The Role:

As a Content Strategist at Podium, you'll play a key role in the company’s go to market success. In this role, you’ll drive our full funnel content marketing efforts, working closely with marketing / sales stakeholders to deliver high quality content that resonates with our target audiences and that is aligned to our business strategy/pipeline goals. 

We are looking for someone who can quickly become an expert on our target customer base across our core industries and develop an expertise in Podium’s offering & positioning. Primary responsibilities include developing high performing marketing/sales content, executing on a vertical content calendar, owning production of SEO-optimized blog articles, and working with leadership to strengthen Podiums’ narrative and positioning across channels. 

The ideal person is customer obsessed, a natural-born storyteller, performance driven, creative and loves operating in a high ownership, high velocity environment. This individual should be excited to not only manage the content but work on the execution of editing and writing. The expectation is that 20% of the time is on strategy and ~80% is working as an individual contributor writing and editing content.  This Individual will also develop and manage a team of in-house/external writers.   

Key Responsibilities:

• Customer/Industry Expertise:build an expertise on our target customers & industries (auto, HVAC, MedSpa, Jewelry, Furniture/Mattress) to inform vertical content strategy & positioning. Conduct regular research via customer interviews, gong recordings, and more. 
• Content Strategy:work with channel leaders to produce a vertical content strategy that aligns to our growth and customer engagement goals. 
• Content development:write and edit high performing content for use across marketing channels including webinar decks, guides/ebooks, trade show speaking decks, customer case studies, white papers, podcast/video scripts, blog articles, etc.
• Customer Stories: Execute on the ongoing cadence of customer stories / case studies to demonstrate Podium’s value to our prospects. 
• Blog Editorial Strategy: Oversee production of editorial blog strategy, producing 10-20  SEO-optimized, high quality articles monthly. Collaborate with the SEO team.

Podium product knowledge base: Work with product managers to cultivate a strong understanding of Podium’s AI platform including value drivers and differentiators. Produce and share key details to the marketing team.

• Positioning: Work with go-to-market leadership to refine and improve Podium’s narrative and positioning across channels. 

Team leadership: manage a small team of in-house/external writers, coaching on content creation, best practices, and data-driven decision making. 

• Processes & governance: establish content creation workflows (balancing for speed & quality) and content governance standards.

Qualifications and Skills:

5-7 years in content/editorial strategy, product marketing, or sales enablementExceptional writing, editing and storytelling abilities

• Customer obsession.You know that good content requires understanding your audience and you constantly conduct research (interviews, gong calls, etc) to deepen your knowledge.
• Strategic thinking and analytical mindset; data-driven approach to content creation

Demonstrated ability to develop comprehensive content strategies based on business goals and customer research.

• Pace Setter:You’d be described as a “self starter.” You move fast and continuously seek out ways to increase your impact and challenge the status quo. 
• Extremely organized project manager capable of juggling multiple projects simultaneously.
• Strong grounding in SEO best practices and tools.
• Technical Proficiency: familiarity or willingness to learn tools such as Figma, WordPress, Ahrefs, Canva, Asana, and Google Suite.
• SEO knowledge and experience 
• Proven ability to collaborate well with cross-functional teams 
• Excellent communication skills
• (Preferred) content leadership experience at a high growth, software company.
• (Preferred) previous experience working with small businesses or in one of Podium’s target industries.

The Role:

Podium is looking for a talented Senior Software Engineer with expertise/interest in building agentic applications using large language models (LLMs). In this role, you will be joining a team of smart and dedicated engineers tasked with empowering local businesses by creating AI agents that efficiently handle customer interactions to optimize operations and reclaim valuable time. If you are passionate about tackling complex challenges, thrive in a fast-paced, iterative environment, and have a knack for breaking down intricate problems, we think you’ll be a great fit.

What you will be doing:

• Develop and deploy advanced agentic applications powered by large language models to help local businesses automate interactions and manage leads.
• Drive the entire lifecycle of AI agent development, from conception and design to implementation and maintenance.
• Engage in rapid prototyping and iterative development to refine AI solutions based on real-world performance and feedback.
• Implement monitoring and evaluation systems to track the effectiveness of AI agents in production, ensuring high reliability and user satisfaction.
• Contribute to a culture of innovation by staying current with industry trends in generative AI and applying cutting-edge research to practical business solutions.

What you should have:

• 8+ years of hands-on programming experience with at least one modern language such as Python, Go, or Elixir.
• Strong analytical and problem-solving skills, with a proven ability to decompose complex issues and drive innovation in a highly iterative development process.
• Excellent communication skills and the ability to work effectively in a team setting, as well as to articulate technical concepts to diverse audiences.
• Ability to solve ambiguous problems and thrive in a fast-paced environment.

What we hope you have:

• 8+ years of experience contributing to the architecture and design of large scale distributed systems and/or ML systems and tools.
• Hand-on experience training, fine tuning, and/or deploying LLM applications in production environments.
• Proficiency in Python, with a track record of developing AI-driven applications using this language.
• Exceptional writing abilities with the capacity to craft and optimize prompts for generative AI models.
• Experience with deploying, monitoring, debugging, and evaluating AI agents in production environments is a huge bonus.
• Knowledge of machine learning operations (MLOps) practices.

BENEFITS

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

The Role

Podium is seeking a full stack software engineer based in Brazil, eager to make a significant impact. We like to say we have "Sangue nos olhos" for helping our customers win.

