Job Description

The Platform Team at Experian is looking for an Engineering Manager with expertise in Java and AWS, with experience managing and scaling globally distributed engineering teams. The Platform Team provides reliable, available, and scalable services and tools for product teams to host their applications. This team focuses on delivering a compelling customer experience in collaboration with product and engineering teams.

In this role, you'll have the opportunity to:

• Provide guidance to the engineering teams on leveraging platform tools, and provide mentorship and professional development opportunities.
• Encourage innovation, implementation of the latest technologies, outside-of-the-box thinking, and teamwork.
• Hire engineering talent and maintain our commitment to diversity and inclusion.
• Collaborate with and across teams to design, build, and ship great experiences for our customers.
• Lead the platform team in designing and implementing scalable and efficient solutions.
• Promote a culture of continuous improvement, emphasizing code reviews, design reviews, and knowledge sharing within the team.
• Bring a passion to stay on top of industry trends, experiment with, and learn new technologies.

Qualifications

Your background:

• 8+ years' of overall experience in software engineering.
• 3+ years' of people management experience within an engineering environment.
• Experience with Java/J2EE technologies and working with the Spring Boot framework.
• Proficient in Object-Oriented Design principles and J2EE design patterns.
• Strong working knowledge of microservices, RESTful APIs and NoSQL Databases, and MQ or Kafka.
• Strong working knowledge in Automation Testing – Unit and Integration testing.
• Expertise in end-to-end application architecture and system design.
• In-depth understanding of AWS cloud services, security best practices, and cloud design patterns.
• Strong working knowledge on containerization and orchestration services (Kubernetes, AWS ECS, and AWS EKS).
• Strong understanding of continuous integration, delivery, and deployment (CI/CD) practices and frameworks.
• Strong understanding of observability into APIs and services using tools like Prometheus, Dynatrace, Grafana, and Splunk.
• Good working knowledge on any of the cloud provider IaC tools such as Terraform (preferred), Puppet, Ansible, and CloudFormation.
• Experience in creating, delivering, and operating multi-tenanted, distributed systems at scale.
• Experience with Big Data technologies is desired.

Benefits/perks:

• Great compensation package and bonus plan
• Core benefits, including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remotely, hybrid, or in-office
• Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays

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Job Description

Reporting to the Finance Director, you will be a critical partner and advisor to the business, both within the region and globally. As an individual contributor, you will provide financial analysis, planning, and reporting support for Experian North America.

What you'll be doing

• You will manage the planning, organizing, and execution of the Annual Operating Plan (AOP), monthly forecasting and quarterly business updates.
• You will form timelines, templates and internal review materials.
• Design reports that give valuable understanding of historical and future financial projections that support decision making and could lead to actionable opportunities.
• Develop P&L analytics to leverage data and identify important insights and opportunities.
• Provide financial modeling and analytical support for multiple projects and ad hoc requests.
• Promote continuous improvement and standardization in reporting through new tools, dashboards, and processes to achieve scalable analysis and insight.

Qualifications

• Bachelor's degree in Finance, Business, or a related field
• 8+ years of relevant experience in finance, management consulting, corporate strategy, or similar environment, including FP&A and project management experience
• Experience with continuous improvement and process efficiency
• Experience developing predictive analyses and using large data sets
• Proficiency with analytical tools Hyperion SmartView, Tableau and Power BI

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Job Description

Team Overview

Experian is looking for a team-oriented attorney for a dynamic in-house corporate counsel position. In this remote role ,you will provide legal support for Experian's Marketing Services divisionand report into the Head of Legal.

As Corporate Counsel, you will provide legal support to the team about multiple issues, with a primary focus on strategic contracting and privacy in the marketing and advertising technology space. This includes advising on all relevant laws and regulations to ensure that Experian's offerings align with new privacy obligations in the US.

You will understand the need to balance legal risk assessments with a technically sound approach. This will include analyzing and advising the business of the requirements and

impacts of state laws and regulations, and making recommendations to data privacy and compliance teams.

You will also support the negotiation and drafting of strategic agreements and standard commercial clauses, while also conducting product regulatory reviews and risk assessments.

Specific experience in a relevant regulatory practice, with experience in digital marketing and applicable privacy laws, will be a consideration. You will adapt to the requirements of the role as the business and regulatory landscape evolves, and be familiar with privacy requirements of the GDPR.

What You'll Do

• Lead advisement in daily and strategic commercial agreements for data processing and applicable privacy laws, best practices, risk assessment, and diligence
• Advise on requirements and application of US privacy laws, regulations and enforcement trends and familiarity with GDPR requirements
• Provide legal advice for negotiating data processing, data transfer, and other data protection agreements
• Support product groups and business development team to advise on product development projects, or new partnerships
• Provide legal support to compliance teams for data processing risk assessments and other risk mitigation activities
• Contribute to the preparation of records of processing, data mapping, and similar legal compliance exercises
• Collaborate with internal partners to respond to requests from regulators, law enforcement and customers.

