Job Description

You don’t want to cry, when you hear about WannaCry? Loki isn’t only a German firegod to you? You know what Meltdown/Spectre are, maybe you even know what cryptojacking is? Then the following position is for you! 

If you join us, your daily tasks will be as follows: 

• Detection, analysis and management of security incidents 
• Making and evaluating reports 
• Monitoring the customer’s environment 
• Tracking IT security issues (vulnerabilities, 0day exploits, malware) and making/fitting the rules for    detecting them in the client's environment 
• Change and incident management 
• Analysis of malicious code in sandbox 

Qualifications

What makes you capable to fulfil this position? 

• If you love to learn and you have a need for continuous development
• If you know network models (OSI, TCP/IP) 
• If you know how operating systems work (Windows, Linux) 
• You speak English or German on business level 
• It's not a problem if you have to spend about one-third of your working hours in shifts

If above all these...: 

• You have basic knowledge of script languages: python, bash, JS and so on 
• You are familiar with the logs of security systems: proxy, AV, WAF, IDS, Webserver, DNS 
• You've done PCAP analysis 

...hop in to the T-SEC ship and let's see if we can work together. 

See more jobs at Deutsche Telekom IT Solutions

Apply for this job

Job Description

The Public Cloud Portfolio Unit operates on a national and international level, for medium-sized and large companies. We develop, market and operate agile, cloud-native, forward-looking products and services for the digital world. We see ourselves as innovation drivers and make our customers' business fit for the digital future. Our mission: Together with our customer, shaping the safest, easiest and most efficient transformation to a digitized and cloud-native future.

Your Department

We run Open Telekom Cloud! Open Telekom Cloud is a public cloud standard product based on open source community software and driven by principles of DevSecOps. Lean structures, agile methods, highly motivated teams and an extremely dynamic business environment determine our actions. With this customer-oriented and agile orientation, we are the anchor point for the Public Cloud business in Deutsche Telekom Group.

We are measured by delivering a secure, stable, and innovative platform. We work jointly with our platform partner and other partners out of the OpenStack ecosystem to create a highly innovative public cloud product based on European security and data protection standards.

We are looking for people who are professionals and evangelists with a great deal of enthusiasm for cloud technology and who are up to the challenges created by the development and operation of a hyper-scale public cloud.

We offer a unique insight into how a large public cloud works under the hood, intercultural teamwork, flat hierarchies, and an independent working-style.

Your Tasks

As "Engineer Hardware Public Cloud" you understand the latest developments in cloud and hardware technology. Customer-oriented, you will further develop the hardware architecture of our Open Telekom Cloud platform.

Do you like?

• Be responsible for the structured expansion and upgrading of our hardware under hyper-scaler conditions.
• Be a trusted advisor for public cloud technology.
• Consistently automate with common automation frameworks.
• Get your hands "dirty" without reservations.
• Work in a team of specialists where everyone helps each other openly and with trust..

Qualifications

Your Profile

• Completed studies in a technical, engineering or scientific subject or comparable professional training.
• 3-5 years of professional experience in IT with a focus on cloud and data centers.
• In-depth knowledge of server, storage and networking hardware.
• Strong experience in Linux and network related services.
• Practice in hardware-oriented infrastructure automation and asset management.
• High level of customer focus.
• Knowledge of agile development processes.
• Ability to assess technical solutions and come up with creative solutions.
• Fluency in written and spoken English.
• You will be working in the European Union to meet our customers' data security and privacy requirements.

See more jobs at Deutsche Telekom IT Solutions

Apply for this job

Job Description

Company Description

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description

The Public Cloud Portfolio Unit operates on a national and international level, for medium-sized and large companies. We develop, market and operate agile, cloud-native, forward-looking products and services for the digital world. We see ourselves as innovation drivers and make our customers' business fit for the digital future. Our mission: Together with our customer, shaping the safest, easiest and most efficient transformation to a digitized and cloud-native future.

