About Zego

At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Insurance Claims Team Of The Year 2024 as awarded at The Insurance Post's Claims & Fraud Awards. And we’re only just getting started.

That’s where you come in...

As our Complaints Handler you will be working closely with our claims team and responsible for managing and resolving customer complaints related to claims in a timely, professional, and empathetic manner. This role is pivotal in maintaining customer trust and ensuring compliance with industry standards, contributing to the overall reputation and efficiency of the claims department.

What you will be working on

• You will investigate customer claims complaints by reviewing case details, claims history, and relevant documentation.
• You will provide clear, fair, and appropriate resolutions in line with company policies and regulatory guidelines.
• Maintain regular, clear, and empathetic communication with complainants, ensuring they are kept informed of progress.
• You will produce written communication with precision, professionalism, empathy and adherence to legal and regulatory standards.
• Demonstrate thorough knowledge of complaints rules and internal and industry requirements for handling and reporting complaints.
• You will maintain control of workload through actively monitoring and updating applicable systems and maintaining internal/external customer contact where required.
• Liaise with internal teams, such as underwriting, wider claims team, or legal, to gather information.
• Act as a voice for the customer, you will actively engage in improving the customer experience through participation in feedback sessions and process improvement discussions.

What you will need to be successful

• Experience in Complaint handling, gained through a Claims Handler role, demonstrating an ability to handle difficult conversations.
• Exceptional verbal and written communication skills, ability to explain complex issues in simple terms.
• Understanding of insurance policies, claims processes, and terminology.
• Awareness of consumer rights and ombudsman schemes.
• Analytical mindset to investigate complaints and determine appropriate resolutions.
• Ability to identify bottlenecks, inefficiencies, or pain points in current processes
• Collaborative attitude to work with other departments for efficient complaint resolution.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.

Our hybrid way of working is unique. We don't mandate fixed office days. Instead, we foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at least one day a week in our London office. You have the flexibility to choose the day that works best for you and your team. We cover the costs for all company-wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs.

We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters.

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

See more jobs at Zego

Apply for this job

About Zego

At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding. And we’re only just getting started.

Overview of the Product team: 

We believe that product management is critical to Zego’s future success, so we’re building a team where Product Managers and Leaders have the opportunity to innovate, lead, and contribute to our mission. Our team ensures that product strategy underpins everything we do and that leaders are empowered to guide decisions in collaboration with cross-functional teams. As we scale, we aim to foster strong, data-driven product thinking to tackle both customer-facing and internal challenges.

About the Role

As the Insurance Product Strategy Lead, you will drive innovation at the intersection of Product and Commercial strategy. You will provide leadership in understanding market opportunities, aligning the product roadmap with industry trends, and ensuring we are consistently delivering cutting-edge products that cater to our customers’ needs. You will also be pivotal in engaging cross-functional teams and external stakeholders, aligning product mechanics with regulatory requirements, and maintaining underwriting flexibility to scale with Zego's ambitions.

Key Responsibilities  

• Market Research and Analysis: Conduct comprehensive market research to identify opportunities for launching new products or enhancing existing ones. Rigorously assess competitor strategies to shape Zego's product offerings.
• Innovation and Trend Analysis: Keep abreast of industry trends and advancements, using these insights to influence product innovation and continually refresh the company’s insurance product portfolio.
• Strategic Planning and Alignment: Develop strategic product plans that align with Zego's broader business objectives. Work closely with Product leadership to ensure a cohesive and integrated approach to insurance product development.
• Consult within Product Organization: Partner with Product Managers to drive innovation, providing data, strategic plans, and insights that shape product roadmaps.
• Cross-Functional Collaboration: Collaborate with teams across Product & Tech, underwriting, pricing, marketing, and customer service to ensure aligned product development and seamless delivery.
• Regulatory Compliance and Risk Management: Ensure that product mechanics adhere to legal and regulatory requirements and lead risk management strategies across the product portfolio.
• Insurance Capacity Engagement: Work with key stakeholders (pricing teams, underwriters, carriers, reinsurers) to gather insights and foster relationships that enhance both our underwriting capacity and product strategy.
• Performance Monitoring and Reporting: Regularly monitor the performance of insurance products, analysing sales, profitability, and providing actionable insights and reports to senior management.

