-> Taking calls from Hotel Guests and Hotel Staff Members.
-> Adhering to company policy on attendance and use of phone status buttons.
-> Addressing questions and concerns reported by callers.
-> Using internal software to create tickets according to Company standards and procedures.
->Resolving tickets according to company policies.
-> Properly escalating tickets per company policy.
-> When requested, handling e-mail communication with the clients.
-> Provide exceptional customer service to callers.
-> Representing the company, showing a positive image to callers.
-> Following policies and procedures provided during training or supplied by Managers.
-> Meeting or exceeding the expected performance standards.
-> Working well with other GuestTek employees.
-> Attending additional training programs that will be provided and organized by the Company.
-> Other related duties as assigned.
Fluent in English (80% or higher) is a requirement.
Fluency in Arabic, French, German, Spanish, or Turkish languages is an asset.
Basic concepts of Windows, Apple and Android operating systems, and a comfort level of
troubleshooting these topics patiently with a customer over the telephone.
Exceptional Customer Service and communication skills.
Scheduling flexibility (Availability to work either mornings, afternoons, or night shifts, and weekends).
IT certifications will be an asset
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