deeply passionate about building tools to enable data scientists to maximize their impact

PREFERRED QUALIFICATIONS

• 8+ years of work experience in a data science or related field
• Significant experience as a backend software engineer in a data-related space
• Expert in scikit-learn - you know the philosophy behind the API extremely well

Overview

About the Role

This Insights Manager will sit within the Retail Insights team and partner closely with multiple cross-functional teams to drive both Retailer and Category growth. This is a generalist role focused on leveraging internal and external 3rd-party data to influence internal business decision making, conduct market intelligence, and unlock growth across a set of Instacart’s most strategic partnerships and categories.

You will strive to understand the dynamics of the marketplace through descriptive analysis, tackle ambiguous problems, and provide internal teams with the tools to answer “how did the business perform?”, “why did it perform that way?”, and "how can we improve performance?" You will be a subject matter expert on macro business, operational, and customer trends. This role is a hybrid of external client-facing and internal-facing responsibilities.

About the Team

Instacart’s Customer Insights Team sits within the Commercial Excellence org, at the intersection of Instacart’s unparalleled industry data, our most important grocery and non-grocery retail partnerships, and vast CPG category data. 

About The Job

• Leverage data and analytics to gain a deep understanding of our business, uncover short and long-term trends, and help drive critical business decision-making for a set of key retailers and CPG categories
• Partner with our Business Development Retail team to craft business cases to sell-in additional Instacart products and offerings and conduct quarterly business reviews 
• Partner with our Category Leadership team to decompose CPG category performance, build executive reporting and core dashboard infrastructure, and unlock internal business cases
• Tell stories with data; ability to immerse yourself in Instacart’s vast database, pull together the relevant datasets using SQL, conduct analysis on the data to extract the key insights, and then assemble those insights into a compelling narrative and communicate it effectively to key internal stakeholders 

• Conduct deep dive analysis that uncover the root cause of issues, or to unearth insights that can help our partners grow or improve their business
• Maintain strong stakeholder relationships both internally and externally

About You

Minimum Qualifications

• 3+ years work experience in a quantitative business strategy role. This is a great opportunity for those with experience in Consulting, Banking, Analytics, or similar roles. Experience with retail and e-commerce a plus
• Proficient SQL, Excel, and data visualization tools experience required. Ability to write complex, efficient, and eloquent SQL queries to extract data.
• Strong analytical skills; ability to logically reason through a complex problem step by step and identify pitfalls
• Ability to deal with ambiguity; a self-starter with the ability to quickly respond to problems independently, consider all stakeholder needs, and answer the “so what” questions
• Polished communication skills and ability to manage a number of senior stakeholder relationships, both internal and external

Overview

About the Role

As a Machine Learning Engineer, you will apply machine learning to create and optimize solutions in impactful areas such as incentives targeting. Through continuous innovations and improvements, your work will be instrumental in driving sustainable growth.

About the Team 

Our team comprises highly skilled Machine Learning Engineers focused on ML-driven systems such as incentive optimization, contributing to Instacart’s growth.

About the Job 

Design, develop, and deploy machine learning solutions to tackle practical problems.Collaborate closely with product managers, data scientists, and backend engineers to ensure the ML solutions are well-integrated and aligned with business goals.Improve the reliability and scalability of our ML systems.

About You

Minimum Qualifications

MS or PhD in Computer Science/Engineering or a related field, with 0-3+ years of industry experience focused on machine learning.Strong programming skills in PythonFluency in data manipulation (e.g., SQL, Spark) and machine learning tools (e.g., scikit-learn, Tensorflow and Pytorch).Have strong analytical skills and problem-solving abilitySelf-motivated individual with a strong ownership mindsetStrong communicator who can collaborate with diverse stakeholders

Preferred Qualifications

1+ years of industry experience in productionizing large-scale machine learning models and systemsProven track record of sovling impactful problems with urgency and qualityKnowledge of deep learning frameworks and methodologies.

Overview

About the Role

As a Senior Machine Learning Engineer, you will leverage your deep technical expertise to tackle critical and complex problems within our marketplace systems. You will apply machine learning to create and optimize solutions in impactful areas such as delivery ETA, pricing, and incentives targeting. Through continuous innovations and improvements, your work will be instrumental in driving sustainable growth.

About the Team 

Our team comprises highly skilled Machine Learning Engineers and ML Infrastructure Backend Engineers focused on ML-driven systems such as ETA prediction, pricing elasticity modeling, and incentives optimization and personalization. The team thrives on innovation and collaboration, driving advancements that directly affect Instacart’s growth and efficiency.

About the Job 

Design, develop, and deploy machine learning solutions to tackle practical challenges in the marketplace.Collaborate closely with product managers, data scientists, and backend engineers to deeply understand business needs and create impactful ML applications.Actively engage with diverse stakeholders to ensure that solutions are well-integrated and aligned with business goals.Push the envelope on our operational efficiency by continually refining and advancing our algorithms and models.