About You

• Experience in product strategy within motor insurance is essential, with a track record of innovation.
• You have expertise in market research and competitor analysis, translating these insights into innovative product strategies.
• You are a strategic thinker, able to create a bridge between high-level business goals and practical product solutions.
• You have experience collaborating cross-functionally, influencing stakeholders, and delivering products in complex environments.
• You understand the insurance industry, including regulations, underwriting, and risk management, and have experience ensuring products meet compliance standards.
• You have excellent communication skills and are able to present strategic insights to both senior management and cross-functional teams.
• You are commercially minded, adaptable, and thrive in fast-paced, dynamic environments.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.

Our hybrid way of working is unique. We don't mandate fixed office days. Instead, we foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at least one day a week in our central London office. You have the flexibility to choose the day that works best for you and your team. We cover the costs for all company-wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs. We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

#LI-Hybrid

#LI-IL1

See more jobs at Zego

Apply for this job

About Zego

At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding. And we’re only just getting started.

Overview of the Data Engineering team: 

At Zego the Data Engineering team is integral to our data platform, working closely with Software Engineers, Data Scientists and Data Analysts along with other areas of the business. We use a variety of internal and external tooling to maintain our data repositories. We are looking for people who have a solid understanding of ETL and ELT paradigms, are comfortable using Python and SQL, hold an appreciation for good software engineering and data infrastructure principles, are eager to work with complex and fast growing datasets, reflect a strong desire to learn and are able to communicate well.

Our stack involves but is not limited to Airflow, Data Build Tool (DBT), a multitude of AWS services, Stitch and CICD pipelines. As a Data Engineer you will have the opportunity to promote emerging technologies where they can add value to the business and promote better ways of working.

It is an exciting time to join, and you’ll partner with world class engineers, analysts and product managers to help make Zego the best loved insurtech in the world.

Over the next 12 months you will:

• Assist in developing and maintaining our ETL and ELT pipelines.
• Support our data scientists in the development and implementation of our ML pricing models and experiments.
• Help drive and evolve the architecture of our data ecosystem.
• Collaborate with product managers and across teams to bring new products and features to the market.
• Help drive data as a product, by growing our data platform with a focus on strong data modelling, quality, usage and efficiency.
• Build tailored data replication pipelines as our backend application is broken into microservices.

About you

We are looking for somebody with a working knowledge of building data pipelines and the underlying infrastructure. Experience in data warehouse design undertakings, following best practices during implementation is a big plus. You have worked with (or are keen to do so) Data Analysts, Data Scientists and Software Engineers.

Practical knowledge of (or strong desire to learn) the following or similar technologies:

• Python
• Airflow
• Databases (PostgreSQL)
• Data Warehousing (Redshift / Snowflake)
• SQL (We use DBT for modelling data in the warehouse)
• Data Architecture including Dimensional Modelling
• Experience in using infrastructure as code tools (e.g. Terraform)

Otherwise an interest in learning these, with the support of the team, is essential. We're looking for people with a commitment to building, nurturing, and iterating on an ever-evolving data ecosystem.

Other beneficial skills include:

• Familiarity with Docker and/or Kubernetes (EKS)
• Implementation / Contribution to building a Data Lake or Data Mesh
• Having worked with a wide variety of AWS services
• Open Table Formats (e.gr. Apache Iceberg)

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.

Our hybrid way of working is unique. We don't mandate fixed office days. Instead, we foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at least one day a week in our central London office. You have the flexibility to choose the day that works best for you and your team. We cover the costs for all company-wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs. We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

See more jobs at Zego

Apply for this job

About us

At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.
From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Insurance Claims Team Of The Year 2024 as awarded at The Insurance Post's Claims & Fraud Awards. And we’re only just getting started.

