The Digital Analytics Manager is responsible for managing and optimizing the digital analytics infrastructure, driving actionable insights through data collection, reporting, and analysis. The ideal candidate has deep expertise in tools like Google Analytics (GA) and Google Tag Manager (GTM) and possesses a strong understanding of the digital marketing ecosystem. This role will work closely with marketing, marketing operations, revenue operations and technology teams to ensure data accuracy and provide insights to improve the overall digital performance of the business. This is an individual contributor role.

Job Responsibilities 

• Google Analytics & GTM Management:
• Lead the implementation, configuration, and management of Google Analytics (GA4 preferred) and Google Tag Manager (GTM).
• Ensure proper tracking of website activities, including traffic, conversion paths, user behavior, and campaign performance.
• Manage tags, triggers, and variables in GTM to capture the right data points for analysis.
• Set up custom tracking, goals, funnels, and segments in GA to monitor key performance indicators (KPIs).
• Data Analysis & Insights:
• Analyze website traffic, campaign performance, and user behavior to provide actionable insights.
• Create detailed reports and dashboards using Google Looker Studio (or similar tools) to visualize performance trends.
• Collaborate with marketing teams to refine strategies based on data insights and drive conversions.
• Formulate and execute A/B tests, multivariate testing, and optimization analysis to recommend improvements.
• Reporting & Visualization:
• Create weekly, monthly, and ad-hoc reports to track digital marketing performance.
• Partner with Marketing Analytics to provide advanced analysis of channel performance, attribution, customer journey, and ROI.
• Build and maintain dashboards for stakeholders to monitor KPIs.
• Data Integrity & Tag Governance:
• Ensure the integrity and accuracy of data collected from multiple digital sources.
• Conduct regular audits and troubleshoot any discrepancies in analytics tracking.
• Work with development teams to ensure proper data layer implementation and tag deployment.
• Maintain a governance structure around tag management, tracking standards, and data layer protocols.
• Cross-Functional Collaboration:
• Collaborate with marketing, UX, SEO, paid media, and development teams to optimize digital efforts.
• Provide technical guidance on analytics tools and tracking strategies.
• Communicate data findings and recommendations to stakeholders across the organization.

Qualifications/Experience 

• Technical Expertise:
• Bachelor's degree in Marketing, Business, Data Science, or a related field.
• 6+ years of experience in digital analytics, specifically with Google Analytics and Google Tag Manager.
• Google Analytics and GTM certifications are a plus.
• Strong understanding of GA4, Universal Analytics, and event-based tracking.
• Proficiency in managing tags, triggers, and variables within GTM.
• Experience with tracking complex conversion paths, e-commerce, or lead generation funnels.
• Familiarity with additional tools like Google Data Studio, Tableau, Power BI, or similar data visualization platforms.
• Familiarity with Salesforce.com products (Sales Cloud, Marketing Cloud, Data Cloud) are a plus.
• Knowledge of HTML, JavaScript, and CSS for tag troubleshooting and implementation.
• Analytical Skills:
• Strong data analysis skills with experience in segmentation, cohort analysis, and attribution modeling.
• Advanced knowledge of key digital marketing channels (SEO, PPC, display, social media).
• Experience in testing and optimization methodologies (A/B testing, multivariate testing).
• Soft Skills:
• Excellent communication skills and the ability to explain technical concepts to non-technical stakeholders.
• Strong project management skills with the ability to handle multiple projects simultaneously.
• Highly detail-oriented with a passion for data accuracy and problem-solving.

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals. We value collaboration, creativity, work/life balance, professional growth and creating an empowering space for open communication. Whether you’re in one of our offices around the world or working remotely you have plenty of opportunities to meet colleagues andcelebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com. 

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

BC21151

About the Team

Our professional services team, Brightcove Global Services (BGS), provides consulting and delivery services to guide some of the best known companies in the world through their OTT journeys and we're expanding. If you have a strong consulting and professional services background, a passion for working on high-functioning teams, a keen sense of creativity and a willingness to help our clients achieve their business goals through video technology, we'd love to talk.

Brightcove’s Global Services team is not a typical professional services organization, but is Brightcove’s full-service agency for our clients. The team augments our platform and product by building custom video-centric web, mobile, and OTT solutions for a variety of customers across the globe. Our mission is to offer services that maximize customer KPIs in the video space leveraging their content. Our solutions often involve multiple products and services including Brightcove Beacon (OTT Platform), cloud-based services, Content Management System (CMS), Digital Right Management (DRM), Analytics services, Advertising services, subscription and monetization services. We have a team of smart individuals who are passionate about solving complex and interesting problems for our clients and who are driven to ensure those clients are successful.

Position Overview

Have you led technical teams, mentored and learned from them? Impressed clients with your ability to simplify and solve complex technical problems? Built systems that scale to millions of users? If so, and if you’re looking for a chance to grow and work with some of the most well-known media brands in the world, we’d love to talk.

A perfect candidate for a Technical Lead in Brightcove’s Global Services team will have strong hands-on coding skills; have organized and led distributed teams while building best practices (unit testing, code reviews, security and performance audits); and, most importantly, will have delighted clients with their teams’ work.  The Technical Lead partners with the Project Manager on each project to ensure a quality and timely deliverable that will delight the customer. 

