Who we are...

• In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.
• We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.
• At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18B IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.
• The Customer Experience team is composed of groups of highly intelligent and innovative Engineers and Engagement Managers dedicated to delivering a customer experience second to none. Each team member is as unique as the projects we work on, but one thing remains the same – our commitment and passion to delivering cutting edge technology solutions for hybrid cloud network monitoring

• What you’ll be doing…
• · As a Senior Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate.
• · Deliverables will include implementing new projects and managing and navigating the customers during these projects and throughout their journey.
• · Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the engagement.
• · Provide weekly/monthly, quarterly updates to the customer and internal executive teams.
• · Manage each phase of the project and be able to navigate the cross-functional team, both internal and external
• · Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort and influence the engagement's direction.
• · Develop and present the value proposition to the customer as part of the initiative and on-going collaboration.
• · Manage the customer lifecycle for an assigned number of accounts. You will need to build relationships with them and regularly engage by presenting product roadmaps and executive briefings, running QBRs,managing escalations, and conducting regular status calls
• · Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
• · Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
• · Work closely with Sales to deliver value in the post sales process.
• · Create detailed project plans which identify the activities and resources needed to successfully complete each engagement.
• · An average of 15% travel to prospects, customers, and partners.
• · Manage small to mid-size clients

Qualities you possess…

• · A bachelor's degree in computer science/engineering or equivalent work experience
• · Proven experience with managing the implementation of enterprise level network management or application performance products.
• · Thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices
• · Excellent written and verbal communication skills
• · Determines the objectives and key metrics upon which the project will be evaluated and tracked for progress.
• · Ability to execute and monitor the progress of each project and make adjustments as necessary to ensure the successful completion of the deal/project.
• · Ability to develop functional working relationships with key stakeholders to delegate action items and effectively lead project teams
• · Self-motivated and able to work both independently and with a team on multiple engagements/projects
• · Strong project management skills with the ability to prioritize competing project timelines
• · Provide leadership and direction for prospects and customers regarding ScienceLogic product suite
• · Effective team player/leader
• · 3+ years of experience in enterprise class infrastructure software
• · 5+ years of experience management-related experience
• · 5 year record of accomplishment of successful project management experience
• · Strong knowledge of Microsoft Excel, Project, and Visio
• · PMP certification desired

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

Base Salary Range For This Role is $115,00 - $130,000

About ScienceLogic

We empower intelligent and automated IT operations.

The ScienceLogic SL1 platform enables companies to digitally transform themselves by removing the difficulty of managing complex, distributed IT services. We use patented discovery techniques to find everything in your IT environment, so you get visibility across all technologies and vendors running anywhere in your data centers or clouds

www.sciencelogic.com

#LI-Remote

*This position can be remote within the region*

What we’re looking for…

ScienceLogic is looking for a proven sales and/or partner manager with at least 7-10 years of direct Federal Government and SLED related sales experience to join our growing global sales organization. You will be engaging with the thought leaders who are responsible for IT Modernization.  You’ll work directly with some of the technology industry’s most innovative people as you lead the effort to bring solutions to those who are driving change in Government Agencies and Higher Education institutions. The ideal candidate will have significant experience hunting/selling with large Federal Systems Integrators and a select group of Channel Partners. 

What you’ll be doing…

• Use outstanding communication skills combined with industry and company knowledge to identify sales opportunities and articulate ScienceLogic’s vision and strategy, while showing its business value and impact to customers.
• Directly engage Government thought leaders as they drive IT Modernization.
• Develop and communicate your Partner Strategies and Plans
• Coordinate execution of proofs of concepts, partner enablement plans and proposed deliverables.
• Set and manage appropriate customer and partner expectations regarding the proposed solution from presale, sale and through to post-delivery.
• Using our structured sales methodology, you will develop a sales opportunity pipeline and drive revenues equal to or beyond your assigned quota.
• Identify potential clients and engage them through face-to-face engagement, industry associations and conferences, executive forums and meetings, social networking and other business forums.
• Build and maintain close relationship with key decision makers, technology thought leaders and business/mission stake holders, to understand needs and priorities of the organization.
• Know your key stakeholders’ goals and motives and help them succeed.
• Understand market trends and interpret data relevant to our initiatives.
• Develop and identify competitive strategies and sales plays that create opportunity for ScienceLogic and the partners.
• Engage with all levels of the organization and within cross-functional teams to manage deal pipeline and close business.

Qualities you possess…

• Proven ability to do close large-scale partner-driven deals.
• Bachelor's degree or equivalent experience in an IT, business or related field and at least 7-10  years of direct Federal Government and SLED related sales experience.
• Successful A+ track record of hunter sales experience, identifying business opportunities through creative and resourceful methods. Existing relationships with government decision makers and thought leaders is a must.
• Strong business acumen in order to demonstrate and explain how ScienceLogic solutions can meet the business goals of prospective customers.
• Demonstrated experience working with customers, sales personnel, customer service, as well as a good understanding of the industry.
• Extensive experience managing execution of the sales plan revenue targets, forecast accuracy, responsible use of company resources and sales activity.
• Ability to drive, track and close sales opportunities within your assigned territory.
• Exhibit high level of ethical standards in all business activities.
• Experience with Meddic or other structured sales methodology.
• Experience using SalesForce.
• Demonstrated consistent track record of quota achievement and overachievement.

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.

www.sciencelogic.com

#LI-Remote

Shift: 10:00am EST to 7:00pm EST Monday - Friday. 

Who we are…

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT

What we’re looking for…

ScienceLogic is looking for a Sr. Technical Support Engineer (TSE) to provide high quality, enterprise level, technical support on ScienceLogic products for our customers, partners and other ScienceLogic team members.
Our Sr. Technical Support Engineers possess excellent knowledge of systems, network and application monitoring tools along with the drive to rapidly learn the newest technologies. Impeccable communication skills (written and verbal) focused on sustaining market leading customer loyalty is a key requirement for this position.

What you’ll be doing…

We know you love a challenge. And so do we. The entire ScienceLogic team is committed to re-inventing the way organizations everywhere monitor their networks; and as part of the Technical Support team, you’ll have the unique opportunity to provide technical support for our cutting-edge hybrid cloud network monitoring software. The Sr. Technical Support Engineer provides support for ScienceLogic’s entire product suite.