Qualifications

Qualifications

• Law degree (J.D.) and 5+ years of experience working in a law firm or in-house legal department, ideally at a publisher, ad-tech, or marketing company focusing on privacy law and applicable impact
• Licensed to practice in good standing with at least one U.S. state bar, in the location of practice
• Experience handling a variety of issues, including privacy issues relating to digital advertising and media, and advanced understanding of the digital landscape and related data collection and processing
• Lead matters as a member of the corporate legal team and with non-legal professionals
• Availability to regularly work Eastern or Central Time hours
• #LI-Remote

Benefits/Perks:

• Great compensation package and bonus plan of 20%
• Core benefits including full medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• 20 days of flexible time off including volunteer time off, vacation, sick and 12-paid holidays

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Job Description

Reporting to the HRBP Director, you will enhance workforce engagement and promote a healthy, inclusive, and productive work environment through strategic partnerships and collaboration. Your aim is to amplify our Experian Way, norms, culture, and goals.

Key Responsibilities:

1. Engagement:

• Coordinate activities and programs to promote our Experian Way and People First culture.
• Lead engagement initiatives and introduce innovative strategies to motivate and connect the workforce.
• Analyze engagement data and provide insights to leadership.
• Facilitate employee-leader engagement mechanisms.

2. Employee Experience:

• Ensure a positive employee journey from onboarding to offboarding.
• Measure workplace satisfaction and initiate improvement programs.
• Maintain communication and feedback channels.
• Promote work-life balance and manage rewards programs.

3. Culture Improvement:

• Develop initiatives to reinforce Experian culture.
• Partner with internal teams to enhance the company's employer brand.
• Implement training programs for cultural awareness and professional development.
• Manage community outreach programs.

4. Diversity, Equity, and Inclusion (DEI):

• Support DEI activities and collaborate with ERG leads on cultural programs.

Qualifications

• Bachelor's degree in communication, Psychology, Human Resources, Public Relations, or a related field, or equivalent experience.
• English proficiency (C1 level).
• 5 years of experience leading employee engagement strategies.
• 5 years of experience working with brand and culture strategies.
• Project management experience.
• Experience in organizational development and/or employee engagement.
• Proficiency with Adobe Cloud programs, Canva, and Microsoft Planner.
• Certifications in HR, employee engagement, or organizational development

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Job Description

Financial Services Software Solution Specialist (DA Solution Specialist)

As a Financial Services Software Sales Specialist, you will be an important player on our sales team, responsible for driving revenue from both existing and new customer opportunities. You will use your expertise in financial software, analytics, and fraud solutions to lead sales programs and collaborate with a team of Account Executives.

You will explain and present complex technical solutions to clients. You will develop strategic sales plans, building client relationships, and meeting sales targets.

You will need to be able to work numerous opportunities in a fast-paced, high growth environment. You also need to excel at collaborating with internal partners, developing a sales strategy. You will need to develop solutions that meet client needs and achieve business growth. You will adapt to changing market conditions and address challenges in this role.

You will have a background in sales. You will also be passionate, and motivated by the challenge of increasing sales and exceeding goals. You will report to the Director of Sales. This position is remote-friendly.

What you'll do:

• Lead sales opportunities through professional sales techniques and long-term customer engagement
• Exceed set sales quotas
• Lead any assigned RFP efforts by collaborating with other teams to deliver the best possible response
• Provide updates on pipelines and forecasts
• Keep up to date with competition, industry trends, and products
• Participate in sales meetings, product seminars and trade shows
• Prepare written presentations, reports, and price quotations.
• Conduct contract negotiations
• Provide advice about products and services to customers and external partners.
• Assess client needs to recommend high value solutions linked to goals, enhancing client loyalty.
• Provide expertise by bringing new ideas and technologies to assist clients in achieving their goals.

#LI-Remote

Qualifications

• Bachelor's degree or equivalent
• 5+ years of consultative sales experience
• In-depth experience in sales methodology with excellent closing and negotiation skills.
• Experience exceeding assigned quotas and timelines.
• Experience in Analytics, Software, Fraud or like industries
• Background in financial services
• Experience presenting to clients and team members
• Knowledge of product industry and competitor services
• Ability to travel

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Job Description

As a sales Account Executive, you will sell the Experian Collection Suite to prospective clients. You will help identify new business opportunities, build strong client relationships, and achieve sales targets. You will report to the Director of Sales.

Key Responsibilities:

• Develop a strategic sales plan to achieve sales targets and expand the customer base.
• Identify and qualify new business opportunities through research, networking, and outreach.
• Conduct product overviews and presentations to prospective clients, highlighting the benefits and features of the Experian Collection Suite.
• Build relationships with clients, understanding their needs and providing tailored solutions.
• Negotiate contracts and close sales deals to exceed sales targets.
• Collaborate with our teams to ensure seamless implementation and customer satisfaction.
• Stay updated on industry trends, market conditions, and competitor activities.
• Provide regular sales reporting and forecasting to management.