About You

Minimum Qualifications

MS or PhD in Computer Science/Engineering or a related field, with 0-3+ years of industry experience focused on machine learning.Strong programming skills in Python, Java, or other relevant languages Fluency in data manipulation (e.g., SQL, Spark, Pandas) and machine learning tools (e.g., scikit-learn, XGBoost, Tensorflow and Pytorch).Have strong analytical skills and problem-solving abilitySelf-motivated individual with a strong ownership mindsetStrong communicator who can collaborate with diverse stakeholders

Preferred Qualifications

Experience with managing large-scale machine learning model training and deployment.Knowledge of deep learning frameworks and methodologies.Proven track record of effectively identifying and addressing high-impact problems with solutions that balance urgency and quality.

OVERVIEW 

About The Role

We are on the lookout for a skilled and motivated performance marketer with significant experience in performance marketing channels to join our Performance Marketing team at Instacart. This role offers the chance to make a rapid impact by overseeing the performance of acquisition channels across US and Canada. You'll play a key role in analysis, solving complex problems, and crafting strategic suggestions to advance the business. In this capacity, you will work cross-functionally with various Instacart teams and partners, including Meta, Google, & more, to explore and implement cutting-edge marketing technologies.

About The Team

Performance Marketing accelerates top line business growth by driving highly qualified traffic to Instacart properties via Paid, Owned and Organic channels, as efficiently as possible. We promote growth across each stage of our customer lifecycle by leveraging our earned channels (Email, Push, In-App, etc) as well as performance marketing channels (SEM, PLA, Paid Social, Affiliate, Connected TV, etc). 

About The Job:

• Oversee substantial budgets across performance marketing channels such as Paid Social and Shopping, with expertise in product feed management.
• Work in conjunction with budget stakeholders to ensure alignment and campaign success in a fast-paced and dynamic environment.
• Collaborate extensively with internal cross function teams and external agencies to fine-tune media purchasing, aiming to understand and execute on marketplace trends & seasonal events and to meet ambitious growth objectives efficiently.
• Hands-on responsibility with improving campaign metrics and meeting goals, such as CPA, ROI, ROAS, LTV, and CAC.
• Generate channel forecasts and deliver budget recommendations, displaying the flexibility to adapt strategies quickly in light of new insights.
• Construct and manage experimentation roadmap to optimize performance, including A/B creative testing, incrementality tests, and bidding algorithm tests.
• Recommend and plan tests for potential new channels/product features to unlock additional audiences and inventory for growth acceleration.
• Bringing your creative experience and marketing insights to boost our strategies.
• Independently and proactively troubleshoot and resolve campaign issues

Required Qualifications:

• At least 5 years of hands-on-keyboard experience managing performance marketing campaigns across major platforms (such as Google/ Meta)
• You are a results-driven marketing professional with a strong track record in managing extensive budgets across different performance marketing channels. 
• You have excellent analytical abilities, focusing on optimizing customer acquisition costs, ROAS, ROI and evaluating campaign effectiveness.
• You have strong communication skills and experience working in cross-functional teams, and you thrive while solving challenges independently.
• You understand how to strategize effectively around goals.
• Precision and multitasking in deadline-focused environments come naturally to you.
• Bachelor’s degree

Preferred Qualifications: 

• Prior experience working with large product catalogs (10K+ SKUs)
• Prior experience with CPG product marketing
• You are proficient in interpreting web and app data across multiple platforms and have had experience improving measurement and tracking.
• Experienced partnering with in house product, engineering, & measurement/ data science teams.
• Experience working in the on-demand economy 
• Experience in a startup or high-growth company
• SQL experience

#LI-REMOTE

About the Role 

We are actively seeking a highly skilled MarTech Engineer to become a pivotal member of our cross-functional team, dedicated to propelling Instacart's growth through our Paid Marketing channels—one of the most substantial growth levers within our organization. This role offers an exciting opportunity to address intricate challenges with innovative solutions that not only enhance the user experience but also drive transformative business outcomes. As a MarTech Engineer, your contributions will play a crucial role in optimizing the efficiency and effectiveness of our Paid Marketing efforts, encompassing a diverse array of channels such as Paid Social, Display, SEM, Online Video, Linear Television, and Streaming Audio.

Your work will directly impact the scalability and performance of these channels, enabling us to reach broader audiences and amplify Instacart's market presence. By leveraging cutting-edge technology and collaborating with various departments, you will help create strategies that deliver measurable results and foster sustained growth. If you are passionate about making a tangible impact through technology and marketing innovation, we invite you to join our team and be part of redefining the grocery industry.

About the Team

This role will be positioned within the marketing organization, embedded directly into our Cross Channel Integrations team – the technical arm of Instacart Marketing. The Cross Channel Integrations  team is composed of forward-thinking marketing technologists, strategists and engineers committed to developing solutions that elevate Instacart's marketing channels. 

Working at the intersection of marketing and engineering, you will engage in frequent and intensive collaboration with our core engineering team, fostering a dynamic environment where technical insights and innovative solutions are readily exchanged. This integrated model empowers you to rapidly address and execute on marketing priorities while ensuring that you have full access to the comprehensive suite of tech resources, tools, and development opportunities available within Instacart. 