•Acts as a Tier 2 escalation point for advanced customer issues
•Assists with all support cases during periods of heavy volume•Leads support efforts for customers who have been determined to have Critical value
•Coordinates with Customer Success Managers to address any technical issues impacting a Customer’s success
•Actively engages Technical Support personnel to ensure proper handling of customer questions and issues to which they have been assigned
•Escalates software bugs or feature enhancements to ScienceLogic’s research, development, and product management teams
•Acts as a subject matter expert in more than one area of the product
•Autonomously works on projects and more complex assignments with tangible results delivering benefits to the organizations
•Proactively looks for ways to improve processes and innovate the support experience
•Builds relationships and partnerships with other ScienceLogic teams
•Mentors and trains new team members
•Acts as a Tier 2 escalation point for advanced customer issues
•Provides on-call and shift coverage as required

Qualities you possess…

The key to being successful in the Sr Technical Support Engineer role within ScienceLogic is being an analytical thinker and an excellent communicator. You must be passionate about helping customers be successful with SL1. The following skills and experience are also necessary:
•5+ years prior experience in the support of complex, Linux based enterprise software applications
•2+ years experience supporting Kafka, Kubernetes & Docker components as part of a larger solution, both On Prem and within AWS environments
•2+ years SQL experience. You should be able to construct complex SQL statements to query and occasionally update information in a MariaDB/MySQL database
•3+ years Linux administration. Must be familiar with common administrative commands as well as able to write scripts in one of the major shells
•2+ years SNMP experience. Must demonstrate familiarity with snmpwalk, mibs and oids
•2+ years networking experience. Must demonstrate experience with firewalls, routers and general network fundamentals
•2+ years prior experience with any monitoring tool (EM7/SL1 Preferred)
•Practical experience with DRBD, Corosync and Pacemaker highly desired
•Practical experience with PHP and/or Python is a plus
•Ability to function effectively as Lead in escalated cases working directly with customers and coordinating internal effort to address customer issues
•Ability to multi-task and manage multiple priorities in a fast-paced environment
•Ability to diagnose and solve complex technical issues
•Ability to professionally perform and communicate in stressful and high impacting situations

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises and government agencies.

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

To comply with U.S. federal government requirements, U.S. citizenship is required for this position.

Who we are…

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18+ billion IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.

What we’re looking for...

This early career professional will join our small, collaborative team. You'll act as a security expert in the following ways: design and implement systems and procedures to sustain the security, integrity, and availability of the organization's data. Assess risk of exposure of proprietary data through weaknesses in platforms, access procedures, and forms of access to te organization's systems and the data contained in them. Track security violations and identify trends or exposures that could be addressed by additional training, technical measures, or use of application tools to enhance security. May participate in ethical simulated attacks or security violations to assess the organization's data security measures.

What you’ll be doing…

• Conduct platform or operating system vulnerability scans that assess exposure of system to attacks or hacking. Monitor Security Operations pager and respond to issues of potential viral activity, spam, phishing.
• Administer controls and review their application to ensure that system's controls, policies, and procedures are operating effectively relative to the predicted effectiveness of the controls.
• Investigate events or incidents of apparent security breaches and report to appropriate authorities using corporate procedures.
• Confer and collaborate with internal and external auditors to ensure that appropriate controls are installed, operating properly, and being monitored and reported.
• May plan and/or conduct tests of the core infrastructure and the contingency environment for critical business applications to ensure business continuity in the event of a computer security incident.
• Aggregate metrics of operation of security controls, as well as apparent attacks, breaches, and other pertinent data; track trends and prepare for periodic security reports.
• Measure and improve patch management procedures with appropriate teams.
• Participate in projects designed to test defenses against hacking, denial of service, spam, break-ins, or similar attacks. May provide guidance to infrastructure or application staff participating in exercise.
• Examine and/or test new methodologies or tools that could be adopted to enhance security of platforms, infrastructure, or access to data.

Qualities you possess…

• Bachelor's Degree or equivalent experience
• Problem solving skills complemented with experience in solving information security device and application issues with customers is a must.
• Good verbal and written communication skills as well as attention to detail.
• Exceptional customer service skills and interpersonal skills. Ability to work in small teams.
• Understanding of threat agents, attack vectors, and attack patterns as well as compensating controls and design patterns needed to mitigate risk
• Ability to create technical documentation and diagrams using Microsoft Visio, Excel, Word and PowerPoint
• Knowledge of single sign-on integration with on premise and cloud toolset

Recommended Certifications or Skills

• Security+
• AssociateCISSP
• AssociateSSCP
• Associate CCSP
• OS/Linux/WINDOWS/MAC
• Directory Services
• Microsoft Office
• Network Protocols
• Scripting Languages (Python/Bash/PowerShell)

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

Base Salary Range For This Role Is$65,000 - $75,000 

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises and government agencies.

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

What we’re looking for…

We are seeking an experienced HR Business Partner to join our dynamic HR team. This role will partner closely with the Chief Product Officer (CPO) and the CPO’s leadership team to identify, develop, and execute talent solutions that align to business objectives and promote a culture of high performance, strong engagement and consistent growth. As a trusted advisor, you will consult leaders, engage employees and drive solutions in the areas of performance management, rewards and recognition, employee relations, organization and team effectiveness and talent management.

What you’ll be doing…

• Partnering with HR team members and your clients to identify and execute talent solutions aligned to business goals
• Providing thought leadership and championing initiatives across the talent lifecycle (e.g., attracting, developing, recognizing, rewarding and retaining employees)
• Facilitating key company-wide talent cycles (e.g., performance reviews, talent and succession planning, compensation planning) that help ensure the organization has the right talent in the right roles at the right time to meet future business goals
• Advising leaders on the implementation of people, process, talent and culture changes, with a focus on effective communication and change management
• Addressing employee concerns, interpersonal conflicts and performance-related coaching to foster a productive, inclusive work environment
• Leading and resolving complex employee relations issues, conducting objective investigations and providing recommendations for resolution
• Championing ScienceLogic’s value of “You Matter,” acting as a culture compass and reinforcing the value of diversity, equity, belonging and inclusion (DEBI) in all that we do
• Staying professionally current and bringing new ideas and leading practices to the HR organization

Qualities you possess…

• A Bachelor's degree in Business, Human Resources or related field
• A minimum of seven years’ progressive, professional HR experience
• A minimum of five years as an HR Business Partner
• A track record of establishing strong partnerships and inspiring and motivating employees at all levels in the organization
• Exceptional verbal and written communication skills, and effective negotiate and mediation skills
• Demonstrated ability to discreetly address sensitive and confidential issues
• Proven experience in translating organization and team effectiveness models into practical counsel and solutions
• Strong working knowledge of leadership models and DEBI concepts and practices
• Strong working knowledge organizational change management principles
• Experience leading key talent cycles, including annual performance assessment cycles, compensation planning and talent and succession planning
• Ability to prioritize, quickly shift gears, and resourcefully execute
• Proven experience managing multiple competing priorities within an aggressive timeline
• Strong project and program management skills

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises and government agencies.

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

To comply with U.S. federal government requirements, U.S. citizenship is required for this position.

Who we are...

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18+ billion IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.

