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Experian






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Experian is hiring a Remote Automotive Client Executive – Indirect Partners and Resellers

Job Description

Within Experian Automotive, our main focus is delivering relevant insights tailored to our clients' specific markets, strategies, and operational needs. Applying Experian's comprehensive suite of data and technology assets, you will support Indirect Partners and Resellers in maximizing market potential, increasing revenue, enhancing customer loyalty, and managing business risks.

The Account Executive will manage a designated territory, engaging with existing Indirect Partners and Resellers to drive new business development, foster account retention, and facilitate cross-selling initiatives. We are looking for a dynamic, successful individual with a proven track record of exceeding new business sales targets, enduring client relationships and navigating complex sales cycles.

Responsibilities:

  • Identify and close new business opportunities with prospective and current clients.
  • Maintain a robust opportunity pipeline, exceeding revenue and new business targets.
  • Maintain accurate records of account activities and sales opportunities using Salesforce.
  • Maintain detailed account plans outlining the strategy of the territory
  • Represent Experian Automotive and personal brand to senior CXOs of Indirect Partners and Resellers
  • Ensure client education and proficiency in using our solutions effectively.
  • Manage client requests and collaborate with internal resources to meet client needs.
  • Promptly address client issues and concerns by collaborating with team members for resolutions.
  • You will report to Auto VP Sales, Indirect Partners
  • 100% remote

This position is a base salary (as listed) plus uncapped commissions

#LI-Remote

Qualifications

  • 5+ years of experience selling complex solutions to large strategic clients.
  • 3+ years of experience selling credit and fraud solutions into the automotive industry
  • Understanding of the Automotive and Automotive Finance sectors.
  • Understanding of how credit and fraud data is used in automotive industry
  • Proven success in closing sales exceeding $500K+ ACV with major organizations.
  • Knowledge in data and related solutions.
  • Identify client challenges and develop tailored solutions.
  • Drive new business opportunities and revenue growth.
  • Success in developing relationships and growing revenue
  • Ability to travel (30-50%)

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4d

Compliance Analyst - Remote

ExperianHeredia, Costa Rica, Remote

Experian is hiring a Remote Compliance Analyst - Remote

Job Description

Job description

The Third-party Risk Analyst will manage third parties on an enterprise basis and will conduct oversight activities, which will include, but not limited to performing risk assessments to ensure Third Parties are complying with their contractual requirements, Federal, state, and local laws, and Experian's procedures. In this role the Third Party Risk Analyst will be responsible for:

• Ensuring third parties comply with Experian's Global Third-party Management Policy and Procedures.

• Partnering with the Line of Business vendor management team and relationship managers to conduct remote desktop due diligence of third parties that meet a certain risk tolerance. Such due diligence will include evaluating whether third parties have a Compliance Management Program (CMP) in place.

• Conducing risk assessments of third parties for purposes of identifying, assessing, and documenting whether third parties continue to comply with Experian's Third-party Management Policy and Procedures.

• Partner with internal parties in mitigating risk identified through monitoring activities.

• Perform testing of third-party business operations to ensure that all regulations are being followed.

• Ensuring third parties provide training on applicable Regulatory Requirements to those employees (including the employees of any subcontractor of the third-party) who have access to Experian data or, in the case of a service provider, are assigned to perform responsibilities on behalf of Experian.

• Being an independent review and evaluation body to ensure that compliance Issues/concerns within the organization are being evaluated, investigated, and resolved. Escalate as needed.

Qualifications

Qualifications

• Analytical skills and ability to identify potential compliance issues

• Collaborative and consultative approach

• Understanding of risk and control principles

• Analytical and influential skills and creativity for problem-solving, with the ability to balance in a resource constrained environment.

Required Experience:

• Academic background (university degree preferable but not essential)

• Knowledge of Laws and Regulations such as FCRA, GLBA, and UDAAP

• Comprehensive Understanding of Third-party Compliance Oversight

• 3+ years prior Third-party Risk or and internal audit experience

• Experience defining appropriate risk controls

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Experian is hiring a Remote Senior Relationship Manager

Job Description

The Senior Relationship Manager is passionate about maintaining and building long-lasting alliances with important strategic partners that improve revenue. You will report to the Sr. Director of Strategy.

 

Main responsibilities will include:

• Manage the daily operations for a portfolio of large strategic partnerships and develop deep subject matter expertise for each relationship

• Create plans to grow important relationships while balancing risk and reward

• Ensure partners achieve their commitments, track their performance and manage the relationship

• Work where collaboration with the partners, sales, product, finance, leadership and other teams is important to your daily success

• Manage processes related to royalty payments, billing/invoicing, negotiated contracts, data questions, and internal partner operations

• Manage inbound requests from sales and product for special pricing or exceptions with partners

• Work with partners to gather insights, understand current business processes, challenges, and opportunities to deliver a great partner experience

• Identify opportunities to guide and manage the implementation of important projects

• Produce, simple and clear story lines, slides and other deliverables relevant to audiences of all levels.

