YOUR ROLE

As a key member of the EMEA Sales Team, you will be a key player in helping us scale our business and rolling out Shift Technology solutions to new clients in the United Kingdom.

Your role will focus on establishing and expanding the company’s customer-based across the UK, thus managing C-level relationships within the region's P&C & Health insurance ecosystem.

YOUR RESPONSIBILITIES

• Representing Shift in the United Kingdom and Ireland;
• Developing and implementing strategic territory plan to ensure Shift exceeds its revenue objectives
• Identifying and exploiting new opportunities and the right customer stakeholders;
• Managing C-level relationships within the country's insurance ecosystem (federations, associations, clients, prospects, partners);
• Independently and collaboratively strategize for solving deal-level challenges;
• Working on and submitting proposals and contracts to customers.

YOU'VE GOT WHAT IT TAKES IF YOU

• Have at least 8 years of successful experience selling large, complex enterprise-grade solutions;
• Very strong network & understanding of the UK insurance ecosystem;
• Experience selling SaaS solutions would be preferred;
• Have a proven track record of new business sales and evidence of winning and developing new accounts; selling of $300K and above across a multiyear contract;
• You are at ease with, building/qualifying/closing own sales pipelines and mobilizing internal resources to support ongoing customer opportunities;
• You thrive working in a fast pace environment and demonstrate a competitive, positive, winning attitude;
• Have a solid understanding of demand creation, and a keen ability of negotiation skills;
• Can tailor communication to the customer’s needs with confidence, and can effectively deliver memorable presentations leveraging storytelling skills;
• Are a strategic thinker to systematically solve problems and hypothesize possible pain points and implicit needs;
• Are effective at networking and can identify the right customer stakeholders and build connections quickly to drive consensus for deals;
• Can manage multiple opportunities simultaneously.

#LI-RH1 #LI-REMOTE #LI-HYBRID

The Sales team is responsible for driving new business. We work closely with teams across the business to identify client pain points and highlight how our software is a solution to our client’s problems. Discovery calls, relationship building and complex deals make our days diverse and exciting!

What you'll do...

This individual can be located anywhere in the Midwest area

As part of our globally growing sales team, you will be a key player in helping us scale our business and rolling out Shift Technology solutions to new clients. Your role in the Shift adventure will be to grow the Health Insurance business in the United States.

The solution we provide is key to our customers that is why you will be managing C-level relationships within the country's Health insurance ecosystem.

• Develop and implement strategic territory plan to ensure Shift exceeds its revenue objectives
• Identifying new opportunities and the right customer stakeholders within Midwest Territory 
• Independently and collaboratively strategize for solving deal-level challenges;
• Work on and submit proposals and contracts to customers.

What you bring...

• Have at least 5 years of successful experience selling large, complex enterprise-grade SaaS solutions to Insurance Payers business units (Utilization Management, Provider Management, CFO, SIU)
• Have a deep Health Plan knowledge
• Have existing relationships within the Payer ecosystem
• Drove SaaS selling of $500K and above across a multiyear contract
• Worked with a partner ecosystem to deliver results and scale
• Have an understanding of pipeline creation, and a keen ability of negotiation skills
• Have excellent communication skills, including oral written, and non-verbal; you know how to make complex things feel simple;
• Can tailor communication to the customer’s needs with confidence, and can effectively deliver memorable presentations leveraging storytelling skills;
• Are a strategic thinker to systematically solve problems and hypothesize possible pain points and implicit needs;
• Are effective at networking and can identify the right customer stakeholders and build connections quickly to drive consensus for deals
• Can manage multiple opportunities simultaneously
• Have a university degree in a business-related field

If you’re interested in joining Shift Technology, but don't see a position that you'd like to apply to today, we invite you to join our Talent Community.  We will be able to reach out if we have a new opening that matches your experience and interest or send periodic updates about Shift Technology.

To join our Talent Community, please share your CV/resume, contact information and answers to a few questions in the "Apply to this Job" section below.  This information will be used so we can best identify opportunities in the future that could be a good fit for you.

Follow us on LinkedInto see updates about Shift and our newly posted job openings.

* By joining our Talent Community, you are consenting for your information to be kept in our recruiting system. You may opt out of our Talent Community per our data retention policies.