The Site Reliability team uses Software Development, Cloud Engineering, Security and SRE skills to:

• Onboard new customers and maintain them throughout their lifecycle
• Maintain reliability and improve performance of the SaaS platform
• Ensure that the revenue generating product is meeting uptime SLAs
• Safeguard Security and maintain Scalability of the product line
• Design, Deploy and Maintain the infrastructure architecture

Overall, we’re passionate about automation and solving complex business and technology challenges. Our team combines SRE, DevOps, Software Development and Information Security knowledge to help make Cloud operations agile, elastic inside the security and governance framework boundaries.

What we’re looking for…

ScienceLogic is looking for an Associate Delivery Manager to join our Site Reliability team. This position is responsible for coordinating cross-functional teams to deliver customer platforms and related activities. If you are well organized, high energy, and have a strong project management background focusing on delivering strategic and tactical initiatives?  Then read on.

What you'll be doing...

• Assist Site Reliability team in managing and coordinating team projects
• Coordinate and keep track of SaaS customer lifecycle events like migrations, deployments and upgrades
• Work with technical subject matter experts for on-time delivery of customer platforms as per requirements
• Act as an escalation point for the SRE team in India
• Mitigate project risks for timely fulfilment of project deliverables
• Contribute to management of pre-defined checklists /project plans 
• Manage team projects and tasks through Salesforce and Jira ticketing system
• Prepare for & attend project meetings as needed. Update Slack & Teams channels with Meeting Notes 
• Optimize performance to spend where you need to and redistribute resources
• Prepare Service usage and error dashboards
• Able to occasionally work off hours for planned maintenance or unplanned emergencies as needed
• Work on special projects as assigned

Qualities you possess…

• From 1 to 3 years of successful project management or equivalent experience
• Excellent written and verbal communication skills
• Exposure to Agile project management practices is a plus
• Ability to work under pressure and with tight deadlines
• Experience in technologies like Jira, Salesforce, Slack, Microsoft Teams
• Self-motivated and able to work both independently and within a team on multiple engagements/project
• Familiarity with collaboration tools like Jira, Confluence, Sharepoint and ticketing systems like Salesforce is highly desirable
• PMP or equivalent certification is a plus
• US Citizenship required

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises and government agencies.

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

To comply with U.S. federal government requirements, U.S. citizenship is required for this position.

Candidates should expect ~5% travel to our Headquarters in Reston, VA. 

Who we are…

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18+ billion IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.

What we're looking for...

The Manager, Security at ScienceLogic is a crucial leadership position dedicated to safeguarding the organization’s digital assets. This role requires a blend of technical expertise, strategic insight, and exceptional leadership skills to develop and execute robust cybersecurity strategies. The manager will create a secure environment, oversee cybersecurity operations, and cultivate a culture of security awareness across the organization while ensuring effective communication with customers regarding security policies and initiatives.

What you'll be doing...

• Manage and coach team members, enhancing their technical competencies and career growth through regular performance reviews, clear objective setting, and constructive feedback.
• Review, implement, and refine comprehensive cybersecurity policies and procedures aligned with industry best practices and regulatory requirements to safeguard the organization’s information systems.
• Collaborate risk assessments to identify vulnerabilities and threats, implementing proactive measures to mitigate risks and prevent security breaches. Regularly review and update risk management strategies.
• Supervise the installation, configuration, maintenance, and troubleshooting of cybersecurity systems and software. Ensure all security tools are current and functioning optimally while monitoring system performance and security logs for potential threats.
• Lead the response to cybersecurity incidents, coordinating with relevant teams to swiftly contain and resolve issues. Conduct thorough investigations to identify root causes and implement corrective actions to prevent future occurrences.
• Develop and maintain an incident response plan, ensuring the team is well-prepared for emergencies. Conduct regular drills and simulations to test response effectiveness and enhance team readiness.
• Conduct post-incident reviews to extract lessons learned and refine future response strategies. Prepare detailed incident reports and effectively communicate findings to senior management, stakeholders, and affected customers.
• Regularly communicate with customers regarding cybersecurity policies, initiatives, and incident responses to ensure transparency and build trust.
• Develop and deliver training sessions for customers to enhance their understanding of security practices and promote a culture of security awareness.
• Establish a feedback mechanism to gather customer insights on security issues and use this information to improve security measures and communication strategies.

Qualities you possess...

• Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or a related field or equivalent experience.
• 3+ years experience in a people management role with a successful track record of leading security initiatives and managing high-performing teams. Experience in developing and implementing cybersecurity policies and procedures is essential.
• Relevant certifications (e.g., CISSP, CISM) required.
• In-depth knowledge of network security, computer forensics, information assurance, and cybersecurity best practices. Proficiency in utilizing security tools and technologies, with an awareness of current and emerging cybersecurity threats and trends.
• Strong leadership and team management abilities, with a knack for inspiring and motivating team members. Excellent problem-solving and analytical skills, coupled with the capacity to manage multiple priorities and projects simultaneously.
• Exceptional verbal and written communication skills, with the ability to convey complex technical information to non-technical stakeholders. Strong interpersonal skills to foster relationships with team members, customers, vendors, and stakeholders.
• Adaptability and resilience in a fast-paced environment, with the ability to think critically and make informed decisions under pressure.
• A collaborative mindset, with a commitment to inclusivity and fostering a positive team culture.
• US Citizen with the ability to obtain a Public Trust.

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises and government agencies.

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

Who we are...

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18B IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.

What you’ll be doing…

We empower our product teams to solve hard problems – customer problems and business problems – in ways that our customers love yet work for our business. Our product teams are cross-functional and durable. We staff our product teams with the skills and team members necessary to come up with effective solutions that are valuable, viable, usable and feasible. While product is accountable for ensuring our solutions are both valuable and viable, engineering is accountable for ensuring the solution is technically feasible.

This Senior Manager, Engineering role occupies a pivotal role at the intersection of technology and leadership, contributing to product strategy and owning the delivery of product commitments, while nurturing the growth and productivity of the engineering teams.  Core responsibilities include:

• Providing technical leadership for multiple engineering teams spanning two product lines in the Network Automation/Compliance and Enterprise Data Automation/Workflow Integration spaces.
• Collaborating with product managers, designers, and other stakeholders to align product goals and delivery with company objectives and customer needs.
• Defining and refining engineering processes to promote a more efficient, effective and secure SDLC, including leading code reviews to ensure best practices (eg, style guidelines, accuracy, testability)
• Setting clear expectations with individuals based on their level and role and aligned to the broader organization's goals, meeting regularly to discuss performance, development, provide feedback and coaching.

What qualities you possess…

• Bachelor’s degree and/or equivalent practical experience
• 5+ years of software engineering experience in one or more languages (eg, Python, Goland, Javascript)
• 5+ years experience in a technical leadership role, including people/team management
• Facilitates a collaborative and inclusive team culture that values diversity and fosters a sense of belonging and respect
• Stays abreast of industry trends, emerging technologies, and best practices to drive innovation within the team and across the organization
• Experience working with and leading global teams

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises and government agencies.