Podium engineers are passionate about empowering small businesses to thrive and succeed. Joining our Ecosystem team means being at the forefront of helping small businesses win through our robust integration and automation platform, managing tons of data being ingested and processed every day. We connect Podium to the essential systems that our customers rely on, utilizing that data to drive powerful automations and AI tools. 

At Podium, you’ll find a stimulating environment where Engineering, Product and Design work together to make the future a reality for our customers.  Our teams are made of engineers in Brazil and the US.  Our engineers are empowered to have a voice on the direction of the product and a perspective on how we can improve it. 

If this sounds like you, apply now and help small businesses win.

Please note, this role is seated in Brazil and is not open to other geographies at this time.

Requirements:

• 5+ years of professional software development experience
• 5+ years of coding experience with at least one modern language such as Java, C#, Elixir, Go, Ruby, or Rust, with function-oriented design
• Experience with web infrastructure and distributed systems
• Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms)

What we hope you have:

• 3+ years of experience as a full-stack engineer on an Agile development team, in a hyper-growth SaaS setting
• Experience working with component libraries and/or building a component library from the ground up.
• Passion for mentoring your peers and problem-solving
• Strong experience with algorithms, data structures, and code
• Disciplined approach to testing and quality assurance
• Experience with web infrastructure and distributed systems
• Evidence of exposure to architectural patterns of a large, high-scale web application, such as well-designed APIs, high volume data pipelines, and efficient algorithms

BENEFITS

• Open and transparent culture
• Remote-first work for Engineering & Product
• Generous vacation time, plus Brazilian national holidays off
• Competitive salary, CLT contract
• Meal ticket
• Corporate Gympass membership
• Medical and odontologic assistance
• Growth and aggressive career plan
• Bi-annual swag drops with cool Podium gear and apparel

The Role:

We are looking for a VP, Design & Creative who will be responsible for driving the vision, strategy, and execution of our design & creative initiatives at Podium. You will lead the product design and user experience function at Podium, working closely with engineering and product teams to create intuitive, impactful user experiences. Additionally, you will oversee brand/creative initiatives to ensure cohesion across all customer touchpoints

Reporting into the Chief Product and Marketing Officer, you will partner closely with cross functional teams including engineering, product, marketing and sales to craft compelling design strategies, identify user pain points, and scale Podium’s design practice.

What you will be doing:

• Build, manage, and mentor high-performing Product Design and Marketing Creative teams at Podium, fostering a culture of creativity, collaboration, urgency, and continuous improvement.
• Shape and drive the vision for user-centric product design and experience at Podium, ensuring that design decisions are rooted in solving user pain points and enhancing product functionality.
• Partner with product and engineering, and other cross-functional partners to deliver exceptional user experiences that drive impact for Podium users.
• Oversee the Product Design team in creating end-to-end user experiences that drive impact and results. While the primary focus will be on the product side, you will also lead the Creative team to ensure consistency across user touchpoints.
• Partner closely with marketing to drive a high impact creative roadmap. Continuously refine strategy based on performance results, customer insights, and business needs. 
• Partner with senior leadership to shape the product vision and ensure alignment with Podium's strategic goals, driving company-wide design definition, specification and collaboration with cross-functional partners.
• Lead, grow, and inspire a high-performing team of designers, design leaders and creative professionals who are focused on the end-to-end Podium experience across our different segments of users, towards cohesion and successful results
• Establish processes and tools to scale processes, streamline design workflows, improve efficiency, and ensure high-quality delivery as the team and product offerings grow.

What you should have:

• Significant experience (8+ years) leading and managing product design and creative teams, including design leaders
• Experience leading and collaborating with diverse, distributed teams in a dynamic, rapid growth environment.
• Excellent communication, problem-solving and brainstorming skills – with ability to navigate and thrive in ambiguity
• Passion for building scalable solutions and services, working with (and simplifying) sophisticated design systems that span multiple products.
• Strategic thinking with the ability to balance creativity with data-driven decision-making.
• Proven experience working on a cross-functional leadership team where you deeply collaborated with engineering, product, and data teams to plan and implement team roadmaps.
• Customer-first mindset

Benefits:

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status

Podium is seeking a motivated and organized Chief of Staff to support our both our Chief Technology Office and Chief Product & Marketing Officer. In this role, you’ll lead strategic projects, manage planning cycles, and streamline operations to ensure departmental and company success. You’ll influence strategy, improve processes, and foster cross-functional collaboration.

What you will be doing:

Planning and Operational Design

• Oversee monthly, quarterly, and annual planning processes.
• Collaborate with Finance to build and execute the Annual Operating Plan (AOP).
• Implement and improve product operations (e.g., Agile, Scrum, Kanban).
• Foster a culture of continuous improvement by independently identifying inefficiencies and driving process enhancements.

Strategic Program Management

• Serve as a strategic partner to the CTO and CPMO by driving high-priority cross-company initiatives and ensuring timely delivery.
• Align technical initiatives with business priorities and communicate progress to stakeholders.
• Identify and mitigate risks, resolving roadblocks to keep projects on track.

Communication Strategy

• Develop communication plans to ensure transparency and alignment across teams.
• Act as a bridge between executives and the broader organization.

Metrics & Reporting

• Track and report key metrics to measure progress and drive decisions.
• Provide actionable insights to address gaps and inform strategy.

