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Jitterbit


itterbit is the API transformation company that accelerates innovation by combining the power of APIs and integration. The Jitterbit API integration platform enables companies to rapidly connect SaaS, on-premise and cloud applications and instantly infuse artificial intelligence into any business process. With Jitterbit, integration moves at the speed of business as needs evolve. Jitterbit has been in business for more than 10 years and 50,000 users trust Jitterbit to connect the digital systems they use every day. A leader in the Gartner Magic Quadrant for Enterprise Integration Platform-as-a-Service, Jitterbit is also ranked #1 in Customer Satisfaction for Cloud Data Integration on G2Crowd.

Headquarter Location:
Alameda, CA
5d

Sr. Software Engineer - Toronto - Remote

JitterbitToronto, ON, Canada, Remote
sqlsalesforcemagentoDynamicsDesignapic++.net

Jitterbit is hiring a Remote Sr. Software Engineer - Toronto - Remote

Company Description

Jitterbit is a market-leading Enterprise Integration Platform as a Service (eiPaaS) & API Management (API-M) solution provider recently recognized by Gartner as a Leader in the Magic Quadrant for the 6th Year in a row!

 Jitterbit helps businesses make faster, more effective decisions by enabling them to unify and exploit data from all sources.

Using the Jitterbit API integration platform companies can rapidly connect SaaS, on-premises and cloud applications and instantly infuse artificial intelligence into any business process. Our intuitive API creation technology enables companies to reuse business-critical applications and data to bring new offerings to market in days, not months.

Job Description

As a leader in accounting integration, eBRIDGE (aquired by Jitterbit) has supplied support to over 37 accounting packages including Microsoft Dynamics, Sage 100, 300, 500 and many more. As a SaaS company our cloud-based integration platform for Small/Mid-Sized businesses supports integration for EDI (Home Depot, Walmart etc), eCommerce stores (Magento, Volusion, ASPDotNetStorefront etc), CRM (Salesforce, Microsoft CRM, Netsuite), and supply chain management.

This role encompasses the responsibility for several software development projects. Additional roles include the management of scheduled commitments and ensuring that project deadlines, scheduled timeframes and quality standards are met. The incumbent of this role reports to the Manager, Product Development.

RESPONSIBILITIES

  • Works in conjunction with other developers to design and build software products
  • Contributes ideas to product development decisions
  • Conducts research to yield state of the art solutions
  • Code and test software products in the development stage
  • Website development (MVC) may be required
  • Co-ordinates with others to meet scheduled commitments

Qualifications

  • 3-5+ years experience
  • Excellent communication and interpersonal skills
  • Excellent analytical and problem solving skills with a strong sense of customer commitment
  • Experience in C#, other .Net languages
  • Exceptional ability to organize, prioritize, and multi-task in a busy environment
  • Expertise in building and maintaining MVC Websites a plus
  • Working knowledge of the Microsoft Windows Environment, MS Visual Studio and Web Services.
  • Experience with SQL Server or Accounting Packages an asset.
  • A College diploma in Computer Science/Programming or related field and 2 years of work experience in related position

 

Additional Information

All your information will be kept confidential according to EEO guidelines.

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5d

Accounting Manager - West - Remote

JitterbitRemote, REMOTE, United States, Remote

Jitterbit is hiring a Remote Accounting Manager - West - Remote

Company Description

Jitterbit is a market-leading Enterprise Integration Platform as a Service (eiPaaS) & API Management (API-M) solution provider recently recognized by Gartner as a Leader in the Magic Quadrant for the 6th Year in a row!

 Jitterbit helps businesses make faster, more effective decisions by enabling them to unify and exploit data from all sources.

Using the Jitterbit API integration platform companies can rapidly connect SaaS, on-premises and cloud applications and instantly infuse artificial intelligence into any business process. Our intuitive API creation technology enables companies to reuse business-critical applications and data to bring new offerings to market in days, not months.

Job Description

Duties and responsibilities including:

·         Manage monthly accounting close, deliverables include revenue recognition, preparation and review of journal entries, reconciliations, and financial reporting.

