Are you ready to put your mark on one of Sweden’s most leading tech brand? We are one of the most successful companies in the world that you probably never heard of, according to Forbes Magazine. It is the engineering team’s role to put us into the spotlight.

The essence of the role

As our new ROLE you will:

• Run the production, UAT environment by monitoring availability and taking a holistic view of system health
• Improve reliability, quality, and time-to-market of our suite of software solutions
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
• Provide primary operational support and engineering for multiple large, distributed software applications
• Manage and monitor all installed systems and services.
• Install, configure, update, patch and maintain operating systems, application software and system management tools
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and give feedback on application performance for potential bottlenecks, identify possible solutions, and work with engineering to implement those fixes
• Maintain security, backup, and redundancy strategies
• Manage backup/configurations/security and system patching
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Participate in the design of information and operational support systems
• Provide 2nd level support
• Liaise with vendors and other IT personnel for problem resolution
• Proven working experience in installing, configuring and troubleshooting Linux based environments.
• Solid experience in the administration and performance tuning of application stacks (e.g.,Tomcat, JBoss, Apache, NGINX)
• Solid experience in the database administration e.g. (Mysql , MongoDB , Redis )
• Experience with monitoring systems / Nagios etc.
• Solid scripting skills (e.g., shell scripts, Perl )
• Solid networking knowledge (OSI network layers, TCP/IP)
• Must be able to troubleshoot and isolate OS/network related issues
• Telecom Knowledge voice / sms / email (add on)

Who are you?
In order to contribute in this role you have:

• Engineering Degree/ Bachelor’s degree in computer science or other highly technical, scientific discipline
• Hands-on 2-4 years’ experience in Linux OS.
• Basic working knowledge of AWS Cloud etc.
• Basic working knowledge of CI - CD , GIT / Jenkins / Ansible / Docker
• Understanding of DevSecOps
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
• Certification preferred
• Basic knowledge of MS-Office (Word, Excel etc.)
• should be comfortable with 24/7 work culture .
• Excellent interpersonal skills. Should be able to work independently with firm deadlines, and influence cross-functional teams. Decision making ability and attention to detail.

Big plus!

• Basic working DevOps knowledge

Being you at Sinch:

• We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.
• We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Your life at Sinch:

• Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think.
• It’s time to chase the answers, chase the challenges and chase the dream.

Are you ready? Join us on our journey!

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Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

With presence in more than 50 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.

Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 3,000 employees across 55 different countries.

We are seeking an HR People Partner on a 6 month fixed term contract, who will be responsible for delivering expert HR advice and support to managers and employees across the business. This role also has the responsibility of supporting the Head of HR, APAC to deliver and implement key people initiatives and annual HR activities across Technology & Product functions in APAC. Additionally, the HR People Partner will be the point of contact for all employee relations matters across APAC for Technology & Product.

Key Responsibilities include:

• Support the Senior Leadership team in driving the HR strategy and implementing key people initiatives within the APAC region Product & Technology functions
• Consult, coach, advise and influence respectfully Senior Leadership, in line with the culture and values of our business
• Deploy critical annual HR activities, performance management, talent management process, career development planning, supporting delivery of engagement survey
• Execute on community events such as R U ok Day and NAIDOC week events for ANZ 
• Drive ANZ annual CSR activities for all office locations
• Support end to end annual salary review process for all employees in APAC Technology & Product functions
• Works together with the business to identify and drive improvements in employee engagement
• Management of global benchmarking of roles using Mercer, WTW and relevant regional market data
• Provide timely, accurate and expert advice on the management of employee relations matters including assisting with the interpretation and application of employment legislation
• Manage employee-related investigations and disciplinary matters including employee warnings and dismissals for the R&D business
• Consult actively and regularly with leaders to ensure that they are informed and aware of progress of matters
• Work closely with with the Payroll Manager to support any legislative changes and compliance
• Ensure ANZ remains compliant with all relevant people legislation (OHS, Fair Work, EEO etc.) via appropriate policy, procedure, and training
• Work with CoP Workplace Experience and People Development as the regional HR representative

To be successful, you will possess the following skills and attributes:

• Tertiary qualifications majoring in human resources, industrial relations, or employment law
• Proven experience working in a fast-paced environment, with exposure to all aspects of human resources
• Strong demonstrated working knowledge of employment relations and/or a keen interest in employment law
• Demonstrated operational HR Generalist experience, with experience partnering with varied stakeholder groups
• Ability to analyse and interpret detailed information including legislation, awards, and agreements
• Experience leading and delivering key HR projects
• Strong stakeholder management skills and being comfortable working autonomously and with little supervision
• High-level problem-solving skills with the ability to identify issues, think creatively and recommend strategies, ideas, and opportunities for resolution
• The ability to negotiate, motivate, influence, and build relationships

We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big, Win Together, Keep it simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

We value our team by offering:

• WHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement, work from home set up reimbursement and a global mobility policy.
• PUT FAMILY FIRST: We know that building a family take priority, therefore we offer a generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
• CELEBRATE YOURESELF: By providing a day off for your birthday, we want you to take the time to celebrate the year you’ve had with your nearest and dearest.
• TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• STAY HEALTHY: Physical wellness supports mental wellness, so we offer a monthly fitness reimbursement allowance and other wellness programs
• TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
• TREAT YOURSELF: Access to Reward+ program that offers a wide range of discounts and deals across retail, entertainment and much more.

If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.

*Contract to commence 10th February 2025

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At Sinch, we pioneer the way the world communicates. Our customer communications cloud empowers businesses to reach everyone in world, in seconds or less, through mobile messaging, email, voice and video. We reach every phone on the planet 7 times a year and 8 out of 10 largest US tech companies are our customers.  adds a layer of intentional intelligence on top of that, to build smarter, safer conversational experiences, faster. 

As a Software Engineer on the Conversational AI team, you will play a crucial role in shaping the future of conversational experiences in Sinch Chatlayer, Sinch Engage, and Sinch MessageMedia. You will collaborate with a talented team to design, develop, and deploy cutting-edge conversational AI solutions that empower businesses to communicate more effectively with their customers.

Key Responsibilities:

• Design and Development: Architect, design, and implement high-performance, scalable software solutions for conversational AI applications.
• Collaboration: Work closely with cross-functional teams including product managers, designers, and other engineers to deliver robust and reliable software.
• Innovation: Contribute to the continuous improvement of our technology stack, adopting new technologies and best practices to enhance the capabilities of our products.
• Maintenance and Support: Participate in code reviews, testing, and troubleshooting to ensure the quality and reliability of the software.
• Scalability: Ensure the software can scale to meet the demands of our global customer base.
• Documentation: Write and maintain clear, concise documentation for the software and its interfaces

Tech stack:Golang, Typescript, Node JS, Kafka, Redis, RabbitMQ, MongoDB, Postgres, Click House, Kubernetes, Google Cloud, React.

Requirements

In order to contribute to this role, you have:

• Experience working across multiple technology stacks using different programming paradigms.
• Experience working in a customer focused environment, ideally within a SaaS or subscription business.
• Experience in the High-Level languages Go and Node.JS.
• Expertise in modern front-end frameworks such as React.
• Consistent track record working with Typescript in a professional or open-source setting.
• Ability to work effectively in a collaborative team environment.
• Strong verbal and written communication skills, with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders.
• Fluency in English.

Big Plus!

• Experience building analytics solutions using technology like Click House, Timescale DB, or Apache Flink.
• Experience with Micro-frontend architectures, web components and the latest Web APIs.
• Experience with test automation. We use Cypress.
• Solid understanding of Kubernetes and networking
• Experience with Kafka streaming

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Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year.

Providing innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. Sinch is the number one choice for easy and engaging business messaging.

We are seeking a Security Engineer to join our global team. In this role you will be responsible for designing, implementing, and maintaining security protocols to safeguard sensitive information, such as customer data and company intellectual property. Must have a deep understanding of networking and system architecture, as well as knowledge of current and emerging threats and technologies. The Security Engineer plays a crucial role in incident response and developing strategies to prevent future attacks. This position requires strong analytical and communication skills, as well as a commitment to staying up to date with the latest trends and best practices in cybersecurity.

Key responsibilities:

• Responsible for assessing and understanding the threat landscape by working with other Cyber functions such as Offensive Security, Digital Forensics etc. and architecting solutions to calibrate risk consistent with risk tolerance.
• Reviewing security intelligence information and researching emerging threats - to proactively identify and prevent potential threats. 
• Build and/or tune Sinch security tools, such as EDR, email security, and vulnerability scanning and SIEM solution to ensure that alerts are effective and actionable.
• Augment Incident Response team to ensure 24/7 coverage and operations. Responsibilities sometimes will require working evenings and weekends, sometimes with little or no advanced notice.
• Be able to effectively communicate, both written and verbally, complex security and technical concepts to a wide variety of stakeholders and partners and build and leverage and earn the trust of stakeholders at all levels of the organization.
• Establish and modify runbooks that provide other subject matter experts with a consistent manner of executing the processes.
• Employing the security technologies to continuously monitor the company’s assets, conduct technical analysis of network traffic to identify anomalies and then taking action to respond to potential vulnerabilities and threats.  