What you should have:

• Alignment with our operating principles
• 7+ years of experience in program management, business operations, or a related field, ideally in tech.
• Proven success in managing planning cycles and optimizing operations.
• Strong knowledge of business metrics and financial planning.
• Strong organization skills with the ability to manage multiple priorities.
• Excellent communication and storytelling skills.
• Strong analytical skills with a focus on data-driven decision-making.
• Collaborative leader with a strategic mindset
• Experience working with C-suite executives and managing cross-functional projects.
• Familiarity with project management tools (e.g., JIRA) and business models.

BENEFITS

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status. 

The Team

The Communications Pod is responsible for building and operating mission-critical solutions that enable seamless communication between Podium’s customers and their end users. Spanning multiple channels, including voice, SMS, email, and more, this pod ensures businesses have the tools they need to effectively engage their audiences. Our mission-critical systems power over a billion interactions annually, maintaining stringent uptime and latency standards to meet the evolving needs of our customers. 

In addition to delivering reliable and scalable communications infrastructure, the pod also provides web and mobile interfaces, enabling customers to use the communication channels. This dual focus on robust backend systems and user-friendly frontend applications ensures that businesses ca reach their customers where they are, with expected speed and reliability.

The Role

In this role, you will drive impactful change through both hands-on contributions and technical leadership. You’ll mentor and guide engineers within the pod, fostering growth and collaboration to enhance the team’s capabilities. As a technical leader, you’ll provide architectural oversight for the pod’s initiatives, Not just through plan reviews but by leading and actively contributing to critical projects.

This is a full-stack role, offering a wide array of challenges. You will work on backend initiatives that scale and optimize our message delivery services, ensuring they can handle over a billion interactions reliably. You will also work on projects that improve and refine shared web and mobile interfaces.

What You Will Be Doing:

• Planning & Execution: Acting as a hands-on, key contributor and leader on critical “Big Rock” initiatives, delivering high output with high quality; participating in planning to define capabilities, goals, scope, milestones, and work breakdown in a manner that promotes incremental delivery and high impact.
• Vision & Strategy: Developing and articulating the vision for core technical functions and their capabilities, defining their strategic value, and overseeing their evolution to meet future demands and enhance our overall platform
• Architectural Design: Having a strong hand in shaping our technical strategy and North Star Architecture as well as guiding the design and implementation of services and components.
• Technical Leadership: Providing mentorship, guidance, decision making, and technical examples to enable engineering teams to deliver the right solutions and outcomes
• Cross-Functional Collaboration: Working closely with product, design, engineering, and other stakeholders to understand requirements and translate them into technical solutions; you will be engaged across initiatives spanning Podium’s entire engineering organization.

What You Should Have:

• 8+ years of experience as a full-stack engineer on an Agile development team, in a hyper-growth SaaS setting
• Deep understanding of modern backend technologies and paradigms, such as microservices, event-driven architecture, and RESTful/GraphQL APIs.
• Experience on a consumer grade web app frontend, preferably React based.
• A disciplined approach to testing and quality assurance.
• Excellent communication skills with the ability to effectively interact with a wide range of stakeholders including Podium’s customers, engineers and company leadership.

What We Hope You Have:

• A passion for emerging technologies, particularly in the areas of AI/ML, with experience in exploring their practical applications in communication systems.
• Ability to diagnose, troubleshoot, and resolve quality issues related to VoIP, video, and telephony platforms.
• A growth mindset and enthusiasm for mentoring and developing junior engineers.

Benefits

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status

The Role:

Podium is looking for a talented Senior Backend Python Engineer with an interest in building agentic applications using large language models (LLMs). In this role, you will be joining a team of engineers tasked with empowering local businesses by creating AI agents that efficiently handle customer interactions to optimize operations and reclaim valuable time. If you are passionate about tackling complex challenges, thrive in a fast-paced, iterative environment, and have a knack for breaking down intricate problems, we think you’ll be a great fit.

What you will be doing:

• Develop and deploy advanced AI applications powered by large language models to help local businesses automate interactions and manage leads.
• Collaborate with cross-functional teams to drive the entire lifecycle of AI application development, from conception and design to implementation and maintenance.
• Engage in rapid prototyping and iterative development to refine AI solutions based on real-world performance and feedback.
• Implement monitoring and evaluation systems to track the effectiveness of AI applications in production, ensuring high reliability and user satisfaction.
• Contribute to a culture of innovation by staying current with industry trends in AI and applying cutting-edge research to practical business solutions.

What you should have:

• 5+ years of hands-on programming experience with a modern language such as Python, Go, or Elixir AND proficiency in Python.
• Disciplined approach to testing and quality assurance.
• Excellent communication skills and the ability to work effectively in a team setting.
• Ability to solve ambiguous problems and thrive in a fast-paced environment.

What we hope you have:

• 5+ years of experience contributing to the architecture and design of large-scale distributed systems, in a hyper-growth SaaS setting.
• Exceptional writing abilities with the capacity to craft and optimize prompts for generative AI models.
• A keen interest in staying up-to-date with the latest advancements in AI and applying them to real-world problems.

BENEFITS

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Location: Brazil

Work Status:CLT- Podium has an entity in Brazil!

The Role:

Podium is looking for a talented Backend Python Engineer with an interest in building agentic applications using large language models (LLMs). In this role, you will be joining a team of engineers tasked with empowering local businesses by creating AI agents that efficiently handle customer interactions to optimize operations and reclaim valuable time. If you are passionate about tackling complex challenges, thrive in a fast-paced, iterative environment, and have a knack for breaking down intricate problems, we think you’ll be a great fit.