About the Job 

• Building and maintaining data pipelines using Python and Snowflake: Design and oversee efficient data pipelines that handle extensive data processing, ensuring seamless data flow and troubleshooting issues as they arise.
• Integrating and extracting data from multiple sources such as Google Analytics and Snowflake: Manage ETL processes for integrating diverse data sources, ensuring accurate and timely data flow into centralized systems to support decision-making.
• Automating tasks like data retrieval and report generation: Develop scripts and workflows to automate data retrieval and report generation, utilizing APIs and scheduling tools to streamline processes and minimize manual effort.
• Leading DBT initiatives to enhance model efficiency: Spearhead the development and optimization of data models using DBT, ensuring scalability and maintainability, while documenting best practices and providing guidance to the team.
• Harnessing Airflow for automation tasks and configuring manual runs: Use Apache Airflow to automate and schedule complex workflows, ensuring efficient and accurate execution of data-related tasks.
• Collaborating with marketing teams utilizing your marketing data experience: Work closely with marketing to translate data into actionable insights, providing analytical support and enhancing data-driven strategies.
• Works with multiple third-party channels to streamline Ad conversions: Able to work closely with stakeholders across third-party channel providers and debug issues when they arise.
• Collaborating with Marketing to launch new Paid Listing Ads across channels: Working with various channels (Snap, Google, Facebook, etc) on managing and pushing data to multiple channels and product lists for various product feed Ad consumption
• Writing advanced SQL queries and setting up data marts: Create complex SQL queries and establish data marts, providing easy access to clean and structured data for marketing analytics.

About You

Minimum Qualifications

• Python Expertise: Daily use and extensive knowledge of Python for data integration, automation, and more.
• Snowflake Proficiency: Regular use for creating data pipelines, performing admin tasks, and managing roles.
• Google Analytics: Experience with Google Tag Manager and generating daily reports.
• DBT Leadership: Leading initiatives, model creation, and process documentation.
• Airflow Experience: Daily automation and configuration of tasks.
• Marketing Experience: Ability to work with marketing data and collaborate effectively.SQL and ETL Skills: Advanced proficiency in SQL and experience with ETL processes across Snowflake, Redshift, and PostgreSQL.
• Collaboration Skills: Proven ability to work with various stakeholders including product, sales, and finance teams.

Preferred Qualifications

• Basic understanding of digital marketing and previous experience working with marketing teams.
• Possesses general familiarity with performance marketing KPIs (ROAS, LTV, CAC, CPA, etc).
• Understanding of Marketing event channel operations, and knowledge of launching new channels through the above-mentioned technologies is appreciated.
• Having previous experience working with third-party analytics/tracking platforms
• Having previous experience managing Google Tag Manager for a Marketing or Advertising organization
• Past knowledge within a Data Platform Engineering organization or Data Engineering role
• Has previous experience on an on-call rotation

Overview

About the Role

This role offers the opportunity to put technical expertise and leadership skills towards driving high impact in programs that enhance our products, platforms, and the experiences of millions of customers, shoppers, retailers, advertisers, and the broader developer community. As a (Senior) Staff Technical Program Manager at Instacart, you will be at the forefront of our mission to transform the industries across grocery, retail, and restaurants by delivering on Instacart’s most complex and impactful efforts. You will be the owner of programs and associated business and technical outcomes, working closely with cross-functional teams across Engineering, Product, Data Science, Product Design, Business Development, Marketing, and others to define success, the strategy, requirements, track key metrics, lead execution, mitigate risks, and deliver on time with high quality outcomes. We are looking for driven individuals who thrive in a fast-paced Engineering environment, are passionate about quality and team performance, and feel comfortable making decisions on scope and technical trade-offs as well as building executive-level narratives. You will be required to operate independently, identify issues and opportunities proactively, lead from the front and by example, and be seen as a leader by senior leadership as well as various cross-functional teams across the broader organization.

Every day we solve increasingly complex business and technical problems that involve deep thinking and cross-functional collaboration to tackle. You will drive towards outcomes that have incredibly high impact across each of our 4-sided marketplaces: customers, shoppers, brands, and retailer partners. You will set the bar for what it means to deliver first-class, high quality experiences for our customers. Join us in this opportunity to lead a digital transformation of the industry by building technology that’ll power the next wave of innovative, scalable, and robust experiences to our customers.

About the Team

The Technical Program Management team is an integral part of the Instacart R&D organization. TPM operates within Engineering but drives priorities independently, so we align ourselves with the company’s highest priorities, biggest tech and product challenges, and our role strengths. Our team tackles some of the meatiest problems as we lead Instacart’s products, platforms, and operational excellence forward. Our work and its impact spans all sides of the marketplace: from using advanced ML to offer highly personalized replacements for out of stock items, to helping people save money through coupons and deals for their favorite brands, to unlocking innovative ways to shop for and deliver groceries, to evolving our ML tech stack and data infra, and so much more. We are seen as trusted thought partners to deliver on Instacart’s strategy at scale and enable strong cross-team and functional collaboration that results in teams across the company to achieve more together.

