About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.

With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

Are you a UI/UX Designer eager to make an impact and showcase your skills on a global stage? Join our dynamic team, where you'll not only transform ideas from concept to reality but also have the chance to mentor junior designers, helping them grow while honing your own expertise. We’re seeking an experienced UI/UX Designer to be part of our passionate, fast-paced team dedicated to educating and securing the world in cybersecurity. Here, you’ll collaborate with talented professionals to design innovative solutions that captivate and engage diverse audiences. If you thrive in a collaborative environment and are excited to contribute to a meaningful mission, this role is for you.

Duties and responsibilities

• Define the Experience Vision: Shape the experience vision for the OffSec Learning Platform by understanding how learners want to interact with the platform and visualizing ways to deliver a seamless, engaging learning journey.
• Develop Platform Standards: Establish platform principles, standards, and experience guardrails to create a cohesive and purposeful end-to-end experience for users.
• Serve as UX Advisor: Act as the primary UX expert, advising the organization on principles, standards, and best practices to elevate user experience across teams.
• Design and Innovate: Plan and implement new, user-focused designs for our online learning platform, public-facing website, and collateral materials to ensure a consistent brand experience.
• Enhance Existing Interfaces: Continuously optimize existing UI designs, ensuring that the platform evolves with user needs and stays intuitive.
• Collaborate with Stakeholders: Engage with stakeholders to understand their business goals and objectives, aligning UX efforts with overall company priorities.
• Translate Requirements into Solutions: Translate technical and business requirements into intuitive, user-centered designs that support learner success and business outcomes.
• Infuse Creativity and Design Insight: Blend creativity with a strategic awareness of design elements to deliver impactful, engaging experiences.
• Prototype New Ideas: Develop prototypes for new product ideas, enabling quick feedback and iterative improvement.
• Validate Ideas Through Testing: Conduct testing of new ideas before full implementation to ensure usability, alignment, and effectiveness.
• Lead Ongoing User Research: Engage in continuous user research to inform design decisions, capture insights, and refine user experiences.
• Own and Maintain the Design System: Manage the Design System, ensuring it remains current, cohesive, and aligned with platform standards.

Qualifications

• 5-8 years of experience as a lead UI-UX Designer or similar role
• 2 years of experience in video processing
• Knowledge of Figma, Adobe range of products including XD, Photoshop, Illustrator, InDesign, Acrobat
• Conduct/lead user-centered UX testing sessions to gather insights and validate design decisions.
• UI design portfolio
• Knowledge of Usability Factors in Human Computer Interaction.
• Bachelor’s degree in relevant field
• Excellent interpersonal and communication skills
• Ability to discuss and explain design options
• Detail oriented
• Critical thinker
• Problem solver and customer-centered

Working conditions

This role is a contract to hire position.

Work hours for this position are flexible and will be performed from a home office. 

Must be located in Philippines. 

Physical requirements

The employee is required to have close visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer screen, extensive reading, and visual inspection involving small defects. This is sedentary work. Exerting up to 10 lbs of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. 

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is a leading SaaS company with a world-class platform focused on professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s platform includes a cyber range and unique hands-on learning capabilities that help organizations and governments fill the cybersecurity talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere. With customers in over 150 countries and team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team comprises diverse, internationally published authors, conference speakers, and seasoned information technology professionals from the private sector and governments worldwide.

Are you excited about our mission and what we do? Apply and join us!

About the Job

You will be a primary quota carrier and a member of our elite-performing North America sales team, responsible for accounts in our growing enterprise business.  North America is one of OffSec’s top-performing markets, with a ton of upside potential and growth possibilities.  This mature territory requires a smart, high-energy, and hyper-driven sales professional.

This includes working with and creating new partnerships and direct sales motions, including following up on inbound sales leads, up-selling existing customers, and developing new opportunities.  We are a fast-paced environment, working in high-velocity sales opportunities.  Our products are HIGHLY DIFFERENTIATED; there is nothing like them in the market.

Duties and responsibilities

• You will establish a vision and plan to guide your short--, mid-, and long-term approach to your accounts.
• You will consistently deliver ARR targets while providing a fantastic experience to our customers.
• Develop and execute sales strategies and tactics to generate pipeline, drive sales opportunities, and deliver repeatable and predictable bookings.
• Land, adopt, expand, and deepen sales opportunities with your assigned accounts.
• Explore the full spectrum of relationships and business possibilities across the client’s entire information technology organization, focusing on cybersecurity professionals.
• Become a thought leader of OffSec's products.
• Expand relationships and orchestrate complex deals across more diverse business stakeholders.
• Holistically embrace, access, and utilize partner and alliance relationships to identify and open new opportunities.
• Work as a team to ensure the most efficient use and deployment of resources. Provide timely and insightful input to other internal departments.
• Position OffSec as a partner that helps strengthen the client's overall security posture with target stakeholders.
• Champion OffSec to prospective clients and partners during sales presentations, events, and product demonstrations.
• Experience working with Salesforce is required.  We also use Gong and LinkedIn Sales Navigator as sales tools.  
• Maintain an accurate monthly sales forecast.
• Bring your strategies, learnings, and ideas to advance OffSec's values, unique culture, and vision for the future.
• Territory includes large enterprise and strategic partner accounts across North America.

Qualifications

• You have 7+ years of direct enterprise sales experience selling B2B enterprise SaaS, e-learning, or technical training solutions to enterprise companies across North America and Canada.
• You have 3+ years selling cybersecurity solutions.  
• You have previous experience utilizing partners, channels, and alliances to sell more successfully and overachieve your quota.
• You have a measurable track record in new business development and over-achieving sales targets.
• Experience in successfully selling during the market creation phase.
• Proven track record of successfully closing six-figure B2B SaaS, e-learning, or technical training solutions to prospects and customers in the enterprise space.
• Experience in the “C” suite, strong executive presence and polish, and excellent listening skills.
• Experience with target account selling, solution selling, and/or consultative sales techniques; knowledge of MEDDPICC, Challenger, CoM, or Win by Design methodologies is a plus.
• Bachelor's degree; MBA a plus or equivalent experience.
• Self starter mentality with a proven track record in end 2 end sales cycles
• Strong operating Rhythm : Pipeline Generation 
• High performant characteristics: Goal oriented,strong work ethic, strong communication skills, honest, adaptable , ownership and adaptability 
• Preferably located in the United States.

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office. 

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the JobWe are seeking a dynamic and results-driven Field & Demand Generation Marketing Manager to lead impactful marketing initiatives across the EMEA regions. In this role, you’ll drive awareness, generate demand, and fuel pipeline growth through strategic campaigns and expertly executed events.

