Job Description

M3 Global Research, an M3 company is looking for a Senior Software Engineer, who can thrive in a fast-paced environment developing complex applications to join our cutting-edge engineering team. Our ideal candidate would demonstrate an understanding of software development concepts and development lifecycles using Agile methodologies, object-oriented design, and accepted design patterns and practices. You'll be responsible for assisting with system design, coding, improving application performance, collaborating with other developers, and assisting with testing.

Essential Duties and Responsibilities:

Including, but not limited to the following:

Here’s the revised version with the additions about status updates, scrums, and Agile:

Including, but not limited to the following:

• Lead and supervise the development team, ensuring projects are executed efficiently, aligned with Agile methodologies, and meet quality standards.
• Design, implement, and deliver highly scalable solutions based on modern cloud-based architectures.
• Continuously develop, release, monitor, and improve our systems and services while fostering a culture of accountability within the team.
• Set and actively promote software development processes and best practices, providing mentorship to team members.
• Participate in and facilitate Agile ceremonies, such as daily stand-ups, sprint planning, and retrospectives, to ensure alignment and progress tracking.
• Provide regular status updates to stakeholders, ensuring transparency and clear communication of progress, roadblocks, and timelines.
• Partner with product managers, designers, and engineers across the organization to shape high-impact solutions and deliver high-quality applications.
• Take responsibility for the team’s deliverables, ensuring scope is maintained and work is delivered iteratively while embracing Agile principles.

Qualifications

• Strong expertise in Node.js, with experience building scalable and efficient backend systems and APIs.
• Knowledge of SQL and familiarity with relational databases like Oracle or similar platforms.
• Experience with modern front-end frameworks, specifically React or Angular, and familiarity with Bootstrap for UI development.
• Exposure to additional languages and frameworks such as PL/SQL, Java/JSP, jQuery, HTML5, CSS3, PHP, Ruby, and ColdFusion is beneficial but not mandatory.
• Proficient with source control tools like Git for collaborative development and versioning.
• Knowledge of secure coding practices and familiarity with standards like OWASP Top Ten and SANS CWE, with a commitment to adapting to evolving security threats through audits and ongoing education.
• Team-oriented with exceptional collaboration and communication skills, both verbal and written.
• Exceptional multitasking abilities, capable of balancing multiple projects and priorities effectively.
• An analytical mindset with superior problem-solving abilities and a strong inclination to learn and implement new techniques.
• Familiarity with mobile-first development and responsive design is a plus.

Minimum Experience: 

• 5+ years of experience with Node.JS

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Job Description

The HR Business Partner (HRBP) position is responsible for aligning business objectives with employees, contractors, and management in designated business units within MR operations, specifically Australia, Germany, Sweden, France and other countries as assigned in Europe and Latin America.

The HRBP, Global will support the entire employment cycle, ensuring that effective employee and contractor onboarding, professional development, performance management, retention and engagement strategies are deployed. The HRPB will advise global business/functional leaders and oversee implementation of all people processes like workforce and capability planning, performance management, talent management, succession planning, diversity and inclusion, remuneration, restructuring and other processes.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Proactively partner with managers to ensure HR administrative and strategic operations are fully supported.
• Conduct meetings with assigned business unit leaders.
• Provide HR guidance and performance management guidance to line managers (e.g., coaching, counseling, PIP disciplinary action).
• Engage managers in reviewing developmental needs of their teams.
• Investigate employee relations issues, conducting thorough and objective investigations.
• Ensure HR compliance on all aspects of human resource management activities.
• Partner with Talent Acquisition to ensure that hiring and onboarding needs are met in timely manner.
• Oversee the day-to-day administration of employee benefit program schemes.
• Respond to employee inquiries and requests.
• Champion and monitor successful completion of goal setting and quarterly performance reviews
• Update company policies and procedures in accordance with geographic needs, provide policy interpretation to the team.
• As a part of a global team, work closely with members of M3GR HR to implement company-wide employee initiatives and ensure global consistency.
• Partner with M3 Group CHRO on global projects, employee programs and policies.
• Monitor annual HR compliance and participate in organizational ISO certification.
• Performs other core HR activities and related duties as assigned. You will be part of a global team

Qualifications

Education and Training Required:

• University Degree in HR, Psychology, Business, Law or related fields
• Additional HR Certifications preferred.

