Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process billions in ecommerce transactions annually through our Commerce Network of thousands of merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. 

COMPANY HIGHLIGHTS: 

• Pedigreed Investors: a16z, Bain Capital, Menlo Ventures, American Express Ventures 
• Attractive Cash Position and Clean Cap Table:$205M fundraise in April 2021 
• Referenceable Customer Base:Over 10K total customers including global leaders Walmart, eBay, Samsung
• Management Team: Strong, veteran management team with strong DNA in the payments, e-commerce, fraud space.  Co-founders are x-PayPal. 

ROLE AND RESPONSIBILITY 

As the Head of Enterprise Customer Success at Signifyd, you and your team will be responsible for our largest segment in the world, our Enterprise North America retailers. In your portfolio, you will be explicitly accountable to two of the company’s top-level KPIs, net revenue retention and product attachment rate. To achieve this, you must be an advisor that leads with data-driven value propositions, but who can also earn the complete trust of a myriad of client personas (executives, finance, risk, payments, operations) while navigating eight-figure deals with Signifyd executive sponsorship. You are the internal and public-facing voice of an incredibly diverse set of stakeholders, while leveraging data and business vision to partner with finance, corporate development, marketing and product teams to plan for future growth. You desire to be the leader of Signifyd's customer success professionals, shepherding our customers and increasing the lifetime value they receive from our products and services as they progress from onboarding through renewal, upsell, and advocacy. You are excited to help scale and mentor a team of ecommerce, risk, and payments consultants and ensure we provide best-in-class partnership for retailers and financial institutions that collectively process hundreds of billions of dollars annually.

Our ideal candidate has a proven track record of leading a high-functioning team responsible for revenue retention and growth at a technology company (ideally) servicing the eCommerce or payments verticals, a passion for mentorship, coaching and data-driven scalability, and an unwavering commitment to providing exceptional customer service.

KEY OBJECTIVES & DELIVERABLES 

• Ownership and delivery of top-level company KPIs, including net revenue retention, NPS and product attachment rate; strategic development and execution towards novel KPIs as Signifyd grows
• Manage a team of high-performing people managers (and their teams of individual contributors) with portfolios of clients ranging in online sales of $75m-$5B in GMV, while providing regular coaching, guidance, and feedback to identify and close new opportunities within the existing customer base to drive consistent, repeatable achievement of revenue targets through disciplined pipeline and upsell, cross-sell, and referral process management
• Develop and foster relationships with executive sponsors at our strategic clients to identify and close new opportunities to achieve upsell/cross-sell quotas, increase customer satisfaction and influence our product roadmap, focusing on how Signifyd can better align our offerings to our client’s long-term goals and strategies
• Serve as an consultative expert and trusted resource on Signifyd’s offerings in the marketplace and value proposition, as well as on competing and adjacent offerings
• Strategize, design and execute cross-functional best practices to increase Signifyd’s value proposition throughout the customer lifecycle and brand experience, identifying opportunities to increase our level of effectiveness within accounts to drive increased contract value and maintain Signifyd’s industry-leading retention rates
• Collaborate with product, marketing and operations stakeholders to execute on rigorously defined and measured experimental GTM strategies for Signifyd’s new products, define end-to-end consultative selling processes for those products, and then collaborate with marketing and sales enablement stakeholders to create, refine and distribute playbooks for use by the broader sales team
• Executive-level presence with outstanding presentation and communication skills, with ability to define and code switch between consultative selling processes for eCommerce/operations, finance, marketing and CX executive personas
• Flexibility to travel as required, 35-50% of time
• Excellent sales, risk and process management and reporting for team performance utilizing Salesforce
• Represent Signifyd at industry events

MINIMUM QUALIFICATIONS:

• Bachelor’s degree and 7+ years client-facing experience, at least 4+ years of which were in a people-management capacity, with track record of improving team performance over time and leading teams to outperform targets
• Enthusiastic and creative leader with the ability to inspire others and create work environments that encourage growth and development
• Proven ability to communicate multi-factored software and service value propositions and drive account growth for enterprise accounts (analytics, platforms, financial and/or technology solutions) with annual spend of at least eight-figures
• Passion for discovering the need for, delivering, and demonstrating multi-factored customer value while nurturing long-term professional relationships
• Distinctive problem solving and analytical skills, combined with insightful business judgment 
• Ability to code switch between technical, business and legal frameworks and translate between same vocabularies and communication styles
• Deep understanding of risk underwriting and a demonstrated ability to negotiate and close complex commercial agreements after appropriately weighing all factors to achieve customer value and protect margin structures

PREFERRED QUALIFICATIONS:

• Experience selling both software and professional services related to the card-not-present payment stack to eCommerce merchants and/or financial institutions
• Fluency with business intelligence reporting platforms (esp. Looker) and pipeline management and accuracy (e.g., Einstein)
• Experience with designing, executing and delivering on board-level growth initiatives
• 2+ years as a business advisor/consultant for enterprise clients and their executives; MBA or equivalent

REWARD PACKAGE:

• Robust cash compensation 
• An equity stake in the company 
• Solid benefits package 
• The personal reward associated with playing a leadership role in the growth of a disruptive business

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Signifyd is looking to expand the Enterprise Accounts team with the goal of establishing mutually beneficial partnerships with some of the largest and most admired brands in the world. We are looking for strategic thinkers and experienced sellers to attract, win, replicate, and deliver innovative business outcomes that continuously improve our own business while helping others grow theirs. 

This is a senior position that extends beyond traditional transactional selling, requiring a consultative, strategic, and creative approach to build trusted advisor relationships across diverse enterprise organizations. It requires a proven track record balancing multiple client priorities, conveying value in ways that resonate across various stakeholders, and building a strong ecosystem of advocates - including C-suite decision makers, internally and externally. 

In this role, you will collaborate with an Enterprise Account Executive to develop and execute a comprehensive strategy for your territory.  You and your AE will be responsible for managing full sales cycles across the territory. 