About the Job 

• You are seen as a leader within the Instacart consumer space, and seen as a trusted thought partner to organizational and cross-functional leaders.
• You “see around corners”, inform priorities, and are sought after to undertake the most challenging, unscoped problems.
• You lead the strategy, planning, roadmap, and technical execution of XL-sized programs with a high degree of uncertainty, ambiguity, complexity, and visibility.
• You are a natural key partner and influencer with Engineers, Product Managers, Product Designers, Data Scientists and other cross-functional partners to define outcomes, key results, and path to deliver. You define and deliver on requirements and execution plans, and manage an overall program's progress and outcome.
• You own clear and effective communication with stakeholders, including senior leadership, while raising priorities, risks, and course changes independently and proactively. You have shown you can influence decisions by senior leaders.
• You create a win-win by growing the pie. You foster a culture of teamwork and shared goals, create a collaborative and motivating team environment, and drive the right balance of process and velocity to ensure efficient, high quality, yet timely delivery.
• You are not only seen as a clear leader within TPM, but you regularly contribute more broadly to Instacart’s success by suggesting and driving organization-wide initiatives as well as mentoring and coaching others around you.

About You

Minimum Qualifications

• 10+ years of post-graduation experience in a technology field, preferably as a technical program manager, product manager, software engineer or engineering manager (technical domain), or related technical discipline.
• Experience in defining, delivering, derisking, and clearly exhibiting a combination of product and engineering prowess. You can clearly demonstrate how you are an angle-changer to outcomes.
• Can wear multiple hats to create strategy memos, write functional specs, define high level technical requirements, derive insights from structured data, and leverage LLMs as a productivity multiplier in addition to defining program structure & strategy.
• Experience in managing complex, ambiguous, multi-org programs end-to-end, from early conceptualization and definition to launch, throughout a software development lifecycle.
• A strong communicator, collaborator, and natural storyteller. You can distill multiple streams of information, convey priorities and risks, and build a strong narrative for stakeholders. 
• Bring executive presence with senior leaders. You are comfortable writing detailed plans as well as upleveling to an executive-level deck.
• Show strong ownership, accountability, and intellectual curiosity to understand executional and technical problems in depth, identify potential issues, and proactively incorporate mitigations into a realistic plan.
• Exhibits a growth mindset, can give and receive ongoing feedback, and can swiftly adapt to operating norms across diversity of teams.
• Bachelor's degree or greater in a technology or engineering discipline.

Preferred Qualifications

• Master’s degree in a technology or engineering discipline.
• Demonstrated ability to manage a cross-functional team of technical professionals.
• Shown ability to advocate and land architectural and technical decisions at the highest engineering leadership levels.

Overview

At Instacart, our mission is to create a world where everyone has access to the food they love and more time to enjoy it together. Millions of customers every year use Instacart to buy their groceries online, and the Data Engineering team is building the critical data pipelines that underpin all of the myriad of ways that data is used across Instacart to support our customers and partners.

About the Role - 

This is a general posting for multiple Senior Data Engineer roles open across our 4-sided marketplace. You’ll get the chance to learn about the different problems Data Engineering teams solve as you go through the process. Towards the end of your process, we’ll do a team-matching exercise to determine which of the open roles/teams you’ll join. You can find a blurb on each team at the bottom of this page. 

About the Team -

You will be joining a growing data engineering team and will tackle some of the most challenging and impactful problems that are transforming how people buy groceries every day. You will be embedded within a data-driven team as a trusted partner in uncovering barriers in the product’s usability and utilize these insights to inform product improvements that drive angle-changing growth. We’re looking for a self-driven engineer who can hit the ground running to ultimately shape the landscape of data across the entire organization.

About the Job 

• You will be part of a team with a large amount of ownership and autonomy.
• Large scope for company-level impact working on financial data.
• You will work closely with engineers and both internal and external stakeholders, owning a large part of the process from problem understanding to shipping the solution.
• You will ship high quality, scalable and robust solutions with a sense of urgency.
• You will have the freedom to suggest and drive organization-wide initiatives.

About You

Minimum Qualifications

• 6+ years of working experience in a Data/Software Engineering role, with a focus on building data pipelines.
• Expert with SQL and  knowledge of Python.
• Experience building high quality ETL/ELT pipelines.
• Past experience with data immutability, auditability, slowly changing dimensions or similar concepts.
• Experience building data pipelines for accounting/billing purposes.
• Experience with cloud-based data technologies such as Snowflake, Databricks, Trino/Presto, or similar.
• Adept at fluently communicating with many cross-functional stakeholders to drive requirements and design shared datasets.
• A strong sense of ownership, and an ability to balance a sense of urgency with shipping high quality and pragmatic solutions.
• Experience working with a large codebase on a cross functional team.

Preferred Qualifications

• Bachelor’s degree in Computer Science, computer engineering, electrical engineering OR equivalent work experience.
• Experience with Snowflake, dbt (data build tool) and Airflow
• Experience with data quality monitoring/observability, either using custom frameworks or tools like Great Expectations, Monte Carlo etc.

Open Roles

Finance Data Engineering 

About the Role -

The Finance data engineering team plays a critical role in defining how financial data is modeled and standardized for uniform, reliable, timely and accurate reporting. This is a high impact, high visibility role owning critical data integration pipelines and models across all of Instacart’s products. This role is an exciting opportunity to join a key team shaping the post-IPO financial data vision and roadmap for the company.