Requirements:

• Minimum of 8+ years’ experience within an international organization as HR generalist, supporting multi-brand or multi-unit operations
• Multilingual a MUST– Fluency in English language skills, both verbal and written and ability to read and communicate in French, German.  Italian a plus
• Strong understanding of employment law in France, Germany, Sweden, UK
• Experience with UKG HRIS or similar
• Working knowledge of multiple human resource disciplines, including employee relations, performance management and employment contracts
• Proficient with Microsoft Office Suite, Teams and Outlook

Skills and Abilities:

• Ability to comprehend, interpret, and apply appropriate sections of applicable laws, guidelines, regulations, and company HR policies as applicable.
• Ability to maintain an effective level of business literacy about business position, strategic plans, culture and growth objectives.
• Intercultural sensitivity and experienced in international collaboration
• Excellent time management and organizational skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Experience in integration of new employees as a result of M&A activity
• Independent, self -starter, able to “own” initiatives with minimal supervision
• Superior attention to detail and accuracy in all written documentation
• Excellent responsiveness, interpersonal skills, customer service and communication
• Able to multitask and manage multiple priorities
• Thrives in a very fast -paced environment with high-volume workload

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Job Description

• Prospect and sell to major or enterprise level new clients both in defined territory
• Thought leadership through speaking engagements, trade show presence, blogging, and hosting NAS product solution webinars.
• Communicate market and prospect needs, competitive insight and market trends to upper management
• Meet target digital and core revenue goals through solutions-based selling to prospects
• Achieve revenue goals through the ability to teach for differentiation, tailor approach as required and take control of the sales
• Acts as an advisor as related to acquisition and integration related to sales and marketing

Qualifications

• Relies on extensive experience and judgment to plan and accomplish goals
• 2+ years of experience in SaaS/Recruitment/Human Resource Industry
• Proven experience in meeting/exceeding sales quota’s
• Ability to sell complex technology solutions with a consultative methodology
• Industry expertise/relationships in Talent Acquisition/Human Resources/Employment Branding or Recruitment Marketing is strongly preferred
• Ability to understand client thinking and offer unique perspectives as solution
• Tenacity and drive to encourage decisions
• Strong leadership skills as demonstrated by ability to advise in a senior level capacity
• Ability to comprehend customers value and economic drivers through strong reasoning ability
• 5+ plus years consultative sales experience
• Effective communicator, internal and external, with strong presentation skills
• Excellent collaboration skills to work with internal NAS resources to move deals through the pipeline and set up the Client Services team for success in retention and long-term growth of the account.

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Job Description

Hiring minimum 5 Years of experience in data validation using SPSS with a script-based methodology and Quantum. Willing to work in nightshift.

OVERVIEW OF THE JOB:

Data validation is a live data check performed multiple times during the survey fielding. It is performed to ensure that the survey data matches the survey materials. Identify potential fraudulent respondents that failed the data quality checks and report them. These are subsequently excluded from the final survey data providing ultimate quality data to our clients. A successful candidate needs to demonstrate existing experience in data validation area using SPSS scripts or Quantum.

Essential Duties and Responsibilities:
Including, but not limited to the following:

1. Data validation: 100% accuracy
2. Understand data structure
3. Write programs/scripts to check the data for any errors using tools like SPSS
4. Basic knowledge of Confirmit/Decipher platforms
5. Pro-active communication: 100% meet deadlines
6. Handle multiple projects independently and deliver error free output
7. Review project requirements and execute projects independently as per requirements

PRE-REQUISITES FOR THE ROLE:
Including, but not limited to the following:

1. SPSS
2. Quantum
3. MS Office experience (Excel, Word)

OTHER REQUIREMENTS:

Knowledge, Skill, Ability:
Experience with SPSS or Quantum or both
Ability to learn quickly
Ability to communicate effectively
Ability to work in rotational shifts UK (3pm-12am) / US (6pm - 3am)

Qualifications

Education and Training Required:
Mathematics, statistics, engineering university degree
 

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Job Description

The Team Lead role focuses on providing solutions to clients utilizing a variety of data processing tools and advanced dashboard software. The Team Lead for Reporting, Data Services is responsible for overseeing the output of the team of Analysts as well as individual contributor. Team Lead contributes to improving overall department efficiency by adhering to current best practices as well as contributing to the creation of new best practices, especially those relevant to overlays. This individual works closely with clients as well as internal teams.

A successful candidate has a strong understanding of primary and secondary data deliverables, especially reporting, is collaborative, self-motivated and client focused.  Has an ability to master new tools and processes quickly.

Essential Duties and Responsibilities:

Including, but not limited to the following:

70% - Online Dashboards

Team Lead maintains full responsibility for online dashboards done by themselves as well as their team:

• Thorough review of client materials and preparation of queries in a timely manner.
• Application of internal procedures and methodologies to create client facing dashboards.
• Ability to detect illogical results and capacity to communicate them in a professional manner – with a focus on solutions.
• Deliver assigned tasks in timely and high-quality manner, resulting in high client satisfaction. (Deliverables include dashboards, custom data and advance analytics.)

20% - Process

Team Leadcontributes to development, testing and implementation of global processes relevant to the online dashboarding team.

• They are working on tasks assigned that increase capabilities, efficiency, skillset, and marketplace competitive advantage.
• Expected to spend time reporting and receiving information to and from their manager.

5% - Additional learning

Team Leadstrives to be fully utilized and learn additional tasks as needed within online dashboarding, Coding, Charting, advanced analysis and other departments with spillover work.

5% - Miscellaneous

Team Leadspends time reporting and receiving information to and from their manager and continues to learn the latest technologies in the data collections field. 