Qualifications

Qualifications

  • Bachelor's degree or equivalent experience required, internationally recognized MBA
  • Experience of the U.S. financial services industry (credit experience)
  • High fluency in English
  • Intermediate to Advanced Excel skills (pivot tables, vlookup, formulas, conditional formatting, and functions). Power Query, Macros, and advanced skills.
  • Knowledge of database management principles

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4d

Customer Support Specialist I

ExperianHeredia, Costa Rica, Remote

Experian is hiring a Remote Customer Support Specialist I

Job Description

What you'll be doing

Experian is seeking Customer Care Specialists to join our growing Call Center in Costa Rica,reporting to our customer care supervisors. This is a great opportunity for someone who is passionate about providing excellent customer service, can interpret consumers' written or verbal grievances or disputes, and has computer skills. You are willing to participate in development activities to stay current on industry knowledge our standard operational procedures. Additionally, you will:

  • Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will provide reassurance and peace of mind to our members regarding their credit information.
  • Help members understand the value in their memberships, what benefits they have and how to use them.
  • Effectively handle escalated customer issues.
  • Receive customer requests for assistance, identifies support needed, and provides assistance or forwards request to appropriate functional area for handling.
  • Adjust to variations in products.
  • Ability to understand standard operational procedures for all new partners being onboarded.

Qualifications

How your background looks like:

Qualifications

  • 6 months to 1 year of Inbound call handling experience (Required)
  • High School Diploma (Required)
  • Excellent English written and oral communications skills (Required)
  • Keep performance on a occupied environment (80% Occupancy)
  • Pays close attention to the small aspects of a task or situation
  • Experience handling support requests from a variety of different channels
  • Arrange and manage tasks, time, and resources
  • Interpret information to understand complex problems or situations
  • Problem-solving skills
  • PC/internet skill's to make fast and accurate decisions.
  • To make fast and accurate decisions. Short-term visual memory.
  • Will clear our pre-employment screening
  • Will pass our Employee Background Screen which will include criminal background check, previous employment, and education verification.
  • Will clear our pre-employment screening

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Experian is hiring a Remote Cloud Security Architect (US Remote)

Job Description

As a Cloud Security Architect, you will be an individual contributor who works with Experian's application teams, helping them build and manage a secure cloud infrastructure by following Experian's cloud security policy and industry best practices. This is a growing team with senior leadership support and visibility. You will be involved in projects or high-complexity issues that require you to think quickly and improve efficiency.

The Cloud Security Architect will report to the Director of Cloud Security.

You'll have the opportunity to:

  • Lead Experian's global cloud security and tech transformation strategy by guiding the architecture of critical automated security capabilities into Experian's enterprise CI/CD pipelines
  • Work with Experian's enterprise cloud architects and engineers to build modernized multi-hybrid automated cloud security controls
  • Work with our Cloud Engineers, Solutions Engineers, and DevOps team to operationalize Experian security policies
  • Create and gain stakeholder support of cloud/hybrid security architectures that achieve important business strategies
  • Help governance, compliance, and risk management teams to ensure the system meets the requirements for certification and accreditation
  • Provide regular communication with all project partners at all levels, including presentations to senior management, creating agendas and meeting minutes
  • Create and support KPIs and KRIs that measure risk reduction and progress in cloud security over time

Qualifications

Your background:

  • 10+ years' of related work experience
  • 3+ years' of experience as a DevSecOps Engineer or experience in Cloud Architecture and Engineering
  • 3+ years' of experience with cloud platforms such as Amazon Web Services (AWS), Azure, Google Cloud Platform (GCP)
  • Proficiency in scripting/programming languages such as Python, JavaScript, Ruby, C#, or PowerShell
  • In-depth knowledge of DevSecOps principles and experience with CI/CD tools such as Terraform, Jenkins, Harness, and Open Policy Agent (OPA)
  • Experience working with technology architects and writing security Policy as Code (PaC) or working as a DevSecOps engineer with Infrastructure as Code (IaC) experience
  • Experience with container offerings and capabilities within Amazon Web Services (AWS), GCP, and Microsoft Azure platforms such as EKS, ECS, AKS, or GKE
  • In-depth knowledge of CIS Benchmarks for best practices for cloud and container platform configuration
  • Experience with deployment orchestration, automation, and security configuration management (Jenkins, Puppet, Chef, Git, CloudFormation, Terraform, or Ansible)
  • Experience with assessment, development, optimization, and documentation of a comprehensive and broad set of security technologies and processes (secure software development (Application Security), data protection, cryptography, key management, Identity and Access management (IAM), network security) within SaaS, IaaS, PaaS, and other cloud environments
  • Working knowledge of common and industry standard cloud-native/cloud-friendly authentication mechanisms (OAuth, OpenID)
  • Industry Cloud Certifications (Azure/AWS/GCP); CISSP certification preferred
  • College degree or equivalent

Benefits/Perks:

  • Great compensation package and bonus plan
  • Core benefits including full medical, dental, vision, and matching 401K
  • Flexible work environment, ability to work remotely, hybrid, or in-office
  • Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays

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Experian is hiring a Remote Client Executive / Healthcare SaaS Sales Sales experience required - Health

Job Description

At Experian Health, our employees can shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities.

Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us.

This role is remote, with 50% travel

Our Client Executive, Healthcare SaaS, Growth & New Business Sales is responsible for new business, growth, up-selling and renewing existing clients, and meeting top-line and recognized revenue goals in their territory. You will report to the Sales organization and target medium to large Hospitals and Ambulatory and Physician practices, which have the potential for high volume transactions and long-term revenue streams.

