Progress
A software company.Progress (NASDAQ: PRGS) provides the best products to develop, deploy and manage high-impact business applications. Our comprehensive product stack is designed to make technology teams more productive and we have a deep commitment to the developer community, both open source and commercial alike. With Progress, organizations can accelerate the creation and delivery of strategic business applications, automate the process by which apps are configured, deployed and scaled, and make critical data and content more accessible and secure—leading to competitive differentiation and business success. Over 1,700 independent software vendors, 100,000+ enterprise customers, and a three-million-strong developer community rely on Progress to power their applications.
Headquarter Location:
Bedford, Massachusetts, USA
Progress is hiring a Remote Network Engineer II
Our team’s vision is that the network should be more than basic connectivity, bandwidth, and application access. Instead, it should offer an end-to-end functionality together with centralized control which helps business agility. Our network should operate fluently, with robust resiliency and enables core communication and collaboration across the business.
Please note that this role is hybrid, with on-site expectations at our Burlington MA headquarters and Marlborough MA data center.
In this role, you will:
- Have the responsibility for day-to-day support and advancement of our global network infrastructure, which includes areas such as:
Enterprise Campus and Data Center Switching
Routing
WAN technologies such as SD-WAN and IPsec VPN
Wireless
Load Balancers
Firewalls and Remote Access VPN
Network Management, Monitoring, Alerting and Logging
- Monitor network utilization and performance.
- Troubleshoot and escalate appropriately upon network incidents.
- Multi-task efforts that may include other providers.
- Document technical engineering procedures for use by other members of the IT Infrastructure team.
- Contribute to roadmap, architectural direction, and continuous improvement.
- Communicate proactively about opportunities, expectations, timelines, risks, and issues.
- Perform knowledge transfer to other members of the IT Infrastructure Team.
- Assist in vendor negotiations and the RFP/RFI process.
Your background:
- BA or MA degree in Computer Science, Information Technology or equivalent industry experience.
- Network Engineering experience
- Understanding of Cisco Nexus data center switch family concepts, as well as, deployment and troubleshooting experience
- Understanding of Cisco Catalyst switch family concepts as well as deployment and troubleshooting experience
- Understanding, deployment, and troubleshooting experience with BGP and OSPF routing protocols.
- Understanding of Firewall concepts and deployment experience with at least one of the leading Firewall vendors.
- Knowledge and experience in supporting IPsec VPN WAN technologies.
- Knowledge and experience in supporting Wireless solutions, either in the cloud or on-premises ones.
- Able to work well under pressure, multi-task, prioritize, and manage time effectively.
- Exceptional ability and solid desire to learn new skills.
Additionally it would be beneficial if you have:
- Holding CCNA or CCNP certification
- Experience with Linux and Python
- Experience with Ansible or Terraform
- Experience with networking in the Cloud (Azure / AWS / GCP)
- Experience with SIEM
- Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
- Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
- Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
- Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.
Apply Now!
#LI-Hybrid
Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!
See more jobs at Progress
Progress is hiring a Remote IT QA Engineer, Principal (Copado & Salesforce)
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a IT QA Engineer, Principal – (Copado & Salesforce) and help us do what we do best: propelling business forward.
Overview: We need a QA Lead with proven extensive experience in Copado Robotic Testing (CRT) and strong release management capabilities to oversee quality assurance processes and release cycles for our Salesforce and automation projects. The ideal candidate must have a balanced mix of experience with Copado Robotic Testing tools, leadership skills, and an expert-level understanding of testing methodologies and release management within the Agile framework. As a QA Lead, you will lead a team of QA engineers, develop and execute test automation and release strategies, and ensure the smooth integration of testing and release management within the CI/CD environment.
In this role you will:
- Lead and mentor a team of QA engineers to ensure effective test planning, execution, and reporting.
- Roll out and implement Copado Robotic Testing (CRT) for Salesforce automation, focusing on building and maintaining automated test scripts for CI/CD workflows.
- Develop and execute test automation strategies to accelerate testing cycles, improve test coverage, and enhance product quality.
- Leverage Salesforce expertise to create robust automation solutions tailored to platform-specific workflows, triggers, and customizations.
- Oversee the creation of detailed test plans and execution of tests for new releases and ongoing projects, ensuring high coverage across functional and non-functional areas.
- Collaborate with DevOps and development teams to integrate automated testing into the CI/CD pipeline, ensuring smooth and efficient deployments.
- Track, prioritize, and resolve defects in collaboration with development teams to minimize project impact and ensure high-quality deliverables.
- Plan, schedule, and oversee the execution of Salesforce release cycles as the Release Manager, ensuring readiness, managing risks, and coordinating team efforts.
- Identify and implement opportunities to improve testing processes, tools, and methodologies for continuous improvement.
- Work closely with cross-functional teams, including development, DevOps, and product owners, to align on quality and release objectives.
- Define, monitor, and report on key quality metrics to provide visibility into testing outcomes and release readiness.
- Conduct training sessions and promote knowledge sharing across teams to enhance automation expertise and adoption of best practices.
- 6+ years of experience in software testing, with at least 2+ years of experience in Copado Robotic Testing (CRT) and Salesforce-related testing environments.
- Proven experience in designing and implementing test automation strategies using Copado Robotic Testing and other tools such as Selenium, JUnit, or TestNG.
- Strong understanding of Salesforce platforms, including workflows, process builders, triggers, and custom objects.
- Demonstrated ability to lead, motivate, and develop QA teams in Agile environments.
- Agile & CI/CD Experience: Experience working in Agile/Scrum environments and with CI/CD tools such as Jenkins, Git.
- Strong analytical skills and attention to detail with a proactive approach to resolving issues.
- Excellent verbal and written communication skills, with the ability to interact with cross-functional teams and stakeholders.
- Ability to work closely with development teams, product owners, and other stakeholders to ensure quality is embedded throughout the development lifecycle.
Copado Robotic Testing Certification (or equivalent).
Salesforce certifications (e.g., Salesforce Certified Administrator)
Other relevant QA certifications (e.g., ISTQB, Certified Scrum Master) would be beneficial.