Duties and responsibilities

• Develop and implement high-impact B2B campaigns and tactical marketing programs that drive awareness, increase demand and generate pipeline and bookings.
• Oversee attendance at regional and local events, trade shows, and conferences, ensuring optimal showcasing of OffSec’s brand and solutions.
• Ideate and maintain a robust calendar of events and thematic campaigns, maximizing audience engagement across the EMEA regions.
• Maintain direct alignment with sales teams and regional partners with regards to all pre- and post-event communication, marketing-driven campaigns, and event promotion strategy.
• Evaluate campaign and event impact and ROI, leveraging data-driven insights to optimize future investments and refine strategies.
• Establish clear, actionable objectives for each initiative such as targeted lead flow and pipeline generation.
• Tailor global marketing materials and campaigns to resonate with diverse local audiences, ensuring cultural and linguistic relevance.
• Make data-driven decisions to run tests and optimize campaign performance, providing ongoing feedback and performance reporting to applicable stakeholders for continuous campaign improvement.

Qualifications

• Reside in an EMEA country and willing to travel frequently across the region to manage events.
• 5+ years in field marketing, demand generation, or a related role, ideally within B2B technology, enterprise software, cybersecurity, or education/training sectors.
• Proven ability to work independently in a fast-paced environment, managing multiple projects with competing deadlines.
• Exceptional team player with strong verbal and written communication skills.
• Creative problem-solver with a strategic mindset and an eye for detail.

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office.

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.

With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

Reporting to the Chief Revenue Officer (CRO), the SVP of Marketing will lead OffSec’s global marketing organization, driving strategies and execution across enterprise and consumer audiences. This critical role will focus on scaling the company’s marketing efforts in alignment with its growth trajectory, targeting both mature and emerging markets. The SVP will be responsible for demand generation, customer acquisition, product marketing, field and partner marketing, brand building, and community engagement. The ideal candidate will have the leadership experience and hands-on approach to guide the marketing function and ensure it matures into a world-class operation, with the potential to evolve into a Chief Marketing Officer (CMO) role.

Duties and responsibilities

Demand Generation and B2B Customer Acquisition

• Demand Generation:
• Design and execute a comprehensive, global B2B demand generation strategy targeting enterprise customers, focusing on building a high-quality sales pipeline.
• Develop account-based marketing (ABM) campaigns to engage and convert key enterprise accounts.
• Leverage data and analytics to measure campaign performance and continuously optimize for conversion rates and return on investment.
• B2B Customer Acquisition:
• Build and implement innovative strategies to attract and acquire enterprise customers in cybersecurity, government, and education sectors.
• Collaborate with Sales to align on ICP (Ideal Customer Profile) targeting, lead scoring, and pipeline generation goals.
• Enhance the marketing-sales handoff process to ensure seamless conversion from marketing-qualified leads (MQLs) to sales-qualified leads (SQLs).

Product Marketing

• Develop and execute go-to-market strategies for new product launches and feature updates, ensuring alignment with company goals.
• Create compelling value propositions, messaging, and positioning that resonate with both B2B and B2C audiences.
• Build a robust competitive analysis framework to identify market trends, customer needs, and differentiators.
• Equip the Sales and Customer Success teams with high-quality enablement materials, including product overviews, ROI calculators, case studies, and presentations.
• Serve as a liaison between Product, Content, Sales, and Marketing to ensure consistent communication of customer feedback and market insights.

Field and Partner Marketing

• Field Marketing:
• Develop regional marketing strategies to support field teams in key geographies, including localized campaigns, events, and account-specific initiatives.
• Organize and execute industry events, trade shows, and OffSec-hosted webinars to enhance brand visibility and drive engagement.
• Partner Marketing:
• Collaborate with channel and technology partners to co-develop marketing strategies that expand reach and drive joint revenue opportunities.
• Build scalable co-marketing programs with partners, including joint webinars, events, and demand-generation campaigns.

Brand Building and Thought Leadership

• Strengthen OffSec’s brand as a leader in cybersecurity training and thought leadership.
• Elevate the brand’s emotional resonance with enterprise, government, education, and individual audiences globally.
• Lead PR efforts to amplify OffSec’s voice among cybersecurity practitioners and business decision-makers.

Customer Acquisition and Optimization

• Drive customer acquisition and web traffic for B2C and B2B sales through ad optimization, SEO/SEM, and funnel conversion strategies.
• Leverage analytics tools to test, measure, and optimize marketing initiatives.
• Develop and execute campaigns that drive measurable growth in new customer acquisition and expand lifetime value (LTV).

Community Engagement

• Build and engage OffSec’s passionate, global user community through events, campaigns, and digital experiences.
• Develop programs to foster customer advocacy and loyalty, leveraging the strength of OffSec’s brand.

Team Leadership and Development

• Recruit, develop, and retain a high-performing marketing team.
• Foster a culture of accountability, creativity, and data-driven decision-making.

Qualifications

Experience

• 10+ years of marketing leadership experience, with a strong focus on enterprise B2B marketing, demand generation, and customer acquisition.
• Proven ability to scale growth-stage companies from $100M to $300M, preferably in private equity-backed environments.
• Experience with SaaS, managing the customer lifecycle, and marketing to B2B and B2C audiences.
• Track record of working in a private equity-backed company focusing on strong EBITDA growth.
• Expertise in field and partner marketing, including co-marketing initiatives.
• Demonstrated success in developing and launching product marketing strategies and programs.

Technical and Strategic Expertise

• Deep knowledge of B2B demand generation, ABM, and the use of marketing automation tools (e.g., Marketo, HubSpot, Salesforce).
• Proficiency in analytics-driven marketing, funnel optimization, and ad performance tracking.
• Familiarity with leveraging third-party research firms (e.g., Gartner, Forrester) to enhance brand credibility.
• Cybersecurity and training/education experience preferred, but not required 

Leadership

• A strategic thinker with hands-on execution skills and the ability to lead from the front.
• Experience managing and inspiring distributed teams in a fast-paced, entrepreneurial environment.

Other Attributes

• Exceptional written and verbal communication skills.
• Strong interpersonal skills with a collaborative mindset.
• Passion for building communities and engaging with a global user base.

Why Join OffSec?

OffSec is a market-leading cybersecurity training and certification company, with a unique blend of enterprise and direct-to-consumer businesses. The company is poised for tremendous growth and offers the opportunity to shape its marketing function into a best-in-class operation. As SVP of Marketing, you will play a pivotal role in scaling the company to new heights and expanding its impact worldwide.

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office.

Direct reports

This position will have multiple direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

The Sr. Software Engineer will join the software development team in designing and implementing the development of our consumer-facing, high-traffic, e-commerce web platform.  We are looking for front end, back end, and fullstack developers from junior to mid-level.