#LI-Remote

Qualifications

• Bachelor's degree or equivalent
• 3+ years of sales experience
• Experience in sales in the financial services or software industry.
• Experience with the collections process and familiarity with collection products.
• Excellent communication, negotiation, and presentation skills.
• Ability to build and maintain strong client relationships.
• Proficiency in CRM software and Microsoft Office Suite.

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Job Description

What we're looking for

• Communication is the key to our success. You grasp concepts quickly and know how to make the complex easy to understand. You can effortlessly share your knowledge of the industry and how data, software, and analytics can transform your customer's business
• Navigate complex environments to achieve results. You collaborate naturally with members across different teams balancing priorities. You excel at bringing the right people to the table, solving issues and identifying opportunities
• You understand your customer by seeing your world through their perspective, speaking their language, and expressing the voice of your customer to improve Experian's solutions
• You have experience of sales functions such as developing forecasts, advancing a pipeline, and ensuring delivery of solutions
• You achieve results and identify new ways to grow our business and expand current partnerships
• You stay up to date with industry trends, challenging yourself with different opportunities to develop your skills as an Experian leader
• You prioritize accountability, building trust with your teammates and customers

What you'll be doing

You will have responsibility in a named account environment generating revenue growth and managing important Credit Union client relationships. Your role will involve: building close alliances with senior client management personnel, offering recommendations through formal sales presentations and written proposals, and negotiating annual and individual pricing contracts and agreements. You will report to the Sales Director. This is a remote position based in Pacific Northwest (Seattle, WA area).

Qualifications

• 5+ years of financial services experience with experience in overachievement and selling complex solutions
• Demonstrated experience uncovering sales opportunities for marketing, risk, analytic, fraud and software solutions within financial services
• Experience with risk management challenges and growth demands within the credit union and banking industry
• An understanding of customer priorities and the plans designed to deliver revenue and profit expectations.
• A passion and commitment to excellent customer service
• Bachelor's degree required
• Travel required

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Job Description

We are looking for a Network Security Operations Engineer Expert with at least 5 years of experience in security, with a developed background.  Experience with Web Application Firewalls, Intrusion Prevention Systems (IPS), Fortinet and Checkpoint firewalls. Experience with AWS and intermediate proficiency in Python is beneficial.

You will report to the Global Manager of Network Edge Security.

Summary of Primary Responsibilities

• You will deploy and maintain Cloud Web Application Firewalls to protect web applications from security threats.
• Perform migrations of legacy firewall equipment to next generation firewalls like Fortinet and Checkpoint.
• Provide SME expertise on security incidents, audits, and high priority escalations
• Configure and maintain Intrusion Prevention Systems to detect and prevent security breaches.
• You will collaborate with the security team to enforce security policies and procedures.
• Analyze security logs to identify and respond to potential security incidents.
• You will conduct regular security assessments, review vulnerability scans to meet audit requirements.
• Maintain documentation for security configurations, processes, and procedures.
• Provide technical support and guidance to other team members on security-related issues.

Qualifications

• Minimum of 5 years of experience in security, with a focus on WAF, IPS, and Next Generation Firewalls
• Proficiency in managing Fortinet Firewalls is required.
• AWS cloud services experience.
• Intermediate proficiency in Python programming is required.
• Experience with DevOps tools such as Jenkins, Docker, Kubernetes, or similar.
• Experience working within the Agile framework is beneficial.
• Relevant security certifications such as CISSP, CEH, or AWS Certified Security are beneficial.
• Ability to troubleshoot complex network environments.

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Job Description

What you'll do

You will partner with your account team, client solution consultants & engineers, product and delivery teams to expand existing software revenue streams and identify new revenue opportunities with our most critical client relationships. You will maintain and develop close partnerships across all levels of your client organization to understand client's technology roadmap and any internal and external system dependencies. You will manage client escalations and issue resolution. You will oversee technology issues, opportunities, and activities associate with our clients usage of our flagship software services including ATB, PowerCurve and Optimize. You will ensure client requirements are followed by delivery teams. You will ensure the success of project implementations and product enhancements. This is a critical role in delivering on existing client commitments and ensuring client satisfaction. You will include a high degree of strategic planning and implementing to further cultivate Experian's brand as a trusted partner. You will report to the VP of Sales Engineering and Advisory. This role is remote-friendly!

