Job Description

ServiceNow Consultant will be responsible for working across applications and services within Unit4 ServiceNow platform to develop new functionalities and innovative solutions to address product owner and project stakeholder requirements.

The consultant will work closely with the Platform team, process owners, Enterprise Architecture, and IT Security to produce technical designs and development to address requirements in the most effective and secure manner. The Consultant will be required to consider the current business needs and architecture of the environment while reviewing future enhancement roadmaps and by assessing core platform and/or application changes driven by version upgrades.

Primary Job Responsibilities

• Designs, develops, configures, and customizes (when appropriate) ServiceNow applications and services to deliver new functionality and capabilities
• Works with business process owners in shaping/refining the requirements that aligns with overall strategy and product roadmap
• Assists with second level incident resolution, problem root cause analysis, and post change validation
• Provides on-call support when critical production issues occur
• Assists the platform team in estimating release level of effort
• Follows and improves architecture, design, technical documentation, and coding standards
• Participates in and works with platform team to ensure proper quality assurance is completed related to unit, system integration, regression, and user acceptance testing
• Responsible for reviewing, validating, and remediating all version and patch upgrades associated with assigned application and services
• Develops with an eye towards automation
• Designs, develops, and configures workflows, flows, forms, scripts, ACL’s, data transformation, policies, rules, scheduled jobs, and all other underlying logic using Agile methodologies
• Gain knowledge of any development work completed by external implementation partners prior their implementation

Qualifications

Required Skills & Experience:

Knowledge

• Strong technical foundation and knowledge of the ServiceNow platform and architecture
• Knowledge of Agile and Scrum development approaches
• Ability to learn and adapt to new technologies related directly or indirectly to the ServiceNow platform
• Development skills in scripting, business rules, data imports, ACL’s, data policies, UI policies, data import and transformation, logging, error remediation, data encryption, flow designer (including Integration Hub spokes), notifications, SLA’s, metrics, database views, assessments, forms, workflow, and language translations
• Knowledge of database design schemas and data modeling including ServiceNow’s Common Service Data Model (CSDM)
• Development skills in scripting JavaScript, Web Services, HTML, CSS, and Jelly
• Strong business acumen

Experience

• 5+ years of relevant experience or equivalent combination of education and work experience
• Certified ServiceNow Developer or Implementer in CSM / HRSD
• ITIL Foundations Certification recommended
• Strong understanding of the ServiceNow Application Suite. Experience with Customer Service Management, HRSD and scoped applications
• Strong interpersonal/relationship management skills
• Ability to execute and prioritize a number of tasks simultaneously
• Outstanding communication skills, both oral and written [English]

See more jobs at Unit4

Apply for this job

Job Description

As a DevOps Engineer you will:

• work with our Cloud Operations Engineers to contribute to new features and ideas while making sure that key services are available and performing as expected
• produce status reports detailing project activities.
• work with Service Delivery on problem remediation via automation and scripting
• work with cross-functional technical teams to extended automation capabilities
• identify and deploy internal process and automation improvements
• work as a Technical escalation point for the global Ops support team
• contribute to the development and maintenance of the existing Azure pipelines, Azure boards, and Git repositories, with a roadmap of key deliverables and timelines
• create and maintain detailed and accurate documentation, knowledge base articles.

Qualifications

• Excellent verbal and written communication
• Advanced Windows Server OS knowledge
• Advanced Knowledge of PowerShell
• Advanced Knowledge of Active Directory
• Experience with JSON files
• Advanced Knowledge of Application deployment
• Continuous improvement mindset
• Attention to detail and a security-minded approach to solving problems
• Strong problem-solving skills. The ability to adapt and overcome is a must
• Ability to drive concurrent projects and initiatives while managing operational issues
• Comfortable working in hyper-growth environments

Good to have

• Azure Resource Manager templates (ARM)
• Azure Administrator
• Advanced Networking / Security knowledge
• Azure DevOps
• CI CD pipelines

See more jobs at Unit4

Apply for this job

Job Description

We have a fantastic opportunity within Unit4 for a New Business Senior Sales Representative to join our successful sales team. In this senior role, you will be directly responsible for selling Unit 4's solutions into new logo prospects in the medium enterprise market. You'll focus on our Professional Services Organizations vertical. 

• Develop a new business sales plan and strategy to win new logo license sales revenue in line with specific sales targets, taking ownership of a specific vertical
• Effectively qualify leads and identify prospect needs, engaging technical resources as required
• You will drive complex sales cycles orchestrating internal teams of pre-sales, professional services, inside sales, marketing and sales support. 
• You will use your experience and consultative selling skills to build relationships with prospective customers and executive sponsors.
• Conducting highly effective presentations to C-level executives and key C-suite level decision makers focusing on the Office of the CFO
• You will work with customers to determine and highlight business benefits that will be achieved by investing in our solutions
• Utilise MS Dynamics to provide timely and accurate sales activity tracking and status updates
• Furthermore, you will keep yourself up-to-date with all relevant technologies used by Unit4 and changes in the sector, including an appropriate level of understanding of the solutions we provide

Qualifications

• We're looking for net new logo executives with a background in selling complex SaaS solutions
• If you have experience selling ERP this would be an advantage
• Knowledge of the Professional Service Organizations sector would be an advantage
• An excellent understanding of business processes
• A lively and enthusiastic personality, which you transfer onto your colleagues
• A true negotiator. You keep your and your client’s needs and wants in mind
• Individual Contributor yet a team player with a solution sales mindset in order to help customers solve their toughest challenges
• Experience selling to CxO suite

See more jobs at Unit4

Apply for this job

Job Description

Our team is expanding and seeking an experienced Project Manager (PM) . The Project Manager will oversee time, budget, scope, and quality across multiple simultaneous projects, setting up effective governance to ensure successful outcomes. Reporting directly to business stakeholders and supported by our Business Partners, the PM will collaborate closely with internal customers and delivery partners to execute projects that align with strategic goals.