Your Department

We run Open Telekom Cloud! Open Telekom Cloud is a public cloud standard product based on open source community software and driven by principles of DevSecOps. Lean structures, agile methods, highly motivated teams and an extremely dynamic business environment determine our actions. With this customer-oriented and agile orientation, we are the anchor point for the Public Cloud business in Deutsche Telekom Group.

We are measured by delivering a secure, stable and innovative platform. We work jointly with our platform partner and other partners out of the OpenStack ecosystem to create a highly innovative public cloud product based on European security and data protection standards.

We are looking for people who are professionals and evangelists with a great deal of enthusiasm for cloud technology and who are up to the challenges created by the development and operation of a hyper-scale public cloud.

We offer a unique insight into how a large public cloud works under the hood, intercultural teamwork, flat hierarchies, and an independent working-style.

Your Tasks

As "Solution Engineer OTC" you understand the latest developments in cloud and container technology. You will operate and enhance our Open Telekom Cloud platform in a customer-oriented manner.

Do you like?

• Solve complex problems in the daily operation of a hyper-scaler's cloud backend.
• Consistently automate with common automation frameworks.
• Work in a team of specialists where everyone helps each other in an open and trusting manner.
• Work in proactive and agile way
• Participate / coordinate in process oriented manner of the daily activities, incoming customer requests

Qualifications

Your Profile

• Completed studies in a technical, engineering or scientific subject or comparable professional training.
• 3-5 years of professional experience in IT (with focus on modern cloud technologies).
• In-depth knowledge of Linux (e.g. networking, logging concepts), system tools (sudo, SSH) and network-related services (e.g. LDAP, NTP), Linux/Unix command line.
• System technologies (Linux, KVM, Linux network and storage, system tools) as well as OpenStack
• Strong Linux Administrations knowledge (e.g. RHCSA or. LFCS)
• Experienced with Ansible
• Shell scripting advanced experience
• Python beginner level
• Experience in OpenSource projects and community’s requirements.
• Agile tools (e.g. GitHub, JIRA, Confluence) and methodologies (DevOps, Gitlab CI/CD)
• High level of customer focus.
• Ability to assess technical solutions and come up with creative approaches.
• Fluency in written and spoken English

See more jobs at Deutsche Telekom IT Solutions

Apply for this job

Job Description

Plan, organise and deliver awareness campaigns and events (onsite, online or hybrid) for internal and external clients
Perform security awareness management tasks for awareness activities and ensure service level agreement for internal and external customers
Plan and implement target group specific marketing activities for security awareness activities
Orchestrate company-wide security campaigns
Supporting the preparation and implementation of internal security issues that are important to our customers

Qualifications

At least 3 years' practical experience in internal communications
In addition to analytical skills and a sensitive approach to people, you will also have proven experience in marketing/training
In addition to high-level English skills (C1/C2), you can also communicate well in German (at least B2)
You think and act in a team-oriented, holistic and forward-looking way and are used to working with agile methods in an international team environment.

See more jobs at Deutsche Telekom IT Solutions

Apply for this job

Job Description

• Provide 3rd level OS support for Linux machines (mainly Red Hat)
• Design and develop tools and solutions for 2nd level OS admins or for other teams
• Create reports
• Work with other internal teams
• Contact the OS vendor if necessary

Qualifications

• 3+ years of proven experience as a Linux engineer
• Extensive understanding of Linux operating systems (preferred: Red Hat)
• Proficiency in programming languages like Bash, PowerCLI, Python
• Experience with Veritas InfoScale HA solutions
• Familiarity with configuration management and automation tools (preferred: Ansible, Ansible AWX).
• Deep knowledge of virtualization technologies (VMware, KVM)
• Understanding network protocols and services (e.g., TCP/IP, DNS, DHCP)
• Knowledge of centralized authentication (LDAP)
• Excellent problem-solving abilities and a detail-oriented approach
• Capable of working both independently and collaboratively
• Strong adaptability and flexibility to manage changing priorities and dynamic environments
• At least intermediate English language knowledge
• Willingness to participate in on-call

