Job Description
The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact.
- This is where Data Impact comes in! We collect over 70 billion pieces of data daily which we process and use in innovative monitoring tools destined for the industry professionals.
- Our objective: to enable our clients to define the best strategy, take the best decisions and optimise their execution in real-time
- Today: Data-Impact is a leader in e-retail and omnichannel analytics; a rapidly growing start-up with clients in more than 25 countries, we are looking for new colleagues to join our great team in the USA
- A young but experienced and dynamic team with a resolutely start-up attitude!
- A uniquely diverse and international environment with more than 40 nationalities
- Real career development opportunities
- A friendly, relaxed atmosphere and a climate of mutual trust promoting autonomy and challenges
Responsibilities
Working with the local Data Impact Customer Success managers and the global account manager :
- Onboard and train clients on the tool
- Analyse data to improve customer experience
- Handle and resolve customer requests, problems, and complaints
- Maintain ongoing customer relationships
- Network to identify new needs from our customers and potential business growth
- Minimise customer churn
- Participate in events and forums
Qualifications
- 1 to 3 years proven experience in commercial position (trade manager, e-commerce …) for an FMCG manufacturer,
- Excellent level of English, both spoken and written, is mandatory
- Autonomous, looking for new challenges and accompanying the exploding e-commerce market is a real motivation for you
- Highly organised and able to multi-task
- Passion for service and customer satisfaction
- You are structured and analytical
- You have excellent communication skills
- Ability to work in a dynamic and fast-moving team
- Willingness to travel if required (occasional)
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