The Senior Field Marketing Specialist, Americaswill help develop and execute regional and vertical-specific marketing strategies that align with sales goals and regional business objectives. This role will work closely with sales teams, product marketing, and global marketing teams to create localized campaigns, events, and programs that generate qualified leads and foster deeper relationships with prospects and customers. You will play a critical role in ensuring consistent messaging and execution of marketing programs in the field while measuring their impact and continuously optimizing for performance.

Job Responsibilities 

• Field Marketing Strategy & Execution:
  • Regional Marketing Plans:Execute annual and quarterly regional field marketing plans focused on our land and expand strategy to meet regional sales targets. Work closely with central marketing and campaign teams to align regional needs with overall company and GTM goals and appropriate tactics based on budget, resources, and KPI targets.
  • Event Marketing: Support the planning and execution of field events, including industry conferences, regional roadshows, user groups, webinars, and executive briefings, to drive awareness, engagement, and lead generation.
  • Regional Campaign Development: Design and implement field marketing plans tailored to the specific needs of the Americas region. Work closely with the sales team to align on objectives, messaging, and desired outcomes.
  • Sales Enablement: Collaborate with sales teams to create and deliver targeted marketing collateral, tools, and campaigns that help sales reps engage prospects effectively and drive the sales pipeline.
  • Localized Marketing: Adapt global marketing strategies and content for regional markets, ensuring relevance and resonance with local audiences, industries, and customer needs.
• Cross-functional Collaboration:
  • Collaboration with Sales: Partner closely with field sales teams to ensure alignment of field marketing efforts with sales targets, KPIs, and customer acquisition goals.
  • Collaboration with Product and Corporate Marketing: Work with product marketing and corporate marketing teams to ensure that campaigns and messaging align with the broader go-to-market strategy and brand guidelines.
  • Stakeholder Management: Regularly communicate with key stakeholders, including regional sales leaders, to understand local challenges, opportunities, and feedback on marketing effectiveness.
• Lead Generation & Demand Generation:
  • Demand Generation: Support the development and execute demand generation campaigns that drive qualified leads, nurture existing prospects, and convert them into sales opportunities. Working in partnership with Digital Strategy and Performance Marketing teams. 
  • Account-Based Marketing (ABM): Support the development and implementation of  ABM strategies in collaboration with sales to target high-value accounts and increase engagement and conversion within key accounts. Working in partnership with Digital Strategy and Performance Marketing teams. 
• Measurement & Optimization:
  • Campaign Performance: Monitor, track, and report on the effectiveness of field marketing programs. Use data-driven insights to adjust tactics, optimize for higher engagement, and improve ROI. Work closely with a centralized campaign management team.
  • Marketing Analytics: Leverage tools like CRM systems, marketing automation platforms (e.g., Marketo, HubSpot), and analytics platforms to measure campaign impact and report on key metrics (pipeline growth, event attendance, lead conversion, etc.). Work closely with a centralized campaign management team.
• Budget Management: Manage field marketing budgets for regional programs and events, ensuring cost-effective and efficient execution of campaigns.

Qualifications/Experience 

• Experience:
  • 5 years of experience in field marketing or demand generation in a B2B SaaS or technology company.
  • Strong background in event marketing, including trade shows, webinars, and regional events.
  • Proven experience executing and optimizing regional marketing programs, demand generation, and account-based marketing strategies.
• Skills:
  • Project Management: Strong organizational and project management skills, with the ability to manage multiple initiatives simultaneously and meet deadlines.
  • Sales Collaboration: Experience working directly with sales teams to align marketing efforts with sales goals and drive measurable results.
  • Analytical Skills: Ability to measure the effectiveness of campaigns and optimize based on key performance indicators (KPIs) such as lead generation, pipeline velocity, and sales conversion.
  • Communication: Excellent verbal and written communication skills, with the ability to develop compelling messaging and influence stakeholders.
  • Marketing Technology: Familiarity with marketing automation tools (e.g., Marketo, HubSpot, Pardot), CRM systems (Salesforce), and analytics platforms.
• Personal Attributes:
  • Self-motivated, can-do attitude, with the ability to work independently, manage competing priorities, and adapt to a rapidly changing environment. 
  • Results-driven with a strong focus on delivering high-impact marketing programs that drive business growth.
  • Collaborative team player who thrives in a fast-paced, dynamic environment.
  • Creative, with a keen understanding of how to tailor messages and campaigns to diverse audiences.