Essential Job functions:

Including, but not limited to the following:

1. Maintain regular and punctual attendance
2. Comply with all company policies and procedures

Supervisory Responsibility: Yes

Outcomes:

• % error-free Dashboard / Reports 
• % on-time delivery with early % deliveries expected

Competencies:

• Team management – must be able to successfully lead and retain the team.
• Interact and/or communicate effectively with other departments, clients, vendors with minimal supervision. 
• Able to work as a team player and support others when required.
• Able to multitask, prioritize and effectively manage their time with guidance. 
• Possess basic knowledge of capabilities of tools/platforms used for online dashboards, M3/m360 standards, and how data reports affect the clients’ experience and quality reports.
• Possess a solid understanding of market research tasks relevant to their service specialization (Data processing, data reporting using tools like SPSS, excel, ppt , powerBI etc.) that demonstrates itself in comprehension of client's needs and delivering against these needs in a timely and accurate manner.
• Market research experience (preferably with healthcare surveys)

Qualifications

Education and Training Required:

• Bachelor’s or master’s degree in computer science (B.E./B. Tech/MSc/MCA)

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Job Description

We are seeking a Senior Quality Control Specialist/ Auditor to support the implementation of M3 Wake Research quality initiatives. In this role, you will conduct audits to ensure our operations comply with Standard Operating Procedures (SOPs), local and federal regulations, ICH-GCP guidelines, and specific protocols as needed. Your responsibilities will include a range of auditing activities, such as internal process audits, pharmacovigilance system audits, and study-specific audits, all aimed at enhancing M3 Wake Research’s quality assurance efforts.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Perform comprehensive audits of clinical research protocols as assigned by the M3 WR Quality Team Management and/or upon Sponsor notification of impending audit.
• Prepare for scheduled audit by thoroughly reading and understanding assigned protocol requirements, federal regulations, Good Clinical Practice guidelines and DF/HCC policies.
• Conduct regulatory document review for the selected protocol
• Conduct audit of selected participant’s source documentation including review of the electronic medical record, research files, labs etc.
• Coordinate logistics and troubleshoot problems, such as space and access to electronic records, that may be encountered
• Summarize and present audit findings to the Principal Investigator (PI), Site PIs, and study staff at the end of on-site auditing activities
• Analyze audit findings to appropriately assign major or minor violations, rating the audit, and drafting a Final Audit Report for review
• Document audit findings and outcomes in a formal audit report; maintain data on auditing activities in the
• Interprets regulations and guidance documents governing FDA, OHRP, ICH/GCP and applies the interpretation to daily work per the audit plan.
• Ensures that all human subject or clinical trial audit reports are accurate and of the highest professional quality.
• Participates in selection of protocols to be audited based on risk matrix.
• Evaluates the potential risk of compliance deficiencies related to audit outcomes.
• Assists in the management of external audits by regulatory agencies or business partners.
• Develops organizational metrics of audit finding reports for management as requested.
• Reviews corrective action plans (CAP)/audit responses for adequacy.

Qualifications

• Bachelor’s Degree in a scientific field, or equivalent experience require
• Certified clinical research professional from an approved accrediting organization (e.g., ACRP, SOCRA) preferred
• Deep knowledge and experience with OHRP and FDA regulations governing clinical research and ICH GCP guidelines
• 5-10 years’ experience in clinical research
• Prior work experience in a clinical quality, clinical compliance, or clinical auditing role
• Ability to travel up to 40%, often at short notice
• Ability to effectively communicate verbally and through written communication.
• Ability to project a professional demeanor in representing the department to the broader research community.
• Ability to work independently with minimal supervision.
• Must be detail oriented and well organized.
• Ability to conduct all routine audit activities to expected timelines completely and independently.
• Advanced knowledge of relevant Federal regulations and guidelines on clinical research involving human subjects, and a demonstrated ability to apply the regulations to informing their daily work.

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Job Description

• Lead, support and drive the Research function across all components (including but not limited to team members, technical capabilities, work content, partner / vendor management)
• Strategically develop sourcing paths to identify talent across the healthcare industry within various divisions or verticals
• Create a strategic diversity sourcing process while abiding by legal and ethical standards.
• Research and identify skills, experience, keywords, certifications, etc for various roles.
• Participate in client introduction calls to assist in setting up our recruitment strategies successfully and expeditiously.
• Conduct industry landscapes, competitor analysis and hiring trend data to aide in recruitment
• Contribute to the search strategy session with insights on the talent pool in given locations, industries, and roles.
• Document search strategy and conduct a follow-up review session to validate paths and proposed next steps.
• Provide on-going research help for new path requests throughout each search project.
• Provide additional recruiter support to help interact with potential prospects and aide in sourcing and other internal processes or projects
• Expertly maneuver all tools, resources/subscriptions, and database to identify candidates
• Enter data/parse profiles of selected prospects and load them into individual search projects within a specified turnaround period per request.
• Advise internal employees on best practices for research/recruitment tools
• Develop and teach new research personnel to adhere to internal process, master techniques, and excel in their duties
• Manage vendor relationships with external lead generation platforms
• Provide reporting on usage and effectiveness of external lead generation platforms
• Continuously assess technology resources to recommend innovative solutions that drive efficiency and accuracy for the research and recruiting team
• Any other projects as assigned by the COO or Director of Marketing

Qualifications

• High school diploma or equivalent required.  Bachelor’s degree or equivalency preferred
• +3 years of experience in a supervisory role managing a team
• +5 years of planning, coordinating, and completing complex research projects within deadline

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Job Description

The Mission: 

The mission of the Senior Quantitative Project Manager is to be a communication and relationship liaison between M3, our clients, and other teams involved in the project’s completion. You will directly manage all aspects of each project on time and within budget. This is the ideal role for someone who has experience in international online market research specifically focused on healthcare, sampling, survey recruitment, and collaboration with all teams involved in the project.