Responsibilities:

• Project Ownership: Lead multiple projects, managing timelines, budgets, scope, and quality to achieve successful, on-schedule outcomes.
• Governance & Structure: Establish and maintain project governance frameworks, standardizing ways of working, tracking financials, business cases, risks, and issues.
• Stakeholder Management: Serve as a primary point of contact for business stakeholders, working closely with Business Partners to ensure alignment and effective communication.
• PMO Collaboration: Work in partnership with the PMO to receive project assignments from the Business Partner roadmap, driving seamless project execution.
• Tooling Expertise: Utilize delivery tools such as Azure DevOps to ensure efficient project tracking and delivery.
• Continuous Improvement: Help develop and mature PMO function, incorporating best practices for project management, reporting, and operational processes.

Qualifications

• 5 years of experience in project management, with a proven track record of delivering complex projects across time, scope, and budget requirements.
• Agile/Scrum certification preferred, with hands-on experience in Agile frameworks.
• Strong experience in delivery tooling, with a preference for Azure DevOps or Jira.
• Demonstrated ability to create and enhance PMO functions, focusing on standardization, governance, financial tracking, and risk management.
• Skilled in stakeholder engagement, capable of translating technical requirements into actionable business plans and building relationships across teams.

See more jobs at Unit4

Apply for this job

Job Description

Job Description

As a Senior legal counsel for CE (France) and Lead Privacy Counsel you will provide broad legal advice and assistance to the business in CE for all French speaking countries (e.g. France, Belgium, Luxembourg) and will work together as part of the Go-To Market team with legal colleagues to address legal issues across the globe.

As a Senior Legal Counsel you will be responsible for negotiating, drafting and reviewing a broad range of agreements and assisting with disputes. You may also be asked to assist the Unit4 French business with day to day legal advice on corporate, HR and finance matters.

As Lead Privacy Counsel you will oversee Unit4’s approach to data protection matters under GDPR and in other jurisdictions. You will take responsibility for driving Unit4’s approach to data protection and AI matters as this field expands and as Unit4 finds more uses for AI and machine learning within its product set working closely with our R&D team as well as our Chief Data Officer and other teams around Unit4.

As part of the global legal team, you will enhance legal awareness in the business, by providing training and advising management on relevant legal development that could affect our business. You will be involved in strategic projects critical to the business and engage directly with senior executives (including with respect to AI as mentioned above). 

You will be part of a global legal team of around 12 people. Unit4 is growing fast and advancing its technology into many new areas which provides for a great number of exciting projects where legal is leading the business in best practice and compliant ways of transacting business.

Key Responsibilities

• Commercial Contracts:
  • Draft, review, and negotiate a wide range of commercial contracts, including SaaS (sales) agreements, service agreements, non-disclosure agreements, and joint venture agreements.
  • Provide legal advice on contract interpretation and dispute resolution.
• French Commercial Law:
  • Advise on French commercial law matters, including corporate governance, competition law, and consumer protection.
  • Stay up-to-date on French legal developments and provide training to internal stakeholders.
• Privacy, Data Protection and AI:
  • Advise on all aspects of data privacy and protection compliance, including GDPR, e-Privacy Directive, and local data protection laws.
  • Conduct data privacy impact assessments (DPIAs) and provide guidance on data minimization and retention policies.
  • Manage data breach response processes (working closely with the CISO) and coordinate with relevant stakeholders.
  • Represent the company in data protection audits and investigations.
  • Involvement in company’s AI committee and all related projects.

Qualifications

Education

French Law Degree (preferably masters level) (IP law, Economic law or Business law)

Knowledge and Skills

• Strong project management skills;
• Excellent presentation skills in both informal and formal situations;
• Excellent written and oral communication skills in French and English;
• Good interpersonal skills and relationship management skills;
• Self-starter so therefore also a quick learner;
• Team player;
• Ability to work collaboratively with senior staff in management and other disciplines;
• Committed to excellent performance and a practical understanding of how to deliver results;
• Be hands on and have a Can Do mentality;
• Energetic individual with unusual initiative;
• Ability to work under pressure and be flexible;
• Strong work ethic and enthusiastic about new challenges; and
• Creative thinker and resourceful problem solver.

Experience

• Qualified to practice law in France;
• A minimum of 5 years post qualification experience;
• Experience in private law firm; and
• In-house experience in a globally operating IT/tech company.

See more jobs at Unit4

Apply for this job

Job Description

As a Service Desk Engineer, you are the point of contact for end users and their operational questions, requests, and problems regarding IT services (also applications). Within the Service Desk, you are responsible for first- line solutions to problems in the IT services.

You are responsible for keeping the work environment of the end users productive. The tickets are coming in via different communication channels like phone, chat, and the helpdesk portal. If the ticket cannot be resolved, you will triage it to the right resolution group and make sure the customer’s request is solved.

What you will do

• Supporting users by telephone, chat, portal in a broad area of IT topics like workstation, applications, telephony and network;
• As the SPOC for end users, analyzing the call or ticket and determines how and with whom it can best being solved;
• Registering, solving, communicating, coordinating and following up incidents and problems;
• Communication with end users and back end departments;
• Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage.

Qualifications

Who are you

We’re looking for people with the right attitude. A desire to learn and grow. We want great people who want to be part of great teams. Both graduates and experienced professionals are welcome to apply.

• Excellence communication skills both oral, writing and listening in English.
• Bachelor degree in Computer Science or demonstrable experience, with focus on Microsoft technologies. Knowledge on Active Directory and O365 Apps are a must. Knowledge on Entra ID, Intune and ITIL are very good to have.
• At least 2-3-year experience in a similar position.
• Highly service oriented to ensure a high customer satisfaction.

See more jobs at Unit4

Apply for this job

Job Description

We are looking for a highly motivated AI Operations Specialistto join our team. Ideal candidate will have expertise in managing AI and machine learning models on Snowflake. In this standalone role, you will take ownership of the operational lifecycle of AI/ML models deployed within Snowflake, ensuring their reliability, scalability, and performance. You will bridge the gap between development and production, applying advanced MLOps practices tailored to Snowflake’s data ecosystem to deliver seamless AI-powered insights to the business.

You will act as the primary point of accountability for AI operations, bridging the gap between development and production environments. Your work will directly impact the efficiency and effectiveness of AI solutions, empowering business teams to make data-driven decisions with confidence.