You'll have opportunity to:

  • Develop/implement strategies, (up-sells of new products/solutions to existing clients)
  • Cultivate and establish strategic relationships with clients, focus on product demonstrations, contract negotiations, and closing accounts
  • Conduct phone sales calls and onsite cold calls to develop targets through the sales cycle to close.

Qualifications

  • Able to travel 50%
  • 5+ years experience with a record of meeting/exceeding, sales targets, in Healthcare SaaS sales, in healthcare revenue cycle management, within Healthcare IT companies required
  • 5+ years experience selling and negotiating contracts in complex healthcare organizations while calling on hospitals, hospital systems and large physician groups
  • 5+ years experience in the the provider healthcare industry, encompassing managed care, revenue cycle

Benefits/Perks:

  • Great compensation package and bonus plan
  • Core benefits including medical, dental, vision, and matching 401K
  • Flexible work environment, ability to work remote
  • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

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Experian is hiring a Remote Encryption Architect (Remote)

Job Description

The Encryption Architect is the chief resource responsible for evaluating, planning, deploying, and preparing operations for the tools and systems used by the Data Protection (DP) Team. You will develop roadmaps and set technical direction for the DP team. You will focus on evaluating new technologies/products and supporting systems that are not supported or managed by other teams within the Global Security Organization.

You'll have the opportunity to:

  • Provide SME expertise on security tool capabilities and configuration adjustments when needed to contain and implement controls such as encryption, key management, and database monitoring as applicable
  • Collaborate with the Manager to identify capability gaps and operational inconsistencies within the Data Protection controls environment, and develop a plan to address them through product enhancement, reconfiguration, upgrades, or process automation
  • Ensure build documentation for all security controls is available on the Enterprise cybersecurity WiKi, including configuration standards and repeatable processes to support the tools
  • Build, manage, and maintain the automated reporting dashboards systems
  • Build, manage, and maintain the intake process for requests on ServiceNow or a suitable tool
  • Define plan and roadmap for dashboard automation and ServiceNow intake process and report weekly progress against plan
  • Ensure Technical and Process documentation is 100% current all the time (all changes thoroughly documented)
  • Ensure new builds/integrations/agent implementation follow operational readiness processes, are documented, health/performance KPI's are defined and in place, and monitoring and alerting is in place before promoting to production
  • Demonstrate progress toward obtaining a security-specific (or specific security product certification), or maintain a current certification

Qualifications

Your background:

  • 8+ years' of related work experience
  • 5+ years' experience in operations and maintenance of data protection at an enterprise scale
  • 3+ years' experience architecting and implementing encryption strategies on AWS, Azure, or Google Cloud, including working on CMKs/BYOK and integrating with a third-party HSM Provider
  • Experience in Gemalto/SafeNet/Thales HSM and Key management, or Vormetric Key management, is required
  • Experience in Certificate Lifecycle Management of all enterprise certificate usage, including automation
  • Experience in BYOK processes and client-side encryption on cloud platforms such as AWS, Azure, or Google Cloud
  • Experienced in managing and implementing application-level encryption, database-level encryption, and file-level encryption
  • Ability to collaborate and work closely with global teams across different time zones. This role has a regular Monday – Friday schedule, with the candidate expected to participate in an on-call schedule or work outside of normal work hours when required.

Benefits/Perks:

  • Great compensation package and bonus plan
  • Core benefits, including medical, dental, vision, and matching 401K
  • Flexible work environment, ability to work remotely, hybrid, or in-office
  • Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays

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Experian is hiring a Remote IT Risk & Compliance Analyst

Job Description

Reporting to the Audit and Risk Senior Manager, the IT Risk & Compliance Expert will help mature the Risk Management and general compliance functions within Experian Information Technology Services (EITS).

You will support three main components:

  • Partnering with EITS Management to implement and embed Risk / Issue Management tools, practices, reports and methodologies, helping ensure they are maintained.
  • Support, advise and provide challenge to EITS to influence behavior and guide cultural change to help ensure risk is a necessary component of 1st line decision-making.
  • Ensure EITS meets its obligations and responsibilities in aligning to all policy, certification and regulatory requirements.

The role's function is to promote a culture of risk and compliance awareness within the regional EITS organizations through the establishment of a virtual team.

Responsibilities 

  • You will perform evaluation of EITS technology and security risks;
  • Maintain, populates and reviews risk and issue management tools;
  • Engage with management to ensure technology risks and issues are dealt with accuracy;
  • Monitor risk treatment plans to ensure delivery within agreed deadlines and to required quality;
  • Perform policy compliance reviews;
  • Raise and manage all regional policy deviations and exceptions;
  • Host regional risk reviews and workshops providing expertise;
  • Maintain process management and documentation management standards;
  • Support internal, external and certification audits such as ISO27001 and client audits;
  • Identify compliance learning and training needs for EITS, provide training, consultation and support in issue resolution to internal personnel;
  • Be the liaison and contact for new risk issues, including process assistance, tools, tracking status and status of issues advancing to closure;
  • Escalates and facilitates necessary discussions to explore risk acceptance, waivers or policy deviations ensuring traction of issues;
  • Conduct deep dives on risk, compliance, and security-related processes and systems implementing automation where possible while challenging the status quo;
  • Provide statistical information to multiple levels of management through the use of dashboards;
  • Develop control processes working with partners on writing and documenting processes and controls;
  • Create and reports on metrics and KPIs to executive management for policy compliance status;
  • Periodic evaluation of EITS Risk and Control Self-Assessment (RCSA);
  • Prepare summaries and analysis for monthly risk related meetings for executive management and actions follow up tasks within time sensitive windows;
  • Focus on improvement of processes across all tasks collaborating with teams across the organization.