• At least 3 years of experience in software development 
• Solid C# skills 
• Frontend experience with any JS framework - ideally React but others like Angular or Vue are ok
• You are atrue fullstack: frontend is part of your job, as much as backend!
• Your projects are beautifully designed and cleanly written
• You are dynamic, curious and eager to learn, always looking to expand your fields of expertise
• You are proactive and take ownershipof your work
• You want your work to have an impact: rather than a cog, you see yourself as the engine
• Fluency in English

• 30-minute video interview with our Talent Acquisition Specialist
• 30-minute video interview with the Hiring Manager
• 2x 1-hour technical interviews, one with a Backend dev and one with a Frontend dev
• 30-minute final interview with the another Eng leader

#LI-RH1#LI-HYBRID 

IHRE ROLLE 

Die Rolle des Customer Success Manager (CSM) liegt bei Shift  im Go-To-Market-Team und ist von entscheidender Bedeutung für den zukünftigen Erfolg unserer Aktivitäten im DACH-Markt. Der CSM betreut unsere Bestandskunden und hat die Verantwortung, dass diese den bestmöglichen Nutzen aus unseren Lösungen für sich generieren können.

Der CSM ist verantwortlich für das Onboarding neuer Versicherer auf unsere Plattform, indem sie Führungskräfte (Claims Director, Head of Fraud, CIO, Head of Compliance usw.) in die Einführung der Shift Lösung einbeziehen und die fortlaufende Akzeptanz und Nutzung der Lösung sicherstellen sowie die entsprechenden Vertragsverlängerungen proaktiv managen. Sie werden mit anderen Bereichen bei Shift eng zusammenarbeiten, damit Shift beim Kunden optimal integriert ist und die Produkte fortlaufend optimiert werden.

Als Customer Success Manager sind Sie verantwortlich für die generelle Betreuung, das Wachstum, die Zufriedenheit und die Bündelung von Interessen des regionalen Portfolios unserer Versicherungskunden. In enger Zusammenarbeit mit verschiedenen internen und externen Teams konzentrieren Sie sich kontinuierlich darauf, mit Rat und Tat proaktiv zu unterstützen.

Wir suchen agile Kollegen bzw. Kolleginnen, die selbständig wissen, wie man partnerschaftliche und langfristige Beziehungen aufbaut und pflegt, und die keine bestehenden starren Prozesse oder Strukturen benötigen, um erfolgreich zu sein.

IHRE VERANTWORTUNGEN

• Fördern Sie die Bindung und das Wachstum der Kunden, indem Sie die Geschäftsbedürfnisse des Kunden verstehen und ihnen helfen, ihre Ziele (Schadenkostenquote, NPS usw.) zu erreichen.
• Ermöglichen Sie den erfolgreichen Rollout von Shift-Technologielösungen für Versicherungen, einschließlich der Entwicklung, Bereitstellung und Präsentation relevanter Materialien, Ideensammlung und Durchführung von Workshops und Steering Committees, virtuell und vor Ort beim Kunden.
• Sie organisieren den regelmäßigen Austausch mit Kunden, um zu verstehen, ob die Kundenakzeptanz/-zufriedenheit gegeben ist und das Kundenteam umfänglich betreut wird. 
• Sie arbeiten mit dem Vertrieb, dem Data Science Team, dem Projektmanagement und ggf. Partnern eng zusammen, um die Kunden-Roadmap zu unterstützen und eine effektive Governance zu implementieren.
• Identifizieren Sie neue Bereiche und Opportunitäten innerhalb der Kundenorganisation, in denen die Nutzung der Shifts-Lösungen einen weiteren Mehrwert stiftet.
• Vertreten Sie die Interessen des Kunden, um unseren Verkaufsprozess und die Produkt-Roadmap proaktiv zu beeinflussen.

QUALIFIKATIONEN

• Fließende Deutsch- und Englischkenntnisse
• Mindestens 5 Jahre Erfahrung in der Versicherungsbranche im Bereich Schaden oder Underwriting, oder…
• 5+ Jahre Erfahrung in der Verwaltung von Schlüssel- und Großkunden in der Versicherungsbranche mit Saas-Lösungen.
• Ausgezeichnete Kommunikationsfähigkeiten; Sie können komplexe Sachverhalte durchdringen und in geeigneter Form den unterschiedlichen Interessengruppen verständlich und lösungsorientiert kommunizieren.
• Sie fühlen sich in einem innovativen und schnell verändernden Umfeld wohl und wollen sich weiterentwickeln.
• Sie sind in der Lage, mehrere Kunden gleichzeitig zu betreuen.
• Sie können die Kommunikation an die Bedürfnisse des Kunden anpassen und effektive, einprägsame Präsentationen liefern und damit Vertrauen schaffen.

#LI-RH1 #LI-HYBRID #LI-REMOTE

As part of our Go To Market - Value Engineering team, you will leverage your in-depth knowledge of Health and Life insurance Fraud to provide technical and business insights that will optimise the value of Shift fraud detection solutions. In a highly collaborative role, your main mission is to identify and address the key business needs of insurer’s underwriting departments.