Key Responsibilities

1. Model Deployment and Management

• Build and maintain deployment pipelines for AI/ML models and ensure seamless transition from development to production.
• Collaborate with data scientists and engineers to ensure models are properly versioned, tested, and deployed.
• Implement monitoring tools to track performance metrics like accuracy, latency, and resource utilization.

2. System Monitoring and Incident Management

• Monitor AI systems in real time to detect anomalies, failures, or performance degradation.
• Respond to incidents to minimize downtime and business impact.
• Develop and maintain dashboards for key AI system performance metrics.

3. Performance Optimization

• Analyze and improve model inference times and operational efficiency.
• Identify bottlenecks in data pipelines and recommend solutions to optimize throughput.
• Proactively manage cloud resources to balance cost and performance.

4. Data Management

• Collaborate with data engineering teams to ensure the availability of high-quality data for AI systems.
• Implement processes for automated data validation, anomaly detection, and error correction.
• Manage data lineage and compliance requirements for AI-related workflows.

5. Continuous Improvement

• Apply best practices to enhance AI model lifecycle management.
• Stay updated on emerging technologies and tools for AI operations.
• Provide feedback to improve model training, testing, and deployment workflows.

Qualifications

Must-Have Skills

• Snowflake Expertise:
  • Hands-on experience with Snowflake, including Snowpark, virtual warehouses, and query performance optimization.
  • Proficiency in Snowflake-native ML and integration with external AI tools.
• AI/ML Knowledge:
  • Strong foundation in AI/ML principles, with practical experience in deploying and monitoring models in production.
  • Experience working with Python and SQL, especially in Snowflake environments.
• Operational Skills:
  • Familiarity with CI/CD pipelines tailored for AI/ML workflows.
  • Knowledge of data validation and monitoring tools for maintaining data integrity.
• Soft Skills:
  • Self-starter with the ability to work independently and manage end-to-end responsibilities.
  • Strong analytical and problem-solving skills.
  • Clear communicator who can collaborate across teams.

Nice-to-Have Skills

• Experience with cloud platforms (Azure) and their integration with Snowflake.
• Certifications in Snowflake, AI/ML, or cloud platforms.
• Familiarity with additional tools like dbt, MLFlow, or Airflow for enhanced Snowflake workflows.

Experience Requirements

• Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field.
• 3+ years of experience in managing AI/ML models, with at least 1 year of specific experience on Snowflake.
• Proven ability to manage production-grade AI models within a Snowflake environment.

See more jobs at Unit4

Apply for this job

Job Description

We are seeking a dynamic and results-driven Director of Data Operations and Strategy to lead and transform our organization’s data operations, governance, and strategic initiatives. In this leadership role, you will oversee data infrastructure, ensure the scalability and reliability of data systems, and define strategies to maximize the value of data in achieving business objectives.

You will collaborate with cross-functional teams to establish a data-driven culture, champion best practices, and deliver insights that empower decision-making across the organization.

Key Responsibilities

1. Strategic Leadership

• Lead and Implement the organization’s data strategy, aligning with overall business objectives.
• Drive the adoption of data as a strategic asset, fostering a data-driven decision-making culture.
• Identify emerging trends in data technologies and translate them into actionable initiatives.

2. Data Operations Management

• Oversee data infrastructure, ensuring high availability, scalability, and performance.
• Establish and refine processes for data ingestion, transformation, and integration across diverse sources.
• Implement robust monitoring systems to ensure the reliability and quality of data pipelines.

3. Governance and Compliance

• Develop and enforce data governance frameworks, ensuring adherence to security, privacy, and compliance standards (e.g., GDPR, CCPA).
• Oversee data cataloging, lineage tracking, and metadata management to improve data discoverability.
• Ensure appropriate role-based access controls and data security protocols.

4. Team Leadership

• Collaborate with cross functional leadership and teams to prioritize initiatives.
• Drive a culture of continuous improvement, fostering innovation and professional development.

5. Business Partnership

• Partner with business leaders to understand data needs and deliver actionable insights.
• Translate complex technical concepts into business-friendly language for stakeholders.
• Act as the primary advocate for data initiatives, driving alignment across departments.

6. Performance Optimization and Cost Management

• Manage budgets for data operations, ensuring efficient use of resources.
• Continuously evaluate tools, platforms, and processes to optimize operational performance and costs.
• Define and track key performance indicators (KPIs) to measure the success of data initiatives.

Qualifications

Must-Have Skills and Experience

• Proven experience in a senior data leadership role, managing data operations, strategy, or governance.
• Strong understanding of data architectures, including cloud platforms (e.g., Azure), data warehouses (e.g., Snowflake), and ETL/ELT tools.
• Expertise in data governance, compliance, and privacy regulations.
• Demonstrated ability to align data strategies with business goals and deliver measurable results.
• Strong leadership and team management skills, with experience building and scaling data teams.
• Exceptional communication skills, with the ability to convey technical concepts to non-technical stakeholders.

Nice-to-Have Skills

• Hands-on experience with advanced analytics or AI/ML integration.
• Certifications in data management or cloud platforms (e.g., Snowflake).
• Knowledge of data visualization tools (e.g., Power BI) and their role in driving business insights.

Experience Requirements

• Bachelor’s or Master’s degree in Data Science, Computer Science, Business Administration, or a related field.
• 8+ years of experience in data operations, strategy, or a similar role, with 3+ years in a leadership capacity.

See more jobs at Unit4

Apply for this job

Job Description

As a Customer Success Manager, you will play a critical role in driving customer satisfaction and success by ensuring that clients fully leverage our products and services. Your mission will be to guide clients through a tailored success plan, built collaboratively to meet their unique business needs and objectives. You will be their trusted advisor, helping them navigate their Success Catalogue options, utilize their Success Points effectively, and access our specialized educational resources. This position requires a deep understanding of customer success strategies, outstanding project management skills, and a customer-first mindset. 