• Communication is the key to our success. You grasp concepts quickly and know how to make the complex easy to understand. You can effortlessly share your knowledge of the industry and how your customer is using data, software, and analytics to enhance their business
• You collaborate naturally with members across different teams balancing priorities. You excel at bringing the right people to the table, solving issues and identifying opportunities
• You understand your customer by seeing your world through their perspective, speaking their language, and expressing the voice of your customer to improve Experian's solutions
• You have experience within sales functions such as exceeding sales standards, protecting core revenue, and ensuring delivery of solutions
• You achieve results and identify new ways to maintain current partnerships
• You prioritize accountability, building trust with your teammates and customers

#LI-REMOTE

Qualifications

What your background looks like

• 7+ years of successful sales experience with experience expanding existing relationships and revenue opportunities
• Baseline knowledge of Experian software suite.
• Background in Financial Services, Technology or related field sales.
• An understanding of corporate financial priorities and the initiatives designed to deliver revenue and profit expectations.
• Bachelor's degree required; MBA preferred
• Travel required

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Job Description

The Global learning team are responsible for ensuring that our colleagues have access to the resources and learning that they need to grow skills for their career progression, to maximise their performance day to day and to satisfy the business future skill needs. 

We would consider this opportunity for a talented individual across a range of geographies including the UK, Hyderabad, Bulgaria or Costa Rica.

Why this role is important to us

Our skills and learning strategy is pivotal to business success, and we are three years into our global strategy and approach to ensure that we are creating a learning organisation with future skills aligned to our business needs.

What you’ll need to bring to the role & Experian

You will demonstrate key strengths and experience in these key areas:

• Learning Products/Solutions–product managing our global learning solutions, continuously taking into consideration data, user feedback and business strategy to guarantee effectiveness and efficiency of our investment. This includes the role of Product Owner of Career Hub, managing its backlog and building new features according to our product roadmap and release plan.
• Learning eco-system – listening to our end users to determine our approach and next steps to support building skills and careers; including the future vision, structure and strategy for our Experian University and Academies, supporting the learning partners in the business
• Learning Tech – building out our tech solutions (in partnership with our Global Learning Tech Manager); testing new technology especially GenAI to enhance learning offer and skills agenda
• Engagement and activation – working with the regional L&D leads and our communications lead to build strong approaches to activation of the learning products across our communities
• Listening and evaluation approaches – ensuring we are constantly evaluating the quality of what our learning teams produce; and listening to feedback from our customers in order to determine future tactics and strategies; produce and share insights into the usage of our products with key stakeholders to drive action

Work that matters - What you’ll be doing

We work in an Agile way in HR, which means you will pivot to work on priorities as determined by the team prioritisation process.  All of our Talent CoE roles require the role holder to:

• be accountable for delivering outcomes with autonomy to do so
• work through the consulting cycle to ensure that there is a clear problem definition and clarity on the deliverables and expected impact
• work with ambiguity or pivoting as required to ensure business impact and alignment to reaching strategic objectives
• maintain a strong focus on designing and managing solutions with our employees and users at the centre, aligning business strategy with employees’ needs

More about you

• You will be client focused and commercially astute with a strong understanding of Experian business, the context and markets in which the company operates
• Credible and confident, displaying great energy, impact, gravitas, conviction, passion and drive in everything they do, with good levels of emotional intelligence and common sense.
• A thought partner, a trusted counsel and a valued voice, providing innovative ideas, provocation, influence and challenge to the management / leadership teams
• Able to apply knowledge of policies, processes, governance and legislation to ensure decisions are taken that mitigate risks but are commercially astute
• Deliver great clients and consumers service and seek to exceed client / consumer expectations

Qualifications

Experience required

• +8 years of experience in a global business matrix
• +5 years of experience in a learning role

Stakeholder & Communication:

• Is client focussed and commercially astute with a strong understanding of Experian business, the context and markets in which the company operates.
• Is a thought partner, a trusted counsel and a valued voice, providing innovative ideas, provocation, influence and challenge to the management / leadership teams
• Is credible and confident, displaying great energy, impact, gravitas, conviction, passion and drive in everything they do, with good levels of emotional intelligence and common sense.
• Excellent stakeholder management
• Adapts and works effectively with a variety of situations, from board level to individuals or groups.
• Can maintain personal effectiveness by managing own emotions in the face of pressure and setbacks.
• Can demonstrate an approach to work that is characterised by commitment and motivation.

Strategic Thinking & Action:

• Is insight-led with the ability to use data to inform discussions, challenge and influence the business to help shape our business and people
• Able to present sound and well-reasoned arguments to convince others. Can draw from a range of strategies to persuade people in a way that results in agreement or behaviour change.
• Has a learning mindset and looks outside to seek external industry best practice, identifying trailblazer initiatives, translating these into actionable solutions to challenge our current ways of working.
• Able to simplify complex problems, processes or projects into component parts, explore and evaluate them systematically. Able to identify causal relationships, and construct frameworks, for decision making and problem-solving. Transforms proposals/ideas into practical reality.