If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:
Compensation
- Competitive remuneration package
- Employee Stock Purchase Plan Enrolment
- 30 days of earned leave
- An extra day off for your birthday
- Various other leaves like marriage leave, casual leave, maternity, and paternity leave
- Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, life insurance coverage
- Professional development reimbursement
- Interest subsidy on loans - either vehicle or personal loans
- Health club reimbursement
Apply now!
Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!
See more jobs at Progress
Progress is hiring a Remote Inside Account Manager, Associate - Sharefile
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Junior/Associate Inside Account Manager, working hybrid between your home office and our office in San Jose Costa Rica, and help us do what we do best: propelling business forward.
In this role, you will:
- Own both the strategic and tactical components for the accounts you are assigned to, for both existing ARR and new business, while maintaining and growing business success across the customer journey
- Understand use cases and how to sell across multiple lines of business with a focus on the Business & Professional Services industry for organizations with over 5,000 employees
- Understand an account’s needs and apply an understanding of ShareFile products, sales methodology, processes, prospecting techniques, and customer base to sell to end-users
- Lead and execute customer engagement programs, such as nurture, social, webinar campaigns, and customer Quarterly Business Reviews
- Create customer-specific content solution outcomes and apply value-based selling methodology
- Cooperate with internal resources and partners to deliver onboarding and adoption strategies across products and customer segments
- Partner with cross-functional teams to deliver a coordinated customer onboarding and adoption journey
- Invest time and effort into learning and practicing prospecting techniques and follow up on inbound leads, qualifying, solution selling, negotiation, and closing sales
- For the existing customer base, call on and developing relationships with an emphasis on new product sales. Account expansion and retention activities include cross-selling into new areas, solution selling, negotiation, and closing
- Provide accurate and timely opportunity forecasting for net new and current annual recurring revenue
Your background:
- University Degree and 1-2 years of prior relevant closing experience
- Experience working with working with Customer Success teams on SaaS B2B, experience with a CRM system, and practical knowledge of project management
- Experience with Salesforce
- Experience identifying and working with C-level contacts preferred
- Experience in a high-tech, direct sales, and procurement environment with a demonstrated track record of success in driving customer adoption of technology is preferred
What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with.
Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!
See more jobs at Progress
Progress is hiring a Remote People Experience Partner
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a People Experience Partner, working a hybrid between your home office and our office in San Jose Costa Rica, and help us do what we do best: propelling business forward.
If you embrace change, are not afraid to challenge the ordinary, and are passionate about employee experiences, then this role is a perfect match for you! The role is a part of our Global People Experience and Operations team, reporting directly to the Senior Manager, People Experience & Operations for the Americas region. While this role will have a focus in the CALA region, there will be many opportunities to be involved in projects within the broader Americas and global scopes.
In this role, you will:
- Act as the local point of contact for both managers and employees when it comes to any people-related topics.
- Partner with local managers and the global People Team to roll out key people processes in the Americas (compensation, benefits, development programs, etc.).
- Create and improve existing local/regional/global processes, policies, and guidelines related to the People Team scope.
- Navigate and resolve complex performance management and employee relations cases, including terminations, partnering with other functions with an additional ability to track, report, and analyze case trends to recommend programs/initiatives to address common themes.
- Maintain and apply an in-depth knowledge of labor law requirements related to day-to-day management of employees, with the goal of reducing legal risk and ensuring regulatory compliance.
- Oversee the execution of People Team compliance projects and support compliance and audit requests from internal and external auditors; may lead and conduct external research.
- Coordinate and execute activities that help to increase employee satisfaction, motivation, morale, engagement, and retention.
- Partner with the global People Experience Team on the local execution of People Team projects and programs.
- Facilitate different types of training for the CALA and Americas populations, including but not limited to new manager orientation sessions, new manager assimilation sessions, career and development sessions, etc.
- Collaborate with our COE’s on different initiatives and programs such as employer branding, talent management programs, compensation planning, and orientation sessions for employees and managers.
- Work with Workday – responding to questions from employees, processing business requests, ensuring data integrity from a local perspective, etc.
- Collaborate with other Progress functions such as Workplace Operations, Finance, Audit, etc. on regional related projects.
- Actively support the integration processes of newly acquired companies.
- Assist with Costa Rica based recruiting/talent acquisition activities.
- Other relevant duties as they arise/as assigned.
Your background:
- Substantial Human Resources / People Team generalist experience, preferably in a complex, multinational technology organization.
- Extensive knowledge of Costa Rican labor laws, regulations, and practices.
- Excellent written and verbal communication skills, including strong presentation/facilitation to all levels of the organization.
- Demonstrated ability to effectively identify, analyze, and proactively provide recommendations and resolve complex situations in conjunction with business leaders.
- Commitment to operational excellence in management and execution of processes and programs.
- High customer and results-oriented mindset with strong attention to detail.
- Strong organization and analytical skills who is self-motivated and able to manage competing and urgent priorities in a fast-paced and prone to change environment.
- Demonstrated success collaborating with a remote and distributed workforce of stakeholders at various levels.
- Balanced business mindset, effectively able to balance between employee and business needs.
- Excitement to build partnerships with managers, employees, and People Team colleagues.
- Ability to work independently and as part of a team.
- Fluency in both Spanish and English, both written and verbal communications
- Advanced user of all MS Office Suite applications.
What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with.
Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!
See more jobs at Progress
Progress is hiring a Remote Commercial Counsel
- Develop and maintain a solid working knowledge of the company's business, products and services, and industry trends.
- Advise internal clients on various legal issues pertaining to contracts and licensing, including software licenses, cloud subscriptions, professional services, distributors, resellers, and other technology-related agreements.
- Lead projects and work with cross-functional teams, including operations, sales enablement, finance, and marketing, to improve internal processes and increase the efficiency and scalability of commercial legal support;
- Draft, review, and negotiate contracts and licenses with customers, partners, vendors, and other third parties in accordance with the company's policies and procedures.
- Create and update contract templates and playbooks, oversee their deployment, and train sales personnel and other constituents on their applicability and when to use them.
- Advise the business on contract negotiation thresholds, order acceptance issues, and other contract-related points.