·         Oversee daily accounting operations, including accounts payable, billing and accounts receivable

·         Prepare and review general ledger account flux analysis to ensure financial data accuracy

·         Assist in financial audit including preparation and review of audit PBC requests

·         Assist Controller with various tax filing and state annual filings

·         Review operating procedures regularly and seek process improvements to ensure operational efficiency

·         Other duties and projects may be assigned base on business needs

Qualifications

·         Bachelor’s Degree in Accounting or Finance or equivalent experience required, CPA is a plus

·         Cumulative accounting experience of 8-12 years, including experience managing month-end close processes, SaaS revenue recognition, and audit

·         Experience with system implementation and process automation/improvements

·         Strong technical skills and experience in financial reporting and US GAAP accounting

·         Strong analytical and problem-solving skills

·         Strong organizational skills, ability to prioritize and multi-task

·         Strong communication skills, ability to effectively collaborate cross teams

·         Knowledge of NetSuite is a plus

·         Intermediate to advance Excel user knowledge

·         Quick learner, with ability to grow with company and take on increased responsibilities

 

Additional Information

iPaaS is a highly competitive, fast moving space.  Our competition varies from small point solutions to large enterprise providers who alternately are partners and competitors.  It is critical that you can comprehend and thrive in this environment

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Jitterbit is hiring a Remote Senior Full Stack Software Engineer - Cloud Applications - US - Remote

Company Description

Want to work for one of the world’s most innovative companies that’s fuelling digital transformation across the globe? Are you looking to develop your skillset with potential for career growth?

Jitterbit is the provider of the most powerful, flexible, & easy to use data and application integration platform. Our software allows companies of all sizes to solve the challenges of application integration, data integration, SaaS integration, and business process integration.

eBRIDGE, a Jitterbit company, is a leader in business software integration that offers a world-class, leading-edge technology platform. As an iPaaS company, our cloud-based integration platform for Small/Mid-Sized businesses supports integration for EDI, eCommerce, CRM, and supply chain management. As a result of our rapid growth, we are looking for a DevOps Engineer!

Job Description

Jitterbit is seeking a Senior Full Stack Software Engineer to join our Cloud Applications team. Jitterbit is an iPaaS (Integration as a Service) and API Management platform who has been recognized in the leader quadrant of Gartner for five straight years.  Our customers use our iPaaS and APIM platform to solve mission critical business problems.  What is our challenge?  To make it easy to integrate our customers’ systems.  In order to do this, we need to build and create a SaaS offering that is reliable, stable, and scalable for our customers.  Do you have the design, architecting, and code-writing capabilities to take on this challenge?  And can succeed in a big way?

ABOUT THE TEAM

The engineering team at Jitterbit believes that the quality of our code reflects directly on us as professionals.  We are relentless about crafting a product that is innovative and delivers a memorable user experience; an experience that is fast and robust.

As a key engineer on our team, you will collaborate with other engineers, product management, and operations solving sophisticated & complex problems.  You will be working with Distinguished Engineers and Architects.

Our culture is fun, fast-paced, performance-oriented, open, and collegial.  We are constantly pushing the technology envelope to the edge!  We are very distributed and our culture is set up to make all of us very effective working remotely.  We believe in hiring talent where it exists.

ABOUT THE JOB

You will be helping us build, design, and architect awesome and new capabilities on our various Cloud Application products.  We are looking for a senior full stack engineer.  You will be working with Angular, TypeScript, Node.js, CSS3, Nginx, Tomcat, Kafka, Elasticsearch, MySQL, Linux, Docker, and Kubernetes; to name a few of the technologies we use in our Cloud Apps team. 

You will have full lifecycle responsibilities to create robust, scalable, and distributed systems that operate flawlessly 24x7x365.  You will have an opportunity to learn new things. We’re always expanding into new areas, exploring new technologies and pushing the frontier of our platform.This is an exciting opportunity to work in a highly innovative environment with new technologies as we continue to extend our market leading position. 

 

 

Qualifications

ABOUT YOU

You are an engineer who can turn ideas into extremely reliable and scalable designs.  You code in such a way that other engineers find your code easy to comprehend, modify, and build upon.  You believe in the power of Integration and APIs to transform how systems are integrated and how applications are built.