Functional:

• Partners with business leaders, HRBPs and CoEs to execute strategy and builds credible partnerships
• Deep expert in Learning; skills and careers.
• Applies knowledge of policies, processes, governance and legislation to ensure decisions are taken that mitigate risks but are commercially astute

Customer

• Leads and drives a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything we do. 
• Ensure that good client / consumer outcomes are at the centre of all products design and operational activity and decision making.
• Deliver great clients and consumers service and seek to exceed client / consumer expectations.

 Regulatory

• Adhere to all regulatory requirements within role responsibility and escalate issues quickly.
• Pro-actively identify risks and make recommendation to mitigate these.
• Understand and adhere to specific regulatory obligations and company policies and procedures.

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Job Description

As a Principal Software Architect, you must be a software development expert with an extensive and well-rounded background in developing large-scale software systems and big data analytics solutions (commercial, open source, in-house). This is an individual contributor role. You will report to the VP, IT Operations.

Main responsibilities for this position include:

• Designs, Analyzes, and develops software applications that are highly distributed and scalable.
• Monitors and assesses the health and performance of the software applications and databases.
• Assists in identifying legacy application workflows and leading their replacement with modern technologies.
• Works on cloud-based and distributed computing platforms in big data space where scale and complexity are considered.
• Participates in agile software development for enterprise-level systems including component design and implementation.
• Applies deep understanding of application and enterprise software design for implementation of data services and middleware.
• Provides technical leadership, guidance and mentoring to junior colleagues.

Qualifications

• BS in Computer Science or related fields; MS preferred.
• 8+ years of professional development experience in Linux-based and cloud-based distributed systems.
• An expert with Ruby and solid understanding of Elixir languages.
• Experience with Postgres (RDBMS) and database design.
• Systems integration experience, including design and development of APIs, Real-Time Systems, Microservices and Integration with Real-Time Systems, Data Warehouses, and Analytics solutions.
• Proficient with Enterprise Security, Agile and Change management standards.
• Good understanding of distributed software applications including system integration, testing, and troubleshooting.
• Experience in monitoring the health of distributed systems and strategy for error detection and recovery.
• Demonstrated ability to champion the change of software stacks with modern approaches in a collaborative environment.

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Job Description

Job description

The FP&A team in Costa Rica is looking for a Finance Business Partner for Revenue FP&A functions for North America, working as an extension of the Corporate Team in the U.S. This high-visibility role involves collaboration with CFOs, Senior VPs, and VPs, and finance teams across North America to standardize planning and reporting processes. You will have exposure to executives, requiring confidence in presenting financial results and proactive analysis, to information requests. You will report to the Finance Manager.

Main Responsibilities

• Financial Reporting & Analysis: Support monthly, quarterly, and budget reporting for North America, including financial analysis for teams and corporate functions to inform decision-making.
• Budgeting & Forecasting: Lead the month-end close, forecast, and budget processes for corporate revenue, managing revenue budgets and overseeing trends, market environment and external factors for North America.
• Executive Collaboration: Lead meetings with executives (CFO, SVPs, VPs, Directors) to explain financial results and ensure agreement on our goals, providing guidance on financial increases, reductions, and opportunities.
• Ad-hoc Reporting & Analysis: Build and present ad-hoc analysis reports to explore different scenarios and solutions, supporting teams and corporate teams.
• Process Improvement & Automation: Guide projects for continuous improvements in standardization, process efficiencies, and system automation, collaborating with finance and technical teams to improve data quality and forecasting.
• System Management & Documentation: Manage monthly close and forecast processes using Hyperion and Oracle applications, create procedural documents, and ensure adherence to Service level agreements and performance metrics.

Qualifications

• Educational Background: Bachelor’s degree in finance, Economics, Accounting, or a related field; master’s in business administration, CPA, or related Master’s as an ideal.
• Experience: 5+ years of progressive experience in finance, with expertise in month-end processes, reporting, GL, account reconciliation, and P&L analysis.
• Financial Processes: Experience running forecast and budget processes, managing fixed assets, and analyzing financial variances.
• System & Tools Proficiency: Excel skills required; experience with financial systems and tools such as OBIEE, Hyperion Planning/Essbase, and SmartView as an ideal.
• Financial Reporting & Analysis: Knowledge of financial reporting, analysis, and the ability to summarize and explain large amounts of data, including variances to budget and forecast.
• Communication & Collaboration: Experience presenting to and partnering with senior leaders, with the ability to work across all organizational levels.

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Job Description

The Lead Observability Engineer is a critical role in our organization, dedicated to ensuring the robustness, performance, and scalability of our infrastructure and applications through superior monitoring and observability practices. This role will work closely with Infrastructure as Code (IAC) tooling like Terraform and will have a strong understanding of open telemetry standards. Familiarity with current monitoring and logging tools like Dynatrace and Splunk is essential. This role is ideal for a proactive go-getter who is eager to drive new technology adoption within the organization.