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals. We value collaboration, creativity, work/life balance, professional growth and creating an empowering space for open communication. Whether you’re in one of our offices around the world or working remotely you have plenty of opportunities to meet colleagues andcelebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com. 

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

BC21160

Position Overview 

Brightcove is looking for a Sr. Market Research & Analyst Relations Specialist to join our strategy team. In this role, you will oversee Brightcove’s market intelligence, competitive intelligence, and engagement with the analyst community. The goal is to help Brightcove prioritize our market opportunities, optimize our competitive positioning, and inform analysts about the unique value that Brightcove brings to the markets we serve. 

This role requires an understanding of market analysis, competitive analysis, and how to position the Brightcove value proposition for relevant market analysts. The ideal candidate for this role excels at the fundamentals: presenting Brightcove in a positive and professional way, managing analyst relationships effectively, using analyst resources to generate market insights, planning and executing analyst briefings, hosting analyst tours and events, and advocating for favorable analyst coverage in product evaluations and publications.

Job Responsibilities:

• Market research
• Research specific topics at the request of the strategy team or other teams at Brightcove (PM, PMM, Corporate Development, Executives, Investor relations), reviewing articles available through analyst subscriptions
• As needed by the Strategy team, identify analysts with areas of coverage on key research topics and organize analyst query calls with stakeholders to obtain market insights
• Interact with and support the business, solution management, field marketing, solution/partner marketing, field sales, other comms functions, globally and with specific regions as needed
• Review analyst publications for mentions of Brightcove and its competitors and make this information available to cross-functional stakeholders at Brightcove
• Attend and summarize key webinars where topics are relevant to Brightcove’s industry and business
• Advise Brightcove leaders and internal teams about analysts perceptions about Brightcove, competitive insights and industry trends.
• Provide estimates of addressable market for opportunities that pertain to Brightcove’s product and go to market strategies
• Competitive insights
• For each distinct market need that is being addressed by the product strategy, track the competitors that provide the best alternatives in the market
• Compare Brightcove’s capabilities & integrations to competing products
• Provide feedback to Product and Marketing teams about areas where competitors have strengths and which of these strengths are most important to the market
• Analyst relations
• Develop and implement analyst relations plans in alignment with company portfolio and growth objectives 
• Manage purchasing, and price negotiations with analyst relations firms for market research subscriptions 
• Regularly meet with analyst contacts to identify upcoming coverage where Brightcove should be evaluated 
• Drive Brightove participation in major analyst research publications (e.g. Gartner Magic Quadrants, Forrester Waves, IDC MarketScapes), coordinating cross functional teams to complete the detailed questionnaires
• Generate Analyst Relations content, including briefing documents, messaging, competitive positioning, rebuttals, and responses to issues
• Act as editor to ensure evaluations to position Brightcove’s answers in the best light possible with a writing style that is consistent and professional; and obtaining final executive approvals prior to submission as needed
• Manage reporting, results analysis and distribution of all key analyst reports to bring key insights and efficiency to the organization.

Qualifications/Experience:

• Bachelor's degree in Business, Marketing or Communications preferred
• 5+ years of marketing communications experience 
• 5+ years in a strategic analyst relations position 
• A team player with a positive attitude and a collaborative work style
• Trusted relationships with analysts and influencers
• Knowledge of trends in communications and analyst relations
• Exceptional interpersonal, written/verbal communication skills and attention to detail
• Experience working directly with executives, product management and product marketing functions
• Proven and successful in balancing strategic thinking with tactical, detailed execution.
• Ability to be creative, strategic, analytical, and think outside the box to solve problems and secure opportunities
• Ability to develop metrics, build executive summaries and communicate market insights
• Ability to work independently, managing multiple projects simultaneously with minimal supervision
• Strong project management and time management skills

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals. We value collaboration, creativity, work/life balance, professional growth and creating an empowering space for open communication. Whether you’re in one of our offices around the world or working remotely you have plenty of opportunities to meet colleagues andcelebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com. 