- Advise on commercial disputes and support escalations.
- Work with legal team colleagues responsible for the data protection practice area, as well as other relevant constituents, in the negotiation of BAAs, Data Processing Addenda, and terms relating to data protection and information security practices.
- Understand and support public company controls and procedures.
- Identify and mitigate legal risks and provide proactive and practical solutions to complex and challenging business issues.
- Collaborate with other members of the legal team and external counsel as needed.
- Law degree from a reputable university.
- Minimum of 5 years of relevant in-house experience as a commercial lawyer, preferably in the technology industry, focusing on software, SaaS, and cloud offerings.
- In-house experience in a fast-paced, business results-oriented, and team-based environment.
- Understand complex contractual and business issues, assess risk, and provide concise business-focused legal advice to internal clients.
- Self-motivated, proactive, problem solver, and team player who can drive multiple time-sensitive projects.
- Must be comfortable working independently with little oversight in a dynamic environment.
- A self-starter and fast learner who likes a challenge.
- Excellent written and verbal communication skills in English.
- Solid analytical, problem-solving, and organizational skills.
- Solid business acumen and strategic thinking skills.
- Excellent drafting, negotiation, and communication skills.
- Ability to work independently and manage multiple projects and deadlines.
- Ability to work effectively with cross-functional teams and diverse stakeholders.
- Ability to work under pressure and adapt to changing business needs and priorities.
- Ability to exercise sound judgment and discretion in handling confidential and sensitive information.
- Experience in supporting customer care, success or support organizations in SaaS environment.
- Solid technical skills with a continuous learning mindset to develop a deeper understanding of the business.
- Embrace change in the organization and the role, working collaboratively to ensure the sales teams receive excellent support and service.
- High ethical standards and integrity.
Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!
See more jobs at Progress
Progress is hiring a Remote Business Solutions Specialist
We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Business Solutions Specialist and help us do what we do best: propelling business forward.
The Business Solutions Specialist will focus on building and maintaining strong relationships with key partners and customers, while promoting and delivering Progress Software solutions — Flowmon, Kemp LoadMaster, and WhatsUp Gold. This role blends technical expertise with business acumen, ensuring the right solutions are delivered to meet our customers' needs and exceed sales targets. You'll be actively involved in the sales process, supporting customers during deployment, and driving the technical side of solution implementation.
In this role, you will:
- Build and maintain long-term relationships with key customers and partners across Slovakia and the Czech Republic, identifying their business needs and providing tailored technical solutions.
- Promote and deliver Progress Software solutions, such as Flowmon, Kemp LoadMaster, and WhatsUp Gold, ensuring these meet the technical requirements of customers while achieving or exceeding sales targets.
- Identify new business opportunities within existing customer bases and proactively reach out to potential clients, showcasing the value of our software solutions.
- Collaborate closely with the sales team to develop business strategies that drive sales growth, market penetration, and customer satisfaction.
- Provide technical support and advice during the deployment and use of Flowmon, Kemp LoadMaster, and WhatsUp Gold solutions. Act as a bridge between the sales and technical teams to resolve any complex technical challenges.
- Present Progress solutions at key industry events in Slovakia and the Czech Republic, highlighting the technical capabilities and value propositions of our products.
- Prepare sales and performance reports, monitoring metrics to ensure goals are met and identifying opportunities for improvement in both sales and technical support.
Your background:
- Secondary education or higher, with a strong technical foundation.
- Minimum 3 years of experience in a technical sales or business solutions role, ideally within the IT or software industry.
- Strong technical knowledge of networking, IT infrastructure, and/or cybersecurity.
- Excellent communication and presentation skills, with the ability to engage decision-makers and technical stakeholders at all levels.
- Native speaker of Slovak or Czech, with fluency in English (B2 level).
- A proactive approach with a blend of independence and collaboration skills, customer orientation, and results-driven mentality.
Additionally, it would be beneficial if you have:
- A degree in business, marketing, IT, or a related field
- Experience in the IT solutions/software products field
- Knowledge of network infrastructure or cybersecurity
If this sounds like you and fits your experience and career goals, we’d be happy to chat.
What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:
- Compensation: Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback.
- Benefits: Our benefits package varies depending on the country you are joining us in and is designed to recognize the diverse needs of our people.
- Time-off and Leave: Generous vacation allowance, an additional day off for your birthday, and days off for volunteering
- Well-being: A global well-being program focused on physical, mental, and financial health.
- Focus on Employee Experience: We aim to create an environment where people view their time at Progress as their best career chapter by seeking your feedback, partnering with you and recognizing and celebrating the moments that matter.
- Career Growth: We empower you to own your career and personalize your growth with career development tools, internal career mobility, knowledge sharing, and learning opportunities.
Apply now!
#LI-NT1
#LI-Hybrid
Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!
See more jobs at Progress
Progress is hiring a Remote Revenue Operations, Associate
• Review customer billings and ensure they are posted timely and accurately
• Process orders from customers including validating purchase orders and POS reports to ensure proper pricing, discounts and terms, updating Salesforce, provisioning the Front-End System (ALSI) and posting the orders in the Order Management System (NAV)
• Complete logistically responsibilities such as issuing commercial invoices, and where applicable tracking/AWB numbers, to customers within 24 hours of shipping
• Oversee support activities and ensure proper internal control is maintained in Kemp licensing system
• Ensure inventory levels are to Progress Policy in Kemp Warehouse
• Ensure Salesforce is being updated daily and timely with accurate data
• Maintain good relationships with key distributors
• Track Distributor and Partner Pricing for accuracy
Your background:
• Bachelor’s degree in Accounting, Finance, or Business Management
• 2+ Years of accounting and / or operations experience
• Excellent verbal and written communication skills with the ability to effectively interact with management across all departments
• Proficient in Microsoft Office, specifically Excel
• Strong attention to detail required
Additionally, it would be beneficial if you have:
• Experience with Microsoft NAV and Salesforce (or other ERP and CRM systems)
• Compensation: Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback.
• Benefits: Our benefits package varies depending on the country you are joining us in and is designed to recognize the diverse needs of our people.