Duties and responsibilities

• Develops software solutions by identifying user and system requirements for a new customer-facing, high-traffic, e-commerce web platform
• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
• Proposes and enforces best practices for software development lifecycle
• Proposes coding standards and guidelines for the team to follow and enforce them through code review process
• Supports and develops software engineers by providing advice, coaching and educational opportunities
• Collaborates with team to brainstorm and creates new ideas and solutions
• Designs the new web platform where security is part of the design consideration from the start
• Ensures that the platform is designed and coded so ongoing deployment, support and maintenance can be streamlined, following the CI/CD process 
• Performs technical analysis to support the effective and efficient development efforts
• Writes code for key modules of the platform
• Designs testing methodology including automated unit testing of the platform modules; able to do some testing if/when needed
• Communicates on project/task status clearly and effectively with the management team, development team, and project managers
• Moves fast, bias towards action, follows the cycle of coding, iterating, testing, deploying and optimizing websites
• Other duties as needed

Qualifications

• Minimum 5 years of programming experience, including REST API and primarily Node JS with typescript.
• Excellent MySQL, Postgresql and ElasticSearch skills with hands-on experience
• Hands-on experience of designing and architecting high traffic consumer e-commerce websites 
• Experience with CICD tools, Git, Jira
• Web application security (OWASP) 
• Experience working with queuing tools (e.g. RabbitMQ)
• Experience working with large remote team
• Hands on experience with agile development process
• Hands on experience of having worked on a large scale e-commerce platform
• Hands on experience with AWS web services
• Experience with CSS, Javascript and HTML
• Strong attention to detail and excellent problem-solving skills
• Broad website/software/application development skills
• DevOps skills are highly preferred 

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office. Must be located in Philippines.

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.

With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

Offensive Security is looking for a financial analyst to join the FP&A team. The financial analyst will be responsible for tracking, maintaining and reporting company-wide KPI, actual vs budget reporting and assisting in various financial projects.

Duties and responsibilities

• Provide in-depth analysis of actual vs budget for bookings, units and operational costs
• Manage all tasks related to sales and marketing commissions, including implementing new comp plans and ownership of CaptivateIQ (commission automation tool)
• Update headcount forecast in Adaptive tool
• Reconcile data sources from different sources and combine them into integrated reports for management reporting
• Assist in developing KPIs for different business units, maintaining them on monthly / quarterly basis and communicating results to business stakeholders   
• Other ad hoc reporting and analysis to support the organization

Qualifications

• 2+ years of experience in accounting and finance
• Experience with excel, google sheets, ability to write lookup formulas
• Experience with Adaptive, Netsuite, Looker, Sales Force or other similar tools a plus
• Detail-oriented with superior organizational skills. Able to navigate between multiple projects, meet deadlines, and process ad hoc requests
• Ability to work well in a fast changing, high growth, early-stage technology environment
• A fast learner, enjoys learning new skills and tools on a regular basis
• A self starter, proactive in getting assignments completed on time
• Works well with people in different timezones, across cultures
• Resourceful, innovative mindset, enjoys learning new things/technologies in order to find solutions

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office.

Physical requirements

The employee is required to have close visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer screen, extensive reading, and visual inspection involving small defects. This is sedentary work. Exerting up to 10 lbs of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. 

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is a leading SaaS company with a world-class platform focused on professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s platform includes a cyber range and unique hands-on learning capabilities that help organizations and governments fill the cybersecurity talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With customers in over 150 countries and team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team comprises diverse, internationally published authors, conference speakers, and seasoned information technology professionals from the private sector and governments worldwide.

Are you excited about our mission and what we do? Apply and join us!

About the Job

You will be a primary quota carrier and a member of our elite-performing EMEA sales team, responsible for accounts in our growing Southern Europe business.  EMEA is one of OffSec’s top-performing and fast-growing markets, with the entire team exceeding their targets and receiving invites to OffSec’s Sales President’s Club in 2023.  This mature territory has over-achieved performance in the last several years and requires a smart, high-energy, and hyper-driven sales professional.

This includes working with and creating new partnerships and direct sales motions, including following up on inbound sales leads, up-selling existing customers, and developing new opportunities.  We are a fast-paced environment, working in high-velocity sales opportunities.  Our products are HIGHLY DIFFERENTIATED; there is nothing like them in the market.

Duties and responsibilities

• You will establish a vision and plan to guide your short--, mid-, and long-term approach to your accounts.
• You will consistently deliver ARR targets while providing a fantastic experience to our customers.
• Develop and execute sales strategies and tactics to generate pipeline, drive sales opportunities, and deliver repeatable and predictable bookings.
• Land, adopt, expand, and deepen sales opportunities with your assigned accounts.
• Explore the full spectrum of relationships and business possibilities across the client’s entire information technology organization, focusing on cybersecurity professionals.
• Become a thought leader of OffSec's products.
• Expand relationships and orchestrate complex deals across more diverse business stakeholders.
• Holistically embrace, access, and utilize partner and alliance relationships to identify and open new opportunities.
• Work as a team to ensure the most efficient use and deployment of resources. Provide timely and insightful input to other internal departments.
• Position OffSec as a partner that helps strengthen the client's overall security posture with target stakeholders.
• Champion OffSec to prospective clients and partners during sales presentations, events, and product demonstrations.
• Experience working with Salesforce is required.  We also use Gong, Zoominfo, and LinkedIn Sales Navigator as sales tools.  
• Maintain an accurate monthly sales forecast.
• Bring your strategies, learnings, and ideas to advance OffSec's values, unique culture, and vision for the future.
• Territory includes large enterprise and strategic partner accounts across EMEA.

Qualifications

• You have 7+ years of direct enterprise sales experience selling B2B enterprise SaaS, e-learning, or technical training solutions to enterprise companies across France, Italy , Spain and Portugal 
• You have 3+ years selling cybersecurity solutions  
• You have previous experience utilizing partners, channels, and alliances to sell more successfully and overachieve your quota.
• You have a measurable track record in new business development and over-achieving sales targets.
• Experience in successfully selling during the market creation phase.
• Proven track record of successfully closing six-figure B2B SaaS, e-learning, or technical training solutions to prospects and customers in the enterprise space.
• Experience in the “C” suite, strong executive presence and polish, and excellent listening skills.
• Experience with target account selling, solution selling, and/or consultative sales techniques; knowledge of MEDDPICC, Challenger, or Win by Design methodologies is a plus.
• Bachelor's degree; MBA a plus or equivalent experience.
• Self starter mentality with a proven track record in end 2 end sales cycles
• Strong operating Rythm : Pipeline Generation 
• High performant characteristics: Goal oriented, strong work ethic, strong communication skills, honest, adaptable , ownership and adaptability 
• Preferably located in Spain / Portugal 

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office. 

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.

With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

Are you a UI/UX Designer eager to make an impact and showcase your skills on a global stage? Join our dynamic team, where you'll not only transform ideas from concept to reality but also have the chance to mentor junior designers, helping them grow while honing your own expertise. We’re seeking an experienced UI/UX Designer to be part of our passionate, fast-paced team dedicated to educating and securing the world in cybersecurity. Here, you’ll collaborate with talented professionals to design innovative solutions that captivate and engage diverse audiences. If you thrive in a collaborative environment and are excited to contribute to a meaningful mission, this role is for you.

