Job Description
Serves the Global Team within Revenue Operations by setting processes and procedures for other functional teams. Provides pre- and post-sales adjacent support and has in-depth functional and technical knowledge of Turnitin products and platforms. Provides consultative guidance for Sales and Client/Customer Success team members, partnering closely with all members of the team to enable the Customer/Prospect to accept products & services with the Company. This includes providing bespoke tailored product conversations, working on procurement & customer documentation, attending meetings, and attending conferences/events as needed.
Role Responsibilities
- Promotes best practices of product usage and knowledge dissemination from the global team to other Go-to-Market (GTM) functional areas
- Provides technical and in-depth product sales support to Sales and Client/Customer Success teams to meet revenue and growth objectives
- Working with Sales Enablement and Product Marketing, responsible for development and delivery of product demonstrations targeting multiple verticals, personas and audiences - supporting the sales lead to craft a bespoke high impact consultation which will resolve the customers pain points and provide an effective compelling solution
- Draft and respond to functional and technical elements of proposal/procurement requests including RFIs/RFPs for the GTM teams
- Responsible for performing client/customer needs assessments and solution finding sessions, including technical questionnaires to be completed during the sales process
- Travel to onsite meetings throughout the assigned region for on-site prospect and customer presentations to support as requested, addressing technical questions and ensuring any pending questions are handled afterwards
- Work with Customer Onboarding and Client/Customer Success teams to ensure strategic customer success and transitions by identifying needs, contract terms, and technical requirements from the Customer; work together to provide solutions to customer problems and technical hurdles
- Work with Customer Success and Sales teams to manage the Trial/Pilot/Proof of Concept programmes for prospective clients in the sales cycle
- Responsible for representing the product value add, both technically and functionally to customers at events such as conferences, on-site visits, demonstrations, etc.
- Support teams with subject matter expertise on topics such as Privacy, Information Security, etc.
- Progresses own personal and professional development and mastery of key topics relevant to the proactive direction of the business
Qualifications
Requirements/Qualifications
- 5+ years of relevant work experience
- Service driven self-starter
- Strong interpersonal, communication, and discussion skills
- Demonstrated sales and objection handling skills
- Strong written communication skills
- Excellent conference call presence
- Proven ability to work effectively with a team
- Understanding of the professional educational system within the APAC global region
- Familiarity with use of Mac and Windows OS, G-Suite & Microsoft Office business applications, Adobe Acrobat Pro, and Salesforce
- APAC hours
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