Summary of Primary Responsibilities

•   Lead the design and implementation of observability solutions that provide deep insights into application performance, system health, and user experience.

•   Establish and advocate for observability best practices across engineering teams.

•   Work closely with the infrastructure teams to automate and optimize infrastructure provisioning and scaling using IAC tools like Terraform.

•   Ensure infrastructure code is tested, reliable, and efficient.

•   Champion the adoption of open telemetry standards to collect, process, and export telemetry data.

•   Utilize and integrate monitoring tools like Dynatrace and Splunk to provide thorough insights and analytics.

•   Drive the evaluation and adoption of new tools and technologies to keep the organization at the forefront of observability and monitoring practices.

•   Collaborate with various engineering teams to ensure smooth adoption and transition to new technologies.

•   Analyze existing monitoring and observability practices, identifying areas for improvement or optimization.

•   Foster a culture of continuous learning and improvement within the observability team and across the organization.

•   Provide leadership, guidance, and mentoring to the observability team.

•   Foster a collaborative and inclusive environment that encourages innovation and growth.

Qualifications

• 8+ years in observability engineering
• Advanced Shell scripting and Infrastructure as Code (IaC) automation with Ansible and Terraform
• Understanding of open telemetry standards
• Proficiency with monitoring and logging tools such as Dynatrace and Splunk
• Proficiency in Python
• Experience with Go and exposure to open-source observability tools
• Design and implement comprehensive observability systems for both cloud and on-premises microservices-based applications
• Develop and deploy advanced alerting systems to detect and respond to performance issues
• Collaborate with development teams to instrument code for enhanced observability
• Train engineers on observability best practices
• Proficiency in CI/CD tools.

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Job Description

The Salesforce CRM Analyst will work with the Global CRM team to identify opportunities for leveraging CRM and related tools to support the global user community in accomplishing their goals. Areas of focus will span various Business Units and functionality, mostly within Salesforce.com, but will also involve Marketing Automation, CPQ, Contract Management, CTI, automated testing tools and the enterprise data warehouse. Job duties include setting up new users, providing support regarding existing and/or potential functionality, delivering change requests, identifying system issues, creating reports and dashboards, and requirements gathering.

• Provide day-to-day end user support via cases raised on Salesforce.com
• Defines user profiles, updates permissions, sharing rules, public groups, dashboard folders, e-mail template folders, etc.
• Setup new users in Salesforce.com
• Collaborate with business analysts and developers to deliver changes and solve system issues.
• Execute basic changes in Salesforce.com in adherence with the change process (workflows, assignment rules, new fields, etc.).
• Creates custom reports & dashboards
• Participate and sometime lead user acceptance testing for major projects.
• Provide best practices and ongoing support to the business and other team members on how to leverage tools and systems.

Qualifications

• Salesforce Expertise: Proven experience with Salesforce.com configuration and custom development. Experience with Salesforce Communities, UX Design, Salesforce Knowledge a plus. A Salesforce Admin certification (ADM/ADX201) is not required, but is highly preferred.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Business Analysis: Strong analytical skills with the ability to understand business processes and translate them into technical requirements.
• Collaboration: You’ll succeed in this role by collaborating with your teammates across the globe, communicating effectively with stakeholders within the business, and identifying opportunities for improvement across our tools.
• Teamwork: It’s important that you can work as part of a team and bring your ideas to the table!

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Job Description

What You'll Be Doing

As an CRM Marketing Specialist/Strategist, you will focus on building email marketing campaigns with a emphasis on growing awareness, engagement and acquisition. You will help develop a comprehensive email strategy, manage daily campaign operations, and measure campaign effectiveness through important performance metrics such as open rates, click-through rates, and customer engagement. Reporting to the Online Marketing Director, you will:

Key Responsibilities:

• Build Email Campaigns: Manage email marketing campaigns designed to increase traffic to in product pages, engagement with new offers and encourage conversion ensuring new and existing customers are engaged throughout their lifecycle.
• Support Program Strategy: Collaborate with other CRM Program Managers to contribute to the overall email marketing strategy, including content, messaging, re-engagement efforts, and loyalty-building communications that improve the customer's journey.
• Optimize Campaign Performance: Develop an understanding of existing email segmentation strategies, creative repository, and industry best practices. Use A/B testing and data-driven insights to improve open rates, click-through rates, and other key engagement metrics. Use segmentation and audience analysis to tailor messaging for maximum impact.
• Campaign Reporting: Monitor, and report on the performance of email campaigns, providing applicable insights to improve future campaigns. Work closely with dashboards created by the analytics team to interpret key metrics, with a strong focus on improving engagement and extending customer relationships.
• Collaboration: Work closely with product and consumer insights teams to ensure email campaigns align with customer journey milestones, product launches, key retention goals, and ongoing programs.
• Ensure onboarding and engagement programs integrate seamlessly with broader marketing strategies.
• Project Facilitation: Help coordinate multi-channel digital communications programs, ensuring understanding of business goals and customer needs.