What you will be doing:

• Develop and deploy advanced agentic applications powered by large language models to help local businesses automate interactions and manage leads.
• Drive the entire lifecycle of AI agent development, from conception and design to implementation and maintenance.
• Engage in rapid prototyping and iterative development to refine AI solutions based on real-world performance and feedback.
• Implement monitoring and evaluation systems to track the effectiveness of AI agents in production, ensuring high reliability and user satisfaction.
• Contribute to a culture of innovation by staying current with industry trends in generative AI and applying cutting-edge research to practical business solutions.

What you should have:

• 2+ years of hands-on programming experience with at least one modern language such as Python, Go, or Elixir.
• Hands-on experience training, fine-tuning, and/or deploying LLM applications in production environments.
• Strong analytical and problem-solving skills, with a proven ability to decompose complex issues and drive innovation in a highly iterative development process.
• Excellent communication skills and the ability to work effectively in a team setting.
• Ability to solve ambiguous problems and thrive in a fast-paced environment.

What we hope you have:

• Proficiency in Python, with a track record of developing AI-driven applications using this language.
• Exceptional writing abilities with the capacity to craft and optimize prompts for generative AI models.
• Experience with deploying, monitoring, debugging, and evaluating AI agents in production environments is a huge bonus.
• Knowledge of machine learning operations (MLOps) practices.

BENEFITS

• Open and transparent culture
• Remote-first work for Engineering & Product
• Generous vacation time, plus Brazilian national holidays off
• Competitive salary, CLT contract
• Meal ticket
• Corporate Gympass membership
• Medical and odontologic assistance
• Growth and aggressive career plan
• Bi-annual swag drops with cool Podium gear and apparel

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

The Role:

Podium is looking for a talented Senior Software Engineer with an interest in building agentic applications using large language models (LLMs). In this role, you will partner directly with our large enterprise customers to customize our AI agents to their workflows. You will build deep partnerships with customers' technical and business counterparts and go onsite to work with their teams.

If you are passionate about tackling complex challenges, curious about different business models and companies, thrive in a fast-paced, iterative environment, and have a knack for breaking down intricate problems, we think you’ll be a great fit.

*Please note that this position will require you to travel to customer sites across the country at least once a month. 

What You Will Be Doing:

• Partner with customers to customize, develop, and deploy advanced AI applications powered by large language models to help businesses automate interactions and manage leads.
• Identify the potential business value of agentic applications and analyze internal workflows.
• Collaborate with technical stakeholders to build deep integrations into their existing systems.
• Work with cross-functional teams to identify, scope, and build new AI platform features required for scaling.
• Engage in rapid prototyping and iterative development to refine AI solutions based on real-world performance and feedback.
• Implement monitoring and evaluation systems to track the effectiveness of AI applications in production, ensuring high reliability and user satisfaction.
• Contribute to a culture of innovation by staying current with industry trends in AI and applying cutting-edge research to practical business solutions.
• Travel to customer sites at least once per month.

What You Should Have:

• 5+ years of hands-on programming experience with modern languages such as Python, Go, or Elixir, and proficiency in Python.
• A disciplined approach to testing and quality assurance.
• Excellent communication skills and the ability to work directly with Podium’s customers.
• Ability to solve ambiguous problems and thrive in a fast-paced environment.

What We Hope You Have:

• 5+ years of experience contributing to the architecture and design of large-scale distributed systems in a hyper-growth SaaS setting.
• Interest in different business models and value creation strategies.
• Exceptional writing abilities with the capacity to craft and optimize prompts for generative AI models.
• A keen interest in staying up-to-date with the latest advancements in AI and applying them to real-world problems.

About Podium

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.

Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.

At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!

About the team

At Podium, our brand team is a collaborative group of creative thinkers, strategists, and designers. We're dedicated to building a world-class brand that resonates with our local and enterprise business. Our team thrives on open communication, feedback, and an unwavering commitment to brand excellence. 

We work closely with different departments, from marketing, product, and website to ensure that our messaging not only reflects our values but drives impactful results. Together, we aim to create meaningful experiences that connect with customers and push the boundaries of what’s possible. Join us, and you'll be part of a dynamic, supportive team that values innovation, extreme ownership and collaboration. 

About the role

As a Senior Copywriter on the brand team, you'll play a pivotal role in shaping our narrative and brand voice across multiple channels. From crafting compelling website copy to creating story-centric video scripts, you’ll ensure that every piece of communication is impactful and aligned with our brand. You'll be responsible for developing clear, concise messaging that speaks directly to our audience while working closely with our marketing team and key stakeholders. We're looking for someone who takes initiative, embraces feedback, and is passionate about elevating and strengthening Podium’s positioning by developing a deep understanding of our product and customers. If you're a creative writer with a strong portfolio and a proactive mindset to get into the weeds, this role offers the opportunity to make a significant impact.

What you will do

• Write high-impact copy for channel specific materials such as our website, tradeshow events, direct mail, one-pagers, video scripts and digital ads as well as holistic campaign messaging.
• Drive efforts to strengthen our brand’s narrative and evolve our positioning as we launch additional AI products alongside stakeholders in marketing, sales, and product. 
• Ability to develop a deep understanding and ownership of our product, customer and different industries, knowing them inside and out.
• Work closely with cross-functional marketing stakeholders to produce messaging that resonates with our customers and audiences.
• Take ownership of the brand experience and be passionate about making it world class by continuing to develop our evolving brand voice and tone.
• Listen to feedback, consider it openly, and be willing to inspire or collaborate with multiple teams or leaders based on the project objectives.

