In the role of a Service Coordinator at Convergint Federal | SigNet Technologies, you will play a crucial role in managing the service operations and coordinating resources to deliver exceptional customer service. This role requires exceptional organizational skills, effective communication, and a strong commitment to ensuring customer satisfaction.
Value and Beliefs of this Role:
The person in this role must provide world-class service to customers, colleagues, and
communities. It requires a person of integrity, self-accountability, commitment to communicate openly and consistently, delivering results and having fun with laughter daily. In this role we want you to grow with us and deliver results as an exceptional Service Coordinator. This job requires a person who remains professional, organized, detail and task oriented, as well as precise, thorough, and collaborative.
Key Responsibilities:
Service Request Management:
Resource Coordination:
Customer Communication:
Documentation:
Inventory Management:
Billing and Invoicing:
Quality Assurance:
Customer Satisfaction:
Reporting:
Compliance:
Other Duties: Other duties assigned within reason of current role previously specified.
Company Benefits and Perks:
Convergint Federal fosters a supportive, accessible, and inclusive environment in which
individuals of different backgrounds and identities can realize their maximum potential within
the company. This role offers a variety of programs and exceptional benefits to our colleagues:
- Company Holidays and Paid Time Off
- Fun & Laughter Day Off
- Medical, Dental & Vision Plan
- Life insurance & Disability Plan
- Wellness Program
- 401K Matching Plan
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Corporate Social Responsibility Day
- And much more…
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