Job Description

The Sales Marketing and Customer Success team at Dailymotion aims to be the subject matter experts to convince brands to partner with Dailymotion. We are looking for a Customer Success Manager who is highly motivated and has a hunger to develop media and advertising knowledge.  
 
You will need to be passionate about understanding business drivers for performance and different Dailymotion offerings available to our advertisers. You will be engaging with internal and external stakeholders to transfer Dailymotion offerings into actionable recommendations. You play a key role in helping to grow the North American business by transferring data and insights to recommendations through a storytelling process. You will need to possess strong analytical ability with the ability to be a self-starter to find solutions with minimal guidance. 

Responsibilities
Serve as a key player in delivering proactive offerings using Dailymotion’s data and insights resources by owning tasks and leveraging Data & Insights and AdOps teams. You will also be responsible for developing strategic plans for different advertisers. This includes, but is not limited to, the following:

• Collaborate with the Sales team to process, respond to and present RFPs, working closely with AdOps and Sales Marketing
• Serve as the primary post-sale POC for clients in a designated book of business
• Monitor and influence campaign delivery, troubleshoot and escalate delivery issues to AdOps team when needed
• Collaborate with AdOps to provide optimization for campaigns
• Create, manage, and deliver ongoing Excel reporting for key accounts
• Oversee I/O processing, campaign setup and creative submission from clients
• Build and manage media plans for all live campaigns
• Collaborate with Business Analytics to conduct in-depth data analysis and develop actionable insights/recommendations for future campaigns
• Partner with Business Analytics and Sales Marketing to develop and provide strategic insights, campaign wrap-ups and/or quarterly business reviews to clients
• Work cross-functionally with internal stakeholders to analyze opportunities for key accounts and drive strategic optimizations
• Expand and develop client relationships to build and maintain deep-level partnerships
• Focus on client retention, growth, renewal, and client satisfaction

Qualifications

• Strong interest and 2-4 years of experience in digital advertising 
• Strong English level and multicultural understanding is required.
• Excellent organizational, interpersonal, and communication (written and verbal) skills
• Solid computer skills including intermediate knowledge of spreadsheets (MS Excel), word processing (MS Word), and MS PowerPoint 
• Strong attention to detail and organizational skills; ability to contribute to process improvement, inventing and simplifying within existing processes
• Ability to handle multiple priorities
• Strong analytical skills
• Problem identifier and problem solver
• Ability to function equally well independently and as part of a team

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Description du poste

Contexte :

Dans le cadre de l'expansion de ses activités, Dailymotion cherche à renforcer son équipe de support client. En tant qu'Ingénieur Support Technique, votre objectif sera d'accompagner nos clients lors de leur intégration et de leur offrir un support continu tout au long de leur parcours chez Dailymotion en répondant à leurs questions techniques et sur les produits.

Vous travaillerez au sein de l'équipe Opérations et devrez vous synchroniser et vous coordonner avec différentes équipes internes (y compris les équipes Ventes, Produits, Contenu et Ingénierie) afin de résoudre les problèmes des clients ou de collecter des informations.

Votre expertise technique et votre expérience vous permettront de mentorer l'équipe, de les aider à élargir leurs connaissances techniques et de les guider dans l'amélioration du suivi des tickets les plus complexes.

Vos missions :

Sous la responsabilité du Directeur du Support Client, vous serez en charge des tâches suivantes :

• Interagir avec les clients et les clients Pro pour traiter les demandes de support avancées et d'intégration dans le respect de nos SLA.

• Enquêter, diagnostiquer et résoudre les demandes des clients à l'aide d'outils techniques (requêtes de bases de données, systèmes de logs, etc.) et identifier des solutions pour résoudre leurs problèmes.

• Assurer le suivi des demandes, de leur réception jusqu'à leur résolution, et assister l'équipe dans le suivi des sujets techniques avancés.

• Escalader les sujets en fonction de leur priorité technique et commerciale, et se synchroniser avec les parties prenantes des différentes équipes et niveaux.

• Se tenir à jour des modifications et mises à jour du produit, participer au processus de gestion des changements et anticiper les problèmes potentiels.

• Créer une nouvelle documentation interne (Base de Connaissances) et des documents destinés aux clients (Centre d'Aide) et améliorer ceux existants en collaboration avec les rédacteurs du Support.