YOUR RESPONSIBILITIES

Help defining the Go-to-Market Strategy

• Identify new use cases to immediately address
• Define and explain the long term vision to justify carriers investments in fraud detection for health & life (santé et prévoyance) and automation 
• Work with Solutions Consulting to present and agree on business use cases to focus on with the clients

Help driving the Go-to-Market Execution

• Work with Sales Account Executives and Customer Success Managers to present the Shift vision to our prospects/clients (including client executive level)
• Prepare qualitative client presentations with KPI analysis as part of production follow-up with the CSM

Collaborate effectively with data scientists and other teams to improve client results over time

• Support client ROI attainment
• Develop business expertise linked to the use of the solutions implemented

Internal topics

• Drive effectively one or several internal topics to make the team progress by bringing business expertise in fraud and claims management

YOU'VE GOT WHAT IT TAKES IF YOU

• Have established relationships with Stakeholders in charge of Fraud and/or claims management solutions for Insurance Companies in Health and Life (santé / Prévoyance) and ideally in P&C (IARD)
• Will to support also P&C projects at Shift by improving your skills in this LoB
• 8+ years of progressive experience working at/with Insurance companies 
• Have an in-depth knowledge and understanding of the French health Insurance ecosystem. Knowledge of the P&C market would be appreciated
• Have excellent communication skills, including oral, written, and non-verbal; you master the art of making complex things feel simple
• Can tailor communication to the needs of internal and external stakeholders with confidence and versatility, and thus provide memorable and impactful insights
• Can successfully manage multiple projects simultaneously
• Are native speaker in French and fluent in English

#LI-RH1 #LI-HYBRID

VOTRE ROLE

Au sein de notre équipe Go To Market, vous utiliserez votre connaissance approfondie de la fraude pour apporter votre expertise qui permettra d’optimiser la valeur délivrée par nos solutions de détection de fraude de Shift. Dans un rôle hautement collaboratif, votre mission principale est d'identifier et de répondre aux besoins clés des assureurs utilisant nos produits.

VOS RESPONSABILITÉS

• Collaborer efficacement avec des data scientists et d'autres équipes pour améliorer les résultats des clients au fil du temps, notamment via la qualité de la détection, les bonnes pratiques à adopter, etc.Identifier de nouveaux cas d'utilisation (tendances de fraude à détecter, etc.)
• Définir et expliquer la vision à long terme pour justifier les investissements des assureurs dans la détection de fraude pour la santé et la prévoyance, 
• Collaborer avec les Account Executives et les Customer Success Managers pour présenter la vision de Shift à nos prospects/clients
• Préparer des présentations qualitatives pour les clients avec analyse des indicateurs de performance dans le cadre du suivi de production avec le CSM
• Soutenir l'atteinte du ROI de nos clients
• Développer une expertise commerciale liée à l'utilisation des solutions mises en œuvre
• Mener à bien des initiatives internes

VOUS AVEZ CE QU'IL FAUT SI VOUS

• Avez établi des relations avec les parties prenantes en charge de la gestion de la fraude au sein d’une compagnie d'assurance en santé et prévoyance, et idéalement en IARD (en interne ou en tant que consultant externe)
• Souhaitez étendre vos compétences dans ce domaine chez Shift, en faisant également progresser nos équipes
• Avez plus de 8 ans d'expérience dans le domaine de l’assurance
• Avez une connaissance approfondie et une compréhension de l'écosystème de l'assurance santé en France. La connaissance du marché IARD serait appréciée
• Avez d'excellentes compétences en communication, y compris à l'oral, à l'écrit et non verbal
• Pouvez adapter votre communication aux besoins des parties prenantes internes et externes
• Pouvez gérer simultanément plusieurs sujets
• Maîtrisez parfaitement la langue française et l’anglais à un niveau professionnel

#LI-RH1 #LI-HYBRID #LI-REMOTE

As Shift’s Senior Social Media Specialist you will work closely with Corporate Communications and the larger Marketing organization to promote the company, its technology, and its thought leaders via our core social media outlets. In addition, you will evaluate and recommend additional platforms from which the company can share its message. You will be an integral part of our strategy to grow our audience, build brand awareness, and ultimately, boost sales using multiple social media channels. 

This position reports to the Head of Corporate Communications. Ideal candidates are located on the East Coast, with the Boston metropolitan area preferred.