Job Responsibilities

• Consulting: Technical Leads are part of the senior team that manage the client and are called upon to facilitate user requirements sessions, design technical specifications, and manage development of documentation to meet client expectations.  In conjunction with a Project Manager, Technical Leads are expected to provide both technical and solution expertise for clients and client engagements.
• Solution Development: Technical Leads work with Solution Architects and Business Analysts to create solutions for various client needs.  Technical Leads support the analysis of client processes and recommend new business models, workflows, or solutions to best meet client needs.
• Leadership: Technical Leads manage all technical aspects of the project and also contribute directly by writing code, managing builds and performing other hands-on tasks.  Technical Leads are responsible for the enforcement and guidance of project technical best practices and standards.  Technical Leads have the ability to exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results.
• Team Management:Technical Leads manage varying sized project teams to successfully deliver agreed-upon solutions of the highest quality, exceeding customer expectations.  They mentor and guide less experienced consultants.  They are expected to be role models for best practices and to provide technical knowledge sharing.  

Skills/Qualifications/Experience

• 8+ years experience as a technical developer or related work experience; 2+ years in technical leadership roles; experience in a project-based consulting environment
• Expertise implementing solutions from a defined architecture for various problem types
• Extensive knowledge in the areas of custom software development: OO Design Patterns; microservices, middleware, etc.
• Strong proficiency with at least one server-side language (Node.js and/or Python preferred) required
• Strong proficiency with vanilla JavaScript
• Strong Object Oriented Programming skills
• Deep understanding of the React JavaScript framework
• Understanding data security compliance and security best practices
• Experience in profiling, debugging and troubleshooting systems
• Solid understanding of SQL and NoSQL databases; data modeling/design techniques; data interface protocols; database deployment and scalability; database tuning
• Strong understanding of designing and implementing proper REST APIs
• Extensive experience with designing systems for scale and reuse, source code management strategies, and release management
• Strong and effective verbal and written communications skills; as well as strong and effective presentation and facilitation skills
• Willingness to travel to client locations and collaborate with distributed delivery teams as needed
• Solid knowledge of system administration and software and hardware configuration and production system deployments; ability to make informed recommendations to customer IT staff; ability to troubleshoot pre- and post-production implementations; security; load balancing and performance
• AWS experience strongly preferred
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Knowledge of web accessibility and SEO a plus
• JIRA and Confluence experience a plus

Working Environment

This role is a hybrid role and thus you must live in a commutable distance to the London office. Interaction and cross team interaction is valuable to us so we would like you to meet with the team regularly, in the London office. We hold quarterly BSocial events so that you can connect with the team. The office is located in the heart of Central London and has a fully stocked kitchen with amenities that include a bike shed, fully stocked showers with towels, shower gel etc. 

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, and we actively support a culture where inclusion and growth are at the center. We hire, recognize, and promote employees who are committed to these same ideals. We value collaboration, creativity, work/life balance, professional growth, and creating an empowering space for open communication. No matter where our employees work, remotely or in one of our global offices, employees have plenty of opportunities to meet colleagues and celebrate a variety of personal interests and perspectives.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com.

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

21063

We are seeking an experienced Software Engineer to join our Video Ingestion team. In this role, you will be responsible for building robust and scalable systems to ingest video content for our Video Cloud platform.

Job Responsibilities 

• Design and develop RESTful APIs and microservices for ingesting video, audio, and metadata from content providers.
• Integrate with cloud storage services (e.g. AWS S3, DynamoDb) for reliable media storage and delivery.
• Automate testing and deployment through CICD tools like Jenkins and Spinnaker.
• Create monitors of ingestion systems using tools like Cloudwatch or DataDog.
• Collaborate cross-functionally with other teams within Brightcove's video cloud, including Video Catalog, Delivery, Playback and Encoding teams.  
• Continuously optimize the ingestion pipeline for performance, reliability, and scalability.
• Collaborate with the Customer Success team to respond to customer requests, questions, and issues.
• Provide technical expertise and support to help resolve customer-facing problems in a timely manner.

Qualifications/Experience 

• 3+ years of experience as a software engineer.
• Proficient in Go (Golang) and building RESTful APIs.
• Solid understanding of cloud-native architectures and containerization using Kubernetes.
• Familiarity with JSON data formats and parsing.
• Experience with at least one scripting language (Python, Node.js, or JavaScript).
• Familiarity with AWS services such as S3, SQS, DynamoDB, and CloudWatch.
• Ability to write unit, integration, and performance tests.
• Strong problem-solving and troubleshooting skills.
• Good communication and collaboration abilities.

Preferred Qualifications

• Familiarity with Java.
• Experience with continuous integration and deployment tools like Jenkins.
• Experience with Infrastructure as Code (IaC) tools such as Terraform or CloudFormation.
• Experience with media processing and video streaming technologies.
• Familiarity with content management systems and digital asset management.

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals. We value collaboration, creativity, work/life balance, professional growth and creating an empowering space for open communication. Whether you’re in one of our offices around the world or working remotely you have plenty of opportunities to meet colleagues andcelebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com. 

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

BC21152

The Salesforce and Business applications Manager is a highly technical, hands-on leader who will serve as the owner of the Salesforce architecture team responsible for development of a world class Salesforce platform and related systems. You will play a critical role in bringing innovative and effective solutions to derive value from our systems and tools.