What to expect in your role: 

• Partner with your Enterprise Account executive to develop and execute on the plan for your territory and account plans.  You will be responsible for initiating the strategy and tagging in your AE to provide support on more complex deals.  
• Lead all aspects of a sales cycle from start to finish both internally and externally including: prospecting, discovery, Proof of Concepts, value proposition positioning and pricing, contract closing and successfully supporting customers through Go-Live
• Serve as a credible SME for prospects, providing education, memorable engagements, compelling content, and thought leadership designed to provide value to prospects, create lasting relationships, and ultimately win new business. 
• Develop creative strategies and storytelling to drive engagement with prospects. Demonstrate ability to use data and insights to overcome objections and craft a compelling value-based solution across multiple shareholders.
• Consistently update Salesforce (SFDC), leveraging this tool as the single source of truth on prospect accounts and opportunities. Capture timely and detailed call/meeting reports, articulating customer needs, deliverables, and next steps to ensure Partners and leadership team are aware of updates. 
• Accountable for driving pipeline, sales, revenue, and meeting or exceeding quota goals in the assigned vertical across the territory
• Partner effectively with SE, CS, Product, Marketing, VE, RI, IM, and other teams to drive initiatives that support the needs of the prospect throughout the deal cycle. 
• Attend industry conferences, sponsored events, and on-sites in order to develop relationships with prospects and expand Signifyd’s network

Qualifications:

• 6+ years of direct field sales experience with a proven track record in developing new business across different verticals including large multi-divisional/multinational companies
• Successful, established track record of business development experience, specifically with senior leadership and C-level executives, within Enterprise Sales 
• Experience selling $400K+ ACV deals
• Self-starter who can demonstrate development, growth and expansion of a territory
• Proven track record of effective outbound prospecting, managing sophisticated enterprise sales cycles and accurate pipeline management and forecasting
• Experience working cross functionally with sales engineering, data science, risk management, and customer success.
• Experience with fraud, eCommerce, payments a plus
• Expected travel: ~15% 

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

We are looking for a Senior Technical Support Specialist to join Signifyd's Customer Support team. This team is composed of support professionals who work most closely with our client’s teams and their systems, supporting their technical needs with expertise and acumen. This will require both conversational and advisory support as well as tactical, and operational support in the form of ad hoc data manipulation and analysis, rapid root cause analysis, technical problem solving, and coordination with Signifyd’s engineering and customer success teams.

As a Senior member of the team, you will play a critical role in helping our clients quickly and efficiently resolve technical and process issues that affect production environments. You will be engaged on escalations, working with cross-functional stakeholders from across the organization: Customer Success, Data Science, Risk Intelligence, Product, Engineering, and more. Your mission is to help our team meet our technical SLAs in all instances and exceed the level of service and satisfaction when engaging with world-class clients.

Our hiring process will select a candidate who thrives in a high-impact, client-facing role that demands both technical acumen and strategic thinking, with an eye for designing solutions for scale and prevention rather than fire-fighting. The ideal candidate will possess a high degree of autonomy, resilience, ingenuity, and creativity. They should also have a demonstrated ability to comprehend, administer, and diagnose complex technical systems, especially alerting and proactive monitoring of massive datasets and the systems that generate them. Experience in data analysis, APIs, and plug-in interfaces with multiple systems, ticket triage and prioritization, and serving as the point of contact for client technical escalations are vital abilities. 

Activities and Responsibilities:

• Via structured analysis and while communicating in multiple modalities, help customers troubleshoot issues that they encounter while using Signifyd’s platform and provide actionable recommendations to resolve problems
• Serve as the technical point of contact during events that disrupt Signifyd’s services, ensuring alignment between client needs and product capabilities and lead technical diligence on solution integration, APIs, and eCommerce workflows
• Clearly and efficiently escalate unresolved customer issues to the appropriate cross-functional teams (especially with engineering and product teams to escalate and resolve technical issues)
• Analyze and interpret large datasets to identify anomalous patterns and trends, leveraging tools like DataDog, Loggly, Jaeger, Python, SQL, and Pandas, and internal datasets via BI visualization (e.g., Looker)
• Document and train cross-functional teams on expected and novel technical interactions and ideal solution states for known and experienced events that disrupt Signifyd’s services

Requirements and Qualifications:

• 7+ years of experience in customer-facing technical support environments, preferably in ecommerce, antifraud or payments-related domains
• Extensive experience with querying and scripting tools (Python, SQL) and monitoring platforms (DataDog, Loggly)
• Participate in a rotational on-call schedule, covering evenings (6 PM – 6 AM PT) on weekdays and one weekend day every other week
• Excellent verbal and written communication skills, with the ability to convey technical concepts to both technical and non-technical stakeholders
• Strong independent work ethic and an ability to troubleshoot complex technical issues and suggest preferred and innovative solutions
• Creative, resourceful, detail-oriented, and highly organized
• Passion for customer service
• Passion for new technology
• Ability to work EST working hours

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Overview:

Signifyd is looking for an analytical and detail-orientedSenior Marketing Operations Manager responsible for owning end-to-end functions ranging from System Administration and Strategy/Planning to Campaign Execution. 

The right candidate will have had success and experience driving forward marketing campaign strategies, process optimization and automation, and marketing tech stack management. This person should also possess the skillset to administer a full suite of Marketing tools.

In this role, the ideal candidate will refine top-of-funnel processes (campaign execution, lead prioritization/scoring, process documentation, data hygiene, self-serve program development, training, etc.). This person will also maintain key MarTech platforms, including Marketo, 6sense, and Bizible, ensuring these tools are leveraged, maintained, and optimized for our GTM teams. Lastly, we’re looking for someone who can also collaborate within the overall RevOps organization, including our RevTech team, on improving Go-To-Market (GTM) data, tools, systems, and insights.

Key Responsibilities

Strategy & Planning:

• Partner with the global Marketing & Sales team to advance strategic initiatives and Objectives and Key Results (OKRs), including campaign tracking, lead scoring/routing, multi-touch attribution tracking, Account-Based Marketing (ABM) programs, and dynamic account prioritization.
• Work as a strategic consultant and partner to the marketing team to define business challenges/gaps and scope projects to address these.
• Work to future-proof our marketing function by improving working methods, creating efficiency/scale, and challenging the status quo. 

Process Rollout, Improvement, & Maintenance:

• Oversee the operational aspects of campaign planning, execution, and measurement. Roll up your sleeves to keep day-to-day tasks and deliverables on track.
• Design and deploy processes that allow the broader Marketing and GTM team to be self-sufficient in creating/managing repeatable and scalable marketing campaigns.
• Collaborate with Marketing, Partnerships, and Sales teams on the development of Intent and Targeting strategies powered by 6sense.
• Develop and document Marketing and RevOps processes and best practices, supporting internal stakeholders with ongoing training and enablement.
• Provide general Marketing and RevOps support (e.g. list imports, data hygiene projects, email and form testing, etc.).

Tools & Systems Management:

• Administer tools and systems changes to facilitate process automation and improvements that enhance GTM efficiency.
• Architect and configure Marketo and other tools to support effective campaign execution/tracking and lead scoring/routing processes to drive pipeline growth.
• Create documentation and enablement collateral on key marketing tools and systems.
• Support vendor management, including renewals/upgrades/downgrades and keeping up-to-date on the latest marketing tools that can be incorporated into existing GTM processes and customer journeys.