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

Who we are...

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18B IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.

What you’ll be doing…

We empower our product teams to solve hard problems – customer problems and business problems – in ways that our customers love yet work for our business. Our product teams are cross-functional and durable. We staff our product teams with the skills and team members necessary to come up with effective solutions that are valuable, viable, usable and feasible. While product is accountable for ensuring our solutions are both valuable and viable, engineering is accountable for ensuring the solution is technically feasible.

This Senior Manager, Engineering role occupies a pivotal role at the intersection of technology and leadership, contributing to product strategy and owning the delivery of product commitments, while nurturing the growth and productivity of the engineering teams.  Core responsibilities include:

• Providing technical leadership for multiple engineering teams within the Core Platform product line.
• Collaborating with product managers, designers, and other stakeholders to align product goals and delivery with company objectives and customer needs.
• Defining and refining engineering processes to promote a more efficient, effective and secure SDLC, including leading code reviews to ensure best practices (eg, style guidelines, accuracy, testability)
• Setting clear expectations with individuals based on their level and role and aligned to the broader organization's goals, meeting regularly to discuss performance, development, provide feedback and coaching.

What qualities you possess…

• Bachelor’s degree and/or equivalent practical experience
• Proven experience in leading and scaling cross-functional engineering teams.
• Strong understanding of systems engineering principles, including architecture, integration, testing, and validation.
• 8+ years of professional experience in systems engineering or a related technical domain.
• Strong understanding of Linux Operating System, including package management and End Of Life migration best practices.
• Familiarity with cloud technologies, infrastructure, and large-scale distributed systems.
• 5+ years of software engineering experience in one or more languages (eg, Python, PHP, Javascript)
• 5+ years experience in a technical leadership role, including people/team management
• Facilitates a collaborative and inclusive team culture that values diversity and fosters a sense of belonging and respect
• Stays abreast of industry trends, emerging technologies, and best practices to drive innovation within the team and across the organization
• Experience working with and leading global teams

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises and government agencies.

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

*This position can be remote within India*

Who we are…

In Services, our focus is helping customers get the most value from ScienceLogic solutions. We are obsessed with driving an exceptional customer experience while engaging with our customers to build a strong foundation using ScienceLogic products. Waking up in the morning to help our customers and colleagues achieve success excites us!  

What we’re looking for…

As a Senior Professional Services Consultant, you will be comfortable driving and delivering upon the global Services strategy and have experience in continually improving our practices to present exceptional Customer Experience with tangible results. You are strong individual who motivates and assists team members, focus on cross functional collaboration, knowledge creation, teamwork and community participation while driving high levels of customer satisfaction. To your core, is a customer first ethos, and an ability to adapt practices to meet changing customer needs. 

Working closely with Global Services peers, CXS Leadership, customers, engineering, and sales teams, you will leverage your technical, analytical, process, and strategic skills towards delivering high impact support value for all customers.

What you’ll be doing…

• Strategize, plan, and deploy ScienceLogic solutions for our customers.
• Ensure implementations are delivered with well-defined objectives to accelerate time to value, including Requirements Analysis, Solution Design, Use Case Configuration, Solution Validation and Testing, Mentoring and Knowledge Transfer and Operational Deployment
• Develop and implement innovative ideas exceeding customer expectations with service standards
• Data Driven: We love data because it helps us understand how we’re doing. You will be responsible for the development, execution and tracking of standard operating procedures and metrics. Perform daily, weekly, monthly and quarterly operational analysis and report findings
• Collaborative – leads communication with teams, individuals or organizations to achieve mutually beneficial outcomes
• Adaptable – flexibility to adjust and question one’s approach to meet the ever-changing demands of fluid situations
• Communicate organization goals and objectives - set team and individual goals in accordance with overall organizational goals

Qualities you possess…

• Customer Obsessed –seeks the highest levels of customer experience when prioritizing and leading work 
• 8+ years’ experience in a global services and/or Support role helping Fortune 500 companies or customer service industry, product support, IT Admin support, consulting, systems or product development
• Growth mindset with a bias towards action
• Iterative - We seek leaders that question everything we do seeking constant iterative improvement. You have the power to make change. We value and reward new perspectives and ideas
• Have exceptional customer-handling skills
• Proven internal and external executive level communication skills 
• A bachelor’s degree in engineering, business management or equivalent work experience
• Nice to have a Knowledge of ITOM/ITSM, Cloud, hybrid, SaaS and on-premise environments.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.

www.sciencelogic.com 

*This position can be remote within the United States*

Who we are... 

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18+ billion IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.

ScienceLogic is going through a product transformation and the Site Reliability Engineering (SRE) team is at the forefront of it. We are responsible for the design, deployment, and maintenance of the Cloud Infrastructure used for running company’s revenue generating go-forward SaaS product line. Overall, we’re passionate about automation and solving complex business and technology challenges. Our team combines SRE, DevOps, Software Development and Information Security knowledge to help make Cloud operations agile, elastic inside the security and governance framework boundaries.

What we’re looking for…

We are looking for a Principal Site Reliability Engineer who is well versed in building cloud technologies in a secure manner, has an automation mindset and is an ardent follower of the SRE discipline. If this sounds like you, then our team will benefit from your skillset!

What you’ll be doing…

•  Enhance the company’s SaaS infrastructure security protocols.
• Collaborate across the organization to design, build and operationalize SaaS services conforming to various security standards like FedRAMP, SOC2, ISO etc.
• Participate in architecture, security, and operations reviews.
• Lead design reviews and buildout of secure systems for delivering various SaaS services with 99.99% uptime.
• Design, automate, test, and monitor the use of cloud native technologies as a foundation for a service platform.
• Investigate and resolve customer and operational issues with the mentality of fixing and not just mitigating issues.
• Identify and automate measurement of operations SLAs and SLOs. 
• Triage incident response, document SOPs, Runbooks, and train NOC team members
• Writing automation that can be easily supported and extended by others.
• Work on special projects as assigned.

Qualities you possess…

Here at Site Reliability, we believe that if you are hungry for learning, passionate for technology and like building tools then you are a good fit. Having experience with the skills is an added plus:

• Must be a U.S. Citizen.
• 7-10 years of site reliability engineering or cloud operations experience or equivalent experience.
•  Proven track record of operating production SaaS environments within security standards like FedRAMP, SOC2, ISO, PCI.
• Bachelors or Master's degree in Computer Science, Information Systems or similar field.
• Skilled at problem solving, algorithms, and data structures conforming to the modern SaaS security requirements.
• Building tools and scripting frameworks from scratch.
• Working with Cloud Automation tools like CloudFormation, Terraform, CDK, aws-cli.
• Scripting languages like Python, Groovy, PowerShell, Bash, Perl etc.
• Exposure to Windows and Linux administration skills.
• Familiarity with basic networking, security and cloud engineering concepts.
• Highly collaborative with effective written and verbal communication skills.
• Ability to work against tight deadlines and occasionally after-hours, part of on-call scheduling.
• Occasionally work during off-hours and participate in weekly on-call schedule.
• Take full responsibility for the availability and performance of the platform.