Duties include:

• Manage international quantitative market research projects through entire project life cycle including all aspects of managing clients, partners, healthcare professional sample, and consumer sample.
• Work directly with various teams to setup and test survey links and redirects, prepare and send sample, conduct quality/audit checks, managing respondent inquiries and honorarium and all other components of online research.
• Coordinate and lead project kickoff meetings for all assigned studies to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities.
• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
• Monitor productivity and quality of data collection to produce regular updates and progress reports on project status.
• Manage study profitability by monitoring and accounting for all project costs affecting the budget.
• Partner with sales team members and operations staff to address issues and/or make recommendations to improve performance on research studies.
• Work independently to support international teams outside of normal US business hours.

Qualifications

• Bachelor's degree or equivalent work experience preferred.
• The candidate must have at least 5+ years’ experience in market research project management, preferably in the medical/healthcare field.
• The candidate must be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• The candidate must have well-developed analytical and problem solving skills; ability to quickly solve problems as they present as well as proactively identify and resolve potential issues to avoid escalation. The candidate must have the ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
• The candidate must have basic math skills and be able to calculate incidence rate, response rate, honoraria amounts, profit, etc.
• The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software.
• The candidate must have exceptional written and verbal communication skills.
• The candidate must have the ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time.

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Job Description

OVERALL RESPONSIBILITY
As a Bid Coordinator, you have an important role in the Business Sales Cycle. You will support the sales team by providing accurate proposals on time with detailed feedback relevant to the bid.

The client will seek your advice, trust your judgement and value your opinion. You will have enthusiasm for your client’s business bringing your knowledge and expertise to bear in QQFS’ work.

As a Bid Coordinator, you should be competent in putting together bids for your clients; establishing feasibility, competitive pricing, ensuring timescales are met and the business is best placed to support the client.

You will also be given the opportunity to develop and grow few existing accounts by maintaining regular client contact and acting as an ambassador of QQFS. You will be expected to demonstrate initiative and be proactive in developing these accounts.

You will report into the Head of Business Development.

As a Bid Coordinator your role encompasses the following:

• You are responsibility for the bids allocated to you. You will respond to these bids in a timely manner and log them properly in the MR system. 
• You will follow and understand the pricing and feasibility grid, timeline recommendations, have a good understanding of the client’s business and seek advice from the fieldwork team for market specifics in order to provide the best possible and accurate bids.
• You will provide with accurate bid proposals within pre-determined and agreed timescales. 
• You will manage bid documentation and work directly with the Sales team to create competitive bids.
• You will follow up on bids, keep a record of the outcome and if needed discuss change of strategy with the Head of Business Development.
• You will prepare client contracts based on template and reviewing accuracy of client commissioning documents.
• You will support the sales team to achieve targets for revenue, profitability and sales growth.
• You will work together with the other sales team members to deliver the sales target.
• Should you be responsible for existing accounts, you will develop a strong relationship with your assigned account, develop and grow each account as per your objective.
• You should look at current processes and practices and suggest improvements to the Head of Business Development.
• You will ensure that best elements of bids are captured on the Wiki page and developed for future usage.

Teamwork: The Bid Coordinator is the central co-ordination role of the team, providing accurate briefing and ensuring that information is available when required by the fieldwork team or other departments. They should be comfortable working with all department.
It is expected that the Bid Coordinator has the judgment to know when they should seek guidance from their seniors prior to a situation becoming critical and to offer support when they feel it is needed.

Productive Client Relationships: The Bid Coordinator‘s experience should allow them to foresee and forestall potential problems in all Client initiated projects/bids and will work together with the fieldwork team to manage client expectation and deliver the best outcome.

Knowledge of the Client’s Business: Bid Coordinator should move beyond just having knowledge of their Client’s business. They should be capable of using this knowledge whether that is in discussions with the Client or briefing the project team.

Financial responsibility: Project should be sold based on feasibility guideline, pricing list and following discount plan and seek approval with the Head of Business Development if you like to reduce costs further.

Creative Thinking: The ability to look beyond the obvious to find innovative yet relevant solutions is at the heart of QQFS’s offering.

Personal Qualities: This Bid Coordinator is expected to demonstrate enthusiasm and pride in constantly supporting the sales team. You should be keen to learn and exceed expectations and the objectives/targets.