About the Team -

Finance data engineering is part of the Infrastructure Engineering pillar, working closely with accounting, billing & revenue teams to support the monthly/quarterly book close, retailer invoicing and internal/external financial reporting. Our team collaborates closely with product teams to capture critical data needed for financial use cases.

Growth Data and Marketing

About the Role - 

The Growth Data and Marketing team is an integral piece of Growth at Instacart, and is directly responsible for modeling the Paid Marketing world to ensure accurate and timely data. This role will be pivotal in building and maintaining data infrastructure that supports the performance and optimization of paid marketing campaigns. You will be at the center of driving data-driven decisions for paid marketing strategies.

About the Team -

The Growth Data and Marketing team is part of the Growth Systems org, working closely with Frontend and Backend Engineering, Data Scientists, and Machine Learning teams to drive and support key data decisions to dictate product, partnerships. Our team works closely with product and marketing teams to ensure the right data is used at the right time to drive key business metrics. 

About the Role

We are looking for an exceptional Senior Business Intelligence Analyst to help build and manage robust data models, leverage data visualization tools to create dashboards, and partner closely with cross functional teams to design data solutions needed to enable financial reporting and operations. 

About the Team

You will be joining the Financial Systems Analytics team, which sits within the Finance department at Instacart. This team is responsible for ensuring financial data is accessible, complete, accurate, and timely for downstream consumers. As part of the team, you will be a key contributor in enabling financial data reporting, analysis, and other critical business operations within Instacart.  

About the Job

• Build and regularly maintain data pipelines and models critical to Instacart’s business operation, including those used for financial reporting and analysis 
• Partner closely with Accounting, Strategic Finance, Data Science, and other teams across the company to understand their most complex problems and develop effective data solutions, including definition and development of supporting data models and architecture
• Contribute to the optimization, documentation, testing, and tooling efforts aimed at improving data quality and empowering data consumers across the organization
• Regularly communicate progress, risks, and completion of projects with stakeholders, teammates, and management
• Work closely with the Product, Data Engineering, and Business Development teams to stay current on the latest product rollouts and their data and financial impacts
• Promote and drive a self-service data culture by developing self-service data models, building easy-to-use tools and dashboards, and teaching business users how to use them

About You

Minimum Qualifications

• 5+ years of hands-on experience in BI, Data Science, or Data engineering
• Bachelor’s Degree or equivalent
• AdvancedSQL experience and dashboard building
• Highly effective written and verbal communication skills
• Proven ability to prioritize work and deliver finished products on tight deadlines
• Ability to communicate and coordinate with cross-functional teams, gather information, perform root cause analysis, and recommend solutions to business problems
• Positive attitude and enthusiasm for Instacart, your team, partners, and stakeholders

Preferred Qualifications

• Familiarity with: Snowflake/Databricks/BigQuery or similar data warehouses, DBT/Apache Airflow or similar orchestration tools, Github, and Jira 
• Familiarity with Visualization Tools: Mode, Tableau, or similar
• Understanding of financial concepts, common accounting practices, and system solutions
• Exposure to SOX compliance best practices, including practical applications and experience with ITGCs

OVERVIEW

About the Role

This is a general posting for multiple Sr. Data Science roles open across our 4-sided marketplace. You’ll get the chance to learn about the different problems the Data Science team solves as you go through the process. Towards the end of your process, we’ll do a team-matching exercise to determine which of the open roles/teams you’ll join. You can find a blurb on each team at the bottom of this page. 

With regards to level, we have flexibility. Your level will be determined by your education, years of experience, and most importantly, how you perform throughout the interview process. If you're targeting a senior title, you'll need to prove to the team that you're operating at that level. 

About the Team

You will be joining a growing data science team and will tackle some of the most challenging and impactful problems that are transforming how people buy groceries every day. You will be embedded within our data-driven product team as a trusted partner in uncovering barriers in the product’s usability and utilize these insights to inform product improvements that drive angle-changing growth. We’re looking for a self-driven, strategic thinker who can hit the ground running to ultimately influence decision-making across the entire organization.

ABOUT THE JOB

• Own analytical frameworks that guide the product roadmap
• Design rigorous experiments and interpret results to draw detailed and actionable conclusions
• Develop statistical models to extract trends, measure results, and predict future performance of our product
• Build simulations to project impact of various product and policy interventions
• Enable objective decision making across the company by democratizing data through dashboards and other analytical tools
• Use expertise in causal inference, machine learning, complex systems modeling, behavioral decision theory etc. to shape the future of Instacart
• Present findings in a compelling way to influence Instacart’s leadership

ABOUT YOU

Minimum Qualifications

• 6+ years experience working in a quantitative role at a product company or a research organization
• Ability to run rigorous experiments and come up with scientifically sound recommendations
• Ability to write complex, efficient, and eloquent SQL queries to extract data
• Ability to write efficient and eloquent code in Python or R
• A desire to build and improve consumer software products
• Ability to translate business needs into analytical frameworks
• Eagerness to learn, flexibility to pivot when needed, savviness to navigate and thrive in a dynamic environment, and a growth mindset needed to build a successful team and company

Preferred Qualifications

• Awareness of business trade offs when working on a multi-sided marketplace 
• Confidence in collaborating with and influencing cross-functional stakeholders (i.e. Product, Engineering), at a senior level
• MS/PhD in Statistics, Economics, Applied Mathematics, or a similar field

OPEN ROLES:

Growth & Marketing Tech

Instacart's marketing data science team serves as thought partners and problem solvers for the Growth and Marketing orgs, supporting our broader mission to give everyone access to the food they love. We are responsible for understanding the end to end scope of growth marketing, including how marketing shapes and impacts customer behavior both today and in the long run, the efficiency and performance of any marketing technology we utilize, and what the highest ROI investments are in both marketing and marketing technology. We synthesize our insights and knowledge into actionable tactics, optimizations, and strategy within marketing.