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises and government agencies.

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

*This position can be remote within the US*

Who we are...

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18+ billion IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.

What we’re looking for…

The ScienceLogic SL1 product has been recognized as an industry leader in the emerging space of AIOps – technologies that leverage ML-based insights to deliver increasingly autonomous, self-healing IT services. We’re looking for a world-class product leader to take the reins of the flagship SL1 product – and evolve it to meet the needs of current and future enterprise customers for the next decade. Successful candidates will possess exemplary technical depth, IT domain expertise, and a passion for product and engineering excellence - as well as a proven track record for delivering modern, cloud-based enterprise services. The VP Product will report to the CPO and have primary responsibility for guiding the strategy and delivery of SL1.

What you'll be doing...

• Define the strategic direction for ScienceLogic SL1 – core platform as well as UI/UX – including technologies around collection/ingestion, transport, data model and storage, programming interface, and runtime architecture (container-based microservices).
• Lead and grow a team of high-performance engineers and product managers. Ensure efficiency and predictability of execution through clear accountability, goals, standards, and metrics.
• Develop strong partnerships with global sales, marketing, and engineering teams to create products that deliver on the company’s revenue, margin and broader business objectives.
• Reinforce a culture composed of accountability, customer-focus, and passion for excellence.
• Work with the CPO, executive/senior leadership team, and other stakeholders to ensure alignment of high value projects to revenue generation and business objectives.
• Manage capacity, capability, and availability to ensure resource allocation meets aggressive growth business commitments. Communicate plans and roadmaps to all constituents on a timely basis.
• Mentor and coach the product teams on developing a culture of product innovation.

Qualities you possess...

• Advanced degree in technical/business discipline and 15+ years product and technology leadership experience.
• Experience with the ITOM, ITSM, and/or related infrastructure monitoring technologies/products.
• Extensive experience and industry knowledge with large-scale cloud architecture, AI/ML, application, network infrastructure and data center management software.
• Proven ability to lead and manage cross-functional geographically distributed teams in Product Management and/or Engineering.
• Solid understanding of best practices in platform engineering – delivering well-factored services, with clean separation of concern, and comprehensive programmability model.
• Track record of bringing new products to market on-time and on-budget in order to achieve market success.
• Operational familiarity with next generation SDLC methodologies – Agile, CI/CD, DevOps, etc.
• Outstanding business judgment, interpersonal, collaboration and team building skills.
• Experience and credibility in communicating with executive team and board of directors.
• Strong track record of presenting technology and displaying thought leadership both internally and externally to industry groups, partners and customers.
• Superb written and verbal communication skills and a demonstrated ability to collaborate across multiple functions and geographies while delivering meaningful, high-impact results Thought leader, ability to influence outcomes and quickly turn data into business insights
• Strong mentoring competencies and core values.

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises and government agencies.

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

*This position can be remote* (Eastern or Central Time Zone required)

Who we are...

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18+ billion IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.

What you'll be doing …

We empower our product teams to solve hard problems – customer problems and business problems – in ways that our customers love, yet work for our business. Our product teams are cross-functional and durable. We staff our product teams with the skills and team members necessary to come up with effective solutions that are valuable, viable, usable and feasible. While the engineers are accountable for ensuring the solution is feasible, the product manager is accountable for ensuring the solution is both valuable and viable.

This means that the product manager must contribute to their product team a solid knowledge of the various constraints of the business – constraints from marketing, sales, service, finance, legal, and privacy are typical examples. The product manager must also contribute to the product team a deep knowledge of our customers and data-driven insights about how our customers engage with our products.

While each team member may be accountable for a specific risk, we look for product managers to understand that consistent innovation is the result of each member of the product team contributing their passion and their ideas. The product manager must use data, logic, and collaboration with their team, stakeholders, and customers to discover effective solutions, and then work together to deliver those solutions to market.

While we empower our product teams to figure out the best solutions to the problems that need to be solved, we also hold those teams accountable to the results. Shipping is necessary, but not sufficient. We look for product managers who are not afraid of signing up for results, even when this means they have to work through others to achieve the necessary results.

This job, as with the other roles on the product team, is an individual contributor role.

What qualities you possess …

• Bachelor’s degree and 5+ years working as a product manager or product designer.
• Demonstrated understanding of the techniques and methods of modern product discovery and product delivery.
• Demonstrated ability to learn multiple functional areas of business – engineering, design, finance, sales, or marketing.
• Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative.
• Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship.

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energise.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises and government agencies.ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

To comply with U.S. federal government requirements, U.S. citizenship is required for this position

Who we are…

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18+ billion IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.

What we’re looking for…

The FedRAMP Systems Analyst is responsible for the success of the FedRAMP Authorization program at ScienceLogic. The FedRAMP Systems Analyst will be responsible for ensuring execution of the initiatives within the FedRAMP roadmap and will work closely with Product Management, Engineering and SaaS Operations Leads to accomplish the required objectives.

What you’ll be doing…

• Assist in the preparation and review of FedRAMP documentation, including System Security Plans (SSP), Security Assessment Reports (SAR), and Plan of Action and Milestones (POA&M).
• Document security findings, vulnerabilities, and compliance status in accordance with FedRAMP guidelines.
• Properly identify, remediate, communicate, or escalate technical and program risks.
• Aid the stakeholders in managing technical and program changes.
• Gather and report both program and technical metrics.
• Ability to assess, customize, and use current program and compliance technologies.
• Manage the FedRAMP Baseline (BL) and Impact Level (IL) development roadmap, including identifying, communicating, and escalating program risks.
• Facilitate the relationships with the 3PAO, sponsoring agency, and FedRAMP PMO.
• Understand security assessments, creation of the POA&M, and ongoing Continuous Monitoring (ConMon) requirements.
• Document security findings, vulnerabilities, and compliance status in accordance with FedRAMP guidelines.
• Analyze security controls and requirements to ensure they align with FedRAMP standards.
• Collaborate with process owners and subject matter experts to influence prioritization of projects and solutions to reduce risk and improve compliance.
• Establish, maintain, and influence program stakeholder relationships, expectations, and communications.
• Document security findings, vulnerabilities, and compliance status in accordance with FedRAMP guidelines.
• Review new product features and designs and provide guidance on requirements and standards including NIST 800-53, NIST 800-171, DoD ILs, and FedRAMP BL requirements.
• Understanding of DoDIN APL process and application.