Data Management, Reporting, & Analytics

• Maintain a healthy database by running data hygiene initiatives, automation audits, lead and asset management, etc.
• Minimize “bad data” leads entering Marketo and Salesforce through maintenance of filters and controls (e.g. email checks, data scrubs).
• Perform ad hoc system analysis and troubleshooting to ensure each platform is operating properly and no errors are taking place behind the scenes.
• Handle ad hoc inbound requests and tickets to support the marketing team's GTM strategies.

Required Qualifications 

• Bachelor’s degree in Business, Marketing, or a related field. 
• 5+ years of experience in Marketing Operations, with 3 years experience administering marketing tools and systems.
• Advanced knowledge of a modern marketing tech stack, including marketing automation (Marketo certification strongly preferred) and Salesforce.
• Experience with Bizible, 6sense, LeanData, etc. is strongly preferred.
• Highly organized project manager who can balance multiple priorities and deadlines, both independently and as part of a team. 
• Experience with Project Management tools like Jira or Monday.com is a plus.
• Experience supporting a global marketing team with EMEA and LATAM partners
• Ability to translate high-level GTM strategies into system and process requirements.
• Team-first mentality with experience working cross-functionally with Marketing, Partnerships, Sales,, Finance, and Legal teams.
• Strong verbal and written communication skills.
• Passionate about Marketing/Revenue Operations and staying current with industry trends.
• Thorough understanding of the B2B sales process.

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

We are looking for an Enterprise Solutions Engineer to join our Solutions Design team of highly skilled and influential technical consultants supporting our largest merchants. Solutions Engineers are trusted partners to the pre and post-sale process internally and externally, serving as technical experts and helping ensure a smooth transition for our customers on the technical side.  

As an Enterprise Solutions Engineer you will play a critical role in assisting the Sales department to win new business, and designing solutions that the Implementations department can bring to production quickly. You will work with many inter-departmental groups to provide guidance and improve our tools and resources that lead to faster sales cycles, better products, and happier customers. 

Activities and Responsibilities:

• Proactively partner with the GTM team on deal strategy through discovery, problem finding and value proposition discussions.
• Prioritize and manage relationships with internal and external stakeholders on pre and post-sales processes to ensure a smooth transition for customers and partners.
• Lead technical discussions on solution integration, APIs, and eCommerce workflows 
• Respond to RFPs and Security Questionnaires.
• Demonstrate Signifyd products, capabilities, and value to prospects and customers.
• Develop and deliver training and educational assistance to prospects and customers.
• Conduct research and solve problems surrounding new solutions and unique integration scenarios.
• Document customer expectations and order flows to clearly outline the known current state and the desired future state.
• Work hand-in-hand with the Signifyd Implementation Services and Customer Success teams to provide the best possible on-boarding experience for customers.
• Lead proof-of-concept discussions and design to reinforce Signifyd’s position as the market leader.

Requirements and Qualifications:

• 5+ years of experience in a customer-facing technical position, ideally in SaaS 
• 3+ years of experience in customer-facing sales/pre-sales environments.
• Strong independent work ethic.
• Ability to analyze complex situations, develop associated action plans and lead peers towards achieving key objectives.
• Creative, resourceful, detail-oriented, and highly organized.
• Excellent presentation skills virtually and in-person.
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Strong technology tool skills (Slack, Looker, Excel, Google Suite, LucidChart, Confluence, Salesforce.com, etc.).
• Experience working with JSON and APIs.  
• Strong project management skills (coordinating, project leading, resource management, delegation, follow-through, etc.).
• Enjoy/Willingness to travel (up to 20%).
• Passion for customer service.
• Passion for new technology.
• Background in eCommerce, financial/payment systems, fraud mitigation and/or data science is a plus.
• Experience with Python, JavaScript, SQL and/or other web, programming, scripting tools is a plus.

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

The Senior ABM & Campaigns Manager will manage all aspects of the campaigns from inception to launch, optimization, and ROI reporting. This role is pivotal in driving our marketing efforts towards targeted accounts, aligning closely with revenue objectives to maximize revenue generation and customer acquisition. The ideal candidate will possess a strong blend of strategic thinking, creative problem-solving, and hands-on execution skills. You will frequently collaborate with content marketing, digital,  field marketing, and sales to identify campaign opportunities, support regional campaigns, and deliver strategic ABM plays. 

Key Responsibilities 

• Lead the end-to-end planning, execution, and optimization of multi-channel ABM campaigns leveraging marketing technology platforms. Monitor campaign performance in real-time, conduct A/B testing, and iterate strategies for continuous improvement.
• Establish key performance indicators (KPIs) to measure the effectiveness of ABM initiatives. Track, analyze, and report on campaign performance, pipeline impact, and ROI to stakeholders regularly. 
• Define account tiering and execute 1:many,  1:1 and 1: few ABM campaigns accordingly that drive target account engagement and contribute to quarterly and annual influenced pipeline goals.
• Continually measure, monitor, and drive improvement in program approaches; employ industry best practices and look for opportunities to increase the effectiveness and efficiency of the ABM program.
• Leverage multiple sources of intent and 1st party data to fuel campaign decision-making and define tactical approach. 
• Collaborate with field marketing to develop campaigns that take advantage of opportunities surfaced by sales and channels, including one-off prospecting campaigns, ABM, and integrated omnichannel campaigns.
• Analyze campaign data via 6Sense, marketing automation, Salesforce, and similar platforms. 
• Capture and document campaign requirements and project plans, supplying to internal marketing and external partner audiences.
• Project manage the development of messaging, creative, content, and other necessary assets for digital campaign execution.
• Manage campaign tactics, including display advertising, direct mail, social, video, nurture, and influencer marketing to support campaign goals.
• Work with Revenue Operations to create and manage email campaigns, including but not limited to HTML builds, proofreading, abiding by brand guidelines, and email testing across multiple surfaces.
• Ensure all marketing campaigns are delivered on time, within budget, and meet or exceed benchmark KPIs.
• Strive for continuous improvement in campaign effectiveness.
• Work with field marketing and Sales to strategically prioritize and group accounts and revenue goals for ABM campaigns according to opportunity, buyer need, persona, solution, and buying cycle.
• Report campaign results (KPIs, ROI) to senior management, explaining variances and recommending future campaign optimizations.