Key Responsibilities

• Success Planning: Develop and implement a customized success plan for each client, with clear goals, timelines, KPIs, and action items. Regularly check in with clients to monitor progress, address challenges, and adjust strategies as needed.
• Customer Engagement: Act as the primary point of contact for clients, fostering long-term relationships and continuously enhancing their experience. Collaborate with clients to maximize the value of their Success Points and provide guidance on available resources and services.
• Education and Enablement: Support client teams by coordinating access to premium education content for administrators and end-users. Conduct onboarding sessions to introduce clients to available educational resources, ensuring they are well-equipped to make the most of our products.
• Be theVoice of the customer (VoC) and their internal advocate, gathering and understanding feedback and data to improve their outcomes and the quality of their experience; Turn insights into action. ​
• Identify and drive up/cross sell through CSM qualified leads in cooperation with your colleagues in sales.​

Qualifications

• Excellent communication skills, fluent in Norwegian and English (verbal and written), with an ability to convey complex information clearly to clients.
• Proven experience in Customer Success, Account Management, or a related role within a SaaS or software company.
• Demonstrated ability to build and maintain strategic client relationships, with a focus on delivering exceptional service.
• Strong understanding of customer success planning, KPI tracking, and action planning.
• Proficiency in project management and an ability to multitask across various client needs.
• Familiarity with ERP, SaaS and financial processes is considered an advantage.
• Eagerness to learn and  a structured & fact-based work approach.
• Strong work ethic and high level of integrity.

See more jobs at Unit4

Apply for this job

Job Description

The User Group Specialist will play a pivotal role in fostering a strong community among our users, enhancing customer engagement, and encouraging collaboration through user groups. This individual will be responsible for building, managing, and nurturing relationships with our users, supporting group activities, organizing events, and ensuring users have a platform to share insights and best practices. The role requires a blend of community management, customer support, and event planning.

Key Responsibilities:

• Community Building & Engagement

  • Develop and execute strategies to grow user group participation and engagement.
  • Establish and support user group chapters across various regions and platforms, creating opportunities for users to network, collaborate, and share knowledge.
  • Act as a primary point of contact for user group leaders and members, offering guidance and support.

• Event Planning & Execution

  • Plan, organize, and coordinate user group events, including in-person meetups, virtual webinars, workshops, and an annual user group conference.
  • Collaborate with internal teams (marketing, product, customer support) to provide content, speakers, and resources for user group events.
  • Manage event logistics, including registration, promotion, content, follow-up, and feedback collection.

• Advocacy & Communication

  • Capture and communicate user feedback, challenges, and success stories to relevant internal teams to drive product improvements and customer satisfaction.
  • Develop communication channels (newsletters, forums, social media) to keep user group members informed and engaged.
  • Foster a community of product advocates and ambassadors who champion our brand.

• Program Development & Improvement

  • Monitor and assess user group program effectiveness, using analytics and feedback to identify areas for improvement.
  • Create and maintain resources, best practices, and training materials to empower user group leaders and members.
  • Track metrics on engagement, satisfaction, and growth, reporting regularly to stakeholders.

Qualifications

• Experience:

  • 3-5 years of experience in community management, customer success, event planning, or related field, preferably within SaaS, tech, or B2B environments.
  • Proven track record of building, managing, and growing user groups or customer communities.

• Skills:

  • Strong organizational skills and the ability to manage multiple projects and priorities.
  • Excellent communication and interpersonal skills, with the ability to engage and build rapport with diverse user groups.
  • Proficiency with community management tools, social media platforms, and virtual event platforms.

• Attributes:

  • Passion for customer advocacy and community-building.
  • Creative problem-solver who can think strategically and act tactically.
  • Strong sense of ownership, initiative, and ability to work independently and collaboratively.

Preferred Qualifications:

• Familiarity with [specific software or industry knowledge relevant to the company’s product]
• Experience with CRM, analytics tools, and customer engagement platforms.

This role is ideal for someone who thrives in a people-oriented position, enjoys fostering connections, and is committed to creating a vibrant, collaborative user community. If you’re passionate about customer success, relationship-building, and creating memorable experiences, we’d love to hear from you!

See more jobs at Unit4

Apply for this job

Stellenbeschreibung

The Senior Project Manager performs the lead role in managing the implementation of Unit4 software solutions into customer environments orchestrating the successful delivery of project engagements. Expected to lead and drive projects to successful completion, achieving agreed delivery dates within budget, meeting customer requirements and exceeding expectations. The successful candidate will preferably be based remotely in Germany or Austria with regular travel required to our client's sites mainly DACH region.

• Ensures project plan and deliverables match with the scope as outlined in the Scope of Work (SOWs);
• Collaborates closely with assigned project team members including architect, consultant and global teams to create a project plan and a work breakdown structure (WBS) consistent with Unit4's preferred best practices;
• Leads and manage project team members applying Unit4 and professional best practices;
• Responsible for maintaining out-of-scope requests and working with the customer and Unit4 account team to scope and cost additional Unit4 opportunities;
• Ensures that work is not performed outside of contracted scope without appropriate change order documentation accepted by the client;
• Maintains a weekly project plan which identifies and updates all project risks, issues, tasks and dependencies. Tracks progress against project initiation document and SOW baseline;
• Collaborates with Unit4 resource management team to appropriately staff each project;
• Maintains accurate weekly revenue and cost forecast for each project;
• Interacts with project staff, customers and other Unit4 teams as necessary to communicate project status and to escalate risks and issues on timely basis;
• Ensures accurate and timely communication of project status to relevant stakeholders including Unit4 PMO and customer account teams;
• Ensures that all Gateways of the applied Unit4 Delivery Methodology are signed-off by the customer
• Is able to communicate efficient to C-Level Stakeholders and Sponsors.
• Maintains and archives all key project documents into appropriate systems;
• Actively keeps abreast of latest trends and best practices in IT Project Management;
• Builds and shares experience-based knowledge and resources directly with peers and across Unit4;
• Adheres to all company policies, including but not limited to time and expenses, code of conduct, ethics, security and any required training available;
• Continually identifies customer knowledge gaps and opportunities for Unit4 product or service expansion and enhancement.