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

BC21157

We are seeking an experienced Software Engineer to join our Video Ingestion team. In this role, you will be responsible for building robust and scalable systems to ingest video content for our Video Cloud platform.

Job Responsibilities 

• Design and develop RESTful APIs and microservices for ingesting video, audio, and metadata from content providers.
• Integrate with cloud storage services (e.g. AWS S3, DynamoDb) for reliable media storage and delivery.
• Automate testing and deployment through CICD tools like Jenkins and Spinnaker.
• Create monitors of ingestion systems using tools like Cloudwatch or DataDog.
• Collaborate cross-functionally with other teams within Brightcove's video cloud, including Video Catalog, Delivery, Playback and Encoding teams.  
• Continuously optimize the ingestion pipeline for performance, reliability, and scalability.
• Collaborate with the Customer Success team to respond to customer requests, questions, and issues.
• Provide technical expertise and support to help resolve customer-facing problems in a timely manner.

Qualifications/Experience 

• 3+ years of experience as a software engineer.
• Proficient in Go (Golang) and building RESTful APIs.
• Solid understanding of cloud-native architectures and containerization using Kubernetes.
• Familiarity with JSON data formats and parsing.
• Experience with at least one scripting language (Python, Node.js, or JavaScript).
• Familiarity with AWS services such as S3, SQS, DynamoDB, and CloudWatch.
• Ability to write unit, integration, and performance tests.
• Strong problem-solving and troubleshooting skills.
• Good communication and collaboration abilities.

Preferred Qualifications

• Familiarity with Java.
• Experience with continuous integration and deployment tools like Jenkins.
• Experience with Infrastructure as Code (IaC) tools such as Terraform or CloudFormation.
• Experience with media processing and video streaming technologies.
• Familiarity with content management systems and digital asset management.

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals. We value collaboration, creativity, work/life balance, professional growth and creating an empowering space for open communication. Whether you’re in one of our offices around the world or working remotely you have plenty of opportunities to meet colleagues andcelebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com. 

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

BC21152

Team Overview:

At Brightcove, we're not just a team; we're a community of bright, passionate individuals dedicated to transforming the way organizations connect through video. We believe in the power of storytelling and the ability of video to bring people together, share experiences, and shape the world around us. Since our inception in 2004, we've been at the forefront of revolutionizing the video landscape, empowering our customers to deliver exceptional video experiences across every screen.

As the industry leader in video technology, we're committed to pushing the boundaries of innovation and delivering bold, cutting-edge solutions. We've seen firsthand the profound impact that well-executed video can have, driving business growth and leaving a lasting impression on audiences worldwide.

With over 600 Brightcovers globally, each bringing their unique talents and passions to the table, we've cultivated a culture of empowerment, excellence, and collaboration. This culture fuels our ability to develop groundbreaking technologies, provide unparalleled customer support, and leverage the collective expertise of our global network.

At Brightcove, we take video seriously, and we take pride in doing it as one cohesive team. Together, we're shaping the future of video, and we invite you to join us on this exciting journey.

Position Overview:

Reporting directly to the Chief Marketing Officer, Brightcove seeks a visionary leader for the role of Vice President Digital Strategy, Performance Marketing. This role is pivotal in developing and leading a high-performing team dedicated to building an efficient and scalable full-funnel global marketing engine for both mature and emerging business segments to optimize marketing investments, driving acquisition, engagement, retention, and customer health.

Your role will be crucial in executing our business and product strategy, with a primary emphasis on driving global revenue growth and fostering market development. Leveraging our rich 20-year history of innovation, you will craft a forward-thinking digital strategy and build a center of excellence around performance marketing; which incorporates AI integration to drive Brightcove's global brand and growth-oriented business objectives. Your strategic insights and actionable plans will serve as the cornerstone for establishing clear differentiation and sustained market leadership in a highly competitive and rapidly evolving global video streaming marketplace.