Nice to have skills and experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant certifications (such as RHCE).
• Knowledge of containerization technologies (Docker, Podman)
• Experience with various deployment methods (Kickstart ISO, Cobbler, Terraform)
• German language knowledge is an advantage

See more jobs at Deutsche Telekom IT Solutions

Apply for this job

Stellenbeschreibung

Wir suchen drei Technical Prozess Spezialist Kollegen/ Kolleginnen für T-IP Core Change Umfeld für die folgenden Aufgaben:

Aufgabenbeschreibung: Ausführung von Change Maßnahmen im IP Edge und im IP2 Backbone sowie im Labor mit/ohne Network Domain Orchestrator (NDO). Begleitung von Change Maßnahmen mit NDO im Rahmen von Technikseinführungen/PV inklusive Fehleraufbereitung/Analyse und konzeptionelle Weiterentwicklung. Diese Position kann langfristig auch Schichtarbeit beinhalten. 

Qualifikationen

Erforderlich:

• IP Netze, IP Protokolle, LAN / WAN Technologie és Routingprotokolle
• Fachwissen über die Konfiguration und Funktionsweise von Routern und Switches
• Netzwerkprotokollen (IPv4, IPv6, Routingprotokolle [(MP)BGP, ISIS, LDP, SR,…], Multicast [mLDP, PIM, IGMP, BIER], L3VPN, L2VPN, L2TP, ...)
• Sprachkenntnisse Deutsch B2-C1

Vorteil: 

• Programmierkenntnisse wie z.B. Python és arbeiten mit XML/JSON und anderen Datenformaten
• Software/Netzwerk-Architektur verstehen
• Umgang mit APIs
• Umgang mit Git/Repositories/Branches Grundverständnis
• Sprachkenntnisse Englisch B1

See more jobs at Deutsche Telekom IT Solutions

Apply for this job

Job Description

• Acts as trusted, well experienced controller
• Participation in month-end closing activities
• Consolidation of monthly, quarterly and annual financial report 
• Supporting effective business decisions by presenting financial performance & suggesting improvement measures in order to reach targets
• Participates in monthly forecasting and yearly budgeting in cooperation with other departments
• Suuports with ideas the process development and process automation initiatives

Qualifications

• Relevant degree in Finance or Economy
• At least 4+ years of relevant experience
• Excellent communication skills, being fluent in English and German
• Fundamental understanding of key controlling and reporting processes
• Solid MS Excel knowledge & good knowledge in MS Office
• Process Automation & process development mindset
• Good analytical skills
• Strong problem-solving and critical thinking skills
• Knowledge & engagement with BI solutions is advantage

See more jobs at Deutsche Telekom IT Solutions

Apply for this job

Job Description

As "Senior Project Manager ", you will be responsible for overall planning, implementation, controlling and risk management of transition and transformation (T&T) , strategic and/or IT projects worldwide. With your project team, you have the end-to-end responsibility for the solution in close collaboration with the relevant departments of delivery and the customer suppliers.

Your other responsibilities include:

• Leading the project, elaborating and implementing the Project Management Plan
• Control of international virtual teams
• Creating resource plan and staffing the project
• Planning, steering and being responsible for the project regarding time, quality and cost.
• Establishing, executing and monitoring back to green plans
• Planning and organizing the project in alignment with the customer and the relevant T-Systems departments
• Being responsible for adherence to T-Systems Project Management, Transition and Transformation and Software development standards
• Defining an agreed way of change and claiming management within the project
• Implementing governance and escalation management within the T-Systems and towards customer
• Assuring acceptance of project results by the customer and the handover to operation
• Assuring readiness of service management, delivery and billing
• Guaranteeing effective project management quality gates and the handover to service quality gates

Qualifications

• Advanced, fluent German and English
• An exceptional track record of delivering large-scale, high value projects successfully at a country or global level
• Experience with classic (waterfall) and agile project management methods
• Technical and IT know-how and the willingness to familiarize yourself with the subject matter
• Ability to respond to customer needs with a high level of customer focus and social competence
• Exceptional analytical skills
• Experience in structuring, running and managing complex IT projects
• Proven ability in leadership, managing a diverse range of technical resources
• Good collaboration, communication and problem-solving skills
• At least 3 years’ experience as IT Project Manager and/or T&T Manager in international environment
• MS Project and Office knowledge