The successful candidate will possess the following skills and attributes:

• Proven experience in working on threat, vuln, fraud or compliance - ideally building or supporting cross-functional mitigation programs.
• A background that involves creating a layered security perimeter in the context of a cloud- and container-based microservices.
• Experience supporting (or building) a security operations function in startup environments, ideally serving as incident commander for security incidents.
• Knowledge of networking fundamentals, including TCP/IP, OSI stack model, L2, L3 and L7 fundamentals and raw packet analysis. Fluency with common cryptographic modalities
• Experience using tools like LogRhythm, Nessus, CASB manage threat telemetry.
• One industry-recognized security certification (CEH, CISSP, CCSP, CISA) -- or the willingness to secure one within six months.

We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big, Win Together, Keep it simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

We value our team by offering:

• WHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement, work from home set up reimbursement and a global mobility policy.
• PUT FAMILY FIRST: We know that building a family take priority, therefore we offer a generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
• CELEBRATE YOURESELF: By providing a day off for your birthday, we want you to take the time to celebrate the year you’ve had with your nearest and dearest.
• TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• STAY HEALTHY: Physical wellness supports mental wellness, so we offer a monthly fitness reimbursement allowance and other wellness programs
• TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
• TREAT YOURSELF: Access to Reward+ program that offers a wide range of discounts and deals across retail, entertainment and much more.

If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.

See more jobs at Sinch

Apply for this job

Sinch is a Customer Communication Cloud company, directly powering meaningful conversations at scale across messaging, voice and email to help businesses deliver unified, personalized experiences that truly revolve around their customers – no matter the channels they use. More than 150,000 businesses – including many of the world’s largest tech companies, rely on us for their customer communication needs.

We dream big – for our company, our customers and our employees – and we hire the best talent worldwide to help us bring our vision to life. We have near 4,500 Sinchers in more than 60 countries – probably somewhere near you!

We are seeking a Compliance Officer to help develop Sinch’s Ethics & Compliance Program globally. Ethics & Compliance is one of our core pillars of business and we look forward to further supporting the business and enabling ethical business wherever we operate.

About the role

As the Compliance Officer you will work closely with our VP, Group Ethics & Compliance to support the development of our compliance program globally. Responsibilities include refining our governing documents and related processes/controls, driving awareness by providing training on our ethical framework and related compliance risk bands, assisting with allegation intake and internal investigations. 

You will work together with other internal and external experts, within Group Legal and with other areas in the company, and interact with management and staff on all levels globally.

This role is based in Stockholm or Paris and reports to our VP, Group Ethics & Compliance.

About You

To be successful in the role, you have legal knowledge and commercial understanding and mindset. You have excellent judgement, high integrity and ethical standards. You are a problem solver who has the strategic judgement and the capability to think through complex issues and find practical solutions with the business in mind. You enjoy working independently in a fast-paced international environment, as part of a bigger context and a global legal team.

You have:

• Proven experience of qualified compliance work including developing programs and policies as well as ethical frameworks across several compliance risk bands
• Experience from working in a complex global organization is an advantage
• Experience from telecommunications or IT industry is an advantage
• A law degree or masters degree in business, accounting, economics or a related field from a renowned university is desirable
• Fluency in English is required, second European language is desirable

Our Values

At Sinch we “Dream Big”, “Win Together”, “Keep it simple” and “Make it Happen”. These values are our foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

Bring your authentic self to Sinch

Here at Sinch we embrace diversity and work to create an inclusive workplace where everyone can thrive. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Our Hiring Process 

At Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. We use pre-employment assessment to create an inclusive application experience to help foster diverse and high performing teams.

Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always looking for people that could help us pioneer the way the world communicates.

If this role isn't what you're looking for, please consider other open roles on our career page: https://www.sinch.com/careers/

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About Us 

Sinch is a global leader in cloud communications, helping businesses connect with their customers on their mobile phones. We reach every phone on earth, with over 147 billion conversations every year. Our technology powers the world's leading communications platforms.  