You will be successful in this role if you: 

  • Enjoy helping and mentoring others around you as you grow and become a successful engineer and developer

  • Have excellent written and verbal communication skills

  • Are capable of working in a distributed team and able to excel in a remote culture

  • Are self-driven and able to work on key initiatives

  • Take pleasure in making things happen and listen to the input from peers

  • Are able to make data driven decisions

  • Are a believer in a best idea strategy regardless of where or who ideas come from

We are looking for:

  • 6+ years of experience in building large scale distributed applications.

  • Strong experience building multi-tenant SaaS applications

  • Strong problem-solving, debugging, and analytical skills with great attention to detail

  • Experience with Microservices and Cloud-based architectures/design patterns

Technical Skills and Experience:

  • Excellent JavaScript, CSS and HTML authoring skills.

  • Proficiency with Javascript, TypeScript, Java Node.js, or Go.

  • Familiar with application deployment via Docker and/or Kubernetes.

  • Hands-on experience with AWS services such as DynamoDB, S3, or CloudFront.

  • Bonus: Experience using DataDog APM and logging.

  • Bonus: Experience developing and releasing using CI/CD pipelines, such as GitHub Actions.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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5d

Principal Platform Engineer - US - Remote

JitterbitRemote, REMOTE, United States, Remote
sqlDesignapijavac++dockerelasticsearchmysqlkuberneteslinuxbackend

Jitterbit is hiring a Remote Principal Platform Engineer - US - Remote

Company Description

At Jitterbit, our mission is to make apps do more for the people who use them every day.  We make this possible with solutions that democratize integration, making it fast, easy and cost-effective to seamlessly connect your data, apps, and devices.  www.jitterbit.com           

All of our solutions are available on Harmony, the world's fastest cloud integration platform.

Jitterbit is seeking Principal level engineers to join our Platform team.  Jitterbit is an iPaaS (Integration as a Service) and API Management platform that has been recognized in the leader quadrant of Gartner for five straight years.  Our customers use our iPaaS and APIM platform to solve mission-critical business problems.  What is our challenge?  To make it easy to integrate our customers’ systems.  In order to do this, we need to build and create a SaaS offering that is reliable, stable, and scalable for our customers.  Do you have the design, architecting, and code-writing capabilities to take on this challenge?  And can succeed in a big way?

Job Description

You will be helping us build, design, and architect awesome and new capabilities on our iPaas and APIM Platform.  We are looking for a senior backend engineer.  You will be working with (C++ OR Java), Nginx, Tomcat, Kafka, Elasticsearch, MySQL, Linux, Docker, and Kubernetes; to name a few of the technologies we use on the platform. 

You will have full lifecycle responsibilities to create robust, scalable, and distributed systems that operate flawlessly 24x7x365.  This is an exciting opportunity to work in a highly innovative environment with new technologies as we continue to extend our market-leading position. 

Qualifications

You are an engineer who can turn ideas into extremely reliable and scalable designs.  You code in such a way that other engineers find your code easy to comprehend, modify, and build upon.  You believe in the power of Integration and APIs to transform how systems are integrated and how applications are built.


You will be successful in this role if you: 

  • Enjoy helping and mentoring others around you as you grow and become a successful engineer and developer
  • Have excellent written and verbal communication skills
  • Are capable of working in a distributed team and able to excel in a remote culture
  • Are self-driven and able to work on key initiatives
  • Take pleasure in making things happen and listen to the input from peers
  • Are able to make data-driven decisions
  • Are a believer in the best idea strategy regardless of where or who ideas come from

We are looking for:

  • 12+ years of experience in building large-scale distributed applications.
  • Strong experience building multi-tenant SaaS applications
  • Strong problem-solving, debugging, and analytical skills with great attention to detail
  • Experience with Microservices and Cloud-based architectures/design patterns

Technical Skills and Experience:

  • Strong Experience in C++ and Java. Experience with Linux
  • Strong experience with top tier RDBMS such as SQL Server and MySQL
  • Strong experience with database libraries such as Hibernate and JDBI
  • Experience with Apache Server, Apache Tomcat, and Nginx
  • Experience with Docker and Kubernetes
  • Experience with Elasticsearch, Kafka, and LUA scripting is a plus
  • BS/MS degree in Computer Science or a related field, or equivalent experience or other evidence of exceptional ability.