Requirements:

• Experience building campaigns for strategic segments. 
• Five or more years of experience in the tech industry in a digital marketing or field marketing role with at least 3-5 years of experience running ABM plays.
• High level of familiarity with retailer and ecommerce space.
• Experience with ABM or Market Signal and Intent platforms a plus (e.g. Terminus, Demandbase, 6Sense, Folloze,  Mutiny,  ZoomInfo, Sendoso).
• Extensive experience working on a variety of marketing campaigns from strategy to deployment, including reporting and optimization.
• In-depth, hands-on experience with digital campaigns and marketing automation tools, tactics, processes, and responsibilities; the buyer's journey, ideal customer profiles & buyer personas, marketing technology, strategy, and customer experience. 
• Recent experience with digital marketing channels, including Search and digital advertising. Familiarity with SEO.
• Experience with Google Analytics and BI tools (e.g., Tableau)
• Experience with CRM and automation platforms. SFDC and Marketo are preferred.
• Working knowledge of marketing attribution. 
• Bachelor's degree in Marketing, Digital Marketing or related field. MBA in marketing or strategy is a plus.

Core Competencies

• Excellent verbal, written, and interpersonal skills.
• Customer-focused. Advocate for customer-centric, outcome-driven messaging.
• Continuous learner. Stay current on digital marketing (especially email marketing), best practices, and new developments in the field.
• Take the initiative to identify opportunities and execute within the bounds of corporate and regional budgets.
• Problem solver. Be a digital problem solver – ability to troubleshoot when things do not work as they should.
• Data-driven, focused on KPIs that drive ROI.
• Organized, detail-oriented. Project management and collaboration skills.
• Collaborative team player. Comfortable working in a fast-paced, changing environment. Enjoy contributing to a fun and energetic culture of empathetic and driven people!
• Big picture perspective. Able to apply business acumen to marketing challenges.
• Critical thinker. Good judgment. Able to independently make and support decisions.

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

We are a rapidly growing B2B company seeking an experienced Paid Media Marketer to help drive lead generation and optimize our paid media and account-based marketing campaigns. This role will directly support our Senior Demand Gen Marketing Manager with initiatives across various digital channels, helping us achieve our growth and revenue goals.

The Paid Media Marketer will execute and optimize multi-channel advertising strategies to drive high-quality leads and conversions for our NORAM sales segment. This role requires hands-on expertise in SEM, social media advertising, and strategic oversight of budget and performance metrics.

Key Responsibilities

1. Search Engine Advertising Management: 

• Execute and optimize search advertising campaigns across platforms like Google Ads and Shopify Ads.
• Conduct in-depth keyword research to find new opportunities and expand reach. 
• Do weekly negative keyword mining/sweeps to reduce wasted spend 
• Recommend keyword match-type strategies
• Provide forecasting and budget recommendations.
• Implement and optimize third-party audiences and provide competitive quarterly reporting.
• Analyze campaign performance to shape overall marketing strategy, identify key lead generation sources, and improve lead conversions.
• Use a testing process to prove hypotheses and recommend performance optimizations.
• Partner closely with the web and digital teams to identify website user-experience improvements, conduct regular A/B testing, and optimize conversion rates. 
• Take on ad-hoc marketing and demand gen projects as needed. 

2. Social Media Advertising Management

• Support social media advertising efforts primarily on LinkedIn, with potential campaigns on Facebook, Instagram, and TikTok.
• Develop and optimize campaigns for targeting, bid, and budget management.
• Drive creative development, including ad copywriting, asset management, and creative testing.
• Develop a continuous testing roadmap to enhance campaign performance.
• Take on ad-hoc marketing and demand gen projects as needed. 

Qualifications

• 5+ years of experience in demand generation, paid media management, or a related field, preferably within a B2B setting (previous employment in ecommerce and SaaS industries is a plus)
• Proven expertise in managing SEM and social media advertising platforms, including Google Ads, LinkedIn, and other relevant channels.
• Ability to analyze marketing data and derive strategic insights and opportunities. 
• Excellent communication and organizational skills with the ability to manage multiple campaigns and projects.
• Has experience building and implementing full-funnel acquisition campaigns, inclusive of integrated tactics to drive a prospect from the awareness stage through purchase
• Expert collaborator with cross-functional teams
• Self-starter mentality with a strong sense of ownership, ability to work autonomously and navigate and succeed in ambiguity

Benefits: 

• Competitive freelance/contractor rate.
• Flexible, remote working environment.
• Opportunity to work with a dynamic team in a high-growth industry.

Application Instructions:
Interested candidates should submit their resume, portfolio, or examples of previous campaign work. We look forward to learning how you can help us accelerate our demand-generation efforts!

#LI-Remote

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

As a Senior Value Engineer you will work cross functionally to assist the Go to Market team win new business, upsell new products, and retain existing customers. The first component will be to investigate and evaluate our existing data to craft and support value selling narratives to our prospective merchants. This role reports directly to the Value Engineering and Proposal Manager and roles into the larger Go to Market team. 

Activities and Responsibilities:

• Lead and facilitate workshops, interviews, and discovery sessions with customers to understand their business goals and deliver tailored value assessments.
• Create and deliver compelling business case presentations and ROI analyses aimed at both individual contributors and senior customer executives. 
• Interpret our data to provide compelling industry insights or benchmarks to our merchants to help quantify the value impact Signifyd will have on their organization
• Educate and support the sales organization with value engineering tools and methodologies to enhance value-based selling.
• Provide training on value engineering best practices, manage a library of value frameworks and sales assets, and contribute to the creation of new value tools and collateral.
• Work with product marketing, marketing, sales and customer success to develop and standardize thought leadership content, value propositions, and competitive positioning.

Requirements for position:

• 7+ years of professional experience, ideally with 3-5 years in a value management / business value services role.
• Strong verbal and written skills for crafting presentations, articulating complex ideas, and building compelling business cases.
• Proven ability to work with Sales, Solution Engineers, Pricing, Marketing, Implementation, Customer Success and other Go To Market teams.
• Ability to build relationships both internally and externally to understand the underpinning needs of prospects and customers in terms of delivering proposed business value. 
• Background in eCommerce, financial/payment systems, fraud mitigation is a plus
• Experience using Business Intelligence tools (Looker, Tableau, etc.) is a plus
• Travel expected: 10% internal/external as needed.

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

We are seeking an experienced Front-end Software Engineering Manager who has a solid background in building and managing teams that build innovative and highly-scalable products, with a focus and emphasis on front-end UI/UX development. Your proven track record of managing a team of engineers to solve complex problems enables you to deliver big business impact.