About you

• You have 5+ years of professional copywriting and brand writing experience, predominantly in tech or SaaS, with agency or in-house experience a plus.
• You have a portfolio of work that showcases clear, concise and impactful copy in a variety of contexts and channels.
• You are an excellent communicator—not just on paper but in-person with team members and cross-functional partners.
• You thrive in a fast-paced environment that requires extreme ownership, flexibility and focus.
• You have a good attitude and positive outlook, even during tight timelines.
• You are deeply customer-focused, able to shift writing for different industries and have an entrepreneurial mindset.

Benefits

• Open and transparent culture
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Job Summary:

Our Business Applications team strives to challenge the reactive standards that have become commonplace in the IT industry. We are strategic partners in the business with the direct capability, empowerment, and desire to solve complex business problems with clever combinations of people, processes, and technology. We are disruptors who consistently innovate around our technology stack, dig deep to understand business problems, and move quickly and decisively to provide value and solutions to our business. 

As a Business Applications Admin at Podium, you will participate in the optimization of our internal systems and operations around Salesforce.com along with other internal tools and applications. You will be a critical part of refining Podium’s growing business by providing scalable data storage methods and code. If you are someone who is passionate about building a business, creative problem-solving and you thrive in a fast-paced, growth-focused environment, then this is the right role for you! We are looking for someone who is a self-starter and open to learning best practice development from the team. This role comes with the opportunity to absorb knowledge and grow your experience in operations and system administration.

What you will be doing:

• Provide timely operational and technical support for the Post Sales side of the business
• Implement enhancements to system constructs such as user interfaces, fields, validations, and automations based on Post Sale priorities
• Engage with peers and stakeholders to identify technical debt in your area of responsibility and recommend and prioritize long term solutions
• Follow established best practices for development and deployment processes across all supported systems (SFDC, Saasquatch, Calendly, Gong, Salesloft, etc)
• Perform data manipulation operations in production systems including updates, inserts, and merges)
• Diagnose and resolve system bugs and issues identified by business and operations teams 
• Participate in pre-deployment reviews
• Monitor performance of supported applications and proactively communicate and resolve identified issues

What you should have:

• Experience with Salesforce Automations
• Some background in supporting CRM and ERP technologies
• Passion for delivering valuable, meaningful and data-driven solutions
• Experience with data analytic tools and utilizing SOQL/SQL
• Proficient ability to diagnose system issues based on error codes or screenshots provided by end users
• Ability to understand and adapt to rapidly changing priorities in a high-growth environment
• Strong collaboration and problem-solving skills

What we hope you have:

• Salesforce administrator experience
• Salesforce admin certification
• Experience using or supporting Post Sales technologies such as Service Cloud, Saasquatch, Calendly
• Experience with Jira or other ticket management tools
• Experience working in a time-sensitive service desk environment

BENEFITS

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

The Role:

Podium is seeking a dynamic AI Deployment Lead with an entrepreneurial mindset who blends business acumen with technical expertise to lead and scale the deployment of our AI agents for enterprise customers. In this pivotal role, you will actively engage with customers to conduct discovery sessions, refine business cases, and oversee the implementation of AI solutions that deliver significant ROI and business value. You'll work closely with senior leaders and technical stakeholders at customer organizations, as well as our internal engineers, to ensure the successful delivery and adoption of our AI agents. Your ability to think strategically, articulate value propositions, and drive initiatives will contribute directly to scaling our AI Agent Business.

If you are passionate about bridging the gap between business and technology, excel at managing complex projects, and have a strong focus on delivering measurable business outcomes, we believe you’ll be a great fit.

*Please note that this position will require you to travel 35-45% of the time. 

What You Will Be Doing:

• Customer Discovery: Engage with enterprise customers to understand their business objectives, processes, and pain points to identify opportunities for AI Employees that maximize ROI.
• Project Management: Create detailed project plans, set timelines, and manage resources to ensure on-time and within-scope delivery of AI solutions that meet or exceed business value targets.
• Technical Coordination: Collaborate with internal engineers to guide the customization and development of AI agents that meet specific customer requirements and deliver expected ROI.
• Hands-on Technical Engagement: Dive into technical details when necessary to troubleshoot issues and provide insights, ensuring the quality and effectiveness of the AI solutions.
• Business Value Articulation: Develop and refine business cases, clearly articulating the ROI and business value of deploying AI agents within customer workflows to senior stakeholders.
• Entrepreneurial Scaling: Build the business and develop and implement strategies to scale our AI solutions across multiple customers and industries, focusing on delivering tangible business benefits.
• Stakeholder Collaboration: Work closely with customers' senior leadership and technical teams to align on project goals, value propositions, and facilitate smooth communication.
• Travel: Visit customer sites as needed to conduct on-site discovery, build relationships, and oversee deployment activities. This job is 35-45% travel. 

What You Should Have:

• Experience: 5+ years in product management, solutions consulting, or a related role within the technology sector, with a focus on delivering ROI and measurable business value.
• Business Acumen: Strong ability to understand and articulate business value propositions, ROI calculations, and cost-benefit analyses.
• Technical Understanding: Strong knowledge of AI technologies, particularly large language models, and their practical business applications.
• Entrepreneurial Mindset: Proven ability to think strategically and working in a fast-paced technical environment to drive business growth and value creation.
• Communication Skills: Excellent verbal and written communication abilities, capable of engaging effectively with senior executives and technical teams.
• Project Management Skills: Demonstrated success in managing complex projects from initiation to completion, delivering measurable business value.
• Analytical Skills: Ability to analyze business processes and identify opportunities for improvement through technology solutions.
• Technical Proficiency: Comfort with technical concepts and the ability to engage in detailed technical discussions.
• Organizational Skills: Strong attention to detail, with the ability to manage multiple projects and priorities simultaneously.
• Flexibility: Willingness to travel to customer sites as required.