Qualifications

Graduate in any stream 

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Job Description

The mission of the Project Director is to successfully manage and deliver international Market Research projects, providing excellent client service and achieving project financial goals, demonstrating superior level of knowledge and expertise in project management and fieldwork, with strong focus on healthcare and ability to handle projects of high complexity.

The role requires supporting the training and guidance of the more junior team members.

The Project Director is also responsible for contributing and supporting improvement plans on internal processes and client service policies across the project lifecycle.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making, keeping ownership of all aspects of the project, including:
  • Project specifications review, project set up, resource planning, fieldwork and timelines planning
  • Coordination of project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities
  • Programming, translations, overlays and testing, ensuring quality standards and timelines are met
  • Project launch execution and analysis, with detailed feedback to clients with a solution approach
  • Fieldwork management, delivering timely and high quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals
  • Ensure market research participants have a positive project experience by following sampling practices, and ensuring incentive approvals and project queries are handled in timely manner
  • Provide to client the agreed deliverables within expected timelines and quality
  • Meet billing deadlines and goals, ensuring high adherence to internal processes
• Support in the training and management of Junior Project Managers.  As well as the delegation of work. Collaborate with senior management to lead, motivate and develop junior staff.
• The Project Director will ensure, through efficient management and their own administration, all jobs are carried out within agreed timing schedules and budgets to the level expected by both the client and M3.
• Comply with M3’s operating and sampling procedures, and ensure all practices and systems follow the ISO Accreditation.
• Comply with M3’s operating procedures, and ensure all practices and systems follow the ISO Accreditation and M3 policies
• Responsible for guiding and leading junior staff assigned to support and work on projects managed by the Project Director.
• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
• Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies.
• Support the execution client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey

Qualifications

Education and Training Required:

Bachelor’s Degree or equivalent work experience

Minimum Experience: 

Must have 3-5 years’ experience in market research project management, preferably in healthcare

Knowledge, Skill, Ability:

• Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• Able to work well meet deadlines and under pressure.
• Have exceptional written and verbal communication skills.
• Have strong Microsoft Office skills including Excel, Outlook, and Word.
• have well-developed analytical and problem-solving skills.
• Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.
• Have the ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time.

Company Disclaimer: This job description does not represent an all-exhaustive list of all functions and the employee may be required to perform additional duties as assigned by the manager and the company. The company reserves the right to revise this job description at any time.

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Job Description

Essential Duties and Responsibilities:

• Lead projects from initiation through completion, managing timelines, resources, and risk.
• Gather and define project requirements by working closely with stakeholders to understand business needs.
• Act as the Scrum Master, facilitating daily stand-ups, sprint planning, retrospectives, and other Agile ceremonies.
• Maintain regular communication with stakeholders, providing project status updates, timelines, and addressing issues proactively.
• Coordinate with cross-functional teams to ensure alignment on project goals and delivery schedules.
• Identify potential roadblocks and implement mitigation strategies to ensure timely project completion.

Outcomes:

• Deliver projects on time and within scope, meeting stakeholder expectations.
• Ensure clear and consistent communication, keeping all parties informed and aligned.
• Foster a collaborative environment, facilitating team development and high performance.

Qualifications

Competencies:

• Strong communication and leadership skills.
• Ability to manage multiple priorities and adapt to changing project requirements.
• Collaborative mindset with attention to stakeholder needs.

Knowledge and Skills:

• Experience with Agile methodologies, particularly Scrum.
• Proficiency in project management tools (e.g., Jira, Confluence).
• Strong knowledge of project lifecycle, requirements gathering, and stakeholder management.

Education and Training Required:

Bachelor’s degree in Business, Project Management, or a related field.

5+ years of project management experience, with at least 2+ years in Agile environments.

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Job Description

M3 Global Research is seeking an experienced Senior QA Lead to join our Quality Assurance team. This role will be pivotal in ensuring the delivery of high-quality, reliable software by establishing automation testing frameworks, defining testing strategies, and guiding the QA team. The ideal candidate has a strong background in automation testing, excellent problem-solving skills, and a keen attention to detail, working closely with stakeholders to align QA processes with business goals.

Essential Duties and Responsibilities:

• - Develop and implement a robust automation testing strategy, ensuring scalability and efficiency in the testing process.
• - Lead the design and execution of test cases, test scripts, and test data to validate software quality.
• - Collaborate with cross-functional teams to understand project requirements and provide testing expertise during all phases of the software development lifecycle.
• - Mentor and guide junior QA team members, promoting best practices in test automation and manual testing.
• - Establish and monitor key metrics to track QA performance, quality improvement, and testing coverage.
• - Identify and troubleshoot complex issues in testing environments and production.

Qualifications

Competencies:

• Analytical mindset with attention to detail.
• Strong communication and interpersonal skills for cross-department collaboration.
• Ability to work in a fast-paced, agile environment.

Knowledge and Skills:

• Proficiency with automation tools and frameworks (e.g., Selenium, Appium, Cypress).
• - Strong knowledge of testing methodologies, including functional, regression, and performance testing.
• Familiarity with CI/CD pipelines and integration of automated tests.
• Experience in scripting languages (e.g., Python, JavaScript) and SQL.