Job Responsibilities:

• Responsible for technical vision and roadmap for Salesforce.com ecosystems and related business systems/applications 
• Build the future digital automation roadmap to have an ongoing, significant impact towards meeting strategic business goals
• Use project management experience to develop accurate work estimates, project budgets and timelines
• Deploy a multi-disciplinary approach to solving business challenges and unlocking new streams of business value through digital automation projects
• Design and manage business processes (Revenue and Contract Lifecycle Management) and implementation of integration of SFDC with other business systems and applications (i.e: CPQ, Marketing automations tool) 
• Create and enable best practices, governance measures, and patterns for custom and configured solutions on the Salesforce platform.
• Establish, track and report on project/program value drivers and financial impact
• Proactively evaluate new SFDC technologies/add-ons and develop plans for their implementation.
• Propose improvements as required, including quality plans, issues and action logs, risk management plans and change control plans.
• Ensure business and assignment risks are identified, monitored and managed to achieve minimal disruption to the project delivery and success.
• Grow, manage, mentor and lead a highly talented business systems team.

Qualifications/Experience:

• 5+ years of experience in managing Salesforce.com ecosystems and associated teams
• 5+ years of successful experience with Salesforce.com implementation projects
• Strong knowledge of key Salesforce products including: Sales Cloud, Service Cloud, App Cloud, Lightning, Community Experience, CPQ, Apex development and SOQL. Experience of sourcing AppExchange partner solutions to meet solution requirements.
• Demonstrated project discipline and experience. Must be organized, focused, and driven toward established deliverable dates. Must be able to design solutions and form/drive related plans.
• Strong interpersonal skills to build constructive relationships with other managers, and effectively manage disagreements.
• Any Salesforce certifications is a strong plus

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals. We value collaboration, creativity, work/life balance, professional growth and creating an empowering space for open communication. Whether you’re in one of our offices around the world or working remotely you have plenty of opportunities to meet colleagues andcelebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com. 

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

Staff Technical Product Manager - Media Services

About Brightcove

Brightcove is a team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re excited about videos, storytelling, and about helping people connect by sharing experiences and viewing the world through streaming platforms. Bottom line: streaming content is the world’s most compelling, exciting medium, and Brightcove exists to connect business with their audiences through video and streaming services.

About the Role

The Staff Technical Product Manager will be responsible for defining and delivering new services and capabilities for the Brightcove Video Cloud platform. Our ideal candidate has direct experience with internet video delivery at large scale, and can work with both internal and external customers to build a vision for the product, determine appropriate success metrics, and drive execution of the roadmap. A key responsibility will be to understand the technical requirements in detail, including relevant standards and industry best practices, and to be able to work together with our engineering and support teams as a credible partner.

The Staff Technical Product Manager is expected to understand the market, the customer, and the business in order to make sound decisions on product features, priorities, and backlog - working closely with engineering, program management, and stakeholders from the field organization, marketing and definitional customers.

What you will do:

• Drive large product and platform initiatives around internet video at a global scale.
• Understand company strategy and bring clarity to product initiatives that bring value to our customers and to the business.
• Build a deep understanding of our customers' needs across multiple usage domains through direct customer engagement and partnership with our customer success team, account managers, and technical support staff.
• Become a product and technology subject matter expert for your areas of ownership.
• Develop roadmaps that deliver value in alignment with business priorities and team capacity.
• Partner with engineering and design to propose product and service solutions that deliver value. Communicate and distill customer needs and business objectives for product development teams.
• Adjust to ongoing changes in priority while driving value delivery.
• Support Marketing on go-to-market activities.
• Prepare Customer Success and Technical Support teams for support of new features and services.
• Evaluate and partner with vendors to deliver complete end-to-end solutions.

A successful Product Manager in the Brightcove product management team will use both qualitative and quantitative skills to assess product usage data, market research, customer feedback, design feedback, and sales feedback to propose improvements that will drive our media solutions — and Brightcove as a whole — to winning positions in the market. 

Requirements 

Minimum skills and knowledge:

• 8+ years hands-on product management experience.
• 3+ years experience working with online video technologies. You have direct experience working with customers and stakeholders to deliver successful outcomes in the video domain. You understand the current state of the market and have opinions about where there are challenges and opportunities.
• 1+ years of direct or adjacent experience with OTT solutions, live events, or video marketing.
• Technical fluency with the ability to speak credibly to both engineering teams and outside technical partners.
• Degree in computer science or other related field, or equivalent experience.
• Experience defining a customer value proposition and driving a business case for a product investment.
• Strategic thinker with detail-oriented execution in a way that gets things done in a fast-paced, globally distributed organization.
• Proven outstanding team collaboration including strong written and verbal communication skills.
• Strong collaborator who is also sufficiently self-directed. 
• Comfortable working in a geographically distributed organization.
• Ability to deal with ambiguity and turn feedback into accurately defined requirements that contribute to a robust platform - help expand the quality of our thinking.
• Proven passion for video technology and digital video; you want to be a part of the revolution that is taking place in redefining how digital video is created, delivered, and consumed.

Bonus, nice to have:

• Technical background in software development is a plus.

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals. We value collaboration, creativity, work/life balance, professional growth and creating an empowering space for open communication. Whether you’re in one of our offices around the world or working remotely you have plenty of opportunities to meet colleagues andcelebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com. 

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

People Generalist, EMEA

Brightcove is looking to hire an HR Generalist to work at our London Office location and support our EMEA region. Reporting to the Senior Manager, HRBP EMEA, the ideal candidate will be comfortable wearing many hats and will possess the mentality that no job is too big, and no job is too small. We are a growing, dynamic organization, so this position will grow and change along with the company. Communication is of paramount importance with this role. This candidate should be polished and professional, having a high level of comfort interacting with all levels of management. This is a multifaceted role that covers the spectrum of visitor and employee experience both as the individuals enter, move through and work in the space and the development and continual progression of a collaborative corporate culture, including social and team building events and planning/facilitation of large and complex meetings. This is a hospitality centered role and, as such, the person in this position should have a helpful, can-do, happy to help, ask me anything attitude. 