• Time-off and Leave: Generous vacation allowance, an additional day off for your birthday, and days off for volunteering
• Well-being: A global well-being program focused on physical, mental, and financial health.
• Focus on Employee Experience: We aim to create an environment where people view their time at Progress as their best career chapter by seeking your feedback, partnering with you and recognizing and celebrating the moments that matter.
• Career Growth: We empower you to own your career and personalize your growth with career development tools, internal career mobility, knowledge sharing, and learning opportunities.
#LI-Hybrid
Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!
See more jobs at Progress
Progress is hiring a Remote Product Marketing Manager
We are Progress (Nasdaq: PRGS) - a trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Product Marketing Manager working out of Ireland and help us do what we do best: propelling business forward.
The Product Marketing Manager possesses a unique blend of experience in the software industry, business and technical skills, a big-picture vision, and the drive to make that vision a reality. The right candidate will be passionate about spending time in the market to understand customer needs and find innovative solutions for the broader markets that Progress intends to capture. An energetic, strategic thinker who thrives in competitive environments, with a bias towards action and results will enjoy a successful career on our product marketing team.
In this role, you will:
- Partner closely with Product Management and our growth marketing teams to develop and execute go-to-market strategies that reflect the evolution of our growth product lines and respond to market dynamics.
- Own customer insight programs to uncover requirements and market data that will help guide product management efforts and customize messages to different audiences and industries.
- Develop differentiated product positioning and messaging that highlights our product’s unique benefits and addresses customer pain points in a compelling way
- Communicate product value by deeply understanding product capabilities and translating technical features into clear, benefits-oriented language that speaks directly to the needs of our target audience
- Create and evangelize the market strategy to customers, partners, staff, analysts and press
- Collaborate with sales and marketing functions to create high-impact materials and sales enablement tools, including product presentations, brochures, demos, success stories and competitive battle cards, to equip teams with the knowledge and resources needed to sell confidently and effectively
- Measure the effectiveness of product marketing programs and own the customer acquisition funnel
- Deliver thought-leadership content via industry events, blogs, videos and other outlets for both individual product lines and the portfolio
- Analyze and refine the customer journey to best match buyer personas and their preferred purchasing processes
- Coordinate marketing release cycles for owned products by creating engaging customer communications that drive product adoption and customer advocacy
- Work with cross-functional teams on projects that focus on solving business challenges and contribute to the overall business unit portfolio strategy.
Your background:
- Proven B2B product marketing experience with background in technology, SaaS or content management solutions; CMS, DXP or CDP experience is a strong plus.
- Outstanding written and verbal communication skills in English and an ability to tailor communication styles to different audiences, e.g. developers, technical decision makers, marketing personas, and external customer/partner audiences
- Understanding of unique business and marketing considerations (pricing, selling strategies, market trends) and ability to use product marketing best practices to improve both internal processes and external offerings, sometimes leading teams and initiatives.
- Ability to speak to executive management to present projects, proposals and outcomes.
- Experience in working with marketing and business tools such as Google Analytics, Eloqua, Salesforce, BI and Reporting Tools and alike
- Deep understanding of the digital experience and application development market, trends and competitors. Experience acting as a subject matter expert with analysts, partners, customers and internal teams
- Depth in marketing knowledge – strategic planning, gathering and using market data to evaluate new markets, personas, creation of GTM strategies, competitive strategies, consumer insights marketing. Experience with product marketing framework such as Forrester SiriusDecisions and Pragmatic Marketing is a plus
- History of developing effective pitch decks, sales plays, and marketing messaging to support go-to-market efforts
- Evidence of exceptional teamwork and collaboration skills with the ability to work closely with cross-functional teams, including sales, growth marketing, and product management, to achieve shared goals and drive the company’s top line growth.
- Adaptable and resilient, demonstrating comfort in a fast-paced environment with the ability to pivot as needed to address changing market dynamics
- Ability to travel for conferences and customer visits when needed
If this sounds like you and fits your experience and career goals, we’d be happy to chat.
What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:
- Compensation: Base salary plus bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback.
- Benefits: Premium Collective Health Insurance Plan with a monthly employer contribution and Premium Collective Pension Scheme fully funded by Progress
- Time-off and Leave: Generous vacation allowance, an additional day off for your birthday, and days off for volunteering
- Well-being: A global well-being program focused on physical, mental, and financial health
- Focus on Employee Experience: We aim to create an environment where people view their time at Progress as their best career chapter by seeking your feedback, partnering with you and recognizing and celebrating the moments that matter.
- Career Growth: We empower you to own your career and personalize your growth with career development tools, internal career mobility, knowledge sharing, and learning opportunities.
Apply now!
#LI-NT1
#LI-remote
Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!
See more jobs at Progress
Progress is hiring a Remote Senior Inside Account Manager - Sharefile
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Inside Account Manager, working hybrid between your home office and our office in San Jose Costa Rica, and help us do what we do best: propelling business forward.
In this role, you will:
- Own both the strategic and tactical components for the accounts you are assigned to, for both existing ARR and new business, while maintaining and growing business success across the customer journey
- Understand use cases and how to sell across multiple lines of business with a focus on the Business & Professional Services industry for organizations with over 5,000 employees
- Understand an account’s needs and apply an understanding of ShareFile products, sales methodology, processes, prospecting techniques, and customer base to sell to end-users
- Lead and execute customer engagement programs, such as nurture, social, webinar campaigns, and customer Quarterly Business Reviews
- Create customer-specific content solution outcomes and apply value-based selling methodology
- Cooperate with internal resources and partners to deliver onboarding and adoption strategies across products and customer segments
- Partner with cross-functional teams to deliver a coordinated customer onboarding and adoption journey
- Invest time and effort into learning and practicing prospecting techniques and follow up on inbound leads, qualifying, solution selling, negotiation, and closing sales
- For the existing customer base, call on and developing relationships with an emphasis on new product sales. Account expansion and retention activities include cross-selling into new areas, solution selling, negotiation, and closing
- Provide accurate and timely opportunity forecasting for net new and current annual recurring revenue
Your background:
- University Degree and minimum 4 years of prior relevant experience
- Experience working with working with Customer Success teams on SaaS B2B, experience with a CRM system, and practical knowledge of project management
- Experience with Salesforce
- Experience identifying and working with C-level contacts preferred
- Experience in a high-tech, direct sales, and procurement environment with a demonstrated track record of success in driving customer adoption of technology is preferred
What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with.
Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!
See more jobs at Progress
Progress is hiring a Remote Inside Account Manager - Sharefile
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as an Inside Account Manager, working hybrid between your home office and our office in San Jose Costa Rica, and help us do what we do best: propelling business forward.
In this role, you will:
- Own both the strategic and tactical components for the accounts you are assigned to, for both existing ARR and new business, while maintaining and growing business success across the customer journey
- Understand use cases and how to sell across multiple lines of business with a focus on the Business & Professional Services industry for organizations with over 5,000 employees
- Understand an account’s needs and apply an understanding of ShareFile products, sales methodology, processes, prospecting techniques, and customer base to sell to end-users
- Lead and execute customer engagement programs, such as nurture, social, webinar campaigns, and customer Quarterly Business Reviews
- Create customer-specific content solution outcomes and apply value-based selling methodology
- Cooperate with internal resources and partners to deliver onboarding and adoption strategies across products and customer segments
- Partner with cross-functional teams to deliver a coordinated customer onboarding and adoption journey
- Invest time and effort into learning and practicing prospecting techniques and follow up on inbound leads, qualifying, solution selling, negotiation, and closing sales
- For the existing customer base, call on and developing relationships with an emphasis on new product sales. Account expansion and retention activities include cross-selling into new areas, solution selling, negotiation, and closing
- Provide accurate and timely opportunity forecasting for net new and current annual recurring revenue
Your background:
- University Degree and minimum 2 years of prior relevant experience
- Experience working with working with Customer Success teams on SaaS B2B, experience with a CRM system, and practical knowledge of project management
- Experience with Salesforce
- Experience identifying and working with C-level contacts preferred
- Experience in a high-tech, direct sales, and procurement environment with a demonstrated track record of success in driving customer adoption of technology is preferred
What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with.
Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!
See more jobs at Progress
Progress is hiring a Remote Customer Success Manager - German speaking
- Manage a portfolio of customers to drive greater business value and ensure our customer investments are being optimally leveraged.
- Act as a strategic partner with insights into customer objectives and driving product adoption by aligning Progress's features and functionality with customers' overall business needs.
- Understand and identify Progress services and offerings and how they help meet customer’s objectives leading to upsell opportunities.
- Act as a liaison between product management and the customer with a focus on communicating the Progress Roadmap and how this will influence customer activities.
- Collaborate cross functionally with account team members to create a seamless & optimal customer experience.
- Hold quarterly account reviews to discuss status of account and future business opportunities.
- Implement comprehensive engagement and communication strategies to maintain high customer satisfaction and minimize churn.
- Develop metrics, processes, and best practices to optimize customer value and satisfaction.
- Serve as the primary interface for managing and resolving critical situations within accounts.
Expected results within 3-6 months:
- A proficient knowledge of Progress Software INFRA products, services and offerings.
- Self-sufficient management of a portfolio of 25 customers in ЕМЕА.
- Detailed & prioritized account plan development, including product adoption strategies and the identification of any upsell opportunities.
- Manage and establish customer relationships including key executives and decision makers
- Timely execution of customer success engagements.
Your background:
- 3+ years in Customer Success, with a proven ability to manage relationships in complex organizations, including Fortune 500 and Global 2000 customers.
- Fluent in German.
- Fluency in Italian will be considered an advantage
- Bachelor’s degree or equivalent work experience.
- Demonstrated experience in customer management within a software or SaaS environment, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels.
- Experience with Gainsight and Salesforce.
- Strong verbal and written communication skills, including the ability to chair meetings with executive leadership.
- Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services and Product Management).
- Certifications in customer success, project management, or related fields are a plus.
- Ability to travel up to 20%
If this sounds like you and fits your experience and career goals, we’d be happy to chat.
What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:
- Compensation: Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback.
- Benefits: Premium Collective Health Insurance Plan with a monthly employer contribution and Premium Collective Pension Scheme fully funded by Progress
- Time-off and Leave: Generous vacation allowance, an additional day off for your birthday, and days off for volunteering
- Well-being: A global well-being program focused on physical, mental, and financial health.
- Focus on Employee Experience: We aim to create an environment where people view their time at Progress as their best career chapter by seeking your feedback, partnering with you and recognizing and celebrating the moments that matter.
- Career Growth: We empower you to own your career and personalize your growth with career development tools, internal career mobility, knowledge sharing, and learning opportunities.
#LI-NT1
#LI-Remote
Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!
See more jobs at Progress
Progress is hiring a Remote Strategic Awareness & Advocacy Lead
- Create a strategic, measurable strategic awareness plan that is aligned with the global go to market initiatives and sales strategies
- Responsible for overseeing initiation, execution, management and measurement of awareness GTM activities in collaboration with Demand Generation, Field, Product Marketing and Sales.
- Drive the success of Progress products by creating content that causes the community to re-think, and re-evaluate. Challenge traditional convention and propose new directions for the industry on behalf of Progress.
- Collaborate with Social Media team to generate meaningful engagement through all of our owned channels (Twitter, Facebook, LinkedIn, Twitch, YouTube, etc.)
- Build a strong content muscle that brings significant traffic to the website and supports the journey throughout the funnel
- Build and maintain relationships with key stakeholders; Collaborate with cross-functional teams to ensure cohesive and effective advocacy strategies.
- Gather feedback from stakeholders to understand their perspectives and inform advocacy strategies.
- Build and nurture relationships with influencers and partners
- Become a trusted and recognized thought leader for customers, partners, and prospects, and demonstrate ability to get new practitioners to begin using Progress technologies.
- Become a primary external voice of Progress and an in-demand resource for journalist and analyst interviews.
Your background:
- Solid experience in technical marketing with an emphasis in owned awareness programs including social media, events, content marketing, community building and influencer relations.