Responsibilities:

• Manage a team of talented engineers to motivate them, provide guidance, and promote positive culture for the success of the team
• Own the end to end delivery and timeline of features including design, development and testing
• Mentor and coach your team members individually with the right balance of direction and support
• Actively work alongside internal stakeholders to manage and prioritize engineering initiatives, infrastructure changes, maintenance, and new feature requests
• Operational Excellence - monitoring & operation of production services
• Career management and development of direct reports

Required Skills:

• BS, MS or PhD in computer science with at least 5+ years of industry experience
• 1+ years managing developers
• Proven track record of shipping software, meeting committed deadlines
• Excellent written and spoken communication skills
• Deep hands-on technical expertise in Typescript, React web apps
• Experience in technical escalations on critical issues
• Managed a team of 3+ engineer

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

The Security Risk Associate plays a vital role within Signifyd's Information Security and Compliance department, actively enhancing our robust Governance Risk and Compliance (GRC) program. Joining our team means you'll collaborate closely with the Security Risk Manager to tackle administrative security tasks and ensure our organization's security posture remains to the highest standard. Your contributions will be pivotal in maintaining and advancing our commitment to cybersecurity and providing assurance to our customers and stakeholders.

Responsibilities

As a Security Risk Associate team member, you will perform the following duties:

• Facilitate the review and updates of security related policies and procedures;

• Contribute to ongoing security and compliance risk and gap assessments;

• Administer and plan security awareness training, including phishing simulations, announcements attendance, and engagement;

• Perform ongoing and annual tasks and request fulfillments related to the Signifyd's external audits and reviews;

• Support internal and external audits with collecting and analyzing preliminary evidence, preparing audit materials, etc;

• Perform third-party vendor management security due diligence reviews assessing vendor risk and controls;

• Conduct office security assessments to ensure compliance and evaluate the effectiveness of current security controls;

• Contribute to business continuity and disaster recovery planning, assessments, and exercises;

• Conduct regular access reviews on important systems;

• Fulfill customer security questionnaires and complete standard information gathering (SIG) reports, while maintaining Signifyd's internal knowledge library to ensure answers remain up to date;

• Assist in researching industry best practices, interpreting compliance requirements, and understanding their impact on Signifyd operations;

• Assist in preparing internal reports and maintaining documentation to support compliance efforts;

• Proactively participate in other GRC initiatives, offering insights and suggestions to enhance operational efficiency based on observations.

Qualifications

• You must have a passion for security work;

• Display highly organized, interpersonal, and communication soft skills;

• Have at least 1+ years experience participating in at least one of audit type: PCI-DSS, ISO 27001, SOC2, SOX 404(b), or similar

• Have 1-3 years of experience in a security program analyst or GRC-related role

• Have at least 1+ years of experience conducting and responding to customer security assessments and audits

• Ideal candidates will possess college degree and/or related professional certifications such as BS in business or information technology, CISA, CISM, CISSP, or similar

• Familiarity with additional security frameworks, privacy regulations, and standards (such as NIST, SIG, GDPR, CCPA) is an advantage.

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

The Security Engineer at Signifyd assists cybersecurity operations and vulnerability management across the organization. This role works with other security engineers and analysts on the team by contributing integrations, implementations and reviews with our security systems. They setup, configure, and use these solutions to identify threats and vulnerabilities within our networks and applications then cross coordinate with other departments to ensure timely remediation. The Security Engineer reports to the Director, Head of Information Security and Compliance while supporting the Security Risk Manager with auditable evidence of control effectiveness.

Responsibilities

You will perform the following responsibilities alongside other members of the information security team:

• Engineer data feeds, rules, and tuning for the system information and event manager (SIEM);

• Triage security operations center (SOC) alerts as the Level II/III escalation support;

• Triage secrets scanning, static application security testing (SAST), dynamic application security testing (DAST), and software composition analysis (SCA) tools;

• Triage cloud security posture management (CSPM), infrastructure as code (IaC) security scanning, and attack surface violations;

• Identify patch management gaps using our vulnerability management software and collaborate with IT and Engineering teams on resolutions;

• Perform internal security testing, assessments, and triaging of alerts from security tooling;

• Conduct secure code reviews, secure design reviews, and threat modeling activities;

• Support GRC activities through control evidence collection;

• Contribute to operational support activities for all security capabilities. This includes preparing self service operational support documentation for developers and project teams, responding to internal support chat groups;

• Contribute to design and development of observability metrics and monitoring capabilities for all security capabilities utilizing DevOps or SRE principles;

• Support the creation and publication of metrics on security functions usage and remediation status for consumption by developers and project teams.

Requirements

• Ability to automate or develop basic tasks in at least one programming language such as: Java, JavaScript, Python

• Professional certifications such as WAPT, PPT, OSCP, etc and/or computer science degree;

• 1+ years security engineer experience or 2+ years as a Security Analyst or equivalent;

• Experience working with cloud technologies such as: AWS, GCP, Azure, Docker/Kubernetes.

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

At Signifyd, we’re on a mission to revolutionize the ecommerce experience by providing cutting-edge fraud protection solutions that empower businesses to thrive in the digital age. We are seeking a Partner Manager to join our Partnerships team, reporting to the Director of North American Partnerships. You will have primary responsibility for maintaining, developing, and building new relationships with Ecommerce Agencies and System Integrators, primarily within the New York and East Coast market.  

You will be at the forefront of our partner engagement efforts, leveraging your expertise to nurture existing relationships and develop new ones with our agency partners and solutions integrators. You will achieve success by working closely with the greater Partnerships Team, as well as the Sales, Marketing, Product Marketing, Content Marketing and Event Marketing teams to drive activities and outcomes that support Signifyd’s thriving partner ecosystem and drive.  Your goal is to drive quality referrals to the sales team, support partner deal progression efforts,  and expand Signifyd’s presence and awareness with our partners.  

If you are passionate about creating compelling partnership strategies and driving exceptional outcomes, we would love to hear from you. Join us in shaping the future of ecommerce!