Duties and responsibilities

• Define the Experience Vision: Shape the experience vision for the OffSec Learning Platform by understanding how learners want to interact with the platform and visualizing ways to deliver a seamless, engaging learning journey.
• Develop Platform Standards: Establish platform principles, standards, and experience guardrails to create a cohesive and purposeful end-to-end experience for users.
• Serve as UX Advisor: Act as the primary UX expert, advising the organization on principles, standards, and best practices to elevate user experience across teams.
• Design and Innovate: Plan and implement new, user-focused designs for our online learning platform, public-facing website, and collateral materials to ensure a consistent brand experience.
• Enhance Existing Interfaces: Continuously optimize existing UI designs, ensuring that the platform evolves with user needs and stays intuitive.
• Collaborate with Stakeholders: Engage with stakeholders to understand their business goals and objectives, aligning UX efforts with overall company priorities.
• Translate Requirements into Solutions: Translate technical and business requirements into intuitive, user-centered designs that support learner success and business outcomes.
• Infuse Creativity and Design Insight: Blend creativity with a strategic awareness of design elements to deliver impactful, engaging experiences.
• Prototype New Ideas: Develop prototypes for new product ideas, enabling quick feedback and iterative improvement.
• Validate Ideas Through Testing: Conduct testing of new ideas before full implementation to ensure usability, alignment, and effectiveness.
• Lead Ongoing User Research: Engage in continuous user research to inform design decisions, capture insights, and refine user experiences.
• Own and Maintain the Design System: Manage the Design System, ensuring it remains current, cohesive, and aligned with platform standards.

Qualifications

• 3-5 years of experience as a lead UI-UX Designer or similar role
• Hands on experience with Figma
• Knowledge of Adobe range of products including XD, Photoshop, Illustrator, InDesign, Acrobat
• Conduct/lead user-centered UX testing sessions to gather insights and validate design decisions.
• UI design portfolio
• Knowledge of Usability Factors in Human Computer Interaction.
• Bachelor’s degree in relevant field
• Excellent interpersonal and communication skills
• Ability to discuss and explain design options
• Detail oriented
• Critical thinker
• Problem solver and customer-centered

Working conditions

This role is a contract to hire position.

Work hours for this position are flexible and will be performed from a home office.

Must be located in the EMEA Region.

Physical requirements

The employee is required to have close visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer screen, extensive reading, and visual inspection involving small defects. This is sedentary work. Exerting up to 10 lbs of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. 

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.

With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

OffSec is looking for a self-driven, highly motivated and organized Project Manager/Scrum Master for our Project Management Team. The role will likely be split evenly between two areas of responsibility.

Scrum Master

In this area, the person will be responsible for managing the sprints and associated tasks for up to two software development teams, facilitating all meetings/Scrum ceremonies, mentoring and motivating the teams to improve their processes and eliminate impediments. Must have software development project management experience, and a strong sense of organization, attention to detail, and a proven ability to guide others to deliver outstanding results in a timely manner.  The position will help the team perform at their highest possible level, protecting the team from distractions both internal and external.

Project Manager

In this area, the person will be responsible for managing up to 3 medium-sized projects, which will typically be related to those of their development team(s). They’ll need to work with stakeholders across the organization to get agreement on project definition and goals, identify all the work needed, build project plans based on available resources, report on progress and productivity, and coordinate release activities.

Duties and responsibilities

• Leads multiple software development teams, employing Agile Scrum methodologies to deliver business value efficiently. Prioritizes collaboration with product managers to ensure alignment with business objectives.
• Engages in project, capacity, and roadmap planning, demonstrating flexibility and fostering strong team collaboration, particularly with engineering, infrastructure, and DevOps teams.
• Determines and manages tasks, issues, risks, and action items.
• Facilitates technical and Scrum meetings to advance project goals. Requires expertise in JIRA for task management, with Monday.com experience preferred.
• Acts as a primary communicator, effectively managing project-related information within the team and the wider organization, ensuring all stakeholders are kept informed.
• Provides visibility into delivery targets, commitments, and progress at weekly calls with management and stakeholders.
• Works with the Product Owner and stakeholders to prepare for product launches, including setting the launch date, creating launch checklists, and overseeing launch activities on the go-live date.
• Documents and updates project and process-related documentation.
• Facilitates various meetings related to ongoing operations and project execution.
• Ensures team(s) maintain focus on quality and consistent deliveries.
• Skilled in enhancing team efficiency and driving continuous improvement, with the ability to broadly understand technical concepts, though the actual technical responsibilities are overseen by Development Leads.
• Serves as a dynamic team motivator and leader, committed to removing obstacles, resolving or escalating issues proactively, and cultivating a productive environment where team members feel empowered and have a strong sense of ownership.
• Remove obstacles and create clarity and consensus to lead decisions on end-to-end solutions.
• Embraces a culture of excellence and continuous improvement, leading by example and encouraging knowledge sharing among team members.
• Demonstrates an attitude of team focus to accomplish overall project goals, maintaining a ‘we’re all in this together’ approach.

Qualifications

• BS/BA in related field or equivalent combination of relevant experience and education
• 3-5 years previous experience in Project Management or using Agile methodology
• At least 1 year of experience working with engineering or development teams
• Preferred basic familiarity with technical IT related topics including: programming, networking, webservers and VMWare.
• Strong analytical, planning and organizational skills, with the ability to effectively multi-task.
• Excellent spoken and written communication as well as receptive listening skills.
• Experience working with global teams in varying time zones and remote locations.
• Ability to accomplish goals by managing and influencing individuals to meet deadlines on time.
• Proven experience implementing standard project management and SDLC methodologies and best practices.
• Ability to juggle multiple projects and tasks. Demonstrated knowledge of project management concepts and techniques required.
• Experience using Slack, Jira, Confluence, and Monday.com
• Willing to work non-traditional hours (nights, weekends, holidays, as needed).
• Strong knowledge in the G Suite of products: Gmail, Drive, Docs, Sheets, Slides
• Comfortability or experience working on a Mac machine.

Working conditions

This role is a full-time salaried position. Work hours for this position are Europe or US day-shift and will be performed from a home office.

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.

With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

Job Purpose

The Software Engineer will join the software development team in designing and implementing the development of our consumer-facing, high-traffic, e-commerce web platform.  We are looking for front end, back end, and fullstack developers from junior to mid-level.