Job Responsibilities:

• Team Development: Build and lead a high-performing digital strategy and performance marketing team; including building a culture of AI experimentation. Cultivate agency and vendor relationships to maximize business potential.
• Strategic Communication: Clearly articulate vision, strategies, and methods to achieve shared goals across the enterprise. Optimize the integration of structure, people, processes, and technology.
• Expert Functional Team Building: Develop a team of subject matter experts and foundational capabilities across paid, owned, and earned channels, supporting B2B full-funnel performance marketing across the buyer and customer lifecycle.
• Digital Center of Excellence: Drive the evolution of Brightcove.com and other digital properties to enhance global engagement and conversion across diverse customer segments, geographies and products. Work with product marketing and digital creatives to deliver optimized web experience that enhance user experience along the buyer journey.
• Multi-Channel Strategy: Lead multi-channel marketing initiatives (social, search, display, email, blog, SEO, etc.) to acquire high-quality leads at target CACs. Partner with Growth teams to support email capabilities and experiment with nurturing strategies that impact customer journeys and adoption.
• SEO/AEO and Content Strategy: Develop and implement an SEO/AEO/SEM strategy to inform content creation, visitor intent and content mapping. Ensure site speed, crawl-ability, and adherence to E-A-T principles.
• Marketing Plan Development: As a center of excellence, work closely with product marketing, growth marketing and campaign management to build recommendations and deliver strong execution in support of marketing objectives. Contribute to a comprehensive marketing plan to build awareness, stimulate preference, drive demand and conversion of ideal customer profile on a global and national scale.
• AI Strategy: Build over time a center of excellence to drive AI integration across the marketing organization; with consideration of overall customer experience. Champion new use cases and “test and learn” approach to drive business impact (efficiency and revenue)
• Budget Management: Oversee the performance media budget, including strategic allocation and channel development, to support full-funnel marketing strategies across global business and regions.
• Data-Driven Optimization: Implement a test-and-learn approach for conversion rate optimization. Use data insights to enhance performance marketing initiatives and report regularly to senior management. 
• KPI Establishment: Define KPIs and targets across the full funnel (visits, conversion, revenue, recall, CAC, LTV). Drive optimization programs to improve results and marketing spend efficiency using advanced modeling techniques. Working closely with Marketing Operations. 
• Technology Evaluation: Collaborate with Marketing Operations to assess and implement technology solutions that meet business goals and scale globally. Reduce tech debt where appropriate. 
• Product Management Methodology: Apply agile best practices to develop a roadmap for enhancing the end-to-end digital experience, reducing tech debt, and fostering digital experimentation and personalization.
• Operational Effectiveness: Establish an operational model for the digital strategy and performance marketing team; including development of a cross-functional RACI, SLAs and workflow processes. Build an agile structure to improve innovation, speed to market and “test and learn” culture across hybrid and global teams.

Qualifications/Experience 

• Bachelor's degree in Marketing, Business Administration, or related field; MBA preferred. 
• 15+ years of experience in driving high performing, data driven, B2B performance marketing and digital transformation; enterprise software and global experience 
• Extensive experience in developing and leading digital strategies for B2B lead generation, customer experience, and engagement working closely with growth marketing organization 
• Experience with building a center of excellence around digital transformation and use of AI to drive business impact; omni-channel experience is a plus.
• Proficiency in data analytics and data science techniques to inform marketing strategies and optimization frameworks; especially in paid search, affiliate marketing, display advertising, retargeting, email, and social media.
• Familiarity with various attribution methodologies and measurement approaches (LTV, ROAS) and online-to-offline measurement techniques.
• Visionary leadership with the ability to set clear direction for senior leadership and translate plans into focused, manageable goals for the team.
• Strategic thinker with a data-driven approach to decision-making and a focus on results and ROI.
• Proven ability to build and lead teams through transformation both internal teams and agency partners ensuring complementary organizational structures and operating models.  
• Committed to team development and ability to act as a “player” and “coach” 
• Excellent communication skills, including the ability to articulate complex concepts in a clear and concise manner; including recommendations supported by solid business logic, insights and data visualization techniques.
• Experience working in fast-paced, agile environments with the ability to adapt quickly to changing priorities and market dynamics. 
• Highly collaborative mindset with the ability to build strong relationships and influence stakeholders at all levels of the organization.
• Intellectual curiosity; ability to question how things are done and provide innovative ways of thinking and getting work done
• Strong analytical, written, and verbal communication skills
• Positive attitude with excellent collaboration skills a must
• Experience with tools and platforms like Facebook Ads Manager, Google Ads 360, Bing Ads, Google Search Console, Conductor, or similar SEO tools. Background in building a modern martech stack including WordPress, SFDC, Gainsight, Adobe, etc.