Key Responsibilities

• Develop and expand relationships with influential staff at the world’s best ecommerce agencies and systems integrators, interacting with Signifyd’s Tier I and Tier II agencies.  
• Use indirect influence to educate agency partners on Signifyd’s value proposition by telling compelling stories about why Signifyd is a solution they should recommend to merchants, leading to an increase in quality referrals from our partners. 
• Create and execute compelling partner campaigns that drive ongoing engagement from agency partners 
• Independently coordinate event sponsorship activities and logistics with partners, including in person attendance when needed
• Support the greater partnerships team in ongoing relationship maintenance and growth, sharing best practices and documentation
• Define, prioritize, and drive partner growth and development through intra- and cross-department coordination with CS, Sales, Marketing, and other teams.
• Drive partner engagement on partner management platform by maintaining the portal and refreshing content
• Ensure timely and effective execution to hit revenue targets and objectives
• Partner closely with sales to support deal progression as needed and be highly responsive and collaborative to internal and external requests that help progress deals and partner relationships.  
• Adhere to all company policies, procedures, and company values

Required Qualifications 

• 2-4 years of customer-facing experience, ideally in a B2B setting; partner marketing experience a plus
• One or more years experience working with Ecommerce agencies is highly preferred
• Experience and comfort with creative thinking to develop new, effective, ROI-driving partner activities
• Strong relationship building skills; comfortable presenting to groups of 10-25+ people virtually or in person
• Willingness to own and manage a pipeline of leads and coordinate with sales to assist on deal progression
• Strong organizational skills and ability to self-manage; can drive multiple-stakeowner projects from start to finish
• Ability to work effectively with a variety of colleagues across multiple functions and geographies
• Strong attention to detail and work ethic
• Experience with standard CRM, Project Management tools, G Suite (Google Docs/Slides/Sheets) and MS Office (Word, Excel).
• Strong verbal and written communication skills, as well as the ability to work effectively across internal and external organizations
• Must possess exceptional problem-solving, analytical, and research skills
• Bachelor’s degree or equivalent experience
• Ability to travel within the US and Canada approximately 25% of time

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

We are looking for a Senior Solutions Engineer, Strategic Accountsto join Signifyd's Solutions Design team. The Solutions Design team is composed of Solutions Engineers who work most closely with our Sales teams, supporting the technical needs of deal teams with their expertise and acumen. This will require both conversational and advisory support as well as tactical, operational support in the form of ad hoc data manipulation and analysis, rapid prototyping, and technical problem solving.

As a Staff Solutions Engineer focused on Strategic Accounts, you will play a critical role in helping our Sales team win new business and design solutions that the implementation department can  quickly bring to production. You will be engaged on our most critical accounts and opportunities, working with cross-functional leaders from across the organization: Sales, Data Science, Risk Intelligence, Product, Engineering, and more. Your mission is to help our team achieve our most important and most challenging technical demands when engaging with potential new customers.

Our hiring process will select for a candidate who thrives in a high-impact, client-facing role that demands both technical acumen and strategic thinking. The ideal candidate will possess a high degree of autonomy, resilience, ingenuity, and creativity. They should also have a demonstrated ability to comprehend, administer, and even build complex technical systems. Experience in data analysis, engineering, software development, and/or project management are vital abilities. 

Activities and Responsibilities:

• Collaborate with strategic account teams to design and optimize machine learning solutions for high-value retailer and financial services clients to solve account integrity, payments, fraud, abuse and logistics problems
• Serve as the technical point of contact during the pre-sales process, ensuring alignment between client needs and product capabilities and lead technical discussions on solution integration, APIs, and eCommerce workflows
• Lead proof-of-value exercises and reliably win deals and reinforce Signifyd’s position as the market leader
• Conduct in-depth technical demonstrations and presentations, addressing client-specific challenges
• Develop custom scripts and tools to support unique client requirements
• Work closely with engineering and product teams to escalate and resolve technical issues
• Analyze and interpret large datasets to identify fraud patterns and trends, leveraging tools like Python, SQL, and Pandas
• Accompany the post-sales implementation process to ensure continuous improvement of pre-sales technical processes and solutions
• Partner with the Value Engineering and Sales teams to respond to RFPs and security questionnaires
• Design engaging content and training to demonstrate Signifyd’s value through our products and capabilities to prospects and customers
• Conduct research and solve problems surrounding new solutions and unique integration scenarios
• Document customer expectations and order flows to clearly outline the known current state and the desired future state.

Requirements and Qualifications:

• 5+ years of experience in customer-facing sales/pre-sales environments, preferably in antifraud or payments-related domains
• Experience with Python, JavaScript, SQL and/or other web, programming, and scripting tools 
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Strong independent work ethic and an ability to troubleshoot complex technical issues and build innovative solutions under tight deadlines.
• Creative, resourceful, detail-oriented, and highly organized.
• Excellent presentation and communication skills virtually and in-person.
• Enjoy/willingness to travel (up to 20%).
• Passion for customer service.
• Passion for new technology.

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

At Signifyd, we’re on a mission to revolutionize the ecommerce experience by providing cutting-edge fraud protection solutions that empower businesses to thrive in the digital age. We are seeking a Partner Associate to join our Partnerships team, reporting to the Director of North American Partnerships. You will have primary responsibility for maintaining, developing, and building new relationships with emerging partners in the ecommerce agency and technology space across North America, as well as supporting overall team operations. 

You will be at the forefront of our partner engagement efforts, leveraging your expertise to nurture existing relationships and develop new ones. You will achieve success by working closely with the greater Partnerships Team, as well as the Sales, Marketing, Product Marketing, Content Marketing and Event Marketing teams to drive activities and outcomes that support Signifyd’s thriving partner ecosystem.

If you are passionate about creating compelling partnership strategies and driving exceptional outcomes, we would love to hear from you. Join us in shaping the future of ecommerce! 

Key Responsibilities

• Develop and expand relationships with influential staff at the world’s best ecommerce agencies and systems integrators, interacting with Signifyd’s emerging partners.
• Use indirect influence to educate agency partners on Signifyd’s value proposition by telling compelling stories about why Signifyd is a solution they should recommend to merchants, leading to an increase in quality referrals from our partners. 
• Work with internal teams to create and execute compelling partner campaigns that drive ongoing engagement from our partners
• Coordinate event sponsorship activities and logistics with partners, including in person attendance when needed
• Independently communicate and present Signifyd’s value proposition to small groups of 1-3 external contacts
• Support the greater partnerships team in ongoing relationship maintenance and growth
• Drive operational excellence by maintaining partner onboarding materials and documenting internal processes
• Ensure timely and effective execution to hit revenue targets and objectives
• Partner closely with sales to support deal progression as needed and be highly responsive and collaborative to internal and external requests that help progress deals and partner relationships.  
• Adhere to all company policies, procedures, and company values

Required Qualifications 

• 1+ year of customer-facing experience, ideally in a B2B setting.  Experience in the ecommerce space is highly preferred
• Ability to collaborate with other team members to develop new, effective, ROI-driving partner activities
• Strong relationship building skills; comfortable leading conversations with 1-3 external attendees and participating in presentations to groups of 10+ people virtually
• Willingness to coordinate with sales to assist on lead registration and deal progression
• Strong organizational skills and ability to work independently; good attention to detail and work ethic
• Ability to work effectively with a variety of colleagues across multiple functions and geographies
• Experience with standard CRM, Project Management tools, G Suite (Google Docs/Slides/Sheets) and MS Office (Word, Excel).
• Strong verbal and written communication skills, as well as the ability to work effectively across internal and external organizations
• Bachelor’s degree or equivalent experience
• Ability to travel within the US and Canada up to 25% of time

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

About Us: At Signifyd, we are redefining how businesses approach fraud protection and customer trust. We harness advanced technology and data-driven insights to empower our clients with unparalleled security and efficiency. Join us in our mission to create a safer, more transparent digital world.