Advantages

• Project management certificate (PMP, Prince2, IPMA B)
• Cloud (AWS, Azure, Google) Project experience
• SAP Project experience
• ITIL V4 exam
• Experience in IT Outsourcing
• Experience with cloud integration

See more jobs at Deutsche Telekom IT Solutions

Apply for this job

Job Description

The Public Cloud Portfolio Unit operates on a national and international level, for medium-sized and large companies. We develop, market and operate agile, cloud-native, forward-looking products and services for the digital world. We see ourselves as innovation drivers and make our customers' business fit for the digital future. Our mission: Together with our customer, shaping the safest, easiest and most efficient transformation to a digitized and cloud-native future.

Your Department

We run Open Telekom Cloud! Open Telekom Cloud is a public cloud standard product based on open source community software and driven by principles of DevSecOps. Lean structures, agile methods, highly motivated teams and an extremely dynamic business environment determine our actions. With this customer-oriented and agile orientation, we are the anchor point for the Public Cloud business in Deutsche Telekom Group.

We are measured by delivering a secure, stable and innovative platform. We work jointly with our platform partner and other partners out of the OpenStack ecosystem to create a highly innovative public cloud product based on European security and data protection standards.

We are looking for people who are professionals and evangelists with a great deal of enthusiasm for cloud technology and who are up to the challenges created by the development and operation of a hyper-scale public cloud.

We offer a unique insight into how a large public cloud works under the hood, intercultural teamwork, flat hierarchies, and an independent working-style.

Your Tasks

As "Tester Quality Assurance Public Cloud" you understand the latest developments in cloud and container technology. Customer-oriented, you will further develop the stability, reliability and quality of our Open Telekom Cloud platform.

Do you like?

• Develop, execute and monitor automated tests.
• Detect errors in interfaces and functionality.
• Consistently automate using common automation frameworks.
• Review and correct product documentation.
• Solve complex problems in the day-to-day operation of a hyper-scaler's cloud backend.
• Work in a team of specialists where everyone helps each other in an open and trusting manner.

Qualifications

Your Profile

• Completed studies in a technical, engineering or scientific subject or comparable professional training.
• 5-7 years of professional experience in IT with a focus on modern cloud technologies.
• A lot of experience with test methods, test automation and test tools.
• Practical knowledge with Linux
• High level of customer focus.
• Knowledge of agile development processes.
• Ability to assess technical solutions and find creative approaches to solutions.
• OpenStack and programming experience in open source projects is a plus.
• Fluency in written and spoken English.
• You will be working in the European Union to meet our customers' data security and privacy requirements. .

See more jobs at Deutsche Telekom IT Solutions

Apply for this job

Job Description

Introduction:

Open Telekom Cloud (OTC) is one of the top performing and fastest growing OpenStack based public cloud providers on the European market. OTC delivers high quality cloud based solutions with focus on felxibility, security and sustainability.

We are searching for an experienced Service Delivery Manager in our customer facing organization, in order to support our goal in building and maintaining strong customer relationships.

Main responsbilities are overseeing business and customer requirements, supporting stakeholders and corresponding teams, contract and invoicing management.

We are searching just for you if you gained a high level of experience in Service Delivery and IT Service Management, and you have a strong background working in an agile environment.

Both our organization and our customer base are international, mainly English and German speaking. Knowledge of these languages in spoken and written form is a must.