Qualifications

  • University bachelor's degree in Computer Science or related field
  • Technical professional certifications CRISC, CISM, CISA, or CISSP are beneficial
  • 3 years' experience working in an IT governance role;
  • Advanced written and verbal English level with experience communicating with employees at all levels;
  • Experience of cross-regional work for a regulated multinational company, regional regulation awareness and management;
  • Proficiency with Microsoft Excel, Tableau or similar tools.
  • Analysis and research skills to identify anomalies in data and experience communicating results to senior management in a time sensitive environment;
  • Use ability as a skilled specialist observing company policies and procedures to complete complex tasks in creative ways;
  • Guide partners and employees to ensure compliance with policies;
  • Job stability, including maintaining long-term work relationships with former employers.

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Experian is hiring a Remote Healthcare Claims Support Analyst - Remote

Job Description

Reportiing to the Claims and Remittance Operations Manager, the Claims Support Analyst will provide support to both Claims and Remit Clearinghouses. You will work with the software development teams, customer support, enrollment and payer services teams to monitor file activity and investigate all claims or remit related issues. Issue investigated can include non-delivery of files, incorrect file formats, claims rejection investigations and provider enrollment verification.

You will have opportunity to:

  • Monitor both the Claim Health Monitor and the ERA Monitor (in-house applications) for errors or problems and determine the appropriate method of investigation to use for troubleshooting the problem.
  • Manage assigned open issues working collaboratively with in-house teams and customers to resolution.
  • Provide root cause analysis, resolution and documentation on problem ticket (using Salesforce CRM).
  • Healthcare EDI transaction review
  • Guide communication between development teams and support teams and between Passport/Experian and the Payers.
  • Recommend ideas and solutions to help simplify and speed up support and troubleshooting processes.
  • Document customer and payer interactions.

Qualifications

Qualifications:

  • 1+ Experience in healthcare claims and remit operations (837/835/277/999 transactions) required.
  • Prior experience with Salesforce CRM
  • Prior business to business customer service experience
  • Strong organizational skills

Benefits/Perks:

  • This role is remote from anywhere within the U.S.
  • Great compensation package and bonus plan
  • Core benefits including medical, dental, vision, and matching 401K
  • Flexible work environment, ability to work remote, hybrid or in-office
  • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

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4d

PV | Analista DBRE Sênior

ExperianSão Paulo, Brazil, Remote
SQSredisterraformnosqlpostgressqlRabbitMQkubernetesAWS

Experian is hiring a Remote PV | Analista DBRE Sênior

Job Description

  • Provisionamento de recursos de bancos de dados em IaC
  • Performance e tuning dos bancos de dados Postgres e SQL Server
  • Atuação em incidentes relacionados a banco de dados
  • Remediação de vulnerabilidades de banco de dados
  • Identificação de melhores práticas de banco de dados
  • Administração de recursos de bancos de dados na Cloud AWS
  • Experiência em bancos de dados NoSQL e SQL

Qualifications

Qualificações

  • Experiência em Banco de Dados SQL e/ou NoSQL
  • Experiência em performance tuning e troubleshooting nas soluções Postgres/SQL Server
  • Vivência em AWS (principalmente com banco de dados)
  • Experiência com Cloud AWS e IaC (Terraform)
  • Experiência com Kubernetes (EKS)
  • Vivência com war rooms e prática de post mortem

​​​​​​​Desejável

  • Experiência em banco de dados RavenDB
  • Experiência com observabilidade com uma das ferramentas: CloudWatch, Datadog, Splunk, Dynatrace, Prometheus
  • Familiaridade com estruturas baseadas em eventos e filas (SQS, SNS, RabbitMQ, Kinesis, Kafka, Redis)
  • Desenvolvimento de pipeline CI/CD
  • Familiaridade com alguma linguagem de programação

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4d

Senior AWS DevOps Engineer

ExperianHeredia, Costa Rica, Remote
DevOPSjiraterraformDesignazurelinuxjenkinspythonAWS

Experian is hiring a Remote Senior AWS DevOps Engineer

Job Description

Job description

Senior DevOps Engineer Experian Consumer Services – Careers That Define "What's the Next Big (Data) Thing" for Consumers? What could be more exciting than being part of a "inspiring" business? Consider taking your career to the next level by joining the Leader that continues to improve the competition. As the "innovative" and market leader we pride ourselves on building new markets, leading the pack through continuous evolution and innovation.

The Senior DevOps Engineer is a hands-on technical position responsible for designing and implementing common framework solutions in a cloud-based environment. In the world of DevOps, infrastructure and code become one. You will be reporting to the Solutions Design Sr. Director, and you will drive platform enhancements, enable automation/self-service and implement new solutions that enable Dev Ops capabilities. As part of the greater Technology Operations & Infrastructure team this person will support the end to end deployment of platform systems.