Job Overview: We are seeking a highly skilled and analytical Senior Portfolio Analyst to join our team. In this role, you will be responsible for tracking and improving key performance metrics, evaluating the impact of strategic initiatives, and performing advanced portfolio analyses. Your insights will guide strategic decisions, help identify and manage risks, and contribute to overall performance improvement.

Key Responsibilities:

Performance Monitoring and Improvement:

• Track and analyze key performance metrics to identify and address areas needing improvement.
• Develop and implement strategies to enhance performance and resolve issues.

Impact Evaluation:

• Assess and report on the effects of strategic initiatives on overall company performance.
• Work with various teams to understand and measure the outcomes of different projects.
• Provide insights to help refine strategies and align them with business objectives.

Advanced Analysis and Risk Management:

• Perform detailed analyses of portfolio risks, including various risk factors and their correlations.
• Design monitoring systems to detect and mitigate potential risk behaviors.
• Prepare comprehensive reports and present findings to support informed decision-making.

Qualifications:

• Bachelor’s degree in Finance, Economics, Data Science, or a related field. Advanced degree preferred.
• 3+ years of experience in portfolio analysis, financial analysis, or a related analytical role.
• Strong proficiency in data analysis tools and software (e.g., Excel, SQL, or similar).
• Exceptional analytical and problem-solving skills with a keen eye for detail.
• Excellent communication and presentation skills, with the ability to convey complex information clearly.
• Proven experience with risk management and performance metrics.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience in financial technology or a related industry is a plus.
• Experience in portfolio analysis in credit or insurance is a plus. 
• Strong project management skills with a track record of managing multiple priorities effectively.
• Familiarity with statistical analysis and financial modeling techniques.
• Detail-oriented with strong organizational skills and the ability to handle sensitive information with discretion.

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Signifyd is looking to add a Contract Recruiter, GTM to our amazing Talent Acquisition team to help recruit top talent for Signifyd. The successful candidate will be excited to establish and reinforce high quality recruiting processes and standards, provide a best-in-class candidate experience, build strong consultative partnerships with internal client groups, and contribute to the development of Signifyd’s external employment brand. This is a unique opportunity to work across different functions handling a variety of roles and see your efforts directly impact the company’s success! This will start out as a 6 month contract with a potential for extension/conversion based on performance and company needs.

Responsibilities:

• Perform full-cycle recruiting duties for a variety of roles, with a heavy emphasis on effective sourcing for passive talent to engage top quality candidates
• Utilize and help evolve standardized, scalable hiring processes across the company, providing advice, coaching, and outstanding service to hiring managers in pursuit of achieving their hiring goals
• Develop and reinforce exceptional standards for our candidates’ recruitment experience, establishing genuine relationships and never failing to provide diligent follow through
• Drive full utilization of Greenhouse ATS across teams
• Utilize a data-driven approach and provide strategic input to leadership regarding longer-term talent acquisition strategies and trends, including recruiting marketing efforts
• Overall aid in our pursuit of continuous improvement and growth

Requirements for position:

• 2+ years of full-cycle recruiting experience in a fast paced, high growth environment, ideally in growing technology companies and/or agency working with growing tech companies
• Experience recruiting for GTM roles including Sales, Solutions Engineering, Marketing, and Customer Success
• Ability to juggle multiple different requisitions effectively, but with a relentless focus on quality and optimal business outcomes
• A genuine excitement for rolling up your sleeves and contributing to all parts of the recruiting process
• Strong experience with internet recruiting methods, including sourcing products such as LinkedIn Recruiter and applicant tracking systems (experience with Greenhouse is a major plus)
• Proven track record of effectively and creatively sourcing and hiring passive candidates
• Self-starter mentality; comfortable with ambiguity, limited direction, and establishing something from nothing
• Impeccable verbal and written communication skills and attention to detail, with excellent prioritization skills
• Creativity, persistence, confidence and a relentlessly positive attitude are a must

#LI-Remote

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Accounts Payable Clerk (Part-time Contract)

Signifyd seeks a passionate, experienced Part-time Accounts Payable (AP) Clerk to join our Finance Team. As an AP Clerk, you will have important interactions with our vendors and employees. You will perform critical functions that others rely on. You will find excitement and satisfaction as you see how your work helps the company grow. You will also have the ability to expand your knowledge and career as Signifyd expands internationally and faces more and more complex AP issues. This role will report to our Accounting Manager.  The expectation is 15-25 hours per week.

The ideal candidate does not need any specific AP experience, but does need an eagerness to learn. 

Key responsibilities:

• Onboard new vendors
• Perform accounts payable duties as assigned which include but are not limited to:
• Entering bills
• Providing reports to budget owners
• Communicating with vendors regarding bills and account balances
• Preparing weekly payment runs
• Perform vendor account reconciliations
• Participate in the monthly/quarterly and annual close process to help ensure the Company’s financial statements are accurate and timely 

Required qualifications:

• Ability to work remotely and maintain a fixed morning schedule
• Basic Microsoft Excel skills including pivot tables, sumifs, and vlookups
• Positive attitude with a willingness to continually evaluate and improve processes  
• Attentiveness to detail and processes
• Ability to communicate effectively with members of the accounting team
• Data entry skills along with a knack for numbers

Nice to have qualifications:

• BS degree in Finance, Accounting, or Business Administration or the pursuit thereof is preferred
• Experience with NetSuite or a similar system preferred

In the first 30 days:

• Learn the onboarding process for vendors
• Learn the employee expense reimbursement process
• Review vendor bills and provide payment summary to our CFO and Accounting Manager
• Learn the month-end close process 
• Process outgoing payments in compliance with financial policies and procedures
• Perform day-to-day financial transactions, including verifying, classifying, and recording accounts payable data
• Facilitate payment of invoices due by sending bill reminders and contacting clients

In the first 60 days:

• Reconcile the accounts payable ledger to ensure that all bills and payments are accounted for and properly posted.
• Verify and investigate discrepancies, if any, by reconciling vendor accounts and monthly vendor statements
• Generate reports detailing Accounts Payable’s status
• Understand expense accounts and cost centers
• Understand compliance issues around accounts payable processes (W-9, sales tax, etc.)