Qualifikationen

A senior professional accountable for successful delivery of Unit4 strategic customer engagements. Able to multi-task, managing cross functional teams to deliver scoped outcomes across multiple projects. Manages relationships with internal Unit4 and customer stakeholders at all levels using advanced and timely communication skills. Known as advanced level practitioner with track record of successful delivery across multiple engagements. Coaches and mentors junior PM staff. Able to lead and demonstrate project management best practices.

• You have a Bachelor degree, or equivalent, in a relevant field;
• Typically, 6 or more years of related professional project management experience; ideally in delivering ERP-projects in the supplier role.
• Evidence of proven team leadership over large scale technical engagements (6+ team members, over 500 K€, over 9 months duration, multiple product suites);
• International experience preferred;
• Highly driven with excellent communications skills both oral and written, able to influence at senior level within Unit4 and with customers at senior level, listens and communicates effectively;
• Demonstrates the ability to apply sound judgment to any situation and achieve desired outcomes;
• Demonstrates product proficiency, by achieving appropriate Unit4 professional certifications;
• Able to form and manage cross functional teams and apply leadership skills;
• Proven negotiation skills;
• Evidence of successful relationship building within Unit4 team e.g. Sales and Support teams;
• Collaborates and builds best practice knowledge across regional Unit4 PM teams;
• Able to multi-task and perform well under pressure;
• PMP or Prince2 Practitioner certified;
• German and English language skills are essential and an additional language would be an advantage.

See more jobs at Unit4

Apply for this job

Job Description

Job Description

As a Senior legal counsel for CE (France) and Lead Privacy Counsel you will provide broad legal advice and assistance to the business in CE for all French speaking countries (e.g. France, Belgium, Luxembourg) and will work together as part of the Go-To Market team with legal colleagues to address legal issues across the globe.

As a Senior Legal Counsel you will be responsible for negotiating, drafting and reviewing a broad range of agreements and assisting with disputes. You may also be asked to assist the Unit4 French business with day to day legal advice on corporate, HR and finance matters.

As Lead Privacy Counsel you will oversee Unit4’s approach to data protection matters under GDPR and in other jurisdictions. You will take responsibility for driving Unit4’s approach to data protection and AI matters as this field expands and as Unit4 finds more uses for AI and machine learning within its product set working closely with our R&D team as well as our Chief Data Officer and other teams around Unit4.

As part of the global legal team, you will enhance legal awareness in the business, by providing training and advising management on relevant legal development that could affect our business. You will be involved in strategic projects critical to the business and engage directly with senior executives (including with respect to AI as mentioned above). 

You will be part of a global legal team of around 12 people. Unit4 is growing fast and advancing its technology into many new areas which provides for a great number of exciting projects where legal is leading the business in best practice and compliant ways of transacting business.

Key Responsibilities

• Commercial Contracts:
  • Draft, review, and negotiate a wide range of commercial contracts, including SaaS (sales) agreements, service agreements, non-disclosure agreements, and joint venture agreements.
  • Provide legal advice on contract interpretation and dispute resolution.
• French Commercial Law:
  • Advise on French commercial law matters, including corporate governance, competition law, and consumer protection.
  • Stay up-to-date on French legal developments and provide training to internal stakeholders.
• Privacy, Data Protection and AI:
  • Advise on all aspects of data privacy and protection compliance, including GDPR, e-Privacy Directive, and local data protection laws.
  • Conduct data privacy impact assessments (DPIAs) and provide guidance on data minimization and retention policies.
  • Manage data breach response processes (working closely with the CISO) and coordinate with relevant stakeholders.
  • Represent the company in data protection audits and investigations.
  • Involvement in company’s AI committee and all related projects.

Qualifications

Education

French Law Degree (preferably masters level) (IP law, Economic law or Business law)

Knowledge and Skills

• Strong project management skills;
• Excellent presentation skills in both informal and formal situations;
• Excellent written and oral communication skills in French and English;
• Good interpersonal skills and relationship management skills;
• Self-starter so therefore also a quick learner;
• Team player;
• Ability to work collaboratively with senior staff in management and other disciplines;
• Committed to excellent performance and a practical understanding of how to deliver results;
• Be hands on and have a Can Do mentality;
• Energetic individual with unusual initiative;
• Ability to work under pressure and be flexible;
• Strong work ethic and enthusiastic about new challenges; and
• Creative thinker and resourceful problem solver.

Experience

• Qualified to practice law in France;
• A minimum of 5 years post qualification experience;
• Experience in private law firm; and
• In-house experience in a globally operating IT/tech company.

See more jobs at Unit4

Apply for this job

Job Description

Our job in Solution Consulting is to understand our customers’ business challenges and to accurately show how Unit4 solutions can solve these challenges.  

• Your role as a Solution Consultant is to understand our prospects’ and customers’ business challenges and to accurately show how Unit4 solutions can solve these challenges.
• To attain the best possible solution, you will spend time researching and discovering the business challenges and goals. You will understand the customer, and challenge them, and become their voice in the sales process.
• You will delight and inspire our customers to help build and deliver their desired end goals. You are a trusted advisor who will naturally lead our customers and colleagues.
• You will gradually evolve to be an expert in Unit4 solutions, you will understand and sell the value of Unit4 solutions and why Unit4 is different to other suppliers in the marketplace.
• You love technology and you are driven to find the best possible solutions for our customers. Your integrity and expertise is what sets you apart from other roles in sales, customers will trust your advice and Unit4 professional services will believe in the vision you create for customers during the bid stages.
• You will be involved with a wide range of activities including but not limited to: Business Cases, Discovery Sessions, Demos, RFPs, Handovers to implementation team, Onboarding, Working with Partners, Product focused  development and more!

Qualifications

To be successful in this role you need to: 

• Be a customer focused, detail-oriented professional, able to think quickly and analytically to find the right solution to a problem. 
• Like challenges and are looking for a role that is varied and ever changing.  
• Have experience in leading customer meetings and workshop sessions.
• Be passionate about technology, and your curiosity combined with a desire to learn have made you a go to person in your current role. 
• Be Self-motivated and an excellent collaborator, you'll be comfortable both taking the lead and working as part of the wider solution consulting team and the other Unit4 teams. 
• See yourself as an ambassador, representing Unit4 with integrity, professionalism, and courtesy, and advocate positively for the company’s products and service.
• German speaking is a requirement in this role

See more jobs at Unit4

Apply for this job

Job Description

The Senior Project Manager performs the lead role in managing the implementation of Unit4 software solutions into customer environments orchestrating the successful delivery of project engagements.   Expected to lead and drive projects to successful completion, achieving agreed delivery dates within budget, meeting customer requirements and exceeding expectations.

