Job Description
We are looking for an experienced Account Manager to join the VanOnGo team!
As an Account Manager you will play a crucial role in ensuring the success of our clients by managing their experience with our last-mile logistics platform. You will also be responsibile for fleet management to enhance the overall efficiency and performance of the delivery process. This role requires a combination of excellent customer relationship skills, technical proficiency, and a deep understanding of logistics operations.
Responsibilities:
- Build and maintain strong, long-lasting relationships with key clients to understand their business needs, goals and challenges.
- Act as the main point of contact for clients, addressing inquiries and providing timely support.
- Build trusted network of logistics partners and couriers
- Onboard new logistics partners and couriers
- Conduct onboarding sessions to familiarize clients with our fleet management solutions.
- Provide training sessions to ensure clients maximize the potential of our technology.
- Collaborate with internal teams to resolve technical or operational challenges.
- Analyze key performance indicators to measure the success of fleet operations.
- Generate regular reports for clients, highlighting achievements and recommending improvements.
- Provide feedback to internal teams for product enhancements and improvements.
Qualifications
- Proven experience in customer success management, preferably in a technology, logistics or fleet management industry.
- Knowledge of the Romanian last mail delivery market will be a big plus.
- Familiarity with fleet management software and tools.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work collaboratively in a cross-functional team environment.
- Proactive attitude and a commitment to delivering exceptional customer service.
- Bachelor's degree in Business, Logistics, or a related field.
- Language skills - English, Romanian (Russian will be a plus)
- The candidate must live in Bucharest and have a car.
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