Qualities you possess…

• US Citizenship with the ability to obtain a Public Trust.
• FedRAMP experience, including successful completion of products through FedRAMP certification.
• Soft skills including the ability to gain the trust of stakeholders and senior management and negotiate priorities with outside teams.
• Working knowledge of the software development life cycle (SDLC) for SaaS applications.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Inspired by bringing cross-functional teams together to accomplish program objectives.
• 3 or more years of experience in some facet with the FedRAMP Authorization program.
• Experience with FedRAMP, NIST 800-53, FISMA, DoD ILs, DISA SRGs and STIGs, etc.
• Experience with Program/Portfolio management toolsets (JIRA/Confluence).
• Experience with continuous monitoring, third-party assessments, and audit management.
• Experience with SATS tooling, such as SonarQube or Coverity.
• Experience with vulnerability scanners such as Tenable.
• Experience with vulnerability management and helping prioritize security related work.
• Excellent interpersonal, verbal, and written communication skills with the ability to communicate compliance related concepts to a broad range of technical and non-technical staff.
• Excellent organizational and program management skills.
• Experience leading, cross-functional programs with the ability to influence priorities and deliver on commitments.
• CISA, CISSP, CCSP, CCSK or other related certifications preferred.
• Bachelor’s degree preferred.

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises and government agencies.

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

*This position can be remote within the US*

Who we are...

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18+ billion IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.

What we're looking for...

A dynamic, high energy and results-driven Senior Director, Solutions Marketing to build and lead our global solutions marketing team.

This highly visible, strategic, and cross-functional leadership role will be responsible for the development of compelling, customer-centric value stories and the creation of competitive positioning and messaging. You will drive go-to-market strategy and execution, lead the development of solutions sales enablement materials, and provide thought leadership to support the company’s brand building and demand efforts. You’ll work closely with the brand, communications, and demand generation teams within marketing as well as cross-functionally with sales, customer success, product management, and others in the company.

The ideal candidate is someone with the proven ability to: build, develop and lead global teams through the execution of data-driven solutions marketing programs; tell compelling stories that illuminate the unique value of a company and its solutions; be customer-centric in order to communicate customer use case-relevant stories; launch into market new solution offerings; and continue to lay a solutions marketing foundation while addressing the evolving needs and growth goals of the business.

What you'll be doing...

• Drive solutions marketing direction for ScienceLogic, collaborating with other marketing functions such as demand generation, content marketing, partner marketing, corporate communications, and inbound marketing.
• Understand market trends, customer requirements, usage and buying behavior, and the partner ecosystem to better identify market opportunities and customer demand for ScienceLogic’s product offerings.
• Educate the market about ScienceLogic’s core technical value offerings through multiple collateral such as demos, white-papers, workshops, presentations, and technical blogs, driving views of that content.
• Work with the partner teams to develop solutions that support ScienceLogic’s GTM plays and deliver value to customers.
• Develop and activate ScienceLogic's core use case messaging and positioning.
• Provide input and strategy into product roadmap, strategy, and pricing, in partnership with the analyst relations and competitive intelligence team.
• Nurture and leverage relationships with influencers and key strategic customers and partners to help increase market awareness about ScienceLogic.
• Define team's strategy, budget, hiring and MBO's to build and measure team results.
• Provide input about product priorities and goals to Product Management.
• Use customer, partner, and competitive research to influence solutions strategy and drive effective messaging.
• Develop and own solution positioning, messaging and value propositions that differentiate ScienceLogic’s solutions in the marketplace.
• Craft engaging audience-specific content, including case studies, solution briefs, web content, presentations, data sheets, whitepapers and sales playbooks that can be utilized globally.
• Conduct ROI/TCO analysis and develop content to help customers make the business case for ScienceLogic.
• Leveraging insights from the competitive intelligence team, develop differentiation materials for the field and for external consumption.
• Support the team in setting clear goals and key results. Ensure that those are communicated and visible across the company and progress is shared regularly.

Qualities you possess...

• Bachelor’s degree in computer science, marketing, business, or related area; MBA is a plus.
• 10+ years of experience in solutions marketing and related marketing functions in the software industry, preferably within an area of application development.
• 8+ years of progressive management experience, with an emphasis on leadership, and engaging global and local stakeholders.
• Experience building trusted relationships with executive sponsors and end users.
• Technical background or clear understanding of products; familiarity with Monitoring, AIOPS, Continuous Integration, Kubernetes and Project Management software a plus.
• Experience with enterprise Software-as-a-Service offerings a plus.
• Experience supporting integrated GTM motions that includes sales, channel and services partners, strategic alliances, and technology eco-systems.
• Proven track record in building, getting buy-in and executing marketing plans, and staying focused on “getting it done” in a fast-moving, technical environment.
• Able to coordinate across many teams and perform in fast-moving startup environment.
• Proven experience being self-directed and working with minimal supervision.
• Demonstrated experience building credibility with and delivering results for product teams, sales teams, and customers.
• Outstanding written and verbal communications skills to explain and translate complex technology concepts into simple and intuitive communications.
• Uses data to measure results and inform decision making and strategy development.

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises and government agencies.

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

*This position can be remote*

Who we are…

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18+ billion IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.

The Customer Success team is composed of groups of highly intelligent and innovative Technical Support Engineers and Customer Success Managers who are dedicated to delivering a customer experience second to none. Each team member is as unique as the projects we work on, but one thing remains the same – our commitment and passion to delivering outstanding support and cutting-edge technology solutions for hybrid cloud network monitoring. 

What we’re looking for…

ScienceLogic is looking for a (Associate) Technical Support Engineer (TSE) to provide high quality, enterprise level, technical support on our Restorepoint products for our customers, partners and other ScienceLogic team members. Restorepoint is a device configuration backup and restore solution for hybrid IT environments.

Candidates who excel in Technical Support positions possess excellent knowledge of systems and networks along with an enthusiasm to rapidly learn the newest technologies. You enjoy working with people to debug intricate problems, have impeccable communication skills (written and verbal), and are real team players who thrives in a collaborative environment to deliver outstanding customer experiences.

What you’ll be doing…

We know you love a challenge. And so do we. The entire ScienceLogic team is committed to re-inventing the way organizations everywhere monitor their infrastructure; and as part of the Technical Support team, you’ll have the unique opportunity to provide technical support for our Restorepoint network configuration management tool.

Restorepoint provides script-free network automation for more than 100 network, security, and storage vendors. Deployed in less than an hour, Restorepoint helps customers, managed service providers and IT support businesses to substantially lower their exposure to often unforeseen security, compliance, and availability risks.

The (Associate) Technical Support Engineer provides support for ScienceLogic’s entire Restorepoint product suite. 