Marketplace Balancing & Coordination

We are looking for an experienced data scientist with a background in complex and dynamic marketplace problems. The successful candidate will take on a leading role working on Instacart’s core marketplace problems including shopper pay and incentives, marketplace balancing, and experimentation. The role will partner with senior product managers and engineers to tackle analytical, experimental, and inferential problems to understand and expand the efficient frontiers of a balanced, sustainable, and resilient multi-sided marketplace.

New Bets

The New Bets Data Science team exists to provide data-driven insights and strategic guidance around Instacart’s most promising emerging initiatives, collectively known as "new bets”. You will play a critical role in supporting these exciting new bets, including Instacart Business and Health, by establishing data foundations, discovering new opportunities, and evaluating success using your business judgement and experimentation. The position requires a scrappy, "startup-like" mindset, as you will partner closely with self-directed teams forming new business lines all while leveraging the knowledge and systems of Instacart's established marketplace.

Order Experience

We are seeking a Senior Data Scientist to join our Order Experience team at Instacart, with a keen focus on enhancing consumer interactions through strategic data-driven insights. The ideal candidate should be passionate about creating a seamless user experience, focusing on optimizing our critical surfaces such as cart and checkout, and playing a significant role in strategic initiatives like Family Account features. This role requires strong product-facing data science experience, strategic thinking, and adeptness at collaborating with stakeholders to translate complex data into actionable product recommendations.

Retailer Storefronts

Retailer Storefronts builds white label storefronts for retail partners and committed to being the best digital enablement platform for our retailers, both online and in-store. DSA supports Retailer Storefronts by leveraging observational data to help drive product and marketing strategies grow our and our retailers' businesses.

#LI-Remote

Overview

About the Role

As a Manager in  Operations Excellence, you will play a pivotal role in driving operational success across Instacart’s retail partners. You’ll serve as both an internal and external expert, ensuring our fulfillment and in-store technologies are seamlessly integrated into retailers’ operations to deliver a best-in-class customer and associate experience.

In this role, you’ll collaborate closely with cross-functional teams to provide operational insights during the launch of new retailers and the rollout of new tools for retailers using our Caper Cart. Externally, you’ll partner with retailers to assess their operational landscape and identify performance opportunities. You’ll influence retailer success by driving engagement, ensuring metric-driven stabilization, and facilitating specific initiatives to optimize operations outside of existing playbooks. 

This position requires a proactive, strategic mindset, adaptability to changing conditions, and strong client relationship skills. Your efforts will directly contribute to transforming retail operations, elevating performance across Instacart’s technology and product lines.

About the Team 

You’ll be joining the Retail Ops Excellence (ROE) team, a driving force behind operational success for Instacart’s retail partners using our Caper Carts. The ROE team is instrumental in scaling in-store technology and fulfillment solutions to unlock growth, optimize efficiency, and enhance the in-store experience for both customers and associates. As the retailer management arm of ROE, the Partner Ops Excellence team partners with retailers to deliver strategic guidance, helping them balance growth, quality, and operational excellence for their instacart Caper Programs.

This role will be focused on Connected Stores, specifically Caper, our smart shopping cart offering using deep learning and computer vision for a seamless grab-and-go retail experience. Our plug-and-play solution needs no store renovations; retailers simply buy the carts to gain cashierless capabilities. Caper, a fast-growing retail automation product, costs less than 1% of competitors’ infrastructure and is widely adopted. Our cross-functional team solves problems our customers love.

About the Job

• Retailer Partnership and Optimization: Serve as a strategic advisor to retailers using our technology, working closely with corporate ops and store teams to develop operational solutions that maximize success while ensuring sustainable operations.
• 0-1 Solutioning: Identify and respond to performance gaps by crafting innovative, from-scratch solutions that drive operational excellence. Your insights will be critical in shaping retailer success through customized strategies.
• Strategic Collaboration: Work cross-functionally with internal teams, serving as the internal expert on retailer needs. Your expertise will guide the development of solutions that support retailers in maximizing technology usage while balancing growth, quality, and sustainability.
• External Stakeholder Engagement: Play an external-facing role, actively building operational buy-in from retail partners. Your ability to foster strong relationships will be key in driving alignment and execution across retail environments.
• Travel and Flexibility: Expect up to 50% travel to support retail partners during critical phases of pilot,  launch and implementation of processes. Flexibility will be essential as you work on-site to understand operations, provide direct support, and maintain strong external relationships.
• Shape Future Implementations: Collaborate with program management to refine, develop, and scale best practices for deployment and implementation strategies, ensuring a seamless experience for retailers and enhancing our overall service offering.