The following tasks are your responsibility:

•  Supervising contract fulfilment and contributing to its optimization for both the client and the Company throughout the contract period
•  Active cooperation with customers and Open Telekom Cloud teams and service partners
•  Customer and Contract Management
•  Contract steering and responsibility for the given business area
•  Service Insurance, SLA Fulfillment and reporting
•  Escalation management, quality management, cost and risk management
•  Close cooperation with the Product Owners of the business area
•  Support in the identification of market / technology and customer trends

Qualifications

Requirements:

•  At least 8 years of experience in IT Service Management or similar area of expertise
• High level of knowledge in ITSM and ITIL processes and Agile methodologies
• Strong focus on customer centricity and overseeing global/local goals
•  Experience with business cases supported by AI based technologies
• Excellent communication skills
• Pro-active and solution-oriented mindset and high attention to details
• Knowledge and experience regarding financial and billing topics

Language skills:

Advanced English and/or German language skills

Experience and knowledge in these areas are a plus:

• Knowledge in cloud technologies
• ITIL V4 Foundation or other ITIL certification
• Participation in Transition and Transformation (T&T) projects

See more jobs at Deutsche Telekom IT Solutions

Apply for this job

Job Description

The ideal candidate has a strong understanding of manual testing methodologies, can identify and document defects, and works closely with the development team to enhance the user experience.

• Execute and document test cases based on project requirements.
• Identify, document, and report defects clearly, concisely, and accurately (using Jira, Xray).
• Collaborate closely with developers, product managers, and the QA team in an agile environment, working within Scrum teams.
• Conduct regression testing on new software versions and validate resolved issues.
• Create and maintain test documentation, such as test cases and test plans.
• Review user stories and acceptance criteria from a testing perspective.

Qualifications

• In-depth knowledge of testing methodologies and software development lifecycle (SDLC).
• Experience in working in agile methodology and Scrum framework.
• Proficiency in Jira and Xray.
• Intermediate or higher level of English proficiency.

See more jobs at Deutsche Telekom IT Solutions

Apply for this job

Job Description

• Daily checks of changes in the tool (ServiceNow)
• Providing approval as a Quality Gate based on pre-defined rules
• Providing release as a Change manager based on pre-defined rules
• Providing trainings and guidance in Change management topics and tool handling to the Operational teams
• Creating and updating internal change-related documentations
• Creating and maintaining change models/templates for the activities done by our Operational teams
• Taking part in the necessary CAB sessions, representing the relevant changes
• Constantly monitoring and tracking the change-related KPI numbers
• Supporting the Lead Change managers in any additional tasks
• Supporting the eventual upcoming projects in terms of change topics
• Bringing in resp. implementing ideas for process simplification

Qualifications

• General enterprise ITIL understanding
• English and German language (B2)
• Working independently
• Know how to prioritize

See more jobs at Deutsche Telekom IT Solutions

Apply for this job

Job Description

Focus on ensuring the success of our customers utilizing hyperscale cloud solutions, including AWS, Azure, and Google Cloud FCI & OTC. Responsibility for building strong relationships with our customers, driving adoption of cloud technologies, and maximizing the value they derive from their cloud investments.

Key Responsibilities:

Customer Relationship Management: Serve as the primary point of contact and trusted advisor for our customers utilizing hyperscale cloud solutions, building and maintaining strong relationships at various levels within their organizations.

Customer Adoption: Drive adoption of cloud technologies and services within our customer base, providing guidance, best practices, and resources to help them maximize the value of their cloud investments.

Value Realization: Work closely with customers to understand their business objectives, challenges, and requirements, and identify opportunities to leverage cloud solutions to address their needs and drive business outcomes.

Solution Enablement: Provide training, workshops, and educational resources to empower customers to effectively utilize hyperscale cloud platforms, services, and capabilities to meet their business goals.

Technical Guidance: Collaborate with technical teams and solution architects to provide technical guidance, architecture reviews, and recommendations to customers, ensuring successful implementation and optimization of cloud solutions.

Performance Monitoring: Monitor and analyze key performance indicators (KPIs) and metrics related to customer adoption, usage, and satisfaction with hyperscale cloud solutions, identifying areas for improvement and driving continuous enhancement.

Customer Advocacy: Serve as a strong advocate for our customers within hyperscale cloud providers, advocating for their needs, priorities, and interests, and driving resolution of issues or concerns in a timely and effective manner.