Responsibilities:

  • Design, deploy, document, and support cloud platform capabilities using AWS best practices (fault tolerant, High Availability, security, etc)
  • Design, deploy, document, and support CI/CD tools such as Codebuild and CodePipeline to streamline deployments and infrastructure updates.
  • Create monitoring capabilities & alerting for Technical Operations Center (TOC) team members • Provide support for our internal deployment framework
  • Perform advanced technical troubleshooting for cloud & e-commerce environments
  • Enhance system performance and features on a regular basis for enhanced customer experience • Participate in on-call rotation with the team
  • Lead technical operations projects from requirements, to design, to implementation, to operations.

Qualifications

Education and Experience:

  • 5+ years experience in a system administrator role with at least 2 years supporting DevOps concepts focused on CI/CD and pipeline management.
  • Knowledge of the DevOps tool chain (CI/CD) on the AWS Linux platform: Jenkins, Nexus OSS, Artifactory, Harness, Code Pipeline, Code Build, Code Deploy, GitHub, GitLab, Chocolaty, CloudFormation, JIRA, Travis, etc.
  • Deployed applications in Amazon AWS, Google or Azure
  • Proficiency in system design & architecture
  • Fluent in Python and infrastructure management tool (Troposphere, Terraform, etc) • An ability to use several open source technologies
  • Deploying automation solutions in a public cloud environment such as AWS
  • Bachelor of Science or comparable experience Qualifications Required: Other skills
  • Knowledge of the DevOps tool chain (CI/CD) on the AWS Linux platform: Jenkins, Nexus OSS, Artifactory, Harness, Code Pipeline, Code Build, Code Deploy, GitHub, GitLab, Chocolaty, CloudFormation, JIRA, Travis, etc.
  • Understanding of Linux system administration for an e-commerce business
  • Documentation skills
  • Experience with innovation and automation
  • Interested about Infrastructure as Code
  • Operationally experienced, experience with overseeing, alerting, and analyzing system metrics to root cause problems and explain system behavior

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Experian is hiring a Remote Analista de Infraestrutura de TI Pleno

Job Description

Quais serão suas principais entregas?

  • Desenvolvimento e manutenção de dashboard complexos;
  • Atuar na organização dos dados através de coleta, preparação e transformação de dados de diferentes fontes;
  • Realizar análises mais aprofundadas e identificação de tendências e call to actions;
  • Automatização e aperfeiçoamento de processos recorrentes;
  • Colaboração na definição de estratégias analíticas.

Como será o seu dia a dia?

  • Realização de análises customizadas e entregas de business intelligence para as áreas solicitantes;
  • Participação em projetos relevantes para a Companhia;
  • Poderá participar de reuniões com outras áreas para levantamento de requisitos de análises.

Qualifications

O que estamos buscando em você!

  • Graduação completa;
  • Conhecimentos em EXCEL AVANÇADO, SQL, ferramentas analíticas (Power BI, Tableau), AZURE DATA FACTORY, AZURE DATA BRICKS;
  • Conhecimentos em linguagem de programação PYTHON será um diferencial;
  • Capacidade de realizar análises de dados avançadas;
  • Inglês Intermediário para leitura e escrita;
  • Foco em entregas de qualidade para clientes internos e externos;
  • Perfil consultivo, ter iniciativa e proatividade para gerar mudanças e melhorias; dentro de nossos processos, disposto a resolver problemas e trabalhar de forma colaborativa com sua equipe.

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4d

HR Business Partnering Generalist

ExperianHeredia, Costa Rica, Remote

Experian is hiring a Remote HR Business Partnering Generalist

Job Description

What you'll do

  • Be the owner of the new employee orientation, including orientation delivery, scheduling, and presenter coordination. Ensure the orientation is according to local needs and aligns with the corporate model and philosophy. Serve as the first point of contact for new hires first 90 days.
  • Serve as the first point of contact to all leaders in labor law questions and issues, benefits, best practices, internal policies, data, reports, labor individual agreements, and basic payroll questions.
  • Generate safe spaces to listen to employees suggestions, escalations, or concerns.
  • Conduct essential employee-related investigations, such as attendance, performance, policy violations, employee escalations, or concerns.
  • Collaborate with the HR manager with escalations from managers and employees.
  • Create and or review disciplinary actions and termination letters. Safeguard all legal evidence of employees files supporting the terminations.
  • Act as a sponsor/promoter of the regional, local, and business-specific recognition programs.
  • Lead the educational process for new leaders regarding labor law, policies, benefits, Payroll, compensation, employee management, and other HR functions needed.
  • Communicate HR initiatives to managers and or employees in writing, participation in staff meetings and or formal presentations.
  • Ensure on time and accurate employee changes through Oracle/People Portal Manager actions act as the HR approver, and support investigations or additional follow-up.
  • Create Ad Hoc reports based on HR metrics such as turnover rate, exit interviews, headcount, promotion rates, career development opportunities, Global Pulse Surveys, eNPS, GPTW, Vacation Accruals, Performance Management actions (disciplinary actions, PIP, Action Plans, Coachings).
  • Analyze HR metrics above and own, present, or support business-specific initiatives that will help improve such metrics.
  • Support employees offboarding along with the leaders, including asset recollection, system termination, reporting to local HR Team, and Payroll.
  • Periodically meet with business unit leaders and support staff in 1on1 sessions, skip-level meetings and round tables.