What We Hope You Have:

• Education: Bachelor's or Master's degree in Business, Computer Science, Engineering, or a related field.
• ROI Expertise: Experience in calculating and presenting ROI and business value to senior stakeholders.
• Entrepreneurial Experience: Experience in startup environments or in roles that required building and scaling new initiatives.
• AI/ML Experience: Hands-on experience with AI or machine learning projects.
• Software Development Knowledge: Familiarity with software development life cycles and methodologies.
• Change Management Experience: Proven ability to drive user adoption and manage change within organizations.
• Passion for Innovation: A keen interest in staying up-to-date with the latest advancements in AI and technology trends.

BENEFITS

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status

About the Role: 

As a Digital Marketing Contractor at Podium, you will play a key role in optimizing our Paid Acquisition strategy and helping new customers discover and choose Podium. The team you’ll be joining covers several Paid Acquisition channels, including Paid Search, Referral, Paid Social, and more. 

Your primary responsibility will be to optimize and improve our Paid Search strategy in partnership with the Paid Acquisition Manager to drive increases in revenue at target returns on investment, and to report on progress and improvement.

What You Will Be Doing: 

• Assist in execution of Podium’s Paid Search program and help drive the strategy alongside other stakeholders. 
• Understand and communicate current performance against targets and the main drivers of that performance. 
• Make data-based optimizations to campaigns, ad groups, and keywords to maximize Paid Search performance.
• Assist in execution across other paid acquisition channels, including referral and direct mail, in conjunction with the Paid Acquisition Manager. 

What You Should Have: 

• 2+ years of experience in Paid Search, particularly with B2B tech companies
• Mastery of Google Ads, with expert-level knowledge of campaign management and current paid search best practices
• Exceptional analytical skills, with the ability to translate data into a detailed, actionable strategy
• Demonstrated success in managing budgets of at least $50k/month
• Ability to use in-platform and in-house analytics in conjunction to deploy and effective strategy
• Critical thinking skills, wish an eye for detail and a bias for operational efficiency
• Experience with Marketo and/or Salesforce preferred
• Must be located in Medellín, Colombia 
• Must speak English fluently

What You Should Know:

• This will be a 4-month contract position with the possibility of extension
• This position will require you to work U.S. business hours

The Role

At Podium, our Data Ops Engineers are the ultimate protectors of data flow, ensuring everything runs smoothly like a well-oiled machine. Think of this role as a mix of a data wizard and a system superhero, keeping our data systems fast, reliable, and ready to handle anything. You’ll be joining a team of passionate engineers who geek out over large-scale data systems and are always on the lookout for new ways to innovate. We take pride in owning tools like Elasticsearch, Kafka, RabbitMQ, and Redis, and collaborate closely with PostgreSQL engineers and the SRE team to keep things running flawlessly.

But that’s not all – you’ll also play a crucial role in supporting Podium’s efforts to build cutting-edge AI agents for local businesses. Your work will directly impact how these businesses interact with customers, using AI to transform their operations and drive growth.

What you will work on:

• Owning Elasticsearch, and jumping in on Kafka, RabbitMQ, Redis, and whatever cool data technologies come our way.
• Supporting our engineering teams with all things Elasticsearch – from index design to performance optimization.
• Rolling out new features and tackling upgrades like a pro.
• Keeping a close eye on data health with metrics, observability, and planning for the future.
• Squeezing out every drop of performance through tuning and capacity planning (we’ve got fun tools like Rally for testing).
• Automating everything with Terraform and Ansible – because who doesn’t love Infrastructure-as-Code?
• Sharing the love by evangelizing best practices with the broader engineering teams.
• Rotating on-call – because, let’s face it, data never sleeps!
• Contributing to our AI agent projects by ensuring the underlying data systems are rock-solid and scalable.

What we’re looking for:

• You’ve been around the block with data stores (3+ years of experience).
• Elasticsearch is your jam – you’ve got 2+ years of deep experience, especially on the search side (not just log ingestion). You know index design, configuration, performance tuning, and all the bells and whistles.
• You’ve handled Elasticsearch at scale, supporting search-heavy applications.
• Comfort with the open-source version of Elasticsearch – no vendor support, no problem!
• Cloud-savvy (AWS preferred), and experience automating infrastructure with tools like Terraform and Ansible.
• You thrive in fast-paced, startup environments, and you’re ready to move fast, but smart.

Bonus points if you have:

• Hands-on experience with a variety of data technologies.
• Experience building multi-regional Elasticsearch setups.
• Familiarity with CI/CD pipelines (GitLab CI is a plus).
• Worked with Kafka Streams, KSQL, and Kafka Connect.
• Dabbled in Elixir, or have experience with ES or PG vector search.

BENEFITS

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Location:Working from home office in Brazil

Work Status:CLT- Podium has an entity in Brazil!

The Role:

Podium is looking for a talented Senior Backend Python Engineer with an interest in building agentic applications using large language models (LLMs). In this role, you will be joining a team of engineers tasked with empowering local businesses by creating AI agents that efficiently handle customer interactions to optimize operations and reclaim valuable time. If you are passionate about tackling complex challenges, thrive in a fast-paced, iterative environment, and have a knack for breaking down intricate problems, we think you’ll be a great fit.

