As a Business Analyst (BA) within Technology & Data Solutions, you are not just filling a role—you are stepping into a key position that fuels the interface between our technology capabilities and business ambitions. Your mission is to forge robust, trusted partnerships with business leaders, transforming complex puzzles into clear technology-driven opportunities.
In this dynamic role, you will be at the heart of delivery teams, championing the translation of business puzzles into strategic technology solutions. Your day-to-day will involve diving deep into business processes, pinpointing opportunities for innovation, and aligning technological outcomes with our broader business objectives. By meticulously analyzing and refining processes, you will play a crucial part in propelling the organization forward, helping to accelerate our pace of change and innovation.
Strategic Partnership Development: Build and cultivate strong, trusted relationships with business leaders to effectively translate complex business needs into actionable and concise requirements.
Stakeholder Engagement: Act as a liaison between business units and technology, ensuring clear communication and understanding of processes, tools, and methodologies.
Advanced Requirement Gathering: Lead and facilitate engaging meetings and workshops with key stakeholders to meticulously gather detailed business requirements, ensuring all voices are heard and needs are addressed.
Data-Driven Analytics: Collaborate with Data & Analytics teams to identify and understand insights and opportunities for performance measurement.
Collaborative Solution Design: Work closely with the Systems team to craft and refine technology solutions that resonate with business objectives, enhancing operational functionality and user experience.
Proactive Process Improvement: Continuously identify and address inefficiencies in existing business processes, championing initiatives that drive substantial improvements.
Process Documentation and Analysis: Establish and maintain a consistent, balanced and fit for purpose approach to documenting processes, enabling process owners to take ownership.
Holistic Systems Thinking: Employ a comprehensive approach to understand how different system components interact and the implications of these relationships over time and within larger systems contexts.
Supportive Project Management: Provide robust support to project managers by assisting in the planning and oversight of project timelines and deliverables, ensuring projects stay on track and meet predefined goals.
Effective Stakeholder Engagement: Serve as a critical liaison between business units and IT, facilitating clear and effective communication and ensuring a mutual understanding of processes, tools, and methodologies.
Critical Incident Response; Serve as point person for initial triage of cross-functional system issues and coordination of response teams.
Purpose-Driven Documentation: Generate clear, consistent documentation tailored to meet project needs and objectives, ensuring it facilitates understanding and progress without adding unnecessary complexity or causing delays.
Quality Testing and Validation: Coordinate closely with the Systems and Data Analytics teams to ensure that all applications not only meet the business requirements but are also robust and defect-free.
Experience: 3+ years of experience in a business analyst role within an IT or business data environment, with a demonstrated focus on process and systems analysis.
Technical Skills: Familiarity with ERP systems, CRM software, project management, and/or business process management systems is highly desirable.
Analytical Skills: Strong analytical and problem-solving abilities with a keen attention to detail.
Process Analysis Skills: Ability to map and document processes, identify critical points for improvement, and understand the overall impact of changes within the business workflow.
Systems Thinking Skills: Strong capability in understanding complex systems, synthesizing information from various sources, and providing insights into how changes can affect the whole system.
Communication Skills: Excellent written and verbal communication skills. Ability to present complex data and project outcomes in an understandable manner.
Interpersonal Skills: Strong team player and capable of working in cross-functional teams.
Domain Expertise: Experience with key business domains such as Sales, Marketing, Customer Success, Finance or HR considered a strong asset.
Educational Background: Bachelor’s degree in Business Administration, Information Technology, or equivalent experience and certifications.
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