• Participer aux appels d'offres (RFP) et définir des solutions qui prennent en compte les compromis entre les besoins techniques, commerciaux et produits.

Qualifications

Vos expériences : 

• Au moins 2+ années d'expérience en tant que développeur ou 3+ années en tant que support technique avancé dans un environnement SaaS.

• Expérience en résolution de problèmes dans un environnement SaaS avec la méthodologie Agile.

• Expérience de travail avec des APIs.

• Expérience professionnelle ou autodidacte et connaissances en HTML / CSS / JavaScript.

• Expérience dans l'utilisation des logs pour le dépannage (Datadog, Kibana, etc.).

• Capacité à apprendre et à améliorer continuellement vos compétences techniques.

À propos de vous :

• Maîtrise courante de l'anglais et du français (parlé et écrit).

• Investigateur, vous aimez résoudre des problèmes et enquêter sur des problèmes techniques.

• Mentor, vous aimez passer du temps avec les gens pour leur expliquer des processus ou des sujets techniques.

• Communicateur, vous êtes à l'aise pour résumer, documenter ou expliquer des situations complexes et synchroniser différentes personnes avec des compétences variées.

• Orienté service, vous aimez aider les gens et les guider pour résoudre un problème.

• Esprit d'équipe, vous êtes à l'aise pour vous synchroniser avec de nombreuses personnes et pensez toujours en tant qu'équipe.

• Sang-froid, vous êtes capable de rester calme et de prendre des décisions évolutives, parfois dans des situations urgentes.

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Description du poste

Contexte :

Dans le cadre de l'expansion de ses activités, Dailymotion cherche à renforcer son équipe de support client. En tant qu'Ingénieur Support Technique Senior, votre objectif sera d'accompagner nos clients lors de leur intégration et de leur offrir un support continu tout au long de leur parcours chez Dailymotion en répondant à leurs questions techniques et sur les produits.

Vous travaillerez au sein de l'équipe Opérations et devrez vous synchroniser et vous coordonner avec différentes équipes internes (y compris les équipes Ventes, Produits, Contenu et Ingénierie) afin de résoudre les problèmes des clients ou de collecter des informations.

Votre expertise technique et votre expérience vous permettront de mentorer l'équipe, de les aider à élargir leurs connaissances techniques et de les guider dans l'amélioration du suivi des tickets les plus complexes.

Vos missions :

Sous la responsabilité du Directeur du Support Client, vous serez en charge des tâches suivantes :

• Interagir avec les clients et les clients Pro pour traiter les demandes de support avancées et d'intégration dans le respect de nos SLA.

• Enquêter, diagnostiquer et résoudre les demandes des clients à l'aide d'outils techniques (requêtes de bases de données, systèmes de logs, etc.) et identifier des solutions pour résoudre leurs problèmes.

• Assurer le suivi des demandes, de leur réception jusqu'à leur résolution, et assister l'équipe dans le suivi des sujets techniques avancés.

• Escalader les sujets en fonction de leur priorité technique et commerciale, et se synchroniser avec les parties prenantes des différentes équipes et niveaux.

• Se tenir à jour des modifications et mises à jour du produit, participer au processus de gestion des changements et anticiper les problèmes potentiels.

• Créer une nouvelle documentation interne (Base de Connaissances) et des documents destinés aux clients (Centre d'Aide) et améliorer ceux existants en collaboration avec les rédacteurs du Support.

• Participer aux appels d'offres (RFP) et définir des solutions qui prennent en compte les compromis entre les besoins techniques, commerciaux et produits.

Qualifications

Vos expériences : 

• Au moins 2+ années d'expérience en tant que développeur ou 3+ années en tant que support technique avancé dans un environnement SaaS.

• Expérience en résolution de problèmes dans un environnement SaaS avec la méthodologie Agile.

• Expérience de travail avec des APIs.

• Expérience professionnelle ou autodidacte et connaissances en HTML / CSS / JavaScript.

• Expérience dans l'utilisation des logs pour le dépannage (Datadog, Kibana, etc.).

• Capacité à apprendre et à améliorer continuellement vos compétences techniques.

À propos de vous :

• Maîtrise courante de l'anglais et du français (parlé et écrit).