What You'll Do

• Baseline the program, establish KPIs and drive reporting
• Benchmark Shift’s current social media efforts individually and relative to peers and competitors
• Define and track the KPIs that will showcase what “Shift Social Success” looks like
• Evaluate the appropriateness of additional social channels as relevant to meeting Shift’s business objectives and make relevant recommendations 
• Develop reporting structure and timing that meets the needs of the larger marketing organization and the business overall

• Own the social media content calendar & lead content creation 
• Coordinate with colleagues to understand which initiatives and campaigns will benefit from social media support
• Make content recommendations based on target channels
• Manage the social media publication calendar to ensure appropriate frequency and variety of content
• Lead social media content creation including drafting of posts and managing image design
• Ensure social content adheres to brand and style guidelines, and industry best practices
• Monitor Shift inbound/linking/mentions and competitor social channels

What You'll Bring

• 3+ yearsof social media experience (B2B, SaaS, enterprise technology preferred) including planning and managing content in a corporate, or agency setting
• A self-starter attitude and eagerness to work in a global, fast-paced, high-growth environment
• Excellent written and verbal communication skills
• A thorough understanding of social media management and strategy
• Familiarity with social media management tools and/or integrated marketing automation tools
• Detail orientation
• Ability to adapt strategies and tactics to meet changing business requirements

#LI-HYBRID

YOUR ROLE

Customer Success Managers belong to the Commercial team at Shift and are absolutely key to the company’s future success as they engage our customers to drive adoption and demonstrate ongoing value. This critical function is responsible for onboarding new insurers by engaging executives (Claims Director, Head of Fraud, CIO, Head of Compliance etc.) in the launch of Shift’s solutions, driving ongoing adoption, and managing contract renewals.  You will work with the rest of the Shift organisation to uncover new ways to make Shift integrated into the client and to help improve our products.

As a Customer Success Manager, you will be responsible for the global relationship, growth, satisfaction, and retention of the regional portfolio of insurers. Working closely with various internal and external teams, you are continually focused on helping various teams with advice and guidance, ensuring our solutions are successfully implemented, and steadily bringing value to Insurers business.

We are looking for agile team-members who know how to create/manage fruitful and longstanding relationships with ease, and don’t need rigid processes or structure to perform.

YOUR RESPONSIBILITIES

• Drive retentionand growthof clients by understanding their business needs and helping them attain their goals (combined ratio, NPS, etc.)
• Enable successful roll-out of Shift technology solutions to insurers, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in-person
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Collaborateclosely with Sales, Data Science, Project Managers, Partners to support customers, drive the roadmap and run gouvernance, secure renewals and expansion opportunities
• Identify opportunities within your client’s Fraud Detection and Claims management strategy that can be improved via incremental usage of Shift’s products and services;
• Represent the voice of the customer to inform our sales process and product roadmap

QUALIFICATIONS

• Germanand Englishfluency
• At least 5 years of successful experience working within the insurance industry within claims or underwriting
• Or 5+ years SaaS experience managing key & large accountsin the insurance industry
• Excellent communicationskills; you know how to make complex things feel simple;
• Can evolve in a fast-paced and rapidly changing environment;
• Can tailor communication to the customer’s needs with confidence, and can effectively deliver memorable presentations leveraging storytelling skills;
• Can manage multiple accounts simultaneously.

#LI-RH1 #LI-HYBRID 

We are seeking an experienced Business Data Analyst with extensive knowledge of Insurance Solutions or Insurance Industry to join our team. The analyst will be responsible for the accuracy and integrity of Shift’s data landscape that is used to support various data driven initiatives that contribute to business value and enable actionable insights.

The analyst must be a champion of our data, have the skills to build effective reports and actively strive to identify data patterns, gaps, and resolve any data issues. Must be a forward thinker that sees the larger picture; looks beyond the current status and can anticipate future needs for our clients. To ensure success as an Insurance Business Data Analyst, you should exhibit extensive knowledge of data analysis techniques and have prior experience in a similar role at an insurer or with insurance clients. 

YOUR RESPONSIBILITIES

• Be responsible for performing data analysis, collaborating with data scientists, data modelers, data architects, and technical subject matter experts to enhance data collection and storage procedures, and preparing data quality analysis and reports.
•  Develop the processes and procedures necessary to ensure top data quality.
  Evaluate changes to source systems and the impacts from the data and reporting landscape.
• Work closely with technical subject matter experts to understand the source systems and assist in the analysis of data integration and data transformation.
• Support teams with data requirements, source-to-target mappings, and other data-oriented deliverables.
• Consult with data/business owners and teammates to identify all facets of a data issue to help generate a solution as well as understand the potential impacts to processes and systems across the organization. 
• Work directly with business executives to identify areas for improvement.
• Participate in discovery meetings, provide estimates, analyze and validate project requirements and technical specifications, perform impact analysis, and document key issues.
• Troubleshoot job failures with developers, where necessary.
• Support development and monitoring of data quality and data governance processes.
• Identify operational gaps based on potential business usage (i.e. dashboard gaps that could lead to rework, or usage gaps).