- Excellent communication and relationship skills
- Excellent organizational skills with an ability to run multiple projects simultaneously while meeting deadlines
- The ability to be flexible, adaptive to change and to multi-task in a fast-paced environment
- Self-starter with an entrepreneurial spirit and ability to work independently
- The desire to be part of a fast-paced, creative, fun team with a can-do attitude
- Must be willing to travel to industry events to deliver presentations, support onsite marketing activities, and attend internal and customer meetings
- Compensation: Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback.
- Benefits: Premium Collective Health Insurance Plan with a monthly employer contribution and Premium Collective Pension Scheme fully funded by Progress
- Time-off and Leave: Generous vacation allowance, an additional day off for your birthday, and days off for volunteering
- Well-being: A global well-being program focused on physical, mental, and financial health.
- Focus on Employee Experience: We aim to create an environment where people view their time at Progress as their best career chapter by seeking your feedback, partnering with you and recognizing and celebrating the moments that matter.
- Career Growth: We empower you to own your career and personalize your growth with career development tools, internal career mobility, knowledge sharing, and learning opportunities.
#LI-Remote
Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!
See more jobs at Progress
Progress is hiring a Remote Senior Software Engineer - Public Websites (C#, ASP.NET)
We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Software Engineer and help us do what we do best: propelling business forward.
The “Digital Experience Websites” team is focused on building and supporting the systems and processes that enable the operation of the company’s web presence as well as the interaction with its customers. If you love challenges and learning new things, then we would be happy to hear from you!
In this role, you will:
Take responsibility for building new functionalities, enhancement and maintenance of existing ones
Participate in the research of the software components behind the team tasks and have a good understanding of the architecture and design of the team's products
Write clean, maintainable, testable and readable code whilst adhering to the team’s coding quality standards
Contribute to architectural decisions for scalable, secure, and efficient applications
Troubleshoot, diagnose and resolve complex issues with the team’s software, providing the best possible solution in a timely manner
Analyze business requirements. Provide additional scenarios and use cases - based on continuously enriched understanding of the customer problem
Provide realistic time estimates on tasks and assignments
Collaborate with other teams within the organization and product managers
Address customer inquiries
Your background:
Extensive hands-on experience with C# and ASP.NET
Professional experience with Web APIs
Experience with relational databases and MS SQL Server
Experience with integration of third party systems and development of business applications
Experience with front-end technologies such as HTML, CSS, JavaScript, and modern frameworks like Angular or React Familiar with MVC architecture, as well as Design patterns
Knowledge of CI/CD pipelines, version control (Git or TFS), and Agile methodologies.
Experience with content management systems is a plus.
Good written and spoken English
Exceptional ability to learn new skills
Down-to-earth, creative, driven and friendly personality
If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:
Compensation
Generous remuneration package
Employee Stock Purchase Plan Enrollment
Vacation, Family, and Health
30 days paid annual vacation
An extra day off for your birthday
2 additional days off for volunteering
Premium healthcare and dental care coverage
Additional pension insurance
Well-equipped gym on-site
Co-funded Multisport card
Daycare Center for your little ones onsite
Flexible working hours and work-from-home allowance
Free underground parking with a designated space for bikes and electric scooters
Apply now!
#LI-NT1
#LI-Hybrid
Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!
See more jobs at Progress
Progress is hiring a Remote Accounts Payable Coordinator
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as an Accounts Payable Coordinator and help us do what we do best: propelling business forward.
We are looking for a motivated self-starter to join our Corporate Finance team as an Accounts Payable Coordinator in our European Headquarters in Rotterdam. You will be providing a high level of service to internal and external customers, while enjoying a professional & multicultural environment.
In this role, you will:
- Maintain accounts payable and process weekly payments to our suppliers.
- Review, approve, and process travel expenses.
- Process invoices in our ERP system, Oracle Financial Cloud, after reviewing them for proper coding and approval.
- Ensure timely completion of the month-end close by coordinating with our Accounting and Finance teams to make sure entries are in accordance with US GAAP.
- Complete vendor and accounts payable reconciliations on a monthly basis;
- Work closely with vendors and internal customers to ensure that any open items are resolved timely.
- Maintain compliance with local statutory and US GAAP requirements, including assisting with internal and external audit requests;
- Complete the aging analysis of outstanding internal and external suppliers.
Your background:
- Bachelor’s in Accounting or equivalent certification.
- Relevant experience in an accounts payable role;
- Knowledge of finance and accounting processes. Experience with VAT preferred.
- Experience with ERP systems; previous experience with Oracle would be a plus.
- Good Excel skills.
- Good command of English; any other European language is a plus.
- Energetic, flexible, collaborative, communicative and proactive.
- Compensation: Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback.
- Benefits: Premium Collective Health Insurance Plan with a monthly employer contribution and Premium Collective Pension Scheme fully funded by Progress
- Time-off and Leave: Generous vacation allowance, an additional day off for your birthday, and days off for volunteering
- Well-being: A global well-being program focused on physical, mental, and financial health.
- Focus on Employee Experience: We aim to create an environment where people view their time at Progress as their best career chapter by seeking your feedback, partnering with you and recognizing and celebrating the moments that matter.
- Career Growth: We empower you to own your career and personalize your growth with career development tools, internal career mobility, knowledge sharing, and learning opportunities.
#LI-Hybrid
Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!
See more jobs at Progress
Progress is hiring a Remote Graphic Designer
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Graphic Designer, working a hybrid between your home office and our Burlington MA headquarters, and help us do what we do best: propelling business forward.
In this role, you will:
- Brainstorm creative concepts with the team involved in the respective project
- Produce designs based on established style guidelines from concept to delivery
- Design intelligent, original visuals that are both uniquely creative and communicate the brand message effectively
- Develop detailed design specs for production and communicate directly with vendors to follow production through
- Work on projects for corporate branding and identity concepts
- Event branding and design of booths
- Design of Whitepapers, Infographics, Case studies or other collaterals
- Prepare banners for campaigns
- Contribute to the development of the creative team's culture and quality standards
Your background:
- A relevant BA Degree
- A minimum of 3 years’ professional graphic design experience.