Duties and Responsibilities

• Develops software solutions by identifying user and system requirements for anew customer-facing, high-traffic, e-commerce web platform
• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
• Proposes and enforces best practices for software development lifecycle
• Proposes coding standards and guidelines for the team to follow and enforce them through code review process
• Supports and develops software engineers by providing advice, coaching and educational opportunities
• Collaborates with team to brainstorm and creates new ideas and solutions
• Designs the new web platform where security is part of the design consideration from the start
• Ensures that the platform is designed and coded so ongoing deployment, support and maintenance can be streamlined, following the CI/CD process 
• Performs technical analysis to support the effective and efficient development efforts
• Writes code for key modules of the platform
• Designs testing methodology including automated unit testing of the platform modules; able to do some testing if/when needed
• Communicates on project/task status clearly and effectively with the management team, development team, and project managers
• Moves fast, bias towards action, follows the cycle of coding, iterating, testing, deploying and optimizing websites
• Other duties as needed

Qualifications

• Minimum 2-3 years of programming experience, including REST API, Python, Django, and VueJS experience.
• Excellent MySQL, Postgresql and ElasticSearch skills with hands-on experience
• Hands-on experience of designing and architecting high traffic consumer e-commerce websites 
• Experience with CICD tools, Git, Jira
• Web application security (OWASP) 
• Experience working with queuing tools (e.g. RabbitMQ)
• Experience working with large remote team
• Hands on experience with agile development process
• Hands on experience of having worked on a large scale e-commerce platform
• Hands on experience with AWS web services
• Experience with CSS, Javascript and HTML
• Strong attention to detail and excellent problem-solving skills
• Broad website/software/application development skills
• DevOps skills are highly preferred 

Working Conditions

• This position is remote and must be located in Philippines.
• This position requires accessibility to Offensive Security systems and interfaces, and adherence to all security protocols and policies.

Direct Reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.

With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us

About the Job

The Support Technical Engineer will join the software development team in supporting content publishing by working with both engineering and content developers to get the content to the databases and environments for testing and production via CI/CD operations.

Duties and Responsibilities

• Provide data support working within tight deadlines
• Development, administration, and maintenance of CI/CD pipelines
• Provide support to developers with query or DDL enhancements.
• Communicates on project/task status clearly and effectively with internal team, the management team, development team, and project managers
• Develop and assist with database queries for content releases to the platform.
• Technical documentation and knowledge sharing inside and outside the team
• Identify bottlenecks in existing processes and take ownership on improving workflow
• Resolve technical issues, analyze root cause, and determine corrective and preventative actions
• Research new tools to simplify and improve existing processes 
• Work with developers to establish best practices
• Moves fast, bias towards action, follows the cycle of coding, iterating, testing, deploying and optimizing websites
• Other duties as needed

Qualifications

• 3+ years of database development experience
• 3+ years of application developer and/or devops experience
• Works well with people in different timezones, across cultures
• Hands-on experience with MySQL table design, querying, indexing, and debugging
• Strong communication skills for both listening and responding in a timely manner
• Strong logical thinker, capable of identifying issues through sound logical derivations
• Strong analytical skills, ability to methodically use hypothesis-driven approach to solve problems associated various data issues
• Concise and clear written and verbal communications skills
• Extremely good with attention to detail
• Experience working with GIT versioning and best security and development practices  
• Experience in Node.js is preferred
• Understanding of Microservice architecture based on 12-Factor application development practices
• A self starter, a go getter, a creative and practical problem solver

Work Location and Hours

This role is a full-time salaried position. It is a fully remote position located in the Philippines. Work hours for this position are flexible and will be performed from a home office.

Direct Reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.

With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

As the Global Head of Sales Enablement, you will be responsible for developing, maintaining, and executing a robust sales enablement strategy, with a key focus on Command of the Message (CoM). The ideal candidate will have extensive experience in building, implementing, and enabling an enterprise sales motion that integrates CoM as a cornerstone of success.

This leadership role is vital to ensuring that all sales teams and client-facing roles across the globe are equipped with the skills, knowledge, and resources needed to drive revenue growth. Your work will be pivotal in aligning the global go-to-market strategy with actionable and measurable sales enablement programs that empower teams to succeed in a competitive and rapidly evolving market.

Duties and responsibilities

You will be responsible for driving the global enablement strategy by:

• Command of the Message Ownership: Lead the creation, maintenance, and deployment of CoM across all sales teams, ensuring consistent messaging and strategic alignment in every customer interaction.
• Sales Motion Implementation: Develop, implement, and optimize a comprehensive enterprise sales motion that integrates CoM and supports global revenue growth.
• Enablement Program Development: Build scalable enablement programs and tools for sales teams, ensuring they have the resources needed to excel at every stage of the sales cycle.
• Collaboration with Leadership: Partner closely with Sales, Marketing, and Product leadership to ensure enablement strategies align with overall go-to-market initiatives.
• Global Training and Onboarding: Design and deliver global onboarding programs, as well as continuous training to keep sales teams up-to-date on product offerings, competitive landscape, and sales methodologies.
• Sales Tools and Technology: Ensure that sales teams have access to the right tools and technology to maximize productivity and effectiveness.
• Performance Metrics: Track, measure, and report on the effectiveness of enablement programs, using data-driven insights to optimize and iterate strategies.
• Cross-Functional Alignment: Ensure clear communication and alignment between Sales, Marketing, Product, and Customer Success teams to maintain consistency in messaging and customer engagement.
• Travel: Open to travel as needed to support enablement initiatives, training sessions, and team collaboration.

Qualifications

• 5+ years of experience in Sales Enablement, with a deep understanding of the Command of the Message (CoM) framework or similar methodologies.
• Proven experience in developing and scaling enterprise sales processes globally, with a focus on measurable impact.
• Strong expertise in building and executing sales enablement programs that enhance performance across global teams.
• Comprehensive understanding of sales operations, processes, and tools to create high-impact enablement strategies.
• Exceptional leadership and collaboration skills, with the ability to influence senior leaders and cross-functional teams.
• Excellent verbal and written communication abilities, capable of conveying complex ideas to diverse audiences
• Data-driven mindset with a proven ability to assess enablement program effectiveness and drive continuous improvement.
• Experience in a global role with a distributed workforce is highly desirable.

Preferred Experience

• Prior experience in technology or cybersecurity-related fields.
• Experience in coaching and mentoring global sales teams.
• Familiarity with MEDDPIC or similar sales methodologies.

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office.

Physical requirements

The employee is required to have close visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer screen, extensive reading, and visual inspection involving small defects. This is sedentary work. Exerting up to 10 lbs of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. 

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About Offensive Security 

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere. 

With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

Offensive Security is looking for Sales Development Representatives (SDR) as we continue to build our team in the Asia Pacific Region. You will identify and qualify both inbound and outbound opportunities. You will be on the phone talking with prospects and you have the desire to compete and win. The SDR will be the first contact for OffSec prospects and customers on their journey for their cyber security training and certification. Successful SDRs will possess a demonstrated ability to develop strong business relationships and work ethic. We offer growth and visibility across the entire organization!