QUALIFICATIONS

• 3- 5+ years of experience in insurance with a focus on data and business analysis
• Specific domain expertise in insurance areas such as SIU, Underwriting or Claims Operations.
• Understanding of insurance KPIs and experience in their implementation.
• Demonstrated analytical and problem solving skills.
• Knowledge of data warehousing, business analysis tools, and data management techniques.
• Ability to work in a fast-paced environment, juggle multiple priorities, and be adaptive to change.
• Can quickly assimilate data and communicate complex requirements and issues clearly and concisely
•  Ability to analyze the root cause of a problem and demonstrate good sense when determining impact.
• Effectively work in a collaborative environment across functional teams.
• Excellent organizational, multi-tasking, and time management skills.
• Strong interpersonal communication skills and presentation skills.
• Bachelor’s Degree or equivalent work experience.

Required technical skills:

• Demonstrated expertise in Power BI, including DAX statements and report modeling - or equivalent skills in similar data visualization tools
• Proficiency with Databricks notebooks and data profiling techniques.
• Strong knowledge of relational databases, SQL, and Python.

As a member of Shift Technology's Infrastructure team, your role as a Cloud Operations Team Leader:

Responsibilities:

• Manage a team (2) of Cloud Operations specialists in US
• Will be tasked with serving as the primary point of technical escalation contact
• You will be responsible for being the point of contact for any operational escalations within the organisation.
• Ensure that the Incident management process is running as expected, and that the operations team is handling incidents in a timely and efficient manner.
• Operations team will be responsible for the Incident management process, so need to ensure the process is running as expected.

• Manage support tickets (changes, requests, incidents, etc.) and escalate to the appropriate resolution level.
• Monitor alerts and follow their evolution, escalate as needed.
• Manage cloud infrastructure (Azure, AWS, and OVH) and take care of the infrastructure backup and the backup checks.
• Maintain Linux and Windows systems, network, and security software/equipment.
• Apply security patches to the entire IT infrastructure.
• Deploy new client projects and infrastructure based on established requirements.
• Manage day-to-day infrastructure work and ensure that desktop computers are compliant with security policies.
• Cultivate great co-worker and client relationships.
• Available to work during weekends based on the team’s rotation schedule. (1 in 3 weekends)

Technical Abilities:

• Knowledge and experience working with cloud computing - e.g. Azure or AWS or GCP (Required)
• Networking and firewall expertise - VLANs, Zone based firewalling, IPSec VPN, SSL VPN, URL filtering, IDPS (Required)
• Proficiency in Windows, Office, and Active Directory is required
• Infrastructure security experience - Patch and vulnerability management
• Backup knowledge and experience
• Experience with Infrastructure-as-Code (IaC) tools, such as Terraform or CloudFormation or ARM, for deploying and managing cloud resources. (good to have)
• Understanding of cloud cost management and optimization techniques, including resource tagging, reserved instances, and usage analytics. (good to have)
• Familiarity with monitoring and logging solutions, such as Grafana (Required)
• Experience with Jira ticketing system and Confluence (good to have)
• Familiarity with DevOps methodologies and tools, such as Git, Jenkins and Ansible, for automating software delivery and infrastructure management. (good to have)
• Knowledge of compliance standards and regulations, such as GDPR, HIPAA, and SOC 2, and experience implementing controls to meet these requirements. (good to have)

Soft Skills:

• At least 1 year of experience as a lead is preferred
• Autonomous, dynamic, curious, and eager to learn, always looking to expand your fields of expertise.
• Proactive and take pride and ownership of your work.
• Ability to work under pressure and still deliver excellent service to our customers.
• Maintain a high level of confidentiality, professionalism, and a courteous demeanour when working with clients and internal teams.
• Ability to adapt your work to changing priorities as needed.

Tools:

• Microsoft Azure AD, Intune and Autopilot, Office 365, and G Suite.
• Windows Server, Linux (Centos and Ubuntu), MacOS.
• Microsoft Azure and AWS cloud native services.
• VMWare Data Centres.
• Palo Alto Firewalls, Palo Alto Prisma, Cisco WiFi, Cisco Switches.
• Automation driven - IaC (Terraform), Ansible, Python, Github. 
• Thycotic
• VMWare
• Veeam backups
• Atlassian products - Jira, Opsgenie, Confluence

#LI-REMOTE  #LI-ONSITE  #LI-HYBR

YOUR ROLE

The Customer Success team engages with our customers to drive adoption of our products and demonstrate ongoing value. This critical function is responsible for onboarding new customers by engaging executive teams in the product  launch, driving ongoing adoption, and managing renewals.  You will work with the rest of the Shift organization to uncover new ways to make Shift integrated into the client and to help improve our product.   Applicants need to have a robust background in commercial insurance fraud investigations, including Workers’ Compensation, Commercial Auto, and Commercial Property Insurance, as well as some experience investigating personal lines claim fraud.