What you will be doing:

• Develop and deploy advanced agentic applications powered by large language models to help local businesses automate interactions and manage leads.
• Drive the entire lifecycle of AI agent development, from conception and design to implementation and maintenance.
• Engage in rapid prototyping and iterative development to refine AI solutions based on real-world performance and feedback.
• Implement monitoring and evaluation systems to track the effectiveness of AI agents in production, ensuring high reliability and user satisfaction.
• Contribute to a culture of innovation by staying current with industry trends in generative AI and applying cutting-edge research to practical business solutions.

What you should have:

• 5+ years of hands-on programming experience with at least one modern language such as Python, Go, or Elixir.
• Hands-on experience training, fine-tuning, and/or deploying LLM applications in production environments.
• Strong analytical and problem-solving skills, with a proven ability to decompose complex issues and drive innovation in a highly iterative development process.
• Excellent communication skills and the ability to work effectively in a team setting.
• Ability to solve ambiguous problems and thrive in a fast-paced environment.

What we hope you have:

• 5+ years of experience contributing to the architecture and design of large-scale distributed systems and/or ML systems and tools.
• Proficiency in Python, with a track record of developing AI-driven applications using this language.
• Exceptional writing abilities with the capacity to craft and optimize prompts for generative AI models.
• Experience with deploying, monitoring, debugging, and evaluating AI agents in production environments is a huge bonus.
• Knowledge of machine learning operations (MLOps) practices.

BENEFITS

• Open and transparent culture
• Remote-first work for Engineering & Product
• Generous vacation time, plus Brazilian national holidays off
• Competitive salary, CLT contract
• Meal ticket
• Corporate Gympass membership
• Medical and odontologic assistance
• Growth and aggressive career plan
• Bi-annual swag drops with cool Podium gear and apparel

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

• Prospect, educate & qualify leads to create sales-ready opportunities 
• Master the ability to evangelize the Podium story 
• Align Podium solutions with prospect business objectives & needs 
• Collaborate with sales reps to schedule prospect calls, meetings and demos 
• Proactively keep abreast of our industry and the technology landscape to ensure you are a trusted resource to prospects and customers 
• Make strategic outbound calls & emails daily 
• Acquire key prospect data from the initial conversation, from the web and other sources, and ensure clean and accurate data is entered and maintained in CRM 
• Achieve or exceed monthly quotas of qualified appointments/demos scheduled and deals closed
• This position will start as a remote and grow into an in-office position

• Geographically located in COLOMBIA and can come into a Medellin office
• Speak English fluently
• 4-year degree preferred in Business or related field 
• Two years B2B technical sales experience (or other qualified sales experience) 
•  Proven success in prospecting new markets and setting appointments with new business
• Starting salary of $16,800 and an On Target Earnings of $28,000

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status. 

Please note, this role is based in Brazil and is not open to other locations at this time.

Work status: CLT

Location:  Brazil.  Working from home office in Brazil.

Software Engineering Manager, Integrations Team

Podium is seeking an Engineering Manager based in Brazil, eager to make a significant impact. We like to say we have "Sangue nos olhos" for helping our customers win.

Podium engineers are passionate about empowering small businesses to thrive and succeed. Joining our Ecosystem team means being at the forefront of helping small businesses win through our robust integration and automation platform, managing tons of data being ingested and processed every day. We connect Podium to the essential systems that our customers rely on, utilizing that data to drive powerful automations and AI tools. 

At Podium, you’ll find a stimulating environment where Engineering, Product and Design work together to make the future a reality for our customers.  Our teams are made of engineers in Brazil and the US.  Our engineers are empowered to have a voice on the direction of the product and a perspective on how we can improve it. 

If this sounds like you, apply now and help small businesses win.

The Role

As an Engineering Manager for the Integrations team, you’ll lead a group of talented engineers and collaborate closely with Product Managers, Tech Leads, and other stakeholders. You’ll be responsible for driving excellence, speed, and reliability in our integration services while contributing to a global team. This role offers the unique opportunity to blend strategic thinking with hands-on engineering management in a collaborative, remote environment.

• Vision & Roadmap Definition: Collaborate with Product Managers and Tech Leads to define the technical and product vision for the Integrations team. Ensure alignment with Podium’s strategic objectives and clear communication across stakeholders.
• Execution & Delivery: Own the planning and execution of projects, ensuring the timely and reliable delivery of high-quality software. Balance the rapid delivery of features with maintaining engineering quality and reliability standards.
• Cross-Team Collaboration: Communicate plans, manage dependencies, and build strong partnerships with other teams and functional stakeholders to ensure smooth and efficient delivery.
• Team Development & Leadership: Build and lead a high-performing, inclusive, and diverse engineering team. Coach and mentor engineers, guiding their career development with regular feedback, goal-setting, and skill enhancement opportunities.
• Recruitment & Performance Management: Help grow our team in Brazil by identifying key roles and attracting top talent. Actively manage performance to ensure alignment with team and company objectives.

Ideal Qualifications:

• Leadership Experience: 3+ years managing a high performing engineering team.
• Technical Expertise: 5+ years in a software development role with proficiency in backend programming languages like Elixir, Python or Ruby and front end frameworks like React or Vue. Experience with integration technologies is a plus.
• Strategic Mindset:Ability to think ahead, anticipate challenges and make decisions that balance immediate needs with long term objectives.Effective Communication: Strong communication skills, able to influence and build alignment across teams in a remote environment.
• Outcome-Focused: Proven ability to drive outcomes through high-quality execution of roadmaps, OKRs and other goals.
• Cultural Addition: Passionate about building a collaborative, inclusive and fun work environment that aligns with Podium’s values.