Job Responsibilities

HR responsibilities: 70% of the time or as needed 

• Support EMEA HRBP with day to day coordination, execution, communication, and reporting in all HR related matters, in the UK, wider EMEA,  and internationally across our Global Customer Success discipline.
• Manage employee on-boarding and off-boarding activities. This includes, but is not limited to, pre-onboarding processes in the company systems, new hire orientation, managing company laptops, office entrance cards, and payroll related matters etc. 
• Maintain employee files and facilitate compliance activities, policies and procedures and filings 

Lead initiatives and create opportunities in EMEA to help foster a collaborative and "fun" performance based culture

• Play a key role in the development and implementation of engagement, belonging and inclusion initiatives for employees across EMEA including BSocial events
• Consult with EMEA HRBP to develop solutions, programs, policies, and training, when appropriate

• Point of contact for regional benefit questions 
• Work with EMEA HRBP to act as as our local EMEA vendor liaison for any day-to-day comp and benefit related matters
• Support with recruiting as and when needed

• Work closely and contribute to the broader HRBP team on any special projects or initiatives including but not limited to employee engagement and HR operations

Office administration 30% of the time or as needed 

• Oversee day-to-day office operations and procedures in the London Office including but not limited to - receiving visitors, managing inventory for office supplies, IT assets, office upkeep
• Responsible for HR documents (physical and digital), keys, office supplies, and office passes
• Work with the Global Facilities team to ensure the office is equipped appropriately, running smoothly operationally, office maintenance and moves.
• Provide coordination support for meetings, as needed, including catering and IT assistance
• Partner with a variety of team members to execute onsite and virtual initiatives and events, including budgeting and vendor selection, coordination, and management
• Support the EMEA Leadership team with organization of business meetings, including QBRs and All Hands across different time zones. 

Qualifications/Experience 

• 2+ years’ relevant human resources experience is required with some knowledge of recruiting, recruiting coordination, or generalist HR
• Proven experience in general office management
• Familiarity with EMEA country laws which govern policies and practices of hiring, compensation, benefits and employment is a plus
• Ability to interact with internal and external contacts at all levels of management including Executives and Senior Management
• Excellent interpersonal and communication skills (both verbal and written) are a must
• Curious in nature, willing to ask questions and seek guidance when an answer is not known
• Highly organized, flexible, proactive and resourceful
• Ability to multitask considering priorities
• Must be able to work collaboratively across multiple departments locally and regionally across EMEA and globally
• Maintains staff confidentiality
• Background working in a scrappy startup environment is a plus                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
• Proficiency in GSuite (Docs, Sheets, and Slides) and Microsoft Excel

Special Conditions

• This role will require at least 3 days a week in the office and when required to liaise with service contractors in relation to the London office

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals. We value collaboration, creativity, work/life balance, professional growth and creating an empowering space for open communication. Whether you’re in one of our offices around the world or working remotely you have plenty of opportunities to meet colleagues andcelebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com. 

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

Delivering video and audio to hundreds of millions of users globally is no small feat, and we’re looking for a seasoned engineering leader to help grow that by an order of magnitude.

The Principal Engineer, Architecture will work with engineering teams and product management to execute on our vision to become the leading unified solution for video streaming by strengthening architecture, developing innovative proofs-of-concept and prototypes, defining and implementing reliable solution architectures, establishing and promoting technology standards and leading adoption of architecture best practices.  This individual will engage hands-on with engineers across the world within our engineering teams, rapidly innovating solutions, and creating strong bonds between Engineering and Product organizations that foster unparalleled video experiences for our customers.

The purpose of this role will be to provide technical leadership in the design, development and operations of key products and services that make up Brightcove's world class video platform. This individual will also help teams adopt and effectively utilize modern best practices for agile/evolutionary architecture, site reliability engineering, and devops.  The successful candidate will have expertise in disciplines such as, native cloud (SaaS) application development, systems architecture, data, testing, SRE/devops and security. 

Team Overview

Brightcove manages and distributes over a hundred million videos and adds hundreds of thousands to that catalog every day. That’s no surprise given the explosive growth of online video, but managing that content presents a huge challenge for our clients.  To help solve this problem, we're looking for a Principal Software Engineer to help us evolve our architectural standards and internal development platform. 

Job Responsibilities

• Serve as technical lead on demanding, cross-functional projects
• Ensure quality and reliability of system architectures and design
• Functionally decompose complex problems into simple, straight-forward solutions
• Fully and completely understand system inter dependencies, non-functional requirements, and limitations
• Effectively deploy expert knowledge to improve system performance, scalability, security, and reliability
• Actively mentor individuals and the community on advanced technical issues as well as reliability and architecture best practices
• Drive modern system design principles
• Apply cloud-native architecture, application and service scaling, SRE, and DevOps principles and practices to existing and new service designs
• Build prototypes and POCs to validate architecture

Skills/Qualifications

• Bachelor's degree in Computer Science, related technical field, or equivalent practical experience required. Master's degree is a plus. 
• 10+ years of experience as an architect and engineering leader in a B2B, SaaS environment
• 5+ years of experience as an architect and technical leader in a B2B, SaaS environment
• Extensive knowledge of agile and evolutionary architecture methodologies, continuous integration/delivery, automated end-to-end testing, SRE and DevOps practices and well versed in modern architecture 
• Experience with multi-tenant SaaS solutions, hybrid cloud deployments, and on-premise-to-cloud migration deployments
• Results driven with an unwavering commitment to reliability and quality
• Passion for wowing and delighting customers and stakeholders
• Expertise in cloud based systems and products (e.g., applications, infrastructure, storage, platforms, data and security), and deep understanding of market trends and emerging technologies.
• Strong written and verbal communication skills; ability to influence, educate and inspire others
• Collaborative “One Team” Mindset - focus on building trust and respect that goes beyond organizational boundaries
• Roll Up Your Sleeves Attitude - willingness to support day to day operations
• Strategic Thinker - ability to see and think ahead to future possibilities and translate into durable solutions

Working at Brightcove

As the undisputed global leader in powering premium video for our customers, Brightcove recruits and retains highly qualified and motivated individuals, creating an environment where people can innovate and achieve their best, and we reward them for their performance by giving them the opportunity to share in the company’s success. We offer competitive benefits and compensation packages.