Renewals and Expansion: Partner with sales teams to drive customer renewals and expansions, identifying opportunities for upselling additional services or expanding cloud usage to drive incremental revenue growth.

Feedback and Insights: Gather customer feedback, insights, and requirements to inform product development, service enhancements, and go-to-market strategies, ensuring alignment with customer needs and market trends.

Qualifications

• Bachelor's or Master's degree in Business Administration, Computer Science, or a related field.
• 5+ years of experience in customer success management, account management, or consulting roles, preferably in the technology or cloud computing industry.
• Strong understanding of hyperscale cloud platforms, services, and ecosystems, with direct experience working with AWS, Azure, or Google Cloud, FCI & OTC.
• Proven track record of driving customer success and satisfaction through strategic relationship management, adoption enablement, and value realization.
• Excellent communication, interpersonal, and presentation skills, with the ability to build rapport and influence stakeholders at all levels of customer organizations.
• Technical acumen with the ability to understand and articulate complex technical concepts and solutions to non-technical audiences.
• Strong analytical and problem-solving skills, with the ability to analyze data, derive insights, and make data-driven decisions.
• Experience in project management, change management, or service delivery is a plus.

See more jobs at Deutsche Telekom IT Solutions

Apply for this job

Job Description

• SDM is accountable and primary responsible to manage contract fulfillment with focus on time, quality & cost
• SDM responsible for development of offers for contract expansions & simple renewals as well as for escalation and claim management
• SDM is accountable and responsible for E2E execution of standard farming and responsible for opportunity identification of solution farming and hunting
• SDM accountable for identifying and managing opportunities in contract-related standard/product business
• SDM is responsible for sales activities in contract related standard business.
• Strong overall responsibility for single contracts that combine multiple PU offerings
• Coordinate service delivery activities between the organizational units and supervises their work through the Operation Managers
• Ensures compliance with deadlines and expected service levels
• Applies adequate project delivery methodologies, tools, techniques and processes
• Manage financial and service reporting, monthly billing procedure
• As part of the continuous improvement (s)he is also responsible for external/internal cost-saving initiatives 

Qualifications

• Excellent customer management skills
• Excellent Communication skills  - Assertive communication
• Presentation skills
• Finance and billing
• Good understanding of ordering process

Languages

• German (C1)
• English (B2)

See more jobs at Deutsche Telekom IT Solutions

Apply for this job

Job Description

• Organize patching activities for a customer on defined platform which meets with the contractual obligation
• Plan and supervise the operating of the given type of cloud services, while maintaining respective service levels, deadlines, and budgetary limitations.
• Coordinate the service delivery activities, monitor the work progress, and handle emerging problems and conflicts.
• Work in close collaboration with service and product management involved and other connected units, on developing and optimizing processes on priorities.
• Participate in projects, development of new services or demands.
• Ensure, that changes are implemented, and incidents and problems are handled within the undertaken deadlines and at the contracted service levels.
• Promote a company culture that encourages top performance and high morale.
• Support the people manager of your squad colleagues with employee performance related insights & takes actions on his/her level to address them; and escalates when/how necessary.
• Facilitate and moderate internal and external meetings/workshops/events, lead processes and discussions around the plan phase and during the run phase;
• Identify, recommend and drive the implementation of Service Automation initiatives (e.g.: Designs, develops and implements solutions affecting the operations of the entire company organization)

Qualifications

• Good knowledge of IT Service Management (ITIL)
• Experience with matrix organisational structure
• Good knowledge of Microsoft Excel and other office applications;
• Strong Interpersonal skills
• Good communication skills
• Structural problem-solving abilities
• Analytical skills and the ability to interpret
• Agile methodology knowledge is an advantage
• Any Operations Manager, Technical Project Manager or Scrum Master experience is an advantage
• Experience with Cloud technologies (preferred); Cloud certified (nice-to-have)
• Buiness German knowledge is an advantage

