Job Description
Summary of the Position
As a Customer Service Agent, your role is to help protect brands from harmful content on various social media platforms and promote a positive community for the brands by issuing responses and removing negative brand sentiments. You will be trained and have experience in analyzing information, conducting content moderation and ensuring a safe experience for all businesses and individuals around the world.
Here’s What You Will Do:
- Use our online platform to monitor content
- Maintain constant communication with your shift manager to resolve any issues or questions
- Rapidly identify any online communication, whether it’s a plain text or a meme and stay up to date with the latest social media trends/lingo
- Ensure the safety of the online community, and that the policies and guidelines are being followed accordingly
- Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner
- Work with various brands from different industries to detect, review and monitor all kinds of content
- Keep up to date with the latest social media trends and emerging social media platforms in the industry
Qualifications
Here’s What You Will Need:
- A High School Diploma or equivalent
- A personal PC/laptop with a working webcam
- General knowledge and interest in various social media platforms (Facebook, Instagram, LinkedIn, Discord, etc)
- A good working home environment with a stable internet connection
- Must have experience in content moderation, customer service (non-voice), or social media/community management
- Any form of experience in social media and marketing is a plus!
- The ability to work an 8-hour shift, on a rotating schedule, and be flexible to work on weekends.
- Excellent communication skills in English, both written and oral. Additional languages are a PLUS!
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