YOUR RESPONSIBILITIES

• Drive retention and growth of clients by understanding their business needs and helping them succeed
• Enable successful roll-out of Shift technology to customers, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in-person
• Collaborating closely with our product and product marketing teams and act as a SME for commercial line insurance. In this role, you will play a pivotal part in developing fraud detection scenarios and models that enhance our commercial lines product offerings and align with customer needs
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Identify opportunities for customers to act as Shift advocates (e.g. testimonials, case studies)
• Collaborate closely with Sales, Data Science, PM, Partners to support pilot customers, renewals, and expansion opportunities
• Marshall resources across the Shift organization as needed to support customers’ needs
• Identify opportunities within your client’s Fraud Detection and Claims management strategy that can be improved via incremental usage of Shift’s products and services;
• Represent the voice of the customer to inform our sales process and product roadmap
• Travel and meet with customers onsite to discover and understand their needs and help them develop an onboarding process and map an engagement plan;

YOU'VE GOT WHAT IT TAKES IF YOU

• You bring deep industry knowledge of commercial lines insurance and can act as a Subject Matter Expert (SME) in this area
• Have at least 5 years of successful experience working within the insurance industry within Special Investigations,  claims or underwriting (commercial and personal insurance).
• Have excellent communication skills; you know how to make complex things feel simple;
• Can tailor communication to the customer’s needs with confidence, and can effectively deliver memorable presentations leveraging storytelling skills;
• Can manage multiple accounts simultaneously;
• Have a university degree in a business related field or equivalent experience.

¿Estás buscando una pasantía donde puedas desarrollar tus habilidades de programación y trabajar en soluciones reales? Únete a nosotros en Shift Technology y sé parte de la transformación del sector insurtech a través del poder de la IA.

Como pasante de Ciencia de Datos, trabajarás en una amplia gama de temas, contribuyendo activamente al diseño y evolución de nuestra suite de productos enfocados en la detección de fraudes, la prevención de lavado de dinero y la automatización de reclamos. Estamos dedicados a proporcionar soluciones innovadoras, y serás parte de un equipo con amplia experiencia técnica y profesional en ciencia de datos, ingeniería de datos, codificación, comprensión de negocios e interacciones con clientes. Además, abordamos una variedad diversa de tipos de datos, incluidos datos estructurados, texto no estructurado, documentos e imágenes.

¡Esta oportunidad es perfecta para ti si estás buscando una pasantía de fin de estudios para completar tu grado y estás abierto a considerar un puesto permanente si sientes que Shift es el lugar ideal para comenzar tu carrera!

Lo que harás...

Como miembro de nuestro equipo de ciencia de datos, desempeñarás un papel crucial en la implementación de nuestras soluciones para los clientes, colaborando estrechamente con nuestros expertos técnicos.

Esto es lo que puedes esperar en tu día a día:

• Implementar pipelines de procesamiento de datos para nuestros clientes, manejando tareas como procesamiento de datos por lotes y en tiempo real, limpieza de datos y refinamiento de modelos de detección de fraudes.
• Trabajar estrechamente con los clientes para comprender sus necesidades y comentarios, asegurando que nuestras soluciones cumplan con sus requisitos de manera efectiva.
• Participar en actividades de investigación y desarrollo para impulsar la innovación de productos utilizando tecnologías avanzadas como aprendizaje automático, análisis de imágenes, procesamiento de lenguaje natural, análisis de tendencias y chatbots.
• Colaborar con nuestro equipo de ventas para realizar demostraciones de productos a posibles clientes.
• Si estás listo para tener un impacto significativo en el campo de la ciencia de datos, te invitamos a unirte a nuestro equipo y contribuir a nuestra misión de ofrecer soluciones de vanguardia a nuestros clientes.

Lo que aportas...

• Tienes o estás completando una maestría en Matemáticas, Estadística, Ciencias de la Computación o Investigación de Operaciones (conocimientos en aprendizaje automático y/o Big Data son una gran ventaja).
• Demuestras competencia en programación orientada a objetos.
• Eres hábil combinando sólidas habilidades analíticas con capacidades de síntesis, demostrando un gran ojo para los detalles.
• Puedes escribir código de alta calidad para producción.
• Te sientes cómodo interactuando con clientes y sobresales en la comunicación clara, tanto en inglés como en francés.