See more jobs at Deutsche Telekom IT Solutions

Apply for this job

Job Description

SCOPM, leadership, management, customer

• Responsibility for the complete service chain of customer application
• Being a single point of contact towards Service Delivery Manager and/or customer
• Ensure performance and quality of the operation
• Measuring and reporting operational SLAs
• Coordinating the daily business
• Handling of escalations

Qualifications

Requirements:

• Fluent german and andvanced english language knowledge
• Proactive problem solving ability
• At least 1 year of IT Operation Manager experience
• Experience in optimizing operational processes
• Team-management experience
• Strong interpersonal skills
• Structural problem-solving abilities
• Analytical skills and the ability to interpret

Advantages:

• Service Delivery Manager experience
• Experience with Cloud operation and technologies
• ITIL Foundation certificate, and/or equivalent work experience
• Agile methodology knowledge
• Fluent english language knowledge
• Project management experience

Personality:

• Analytical mind
• Team spirit even in a virtual team

See more jobs at Deutsche Telekom IT Solutions

Apply for this job

Job Description

We are looking for service chain operation manager with knowledge about Linux OS Management  to manage the service operation team, and handles customer service interactions, reports, and repairs. The service chain operation manager ensures excellent customer service, maintains strong relationships with one of TOP customer of our company and third-party vendors.

Job Responsibilities:

• Oversee the operation of Linux servers, ensuring high availability, performance, and security.
• Manage the full service chain from infrastructure management to application deployment and maintenance in a Linux environment.
• Develop and implement standard operating procedures for system setup, configuration, and management.
• Collaborate with IT development teams to streamline deployment processes and introduce automation wherever possible.
• Lead incident management processes including troubleshooting, root cause analysis, and permanent resolution implementation.
• Monitor system performance, prepare performance reports, and conduct performance tuning.
• Ensure compliance with IT security standards, best practices, and company policies.
• Manage and mentor a team of Linux system administrators and support personnel.
• Coordinate with vendors and service providers to ensure efficient operation of Linux-based systems.
• Stay updated with emerging technologies and trends in Linux administration and operations.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Fluent German and English language knowledge 
• At least 5 years of experience in Linux system administration and operations.
• Strong knowledge of Linux distributions such as Red Hat, CentOS, Debian, or Ubuntu.
• Experience with scripting languages such as Bash, Python, or Perl.
• Proficiency in automation tools like Ansible, Puppet, or Chef.
• Excellent problem-solving skills and the ability to manage complex and large-scale Linux environments.
• Strong leadership skills and experience managing technical teams.
• Excellent communication and collaboration skills.

Desired Skills:

• Certifications in Linux system administration (e.g., RHCE, LFCE).
• Experience with cloud platforms (AWS, Azure, Google Cloud) is a plus.
• Knowledge of container technologies like Docker and Kubernetes.
• Experience in ITIL service management framework.

See more jobs at Deutsche Telekom IT Solutions

Apply for this job

Job Description

The department is responsible for the core network (IP core, transport/WDM, and timing/synchronization) within the technology. From planning and development to the operation of the core network, we are responsible end-to-end, providing core network functions and capacities at the highest quality level, both nationally and internationally.

In the transport network of Deutsche Telekom Technik, we are currently experiencing an exciting technological and process transformation. This opens up unprecedented potential for automation, directly benefiting our customers. We work in an agile manner, within modern teams, and we are looking for fresh and ambitious colleagues (m/f/d) with a clear vision of the future, where technology doesn't serve us, but rather, we serve the technology.

• Continued/development of specific software for products and services throughout the entire development process in the area of responsibility. This involves the development of various new functionalities in different subsystems and services.
• Clarification of requirements in the area of responsibility and adaptation of the software for specific products and services.
• Carrying out the necessary programming work (coding).
• Installation, configuration, and administration of the software for specific products and services.
• Creation and maintenance of software documentation in the area of responsibility.
• Supporting the lifecycle management of the developed software for products and services by proactively contributing own ideas and improvement suggestions.
• Participation in the design of test automation and conducting tests.