WORKING AT BRIGHTCOVE 

As the undisputed global leader in powering premium video for our customers, Brightcove recruits and retains highly qualified and motivated individuals, creating an environment where people can innovate and achieve their best, and we reward them for their performance by giving them the opportunity to share in the company’s success. 

Brightcove offers a variety of perks dependent upon where you live, such as competitive compensation, restricted stock units, 401k matching, and tuition reimbursement, as well as unlimited PTO, and more! Brightcove has brand new office space in downtown Boston, Guadalajara (Mexico), and soon London. We have more offices in Funchal (Portugal), Tokyo (Japan), Singapore, Sydney (Australia), Mumbai and Chennai (India). Employees enjoy access to fully-stocked kitchens and social activities in any of our 14 offices globally. 

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. Please apply and if you are not a fit, we would love to keep you in our talent community. We encourage you to OPT into text messaging or the Talent Community at any time. 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you need any accommodations for your interview, please emailrecruiting@brightcove.com. Brightcove’sPrivacy Policyexplains the processing and purposes of any personal information. 

Position Overview 

Reporting directly to the Chief Revenue Officer (CRO), The Vice President of Sales Enablement will be pivotal in driving the success of our customer facing teams by equipping them with the tools, resources, and training needed to achieve and exceed revenue targets. The ideal candidate will have a strong background in sales, a deep understanding of effective SaaS go-to-market best practices, and a proven track record in leading an effective sales enablement team and operation globally. 

Join us in this critical role where you will have the opportunity to build a learning culture making a significant impact on our Global Revenue Teams success. Please note, this role is only considering candidates that are commutable to our Boston office in Fort Point Harbor. 

Job Responsibilities 

• Strategy Development:
• Develop and execute a comprehensive sales enablement strategy that aligns with the company’s overall business objectives.
• Collaborate with senior sales leadership to identify key priorities and productivity goals for the sales team.
• Sales Training and Development:
• Design and implement effective sales training programs to improve the selling skills, product knowledge, and industry acumen of the sales and sales support teams.
• Conduct regular training sessions, workshops, and onboarding programs for new hires.
• Content and Resources Management:
• Create and manage a repository of sales enablement materials, including playbooks, presentations, case studies, and competitive analysis.
• Ensure that the customer facing teams have access to up-to-date and relevant content to support their selling efforts.
• Manage the use of external resources on a as needed basis.
• Manage the programming of an annual sales kick off event.
• Technology and Tools:
• Evaluate, implement, and manage sales enablement tools and technologies to streamline sales processes and improve efficiency.
• Monitor the usage and effectiveness of sales tools and make recommendations for improvements.
• Performance Analysis and Reporting:
• Develop metrics and KPIs to measure the effectiveness of sales enablement initiatives.
• Analyze sales performance data to identify areas for improvement and track progress against goals.
• Cross-functional Collaboration:
• Work closely with marketing, product, and customer success teams to ensure alignment and support for sales initiatives.
• Collaborate with product management to provide feedback on product features and enhancements based on sales team input.
• Leadership and Team Management:
• Lead and mentor a team of sales enablement professionals, providing guidance and support to achieve their goals.
• Foster a culture of continuous learning and development within the sales organization.