If you've gotten all the way to the bottom of this description, thank you for your interest in Brightcove!  If this role sounds like something that is exciting to you please don't hesitate to apply, even if you don't meet all of our qualifications.  We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. 

We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Send us your resume if you are interested and want to learn more!

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals. We value collaboration, creativity, work/life balance, professional growth and creating an empowering space for open communication. Whether you’re in one of our offices around the world or working remotely you have plenty of opportunities to meet colleagues andcelebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com. 

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

Reporting directly to the Senior Director of Growth Marketing, Brightcove seeks a strong, growth-minded marketer to serve as the Global Campaign Manager for our enterprise business segment. This role is pivotal in developing, executing, and optimizing marketing campaigns for new business and expansion aimed at mature and emerging business segments. 

This role requires a strategic thinker with a deep understanding of B2B marketing principles and a hands-on approach to campaign management to drive new business growth. The ideal candidate will possess demonstrative experience in B2B marketing campaign management, focusing on optimizing ROI to drive acquisition, engagement, retention, and customer health.

Job Responsibilities

• Campaign Strategy: Develop and implement comprehensive B2B marketing campaigns that align with company goals and target key business audiences and segments in North American and International markets.
• Market Research: Work closely with Product Marketing and Product Strategy on market research to identify target segments, understand customer needs, and stay updated on industry trends.
• Content Creation: Collaborate with product marketing and content creators to develop engaging and relevant content for various channels, including email, social media, webinars, paid digital, and whitepapers.
• Campaign Execution: Manage and orchestrate the end-to-end execution of campaigns, including planning, scheduling, and coordinating with internal teams and external vendors.
• Performance Tracking: Monitor and analyze campaign performance using metrics such as ROI, lead generation, conversion rates, and engagement levels. Working closely with Marketing Operations, providing regular reports and actionable insights.
• Budget Management: Oversee campaign budgets and ensure efficient allocation of resources to achieve maximum results.
• Cross-Functional Collaboration: Work closely with product marketing, product strategy, growth marketing, corporate communications, sales, product, and marketing operations to ensure campaign alignment and integration with overall business objectives.
• Optimization: Continuously work with teams to optimize campaigns based on performance data, feedback, and market changes.

Qualifications/Experience 

• Experience: 3-5 years of experience in B2B marketing or campaign management. Experience in SaaS technology is a plus.
• Skills: Strong understanding of B2B marketing strategies, digital marketing, and data analysis. Proficiency in marketing automation tools, CRM systems, and analytics platforms.
• Education: Bachelor’s degree in Marketing, Business, or a related field. Advanced degrees or certifications (e.g., HubSpot, Google Analytics) are a plus.
• Communication: Excellent written and verbal communication skills with the ability to craft compelling messages and collaborate with diverse teams.
• Project Management: Proven ability to manage multiple projects simultaneously, meet deadlines, and work under pressure.
• Analytical Thinking: Strong analytical skills with the ability to interpret data and make data-driven decisions.

WORKING AT BRIGHTCOVE 

As the undisputed global leader in powering premium video for our customers, Brightcove recruits and retains highly qualified and motivated individuals, creating an environment where people can innovate and achieve their best, and we reward them for their performance by giving them the opportunity to share in the company’s success. 

Brightcove offers a variety of perks dependent upon where you live, such as competitive compensation, restricted stock units, 401k matching, and tuition reimbursement, as well as unlimited PTO, and more! Brightcove has brand new office space in downtown Boston, Guadalajara (Mexico), and soon London. We have more offices in Funchal (Portugal), Tokyo (Japan), Singapore, Sydney (Australia), Mumbai and Chennai (India). Employees enjoy access to fully-stocked kitchens and social activities in any of our 14 offices globally. 

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. Please apply and if you are not a fit, we would love to keep you in our talent community. We encourage you to OPT into text messaging or the Talent Community at any time. 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you need any accommodations for your interview, please emailrecruiting@brightcove.com. Brightcove’sPrivacy Policyexplains the processing and purposes of any personal information. 

Team Overview:

At Brightcove, we're not just a team; we're a community of bright, passionate individuals dedicated to transforming the way organizations connect through video. We believe in the power of storytelling and the ability of video to bring people together, share experiences, and shape the world around us. Since our inception in 2004, we've been at the forefront of revolutionizing the video landscape, empowering our customers to deliver exceptional video experiences across every screen.

As the industry leader in video technology, we're committed to pushing the boundaries of innovation and delivering bold, cutting-edge solutions. We've seen firsthand the profound impact that well-executed video can have, driving business growth and leaving a lasting impression on audiences worldwide.

With over 600 Brightcovers globally, each bringing their unique talents and passions to the table, we've cultivated a culture of empowerment, excellence, and collaboration. This culture fuels our ability to develop groundbreaking technologies, provide unparalleled customer support, and leverage the collective expertise of our global network.