Qualifications

What Your Background Looks Like

• 2 or more years of experience in email marketing or CRM. Experience within financial services or a subscription-based business environment.
• Bachelor's degree in marketing, business, communications, or a related field.
• Experience providing email marketing programs at the enterprise level • With the ability to understand campaign performance metrics and translate data into applicable insights.
• Career Growth: this role provides the opportunity to gain experience shaping email marketing strategy while focusing on execution. Over time, you'll take on more strategic responsibilities, such as driving overall program strategies, leading larger cross-channel campaigns, and managing the customer engagement lifecycle.

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Job Description

The Alternative Financial Services vertical is looking for an Account Executive for data-driven credit risk and fraud solutions. Leveraging the total suite of Experian data and technology assets, you will understand the market potential, increase top line revenue, drive customer loyalty and manage the risk within their business. The Account Executive role is to uncover opportunities and earn the role of trusted advisor to our clients, demonstrating an understanding of our solutions and matching these solutions to client needs and critical industry challenges. You will be responsible for new business development, account retention and cross-sell within the Alternative Financial Services Market.

• Drive opportunity pipeline to exceed revenue targets.
• Identify, qualify, and close new business opportunities and up-sell & cross-sell opportunities within current base of accounts.
• Thoroughly understand the Alternative Financial Service market and how we can help the challenges our clients may face.
• Provide accurate forecasting and financial information.
• Manage client requests and coordinate internal resources to ensure client requirements are met. Follow up with appropriate personnel to resolve client issues and concerns in a timely manner.
• Keep clients happy, drive loyalty and grow the business!
• You will report to VP, Clarity Sales
• This is a remote role

Qualifications

• 5+ years sales experience, mostly in consumer lending.
• Knowledge of fraud management and credit application underwriting processes, with experience selling analytic solutions.
• Experience working with the Alternative Financial Services industry preferred.
• Experience and success selling to all levels of management.
• Solid business acumen, with a strong understanding of customer priorities and the initiatives designed to deliver revenue and profit expectations.
• Bachelor's degree required.
• Travel required.

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Job Description

Qualifications

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Job Description

We are looking for a Cloud Database Engineer with DevOps and automation skills. You will excel in setting up cloud services, monitoring systems, troubleshooting issues, and observing best practices for cloud architecture. You will collaborate with cross-functional teams and use innovative technologies, including cloud-based databases (AWS RDS, Aurora Postgres, MySQL), DevOps tools, Terraform, Ansible, and Python, to develop next-generation products.

You will support product development processes according to the product roadmap, focusing on maintenance and enhancement to ensure software deliverables, strengthen customer relationships, and expand our customers.

You will report to the Database Operations Director.

Collaborate with Architecture, applications, and Business Unit teams to automate, build, install, configure and maintain Database platforms following Cloud architectural specifications and other requirements.

• Experience with cloud databases and related implementations, including high availability, disaster recovery, scalability, and extensibility. Proficiency with AWS Aurora/RDS (Postgres, MySQL), AWS Database Migration Service (DMS), Schema Conversion Tool (SCT), and KMS encryption
• Assess existing On-Prem Databases to develop a migration strategy to Cloud native solutions.
• Create and maintain Terraform modules(Infrastructure as code) for provisioning and managing AWS Resources.
• Deploy and manage cloud database resources using automation tools like Bitbucket, Jenkins, Ansible, Python, or similar.
• Monitor cloud performance and cost, identify areas for optimization, and implement solutions to improve efficiency and reduce expenses.
• Ensure the security of cloud environments by implementing best practices, managing access controls, conducting regular security assessments, and promptly addressing vulnerabilities through patching.
• Diagnose and resolve cloud-related issues, including system outages, performance bottlenecks, and connectivity problems.
• Maintain accurate documentation of cloud infrastructure, including configurations, procedures, and architecture diagrams.
• Require on-call support of production systems on a rotation basis with other team members

Teamwork

• Collaborate with team members to exceed departmental standards.
• Partner with other departments and divisions to identify process improvements, enhance standards, boost efficiency, and increase profitability.

Qualifications

• Bachelor's degree in Computer Science or related field or equivalent.
• 5 years of experience on cloud services, specially AWS.
• 5+ years of experience in DevOps and Automation. Experienced with tools like Bitbucket, Jenkins, Terraform, Confluence, Ansible, Python, and cloud-based databases (AWS RDS, Aurora Postgres, MySQL, Oracle)
• Have built, automated, and upgraded multiple enterprise level cloud-based databases deployments.
• Experience engaging with users at all levels
• Experience working in a team that delivers a high availability service.
• Understanding of the business strategy and use of back-office applications.
• Adapt to multi-lingual and multicultural environment, additional language skills are a bonus
• Experienced managing conflicting priorities.
• Quick to learn and embrace change.
• Knowledgeable in Agile development and deployment methodologies.