Qualifications

Hardskills:

• Expertise in the field of programming with Python
• Proficiency in API interfaces (Rest & gRPC)
• Knowledge in the area of container virtualization
• Proficiency in Kubernetes & Docker
• Proficiency in CI/CD (git)
• Experience in agile development methods
• Camunda knowledge is desirable but not a prerequisite

Softskills:

• Independent work style
• Goal-oriented work style

Languages:

• English – Communicative with fluent technical vocabulary
• German – Nice to have

See more jobs at Deutsche Telekom IT Solutions

Apply for this job

Job Description

• Solving Exchange backend related incidents, documenting and analyzing system outages.
• Incident Management, Problem Management, Change Management
• Handling, resolving error events and incoming requests
• Troubleshooting, and performing root cause analysis
• Updating knowledge database and Kanban board entries
• Joining regular and technical calls and strong collaboration with other technical and non-technical colleagues
• Understanding PowerShell, experienced scripting knowledge
• Supporting Exchange related projects (buildup, onboarding, migrations, version upgrades)
• Basic understanding of agile tools

Qualifications

• 3-5 years of professional experience for Microsoft Exchange operation
• Exchange 2016 – 2019, Exchange Online, Exchange hybrid, PowerShell scripting, Windows Server
• Backend application operation tasks on ITIL base
• Team player and self-reliant with proactive mindset
• 3rd level approach, keeping environments up-to-date and secure
• Strong English language skills, German is nice to have

See more jobs at Deutsche Telekom IT Solutions

Apply for this job

Stellenbeschreibung

Unser Team betreibt Contact Center Plattformen, wir bieten unseren Kunden Contact Center Lösungen an. Wenn Sie Erfahrung als Systemadministrator haben und offen für den Betrieb von VoIP-Anwendungen sind, bewerben Sie sich um eine Position in unserem Team. 

Stellenbeschreibung:
• Betrieb der Telefon- und Anrufverteilungsanlage des Kunden
• Durchführung von Systemverwaltungsaufgaben sowohl auf Hardware- als auch auf Anwendungsebene
• Erkennen, Analyse und Behebung komplexer Fehler, wie z. B. schwer zu diagnostizierende Fälle im Zusammenhang mit der Sprachqualität und den Systemkomponenten
• Wartungsaufgaben (Firmware-Upgrade, Hotfixes, Patch-Management)
• Unterstützung spezifischer Lösungsteams
• Kontaktaufnahme mit deutschen Kollegen, Systemingenieuren und aktive Teilnahme an technischen Telefonkonferenzen
• Analyse von wiederkehrenden Fehlern, Identifizierung der Grundursache und Lösung im Rahmen des Problem-Management-Prozesses
• Dokumentation der Behebung einzelner Incidents und Probleme, und Aufnahme in die Datenbank für bekannte Fehler
• Aktive Teilnahme am Change Management (Planung und Durchführung)
• Verwalten und Aktualisieren der Systemdokumentationen im Falle von Änderungen
• Willigkeit für Rufbereitschaft

Qualifikationen

Qualifikationen:
• Abgeschlossenes Studium oder relevante Ausbildung in Informatik oder gleichwertige Berufserfahrung
• Gute Deutschkenntnisse in Wort und Schrift (Niveau B2 oder höher) VAGY
• Erfahrung im Systembetrieb/Systemadministration (Windows, Linux)
• Gute analytische Fähigkeiten und Problemlösungskompetenz

Vorteil:
• Englischkenntnisse
• Kenntnisse der Telekommunikations - und Contact-Center-Technologien, VoIP
• Kenntnisse in der Verwaltung von Überwachungssystemen (Icinga)
• Kenntnisse von Service Prozessen, d.h. Kenntnisse der ITIL V3 – Incident- / Change- / Problem- / Configuration Management Prozess
• Kenntnisse der CC-Plattform (Avaya, Genesys, NICE, Verint, VoIP)
• Tiefe Kenntnisse der Betriebssysteme (Windows, Linux)
 

See more jobs at Deutsche Telekom IT Solutions

Apply for this job