About You

Minimum Qualifications

• 5+ years of experience in operations, retail, account management, or a related field
• Experience managing internal and external stakeholders. 
• Excellent written and verbal communication skills including real-time support and trouble-shooting. 
• Ability to support and manage partners: you can manage key relationships and maintain a strong, mutually-beneficial partnership with Instacart’s top retailers. 
• Sense of ownership and attention to detail: if Caper Cart usage is down at a particular pilot store and the metrics aren’t clear, you go to the store to pair in-person insights with the data. 
• Comfort in data and analytics: you can review a set of key metrics and know the actions you need to take to drive improvement. 
• Flexible and resourceful: you know the perfect solution may not be immediately available, but you are energized by finding short-term answers and building towards sustainable long-term solutions. 
• Positive and energetic attitude: Capable of thriving in demanding environments; even the most demanding stakeholders can’t get you down, you can keep a smile and a hard-working attitude through the most demanding moments. 
• Ability to travel up to 50% of the time.

Preferred Qualifications

• Bachelor’s degree
• Experienced in G Suite, MS Office, SQL strongly preferred.
• Experience in e-commerce or grocery.

Overview

About the Role

As a Retail Ops Excellence Sr. Associate, Implementation, you'll be vital in supporting on-the-ground launch activities at new Caper Store Launch Sites.  You’ll play a key role in initial launch success, facilitating pre and post-launch processes, and ensuring that on-the-ground execution aligns with our strategic goals. 

We have three openings associated for this role and are seeking candidates across key geographies (East, West, Central US).  In this role, we’d aim to focus your travel and launch support to your primary region with up to 75% travel during typical launch periods. During busy periods or more complex implementations this role may require some weekend support, travel outside your Primary Region, and/or you to spend your entire working week at a site (100% away from home).

This position requires a proactive, strategic mindset, adaptability to changing conditions, and the ability to communicate with stakeholders at all levels, from store associates to corporate leaders. Your efforts will directly contribute to transforming retail operations, elevating performance across Instacart’s in-store technology and product lines.

About the Team 

You’ll be joining the Retail Ops Excellence (ROE) team, a driving force behind operational success for Instacart’s retail partners using our Caper Carts. The ROE team is instrumental in scaling in-store technology and fulfillment solutions to unlock growth, optimize efficiency, and enhance the in-store experience for both customers and associates. 

The Programs & Implementation Team, as part of the ROE Team, manages the development, planning, and rollout of solutions across new launches, expansions, and new features while also fostering continuous improvement to provide a best-in-class store experience for users, keeping retailers in mind.

This role will be focused on Connected Stores, specifically Caper, our smart shopping cart offering using deep learning and computer vision for a seamless grab-and-go retail experience. Our plug-and-play solution needs no store renovations; retailers simply buy the carts to gain cashierless capabilities. Caper, a fast-growing retail automation product, costs less than 1% of competitors’ infrastructure and is widely adopted. Our cross-functional team solves problems our customers love.

About the Job

• Execute the playbook for launching new in-store technology to retail locations: Spearhead on-the-ground launch activities at new Caper Store Launch Sites. This role involves supporting initial launch success, facilitating pre and post-launch processes, and ensuring on-the-ground execution aligns with our strategic goals.
• Cross-functional Collaboration: interface with central teams, retail partners, and vendors to ensure launch activities are on track. Train & support local the team, work hand-in-hand with them to launch the site, and hand off before moving to the next deployment.
• Hands-on Tasks: As our company values say, “roll up your sleeves”. Ensure that all tasks necessary to launch the store successfully are complete prior to launch, solving creatively to get them done as needed.
• Flexibility and Travel:  Expect up to 75% travel to support retail partners during critical phases of pilot,  launch and implementation of processes. Flexibility will be essential as you work on-site to understand operations, provide direct support, and ensure successful deployments.

About You

Minimum Qualifications

• A Bachelor’s degree or equivalent work experience.
• 2+ years of experience launching and/or operating retail stores, fulfillment centers, warehouses, or similar (grocery, ecommerce, retail, or similar related experience preferred).
• Experience in process improvements within grocery or retail environments.
• Strong Communication Skills: Ability to effectively engage with a diverse range of stakeholders, from store associates to corporate leaders. You clearly convey on-site activities and insights to internal teams, ensuring alignment and smooth operations. 
• Flexible and resourceful: you know the perfect solution may not be immediately available, but you are energized by finding short-term answers and building towards sustainable long-term solutions. 
• Positive and energetic attitude: Capable of thriving in demanding environments; even the most demanding stakeholders can’t get you down, you can keep a smile and a hard-working attitude through the most demanding moments. 

Preferred Qualifications

• Experienced in G Suite, MS Office, SQL strongly preferred.
• Experience in e-commerce or grocery. 
• Familiarity with logistics and retail technology.
• Understanding of omni-channel retail strategies.

OVERVIEW

ABOUT THE ROLE 

Join Instacart as a Senior Technical Recruiter and play a pivotal role in scaling our engineering teams to propel our core product initiatives. Your mission will be to identify, engage, and hire exceptional technical talent, making a direct impact on our ability to innovate and deliver services that resonate with millions of users. Your expertise will contribute to shaping the future of our engineering endeavors, ensuring we attract and retain the best minds in a fiercely competitive landscape.