Education and Training Required:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in QA, with at least 2+ years in automation testing.

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Job Description

The mission of the Associate Director is to manage and oversee a Client service Team. The individual will be a leader for their team by directly coaching and mentoring the staff, building relationships with M3 clients, and working with the team on ensuring projects complete on time and within budget. The Associate Director  will also assist with updating processes and internal systems to ensure the team is working efficiently and collaboratively. This is the ideal role for someone who has management experience in market research, specifically focused on online healthcare research.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Manage, mentor, appraise and develop team members, monitoring team KPI’s and workload distribution.
• Responsible for providing guidance and mentoring members of the operations team.
• Responsible for managing project escalations to ensure the project is completed on time and within budget. This will require the candidate to partner with internal stakeholders to address issues and improve performance on research projects.
• Working closely with senior management to adapt, develop and initiate processes, procedures, and system enhancements.
• Investigating and managing project escalations. The Associate Director will be responsible for ensuring the project is completed on time and to the satisfaction of the client.
• Monitoring productivity and quality of data collection of their team’s projects.
• Overseeing the billing process of the team, and ensuring projects end with expected profitability.
• Support the development and implementation of best practices and policies for client service
• Execute client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey
• Overseeing the training of any new team members, as well as the training needs of current employees.
• Responsible for approving annual leave, expense reports, and quarterly reviews of their direct reports.

Qualifications

Education and Training Required:

Bachelor’s degree or equivalent work experience preferred.

Minimum Experience: 

• 5+ years of experience in Market Research
• 3+ years of project management experience
• Experience in healthcare focused Market Research preferred
• Minimum of 1 year of experience managing employees preferred
• Experience with complex market research projects which could include programming, intricate sampling, international, translations, patients, or patient referrals (preferred)

Knowledge, Skill, Ability:

• Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• Able to work well meet deadlines and under pressure.
• Have exceptional written and verbal communication skills.
• Have strong Microsoft Office skills including Excel, Outlook, and Word.
• Have well-developed analytical and problem-solving skills.
• Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.

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Job Description

• Assist in the implementation and training support for all new tools, resources, or applications
• Participate in the development and implementation of all new technologies or resources that integrate with the CRM
• Assist in identifying additional technologies or resources, as well as evaluating effectiveness of the current model
• Contribute ideas and strategies for automation and efficiencies through technology
• Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks
• Automate processes using Salesforce tools such as process builder, approval processes, flows and validation rules
• Assist in training new users, as well as training current users on new processes or technologies, and continue to grow the Salesforce skill set across the organization
• Document and track all customizations made in Salesforce
• Review upcoming upgrades and seasonal releases for integrated applications
• Work with leadership to develop necessary reports essential to production and the business
• All other duties assigned by CEO, COO or Director of CRM & Technology

Qualifications

• Bachelor’s degree required
• 1+ years of salesforce experience   
• Experience with Dataloader required
• Experience with Sales Cloud required
• Experience in business development/sales strongly preferred
• Implementation experience preferred
• Experience with Marketing Cloud with a focus on Account Engagement preferred
• Experience with CRM Analytics preferred
• Experience with Sales Engagement preferred
• Proven ability to analyze data and make recommendations for improvement to technology, processes, or CRM to leadership
• Ability to effectively complete projects or implementations processes
• Excellent written and verbal communication skills and ability to articulate complex processes
• Demonstrated experience in resolving issues, brainstorming, and problem-solving
• Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, processes, custom views, and other content of intermediate complexity
• Strong understanding of Salesforce best practices and functionality preferred and ability to master new technologies
• Salesforce Administrator certified
• HTML coding preferred

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Job Description

Key Responsibilities:

1. Strategic Partnership: Collaborate with business leaders to develop their Business Unit HR strategies that align with organizational goals. Provide insights and recommendations to enhance workforce capability and operational efficiency.
2. Employee Relations: Act as a point of contact for employee queries and concerns, facilitating effective resolution of issues. Promote a positive workplace culture and employee engagement through effective communication and support.
3. Performance Management: Support the performance management process, including goal setting, performance reviews, and development plans. Provide coaching and guidance to managers on performance-related issues and talent management.
4. HR Policies and Compliance: Ensure HR policies and procedures are up to date and in compliance with UK employment law. Provide training and guidance on HR policies to managers and employees as needed.
5. Data Analysis and Reporting: Use HR metrics and data analytics to inform decision-making and track the effectiveness of HR initiatives. Prepare regular reports on HR key performance indicators (KPIs) for management review.