Qualifications/Experience 

• 10+ years of experience in sales, with a minimum of 5 years in a sales enablement or related role.
• Experience with B2B2C or B2C sales, enabling sales teams to engage with consumer-facing markets and speak the consumer language.
• 5+ years experience managing and coaching an enablement team
• Proven track record of developing and implementing successful sales enablement strategies.
• Strong understanding of the SaaS industry and video platform technologies.
• Excellent leadership, coaching, communication, and interpersonal skills.
• Exceptional business acumen and systems thinking.
• Strong interpersonal skills, with the ability to build relationships and guide stakeholders at all levels of the organization.
• Experience influencing and building credibility with high-performing teams across cultures
• Adaptability with proven ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Proficiency with sales enablement tools and salesforce.com 
• Bachelor’s degree in Business, Marketing, or a related field; MBA preferred.
• Must be commutable to our Boston office in Fort Point Harbor.

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change.

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, and we actively support a culture where inclusion and growth are at the center. We hire, recognize, and promote employees who are committed to these same ideals. We value collaboration, creativity, work/life balance, professional growth, and creating an empowering space for open communication. No matter where our employees work, remotely or in one of our global offices, employees have plenty of opportunities to meet colleagues and celebrate a variety of personal interests and perspectives.

While remote work arrangements are available for most positions we also offer hybrid or on-site working options in our Boston office, located in beautiful Fort Point harbor. Employees enjoy access to fully-stocked kitchens and social activities including: happy hours, trivia, ping pong tournaments, and events and celebrations of all kinds.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please emailrecruiting@brightcove.com. 

The BrightcovePrivacy Policyexplains the processing and purposes of any personal information.

Are you passionate about working directly with customers and immediately impacting their success? Are you driven by solving technical questions and issues? We are looking for someone who is passionate about providing efficient and accurate technical assistance to our growing customer base of online video publishers. The right candidate is a highly motivated person with experience managing global technical support teams in a customer-facing role. Candidates must have an experienced technical background, a working understanding of web-based technologies, and enthusiasm for customer success.

This is a Global team, so this role will interact closely with support offices in the US, Guadalajara, London, Sydney, Chennai and Japan, as well as with customers worldwide.

Working for Brightcove will give you a unique opportunity to join a fast-growing company and play an integral role in building products and online services that promise to transform the media industry and change the way people all over the world watch videos.

Job Responsibilities 

People Management

• Manage 6+ technical customer service engineers in a multilingual environment.
• Create a team culture and environment that is customer and employee-focused.
• Understand the team and individual’s technical needs by providing regular coaching, mentoring & constructive feedback.
• Develop all levels of employees within our organisation to ensure successful succession planning by setting and tracking development goals and implementing PIP (Performance Improvement Plans) when performance issues are identified. Follow a people-first approach to ensure this.
• Participate as an evaluator of soft & technical skills to support the hiring and interviewing processes.

Response Management, Product & Process Improvement

• Act as a Technical Incident Manager for infrastructure and services outages on large-scale cloud applications (AWS), in-house applications, and local bugs.
• Drive continuous process improvements/initiatives to increase productivity, improve customer satisfaction (CSAT) and consistently meet business KPIs.
• Represent the customer to internal stakeholders in our Product and Engineering teams and ensure that our product and documentation reflect our customers’ needs.
• Participate in global reviews of the organisational tools, performance, and policies and procedures to ensure continuous improvements and standardisation across sites globally.
• Establish and assure adherence to budgets, schedules, work plans and performance requirements.

Reporting & Communication

• Interact with senior management and executives concerning cross-functional areas and responsibilities.
• Clearly communicate updates on performance against targets and objectives to senior management and executives.