That’s where you come in...

Joining the Claims Team Of The Year 2024 as awarded at The Insurance Post's Claims & Fraud Awards and reporting to the TP Claims Manager as a Claims Handler you'll will be responsible for proactively solving liability, indemnity and quantum problems to help drive down claims spend whilst ensuring injured claimants are fairly compensated. You'll use your motor claims experience as well as excellent communication and negotiation skills to ensure the best service is delivered.

You'll be working with a team team of highly skilled and successful claims experts as well as our new and innovative, API first claims management system to support in the delivery of a world-leading Claims service to our UK customers while ensuring the business has access to high-quality claims data and fighting fraud.

This is a great opportunity for someone who would like to further their claims experience within motor insurance and develop further with a fast-paced and innovative company that likes to do things a little differently.

What you will be doing

• Managing your own claims caseload in accordance with the Zego claims philosophy, claims handling procedures and service level agreements.
• Responding proactively to incoming telephone calls and correspondence to avoid leakage and delays
• Monitoring ongoing credit hire periods to drive down claim costs and raising payments promptly and accurately.
• Liaising and negotiating with third party insurers and solicitors as well as credit hire organisations to progress and settle claims efficiently, with a pragmatic approach to claims handling.
• Entering reserves accurately and promptly into the claims system in accordance with Zego reserving philosophy.
• Conducting liability and quantum investigations, whilst considering whether there is potential for fraud.

What you will need to be successful

• Strong Claims handling experience in a insurance company - desirably with an Insurtech or Motor Insurance provider.
• Good working knowledge of the MOJ and OIC portals.
• Strong telephone negotiation skills.
• Ability to plan, organise and prioritise own workload.
• Sound knowledge of liability scenarios as well as a good sense of commercial awareness.

What’s it like to work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things.

We’re spread throughout the UK and Europe, and united by our drive to get things done. We’re proud of our company and our culture – a friendly and inclusive space where we can lift each other up and celebrate our wins every day.

Together, we’re setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career wherever you want.

You’ll work alongside a talented group who embrace each other's differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we’re making insurance matter.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.

Our hybrid way of working is unique. We ask you to spend at least one day a week in our Halifax office. You have the flexibility to choose the day that works best for you and your team. We cover the costs for all company-wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs.

We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters.

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

#LI-Hybrid

#LI-AH

See more jobs at Zego

Apply for this job

About Zego

At Zego, we know that traditional motor insurance holds good drivers back. It’s too complicated, too expensive, and it doesn't take into account how well you actually drive. 

That’s why, since 2016, we’ve been on a mission to change all of that. Our mission at Zego is to offer the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers, our customers are our driving force — they’re at the heart of everything we do.

We’ve sold tens of millions of policies so far, and raised over $200 million in funding. And we’re only just getting started.

Purpose of the role

As a Senior Python Engineer you will work alongside our Data Scientists, building and integrating services to form the Telematics Platform. You will be excited about processing high-volume data and understand the importance of great deployment processes and monitoring.

What you will be doing

• Solve complex problems with software. You will develop, test, deploy and own Python microservices, working closely with Engineers and Data Scientists.
• Build reliable, well-tested, resilient, and observable software. You will be part of the team ultimately responsible for the Zego Telematics Platform.
• Collaborate with cross-functional teams to gather requirements and deliver well-structured solutions.
• Contribute to code reviews, offering feedback to ensure code quality across the team and the company. You will foster a culture of continuous improvement.