Essential Duties:Including, but not limited to the following:

• Proactively support managers with the end-to-end employment cycle and all HR operations for a group of independent business units within M3 EU Organization.
• Conduct weekly meetings with respective business unit management and department leaders to provide HR guidance (e.g., coaching, counseling, disciplinary action) and engage them in reviewing developmental, training, capacity and other HR needs of the teams.
• Investigate employee relations issues, conduct thorough and objective investigations and manage grievance processes in accordance with the laws and company policies.
• Ensure HR compliance on all aspects of human resource management activities and policies, including policy reviews and annual HR compliance training.
• Partner with talent acquisition team to ensure successful hiring and onboarding of new starters.
• Oversee the day-to-day administration of employee benefits and all employee queries.
• Work closely with CHRO to implement MR employee engagement projects, including training and process improvement initiatives and direct change management in the assigned business units.
•  Proactively analyze trends, reports and metrics to develop employee solutions, programs and policies. Champion and monitor completion of goal setting and performance review process.
• Performs other HR related duties and responsibilities as assigned.

Qualifications

Requirements:

• 5+ years’ experience as an HR Director or Business Partner
• Minimum of previous 10 years’ experience within HR generalist role
• Strong understanding of UK employment law, experience in Spain’s employment law is a plus

• Experience with UKG or similar HRIS
• Working knowledge of multiple human resource disciplines, including employment contracts in UK
• Must be bilingual in English and Spanish, with excellent language skills, both verbal and written.
• Proficient with Microsoft Office Suite, Teams and Outlook

Skills and Abilities:

• Must learn and maintain an effective level of business literacy about the business units within their support, including strategic plans, culture and growth objectives.
• Ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and company HR policies to support the businesses in UK and Spain.
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices in the organizational business units.
• Excellent time management and organizational skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Experience in integration of new employees and businesses as a result of M&A activity
• Independent, self -starter, able to work on own initiatives and with minimal supervision
• Superior attention to detail and accuracy in all written documentation
• Excellent responsiveness, interpersonal skills, customer service and communication
• Able to multitask and manage multiple priorities
• Thrives in a very fast -paced environment with high-volume workload

Education and Training Required:

• Academic University/College Degree in Psychology, Business, Sociology or related fields, such as HR or Organizational Psychology. Master’s degree preferred
• HR Certified Professional credentials a plus

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Job Description

M3 Global Research is looking for a dedicated Project Manager/Scrum Master to lead critical projects from inception through delivery. This role is responsible for requirements gathering, stakeholder communication, and facilitating Agile ceremonies. The ideal candidate has strong project management skills, a deep understanding of Agile practices, and the ability to manage diverse stakeholders.

Essential Duties and Responsibilities:

• Lead projects from initiation through completion, managing timelines, resources, and risk.
• Gather and define project requirements by working closely with stakeholders to understand business needs.
• Act as the Scrum Master, facilitating daily stand-ups, sprint planning, retrospectives, and other Agile ceremonies.
• Maintain regular communication with stakeholders, providing project status updates, timelines, and addressing issues proactively.
• Coordinate with cross-functional teams to ensure alignment on project goals and delivery schedules.
• Identify potential roadblocks and implement mitigation strategies to ensure timely project completion.

Qualifications

Competencies:

• Strong communication and leadership skills.
• Ability to manage multiple priorities and adapt to changing project requirements.
• Collaborative mindset with attention to stakeholder needs.

Knowledge and Skills:

• Experience with Agile methodologies, particularly Scrum.
• Proficiency in project management tools (e.g., Jira, Confluence).
• Strong knowledge of project lifecycle, requirements gathering, and stakeholder management.

Education and Training Required:

• Bachelor’s degree in Business, Project Management, or a related field.
• 5+ years of project management experience, with at least 2+ years in Agile environments.

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Job Description

M3 Global Research is seeking an experienced Senior QA Lead to join our Quality Assurance team. This role will be pivotal in ensuring the delivery of high-quality, reliable software by establishing automation testing frameworks, defining testing strategies, and guiding the QA team. The ideal candidate has a strong background in automation testing, excellent problem-solving skills, and a keen attention to detail, working closely with stakeholders to align QA processes with business goals.

Essential Duties and Responsibilities:

• - Develop and implement a robust automation testing strategy, ensuring scalability and efficiency in the testing process.
• - Lead the design and execution of test cases, test scripts, and test data to validate software quality.
• - Collaborate with cross-functional teams to understand project requirements and provide testing expertise during all phases of the software development lifecycle.
• - Mentor and guide junior QA team members, promoting best practices in test automation and manual testing.
• - Establish and monitor key metrics to track QA performance, quality improvement, and testing coverage.
• - Identify and troubleshoot complex issues in testing environments and production.

Qualifications

Competencies:

• Analytical mindset with attention to detail.
• Strong communication and interpersonal skills for cross-department collaboration.
• Ability to work in a fast-paced, agile environment.

Knowledge and Skills:

• Proficiency with automation tools and frameworks (e.g., Selenium, Appium, Cypress).
• - Strong knowledge of testing methodologies, including functional, regression, and performance testing.
• Familiarity with CI/CD pipelines and integration of automated tests.
• Experience in scripting languages (e.g., Python, JavaScript) and SQL.

Education and Training Required:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in QA, with at least 2+ years in automation testing.