Additional Information

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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5d

Customer Success Manager - West - Remote

JitterbitRemote, Phoenix, Arizona, United States, Remote

Jitterbit is hiring a Remote Customer Success Manager - West - Remote

Company Description

At Jitterbit, our mission is to make apps do more for the people who use them every day.  We make this possible with solutions that democratize integration, making it fast, easy and cost-effective to seamlessly connect your data, apps, and devices.  www.jitterbit.com           

All of our solutions are available on Harmony, the world's fastest cloud integration platform.

Job Description

The best Strategic Customer Success Managers (CSM) are well organized and can track/progress several projects in parallel. They have the ability to work with all functions, including executives, sales, marketing, support, services, partners, and enablement, when coordinating key activities for the success of their customers. This includes engaging with customers initially from kicking off the on-boarding, conducting business reviews, operational reviews, and escalations as necessary. Their greatest skills are having the ability to define an approach or a proposal to address a specific objective, driving toward an outcome through collaboration with multiple parties, and develop strong relationships internally and externally through these engagements.

Quick Summary

The environment for this role is fast-paced, and will be in the corporate spotlight reflecting keen interest by the executive team and the Board of Directors. Team resources will be drawn from several other groups requiring the ability to succinctly and accurately outline the situation for prioritization purposes. A strong predictor of success for a CSM is the ability to coordinate the activities with multiple internal and external constituents. The CSM has no direct staff. He/she must influence others by outlining the business conditions of his/her customers, and drive the organizations (Customer, Partner, & Jitterbit) toward an agreed upon set of objectives, negotiating and making trade offs along the way.

Performance Objectives

  1. Get up to speed with Jitterbit processes and tools: During the first 60 days learn and start using Jitterbit’s process to engage with customers and internal stakeholders/constituents. Including among other activities: how to prep and conduct an On-Boarding Kickoff, a Business Review, an Operational Review; understand what a customer has licensed and understand how the platform is used; document where customers are in their journeys; assess risk and define mitigation plans when necessary; and prepare, drive, & negotiate a handful of renewals;
  2. Manage a portfolio of strategic customers: Engage with a portfolio of customers to understand what initiatives are key to their successes, how customers are organized, and drive toward becoming their trusted advisor. Drive a set of specific plans to ensure customers remain customers and earn the right to grow our footprint when and where possible
  3. Review and understand the contractual agreements in place: Drill down into the specifics of the different agreements executed over the years with his/her customers, extract & communicate what was agreed upon and compare to what is being used. As the relationship extends, present a coherent proposition aligned with customers’ needs and capture what is agreed upon into contractual documents
  4. Collaborate with multiple parties: Capture and communicate effectively with other Jitterbit teams in a virtual environment. Teams include partners, technical support, operations, engineering, marketing, sales, executives, and finance to fulfill customer expectations. Being accountable for activities related to driving toward customers’ success and holding others accountable to ensure deliverables are provided in a timely manner
  5. Command of the Message: Learn and be able to explain what Jitterbit does. Align how Jitterbit’s platform can help customers reach their objectives faster, more efficiently, and with less risk. Uncover new initiatives where Jitterbit could be used. Understand what Jitterbit offers, how it is used at existing customers and how it could be used by his/her customers. Be able to outline the value proposition to existing and new players and tailor the message to the specific industry/domain the customer is in
  6. Command of the Sale: Apply Jitterbit’s methodology to properly forecast and assess risk around renewals and expansions. Drive toward defined renewal rate and expansion target while maintaining an accurate sets of records within Jitterbit’s CRM
  7. Document & communicate customer’s status: Document where each customers are in their journey with Jitterbit, the potential risks associated to an engagement, the overall health of accounts, the Success Plans, proposals, and other key engagement artifacts. Identify customers candidate for marketing/sales engagement - Case Studies, Analyst Reviews, References, etc...
  8. Manage Escalations: When Jitterbit's environment does not respond in alignment with business or technical priorities of our customers manage the communication and drive toward a positive outcome.
  9. Assist in defining the strategy for an account: Work collaboratively with Account Executive to help define and execute the strategy around an account. Research key customer initiatives to better understand their priorities and how Jitterbit can make a difference in their quest for success


 

Qualifications

A CSM for strategic account needs at least 2 to 5 years in customer facing roles where one of the requirements of the position was to coordinate and collaborate with multiple parties to reach a desired outcome. This includes working with most departments within the organization as well as third parties such as partners contributing to a desired outcome. Experience reviewing contracts, negotiating, preparing proposals, and closing the loop on initiatives and programs are key to the success of the CSM.