• Ensures project plan and deliverables match with the scope as outlined in the Scope of Work (SOWs);
• Collaborates closely with assigned project team members including architect, consultant and global teams to create a project plan and a work breakdown structure (WBS) consistent with Unit4's preferred best practices;
• Leads and manage project team members applying Unit4 and professional best practices;
• Responsible for maintaining out-of-scope requests and working with the customer and Unit4 account team to scope and cost additional Unit4 opportunities;
• Ensures that work is not performed outside of contracted scope without appropriate change order documentation accepted by the client;
• Maintains a weekly project schedule which identifies and updates all project risks, issues, tasks and dependencies. Tracks progress against project initiation document and SOW baseline;
• Collaborates with Unit4 resource management team to appropriately staff each project;
• Maintains accurate weekly revenue and cost forecast for each project;
• Interacts with project staff, customers and other Unit4 teams as necessary to communicate project status and to escalate risks and issues on timely basis;
• Ensures accurate and timely communication of project status to relevant stakeholders including Unit4 PMO and customer account teams;
• Maintains and archives all key project documents into appropriate systems;
• Actively keeps abreast of latest trends and best practices in IT Project Management;
• Builds and shares experience-based knowledge and resources directly with peers and across Unit4;
• Adheres to all company policies, including but not limited to time and expenses, code of conduct, ethics, security and any required training available;
• Continually identifies customer knowledge gaps and opportunities for Unit4 product or service expansion and enhancement.

Qualifications

A senior professional accountable for successful delivery of Unit4 strategic customer engagements. Able to multi-task, managing cross functional teams to deliver scoped outcomes across multiple projects. Manages relationships with internal Unit4 and customer stakeholders at all levels using advanced and timely communication skills. Known as advanced level practitioner with track record of successful delivery across multiple engagements. Coaches and mentors junior PM staff. Able to lead and demonstrate project management best practices.

• You have a Bachelor degree, or equivalent, in a relevant field;
• Typically, 6 or more years of related professional project management experience;
• Evidence of proven team leadership over large scale technical engagements (6+ team members, over $500K USD, over 9 months duration, multiple product suites);
• International experience preferred; 
• Highly driven with excellent communications skills both oral and written, able to influence at senior level within Unit4 and with customers at senior level, listens and communicates effectively;
• Demonstrates the ability to apply sound judgment to any situation and achieve desired outcomes;
• Demonstrates product proficiency, by achieving appropriate Unit4 professional certifications;
• Able to form and manage cross functional teams and apply leadership skills;
• Proven negotiation skills;
• Evidence of successful relationship building within Unit4 team e.g. Sales and Support teams;
• Collaborates and builds best practice knowledge across regional Unit4 PM teams;
• Able to multi-task and perform well under pressure;
• Prince2 Practitioner or PMP certified.

See more jobs at Unit4

Apply for this job

Job Description

What you will do

As an Application Support Consultant, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

• To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate.

• Investigate, process and document application defects passed to the Application Support team.

• Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.

• Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress.

• To comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.

• To investigate, document and present to the Customer Services Team Leader process improvements that enhance the customer experience.

• To identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.

• You will be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development.

• To train and mentor less experienced members of the team around product knowledge, skills and processes.

• Work in a team environment to help and assist colleagues.

Qualifications

Qualifications

Qualifications and Knowledge Must have:

• Strong communication skills and fluent in English and Dutch (verbal and written)

• Knowledge on a given Unit4 ERP module or other module(s) will be an asset

• Common knowledge of Microsoft technologies, workplace processes and IT infrastructure

• Previous experience of working in a Customer Service environment is an advantage

• Exceptional Customer facing skills, understand and be able to implement the concept of exceptional Customer Service

• Exhibits good analytical and problem-solving abilities

• Ability to manage your own time to prioritise workload and meet deadlines

• Friendly and professional manner with an enthusiastic positive approach to tasks

• Able to use initiative and work alone, and as part of a team

• Strong Team Player

• Possess ability to work in a Dual Working Environment

Nice to have:

• Knowledge or experience with ServiceNow

• ITIL knowledge

• Previous experience of working within Corporate IT

Your profile

Inquisitive individual who is organised, diligent and possesses a good understanding of Unit4’s ERP product. You will be comfortable working with managers from across the business, looking for win-win outcomes. You will ideally enjoy working with support consultants and customers and get satisfaction from positive results.

See more jobs at Unit4

Apply for this job

Job Description

Unit4’s Professional Services team works across our technology and systems to deliver customer solutions in our industry verticals. As an associate consultant, you will have the opportunity to expand your career into the cutting-edge cloud ERP technologies being offered by the organization. You will be working through project challenges implementing solutions based on your experience of industry good practice and applicable models. ERP projects drive significant business change for our customers, and it’s critical that you can handle conflict through good communication, adapting your style to the audience.   

Our Unit4 values are important to us, and we expect you to be a cultural ambassador and lead through example.

We believe that you are a customer service champion and can develop and maintain stakeholder relationships. With your expertise you will enable our customers and proactively support their journey to standardized solutions with a focus on adopting, not adapting. Some travel will be necessary based on customer requirements.