Responsibilities

• You will source new opportunities through creative outbound methods using tools like LinkedIn Navigator, Salesforce, ZoomIno.
• Create weekly prospecting plans outlining how you will have success with your account team
• Set up quality meetings for supported account executives
• Able to adapt strategies dynamically based on internal and external feedback

Qualifications

• A people person and a good listener, always ask good questions.
• Self-driven and able to make prospecting plans towards building strong sales pipelines
• Capability to execute aligned sales and prospecting cadence
• 3+ Years of business development or quota carrying sales experience
• Familiar with sales methodologies like MEDDPICC or equivalent
• Previous sales or business development experience covering one or multiple eastern Asia countries.
• Fluent in both English and Mandarin is a must
• Familiar with sales tools (ZoomInfo, LinkedIn Sales Navigator)
• MUST SPEAK ENGLISH AND MANDARIN

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office. Must be located in Taiwan.

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.

With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

The Data Analyst will join the data team in designing and building business insights for both internal stakeholders and external customer facing insights.

Duties and responsibilities

• Provide data analysis and analytical support to internal stakeholders to identify strategic business questions, key metrics, and actionable insights
• Build actionable reports, dashboards, automations, and metrics to monitor and improve customer experience and performance of our business
• Perform ad hoc analysis and reporting as needed from various business departments
• Create views using SQL from existing data tables
• Proactively identify data issues that need to be fixed and perform detailed data verification and analysis

Qualifications

• 3+ years hands-on experience with data analysis using SQL tables and writing SQL queries
• Excellent SQL skills; ability to create views involving multiple tables with complex business logic. Python is a plus.
• Experience in data analysis and visualization; developing pre-defined KPIs; ability to communicate reports and KPIs to business stakeholders.
• Experience with Looker, Tableau or other similar tools a plus
• Detail-oriented with superior organizational skills. Able to navigate between multiple projects, meet deadlines, and process ad hoc requests.
• Strong analytical skills and logical thinker, ability to methodically use hypothesis-driven approach to solve problems associated various data analytic issues
• Ability to work well in a fast changing, high growth, early-stage technology environment
• A fast learner, enjoys learning new skills and tools on a regular basis
• A self starter, proactive in getting assignments completed on time
• Works well with people in different timezones, across cultures
• Resourceful, innovative mindset, enjoys learning new things/technologies in order to find solutions
• BS in Computer Science, Engineering, Math, Economics or related field a plus?

Working conditions

This role is a full-time salaried position. Work hours for this position will be 9:00 AM - 5:00 PM EASTERN TIME and will be performed from a home office.

Physical requirements

The employee is required to have close visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer screen, extensive reading, and visual inspection involving small defects. This is sedentary work. Exerting up to 10 lbs of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. 

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.

With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

The Student Success Technical Services (SSTS) plays a crucial role in providing technical support and mentorship to OffSec learners (learners), ensuring a smooth and effective learning experience across OffSec’s platforms. You will be responsible for troubleshooting technical issues, guiding learners through OffSec's learning materials, and providing support in key areas such as networking, Linux, and Windows systems. In this role, you will collaborate with cross-functional teams to enhance processes, validate product features, and contribute to successful learner outcomes.

This role is a full-time salaried position with a flexible shift work schedule, including evenings and weekends.

Duties and responsibilities

• Provide general and technical support for learners via chat and email, ensuring timely resolution of issues.
• Offer technical support for networking, Linux, and Windows systems, helping learners troubleshoot and resolve problems.
• Mentor learners by providing guidance on OffSec’s foundational learning materials.
• Grade exams for OffSec certifications, ensuring accuracy and fairness.
• Test, verify, and validate OffSec products, lab systems, and their features to ensure quality and functionality before release.
• Collaborate with cross-functional teams to troubleshoot issues, achieve common goals, and drive successful outcomes.
• Take initiative in developing, improving, and implementing processes that enhance operational efficiency and scalability.
• Ability to work a flexible schedule, including shifts, holidays, and overtime as required.
• Perform other duties as needed to support the success of learners and OffSec’s initiatives.

Qualifications

• BS Degree of Computer Science or Information Security
• Strong knowledge of networking, virtualization, Linux, and Windows systems.
• Excellent written and verbal communication skills to provide clear and effective support via chat and email.
• Strong analytical and investigative skills with attention to detail for troubleshooting and resolving technical issues.
• Experience in guiding or mentoring individuals in cybersecurity subjects.
• Ability to develop and improve processes to drive operational efficiency.
• Excellent interpersonal and customer service skills
• A strong belief and understanding of being a team player in a remote working environment

Desired Skills

• A growth mindset fosters a commitment to continuous learning, embracing challenges and opportunities for improvement.
• Strong attention to detail, with excellent analytical and investigation skills.
• Knowledge and familiarity with networking, virtualization systems, and operating systems, including Windows, Linux, and others.
• Experience with scripting and automation using languages such as Bash, Python, PowerShell, JavaScript, and others.
• Prior experience in working remotely.
• Prior experience in tech support or a similar role.
• Experience with ticketing systems, social networks, and network monitoring tools.
• Relevant technical or IT certifications are a plus.

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office.

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About the OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is a leading SaaS company with a world-class platform focused on professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s platform includes a cyber range and unique hands-on learning capabilities that help organizations and governments fill the cybersecurity talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.

With customers in over 150 countries and team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team comprises diverse, internationally published authors, conference speakers, and seasoned information technology professionals from the private sector and governments worldwide.

Are you excited about our mission and what we do? Apply and join us!

About the Job

You will be a primary quota carrier and a member of our elite-performing Americas strategic sales team, responsible for accounts across Latin America (LATAM).  The Americas is one of OffSec’s top-performing and fast-growing markets; however, LATAM is an emerging market for OffSec.  This role requires a smart, high-energy, and hyper-driven sales professional with an entrepreneurial mindset.  This is a quota-carrying role, but it has the potential to lead to sales management for the right individual, if desired. 

This includes working with and creating new partnerships and direct sales motions, including following up on inbound sales leads, up-selling existing customers, and developing new opportunities.  We are a fast-paced environment, working in high-velocity sales opportunities.  Our products are HIGHLY DIFFERENTIATED; there is nothing like them in the market.

Duties and responsibilities

• You will establish a vision and plan to guide your short--, mid-, and long-term approach to your accounts.
• You will consistently deliver ARR targets while providing a fantastic experience to our customers.
• Develop and execute sales strategies and tactics to generate pipeline, drive sales opportunities, and deliver repeatable and predictable bookings.
• Land, adopt, expand, and deepen sales opportunities with your assigned accounts.
• Explore the full spectrum of relationships and business possibilities across the client’s entire information technology organization, focusing on cybersecurity professionals.
• Become a thought leader of OffSec's products.
• Expand relationships and orchestrate complex deals across more diverse business stakeholders.
• Holistically embrace, access, and utilize partner and alliance relationships to identify and open new opportunities.
• Work as a team to ensure the most efficient use and deployment of resources. Provide timely and insightful input to other internal departments.
• Position OffSec as a partner that helps strengthen the client's overall security posture with target stakeholders.
• Champion OffSec to prospective clients and partners during sales presentations, events, and product demonstrations.
• Experience working with Salesforce is required.  We also use Gong, Zoominfo, and LinkedIn Sales Navigator as sales tools.  
• Maintain an accurate monthly sales forecast.
• Bring your strategies, learnings, and ideas to advance OffSec's values, unique culture, and vision for the future.
• Territory includes large enterprise and strategic partner accounts across Mexico, Central America, and South America.