PROCESO DE ENTREVISTA

• Entrevista con Recursos Humanos
• Ejercicio de codificación
• Entrevista técnica de 1 hora
• Entrevista con el gerente de contratación de 1 hora

We are seeking a highly motivated and experienced SaaS Enterprise Sales Executive to join our US Property and Casualty sales team.  Shift’s business in the US is expanding quickly, with a culture that is rooted in high performance, results driven and collaboration. We have high expectations and celebrate our wins, recognizing that success comes from planning, hard work and delivering real value to our customers. This role is critical in executing our field-facing activities with Insurance lines of business (Fraud, Underwriting, Claims, Subrogation etc.) as well as fostering collaboration across our internal teams.

The ideal candidate has a proven track record of success in selling vertical software solutions to C-Suite Executives at the largest enterprises in the US.

What You'll Do:

• Prospect and Generate Leads: Identify and qualify new business opportunities
• Develop Territory and Account Strategy: Create and execute effective territory and account plans to achieve and exceed targets. Effectively report on activities, pipeline, and forecasts.
• Drive Customer Engagement: Build and maintain strong, long-lasting relationships with customer stakeholders and C-Suite Executives
• Negotiate and Close Deals: Lead contract negotiations and close deals, ensuring favorable terms and conditions
• Maintain Product Expertise: Ensure a deep understanding of our products across all lines of business, staying updated on industry trends and competitive landscape.
• Collaborate: Work closely with internal teams, including Marketing, Partnerships, Product, Data Science and Customer Success, to ensure a seamless customer experience

What You Bring:

• 7+ years of demonstrated success in meeting or exceeding sales targets year over year, ideally with a sales cycle of 9-12 months
• 5+ years of experience in B2B, vertical software sales to Fortune 500/large enterprise customers
• Extensive background in negotiations, deal strategy & construction
• Excellent communication, presentation and executive engagement skills
• Drive for results with a high standard of quality
• A deep sense of accountability to yourself and your team
• Proven success in coordinate and motivate internal teams to execute a deal
• A growth mindset 
• Knowledge of the Insurance / financial services industry is strongly preferred

#LI-REMOTE

YOUR ROLE

Reporting directly to our Head of Sales DACH, you'll be part of a team that works daily to grow Shift’s solutions new business revenue to Insurance carriers in the DACH region. 

This role will be critical in executing our field-facing activities with Insurance lines of business (Fraud, Underwriting, Claims, Subrogation etc.) as well as fostering internal collaboration across the organization with Pre-Sales, Customer Success, Partner and Delivery. 

We are looking for an experienced and enthusiastic software sales professional who embodies ownership, accountability and high emotional intelligence in their daily engagement.

YOUR RESPONSIBILITIES

• Develop & Implement strategic territory plan to ensure revenue objectives are exceeded
• Lead the sales process, from execution, through issues to forecasting excellence
• Deliver measurable results and outcomes with predictability and efficiency
• Collaborate with Cross functional teams to delight customers
• Execute Demand Generation Activities directly and with Partnernship & Marketing teams
• Ensure Delivery and Value Realization for customers across their lifecycle
• Drive Stakeholder & C-Level Engagement across Shift & its customers.

QUALIFICATIONS

• 6+ years of experience in quota bearing software sales roles
• Knowledge of the Insurance industry within the DACH market
• Extensive background in negotiations and deal strategy
• High ability to read the room, anticipate contingencies and execute accordingly
• Strong drive for results with a high standard of quality
• A growth mindset and an inquisitive learner
• Highly adaptable, ability to work & collaborate in a fast-paced environment
• Willingness to go the extra mile
• Perfect fluency in German (speaking and writing) 
• Professional working proficiency in English

#LI-RH1 #LI-REMOTE

IHRE FUNKTION / ROLLE

Sie berichten direkt an den Head of Sales DACH und werden Teil eines Teams, das täglich daran arbeitet, den Umsatz mit unserer innovativen SaaS-Lösung für Versicherungsunternehmen in der DACH-Region zu steigern.

Diese Funktion ist entscheidend für Erfolg unserer Aktivitäten in unterschiedlichen Versicherungssparten und Abteilungen (Betrug, Regress, Schaden/Leistung, Underwriting, etc.). Gleichzeitig sorgen sie für die koordinierte interne Zusammenarbeit zwischen den Kollegen von Pre-Sales, Support und Delivery sowie mit potentiellen externen Partnern.