- A minimum of 3 years’ professional experience in the field of Advertising, Graphic Design and Marketing
- Expertise using in Adobe design software including Illustrator, Photoshop and InDesign
- Good understanding of the psychology of visual perception and visual hierarchy
- Ability to explain the thought process behind visual design solutions, and rally people around stated design goals
- Meticulous, pixel-perfect eye for detail
- Strong communication skills, positive attitude and an inspiring work ethic
- Exceptional aesthetic sensibility and strong knowledge in design fundamentals
- Strong knowledge of design fundamentals, layout, typography, information hierarchy, and print specifications
- Good understanding of information flow, readability, and interface usability principles
- Good understanding of the technical foundations upon which websites are built
- Mastery of design functionalities in Microsoft office Word, PPT
- Ability to work across different channels / mediums; identity, print, packaging, web and digital media
- Good illustration and data visualization skills
- Strong typographic skills, understanding of type hierarchy and structure
- Strong skills & experience in building PowerPoint presentations
Additionally, it would be beneficial if you have:
- Basic animation skills and video storyboarding knowledge.
- Good command and experience with After Effects, video editing.
- Understanding of the technical foundations upon which websites are built
If this sounds like you and fits your experience and career goals, we’d be happy to chat.
What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:
- Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
- Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
- Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
- Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.
Apply Now!
#LI-hybrid
Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!
See more jobs at Progress
Progress is hiring a Remote Technical Support Engineer - ShareFile
- Answer incoming customer support requests in a fast-paced environment and assist customers with product-related queries.
- Take the time to understand the customer's problem/request, then perform all necessary steps to resolve their problem with our Product.
- Provide best practices on application features, determining the customer's configuration opportunities and needs
- Work on issues that range from answering product questions to providing basic to intermediate technical support
- Maintain detailed records of interactions via Case Comments, Case Status, Internal Notes, etc. in our Customer Relationship Management system, accurately
- Closely work with the rest of the team to maintain up-to-date information in our Knowledge Center, taking advantage of reusing existing information when available or creating new articles when they do not exist. You may also contribute to maintaining the current information across multiple platforms and content channels
- Bachelor's Degree or equivalent experience preferred.
- 2+ years in a Technical Support role within the technical service industry
- Background in computing (Mac & PC), networking, web browsers, and PC troubleshooting
- Familiarity with GSuite, and Microsoft Office suite of products including Outlook, Excel, PowerPoint, and Word
- Case Management experience
- Proficient verbal and written communication skills
- Ability to listen, assess, determine, and communicate corrective technical measures
- English proficiency is required
- Ability to de-escalate customers in challenging circumstances
- Ability to think critically, troubleshoot, and solve problems
- Familiar with a data-driven, metrics-oriented environment
- History of meeting or exceeding operational targets
- Has a keen interest in Software-as-a-Service (SaaS)
- Has a Growth Mindset!
- Basic Knowledge of Windows Server roles and features, IIS, AD, and DNS
- Basic knowledge of load balancing technologies (NetScaler preferred)
- Basic knowledge of JavaScript, Python, and PHP, API calls
- Basic knowledge of conditional calculations
- Basic knowledge of troubleshooting web applications and SSO setup issues.
- Basic knowledge about Security Certificates
Apply Now!
#LI-KS1
#LI-Hybrid
Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!
See more jobs at Progress
Progress is hiring a Remote IT Systems Engineer I
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as an IT Systems Engineer I, working between your home office and our Burlington MA headquarters, and help us do what we do best: propelling business forward.
In this role, you will:
- Administer and manage Windows operating systems and applications.
- Maintain and support Windows Active Directory, DNS, and DHCP services.
- Perform system updates using patch automation tools.
- Monitor server performance using server monitoring tools.
- Ensure data integrity and availability through effective backup tools and procedures.
- Collaborate with IT teams to resolve technical issues and improve system performance.
- Document processes, procedures, and configurations related to system administration tasks.
- Handle service requests and support tickets promptly and efficiently.
- Adhere to production processes and change management policies to ensure seamless operations.
- Communicate effectively with team members, stakeholders, and customers.
Your background:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 2+ years of experience in IT systems engineering or a related role.
- Experience in administration of Windows Operating Systems and Applications.
- Working knowledge of Windows Active Directory, DNS, and DHCP.
- Understanding of TCP/IP protocol and basic networking concepts.
- Experience with server monitoring tools.
- Experience with backup tools.
- Excellent analytical skills to resolve critical issues.
- Ability to handle service requests and support tickets efficiently.
- Commitment to following production processes and change management policies.
- Strong verbal and written communication skills.
Additionally, it would be beneficial if you have:
- Experience working with VMware vSphere.
- Datacenter experience and managing server hardware.
- Automation using PowerShell
- Relevant certifications (e.g., CompTIA+, MCSA).
If this sounds like you and fits your experience and career goals, we’d be happy to chat.
What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:
- Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
- Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
- Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
- Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.
Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!
See more jobs at Progress
Progress is hiring a Remote IT Systems Engineer, Senior
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior IT Systems Engineer, working between your home office and our Burlington MA headquarters, and help us do what we do best: propelling business forward.
In this role, you will:
- Administer and manage multiple flavors of Linux, including Redhat, Rocky, CentOS, and Ubuntu.
- Manage and maintain VMware environments, including ESXi hosts, Virtual Networking, and vCenter Server.
- Maintain and manage datacenter systems like DNS, DHCP, LDAP, and NTP.
- Develop scripts and automate processes using Perl/Python, Terraform, and Ansible.
- Deploy and manage server monitoring tools to ensure system health and performance.
- Implement and manage server backup tools to protect data integrity.
- Manage server hardware and datacenter operations efficiently.
- Resolve mission-critical problems with excellent problem-solving and analytical skills.
- Collaborate with cross-functional teams to ensure seamless integration of IT systems and solutions.
- Act as a resource for others at peer or above level; may lead projects with limited risks and resource requirements
- Handle service requests and support tickets promptly and efficiently.
- Adhere to production processes and change management policies to ensure seamless operations.
- Communicate effectively with team members, stakeholders, and customers.
Your background:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 5+ years of experience in IT systems engineering or a related role.