BENEFITS

• Open and transparent culture
• Remote-first work for Engineering & Product
• Generous vacation time, plus Brazilian national holidays off
• Competitive salary, CLT contract
• Meal ticket
• Corporate Gympass membership
• Medical and odontologic assistance
• Growth and aggressive career plan
• Bi-annual swag drops with cool Podium gear and apparel

Podium is seeking an engineer specialized in building integrations based in Brazil, eager to make a significant impact. We like to say we have "Sangue nos olhos" for helping our customers win. Podium engineers are passionate about empowering small businesses to thrive and succeed. The Integrations software engineer will build and maintain integrations for our marketplace.  We connect Podium to the essential systems that our customers rely on, utilizing that data to drive powerful automations and AI tools. 

At Podium, you’ll find a stimulating environment where Engineering, Product and Design work together to make the future a reality for our customers.  Our teams are made of engineers in Brazil and the US.  Our engineers are empowered to have a voice on the direction of the product and a perspective on how we can improve it.  

If this sounds like you, apply now and help small businesses win!

.The Role:

• Build integrations between Podium and other systems of record via publicly available APIs.
• Utilize iPaaS toolsets (Tray.io, Zapier, Make.com) to create workflows that automate common tasks on the behalf of Podium customers.
• Collaborate with tech leads, managers, and engineers across several teams at Podium.
• Work directly with product managers to understand and deliver integration requirements.
• Communicate regularly with your Podium contact as contractual obligations may change.
• Document progress, communication, expectations, and details within a ticketing system such as JIRA, ClickUp, Google Docs, and other company tools.
• Maintain positive working connections between teams, customers and stakeholders.
• Document and assist in training support team members on the capabilities of integrations
• Report any concerns and issues promptly and efficiently to management, stakeholders or relevant team members.

Requirements:

• 2+ years of professional software development experience
• 2+ years of coding experience with at least one modern language such  Elixir, Go, Ruby, or Rust, with function-oriented design
• Experience with web infrastructure and distributed systems
• Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms)

• 2+ years of professional software development experience, with exposure to integrations or APIs
• Strong problem-solving skills with the ability to adapt to new tools and platforms quickly.
• Experience with tools like Postman for API testing.
• Proficiency in English is required.
• Adaptability: Flexible and adaptable to handle changing priorities and challenging situations.

Benefits:

• Open and transparent culture
• Remote-first work for Engineering & Product
• Generous vacation time, plus Brazilian national holidays off
• Competitive salary, CLT contract
• Meal ticket
• Corporate Gympass membership
• Medical and odontologic assistance
• Growth and aggressive career plan
• Bi-annual swag drops with cool Podium gear and apparel

RESPONSIBILITIES

• Supporting Podium's USA based clients.
• Perform accounts receivable functions, including preparing and amending customer invoices and communicating with customers regarding past due invoices
• Coordinate with various internal departments to ensure accuracy of customer billing
• Validate inputs to ensure system integrity
• Assist in month end reconciliations and other close processes
• Assist with preparation of schedules for financial statement audit
• Conduct ad hoc financial/operational analysis as required
• Assist with other accounting/finance projects as necessary

REQUIREMENTS

• 1+ years related accounting experience or bachelor’s degree preferred
• SaaS industry experience preferred
• Excellent interpersonal, decision-making and analytical abilities
• Exceptional verbal and written communication skills
• Eager, quick learner with strong teamwork spirit
• Attention to detail with the ability to manage multiple projects simultaneously
• Strong knowledge of Excel
• Experience with Salesforce and/or NetSuite preferred
• Experience with Netsuite preferred

BENEFITS

• Transparent culture
• Great opportunities for career growth
• Swag

COMPENSATION

• Contractual pay is $1,200 USD per month 

We at Podium are looking for a dedicated Billing Support Specialist to join our team. In this role, you'll be the key point of contact for our customers, providing exceptional support and resolving billing inquiries with accuracy and efficiency. We're looking for someone with a passion for helping others, strong problem-solving skills, and the ability to thrive in a fast-paced environment. If you're detail-oriented, customer-focused, and ready to make a difference, we'd love to hear from you.

RESPONSIBILITIES

• Supporting Podium's USA based clients.
• Perform billing support functions, including answering customer billing related questions
• Coordinate with various internal departments to ensure accuracy of customer billing
• Support the Customer Success team to ensure high customer satisfaction
• Validate inputs to ensure system integrity
• Conduct ad hoc financial/operational analysis as required
• Assist with other accounting/finance projects as necessary

REQUIREMENTS

• MUST SPEAK ENGLISH FLUENTLY
• Must be geographically based in Metro Manila (Philippines)
• 1+ years of related billing experience or bachelor’s degree preferred
• 1-2 years of providing customer support to businesses with examples where you’ve influenced customers for the better
• Exceptional verbal and written communication skills
• The ability to balance working independently and through ambiguity while contributing to improving customer satisfaction
• Multiple examples of prioritizing for highest impact/value work amongst competing priorities or demands
• You are familiar with navigating and working with multiple support systems such as or similar to the following (ex: Salesforce, Twilio, ServiceNow, Zendesk, Freshdesk, Service Cloud, LiveAgent, Intercom etc)

BENEFITS

• Transparent culture
• Great opportunities for career growth

COMPENSATION

• Contractual pay is $60/daily rate.