Qualifications

What you'll bring

  • Advanced studies in business administration with an emphasis in HR, related field, or equivalent experience.
  • Strong working knowledge and experience of Costa Rica's labor law, legal advice, and employee relations is a must.
  • 2 or more years working as HR Generalist/Analyst with proven experience in all HR areas: compensation, benefits and recognition programs, employee orientation & onboarding processes, career development programs, conflict management, employees' complaints, communication programs.
  • Basic knowledge in Payroll, CCSS, and INS processes.
  • Proven fluency in verbal and writing English skills.
  • Soft skills include attention to detail, task management abilities and prioritization, self-initiative, strong customer service, problem solving, data analysis, teamwork
  • Proficient in MS Office tools.
  • Experience in HR Administration tools.

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Experian is hiring a Remote Analista de Desenvolvimento de Software Sênior - Vaga Afirmativa para Mulheres

Job Description

Estamos buscando uma desenvolvedora PHP altamente qualificada e experiente para se juntar à nossa equipe. Este papel é fundamental para impulsionar o sucesso de nossos projetos, especialmente em termos de alta volumetria, resiliência, alta disponibilidade e redundância. Se você é apaixonada por desenvolvimento de software e tem experiência sólida em PHP, essa pode ser a oportunidade perfeita para você.

Quais serão suas principais entregas?

  • Desenvolver e manter aplicações web em PHP, garantindo alta performance, resiliência e escalabilidade para lidar com grandes volumes de dados;
  • Implementar práticas de segurança rigorosas, garantindo a proteção contra vulnerabilidades e ameaças de segurança;
  • Colaborar com a equipe de desenvolvimento e operações para configurar e gerenciar pipelines de integração e entrega contínua (CI/CD);
  • Configurar e executar análises de qualidade de código utilizando o SonarQube, identificando e corrigindo potenciais problemas de código;
  • Participar ativamente da arquitetura de soluções de software, contribuindo com sua experiência para garantir a resiliência e o desempenho das aplicações.     

Qualifications

O que estamos buscando em você?

  • Experiência sólida em desenvolvimento web utilizando PHP;
  • Experiência prática com o desenvolvimento de código seguro amparado por ferramentas de análise SAST/DAST, demonstrando habilidades para identificar e resolver vulnerabilidades e problemas de código;
  • Capacidade de projetar e implementar soluções robustas e escaláveis para lidar com grandes volumes de dados e garantir alta disponibilidade e resiliência;
  • Habilidade para trabalhar de forma independente e colaborativa, gerenciando eficazmente prazos e prioridades em um ambiente dinâmico;
  • Excelentes habilidades de comunicação verbal e escrita, com capacidade de explicar conceitos técnicos de forma clara e concisa;
  • Familiaridade com arquiteturas serverless e serviços de comunicação assíncrona, como Oracle Queue, RabbitMQ, SQS, AWS Lambda etc;
  • Deseável conhecimento em Javascript;
  • Desejável graduação em Ciência da Computação, Engenharia de Software ou área relacionada.

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4d

FP&A Supervisor

ExperianHeredia, Costa Rica, Remote

Experian is hiring a Remote FP&A Supervisor

Job Description

Summary

As an FP&A Supervisor, you will lead financial performance for main teams, overseeing labor planning, forecast accuracy, and process improvements. Managing a team of 3-8 individuals, you'll ensure deliverables while maintaining governance and control. You'll also improve through Lean and RPA methodologies, redesigning status reporting, escalating risks, and solving challenges. You will build relationships to stay aligned with business changes and projects, with a direct report to the FP&A Manager.

Main Responsibilities

  • Lead Labor Planning and Analysis: Oversee monthly and annual labor analysis and planning, ensuring strategic understanding and operational execution.
  • Forecast Accuracy and Process Improvement: Promote enhancements in forecast accuracy, process efficiencies, and automation across systems and workflows.
  • Status Reporting and Risk Management: Redesign and maintain status reporting for multiple projects, escalating risks (e.g., resourcing, delays) and ensuring, accurate deliverables.
  • Team Leadership and Performance Metrics: Manage a team of 3-8 individuals, manage daily deliverables, set Indicators, and mentor team members through business partnering and cross-training.
  • Governance and Control: Establish and enforce governance frameworks to ensure deliverables are met on time and issues are escalated.
  • Process and Service Improvement: Lead projects to improve team performance and service levels, applying Lean and RPA methodologies for efficiency gains.

Qualifications

  • Bachelor's Degree in Finance, Economics, Accounting, or related field; MBA or CPA as an ideal.
  • 6+ Years of Experience in accounting/finance roles, with focus on FP&A responsibilities such as variable cost forecasting, capital expenditure reporting, bonus/commission calculations, cost/revenue allocations, and Indicator reporting.
  • Advanced English level.
  • 2+ Years of People Leadership Experience, overseeing daily activities and promoting team development.
  • Lead change within the finance team, driving improvements in processes.
  • Business Networking skills with experience working with multiple teams to support organizational goals.
  • Technical Skills: Advanced proficiency in Excel (complex formulas, pivot tables, financial modeling), experience with Hyperion/Essbase, SmartView, and ERP systems (SAP, Oracle, Microsoft Dynamics); expertise in financial reporting tools like Power BI and Tableau; knowledge of RPAtools; Oracle, SQL for data analysis, and familiarity with accounting software (QuickBooks, NetSuite).

