Job Description

Key responsibilities:

• Assisting customers to maximise returns on their Dynamics investment
• Developing long lasting and high-quality business relationships with clients by instilling trust and confidence
• Working directly with clients to understand their business strategy, programme requirements & processes
• Demonstrating the future state solution enactment of the articulated programme strategy in the context of Microsoft Dynamics CRM / CRM & related applications and technologies
• Utilising specialist knowledge of business processes and the Microsoft Dynamics / CRM product suite (including related applications and technologies) to support the development and expansion of the solution footprint to meet clients’ articulated business strategy
• Providing solution demonstrations
• Developing original approaches to improve or replace existing processes and procedures
• Designing bespoke solutions
• Documenting the Programme Solution Design
• Supporting Lead Consultants in their review of functional specifications for clients of high complexity and quality, including complex integrations or significant module changes
• Acting as the single point design authority between Solution Architects so that solutions can be developed
• Guiding Client Programme Directors & Project Managers and keeping them informed
• Sharing knowledge with other project team members or other Hitachi Solutions consultants
• Execute assigned responsibilities in a manner consistent with Hitachi Solution Europe Ltd’s Quality Management Policy.

Qualifications

Key competencies:

• Deep functional knowledge of Microsoft Dynamics CRM / CRM solutions & integrations
• Experience of developing customised solutions to complex business problems
• Demonstrable Programme level Solution Architect experience
• Strong working knowledge of Solution and Integration Design
• Relevant Microsoft certifications
• Excellent documentation and communication skills
• A logical approach to problem solving and the structured introduction of change into operational systems
• Ability to multitask and prioritise
• Good interpersonal skills
• Attention to detail

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