What you will do as part of ourProfessional ServicesTeam:

Customer onboarding

• Engage in the sales handover and project onboarding with the wider project team
• Implement quality ERP customer solutions that will meet design and strategic objectives focusing on reducing complexity and costs.
• Lead and participate in workshops. We expect you to prioritize requirements and identify opportunities for customer success
• Deliver the approved customer solution utilizing templates as applicable
• Work with wider delivery teams to ensure projects meet design, schedule, and budget as set out in the project plan

Post go-live & existing customer engagements

• Support customer solution reviews and customer health checks identifying opportunities to expand Unit4 footprint
• Engagement in delivery of upgrades and cloud migrations to existing customers

Product enhancements and new technologies

• Stay relevant on new technologies, legislations and good practice, sharing this knowledge both internally and externally
• Work with senior consultants using your expertise to identify improvements to functionality
• Embrace continuous learning enhancing your knowledge in new areas

Qualifications

• Fluent knowledge of English and Dutch is obligatory.
• Competence within Financials and/or Accounting.
• Excited about technology enabled change
• Strong business analysis skills with an eye for detail
• Self-starter, with a positive attitude, independent and able to work under pressure to meet assignment deadline

See more jobs at Unit4

Apply for this job

Job Description

The User Group Manager will play a pivotal role in fostering a strong community among our users, enhancing customer engagement, and encouraging collaboration through user groups. This individual will be responsible for building, managing, and nurturing relationships with our users, supporting group activities, organizing events, and ensuring users have a platform to share insights and best practices. The role requires a blend of community management, customer support, and event planning.

Key Responsibilities:

• Community Building & Engagement

  • Develop and execute strategies to grow user group participation and engagement.
  • Establish and support user group chapters across various regions and platforms, creating opportunities for users to network, collaborate, and share knowledge.
  • Act as a primary point of contact for user group leaders and members, offering guidance and support.

• Event Planning & Execution

  • Plan, organize, and coordinate user group events, including in-person meetups, virtual webinars, workshops, and an annual user group conference.
  • Collaborate with internal teams (marketing, product, customer support) to provide content, speakers, and resources for user group events.
  • Manage event logistics, including registration, promotion, content, follow-up, and feedback collection.

• Advocacy & Communication

  • Capture and communicate user feedback, challenges, and success stories to relevant internal teams to drive product improvements and customer satisfaction.
  • Develop communication channels (newsletters, forums, social media) to keep user group members informed and engaged.
  • Foster a community of product advocates and ambassadors who champion our brand.

• Program Development & Improvement

  • Monitor and assess user group program effectiveness, using analytics and feedback to identify areas for improvement.
  • Create and maintain resources, best practices, and training materials to empower user group leaders and members.
  • Track metrics on engagement, satisfaction, and growth, reporting regularly to stakeholders.

Qualifications

• Experience:

  • 3-5 years of experience in community management, customer success, event planning, or related field, preferably within SaaS, tech, or B2B environments.
  • Proven track record of building, managing, and growing user groups or customer communities.

• Skills:

  • Strong organizational skills and the ability to manage multiple projects and priorities.
  • Excellent communication and interpersonal skills, with the ability to engage and build rapport with diverse user groups.
  • Proficiency with community management tools, social media platforms, and virtual event platforms.

• Attributes:

  • Passion for customer advocacy and community-building.
  • Creative problem-solver who can think strategically and act tactically.
  • Strong sense of ownership, initiative, and ability to work independently and collaboratively.

Preferred Qualifications:

• Familiarity with [specific software or industry knowledge relevant to the company’s product]
• Experience with CRM, analytics tools, and customer engagement platforms.

This role is ideal for someone who thrives in a people-oriented position, enjoys fostering connections, and is committed to creating a vibrant, collaborative user community. If you’re passionate about customer success, relationship-building, and creating memorable experiences, we’d love to hear from you!

See more jobs at Unit4

Apply for this job

Job Description

ServiceNow Consultant will be responsible for working across applications and services within Unit4 ServiceNow platform to develop new functionalities and innovative solutions to address product owner and project stakeholder requirements.

The consultant will work closely with the Platform team, process owners, Enterprise Architecture, and IT Security to produce technical designs and development to address requirements in the most effective and secure manner. The Consultant will be required to consider the current business needs and architecture of the environment while reviewing future enhancement roadmaps and by assessing core platform and/or application changes driven by version upgrades.

Primary Job Responsibilities

• Designs, develops, configures, and customizes (when appropriate) ServiceNow applications and services to deliver new functionality and capabilities
• Works with business process owners in shaping/refining the requirements that aligns with overall strategy and product roadmap
• Assists with second level incident resolution, problem root cause analysis, and post change validation
• Provides on-call support when critical production issues occur
• Assists the platform team in estimating release level of effort
• Follows and improves architecture, design, technical documentation, and coding standards
• Participates in and works with platform team to ensure proper quality assurance is completed related to unit, system integration, regression, and user acceptance testing
• Responsible for reviewing, validating, and remediating all version and patch upgrades associated with assigned application and services
• Develops with an eye towards automation
• Designs, develops, and configures workflows, flows, forms, scripts, ACL’s, data transformation, policies, rules, scheduled jobs, and all other underlying logic using Agile methodologies
• Gain knowledge of any development work completed by external implementation partners prior their implementation

Qualifications

Required Skills & Experience:

Knowledge

• Strong technical foundation and knowledge of the ServiceNow platform and architecture
• Knowledge of Agile and Scrum development approaches
• Ability to learn and adapt to new technologies related directly or indirectly to the ServiceNow platform
• Development skills in scripting, business rules, data imports, ACL’s, data policies, UI policies, data import and transformation, logging, error remediation, data encryption, flow designer (including Integration Hub spokes), notifications, SLA’s, metrics, database views, assessments, forms, workflow, and language translations
• Knowledge of database design schemas and data modeling including ServiceNow’s Common Service Data Model (CSDM)
• Development skills in scripting JavaScript, Web Services, HTML, CSS, and Jelly
• Strong business acumen

Experience

• 7+ years of relevant experience or equivalent combination of education and work experience
• Certified ServiceNow Developer or Implementer in CSM / HRSD
• ITIL Foundations Certification recommended
• Strong understanding of the ServiceNow Application Suite. Experience with Customer Service Management, HRSD and scoped applications
• Strong interpersonal/relationship management skills
• Ability to execute and prioritize a number of tasks simultaneously
• Outstanding communication skills, both oral and written [English]

See more jobs at Unit4

Apply for this job

Job Description

The IT function is increasing its capabilities and therefore is looking for an Infrastructure Engineer. As an Infrastructure Engineer you are responsible for designing, deploying, and managing the lifecycle of cloud infrastructure and services and ensure that they are secure, healthy, efficient, and scalable. As such you are also responsible for maintaining and supporting our physical and virtual network infrastructure.

