Job Description
Your Career
The role of the Renewals Account Manager for Cortex is key to ensuring the success of Palo Alto Network’s fast-growing customer base. With goals and quotas aligned directly to customer retention, you are an inside role which is central to positioning renewals and additional software and hardware to current customers. Alongside this, you will work collaboratively with the channel to ensure that customers have a positive and successful experience with their Palo Alto Networks deployment.
Your Impact
- Responsible for renewing contracts focused on our Endpoint and broader Cortex portfolio. Your portfolio includes Cortex XDR, Xpanse, XSOAR, and XSIAM
- Work in tandem with the Cortex Sales Teams to understand the customer environment & identify the customer need
- Excellent ability to communicate with an array of internal teams
- Manage all Cortex maintenance and subscription renewals in your territory
- Quote generation, including the creation of coterminous quotes
- Upsell to multiyear Cortex renewals by positioning value to the customer
- Diligently follow up with Regional Sales Managers, Inside Sales, channel partners and end-users to bring in renewals before the expiration
- Submit accurate and timely forecast through Salesforce.com
- Work within existing renewals database and collaborate with Sales Operations and IT to drive process and systems improvements and best practices
Qualifications
Your Experience
- Experience in managing customer renewal install base for assigned Enterprise and Commercial accounts
- Experience working with Channel Partners
- Track record of achieving sales goals and objectives
- Experience using Salesforce.com for forecasting and CPQ for quoting
- Enthusiastic, driven and confident - ability to clearly and persuasively articulate the company’s mission, product and business opportunity
- Ability to learn new technology quickly, adapt to changing needs and possess strong analytical skills
- Ability to quickly build productive relationships in a fast-paced, performance-driven environment
- Strong time management and interpersonal skills
- Spanish and English language proficiency
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