What you will need to be successful

• You write quality Python code and perform code reviews. You have built and deployed production Python applications. You have experience translating requirements into scalable software solutions.
• Extensive experience designing, implementing, and optimising CI/CD pipelines to ensure reliable, automated delivery of code across environments.
• In-depth knowledge of AWS or other major cloud platforms. You have demonstrated your ability to design and implement cloud-native architectures using services like S3, DynamoDB, RDS, Kinesis, SQS and lambda.
• Skilled in container management and orchestration using Docker and Kubernetes.
• You have a collaborative approach to working and enjoy solving problems in a cross-functional team.
• Experienced using monitoring and observability tools such as DataDog, Honeycomb and Sentry to support management of production systems.

Other nice-to-have skills or interests include

• Experience with Object Oriented software development in C#, Java or Scala.
• Configuring Infrastructure as Code (IaC) using tools such as Terraform.
• Using protobuf and gRPC for interfaces.
• Handling tabular data using Python libraries such as pandas or polars.
• Previous work with Data Scientists or on Machine Learning projects.
• Experience administering, monitoring, and tuning relational database queriess

We don't expect any single candidate to have expertise in all areas. Building software is a collaborative process and you'll work alongside great team members and with other teams to share knowledge and learn.

What’s it like to work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things. 

We’re spread throughout the UK and Europe, and united by our drive to get things done. We’re proud of our company and our culture – a friendly and inclusive space where we can lift each other up and celebrate our wins every day.

Together, we’re setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career wherever you want.

You’ll work alongside a talented group who embrace each other's differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we’re making insurance matter. 

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid. We ask you to spend at least one day a week in our central London office. We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters. We also cover the costs for all company-wide events (4 per year), and also provide a separate hybrid contribution to help pay towards other travel costs. 

We’re an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

#LI-Hybrid

#LI-IL1

See more jobs at Zego

Apply for this job

About us

At Zego, we know that traditional motor insurance holds good drivers back. It’s too complicated, too expensive, and it doesn't take into account how well you actually drive.

That’s why, since 2016, we’ve been on a mission to change all of that. Our mission at Zego is to offer the lowest price of insurance for good drivers.

From van drivers and gig workers to everyday car drivers, our customers are our driving force — they’re at the heart of everything we do.

We’ve sold tens of millions of policies so far, and raised over $200 million in funding, becoming the first UK Insure-tech. And we’re only just getting started.

Role Overview

The Special Projects Manager will report to Zego’s Chief of Staff and Strategy. The role is being created to oversee special projects at Zego, especially within our insurance carrier. Some examples of work might include launching a new product line, setting out a framework and running analysis to support strategic decision-making or managing regulatory approval processes. 

The role will be varied and cross-functional, providing exposure to different sides of the insuretech business.

It will be especially well suited to candidates with previous experience in strategy consulting, investment banking, or other high-paced environments.

About the role

• Special Projects: You will work closely with functional leaders to drive and project manage strategic initiatives.
• Data-Driven Insights: You will use both qualitative and quantitative data to diagnose issues, spot trends, and provide actionable insights that support decision-making at the leadership level. Your ability to communicate these insights will help influence and shape business outcomes.

What you’ll need to be successful

• You will have strong communication and presentation skills to facilitate plans, projects and initiatives.
• You’ll have a strong background in Strategy, Project Management, and analysis.
• You will excel in stakeholder management and enjoy relationship building both internally with cross-functional leaders and externally (for instance with the regulatory teams)
• You will have excellent relationship-building skills, with the ability to move between listening, and guiding at all levels. 
• You will be focused on business outcomes with a track record of delivery in growth and fast-paced environments. 
• You will be data-driven and can turn data into actionable insights.
• You will have a proven ability to effectively organise, prioritise, and handle multiple assignments simultaneously, in a fast-paced environment;
  

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it the Zego Hybrid.We foster a flexible approach that empowers every Zegon to perform at their best so we ask you to spend at least three days a week in our central London office. We cover the costs for all company-wide events (4 per year), and also provide a separate hybrid contribution to help pay towards other travel costs. We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters.