Wir suchen einen erfahrenen und motivierten Vertriebsprofi mit Erfahrungen in den Bereichen Business-Software und/oder Versicherungsprozesse. Im täglichen Geschäft zählen  Engagement, Eigenverantwortung, Pro-aktives Vorgehen und  emphatisches und zugleich bestimmtes Handeln.

IHRE AUFGABEN

- Entwicklung und Implementierung einer Strategie für das zugewiesene Kundenportfolio in der Region, um sicherzustellen, dass die Umsatzziele übertroffen werden
- Managen des Verkaufsprozesses, vom Erstkontakt, der Opportunity Development über alle Sales Stages bis hin zum Signing und dem Up-Cross-Selling.
- Detaillierte, vorausschauende und verlässliche Vertriebsplanung mit Salesforce
- Zusammenarbeit mit funktionsübergreifenden Teams, um Kunden zu führen und zu  begeistern
- Business Development: Planung und Durchführung von Akquisitionstätigkeiten; eigenständig und auch in Zusammenarbeit mit dem Marketing und Partnermanagement
- Sicherstellen der Implementierung und und Wertschöpfung Für Kunden während des gesamten Lebenszyklus der Geschäftsbeziehung
- Einbindung aller Stakeholder und von C-Level-Kontakten beim Kunden wie auch bei Shift

QUALIFIKATIONEN

- 5+ Jahre Erfahrung im Software-Vertrieb mit Umsatzverantwortung
- Kenntnisse in der Versicherungsbranche im DACH-Markt
- Erfahrung in Verhandlungen und Entwicklung von Deal-Strategien
- Fähigkeit, komplexe (Deal-)Strukturen zu erfassen, Eventualitäten vorherzusehen und entsprechend zu handeln
- Starker Eigenantrieb für Ergebnisse mit hohen Qualitätsstandards
- Wachstumsorientierte Denkweise und Bereitschaft zum ständigen Lernen
- Bereitschaft sich und neue Situationen und Herausforderungen anzupassen und die  Fähigkeit zur Zusammenarbeit in einem  dynamischen Umfeld
- Bereitschaft, die Extrameile zu gehen
- Verhandlungssichere, fließende und fehlerfreie Deutschkenntnisse in Wort & Schrift
- Verhandlungssichere Englischkenntnisse in Wort & Schrift

#LI-RH1 #LI-REMOTE

YOUR ROLE

Customer Success team engages our customers to drive adoption and demonstrate ongoing value. This critical function is responsible for onboarding new customers by engaging executive teams in the launch, driving ongoing adoption, and managing renewals.  You will work with the rest of the Shift organization to uncover new ways to make Shift integrated into the client and to help improve our product.

YOUR RESPONSIBILITIES

• Drive retention and growth of clients by understanding their business needs and helping them succeed
• Enable successful roll-out of Shift technology to customers, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in-person
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Identify opportunities for customers to act as Shift advocates (e.g. testimonials, case studies)
• Collaborate closely with Sales, Data Science, PM, Partners to support pilot customers, renewals, and expansion opportunities
• Marshall resources across the Shift organization as needed to support customers’ needs
• Identify opportunities within your client’s Fraud Detection and Claims management strategy that can be improved via incremental usage of Shift’s products and services;
• Represent the voice of the customer to inform our sales process and product roadmap
• Travel and meet with customers onsite to discover and understand their needs and help them develop an onboarding process and map an engagement plan;

YOU'VE GOT WHAT IT TAKES IF YOU

• Are a fluent business English speaker 
• Have at least 5 years of successful experience working within the insurance industry within claims or underwriting. 
• Have excellent communication skills; you know how to make complex things feel simple;
• Can tailor communication to the customer’s needs with confidence, and can effectively deliver memorable presentations leveraging storytelling skills;
• Can manage multiple accounts simultaneously;
• Have a university degree in a business related field or equivalent experience.

This role can be fully remote or based hybrid in our office in Boston, MA.

• At least 3 years of experience in software development 
• Solid C# skills 
• Frontend experience - any JS framework (ideally React) 
• You are atrue fullstack: frontend is part of your job, as much as backend!
• Your projects are beautifully designed and cleanly written
• You are dynamic, curious and eager to learn, always looking to expand your fields of expertise
• You are proactive and take ownershipof your work
• You want your work to have an impact: rather than a cog, you see yourself as the engine
• Fluency in English

• 30-minute video interview with our Talent Acquisition Specialist
• 1-hour online test 
• 2x 1-hour technical interviews, one with a Backend dev and one with a Frontend dev
• 1-hour final interview with the Hiring Manager

#LI-RH1#LI-HYBRID #LI-REMOTE