• Investigateur, vous aimez résoudre des problèmes et enquêter sur des problèmes techniques.

• Mentor, vous aimez passer du temps avec les gens pour leur expliquer des processus ou des sujets techniques.

• Communicateur, vous êtes à l'aise pour résumer, documenter ou expliquer des situations complexes et synchroniser différentes personnes avec des compétences variées.

• Orienté service, vous aimez aider les gens et les guider pour résoudre un problème.

• Esprit d'équipe, vous êtes à l'aise pour vous synchroniser avec de nombreuses personnes et pensez toujours en tant qu'équipe.

• Sang-froid, vous êtes capable de rester calme et de prendre des décisions évolutives, parfois dans des situations urgentes.

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Job Description

Joining the Dailymotion operations team means helping to create a quality user experience for our professional partners, who today represent almost 90% of the French media.

We are seeking a skilled Integration Engineer to join our specialized AdTech team at Dailymotion, supporting our Ad Operations Team. Reporting directly to the Director of AdTech Specialists, the successful candidate will play a vital role in DSP integration and offering technical ad expertise to various teams, including Operations, Partnership, Product, and Ad Tech Engineers.

Responsibilities:

• Ensure smooth technical integration throughout the cycle, encompassing OpenRTB, Prebid, and VAST, serving as a point of escalation for advanced setups and issue resolution concerning AdTech matters with internal or partner stakeholders.
• Oversee bidder delivery and optimization, managing technical integration, testing, and rollout processes.
• Perform tests and benchmarks, actively promote and uphold best engineering practices within the team, while also developing tools to improve efficiency both internally and externally.
• Proactively address issues, demonstrating creativity and problem-solving skills.
• Foster knowledge sharing across Dailymotion teams, providing AdOps training through checklists, knowledge bases, FAQs, and regular educational sessions.

Qualifications

• Master’s degree in Engineering or a related field.
• Demonstrated ability to work independently and generate innovative ideas.
• Exceptional communication skills, with a track record of presenting technical issues in workshops, events, and meetings.
• Fluency in both French and English.
• Proficient programming skills and extensive knowledge of the web environment (including HTTP, REST API) and SQL (BigQuery).

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Job Description

Dailymotion is a platform where more than a billion videos are watched every month! And we are building the next big thing. We are creating an incredible user experience with the ambition to reinvent video consumption and distribution and are looking for a Product Designer with 3/5+ years experience to join our talented design team that operates remotely.

Our B2B product helps our content creators monetize, monitor, and manage their content. You will be joining our B2B design team and be responsible for designing interfaces and interaction models from inception to release. You will help users achieve their goals through an experience that is simultaneously efficient and enjoyable by collaborating with Product, Data, and Engineering talented professionals to help define the product, as well as focusing on the details of interaction components, labels, and flows. You substantially contribute to defining the “what” as well as the “how” by constantly asking “why?”. To quote Jared Spool, "Great designers fall in love with the problem, not their solution.

Key Responsibilities

• Manage the balance between best practices and invention to create truly exceptional products
• Act as a systems thinker, looking closely at every details while simultaneously understanding the big picture.
• Ability to actively applying human-centered design principles and methods, being a constant advocate for the end-user.
• Ability to produce solutions that answers user needs while enabling production simplicity.
• Use a conceptual approach to design that allows you to think from interaction systems, down to pixel-perfect interfaces.
• Ability to contribute and express Brand design attributes in our product and « web to product » conversion pages.
• Demonstrate outstanding teamwork, collaboration, and project owning, with the ability to both contribute and motivate.
• Support user research and usability testing efforts to ensure the interface is useful and extremely easy to use.
• Use our design framework at its best potential : https://medium.com/dailymotion/dailymotions-product-design-operations-for-facilitating-shorter-time-to-market-981a0a2b53e
• Actively contribute to the vibrancy of design culture both at Dailymotion and in the larger design community is a plus.