We’re an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

#LI-IL1

#LI-Hybrid

See more jobs at Zego

Apply for this job

About Zego

At Zego, we know that traditional motor insurance holds good drivers back. It’s too complicated, too expensive, and it doesn't take into account how well you actually drive. That’s why, since 2016, we’ve been on a mission to change all of that. Our mission at Zego is to offer the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers, our customers are our driving force — they’re at the heart of everything we do. We’ve sold tens of millions of policies so far, and raised over $200 million in funding. And we’re only just getting started.

Purpose of the role

We are seeking a highly skilled Financial Accountant to join our dynamic team at Zego. In this role, you’ll be a cornerstone in maintaining the integrity, accuracy, and efficiency of our financial operations. You’ll collaborate with key stakeholders across departments to deliver insightful financial analysis, translating complex data into actionable strategies that drive impactful decisions. This is an opportunity to make a tangible difference, influencing our path forward and contributing to our ongoing success.

What you will be doing

• Responsible for posting monthly journal entries in multiple currencies and intercompany recharges and payroll entries into NetSuite.
• Multi-currency bank reconciliations (Client Accounts and Operational Accounts).
• Assist and support the finance team with the monthly accounts (P&L, Balance Sheet and cashflow).
• Prepare insurance-related reconciliations, including the maintenance and reconciliation of Insurance Broking Accounts (IBA) ledgers. This will involve ensuring accuracy and compliance in client and insurer balances.
• Assist in client money calculations, ensuring adherence to FCA CASS 5 rules, with a focus on safeguarding client funds and maintaining regulatory compliance.
• Monitor and reconcile accounts to provide clear and accurate reporting on client money positions and insurer balances.
• Assisting with the preparation of a monthly finance reporting pack and annual statutory accounts.
• Liaising with other areas of the business to resolve any ad-hoc finance queries that may arise.
• Assisting with monthly and quarterly balance sheet reconciliations and annual audit and regulatory requirements.
• Resolving any queries on bank receipts and payments and preparing payment runs across multiple provider and multiple currency bank accounts.

What you will need to be successful

• Part or fully qualified Accountant (ACA, ACCA, CIMA).
• Proven ability to work independently, manage numerous assignments concurrently and thrive in a fast paced changing environment.
• Strong all-round experience in accounting tasks. 
• Experience in dealing with numerous ledgers and in multiple currencies. 
• Experience with NetSuite is an advantage. 
• You'll be a go getter and thrive in a fast paced changing environment.
• Ideally you’ll have experience in working in a startup environment.
• Insurance experience would be advantageous. 

What’s it like to work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things. We’re spread throughout the UK and Europe, and united by our drive to get things done. We’re proud of our company and our culture – a friendly and inclusive space where we can lift each other up and celebrate our wins every day.

Together, we’re setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career wherever you want.

You’ll work alongside a talented group who embrace each other's differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we’re making insurance matter. 

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid. We ask you to spend at least one day a week in our central London office. We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters. We also cover the costs for all company-wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs. 

We’re an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

See more jobs at Zego

Apply for this job

About Zego

At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding. And we’re only just getting started.

Overview of our Engineering Team

Zego puts technology first in its mission to define the future of the insurance industry. By focusing on our customers' needs we're building the flexible and sustainable insurance products and services that they deserve. And we do that by empowering a diverse, resourceful, and creative team of engineers that thrive on challenge and innovation.

Purpose of the Role

You will play a key role in shaping the future of the Systems Engineering function at Zego.

• You will be part of the team ultimately responsible for the uptime of the Zego Hosting Platform and services.
• You will build and nurture relationships with key stakeholders across Product and Engineering to ensure our platform is aligned with business objectives.

• You will champion agile methodologies, metrics and tooling to support the teams in incrementally improving the efficiency of our hosting platform.