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Experian is hiring a Remote IT Operations Shift and Incident Manager

Job Description

Reporting to the IT Manager, as an Operations Shift Manager, you will play important role in our Global Operations Center, ensuring the functioning of our business-critical systems.

 

Responsibilities

  • Lead a team of Operations Analysts and Incident Managers overseeing shift operational activities.
  • You will coordinate shift workloads to ensure full coverage and resource use.
  • Be the escalation point for Major Incidents impacting internal and external services.
  • You will provide updates on major business events to senior and executive leadership during shifts.
  • Collaborate with Problem Management practice in post-incident reviews to analyze the causes and contributing factors of incidents, identifying areas for improvement and implementing corrective actions to prevent recurrence.
  • Maintain communication and collaboration with partners, including IT teams, business units, and senior management, to ensure alignment of incident & event management activities with organizational objectives.
  • Establish key performance indicators (KPIs) and metrics to monitor the effectiveness and efficiency of the team, providing regular reports and insights for management review.
  • Champion a culture of continuous improvement within the function, identifying opportunities to enhance processes, tools, and capabilities. Influence enhanced service stability and availability.
  • Promote knowledge sharing and documentation of incident resolution procedures & event control procedures contributing to the development of a comprehensive knowledge base for future reference.
  • Foster collaborative environment amongst the peer group of Shift Managers, promoting knowledge sharing, cross-training and collective troubleshooting.
  • Must be available by cell phone for necessary coverage off-hours incidents as part of rotation schedule.

Schedule: Sunday, Monday, Tuesday and alternate Wednesday from 7 am to 7 pm Central Time - 4 on 3 off 3 on 4 shift.

Qualifications

  • Bachelor's Degree, Post Graduate Diploma/ Computer Science and Technology or equivalent experience.
  • 8+ years in IT Operations or Service Management environment
  • At least 3 years managing operational teams.
  • Experience working as an Incident Manager and managing incident management teams.
  • ITIL v4 Specialist: Monitor, Support & Fulfill or ITIL v3 Intermediate: Service Operations is required.
  • COBIT / ISO 20000 is beneficial.
  • Lean Six Sigma knowledge is beneficial.
  • Experienced in project related to continuous improvement and process management.
  • Driven and passionate of IT service Delivery
  • Experience leading incident management teams.
  • Verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
  • Experience collaborating with cross-functional teams and partners to achieve common goals and objectives.
  • Experienced managing partners at multiple levels, with ability to build and maintain positive relationships.
  • Experience applying technical analysis of application issues to solve customer reported problems.
  • Experience working well within a team to learn and share knowledge.

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Experian is hiring a Remote Sales Director - Fraud

Job Description

As a Sales Director, you will prospect into named large, strategic targets, and demonstrating to them the power of behavior and device and network to solve their challenges and supercharge their digital business. We will provide resources to help you get into these accounts, but you will build an account plan for each target, implementing that plan, and closing the deal. After closing a deal, you are expected to collaborate with the Client Success Team to expand the business relationship. To build your pipeline, you will have a named account list that you will prospect into. To convert your named accounts, you will work with the Marketing, Solutions, Client Success, and other departments to get into the accounts, move them through the process, close and expand them.

Responsibilities

  • Grow the customer base
  • Develop relationships with existing customers to increase usage and adoption, upsell products, and expand to new lines-of-business
  • Understand your customers' businesses at a technical and operational level
  • Demonstrate value through a solutions sales approach to meet goals
  • Identify and secure executive sponsorship to solidify business relationships and opportunities
  • Negotiate commercial terms with contacts up to the C-level
  • Collaborate with multiple departments/teams

Qualifications

  • 5+ years of successful enterprise sales experience
  • 3+ years of experience in the fraud and identity space
  • Experience navigating the complexities of large organizations, their processes, and numerous partners
  • Experience signing contracts with a committed revenue component
  • Experience selling software, SaaS or similar technology into large organizations
  • A rolodex of existing enterprise accounts that could benefit from NeuroID's solutions
  • Experience and success at building a net new pipeline
  • Ability to travel up to 30%

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10d

Accounts Payable Admin

ExperianHeredia, Costa Rica, Remote

Experian is hiring a Remote Accounts Payable Admin

Job Description

 

Summary

Experian Global Financial Services is looking for an Accounts Payable Administrator to manage main accounts payable tasks, including raising CEA's and purchase orders, receiving goods and services, tracking invoices, and closing purchase orders. You will also support the maintenance renewals process and address queries from the accounts payable department. Your role will involve collaboration with finance, business, and sourcing teams, offering high-level exposure across the organization. Additionally, you will take on ad hoc tasks to support global finance teams, providing a valuable opportunity to work in a dynamic and challenging team. You will report to the Accounts Payable Coordinator.