Qualifications

• Minimum 3-5 years of in-depth knowledge and experience in interface design of digital products across multiple platforms. preferably SAAS products / media / dashboards / data visualization / administration tools
• Experience applying human-centered design processes including user research methodologies.
• Proficient in a variety of methods to convey ideas from design sprints, wireframes, journey maps, user, flow, quick mockups, to high-fidelity prototypes.
• Ability to transform complex problems into relevant, minimalistic, and elegant experiences.
• Proficiency in Figma, or strong ability to learn new tools.
• Previous experience using and making evolve a design system.
• Ease to work with cross-functional teams including engineering, product management, data insight, user research, copy design.
• Knowledge of web-based technologies and their impact on the feasibility of design solutions.
• Proficiency in designing across responsive web, iOS, and Android platforms.
• Experience working within an agile design and development process.
• Strong influencing, negotiation, and communication skills. (English written, verbal & presentation)
• Must be very organized, analytical, proactive.
• Master in Design (Ensci, Ensad, Strate, Gobelins, Nantes Atl…), in Human-Computer Interaction (HCI), or equivalent professional experience.
• English is our main language so candidates must be fluent.
• French fluency is a plus.

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Job Description

Your main mission as a Marketing & Communications Manager for LATAM will be to work closely with the LATAM Sales Team, International Brand and Communications team and Sales Enablement team. You will be responsible for implementing the local communications strategy and executing tailored activations. Your contributions will be vital to the success of our local strategy, ensuring effective execution aligned with the company's standards and objectives. Your mission also includes ensuring high-quality client experiences, with a focus on participant satisfaction during all events. Our clients primarily include agencies and brands from various industries.

Under the supervision of General Manager for LATAM and inclose collaboration with International Brand & Communications and Sales Enablement teams, you will be responsible for:

1. Planning and Coordination:
   • Collaborate with the team to execute sales & comms campaigns and initiatives.
   • Assist in planning and coordinating sales driven events in LATAM, including public relations events and client-centric activations.
   • Coordinate and communicate with local suppliers and partners to ensure seamless event execution.
   • Work closely with internal teams to ensure effective coordination throughout the event lifecycle.
2. Event Logistics:
   • Manage local event logistics, including space or booth reservations, invitation management, travel coordination, etc.
   • Monitor budgets allocated to events in LATAM.
3. Communication:
   • Collaborate with the Brand and Communications team to develop promotion and communication strategies for local events and content initiatives.
   • Contribute to the creation of communication materials (invitations, programs, etc.).
4. PR & Content
   • Local Benchmark: conduct market research to identify trends, competitive analysis, and customer insights relevant to the LATAM market.

• Support the creation of Spanish and Portuguese-language content for various platforms including press release, social media, blogposts, email campaigns, and video scripts.

1. Team Coordination:
   • Work closely with internal and external teams to ensure effective coordination for Sales & Communications activations release.
   • Contribute to brainstorming sessions and creative discussions to generate new ideas and concepts.
   • Assist in monitoring and analyzing campaign performance metrics, providing insights to optimize strategies and tactics.
2. Sales Enablement collaterals adaptation:
   • Adapt locally relevant advertising offers for Dailymotion advertising in collaboration with the global Sales Marketing team.
   • Implement go to market strategies in collaboration with the Sales team taking into account cultural adaptation for LATAM markets
   • Maintain marketing materials for Dailymotion advertising and insights solutions in the LATAM region (sales pitches, case studies, methodological papers, presentations for agency plenary sessions, advertiser presentations, etc.), in English, Spanish and Portuguese

Qualifications

Required Skills:

• 5+ Years of experience in Sales & Marketing 
• Fluency in Spanish, Portuguese  and English, both written and verbal.
• Education in communication, marketing, event management, or a similar field.
• Excellent organizational and planning skills.
• Ability to work independently and in a team.

We are looking for a dynamic, creative candidate and passionate. A good understanding of international and Italian cultures and the ability to work in a multicultural environment are essential.

If you think you’re the ideal candidate, don’t hesitate to apply with your C.V (In English)!

Talk to you soon!

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Job Description

As part of its growing activities, Dailymotion is looking to enforce its User Solutions Team. You will play a key role in shaping the core foundations of our product and building innovative features in close cooperation with Front Developers, Product Managers, Designers and Scrum Masters. 