What you will be doing

• Drive improvements to the Zego Hosting Platform at scale, influence change and buy-in across the organisation.
• Play a key role in defining technical solutions with a detailed analysis of costs, risks, performance, reliability, scalability, and maintainability.
• Approach our processes critically, identify areas of improvement and balance business priorities against technical compromises.
• Nurture a culture of continuous learning and knowledge-sharing, leading by example across multiple areas and teams. 
• Use code reviews as an opportunity to ensure coding styles are followed and leading the team in defining new standards to promote a clear and concise codebase.

What you will need to be successful

We are looking for engineers who embrace the DevOps culture to deliver continuous improvements to our security posture. Engaging with and empowering the teams to drive change leveraging metrics, championing automation and operational excellence.

• Good coding and scripting skills in languages such as Bash and Python with a focus on automating infrastructure tasks, monitoring, and process optimisation.
• Experience configuring Infrastructure as Code (IaC) using tools such as Terraform, Crossplane, and Helm, with a focus on building scalable, reliable, and reproducible infrastructure.
• In-depth knowledge of AWS cloud services, especially core services like VPC, S3, EC2, Kinesis, RDS, and EKS, with experience in multi-account setups and optimising for performance and cost-efficiency.
• Skilled in container management and orchestration using Docker, Kubernetes, Helm, Service Mesh (ie. Istio) and GitOps (ie. ArgoCD), with a focus on streamlined deployments and managing complex service-oriented architectures.
• Experienced in leveraging observability tools, such as Honeycomb (OpenTelemetry) and DataDog, to support data-driven decisions across the wider engineering team.
• Comprehensive understanding of networking in cloud environments, including VPN solutions, efficient network configuration, load balancing, and troubleshooting.
• Extensive experience designing, implementing, and optimising CI/CD pipelines to ensure reliable, automated delivery of code across development, testing, and production environments.

If possible, we'd also love you to have

• Experience with maintaining relational and non-relational databases.
• Experience with supporting AI and ML workloads.

What’s it like to work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things. 

We’re spread throughout the UK and Europe, and united by our drive to get things done. We’re proud of our company and our culture – a friendly and inclusive space where we can lift each other up and celebrate our wins every day.

Together, we’re setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career wherever you want.

You’ll work alongside a talented group who embrace each other's differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we’re making insurance matter.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid. We ask you to spend at least one day a week in our central London office. We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters. We also cover the costs for all company-wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

#LI-Hybrid

#LI-IL1

See more jobs at Zego

Apply for this job

About Us

At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Insurance Claims Team Of The Year 2024 as awarded at The Insurance Post's Claims & Fraud Awards. And we’re only just getting started.

Role Overview:

As an Application Fraud Investigator at Zego, you will be a key member of our forward-thinking, tech-driven fraud team. Your role will focus on balancing swift, legitimate business processes with proactive fraud detection, investigation, and prevention, ensuring the best outcomes for both Zego and our genuine customers.

As a Fraud Investigator

• Fraud Analysis: Review and assess policy referrals from internal and external sources, identifying potential fraud cases based on established indicators and risk factors.
• Investigative Action: Conduct investigations by cancelling fraudulent policies where applicable, maintaining our fraud database, and performing data entry tasks related to ongoing cases.
• Data Management: Collect and analyse fraud data, track investigation outcomes, and document cost savings associated with fraud prevention efforts.
• Tools & Techniques: Leverage a variety of digital tools, databases, and internet resources to profile potential fraud and guide investigations toward the correct outcome.
• Evidence Gathering: Assess the complete evidential landscape to ensure proper decisions are made, securing all necessary documentation and evidence throughout the process.
• Fraud Trends: Proactively report new fraud patterns and Modus Operandi to our intelligence analysts to keep ahead of emerging threats.
• Compliance & Protocols: Ensure full compliance with internal protocols, Insurance Fraud Bureau (IFB) standards, and all system requirements.
• External Collaboration: Coordinate follow-up investigations with external bodies, including regulatory and licensing authorities, other insurers, and law enforcement, while managing Data Protection Act (DPA) requests.
• Document Validation: Conduct document verification to ensure authenticity and accuracy in support of investigations.
• Process Improvement: Contribute to the ongoing enhancement of sales, underwriting, claims, and other company processes by identifying areas of vulnerability and suggesting improvements.
• System Testing: Participate in system search trials, providing feedback to Fraud Management on the effectiveness of anti-fraud measures.
• Regulatory Adherence: Maintain strict adherence to regulatory standards, including those related to the fair treatment of customers.