Main Responsibilities

  • Manage Capital Expenditure and Purchase Requisitions: Raise Capital Expenditure Authorisation (CEA) requests and both Capital and OPEX purchase requisitions for North America (NA), ensuring accuracy and processing.
  • Maintenance Renewals Process: Manage the maintenance renewals process, coordinating with relevant teams to ensure renewals are processed.
  • Goods and Invoice Tracking: Track the receipt of goods and ensure invoices are received and recorded for payment.
  • Account Payable Support: Respond to queries from the Accounts Payable team, ensuring the resolution of issues.
  • Purchase Order Management: Close purchase orders once all related activities are complete and ensure all documentation is updated and archived.
  • Collaboration and Process Improvement: Work with GFS finance teams, sourcing, technical teams, and other partners to ensure accurate purchasing processes and identify opportunities for efficiency improvements.

 

Qualifications

 

  • Technical Skills and Education: Knowledge of Oracle systems, advanced Microsoft Office skills (especially Excel (can perform complex functions)), and a background in business administration, finance, or a related field. Continuous improvement experience is an ideal.
  • Finance/Purchasing Experience: A minimum of 1+ year of experience in a finance or purchasing role, with a understanding of financial processes.
  • Advanced English level.
  • Benefits/Perks:

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

  • This is a fully remote job opportunity. #LI-Remote

 

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Experian is hiring a Remote Database Administrator II - DB2LUW

Job Description

As an aide to both the IT Infrastructure and Development teams, you will help support existing systems 24x7 and responsible for administering DB2LUW environments on AIX and LINUX environments. Provide support for High availability systems (HADR), large RDBMS partitioned (DPF) database environments on-prem and Cloud.

Provide support for the product development process following the product roadmap for maintenance and enhancement such that the quality of software deliverables maintains excellent customer relationships and increases the customer base.

You will report to the Database Operations Director.

Responsibilities:

  • Support DB2LUW Databases V11.5 and MongoDb environments.
  • Support multiple Development, UAT, and Production environments
  • Support high availability environments using HADR, Q-Replication, Attunity, or other software.
  • Perform database software installs, patching, upgrades, execute utilities, and assist in tablespace management
  • Perform change control requests (code deployments)
  • Monitor database performance and trouble-shoot log utilization, locking conditions, and poorly performing SQL.
  • Participate in SQL access plan analysis
  • Monitor and tune DB2 databases (V11.5) and MongoDB
  • Handling user requests is a given.
  • Participate in on-call 24X7 support of production systems on a rotation basis with other team members
  • Ensure high Database availability in collaboration with the team
  • Ensure alignment with current IT standards and controls
  • Additional responsibilities include providing support for installations, upgrades, and other work as requested

Qualifications

  • Bachelor's degree in Computer Science or related field or equivalent.
  • 4 years of experience working as a DBA.
  • Knowledge supporting DB2LUW databases. HADR and DPF are beneficial.
  • Familiarity of large RDBMS systems including DB2LUW partitioned (DPF) database implementations
  • Experience in review of Access Plans with the dba team and developers to make recommendations
  • Familiarity with multiple data movement utilities
  • Working knowledge of any Cloud Environment (AWS, Azure, GCP)
  • Understand tablespace types, utilization, and management
  • Shell or other scripting skills
  • Practical experience monitoring databases with teammates to tune and provide a high availability service
  • Knowledge of federated databases is beneficial
  • Receptive to change
  • Knowledge sharing and creation of knowledge articles
  • Teamwork and collaboration soft skills
  • Strong strategic process and procedure methodology with attention to maintaining robust audit controls
  • Ability to work within different cultural environments
  • Ability to work within multi-lingual environments
  • Ability to work with the implications of different cultural and business environments across the company

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Experian is hiring a Remote Senior Solutions Engineer - Analytics

Job Description

Reporting to the Director of Graph Solutions, as a Senior Solutions Engineer—Analytics for EMS Identity Solutions, you will help the Product and Engineering teams by analyzing upcoming and existing product features and supporting complex analysis for client-related questions and issues. You will also contribute analytical and product expertise to team efforts to win new business and service existing accounts. We are looking for a team member who loves numbers and can work with big data.

  • You will uncover and package insights from client and partner data in this role
  • You will use SQL, cloud-hosted data warehouses, business intelligence tools, spreadsheets (can maintain complex spreadsheets)
  • You will work with Product Managers, Engineers, Data Scientists, and Solutions Engineers to prepare the presentation of insights to clients and team members
  • Collaborate with our teams to operationalize metrics that improve understanding of business analytics and architect monitoring of critical data pipelines
  • Be the analytical resource to support ongoing business development projects
  • Provide support for complex client questions, develop ad hoc reports, and deliver custom analysis to help clients better understand the power of combining their data with EMS Identity solutions
  • Apply hands-on tactical involvement in A/B testing creation, implementations, and analysis of several projects and product enhancements

Qualifications

  • 5+ years of experience as a data-focused Solutions Engineer with knowledge of the online media business
  • You will gather big data through multiple systems and produce analysis that turns data into information and action items
  • Proficient in developing interactive and user-friendly dashboards using tools like Looker, Tableau, or similar platforms
  • Experience with Google Cloud products such as BigQuery and GCS; familiar with data processing languages such as Python, R, Matlab, or Scala; familiar with using the command line to process data

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