ABOUT THE TEAM 

The Technical Recruiting Team at Instacart is the backbone of our engineering growth, tasked with crafting the formidable teams responsible for our product's scalability and innovation. Your efforts will directly contribute to our mission of creating accessibility to the foods people love and enriching the time they can spend together. As a part of this team, you will help mold the foundation of our engineering capabilities and culture.

ABOUT THE JOB

• Buildingsourcing and recruitment strategies of diverse talent pools and match top-tier candidates with suitable roles.
• Develop and oversee programs that bolster our recruitment efforts, tailored to meet specific hiring objectives.
• Collaborate with recruiting leadership to monitor recruitment metrics, using insights to enhance hiring practices and decisions.
• Act as a strategic advisor to hiring managers, refining recruitment tactics and ensuring alignment with organizational goals.
• From extending offers to closing candidates, you will ensure a smooth, engaging, and effective hiring cycle.
• Build strong  relationships with key stakeholders across various departments to align recruitment efforts with broader business objectives.
• Champion Instacart’s values, ensuring all candidates have a positive journey through our hiring process.

ABOUT YOU

MINIMUM QUALIFICATIONS

• 5 years in high-volume technical recruiting and a minimum of 2 years focusing on mid to senior level engineering roles.
• Proven experience in adapting  and effectively influencing various stakeholders 
• Strong understanding of recruiting strategies and dynamics in a competitive technical talent market.
• Exceptional ability to create and maintain robust partnerships with both internal teams and external candidates.
• Ability working both autonomously and within a team. 
• Balance expertise with innovative recruitment solutions when it comes to improving our process, practices, and recruiting brand. 
• Excellent written and verbal communication.

PREFERRED QUALIFICATIONS

• Previous experience building technical teams in a startup setting
• Previous experience successfully driving underrepresented group hiring campaigns
• Experience in hiring for specialized roles in AI, Computer Vision, or Machine Learning, both at individual contributor and leadership levels.

Overview

About the Role -

The Senior Manager, Enterprise Technical Support will lead our enterprise-level technical support and operations for retail partners. This hybrid role combines strategic management of our technical support teams with operational excellence to drive the success of our enterprise and eCommerce platforms. The ideal candidate will possess strong technical skills, leadership experience, and a passion for providing outstanding partner service, helping bridge our offerings with North America's biggest grocers through our white-label and API solutions.

About the Job 

• Lead with Vision: Provide strategic direction and guidance around measurement, retail analytics, reporting, and SLA, ensuring alignment with partner business objectives.
• Drive Innovation: Champion using advanced AI techniques and LLM models to improve an end-to-end digital engagement strategy for customers and lead the execution teams as the company makes this strategic shift.
• Develop and Evolve Processes: Spearhead the creation and implementation of new business processes or functions from the ground up. Guide these initiatives from conception to full operational status, ensuring alignment with organizational goals and scalability for future growth.
• Oversee and Lead Operations: Manage the day-to-day operations of the Technical Support and Technical Operations processes, ensuring smooth functioning and operational efficiency.
• Develop Training Programs: Design and implement robust training initiatives to ensure teams consistently meet and exceed service level agreements, fostering continuous improvement.
• Cultivate Relationships: Build and maintain strong relationships with internal stakeholders to resolve complex issues, enhancing customer satisfaction and operational efficiency.
• Drive Operational Excellence: Champion operational excellence in issue, incident, configuration, and change management, ensuring processes are efficient and effective.
• Representation and Escalation Management: Represent the teams in strategic meetings and handle customer escalations to ensure quick and effective resolution.
• Stay Informed on Trends: Keep abreast of current trends by leveraging Lean and Six Sigma methodologies, applying them to enhance process and team effectiveness.
• Cross-Functional Collaboration: Engage in collaboration with various departments to support new feature rollouts, contributing to improved product reliability and adoption.
• Build Communication Processes: Develop and implement processes to ensure smooth and effective communication between partners and internal teams, facilitating alignment and collaboration.

About You

Minimum Qualifications

• Bachelor's degree in a technical field or 5+ years of equivalent experience in technical support operations and management.
• 7+ years in management roles, preferably within B2B/Enterprise support.
• Strong analytical skills with in-depth knowledge of at least one programming language (Ruby preferred; Python also beneficial).
• Experience with SQL, particularly on Postgres, MySQL, or Snowflake, applicable across all technical operations.
• Solid understanding of web application architecture, specifically for Whitelabel solutions.
• API experience, particularly in Fulfillment as a Service environments.
• Experienced in establishing best practices and using tools like Jira Service Desk for efficient technical support.
• Strong problem-solving skills with a focus on improving support processes.
• Excellent written and verbal communication skills, especially when dealing with diverse stakeholders.
• Experience in technical training and documentation, with a preference for candidates with B2B grocery retail industry knowledge.

Preferred Qualifications

• Six Sigma certification or similar experience is desirable
• Proactive problem solver and skilled communicator 
• Ability to thrive in a fast-paced environment 
• Ability to develop teams and processes to meet evolving business needs