What you will need to be successful

• Able to perform in a fast paced start-up environment and be strategic and inquisitive thinker
• Fraud experience in a insurance setting is essential.
• Strong Claims handling experience in an insurance company - desirably with an Insurtech or Motor Insurance provider.
• Good working knowledge of the MOJ and OIC portals.
• Sound knowledge of liability scenarios as well as a good sense of commercial awareness.
• A strong understanding of motor insurance indemnity including the Road Traffic Act and Article 75.
• Litigation experience (nice to have).
• Experience in using and maintaining a fraud system and have a good understanding of the Fraud Act 2006.

What’s it like to work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things.

We’re spread throughout the UK and Europe, and united by our drive to get things done. We’re proud of our company and our culture – a friendly and inclusive space where we can lift each other up and celebrate our wins every day.

Together, we’re setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career wherever you want.

You’ll work alongside a talented group who embrace each other's differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we’re making insurance matter.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.

Our hybrid way of working is unique. We don't mandate fixed office days. Instead, we foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend up to two days a week in our Halifax office. You have the flexibility to choose the days that work best for you and your team. We cover the costs for all company-wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs.

We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters.

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

#LI-Hybrid

#LI-AH1

See more jobs at Zego

Apply for this job

About Zego

At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding. And we’re only just getting started.

Overview of our Engineering Team

Zego puts technology first in its mission to define the future of the insurance industry. By focusing on our customers' needs we're building the flexible and sustainable insurance products and services that they deserve. And we do that by empowering a diverse, resourceful, and creative team of engineers that thrive on challenge and innovation.

Overview of the role

• You will play a key role in shaping the future of Security at Zego.
• You will be part of the team ultimately responsible for the security of the Zego services
• You will collaborate closely with Product Engineering, Technical Operations, DPO, Information Security and Compliance to help build secure products and services
• You will champion agile methodologies, metrics and tooling to support the teams in incrementally improving our security posture

Key Responsibilities

• Collaborate closely with product and technical operations teams to identify and mitigate vulnerabilities across our technology stack.
• Partner with product engineers to explore innovative ways to safeguard customer data.
• Influence the development of security tools, processes, and culture to enhance our overall security posture.
• Streamline developer workflows by optimising security remediation processes, driving efficiency, and improving resolution times.
• Champion secure coding practices through code reviews, mentoring, and active collaboration with development teams.
• Develop and maintain security-related documentation, including policies, procedures, and guidelines for both application and infrastructure security.
• Respond to security incidents, working with the engineering team to ensure timely and effective resolution.
• Cultivate a security-first mindset through knowledge sharing, internal guilds, and external engagement at meet-ups and conferences.
• Support external security audits, assessments, certifications, and penetration testing initiatives.

What you will need to be successful in the Role

We are looking for engineers who embrace the DevOps culture to deliver continuous improvements to our security posture. Engaging and empowering the teams to drive change leveraging metrics and championing automation and observability.

What you'll bring to the Team

• Strong knowledge of secure coding practices, secure software design principles, and secure software supply chain best practices in production environments.
• Proven experience collaborating with software development teams, with an understanding of their workflows and challenges.
• Proficiency in at least two programming languages such as Python, Scala, Node, Swift, or Kotlin.
• Deep understanding of web application vulnerabilities, with practical experience applying OWASP guidelines and best practices.
• Hands-on experience in managing application vulnerabilities, including identification, triaging, qualification, reporting, performing code reviews, and conducting remediation validation tests.
• Expertise in performing root cause analysis for discovered vulnerabilities.
• Experience integrating SAST/DAST/IAST/SCA toolchains into development workflows, along with maintaining these tools.
• Skilled in using security testing tools such as Burp Suite or ZAP.
• Experience coordinating and facilitating external web application penetration testing.
• Ability to clearly communicate complex technical concepts to non-technical audiences.