By 90 days:

• Maintain the US subsidiary’s accounts payable process
• Maintain accounts payable related work papers for our month-end close process
• Suggest and implement improvements to the overall accounts payable process
• Become a source of truth for company stakeholders and budget owners

#LI-Remote

Compensation of $22-$27 per hour

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Who Are You

If you’re passionate about APIs and love being in the center of all the action, then this is the role for you! Signifyd’s growing product management team is looking for a Sr. Product Manager to lead our Checkout APIs and Decisioning roadmap for our Revenue Protection solutions. 

In this role, you will work with our implementations team, data science team, and retailers’ developer teams to understand needs and pain points, and provide a consistently robust and high quality experience. The ideal candidate is adept at understanding true customer needs, converting this to API and platform requirements, working with Engineering, and managing the enhancements and launches associated with new products at the point of a Checkout.

What You'll Do

• Ensure Signifyd’s APIs are interoperable with internal systems, customer needs, and adhere to industry standards.
• Own a core set of APIs, and related processes to manage these APIs, specifically, Checkout, Transaction, Sale, their functionality, and new APIs associated with the Checkout experience.
• Create and maintain a product roadmap, and backlog, that aligns with company goals and customer needs.
• Prioritize and maintain a balance between on-going maintenance/bugs, new feature requests and a need to keep server-side integrations simple & flexible and continuously evolving with changes in technology and competitor landscape.
• Ensure Signifyd’s APIs are interoperable with internal systems, customer needs, and adhere to industry standards.
• Provide market facing insight to internal and external stakeholders
• Interpret competitors’, or other best-in-class products, to inform areas of improvement or trends across our product suite, through the lens of Platform needs, and the commerce checkout experience.
• Train and develop resources for our internal implementations team and sales engineers to enable their success with customers
• Own the tools for developers to create and manage their integrations including setup, monitoring, troubleshooting, and high-quality documentation, for your area
• Plan and coordinate API releases, ensuring smooth deployment and communication of new features and product capabilities
• Define metrics & KPIs to demonstrate “success” and “progress” as it relates to overall performance and adoption
• Understand the complexities of the payment integration landscape and identify areas where Signifyd can continue to differentiate as it relates to your product area.
• Provide the right level of support and direction to keep the engineering team working efficiently and aligned with the overall product strategy.
• Participate in regular cadences (stand up’s, retrospective, planning meeting) and be engaged with the team throughout the product life cycle.
• Manage vendor relationships in your area, mitigating risks and creating positive outcomes for Signifyd’s customers.

What You'll Need

• 3+ years in the commerce, payments, or identity domains, in a product specific role
• 2+ years of platform or technical product management experience 
• 2+ years of experience delivering platform products which have a high-degree of complexity (involving complex data pipelines, integrations, or similar)
• Deep developer empathy and the ability to distill customer use cases into a set of flexible APIs and features

• Excellent written and communication skills with the ability to collaborate & communicate with both technical and non-technical stakeholders. 
• Understanding financial metrics and how our decisions impact the business's bottom line.
• Skilled in negotiating with stakeholders to reach mutually beneficial agreements, including external parties
• Ability to provide execution details through product specs and user stories.
• Excellent data and analytical skills including the ability to define and decompose relevant metrics and perform data analysis through BI tools/SQL

Preferred Skills
Experience working with either retailers or payments solutions

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

As a Principal CSM, you will be responsible for the success of Signifyd’s most complex and strategic accounts. You will own the relationship across the entire customer journey, ensuring the customer’s seamless transition onto the Signifyd platform and driving optimal outcomes for the customer within core products utilized. You will collaboratively build and execute a long-term growth plan both internally and with the customer. The right candidate leverages their strong business acumen in order to deeply understand their customers’ business objectives and jointly build a long-term strategy with the customer. Success in this role requires an expert relationship builder who can align stakeholders at the highest levels of the customer organization and internally in order to execute on delivering desired outcomes.  

Activities & Responsibilities:

• Own the end to end customer relationship, ensuring seamless onboarding, optimal performance for the customer and strategic alignment between Signifyd and the customer
• Identify, establish, and build deep relationships with current and potential senior stakeholders within your accounts
• Plan and execute discovery, change management, and strategic alignment sessions with internal Signifyd teams and customer stakeholders
• Leverage knowledge of the Signifyd platform, industry trends and customer objectives to develop long-term growth plans as a strategic partner. 
• Ensure swift resolution of account issues by leveraging resources from cross-functional teams, while being the voice of the customer
• Embody Signifyd values and serve as a role model for other team members
• Develop collateral and effectively convey the value of the Signifyd partnerships via business reviews with client executive teams
• Understand your customers’ pain points, initiatives and business goals and identify how Signifyd can partner to achieve their goals
• Partner closely with Marketing to develop your key stakeholders into advocates
• Build relationships to help expand Signifyd’s footprint in the organization as well as identify upsell, cross-sell and other growth opportunities
• Engage and host executive onsites at customer and partner events

Requirements for position:

• Experience - 5+ years of success in senior roles in enterprise SaaS deployment and/or program management for large, complex, and strategic customers is required. Prior work experience as a Senior Program Manager or Senior Engagement Manager focused on cloud and software/services solutions preferred. Background in payments, fraud, and/or e-commerce industries preferred.
• Leadership - This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations. The Principal CSM must display leadership with Signifyd, customer and partner teams who may be engaged in the delivery of complex solutions for overall customer success.
• Relationship Building - Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience managing various stakeholder relationships to generate consensus on solutions/engagements required.
• Sales Acumen -Ability to diagnose customer pain points and consult on potential solutions to drive upsell opportunities. Own full-cycle expansion opportunities with Signifyd clients to hit annual bookings targets.
• Program Management - Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required. The Principal CSM will be accountable for the development and execution of the shared merchant plan, including the operational health of the customer solutions deployed today and in the future.
• Collaboration and Communication - Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (CxO, Senior Executives, Day-to-Day Operations Team).
• Technical - Knowledgeable and experienced in designing, developing, deploying and supporting complex cloud technology solutions. Experience leading large technology programs that involve multiple areas, multiple stakeholders, are high risk, and are highly visible. 

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.