At Brightcove, we take video seriously, and we take pride in doing it as one cohesive team. Together, we're shaping the future of video, and we invite you to join us on this exciting journey.

Position Overview:

Reporting directly to the Chief Marketing Officer, Brightcove seeks a visionary leader for the role of Vice President Digital Strategy, Performance Marketing. This role is pivotal in developing and leading a high-performing team dedicated to building an efficient and scalable full-funnel global marketing engine for both mature and emerging business segments to optimize marketing investments, driving acquisition, engagement, retention, and customer health.

Your role will be crucial in executing our business and product strategy, with a primary emphasis on driving global revenue growth and fostering market development. Leveraging our rich 20-year history of innovation, you will craft a forward-thinking digital strategy and build a center of excellence around performance marketing; which incorporates AI integration to drive Brightcove's global brand and growth-oriented business objectives. Your strategic insights and actionable plans will serve as the cornerstone for establishing clear differentiation and sustained market leadership in a highly competitive and rapidly evolving global video streaming marketplace.

Job Responsibilities:

• Team Development: Build and lead a high-performing digital strategy and performance marketing team; including building a culture of AI experimentation. Cultivate agency and vendor relationships to maximize business potential.
• Strategic Communication: Clearly articulate vision, strategies, and methods to achieve shared goals across the enterprise. Optimize the integration of structure, people, processes, and technology.
• Expert Functional Team Building: Develop a team of subject matter experts and foundational capabilities across paid, owned, and earned channels, supporting B2B full-funnel performance marketing across the buyer and customer lifecycle.
• Digital Center of Excellence: Drive the evolution of Brightcove.com and other digital properties to enhance global engagement and conversion across diverse customer segments, geographies and products. Work with product marketing and digital creatives to deliver optimized web experience that enhance user experience along the buyer journey.
• Multi-Channel Strategy: Lead multi-channel marketing initiatives (social, search, display, email, blog, SEO, etc.) to acquire high-quality leads at target CACs. Partner with Growth teams to support email capabilities and experiment with nurturing strategies that impact customer journeys and adoption.
• SEO/AEO and Content Strategy: Develop and implement an SEO/AEO/SEM strategy to inform content creation, visitor intent and content mapping. Ensure site speed, crawl-ability, and adherence to E-A-T principles.
• Marketing Plan Development: As a center of excellence, work closely with product marketing, growth marketing and campaign management to build recommendations and deliver strong execution in support of marketing objectives. Contribute to a comprehensive marketing plan to build awareness, stimulate preference, drive demand and conversion of ideal customer profile on a global and national scale.
• AI Strategy: Build over time a center of excellence to drive AI integration across the marketing organization; with consideration of overall customer experience. Champion new use cases and “test and learn” approach to drive business impact (efficiency and revenue)
• Budget Management: Oversee the performance media budget, including strategic allocation and channel development, to support full-funnel marketing strategies across global business and regions.
• Data-Driven Optimization: Implement a test-and-learn approach for conversion rate optimization. Use data insights to enhance performance marketing initiatives and report regularly to senior management. 
• KPI Establishment: Define KPIs and targets across the full funnel (visits, conversion, revenue, recall, CAC, LTV). Drive optimization programs to improve results and marketing spend efficiency using advanced modeling techniques. Working closely with Marketing Operations. 
• Technology Evaluation: Collaborate with Marketing Operations to assess and implement technology solutions that meet business goals and scale globally. Reduce tech debt where appropriate. 
• Product Management Methodology: Apply agile best practices to develop a roadmap for enhancing the end-to-end digital experience, reducing tech debt, and fostering digital experimentation and personalization.
• Operational Effectiveness: Establish an operational model for the digital strategy and performance marketing team; including development of a cross-functional RACI, SLAs and workflow processes. Build an agile structure to improve innovation, speed to market and “test and learn” culture across hybrid and global teams.

Qualifications/Experience 

• Bachelor's degree in Marketing, Business Administration, or related field; MBA preferred. 
• 15+ years of experience in driving high performing, data driven, B2B performance marketing and digital transformation; enterprise software and global experience 
• Extensive experience in developing and leading digital strategies for B2B lead generation, customer experience, and engagement working closely with growth marketing organization 
• Experience with building a center of excellence around digital transformation and use of AI to drive business impact; omni-channel experience is a plus.
• Proficiency in data analytics and data science techniques to inform marketing strategies and optimization frameworks; especially in paid search, affiliate marketing, display advertising, retargeting, email, and social media.
• Familiarity with various attribution methodologies and measurement approaches (LTV, ROAS) and online-to-offline measurement techniques.
• Visionary leadership with the ability to set clear direction for senior leadership and translate plans into focused, manageable goals for the team.
• Strategic thinker with a data-driven approach to decision-making and a focus on results and ROI.
• Proven ability to build and lead teams through transformation both internal teams and agency partners ensuring complementary organizational structures and operating models.  
• Committed to team development and ability to act as a “player” and “coach” 
• Excellent communication skills, including the ability to articulate complex concepts in a clear and concise manner; including recommendations supported by solid business logic, insights and data visualization techniques.
• Experience working in fast-paced, agile environments with the ability to adapt quickly to changing priorities and market dynamics. 
• Highly collaborative mindset with the ability to build strong relationships and influence stakeholders at all levels of the organization.
• Intellectual curiosity; ability to question how things are done and provide innovative ways of thinking and getting work done
• Strong analytical, written, and verbal communication skills
• Positive attitude with excellent collaboration skills a must
• Experience with tools and platforms like Facebook Ads Manager, Google Ads 360, Bing Ads, Google Search Console, Conductor, or similar SEO tools. Background in building a modern martech stack including WordPress, SFDC, Gainsight, Adobe, etc.