Qualifications

• You have 7+ years of direct enterprise sales experience selling B2B enterprise SaaS, e-learning, or technical training solutions to enterprise companies across LATAM.
• You have 4+ years selling cybersecurity solutions  
• You have previous experience utilizing partners, channels, and alliances to sell more successfully and overachieve your quota.
• You have a measurable track record in new business development and over-achieving sales targets.
• Experience in successfully selling during the market creation phase.
• Proven track record of successfully closing six-figure B2B SaaS, e-learning, or technical training solutions to prospects and customers in the enterprise space.
• Experience in the “C” suite, strong executive presence and polish, and excellent listening skills.
• Experience with target account selling, solution selling, and/or consultative sales techniques; knowledge of MEDDPIC, Challenger, or Win by Design methodologies is a plus.
• Bachelor's degree; MBA a plus or equivalent experience.
• MUST be located in Mexico City, Mexico.

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office. 

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

As a Strategic Consulting Director at OffSec, you will focus on accelerating OffSec’s revenue growth among our largest enterprise prospects and customers, and ensure they are set up for long-term success with OffSec through both selling and operational support activities.

Duties and responsibilities

Success in this role is based on progressive revenue growth attainment within your aligned area. In this role, your day-to-day at OffSec will include activities such as:

• Partnering with the CRO and SVP, Global Sales, on business building and operations, creating Go-To-Market strategy, identifying approaches to break into and break open new accounts and market segments for OffSec, supporting field team alignment and daily execution, quota attainment and accurate forecasting. 
• Defining top sales plays and new use cases aligned to GTM strategy and identify and design new assets that can be readily re-leveraged and tailored to forward account progress.  Proactively solves for peripheral use case needs to unlock more business opportunities.  
• Contributing to new pipeline generation with proactive solution hypothesis creation/iteration on top accounts and leveraging your network to access key senior decision-makers within top tier accounts.
• Being a proactive co-owner of account strategy and execution with your Account Executive and Senior Leadership counterparts.  Internally, you will conduct account planning, strategy sessions, white space analysis and more on a regular basis.  Externally, you will lead consultative conversations with senior-level decision-makers at our prospects and customers to understand their strategic business objectives and transformation needs, and create alignment on how a combination of OffSec consulting and technical offerings can solve.  
• Working closely with your customers, senior leadership and post-sale teams to create customers’ OffSec roadmap for success. Create and maintain C-Level relationships and serve as an executive bridge between the customer and OffSec to help them identify and recognize successes and returns on their investment.

Qualifications

• Advanced knowledge of GTM strategy components and demonstrated partnership with Senior Leadership on supporting successful execution that leads to significant year-over-year revenue increases during SaaS-company hyper growth stage
• Proficient in supporting Senior Sales Leadership in building and scaling newly formulated Sales teams to fast revenue contribution impact. Adept at in-cycle coaching and broader best practice training deployment in conjunction with Enablement and other cross-functional teams to force multiply.  
• Adept at working cross-functionally to share and focus on best practices and create efficiencies to help progress individual cycles as well as force multiply to others
• Expert-level fluency in consultative and evangelical selling approaches and execution to drive net-new business and seven-figure deals among C-level decision-makers who may not realize they have a problem nor assigned budget for your value proposition before meeting you  
• Advanced use of techniques to identify and communicate the “art of the possible” for our prospects and customers and get them excited about near- term and future- state potential business impact - developing a roadmap for the prospect to facilitate both the initial sale as well as initiative upsell motions.  
• Advanced creation and application of techniques and assets that generate team efficiencies, enhances personalized selling motions and creates forward-progress to generate more revenue. Examples may include, but not limited to - solution hypothesis development and iteration, champion deck development and iteration, workshopping, storyboard development, phasing model development, etc.   
• Advanced understanding of sales and qualification methodologies such as Command of Message, MEDDPICC or similar, with demonstrated use and impact on application in day-to-day selling motions that have increased revenue growth and unstuck stalled deals. Fluent in guiding pricing strategies to support different types of sales cycles based on their motion - e.g,. value-based, RFP-based, evangelical or traditional sale - and buyer persona.
• Strong consulting and account management skills that lead to trusted advisor status, both internally as well as to C-level decision-makers, founded in creating a deep knowledge base for yourself to draw from and apply day-to-day
• Strong partnership approach, demonstrating deep engagement with your AEs and Sales Leadership - you will work side-by-side throughout all sales stages
• Ability to pattern recognize from other SaaS hypergrowth stage companies, what is working, what is not working, formulate perspective and execute on how we continuously evolve all of the above and more

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office.

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About Offensive Security

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.

With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

Hi Product Managers! We have a growing distributed team of project & product management, and software web developers located throughout North America and Europe.  We are designing and building our web platform that  is the foundation for the day-to-day sales, marketing and student learning activities.  It will be a high-traffic, consumer-facing, e-commerce web platform employing all the new modern software development technology, processes, and tools. Are you passionate about building a platform to help deliver the world’s best cybersecurity training, striving to close the talent gap in cybersecurity today? Are you looking to work in a culture where people treat each other like family and love what they do? Are you excited about being scrappy, always innovating to find creative, practical, and efficient solutions? This might be for you! 

Our team is growing and needs individuals with the grit to inspire, craft, and execute amazing new visions for our training product portfolio. Come be a partner with our  engineering, sales, marketing and customer success teams, help create the future of cybersecurity workforce development, training and education products, automate the mundane, embrace the creative, and deliver delightful learning experiences for our learners and customers..

Excited about our mission and what we do? Apply and join us!