- Expertise in Linux Administration: Proficient in managing Redhat, Rocky, CentOS, and Ubuntu distributions.
- VMware Administration: Skilled in Managing ESXi hosts, Virtual Networking, and vCenter.
- Datacenter Systems: Deep understanding of DNS, DHCP, LDAP, and NTP.
- Networking Protocols: Proficient in TCP/IP, NFS, and SSH/SFTP.
- Scripting and Automation: Expertise in scripting languages and automation tools like Perl/Python, Terraform, and Ansible.
- Server Monitoring Tools: Experience with server monitoring tools.
- Server Backup Tools: Experience with managing server backup solutions.
- Hardware Management: Experience with datacenter operations and managing server hardware.
- Network Terminology: Basic understanding of VLAN, bonding, aggregates, routing, multicast, and NATs.
- Problem-Solving Skills: Excellent analytical skills to resolve critical issues.
- Support Experience: Ability to handle service requests and support tickets efficiently.
- Process Adherence: Commitment to following production processes and change management policies.
- Communication Skills: Strong verbal and written communication skills.
Additionally, it would be beneficial if you have:
- Experience with public cloud platforms.
- Familiarity with VMware vRA, vSAN and Horizon.
- Experience managing Cisco UCS servers.
- Experience with Unix virtualization technologies like Solaris LDOM and AIX LPARs.
- Experience managing databases like Postgress and MySQL.
- Certifications in technologies relevant to the role like RHCSA, VCP
If this sounds like you and fits your experience and career goals, we’d be happy to chat.
What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:
- Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
- Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
- Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
- Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.
#LI-KS1
Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!
See more jobs at Progress
Progress is hiring a Remote Customer Success Manager - North West US territory
In this role, you will:
- Manage a portfolio of customers to drive greater business value and ensure our customer investments are being optimally leveraged.
- Act as a strategic partner with insights into customer objectives and driving product adoption by aligning Progress's features and functionality with customers' overall business needs.
- Ability to understand and identify Progress services and offerings and how they help meet customer’s objectives leading to upsell opportunities.
- Acting as a liaison between product management and the customer with a focus on communicating the Progress Roadmap and how this will influence customer activities.
- Collaborating cross functionally with account team members to create a seamless & optimal customer experience.
- Hold quarterly account reviews to discuss status of account and future business opportunities.
- Implement comprehensive engagement and communication strategies to maintain high customer satisfaction and minimize churn.
- Develop metrics, processes, and best practices to optimize customer value and satisfaction.
- Serve as the primary interface for managing and resolving critical situations within accounts.
Expected results within 3-6 months:
- A proficient knowledge of Progress Software INFRA products, services and offerings.
- Self-sufficient management of a portfolio of 25 customers in the United States.
- Detailed & prioritized account plan development, including product adoption strategies and the identification of any upsell opportunities.
- Manage and establish customer relationships including key executives and decision makers
- Timely execution of customer success engagements.
Your background:
- 3+ years in Customer Success, with a proven ability to manage relationships in complex organizations, including Fortune 500 and Global 2000 customers.
- Bachelor’s degree or equivalent work experience.
- Demonstrated experience in customer management within a software or SaaS environment, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels.
- Experience with Gainsight and Salesforce.
- Strong verbal and written communication skills, including the ability to chair meetings with executive leadership.
- Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services and Product Management).
- Certifications in customer success, project management, or related fields are a plus.
- Ability to travel up to 20%
If this sounds like you and fits your experience and career goals, we’d be happy to chat.
What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:
- Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
- Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
- Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
- Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.
Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!
See more jobs at Progress
Progress is hiring a Remote Principal Mulesoft Developer
We are Progress (Nasdaq: PRGS) - a trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Principal Mulesoft Developer and help us do what we do best: propelling business forward.
We are seeking an experienced Mulesoft Developer to join our dynamic team. This role involves designing, developing, and maintaining integration solutions using the Mulesoft platform. The role requires someone with strong technical skills, a deep understanding of integration patterns, and the ability to lead projects and mentor junior developers.
In this role, you will:
Design, develop, and implement integration solutions using Mulesoft platform components including API Manager, Runtime Manager, AnyPoint Studio, Dataweave and AnyPoint MQ.
Ensure error-handling, observability, monitoring and continuity of the integrations, and troubleshoot and resolve integration issues promptly
Lead technical design sessions and ensure adherence to best practices and standards.
Collaborate with cross-functional teams to gather and analyze requirements
Create and maintain comprehensive documentation for all integrations
Troubleshoot and resolve integration issues promptly
Mentor and guide junior developers, fostering a culture of continuous learning
Participate in code reviews to ensure code quality and adherence to standards
Stay up-to-date with the latest developments in Mulesoft and related technologies
Your background:
Bachelor's degree in Computer Science, Information Technology, or a related field
5+ years of experience in software development, with at least 3 years focused on Mulesoft
Strong knowledge of Mulesoft Anypoint Platform, including API management, flow design, and data transformation
Experience with RESTful and SOAP web services, RAML, and Anypoint Studio
Proficiency in Java, XML, JSON, and other relevant technologies
Excellent problem-solving skills and attention to detail
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Additionally, it would be beneficial if you have:
Mulesoft Developer certification (MCD)
Experience with Salesforce.com
Experience with cloud platforms such as AWS, Azure, or Google Cloud
Knowledge of DevOps practices and CI/CD pipelines
Prior experience in leading integration projects
If this sounds like you and fits your experience and career goals, we’d be happy to chat.
What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:
Compensation: Base salary plus bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback.
Benefits: Premium Collective Health Insurance Plan with a monthly employer contribution and Premium Collective Pension Scheme fully funded by Progress
Time-off and Leave: Generous vacation allowance, an additional day off for your birthday, and days off for volunteering
Well-being: A global well-being program focused on physical, mental, and financial health
Focus on Employee Experience: We aim to create an environment where people view their time at Progress as their best career chapter by seeking your feedback, partnering with you and recognizing and celebrating the moments that matter.
Career Growth: We empower you to own your career and personalize your growth with career development tools, internal career mobility, knowledge sharing, and learning opportunities.
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Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!
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