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Job Description

The mission of the Associate Director is to manage and oversee a Client service Team. The individual will be a leader for his/her team by directly coaching and mentoring the staff, building relationships with M3 clients, and working with the team on ensuring projects complete on time and within budget. The Associate Director  will also assist with updating processes and internal systems to ensure the team is working efficiently and collaboratively. This is the ideal role for someone who has management experience in market research, specifically focused on online healthcare research.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Manage, mentor, appraise and develop team members, monitoring team KPI’s and workload distribution.
• Responsible for providing guidance and mentoring members of the operations team.
• Responsible for managing project escalations to ensure the project is completed on time and within budget. This will require the candidate to partner with internal stakeholders to address issues and improve performance on research projects.
• Working closely with senior management to adapt, develop and initiate processes, procedures, and system enhancements.
• Investigating and managing project escalations. The Associate Director will be responsible for ensuring the project is completed on time and to the satisfaction of the client.
• Monitoring productivity and quality of data collection of their team’s projects.
• Overseeing the billing process of the team, and ensuring projects end with expected profitability.
• Support the development and implementation of best practices and policies for client service
• Execute client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey
• Overseeing the training of any new team members, as well as the training needs of current employees.
• Responsible for approving annual leave, expense reports, and quarterly reviews of their direct reports.

Qualifications

Education and Training Required:

Bachelor’s degree or equivalent work experience preferred.

Minimum Experience: 

• 5+ years of experience in Market Research
• 3+ years of project management experience
• Experience in healthcare focused Market Research preferred
• Minimum of 1 year of experience managing employees preferred
• Experience with complex market research projects which could include programming, intricate sampling, international, translations, patients, or patient referrals (preferred)

Knowledge, Skill, Ability:

• Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• Able to work well meet deadlines and under pressure.
• Have exceptional written and verbal communication skills.
• Have strong Microsoft Office skills including Excel, Outlook, and Word.
• Have well-developed analytical and problem-solving skills.
• Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.

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Job Description

Key Responsibilities:

1. Strategic Partnership: Collaborate with business leaders to develop their Business Unit HR strategies that align with organizational goals. Provide insights and recommendations to enhance workforce capability and operational efficiency.
2. Employee Relations: Act as a point of contact for employee queries and concerns, facilitating effective resolution of issues. Promote a positive workplace culture and employee engagement through effective communication and support.
3. Performance Management: Support the performance management process, including goal setting, performance reviews, and development plans. Provide coaching and guidance to managers on performance-related issues and talent management.
4. HR Policies and Compliance: Ensure HR policies and procedures are up to date and in compliance with UK employment law. Provide training and guidance on HR policies to managers and employees as needed.
5. Data Analysis and Reporting: Use HR metrics and data analytics to inform decision-making and track the effectiveness of HR initiatives. Prepare regular reports on HR key performance indicators (KPIs) for management review.

Essential Duties:Including, but not limited to the following:

• Proactively support managers with the end-to-end employment cycle and all HR operations for a group of independent business units within M3 EU Organization.
• Conduct weekly meetings with respective business unit management and department leaders to provide HR guidance (e.g., coaching, counseling, disciplinary action) and engage them in reviewing developmental, training, capacity and other HR needs of the teams.
• Investigate employee relations issues, conduct thorough and objective investigations and manage grievance processes in accordance with the laws and company policies.
• Ensure HR compliance on all aspects of human resource management activities and policies, including policy reviews and annual HR compliance training.
• Partner with talent acquisition team to ensure successful hiring and onboarding of new starters.
• Oversee the day-to-day administration of employee benefits and all employee queries.
• Work closely with CHRO to implement MR employee engagement projects, including training and process improvement initiatives and direct change management in the assigned business units.
•  Proactively analyze trends, reports and metrics to develop employee solutions, programs and policies. Champion and monitor completion of goal setting and performance review process.
• Performs other HR related duties and responsibilities as assigned.

Qualifications

Requirements:

• 5+ years’ experience as an HR Director or Business Partner
• Minimum of previous 10 years’ experience within HR generalist role
• Strong understanding of UK employment law, experience in Spain’s employment law is a plus

• Experience with UKG or similar HRIS
• Working knowledge of multiple human resource disciplines, including employment contracts in UK
• Must be bilingual in English and Spanish, with excellent language skills, both verbal and written.
• Proficient with Microsoft Office Suite, Teams and Outlook

Skills and Abilities:

• Must learn and maintain an effective level of business literacy about the business units within their support, including strategic plans, culture and growth objectives.
• Ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and company HR policies to support the businesses in UK and Spain.
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices in the organizational business units.
• Excellent time management and organizational skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Experience in integration of new employees and businesses as a result of M&A activity
• Independent, self -starter, able to work on own initiatives and with minimal supervision
• Superior attention to detail and accuracy in all written documentation
• Excellent responsiveness, interpersonal skills, customer service and communication
• Able to multitask and manage multiple priorities
• Thrives in a very fast -paced environment with high-volume workload

Education and Training Required:

• Academic University/College Degree in Psychology, Business, Sociology or related fields, such as HR or Organizational Psychology. Master’s degree preferred
• HR Certified Professional credentials a plus

See more jobs at M3USA

Apply for this job