• Design and build geo-distributed Backend systems using micro-services 
• Design and build API centric system using GraphQL, REST
• Design and build Queueing System  
• Proactivity on evolutions and improvements 

Techno used:  

• Python, PHP 

• Elasticsearch, MySQL, MongoDB 
• GraphQL, aioHttp 
• OpenAPI, FastAPI 
• Docker, Kubernetes, Jenkins 
• RabbitMq 

Qualifications

Required 

• You have programming capabilities in Python 
• Experience building APIs (hexagonal architecture)
• Experience with SQL databases (MySQL) 
• Experience working with revision control systems like git 
• Ability to learn and improve your technical skills continually 
• Attitude of creating high quality code (complexity, styling, unit testing, functional testing) and knowledge in TDD, learning from peers and always innovating 
• Used to code reviewing and able to point errors and improvements 
• Demonstrated interest in problem-solving and technical innovation 
• Communication skills - able to work effectively with technical and non-technical teammates 
• Level of written/verbal English (documentation, team presentations, meetings)  

Nice to have 

• Experience and capabilities in PHP 
• Experience with continuous integration, continuous deployment testing and automation tools (Jenkins etc.) and Docker 

• Knowledge in microservices architecture 
• Willing to share knowledge 
• Interest in clean architecture, DDD, event driven architecture 

At Dailymotion, we empower candidates to take action. If this job sounds like a great opportunity for you, be confident in your skills, we are always happy to meet you! If needed, we can accommodate our recruitment process for your special abilities. 

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Job Description

Dailymotion is a platform where more than a billion videos are watched every month! And we are building the next big thing. We are creating an incredible user experience with the ambition to reinvent video consumption and distribution and are looking for a Product Designer with 3/5+ years experience to join our talented design team that operates remotely.

Our B2B product helps our content creators monetize, monitor, and manage their content. You will be joining our B2B design team and be responsible for designing interfaces and interaction models from inception to release. You will help users achieve their goals through an experience that is simultaneously efficient and enjoyable by collaborating with Product, Data, and Engineering talented professionals to help define the product, as well as focusing on the details of interaction components, labels, and flows. You substantially contribute to defining the “what” as well as the “how” by constantly asking “why?”. To quote Jared Spool, "Great designers fall in love with the problem, not their solution.

Key Responsibilities

• Manage the balance between best practices and invention to create truly exceptional products
• Act as a systems thinker, looking closely at every details while simultaneously understanding the big picture.
• Ability to actively applying human-centered design principles and methods, being a constant advocate for the end-user.
• Ability to produce solutions that answers user needs while enabling production simplicity.
• Use a conceptual approach to design that allows you to think from interaction systems, down to pixel-perfect interfaces.
• Ability to contribute and express Brand design attributes in our product and « web to product » conversion pages.
• Demonstrate outstanding teamwork, collaboration, and project owning, with the ability to both contribute and motivate.
• Support user research and usability testing efforts to ensure the interface is useful and extremely easy to use.
• Use our design framework at its best potential : https://medium.com/dailymotion/dailymotions-product-design-operations-for-facilitating-shorter-time-to-market-981a0a2b53e
• Actively contribute to the vibrancy of design culture both at Dailymotion and in the larger design community is a plus.

Qualifications

• Minimum 3+ years of in-depth knowledge and experience in interface design of digital products across multiple platforms. preferably SAAS products / media / dashboards / data visualization / administration tools
• Experience applying human-centered design processes including user research methodologies.
• Proficient in a variety of methods to convey ideas from design sprints, wireframes, journey maps, user, flow, quick mockups, to high-fidelity prototypes.
• Ability to transform complex problems into relevant, minimalistic, and elegant experiences.
• Proficiency in Figma, or strong ability to learn new tools.
• Previous experience using and making evolve a design system.
• Ease to work with cross-functional teams including engineering, product management, data insight, user research, copy design.
• Knowledge of web-based technologies and their impact on the feasibility of design solutions.
• Proficiency in designing across responsive web, iOS, and Android platforms.
• Experience working within an agile design and development process.
• Strong influencing, negotiation, and communication skills. (English written, verbal & presentation)
• Must be very organized, analytical, proactive.
• Master in Design (Ensci, Ensad, Strate, Gobelins, Nantes Atl…), in Human-Computer Interaction (HCI), or equivalent professional experience.
• English is our main language so candidates must be fluent.
• French fluency is a plus.

See more jobs at Dailymotion

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