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Job Description

You will manage ongoing and time-sensitive Product Operations support for product functions in our ECS Direct-to-Consumer portfolio. You will strengthen product feedback loops between customers, Product, and Technology to deliver more value to customers faster. You will use data to identify customer feedback trends and themes. You will identify opportunities for process improvements, and help define those improvements.

Responsibilities:

• Oversee the strategy and management of daily operations of customer escalations tied to different products, focusing on pre-launch process creation and post-launch production support.

 • Lead research, investigation, and management of customer escalations to determine cause and next-step recommendations.

• Be the Subject Matter Expert (SME) for important product features in the ECS product portfolio, along with the supporting systems and technologies.

• Guide collaboration with other teams (such as Product, Technology, Customer Care, BusOps), and external partners to track, guide, and resolve customer escalations in a systematic.

• Lead data analysis: capture, organize, and surface customer feedback & escalations analytics data in high impact, accessible ways to facilitate product & customer insights.

 • Lead the administration and support of product & operational standards and processes for the ongoing operation of products, customer escalations, and feedback.

 • Help define the Product Operations roadmap. Identify opportunities for process improvements, and lead the definition, communication and execution of those improvements.

 • Facilitate and project manage sensitive issue handling for close-loop resolution including assessment, research, remediation.

• Scale and share product knowledge across the organization for new or updated product features (e.g. creating/maintaining a knowledge base, internal training).

You will report to the Director, Product Operations.

Qualifications

• Bachelor’s degree with 5+ years of experience in product operations, operations strategy, product analytics, data analyst, or similar systems analytical roles that worked with Product and Engineering teams.

• Adept in SQL, Excel (can perform complex functions) , Python, and data tables – experience working with big data and writing advanced PostgreSQL queries (AWS Redshift & DynamoDB experience).

• Experience working with data visualization and business intelligence software (e.g. Tableau).

• Experience with Serverless Computing systems (e.g. AWS Lambda, Microsoft Azure Functions, IBM OpenWhisk).

 • Knowledge in Agile software tools (e.g Jira) and methodologies.

 • Excellent technical knowledge, curiosity, and familiarity with new technologies, APIs, programming languages, and databases.

• Experience with complex direct-to-consumer products and systems.

• Ability to summarize data from multiple data sources to inform and support critical decisions about the product strategy, with experience building dashboards using visualization tools.

• Experience building trusted partnerships with Product, Operations, and Technology teams.

• Ability to manage multiple complex workstreams in a regulated environment is critical.

• Ability to produce and present analyses and business cases to all kinds of partners.

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Job Description

We are looking for someone who is passionate about creating solutions using Experian's suite of products to avoid fraudulent activity and resolve identities benefiting our clients and their consumers.  

What we're looking for

• Communication is the key to our success. You grasp concepts quickly and know how to make the complex easy to understand. You can effortlessly share your knowledge of the industry and how data, software, and analytics can transform your customer's business
• You collaborate with members across different teams balancing priorities. You excel at bringing the right people to the table, solving issues and identifying opportunities
• You understand your customer by seeing your world through their perspective, speaking their language, and expressing the voice of your customer to improve Experian's solutions
• You have experience in sales functions such as developing forecasts, advancing a pipeline, and ensuring delivery of solutions
• You are an industry specialist by representing Experian at conferences, webinars, and events with compelling presentations that highlight Experian Fraud and Identity expertise.
• You stay up to date with industry trends, challenging yourself with different opportunities to develop your skills
• You build trust with your teammates and customers by meeting targets

What you'll do

You will work with other sales team members to identify client needs, explain technical and functional aspects of any products and services being offered, and manage internal processes that are important for a successful sales process. You will prepare technical presentations explaining products or services, assess your client's needs and document their technical requirements, and provide sales support as an expert in the industry. You will also have mastery of the solutions that Experian offers and provide technical and business consulting expertise on complex Experian projects. This is a remote position based anywhere in the United States. You will report to the Fraud Sales Engineer Leader.

Qualifications

• 5+ years of experience as a Sales Engineer (or Technical Sales/Support)
• Familiar with Experian's fraud solutions products and services
• Experience with competitors' fraud and authentication products and services
• Knowledge of typical fraud strategies and concerns in the marketplace
• Knowledge of regulations relating to the use of data for fraud and authentication purposes (both FCRA and GLB)
• Experience working with Red Flag, Patriot Act and other compliance obligations
• Actual client-based work using Experian's fraud tools or competitor's solutions
• Comfortable with public speaking with experience presenting at conferences, client meetings, or other professional settings
• Advanced project management skills
• Develop presentations and other client-facing materials
• Work as part of an integrated sales team
• Bachelor's Degree or equivalent work experience
• Ability to travel approximately 20% of the time for external and internal meeting

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