• Acts as a Tier 2 escalation point for all customer issues.
• Assists with all support cases during periods of heavy volume.
• Leads support efforts for customers who have been determined to have Critical value.
• Coordinates with Customer Success Managers to address any technical issues impacting a Customer’s success.
• Actively engages Technical Support personnel to ensure proper handling of customer questions and issues to which they have been assigned.
• Escalates software bugs or feature enhancements to ScienceLogic’s research, development, and product management teams.
• Acts as a subject matter expert in more than one area of the product.
• Autonomously works on projects and more complex assignments with tangible results delivering benefits to the organizations.
• Proactively looks for ways to improve processes and innovate the support experience.
• Builds relationships and partnerships with other ScienceLogic teams.
• Mentors and trains new team members.
• Proactively shares information and expertise regarding recent fixes, and best practices.
• Provides on-call and shift coverage as required.

Qualities you possess…

The key to being successful in the (Associate) Technical Support Engineer role within ScienceLogic is being an analytical thinker and an excellent communicator. You must be passionate about helping customers be successful with Restorepoint. The following skills and experience are also necessary:

• 2+ years prior experience in the support of complex, Linux based enterprise software applications.
• 2+ years Linux administration. Must be familiar with common administrative commands as well as able to write scripts in one of the major shells.
• 2+ years networking experience. Must demonstrate experience with firewalls, routers, packet sniffers and general network fundamentals (Cisco, Check Point, Juniper, HP).
• 2+ years MySQL, PostgreSQL, SQLite experience. You should be able to construct SQL statements to query and occasionally update information in a MySQL database.
• 2+ years SNMP experience. Must demonstrate familiarity with snmpwalk, mibs and oids.
• Detailed understanding of Server virtualization (VMware, Hyper-V, AWS).
• One or more scripting/programming languages (Bash/POSIX, Perl, Python, C, Go, PHP) – Experience with LUA would be a distinct advantage.
• Ability to multi-task and manage multiple priorities in a fast-paced environment.
• Ability to professionally perform and communicate in stressful and high impacting situations.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises and government agencies.

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

Are you ready to help pave the way in accelerating the adoption of Cloud and Hybrid IT for the Federal Government’s most critical IT infrastructure? Then read on...

Who we are... 

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18+ billion IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.

What we’re looking for… 

ScienceLogic is looking for a proven Sales Engineer with at least seven years of Sales Engineering experience in network monitoring/management or cloud services to join their established sales organization. You’ll work alongside an experienced Account Executive to help US Government Agencies get the most out of their infrastructure through our hybrid cloud network monitoring solutions. We recognize the special obligation that a technology provider has when working with the government and we are looking for someone who is committed to delivering the most capable and secure IT monitoring platform. The ideal candidate will have significant experience working with Civilian or DOD cabinet level agencies.

What you’ll be doing…

Each day is going to bring new and exciting challenges your way; but with your ability to retain in-depth and hands-on product knowledge and your borderline geeky addiction to staying up to date with the newest industry standards, there isn’t a customer you can’t impress. No two days will be the same as a Sales Engineer with ScienceLogic, but here’s a sneak peek into some of the responsibilities you’ll have in the role.

• Impress customers and prospects alike with your supernatural ability to think on your feet during sales presentations and demonstrations.
• Prove that ScienceLogic is the only vendor able satisfy a prospect’s technical and business requirements in a Proof of Value (POV).
• Document why ScienceLogic is different from the competition in emails, RFPs, and other files during the sales process.
• Provide Tradeshow support.
• Excellent communication and ability to develop customer rapport is paramount.

Qualities you possess…

Are you just as much in your comfort zone in a meeting room full of leaders as you are in the data center surrounded by engineers of all varieties? How about the ability to handle a wide variety of tasks along a multi-variable timeline? If so, these qualities combined with the skills listed below, when executed well, are the recipe to becoming a wildly successful part of our team.

• BS/BA degree in EE, CS, or related field and 7+ years’ experience in Sales Engineering in network monitoring/management or cloud services.
• Ability to articulate complex topics to business or technical audiences.
• Ability to translate technical advantages into business benefits.
• Experience with Network and Systems Management systems.
• Technical pre-sales experience working with ITOM, APM, ITSM.
• Experience in an equivalent role for a technology firm.
• Ability to travel and have a willingness to get the job done right by visiting customers face-to-face during critical points in the sales cycle.
• Understand the daily pains of IT Operations personnel in today’s highly virtualized data centers as they migrate workloads to the cloud.
• Understand the needs of the Public Sector.
• Proven or demonstrably dazzling presentation, speaking and writing skills.
• Knowledge of: UNIX, TCP/IP, SNMP, Syslog, PowerShell, ITIL.
• Knowledge in these area a plus: Python, XML/JSON, YANG/NETCONF, Kubernetes.
• Ability to obtain a clearance if required.

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises and government agencies.

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

Who we are...

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18+ billion IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.

What we're looking for...

The Information System Security Officer (ISSO) is responsible for the success of the FedRAMP Authorization program at ScienceLogic. The ISSO will be responsible for ensuring execution of the initiatives within the FedRAMP roadmap and will work closely with Product Management, Engineering and SaaS Operations Leads to accomplish the required objectives.

What you'll be doing...

• Be the single point of contact for all things FedRAMP at  ScienceLogic, owning the FedRAMP Authorization program.
• Own the relationships and act as the interface with the 3PAO, sponsoring agency, contract ATO solution vendor, as well as the FedRAMP PMO.
• Lead the planning, scheduling, and preliminary analysis for all development requirements, as well as internal and external audits.
• Properly identify, remediate, communicate, or escalate technical and program risks.
• Aid the stakeholders in managing technical and program changes.
• Gather and report both program and technical metrics.
• Partner with Product Management, Engineering and Operations managers on program contributors’ accountability, and priorities.
• Stakeholder management outside of product teams including Security, IT, Operations, Customer Support, Business Applications, Legal, Sales, HR, and Finance.
• Ability to assess, customize, and use current program and compliance technologies.
• Define, execute, and manage the FedRAMP Baseline (BL) and Impact Level (IL) development roadmap, including identifying, communicating, and escalating program risks.
• Partner with Engineering, IT, and other teams to develop a sustainable and scalable FedRAMP environment and program.
• Coordinate and facilitate the relationships with the 3PAO, sponsoring agency/JAB, and FedRAMP PMO.
• Manage security assessments, creation of the Plan of Action & Milestones (POA&M), and ongoing Continuous Monitoring (ConMon) requirements.
• Collaborate with process owners and subject matter experts to influence prioritization of projects and solutions to reduce risk and improve compliance.
• Establish, maintain, and influence program stakeholder relationships, expectations, and communications.
• Review new product features and designs and provide guidance on requirements and standards including NIST 800-53, NIST 800-171, DoD ILs, and FedRAMP BL requirements.

Qualities you possess...

