About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visitwww.agero.com.
Role Description and Mission:
Assists management with overseeing client activities and programs to determine profitability goals and objectives. Helps identify account penetration and revenue growth opportunities that result in new business for the company. Coordinates and ensures a professional relationship between clients, vendors and internal departments. Performs various administrative and operational tasks to support the group, including reporting and analysis, business requirements, presentations and related activities.
Key Outcomes:
- Administrative duties include entering database information and resolving escalated customer, client and vendor complaints, documenting business requirements and providing related reports and analysis
- Provides and\or facilitates communication, documentation and resolution between various internal groups and clients
- Responds to inquiries and provides research regarding program reporting for participating client management and client teams
- Assists internal and external groups with trouble shooting and program concerns, monitors provider work to ensure it meets program requirements
- Responds appropriately and professionally to the customer, client and/or internal inquires
- Assists with the coordination and implementation of client programs
- Attends client and industry events, including trade shows and dealer conferences
- Works closely with internal teams to identify areas of opportunity as well as all departments throughout the organization
- Extensive telephone and email contact with team and client contacts. Be the voice of the Company to the client and the voice of the client to operations
Skills, Education and Experience:
- Associate Degree or equivalent work experience
- 0-2 years related experience
- Previous customer service or sales experience in the automotive or insurance industries is a plus
- Demonstrated ability to manage projects and tasks as assigned
- Good understanding of G Suite including Gmail, Sheets, Docs, and Slides is required
- Strong oral, written, and presentation skills
- Must demonstrate the ability to analyze problems and work independently
- Ability to work in a fast-paced entrepreneurial environment
- Utilizes sound judgment, decision making skills, and good follow through
Additional Responsibilities: Up to 25% travel required
Hiring In:
- United States: AZ, FL, GA, NC, IL, KY, MA, MI, NM, TN, and VA
- #LI-REMOTE
**Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact recruiting@agero.com
D, E & I Mission & Culture at Agero:
We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.
The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.
THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.
To review Agero's privacy policy click the link:https://www.agero.com/privacy.
***Disclaimer:Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contactrecruiting@agero.com