You will report to the Internal IT Infrastructure Manager, part of the IT team whose mission is to provide an effective, efficient, reliable and appropriate infrastructure to its users that is also maintainable as such.

This job is location-independent, we are open to hiring in Spain, Portugal, Poland and Indonesia.

What you will do:

• Designing and deploying Azure Wintel & AD solutions on the Microsoft Azure platform.
• Managing IaaS and PaaS cloud resources in Microsoft Azure using the Systems Management platform, and Security Management Tools to ensure that they are functioning properly and efficiently and meet business needs.
• Managing and maintaining the (Azure) Active Directory / Entra ID infrastructure, including domains, forest, and replication.
• Managing Group Policies by creating, managing, and enforcing GPOs to control and configure a.o. Windows based system.
• Managing DNS, DHCP and certificate services.
• Develop and maintain standards based on leading practices to monitor operational and performance statistics for systems.
• Develop and maintain standards and processes based on leading practices for patch / update deployments.
• Collaborate with various teams across the globe to ensure MS components are optimized for performance and security to meet their business needs and requirements
• Configure and install various physical and virtual network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
• Maintain WAN, LAN and wireless networks including upgrades, service packs, patches, hot fixes, and security configurations.

Qualifications

Who are you:

We are seeking individuals with the right mindset—those who are eager to learn, grow, and contribute. We value great people who are passionate about being part of exceptional teams. Whether you're a recent graduate or a seasoned professional, we welcome you to apply and join us on our journey.

• ICT related Bachelor level of knowledge and 3 + years’ experience working with Azure services/ technologies (like virtual machines, blob, queues, tables, Azure Active Directory, Virtual networks etc.)  and having deep technical experience in infrastructure design, build and deployment in private and Azure cloud, Azure networking, connectivity storage, being familiar with VM-Ware and virtualization.
• 3-5+ years of experience in Windows systems engineering, automation, and management.
• Experience in automating Windows systems with PowerShell or other related methods.
• Experience supporting Windows systems in a multi-platform environment (OSX, Linux, iOS, and Android clients).
• Additional Skills/ Experience:Hyper-V/ VMWare, Azure Virtual Machines, Virtual Networks, ExpressRoute, Azure Active Directory, AD Connect, Operations Management Suite/Log Analytics, Azure Monitor, Azure Site Recovery, Azure Backup, Azure App Services, Azure Storage, Azure Import/Export, Azure SQL Server, MySQL, Azure Automation
• Effective communication skills and fluent in English (verbal and written)
• Be flexible for work which requires things to be done outside of office hours and weekend on-call support.
• Having a Microsoft Certificates like
   Microsoft Certified Azure Fundamentals - AZ-900
   Microsoft Certified: Azure Administrator Associate- AZ-104
   Microsoft Certified: Azure Network Engineer Associate - AZ-700
   Administering Windows Server Hybrid Core Infrastructure - AZ-800

See more jobs at Unit4

Apply for this job

Job Description

The IT team is expanding its expertise and is seeking an Azure Infrastructure Architect to join the team. As an Azure infrastructure architect, your primary focus will be to drive Azure improvement, security improvement cost optimalization, effective monitoring, technical road mapping and this all tight in coordination with technical teams and IT-leaders with the goal of establishing sustainable and effective cloud infrastructure that serves both IT- and Business needs.  You will also drive projects (small and large) together with the business and IT engineers to onboard innovative technology, improve the infrastructure environment, realize cost reductions, onboard new acquisitions etc. etc.

You will report to the Internal IT Infrastructure Manager, part of the IT team whose mission is to provide an effective, efficient, reliable and appropriate infrastructure to its users that is also maintainable as such.

This job is location-independent, we are open to hiring in Spain, Portugal, Poland and Indonesia.

What You Will Do

• Lead Cloud Projects: Manage and lead multiple cloud projects, ensuring timely and within-budget delivery. You will coordinate with cross-functional teams, set project timelines, and monitor progress to meet project goals.
• Technical Implementation: Oversee the engineering and configuration of cloud infrastructures on Microsoft Azure, utilizing your hands-on experience with automation tools and scripting languages.
• Cloud Strategy and Migration: Develop and execute cloud adoption and migration strategies.
• Problem Resolution: Respond to and manage major incidents under pressure, utilizing your strong problem-solving and analytical skills to ensure swift and effective resolutions.
• Continuous Learning and Certification: Stay updated with the latest Azure certifications and cloud technologies to maintain your expertise and guide the team with best practices.
• Collaborate with other teams and stakeholders: Serve as the bridge between technical teams and stakeholders, facilitating clear communication, and translating complex technical concepts into actionable plans.

Qualifications

Who are you:

You have experience as a project manager with a strong technical background, particularly in cloud computing and Microsoft Azure. You have a proven track record of managing and delivering multiple projects, ensuring they are completed on time, within scope, and within budget. You bring a unique blend of technical expertise and project management skills, enabling you to bridge the gap between technical teams and stakeholders effectively.

• Experience working with Microsoft Azure on an IAAS and PAAS level
• Demonstrated ability to manage multiple projects simultaneously, with experience in coordinating cross-functional teams, setting project timelines, and delivering successful outcomes.
• Knowledge of one or more scripting languages (PowerShell, Bash, Python)
• Good understanding of cloud adaption and migration
• MS certifications in cloud, security and O365
• Hands on engineering, configuration of cloud infrastructures using various automation tools
• In-depth experience in Azure cloud compute, storage, network firewall, load balancers, Admin portal, Azure services, Azure Active Directory / Entra ID.
• Detailed knowledge of automated provisioning and DevOps tooling
• Ability to work under pressure and effectively respond to major incidents.

• A bachelor's degree in computer science, information technology or a related field. MS Azure certificates from a course on cloud solutions architecture for Azure like Solutions Architect Expert (AZ-300, AZ 3001) is a plus.
• Prior work experience in a position in which you have proven your technical, social and communication skillset.

See more jobs at Unit4

Apply for this job