Duties and responsibilities

• Understand company and product strategy and develop roadmap for your team to achieve the product strategy
• Gain a deep understanding of values we want to deliver to our learners and customers, and translate those values via great user experience and delightful, functional and efficient features.
• Understand business results to achieve, and use that information to develop detailed product requirements, including documents like MRDs or PRDs to clearly articulate the problems the product is solving, and how it is differentiated vs. competition.  Leverage best practices and industry standards wherever appropriate. 
• Understand business outcomes sufficiently well in your product line to be able to prioritize roadmap items to drive the biggest business results
• Builds, edits and maintains the product specs consisting of user stories, business rules.  Defines user stories (including pre-conditions and acceptance criteria) and provides clarifications necessary to assist the team with their story estimates and sequencing
• Reviews and prioritizes the product backlog as part of the preparation work for iteration or sprint planning, including coordination of dependencies with other product managers, if the case. During the planning meeting, the product manager communicates story detail and priorities and ensures the team agrees on the plan 
• Collaborates with their team and any other stakeholders in the sprint / iteration demo
• Collaborates on execution plans with technical leads, product managers, other product managers and project managers for each sprint, based on in-depth understanding of the product roadmap, technology needs, and development, testing, and deployment lifecycles
• Participates in all phases of software development (from concept to design to test to deploy to monitor to defect resolution)
• Cultivates an environment where team members are empowered and demonstrates a strong sense of ownership
• Communicates effectively, written, verbal, structured and unstructured to keep all the stakeholders in the loop on project status
• Develops, measures and monitors key metrics to know how the team is doing, the projects are progressing, and quality of the deliverables and code
• Encourages sharing of knowledge and leads by example
• Demonstrates an unwavering commitment to excellence, team culture, and living the OffSec values

Qualifications

• Good business acumen in understanding business outcomes and how to deliver business impact through products
• Minimum of 2 - 3 years of experience as product manager for a high growth B2B or B2C ecommerce products, experience with SaaS products, LMS, online training products highly desired.
• Minimum of 2 years of experience working in agile software development teams playing role of product managers
• Experience working at fast-paced, high growth companies
• Good sense for product design and user experience and Figma experience a +
• Good understanding of the software development life cycle
• Good knowledge of tools for managing software development (ie. ticketing and documentation systems as Jira and Confluence, prototyping tools such as Moqups, Balsamique, Adobe XD or similar)
• Good cross-disciplinary collaboration experience between engineering, product management, project management, technical operations, and internal stakeholders
• Experience with working with a software team following the agile development lifecycle
• Experience with e-learning platform, management consulting, and business school education highly appreciated
• Exceptional verbal and written communication skills, influencing skills
• Solid emotional intelligence and people skills
• Exceptional attention to detail and follow-up
• Results-oriented, self-motivated, proactive self-starter with a passion for delivering high quality software in a high-performance team environment

Working conditions

• This position is remote and will be performed from a home office; preferably in the Eastern to European time zones. 
• Team members are located throughout North America and Europe.
• This position requires accessibility to Offensive Security systems and interfaces, and adherence to all security protocols and policies.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

An OffSec Student Mentor is responsible for providing support and guidance to OffSec students via live chat, support email and grading exams.  Exam grading will be based on the certification(s) the individual has achieved.  Based on the candidate’s strengths and preferences, duties will include supporting various project assignments such as online/remote course training, vulnerable machine testing, wiki creation, troubleshoot network connectivity and software development.

The Student Mentor role is a full-time salaried position with shift work required, including evenings and weekends. The shift hours for this position would be a set schedule of 40 hours, which can include weekends and holidays. 

Duties and responsibilities

• Engage, collaborate and help learnerson the OffSec Community Platform through live chat and email support
• Present live stream videos or webinars for concept demonstration, machine walkthroughs, or topics related to cybersecurity
• Participate in projects including, but not limited to, curriculum and learning path designs, reviewing new courses, and implementing new tools and systems, etc.
• Grade exams
• Test, configure, deploy, and troubleshoot OffSec lab systems and machines
• Create and maintain department document guidelines, procedures and processes
• Complete daily tasks while providing learner support in a timely and satisfactory manner
• Assist cross-functional teams as needed
• Ability to work a shift schedule
• Travel internationally to help present at conferences or customer locations when needed 

Qualifications

• OSCP certification 
• CyberSecurity mindset for creative and innovative problem solving
• Must be able to speak, read, write and comprehend English with full fluency
• 3+ years of well-rounded IT experience, including at least 2 years in server-side technologies and management, as well as experience operating and troubleshooting Linux and Windows
• Familiarity with enterprise-level networking configuration
• Familiarity with defense cybersecurity, such as SOC, IR, TH, MITRE D3FEND, and NICE/NIST framework, is a plus.
• A strong drive to continually improve customer experience, success, and engagement, leveraging data and metrics.
• Excellent interpersonal and customer service skills
• Strong attention to detail, with excellent analytical and investigation skills
• Ability to work unsupervised in a fast-paced environment with tight deadlines
• A strong belief and understanding of being a team player in a remote working environment
• Ability to travel internationally without restriction as needed.

Desired Skills

• Experience in teaching and mentoring 
• Excellent written and verbal communication skills.
• Strong knowledge of networking, virtualization, Windows, storage, and backup
• Prior experience working remotely
• Experience working with customer service ticketing system(s)
• Strong problem-solving skills

Working conditions

This role is a full-time salaried position with shift work required, including evenings and weekends. The shift hours will be determined by the student mentor manager.

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec 

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

The Enterprise Customer Success team provides the foundation for a long-term partnership with our OffSec Enterprise clients regarding the training and certifications they have purchased. You will be guiding new and existing Enterprise accounts through education, setup, and the successful onboarding of our offerings into the account. As an Enterprise Customer Success, you will serve as a liaison with OffSec sales and customer support teams, as well as other cross functional departments for our Enterprise clients. You will own a portfolio of customers and their subscription health, driving the utilization of the OffSec Training Library and our training courses in line with the customers desired outcomes and goals.

Duties and responsibilities

• Act as primary contact for Enterprise clients and establish strong partnership with stakeholders within client organizations.
• Refer Enterprise clients to sales if the clients intend to purchase more OffSec offerings.
• Ensure that client inquiries and issues are dealt with in an efficient manner; inform management and sales representative(s) of any problems that may arise.
• Manage adherence to client expectations to ensure they receive the maximum benefit from our training and certification offerings.
• Drive early success for our new Enterprise clients and ensure a positive and productive start to a long relationship through specific proactive outbound efforts: account setup and customer onboarding.
• Facilitate activities for clients including regular call reviews, training and certification updates, and presentations to clients.
• Develop client success plans, identifying business goals and success measures, and driving the achievement of key milestones.
• Scheduled account reviews with sales representative on status.
• Establish and follow escalation procedures when necessary, ensure resolution and client satisfaction.  
• Log inbound and outbound inquiries in the ticketing system to ensure accurate reporting of volume and documentation of issues.
• Work collaboratively with all peers and stakeholders to influence customer experience improvements.
• Other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent
• 2-5 years in a customer facing support role, with enterprise corporate or government clients.
• Excellent organization, project management, and time management skills.
• Superior verbal and written communication skills.
• Exhibit exceptional interpersonal skills and professionalism.
• Ability to learn new technology quickly and efficiently.
• Ability to work in a fast-paced environment, meeting deadlines and managing multiple clients at a time.
• High attention to detail and analytical mindset.

Working conditions

This role is a full-time salaried position. Must be able to work Eastern Time Zone hours. 

Location

Must be based in South Africa

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.