Additional Information

All your information will be kept confidential according to EEO guidelines.

See more jobs at Jitterbit

Apply for this job

Jitterbit is hiring a Remote Customer Success Manager - East - Remote

Company Description

Want to work for one of the world’s most innovative companies that’s fuelling digital transformation across the globe? Are you looking to develop your skillset with potential for career growth?

Jitterbit is the provider of the most powerful, flexible, & easy to use data and application integration platform. Our software allows companies of all sizes to solve the challenges of application integration, data integration, SaaS integration, and business process integration.

eBRIDGE, a Jitterbit company, is a leader in business software integration that offers a world-class, leading-edge technology platform. As an iPaaS company, our cloud-based integration platform for Small/Mid-Sized businesses supports integration for EDI, eCommerce, CRM, and supply chain management. As a result of our rapid growth, we are looking for a Customer Success Manager!

Job Description

The environment for this role is fast-paced, and will be in the corporate spotlight reflecting keen interest by the executive team and the Board of Directors. Team resources will be drawn from several other groups requiring the ability to succinctly and accurately outline the situation for prioritization purposes. A strong predictor of success for a CSM is the ability to coordinate the activities with multiple internal and external constituents. The CSM has no direct staff. He/she must influence others by outlining the business conditions of his/her customers, and drive the organizations (Customer, Partner, & Jitterbit) toward an agreed upon set of objectives, negotiating and making trade offs along the way.

Performance Objectives

  1. Get up to speed with Jitterbit processes and tools: During the first 60 days learn and start using Jitterbit’s process to engage with customers and internal stakeholders/constituents. Including among other activities: how to prep and conduct an On-Boarding Kickoff, a Business Review, an Operational Review; understand what a customer has licensed and understand how the platform is used; document where customers are in their journeys; assess risk and define mitigation plans when necessary; and prepare, drive, & negotiate a handful of renewals;
  2. Manage a portfolio of strategic customers: Engage with a portfolio of customers to understand what initiatives are key to their successes, how customers are organized, and drive toward becoming their trusted advisor. Drive a set of specific plans to ensure customers remain customers and earn the right to grow our footprint when and where possible
  3. Review and understand the contractual agreements in place: Drill down into the specifics of the different agreements executed over the years with his/her customers, extract & communicate what was agreed upon and compare to what is being used. As the relationship extends, present a coherent proposition aligned with customers’ needs and capture what is agreed upon into contractual documents
  4. Collaborate with multiple parties: Capture and communicate effectively with other Jitterbit teams in a virtual environment. Teams include partners, technical support, operations, engineering, marketing, sales, executives, and finance to fulfill customer expectations. Being accountable for activities related to driving toward customers’ success and holding others accountable to ensure deliverables are provided in a timely manner
  5. Command of the Message: Learn and be able to explain what Jitterbit does. Align how Jitterbit’s platform can help customers reach their objectives faster, more efficiently, and with less risk. Uncover new initiatives where Jitterbit could be used. Understand what Jitterbit offers, how it is used at existing customers and how it could be used by his/her customers. Be able to outline the value proposition to existing and new players and tailor the message to the specific industry/domain the customer is in
  6. Command of the Sale: Apply Jitterbit’s methodology to properly forecast and assess risk around renewals and expansions. Drive toward defined renewal rate and expansion target while maintaining an accurate sets of records within Jitterbit’s CRM
  7. Document & communicate customer’s status: Document where each customers are in their journey with Jitterbit, the potential risks associated to an engagement, the overall health of accounts, the Success Plans, proposals, and other key engagement artifacts. Identify customers candidate for marketing/sales engagement - Case Studies, Analyst Reviews, References, etc...
  8. Manage Escalations: When Jitterbit's environment does not respond in alignment with business or technical priorities of our customers manage the communication and drive toward a positive outcome.
  9. Assist in defining the strategy for an account: Work collaboratively with Account Executive to help define and execute the strategy around an account. Research key customer initiatives to better understand their priorities and how Jitterbit can make a difference in their quest for success

