Job Description
We are looking for a new apprentice to join our Knowledge Management Team:
- Starting from: September 2024
- Duration: 1 year
- Languages: English (French + another European language is a +)
- Location: Paris (working remotely is possible)
You will:
???? play a key role in assisting the Knowledge Management team in organizing knowledge inside the company and providing outstanding content and communication to our users.
???? have the opportunity to develop a broad range of soft and hard skills by creating valuable and diverse content in order to enable our growing user base to have a great experience when learning to use the Shippeo tool.
????Some of your responsibilities will include :
- Create, structure, and feed our brand-new public help center with new or updated content.
- Coordinate content creation for our restricted section Helpcenter, in-app learning tool, and downloads section.
- Create, structure, and feed with new content our learning platform with e-learning content (tutorials, videos, pictures, texts, quizzes).
- Providing feedback and supporting the team in evaluating the current content and shaping the future content and communication strategy.
- Participate in ad-hoc communication efforts (newsletters, product documentation…)
Qualifications
- You are a master's student in technical writing, documentation, knowledge management, or similar (Bac + 4-5)
- You can break down complex matters easily into accessible content
- You have basic knowledge of minimalism and structured content writing (DITA standard knowledge is a +)
- You have an eye for aesthetics and ideally design skills
- You are interested in pedagogical content
- You are autonomous in your work and you can multitask
- You have good interpersonal skills
- You are rigorous and organized
- You have excellent writing skills and ideally experience in copywriting, technical writing, or other content production
- You have excellent communication skills (written as well as spoken)
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