Are you passionate about being the go-to resource for developer inquiries? Do you thrive on analysis, optimization, and clear communication? If so, we want you on our team! We're expanding our third-line support for our Voice, Video, and Verification products and are looking for someone who can help us become the best we can be. Are you ready for the challenge?

We're strengthening our engineering team with a Developer Support Engineer who will serve as the bridge between our clients' developers and our internal team.

Role Overview

As a Developer Support Engineer, you will be responsible for enhancing the developer experience by continuously improving our reference implementations, sample apps, and documentation, while providing top-notch support to our clients' developers. You'll troubleshoot customer integrations of our SDKs and APIs, track FAQs, and identify patterns that highlight potential SDK improvements. Our SDKs use WebRTC technology, making it easy to add real-time, in-app voice and video calling to our clients' websites or apps.

Responsibilities

• Handle and analyse third-line support inquiries to ensure our FAQs remain relevant.
• Help keep our developer documentation up-to-date and user-friendly.
• Build reference implementations and sample apps to simplify the integration of our voice, video, and verification SDKs.
• Collaborate closely with other engineers to stay informed about important updates and new releases.
• Focus on quality assurance and provide first-class support to developers.
• Communicate effectively with clients, ensuring their technical issues are resolved promptly and clearly.
• Conduct QA testing of SDKs on mobile devices to ensure optimal performance and usability.

Requirements

• Degree in IT, engineering, or a related field, or equivalent work experience.
• High proficiency in English, particularly in writing.
• Strong communication skills, with experience in handling customer support.
• Experience in app development or relevant development roles.
• Strong understanding of the development process and effective communication with developers.
• Interest in voice and video calling technologies.

Good to have

• Familiarity with Android and iOS application development (Kotlin, Swift).
• Experience of using tools such as Datadog and Kibana for monitoring systems and performing root cause analysis through detailed log and metric exploration.
• Previous experience in a similar support role.
• Experience with voice and video calling.
• Familiarity with WebRTC technology, IP networks or telecom networks.
• Experience in manual and automated QA testing of SDKs on mobile devices.

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We’re seeking a Site Reliability Engineer to join our Site Reliability Engineering team. This fully remote role is based in France.

Be a part of the team that builds and operates the infrastructure at the heart of every Sinch Mailjet service. You’ll be instrumental for the day-to-day management of our global infrastructure. This includes monitoring and tracking key performance indicators (KPIs), collaborating with engineers to ensure our products and services are appropriately resourced, automating processes, and planning for future growth and scalability.

As our Site Reliability Engineer, you will:

• Partner with product engineering teams to identity systems requirements.
• Build and support our cloud-based microservices infrastructure.
• Automate routine processes and remediation tasks.
• Develop, monitor and track Service Level Objectives (SLOs) for the systems under management.
• Proactively troubleshoot, resolve, and plan for issues that typically come from support staff, other engineering teams, and our automated monitoring system.
• Ensure our datastores are healthy and operate at optimal performance levels.
• Contribute to the growth and culture of our engineering team

To contribute to this role, we believe you have:

• Background in infrastructure, operations, or software engineering.

• Expertise with containers and orchestration systems like Nomad.
• Experience with cloud providers such as AWS and GCP.
• Proficiency in configuration management tools such as Terraform and Ansible.
• Hands-on proficiency with modern monitoring tools like Prometheus and Grafana.
• Experience with distributed data stores such as Cassandra, MongoDB, and ElasticSearch.
• Strong technical skills across various infrastructure technologies.
• Proven ability to break down complex tasks into manageable ones.
• Strong communication skills and a history of building solid relationships with peers and leadership.
• Experience operating and maintaining production systems in a Linux and public cloud environment.
• Demonstrated ability to mento and guide team members.

Are you ready? Join us on our journey! 

We review applications continuously and may un-post the job posting earlier based on candidate inflow. Submit your application in English to join us in making seamless and impactful connections worldwide.

At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not able to support relocation outside EU at the moment and therefore we will take into consideration only applicants that:

• Hold French citizenship.
• Hold EU/EEA citizenship.
• Have a valid work permit for working in France.

Our Hiring Process

At Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. We use pre-employment assessment to create an inclusive application experience to help foster diverse and high performing teams.

Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always looking for people that could help us pioneer the way the world communicates.

If this role isn't what you're looking for, please consider other open roles on our career page: https://www.sinch.com/careers/

See more jobs at Sinch

Apply for this job