Qualifications

  • You have at least 1 to 3 years of experience in a Customer Success role. 
  • Experience working cross-functionally with multiple departments within the organization as well as third parties such as partners
  • Experience reviewing contracts, negotiating, preparing proposals, and closing the loop on initiatives and programs
  • Ability to juggle multiple projects at once
  • Experience working at a SaaS or software company is a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.

See more jobs at Jitterbit

Apply for this job

10d

Sr. Software Engineer

JitterbitToronto, ON, Canada, Remote
sqlsalesforcemagentoDynamicsDesignapic++.net

Jitterbit is hiring a Remote Sr. Software Engineer

Company Description

Jitterbit is a market-leading Enterprise Integration Platform as a Service (eiPaaS) & API Management (API-M) solution provider recently recognized by Gartner as a Leader in the Magic Quadrant for the 6th Year in a row!

 Jitterbit helps businesses make faster, more effective decisions by enabling them to unify and exploit data from all sources.

Using the Jitterbit API integration platform companies can rapidly connect SaaS, on-premises and cloud applications and instantly infuse artificial intelligence into any business process. Our intuitive API creation technology enables companies to reuse business-critical applications and data to bring new offerings to market in days, not months.

Job Description

As a leader in accounting integration, eBRIDGE (aquired by Jitterbit) has supplied support to over 37 accounting packages including Microsoft Dynamics, Sage 100, 300, 500 and many more. As a SaaS company our cloud-based integration platform for Small/Mid-Sized businesses supports integration for EDI (Home Depot, Walmart etc), eCommerce stores (Magento, Volusion, ASPDotNetStorefront etc), CRM (Salesforce, Microsoft CRM, Netsuite), and supply chain management.

This role encompasses the responsibility for several software development projects. Additional roles include the management of scheduled commitments and ensuring that project deadlines, scheduled timeframes and quality standards are met. The incumbent of this role reports to the Manager, Product Development.

RESPONSIBILITIES

  • Works in conjunction with other developers to design and build software products
  • Contributes ideas to product development decisions
  • Conducts research to yield state of the art solutions
  • Code and test software products in the development stage
  • Website development (MVC) may be required
  • Co-ordinates with others to meet scheduled commitments

Qualifications

  • 3-5+ years experience
  • Excellent communication and interpersonal skills
  • Excellent analytical and problem solving skills with a strong sense of customer commitment
  • Experience in C#, other .Net languages
  • Exceptional ability to organize, prioritize, and multi-task in a busy environment
  • Expertise in building and maintaining MVC Websites a plus
  • Working knowledge of the Microsoft Windows Environment, MS Visual Studio and Web Services.
  • Experience with SQL Server or Accounting Packages an asset.
  • A College diploma in Computer Science/Programming or related field and 2 years of work experience in related position

 

Additional Information

All your information will be kept confidential according to EEO guidelines.

See more jobs at Jitterbit

Apply for this job

Jitterbit is hiring a Remote Strategic Customer Success Manager - East - Remote

Company Description

At Jitterbit, our mission is to make apps do more for the people who use them every day.  We make this possible with solutions that democratize integration, making it fast, easy and cost-effective to seamlessly connect your data, apps, and devices.  www.jitterbit.com           

All of our solutions are available on Harmony, the world's fastest cloud integration platform.

Job Description

The best Strategic Customer Success Managers (CSM) are well organized and can track/progress several projects in parallel. They have the ability to work with all functions, including executives, sales, marketing, support, services, partners, and enablement, when coordinating key activities for the success of their customers. This includes engaging with customers initially from kicking off the on-boarding, conducting operational reviews, and escalations as necessary. Their greatest skills are having the ability to define an approach or a proposal to address a specific objective, driving toward an outcome through collaboration with multiple parties, and develop strong relationships internally and externally through these engagements.

Quick Summary

The environment for this role is fast-paced and will be in the corporate spotlight reflecting keen interest by the executive team and the Board of Directors. Team resources will be drawn from several other groups requiring the ability to succinctly and accurately outline the situation for prioritization purposes. A strong predictor of success for a CSM is the ability to coordinate the activities with multiple internal and external constituents. The CSM has no direct staff. They must influence others by outlining the business conditions of his/her customers, and drive the organizations (Customer, Partner, & Jitterbit) toward an agreed upon set of objectives, negotiating and making trade-offs along the way.

Performance Objectives

  1. Get up to speed with Jitterbit processes and tools: During the first 60 days learn and start using Jitterbit’s process to engage with customers and internal stakeholders & constituents. Including other activities such as: how to prep and conduct an On-Boarding Kickoff, review what a customer has licensed and how the platform is used; document where customers are in their journeys; assess risk and define mitigation plans when necessary; and prepare, drive, & negotiate renewals;
  2. Manage a portfolio of customers: Engage with a portfolio of customers to understand what initiatives are key to their successes, how customers are organized, and drive toward becoming their key contact at Jitterbit. Drive a set of specific plans to ensure customers remain customers and earn the right to grow our footprint when and where possible. Run On-Boarding kickoff within a couple of weeks of assignment of new accounts. Drive toward ensuring the initial project goes live and ensure that customers are enabled, meeting their desired outcomes, and achieving ROI. Quarterly or monthly touchpoints as appropriate to ensure continued positive experience;
  3. Review and understand the contractual agreements in place: Drill down into the specifics of the different agreements executed over the years with customers, extract & communicate what was agreed upon, and compare to what is being used. As the relationship expands, present a coherent proposition aligned with customers’ needs and capture what is agreed upon into contractual documents,
  4. Collaborate with multiple parties: Run regular cadences to capture and communicate effectively with other Jitterbit teams in a virtual environment. Teams include partners, technical support, operations, engineering, marketing, sales, executives, and finance to fulfill customer expectations. Being accountable for activities related to driving toward customers’ success and holding others accountable to ensure deliverables are provided in a timely manner,
  5. Command of the Message: Learn and be able to explain what Jitterbit does within a month of new features being released. Share this info with customers to align how Jitterbit’s platform can help them reach their objectives faster, more efficiently, and with less risk. Uncover new initiatives where Jitterbit could be used. Understand what Jitterbit offers, how it is used by existing customers, and how it could be used by his/her customers. Be able to outline the value proposition to existing and new players and tailor the message to the specific industry/domain the customer is in,
  6. Command of the Sale: Apply Jitterbit’s methodology to properly forecast and assess risk around renewals and expansions on a weekly basis. Meet quarterly defined renewal rate and expansion targets. Identify early potential risk and collaboratively define a mitigation plan to reduce risk of churn,
  7. Document & communicate customer’s status: Document where each customer is in their journey with Jitterbit, the potential risks associated with an engagement, the overall health of accounts, the success plans, proposals, and other key engagement artifacts. Identify customers candidate for marketing/sales engagement - Case Studies, Analyst Reviews, References, etc...
  8. Manage Escalations: When Jitterbit's environment does not respond in alignment with business or technical priorities of our customers manage the communication by stepping without delay and drive toward a positive outcome. Ensure there is an accurate and thorough understanding and communication of the issue escalated,
  9. Assist in defining & executing the strategy for an account: Work collaboratively with the Account Executive to help define and execute the strategy around an account. Research key customer initiatives to better understand their priorities and how Jitterbit can make a difference in their quest for success.

Qualifications

Must be located in the Central or Eastern regions of the United States. A Strategic CSM needs at least 1 year working with enterprise customers, and 5 years in customer-facing roles where one of the requirements of the position was to coordinate and collaborate with multiple parties to reach a desired outcome. This includes working with most departments within the organization as well as third parties such as partners contributing to a desired outcome. Experience reviewing contracts, negotiating, preparing proposals, and closing the loop on initiatives and programs are key to the success of the CSM.

Additional Information

All your information will be kept confidential according to EEO guidelines.

See more jobs at Jitterbit

Apply for this job

Jitterbit is hiring a Remote Senior Full Stack Software Engineer - Cloud Applications

Company Description

Want to work for one of the world’s most innovative companies that’s fuelling digital transformation across the globe? Are you looking to develop your skillset with potential for career growth?

Jitterbit is the provider of the most powerful, flexible, & easy to use data and application integration platform. Our software allows companies of all sizes to solve the challenges of application integration, data integration, SaaS integration, and business process integration.

eBRIDGE, a Jitterbit company, is a leader in business software integration that offers a world-class, leading-edge technology platform. As an iPaaS company, our cloud-based integration platform for Small/Mid-Sized businesses supports integration for EDI, eCommerce, CRM, and supply chain management. As a result of our rapid growth, we are looking for a DevOps Engineer!

Job Description

Jitterbit is seeking a Senior Full Stack Software Engineer to join our Cloud Applications team. Jitterbit is an iPaaS (Integration as a Service) and API Management platform who has been recognized in the leader quadrant of Gartner for five straight years.  Our customers use our iPaaS and APIM platform to solve mission critical business problems.  What is our challenge?  To make it easy to integrate our customers’ systems.  In order to do this, we need to build and create a SaaS offering that is reliable, stable, and scalable for our customers.  Do you have the design, architecting, and code-writing capabilities to take on this challenge?  And can succeed in a big way?

ABOUT THE TEAM

The engineering team at Jitterbit believes that the quality of our code reflects directly on us as professionals.  We are relentless about crafting a product that is innovative and delivers a memorable user experience; an experience that is fast and robust.

As a key engineer on our team, you will collaborate with other engineers, product management, and operations solving sophisticated & complex problems.  You will be working with Distinguished Engineers and Architects.

Our culture is fun, fast-paced, performance-oriented, open, and collegial.  We are constantly pushing the technology envelope to the edge!  We are very distributed and our culture is set up to make all of us very effective working remotely.  We believe in hiring talent where it exists.

ABOUT THE JOB

You will be helping us build, design, and architect awesome and new capabilities on our various Cloud Application products.  We are looking for a senior full stack engineer.  You will be working with Angular, TypeScript, Node.js, CSS3, Nginx, Tomcat, Kafka, Elasticsearch, MySQL, Linux, Docker, and Kubernetes; to name a few of the technologies we use in our Cloud Apps team. 

You will have full lifecycle responsibilities to create robust, scalable, and distributed systems that operate flawlessly 24x7x365.  You will have an opportunity to learn new things. We’re always expanding into new areas, exploring new technologies and pushing the frontier of our platform.This is an exciting opportunity to work in a highly innovative environment with new technologies as we continue to extend our market leading position. 

 

 

Qualifications

ABOUT YOU

You are an engineer who can turn ideas into extremely reliable and scalable designs.  You code in such a way that other engineers find your code easy to comprehend, modify, and build upon.  You believe in the power of Integration and APIs to transform how systems are integrated and how applications are built.

You will be successful in this role if you: 

  • Enjoy helping and mentoring others around you as you grow and become a successful engineer and developer

  • Have excellent written and verbal communication skills

  • Are capable of working in a distributed team and able to excel in a remote culture

  • Are self-driven and able to work on key initiatives

  • Take pleasure in making things happen and listen to the input from peers

  • Are able to make data driven decisions

  • Are a believer in a best idea strategy regardless of where or who ideas come from

We are looking for:

  • 6+ years of experience in building large scale distributed applications.

  • Strong experience building multi-tenant SaaS applications

  • Strong problem-solving, debugging, and analytical skills with great attention to detail

  • Experience with Microservices and Cloud-based architectures/design patterns

Technical Skills and Experience:

  • Excellent JavaScript, CSS and HTML authoring skills.

  • Proficiency with Javascript, TypeScript, Java Node.js, or Go.

  • Familiar with application deployment via Docker and/or Kubernetes.

  • Hands-on experience with AWS services such as DynamoDB, S3, or CloudFront.

  • Bonus: Experience using DataDog APM and logging.

  • Bonus: Experience developing and releasing using CI/CD pipelines, such as GitHub Actions.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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