If possible, we'd also love you to have

• Experience with mobile security.
• Familiarity with AWS cloud environments.
• Knowledge of containers and Kubernetes.
• Experience with Terraform.
• Proficiency in Git and GitOps practices.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.

Our hybrid way of working is unique. We don't mandate fixed office days. Instead, we foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at least one day a week in our central London office. You have the flexibility to choose the day that works best for you and your team. We cover the costs for all company-wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs. We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

#LI-Hybrid

#LI-IL1

See more jobs at Zego

Apply for this job

About the role

We are seeking a Client-side Application Architect to manage the architecture of our Mobile App and Front End teams, ensuring they deliver scalable, high-quality solutions for both customer-facing and internal applications. The ideal candidate will have extensive UX knowledge gathered from various industries, experience managing teams and the ability to balance strategic leadership with a hands-on technical role. You should excel in mentoring, setting long-term goals, and guiding your direct reports toward achieving these objectives. Additionally, your proficiency should extend to hands-on technical activities like pair programming and architectural decision-making, along with effectively resolving complex issues.

What you'll be working on

• Lead customer experience Front End and Mobile Engineers on projects for users and be directly responsible for ensuring high performance on both mobile and web.
• Mentor and support engineers in growth and development
• Work closely with UI/UX designers and Product Management to refine applications and create optimal user experiences.
• Develop and optimise front-end functionalities using React and Next.js.
• Support Product Management’s conversion rate optimisation goals.
• Maintain and enhance existing software solutions with up-to-date technology.
• Ensure high quality through enhanced monitoring and alerting

• Lead by example, manage team leads and mentor junior developers contributing to the team's knowledge sharing.

• Ensure code integrity standards and oversee the software development lifecycle.
• Manage on-call rotations across the customer experience engineering team.

What you'll need to be successful

• You will have strong background in full stack development, with a strong emphasis on front-end technologies.
• You will have significant experience of multi-team people management, and experience managing teams of 10+ in size.
• You will have demonstrable experience designing, analysing, and troubleshooting customer facing conversion issues
• You will have deep expertise in HTML, CSS, JavaScript, Typescript and strong knowledge of the Next.js framework.
• You will have a comprehensive understanding of browser internals.
• You will have a strong understanding of the multi-platform mobile development lifecycle, including design, architecture, deployment, and maintenance across platforms using Kotlin, Swift, and React Native.
• You will have experience with API integrations including RESTful, GraphQL and gRPC.
• You will have demonstrable experience of user tracking technologies and constraints, including cookies, third party cookie restrictions, and their use in conversion rate optimisation and revenue attribution.
• You will have a Knowledge of tracking technologies like Google Analytics, Amplitude and Segment.
• You will have an ability to work in a fast-paced, evolving environment, juggling tactical and strategic deliverables effectively.
• You will have experience with cloud services (AWS, Google Cloud, Azure) and good familiarity with CI/CD pipelines and version control systems (git).
• You will have a knowledge of accessibility and security compliance.
• You will have experience in programmatic buying or a background working in or with digital agencies.

What’s it like to work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things. 

We’re spread throughout the UK and Europe, and united by our drive to get things done. We’re proud of our company and our culture – a friendly and inclusive space where we can lift each other up and celebrate our wins every day.

Together, we’re setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career wherever you want.

You’ll work alongside a talented group who embrace each other's differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we’re making insurance matter. 

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

#LI-Hybrid

#LI-AH1

See more jobs at Zego

Apply for this job