Grip is supported by the Professional Services department, the team that takes care of client-facing processes, ways of working, collaboration consultancy, integrations, and automation as well as overall onboarding and support of end users. This broad responsibility is carried by a number of roles, one of which is the Customer Success Manager. As the direct point of contact for clients and internal stakeholders, the CSM ensures Grip as a platform is fully utilized and clients grow their engagement with our software every day. On the internal side, the CSM ensures all teams are up-to-speed on the software capabilities, where the CSM leverages their engagement with clients to make him or herself as scalable as possible.
What’s Grip?
With the help of Grip (www.grip.tools), companies such as L'Oréal, Coca-Cola and Beiersdorf are automating content production for their entire business. Grip moves classic media creation efforts into the cloud, effectively virtualizing production. The software solution Grip takes care of generating high-quality visuals, at scale, on-demand, and based on data. Brand styles, as well as product look and feel are codified, which ensures an entirely consistent, always on-brand output, no matter who (or what) requests it.
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