Qualifications/Experience 

• Bachelor's degree (Computer Science preferred but not required)
• 8+ years of relevant experience in a customer-facing environment with a minimum of 3+ years in team/people management, with the ability to demonstrate management experience achieving adherence to Service Level Agreements. 
• Experience delivering on global strategic initiatives to improve customer satisfaction and experience.
• Experience managing large enterprise customer partner relationships and advocating for technical issues or needs.
• Required to be flexible, detail-oriented, and organised, as well as have the ability to multitask.
• Native Japanese and business-level English communication skills with a strong customer focus.
• Proven ability to work with the team to quickly and calmly resolve technical issues.
• Exposure to online technical problem-solving and troubleshooting.
• Understanding of internet technologies, including browsers, networking, firewalls & proxy servers.
• Working knowledge of web-based technologies, including HTML, CSS, JavaScript.

Nice to have

• Programming experience with at least one server-side programming language (Ruby, PHP, Java, Swift, Python).
• Familiarity and working knowledge with online video and rich media.
• Exposure to video encoding applications.
• Strong data entry skills.

Special Conditions

• Business level English and native Japanese fluency is required

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, and we actively support a culture where inclusion and growth are at the center. We hire, recognize, and promote employees who are committed to these same ideals. We value collaboration, creativity, work/life balance, professional growth, and creating an empowering space for open communication. No matter where our employees work, remotely or in one of our global offices, employees have plenty of opportunities to meet colleagues and celebrate a variety of personal interests and perspectives.

This role is being offered as remote, hybrid of in office in our innovative Tokyo office. Located at PMO Tamachi 9th floor, 5-31-17 Shiba, Minato-ku, Tokyo 108-0014, we are just 3 minutes walking distance from JR TAMACHI station and Toei Mita/Asakusa line MITA station.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please emailrecruiting@brightcove.com. 

The BrightcovePrivacy Policyexplains the processing and purposes of any personal information.

#LI-Remote

BC21110

Engineering & Product - General Application 

We're always looking for talented, passionate, and inspired people to #joinbrightcove. Don't see the career for you? Apply through our General Application and join our Talent Community. Our Talent Acquisition Team will review your background and keep you informed on future opportunities. 

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

Our Core Values

ONE TEAM

Brightcove people are inquisitive, inventive, and driven by our customers’ success. When we put our heads together, we’re unstoppable.

INNOVATION

We’ve spent more than 15 years as the pioneers of video technology. With 32 industry-defining patents and two Technology and Engineering Emmy Awards, we’ve proven that continuous innovation is in our DNA.

EXECUTION

We believe that everything we do deserves our utmost effort. Because when video is done right, it has a limitless capacity to move people – so we make sure we always get it right.

Working at Brightcove 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals.  

While remote work arrangements are available for most positions we also offer hybrid or on-site working options in our Boston office, located in beautiful Fort Point harbor. Employees enjoy access to fully-stocked kitchens and social activities including: happy hours, trivia, ping pong tournaments, and events and celebrations of all kinds. You will have plenty of opportunities to meet your colleagues around the globe as we also celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com. 

The BrightcovePrivacy Policyexplains the processing and purposes of any personal information.

Sales - General Application 

We're always looking for talented, passionate, and inspired people to #joinbrightcove. Don't see the career for you? Apply through our General Application and join our Talent Community. Our Talent Acquisition Team will review your background and keep you informed on future opportunities. 

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

Our Core Values

ONE TEAM

Brightcove people are inquisitive, inventive, and driven by our customers’ success. When we put our heads together, we’re unstoppable.

INNOVATION

We’ve spent more than 15 years as the pioneers of video technology. With 32 industry-defining patents and two Technology and Engineering Emmy Awards, we’ve proven that continuous innovation is in our DNA.

EXECUTION

We believe that everything we do deserves our utmost effort. Because when video is done right, it has a limitless capacity to move people – so we make sure we always get it right.

Working at Brightcove 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals.  

While remote work arrangements are available for most positions we also offer hybrid or on-site working options in our Boston office, located in beautiful Fort Point harbor. Employees enjoy access to fully-stocked kitchens and social activities including: happy hours, trivia, ping pong tournaments, and events and celebrations of all kinds. You will have plenty of opportunities to meet your colleagues around the globe as we also celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com. 

The BrightcovePrivacy Policyexplains the processing and purposes of any personal information.