• FedRAMP experience, including successful completion of products through FedRAMP certification.
• Soft skills including the ability to gain the trust of stakeholders and senior management and negotiate priorities with outside teams.
• Working knowledge of the software development life cycle (SDLC) for SaaS applications.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Inspired by bringing cross-functional teams together to accomplish program objectives.
• US Citizenship.
• Bachelor’s degree.
• Experience with with the FedRAMP Authorization program; experience must strong knowledge in all phases of preparing and reviewing complete ATO packages for FedRAMP authorization.
• Experience with FedRAMP, NIST 800-53, FISMA, DoD ILs, DISA Security Requirements Guide, etc.
• Experience with continuous monitoring, third-party assessments, and audit management.
• Experience with vulnerability management and helping prioritize security related work.
• Excellent interpersonal, verbal, and written communication skills with the ability to communicate compliance related concepts to a broad range of technical and non-technical staff.
• Excellent organizational and program management skills.
• Experience leading massive, cross-functional programs with the ability to influence priorities and deliver on commitments.
• Experience with program / project management tools and dashboards.
• CISA, CISSP, CCSP, CCSK or other related certifications preferred.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises and government agencies.

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

What we’re looking for…

ScienceLogic is seeking an AI Database Performance Engineer who will help shape the system and solution design of ScienceLogic’s most advanced GenAI offerings. Ideal candidates will be passionate and have had proven expertise in database technologies especially columnar data modeling, query optimization and OLAP. You would be responsible to make sure the various system databases are well-structured to support downstream model training. You are ever curious and hungry to learn, with a bias toward action and delivering value to the customer quickly. We are building out a leading-edge, AI-first monitoring analytics platform for ScienceLogic customers and prospects. The capabilities of this platform will eclipse what other observability vendors are bringing. This is the product you'll be working on.

What you’ll be doing…

• You will be working key leaders of our Analytics group including CTO of Skylar AI to develop core offering and help build out the team.
• Working with highly scalable and performant databases like Clickhouse: Modeling and creating OLAP cubes for exploration. You will use your mastery in query optimization and database system design.
• Governance and guard-rail monitoring of production databases: You will participate in large scale data product deployment and help setup best practices around maintaining robust schema and entity modeling.
• You will use your understanding of ML Training Data and User Feedback to guide the data scientists to collect the right data for fine-tuning, relevance ranking optimization, and benchmarking.

Qualities you possess…

• BS/MS/PhD in Computer Science, similar technical field of study, or equivalent practical experience.
• 5+ experience with software engineering developing and deploying production-level code for highly scalable distributed systems.
• Proven expertise in database technologies, especially columnar data modeling, query optimization and OLAP.
• Experience with following tech stack is a plus:
  - Frontend: React UI, Swagger APIs.
  - Backend: Python, ClickHouse, OpenTelemetry.
  - Cloud: Mostly AWS, but on-prem is deployed via HELM, as a cloud-native app.
  - ML: HuggingFace Python libs, PostgresML, Pytorch, OpenAI.

As the lead AI database optimization engineer, you'll resonate with and embody our core values –

• Empathy: We empathize with our customers to help them solve core problems. Our empathy also extends to our team as we enable people to experiment, grow and do their best work.
• Ownership: Joining at an early stage of this product's design and implementation, you will be expected to own large parts of the product and work through high ambiguity without explicit direction. You will also be expected to bring forth feedback and ideas to help shape the product.
• Communication: Strong communication is required to work through ambiguity and showcase clarity of thought when interacting with customers, prospects, and the team.
• Ambition: We are here to solve hard problems and want to bring on board people who seek out challenges and want to excel. Have something to prove about yourself? Willing to put in the necessary effort to overcome a lack of particular education or experience? You’ll make your mark here.

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

The typical base pay range for this role across the U.S. is USD $180,000 - $200,000 per year. In addition, this role is eligible for an annual bonus and stock option grants. 

About ScienceLogic

We empower intelligent and automated IT operations.

The ScienceLogic SL1 platform enables companies to digitally transform themselves by removing the difficulty of managing complex, distributed IT services. We use patented discovery techniques to find everything in your IT environment, so you get visibility across all technologies and vendors running anywhere in your data centers or clouds

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

What we’re looking for…

ScienceLogic is seeking an MLOps Engineer who will play a critical role in operationalizing GenAI offerings. Ideal candidates will be passionate and have had proven expertise in designing and engineering MLOps pipelines or CI/CD implementations as well as curating data for machine learning and/or Large Language Models for benchmarking. You are ever curious and hungry to learn, with a bias toward action and delivering value to the customer quickly. We are building out a leading-edge, AI-first monitoring analytics platform for ScienceLogic customers and prospects. The capabilities of this platform will eclipse what other observability vendors are bringing. This is the product you'll be working on.

What you’ll be doing…

• Deploying, monitoring, and optimizing machine learning models and overall, AI infrastructure – At scale designing and managing of model lifecycle deploying.
• Creation/curation of datasets – Building a robust repository of datasets that exercise myriads of test cases.
• Automation of regression testing – Ensuring that the AIML systems built are scalable and sustainable across our established and growing customer base.
• Establishing and monitoring benchmarks – Researching industry best practices and translating them to what ScienceLogic can maintain and evolve to give extremely superior quality of trustworthy machine learning solutions.
• You will be working key leaders of our Analytics group including CTO of Skylar AI to develop core offering and help build out the team.

Qualities you possess…

• BS/MS/PhD in Computer Science or similar technical field of study.
• 5+ experience with software engineering developing and deploying production-level code for highly scalable distributed systems.
• Experience with following tech stack:
  - Frontend: React UI, Swagger APIs.
  - Backend: Python, ClickHouse, OpenTelemetry.
  - Cloud: Mostly AWS, but on-prem is deployed via HELM, as a cloud-native app.
  - ML: HuggingFace Python libs, PostgresML, Pytorch, OpenAI.

As the MLOPs engineer, you'll resonate with and embody our core values –

• Empathy: We empathize with our customers to help them solve core problems. Our empathy also extends to our team as we enable people to experiment, grow and do their best work.
• Ownership: Joining at an early stage of this product's design and implementation, you will be expected to own large parts of the product and work through high ambiguity without explicit direction. You will also be expected to bring forth feedback and ideas to help shape the product.
• Communication: Strong communication is required to work through ambiguity and showcase clarity of thought when interacting with customers, prospects, and the team.
• Ambition: We are here to solve hard problems and want to bring on board people who seek out challenges and want to excel. Have something to prove about yourself? Willing to put in the necessary effort to overcome a lack of particular education or experience? You’ll make your mark here.

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

We empower intelligent and automated IT operations.

The ScienceLogic SL1 platform enables companies to digitally transform themselves by removing the difficulty of managing complex, distributed IT services. We use patented discovery techniques to find everything in your IT environment, so you get visibility across all technologies and vendors running anywhere in your data centers or clouds

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote