Job Description
About the Role
You will be responsible for:
- Assisting in the acquiring, screening & recruiting agents within his/her team, to ensure only strong agents are on-boarded and engaged.
- Support the training of staff, super agents, and agents to properly adopt product knowledge.
- Agent satisfaction (problem resolution)
- Culture alignment (within the team)
- Leadership development
- Agent performance monitoring and management
- Ensure acquired high-value agents in the region remain in business'
- Managing the retrieval, distribution and repair of terminals
Qualifications
About You
- OND, HND, Bachelor's degree or equivalent work experience, 1+ years of hands-on experience in Sales Operations and or Agent Operations.
- Experience in managing a large number of people and multiple teams
- Proficiency with Microsoft Office Suite'
- Proven track record of communication & analytical skills
- Great people skills and ability to communicate (negative & positive) feedback
- Good organizational skills, knowledge in goal-setting practices
- Problem-solving capabilities to create meaningful strategies to improve agent and team quality.
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