WORKING AT BRIGHTCOVE 

As the undisputed global leader in powering premium video for our customers, Brightcove recruits and retains highly qualified and motivated individuals, creating an environment where people can innovate and achieve their best, and we reward them for their performance by giving them the opportunity to share in the company’s success. 

Brightcove offers a variety of perks dependent upon where you live, such as competitive compensation, restricted stock units, 401k matching, and tuition reimbursement, as well as unlimited PTO, and more! Brightcove has brand new office space in downtown Boston, Guadalajara (Mexico), and soon London. We have more offices in Funchal (Portugal), Tokyo (Japan), Singapore, Sydney (Australia), Mumbai and Chennai (India). Employees enjoy access to fully-stocked kitchens and social activities in any of our 14 offices globally. 

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. Please apply and if you are not a fit, we would love to keep you in our talent community. We encourage you to OPT into text messaging or the Talent Community at any time. 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you need any accommodations for your interview, please emailrecruiting@brightcove.com. Brightcove’sPrivacy Policyexplains the processing and purposes of any personal information. 

Position Overview 

Reporting directly to the Chief Revenue Officer (CRO), The Vice President of Sales Enablement will be pivotal in driving the success of our customer facing teams by equipping them with the tools, resources, and training needed to achieve and exceed revenue targets. The ideal candidate will have a strong background in sales, a deep understanding of effective SaaS go-to-market best practices, and a proven track record in leading an effective sales enablement team and operation globally. 

Join us in this critical role where you will have the opportunity to build a learning culture making a significant impact on our Global Revenue Teams success. Please note, this role is only considering candidates that are commutable to our Boston office in Fort Point Harbor. 

Job Responsibilities 

• Strategy Development:
• Develop and execute a comprehensive sales enablement strategy that aligns with the company’s overall business objectives.
• Collaborate with senior sales leadership to identify key priorities and productivity goals for the sales team.
• Sales Training and Development:
• Design and implement effective sales training programs to improve the selling skills, product knowledge, and industry acumen of the sales and sales support teams.
• Conduct regular training sessions, workshops, and onboarding programs for new hires.
• Content and Resources Management:
• Create and manage a repository of sales enablement materials, including playbooks, presentations, case studies, and competitive analysis.
• Ensure that the customer facing teams have access to up-to-date and relevant content to support their selling efforts.
• Manage the use of external resources on a as needed basis.
• Manage the programming of an annual sales kick off event.
• Technology and Tools:
• Evaluate, implement, and manage sales enablement tools and technologies to streamline sales processes and improve efficiency.
• Monitor the usage and effectiveness of sales tools and make recommendations for improvements.
• Performance Analysis and Reporting:
• Develop metrics and KPIs to measure the effectiveness of sales enablement initiatives.
• Analyze sales performance data to identify areas for improvement and track progress against goals.
• Cross-functional Collaboration:
• Work closely with marketing, product, and customer success teams to ensure alignment and support for sales initiatives.
• Collaborate with product management to provide feedback on product features and enhancements based on sales team input.
• Leadership and Team Management:
• Lead and mentor a team of sales enablement professionals, providing guidance and support to achieve their goals.
• Foster a culture of continuous learning and development within the sales organization.

Qualifications/Experience 

• 10+ years of experience in sales, with a minimum of 5 years in a sales enablement or related role.
• Experience with B2B2C or B2C sales, enabling sales teams to engage with consumer-facing markets and speak the consumer language.
• 5+ years experience managing and coaching an enablement team
• Proven track record of developing and implementing successful sales enablement strategies.
• Strong understanding of the SaaS industry and video platform technologies.
• Excellent leadership, coaching, communication, and interpersonal skills.
• Exceptional business acumen and systems thinking.
• Strong interpersonal skills, with the ability to build relationships and guide stakeholders at all levels of the organization.
• Experience influencing and building credibility with high-performing teams across cultures
• Adaptability with proven ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Proficiency with sales enablement tools and salesforce.com 
• Bachelor’s degree in Business, Marketing, or a related field; MBA preferred.
• Must be commutable to our Boston office in Fort Point Harbor.

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change.

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, and we actively support a culture where inclusion and growth are at the center. We hire, recognize, and promote employees who are committed to these same ideals. We value collaboration, creativity, work/life balance, professional growth, and creating an empowering space for open communication. No matter where our employees work, remotely or in one of our global offices, employees have plenty of opportunities to meet colleagues and celebrate a variety of personal interests and perspectives.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.If you need any accommodations for your interview, please email recruiting@brightcove.com. 

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

Are you passionate about working directly with customers and immediately impacting their success? Are you driven by solving technical questions and issues? We are looking for someone who is passionate about providing efficient and accurate technical assistance to our growing customer base of online video publishers. The right candidate is a highly motivated person with experience managing global technical support teams in a customer-facing role. Candidates must have an experienced technical background, a working understanding of web-based technologies, and enthusiasm for customer success.

This is a Global team, so this role will interact closely with support offices in the US, Guadalajara, London, Sydney, Chennai and Japan, as well as with customers worldwide.

Working for Brightcove will give you a unique opportunity to join a fast-growing company and play an integral role in building products and online services that promise to transform the media industry and change the way people all over the world watch videos.

Job Responsibilities 

People Management

• Manage 6+ technical customer service engineers in a multilingual environment.
• Create a team culture and environment that is customer and employee-focused.
• Understand the team and individual’s technical needs by providing regular coaching, mentoring & constructive feedback.
• Develop all levels of employees within our organisation to ensure successful succession planning by setting and tracking development goals and implementing PIP (Performance Improvement Plans) when performance issues are identified. Follow a people-first approach to ensure this.
• Participate as an evaluator of soft & technical skills to support the hiring and interviewing processes.

Response Management, Product & Process Improvement

• Act as a Technical Incident Manager for infrastructure and services outages on large-scale cloud applications (AWS), in-house applications, and local bugs.
• Drive continuous process improvements/initiatives to increase productivity, improve customer satisfaction (CSAT) and consistently meet business KPIs.
• Represent the customer to internal stakeholders in our Product and Engineering teams and ensure that our product and documentation reflect our customers’ needs.
• Participate in global reviews of the organisational tools, performance, and policies and procedures to ensure continuous improvements and standardisation across sites globally.
• Establish and assure adherence to budgets, schedules, work plans and performance requirements.

Reporting & Communication

• Interact with senior management and executives concerning cross-functional areas and responsibilities.
• Clearly communicate updates on performance against targets and objectives to senior management and executives.

Qualifications/Experience 

• Bachelor's degree (Computer Science preferred but not required)
• 8+ years of relevant experience in a customer-facing environment with a minimum of 3+ years in team/people management, with the ability to demonstrate management experience achieving adherence to Service Level Agreements. 
• Experience delivering on global strategic initiatives to improve customer satisfaction and experience.
• Experience managing large enterprise customer partner relationships and advocating for technical issues or needs.
• Required to be flexible, detail-oriented, and organised, as well as have the ability to multitask.
• Native Japanese and business-level English communication skills with a strong customer focus.
• Proven ability to work with the team to quickly and calmly resolve technical issues.
• Exposure to online technical problem-solving and troubleshooting.
• Understanding of internet technologies, including browsers, networking, firewalls & proxy servers.
• Working knowledge of web-based technologies, including HTML, CSS, JavaScript.

Nice to have

• Programming experience with at least one server-side programming language (Ruby, PHP, Java, Swift, Python).
• Familiarity and working knowledge with online video and rich media.
• Exposure to video encoding applications.
• Strong data entry skills.

Special Conditions

• Business level English and native Japanese fluency is required

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, and we actively support a culture where inclusion and growth are at the center. We hire, recognize, and promote employees who are committed to these same ideals. We value collaboration, creativity, work/life balance, professional growth, and creating an empowering space for open communication. No matter where our employees work, remotely or in one of our global offices, employees have plenty of opportunities to meet colleagues and celebrate a variety of personal interests and perspectives.

This role is being offered as remote, hybrid of in office in our innovative Tokyo office. Located at PMO Tamachi 9th floor, 5-31-17 Shiba, Minato-ku, Tokyo 108-0014, we are just 3 minutes walking distance from JR TAMACHI station and Toei Mita/Asakusa line MITA station.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please emailrecruiting@brightcove.com. 

The BrightcovePrivacy Policyexplains the processing and purposes of any personal information.

#LI-Remote

BC21110

Engineering & Product - General Application 

We're always looking for talented, passionate, and inspired people to #joinbrightcove. Don't see the career for you? Apply through our General Application and join our Talent Community. Our Talent Acquisition Team will review your background and keep you informed on future opportunities. 

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

Our Core Values

ONE TEAM

Brightcove people are inquisitive, inventive, and driven by our customers’ success. When we put our heads together, we’re unstoppable.

INNOVATION

We’ve spent more than 15 years as the pioneers of video technology. With 32 industry-defining patents and two Technology and Engineering Emmy Awards, we’ve proven that continuous innovation is in our DNA.

EXECUTION

We believe that everything we do deserves our utmost effort. Because when video is done right, it has a limitless capacity to move people – so we make sure we always get it right.

Working at Brightcove 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals.  

While remote work arrangements are available for most positions we also offer hybrid or on-site working options in our Boston office, located in beautiful Fort Point harbor. Employees enjoy access to fully-stocked kitchens and social activities including: happy hours, trivia, ping pong tournaments, and events and celebrations of all kinds. You will have plenty of opportunities to meet your colleagues around the globe as we also celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com. 

The BrightcovePrivacy Policyexplains the processing and purposes of any personal information.

Sales - General Application 

We're always looking for talented, passionate, and inspired people to #joinbrightcove. Don't see the career for you? Apply through our General Application and join our Talent Community. Our Talent Acquisition Team will review your background and keep you informed on future opportunities. 

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

Our Core Values

ONE TEAM

Brightcove people are inquisitive, inventive, and driven by our customers’ success. When we put our heads together, we’re unstoppable.

INNOVATION

We’ve spent more than 15 years as the pioneers of video technology. With 32 industry-defining patents and two Technology and Engineering Emmy Awards, we’ve proven that continuous innovation is in our DNA.

EXECUTION

We believe that everything we do deserves our utmost effort. Because when video is done right, it has a limitless capacity to move people – so we make sure we always get it right.

Working at Brightcove 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals.  

While remote work arrangements are available for most positions we also offer hybrid or on-site working options in our Boston office, located in beautiful Fort Point harbor. Employees enjoy access to fully-stocked kitchens and social activities including: happy hours, trivia, ping pong tournaments, and events and celebrations of all kinds. You will have plenty of opportunities to meet your colleagues around the globe as we also celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com. 

The BrightcovePrivacy Policyexplains the processing and purposes of any personal information.